Zon. one. #movetomobile

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1 w e n r s u t yo ticke e s d i u u b plete g r... e b vem th No 11 m o Fr m o c the e Zon h t Ba ne l Zo o one t Z s i e r r B a er-m p u s tons es e W Zon d n la Eng f o t Wes #movetomobile

2 Welcome to your new fares guide A feature of our new fares is that we are making things simpler and we re doing that in two ways. First, fares are now based on 4 zones: Bristol, Bath, Weston and West of England. So any tickets that were previously limited to our Bath and Bristol Outer Zone or Weston Outer Zone now cover the complete West of England area. Second, we are launching a flat fare in the Bristol zone, so instead of having to work out whether a single trip will attract the short or long trip price, it s just one price for all single journeys. This means we now have a flat fare in Bristol, Bath and Weston-super-Mare. We ve also now passed 10 million sales through our mtickets app, which is speeding up journeys and making buying tickets more convenient. Our new fares give further incentive to make the switch, with mtickets providing even better value compared to paying the driver. We also want to make sure that our less frequent travellers can use mtickets, so for the first time you ll be able to buy a single journey on the mticket app and save against paying on board. Even if you haven t switched to mtickets yet, the guide sets out all the places where you can save by buying before you board, whether that s online, at our travel shops in Bristol and Bath, at an ipoint at all metrobus stops, through the Travelwest Smartcard or at one of over 500 Payzone or PayPoint retail outlets. Wherever you choose to buy, you will always save if you buy before you board. With singles right through to year tickets, free travel for children under 5, up to 50% off for children 5 or over, up to 30% off for year olds and students, and fantastic value from our group tickets, we have a great range of tickets to suit everyone s needs. James Freeman Managing Director, First West of England 2 #movetomobile

3 Contents How do I buy a ticket using mtickets? 5 Ticket types 6 Ticket discounts 7 Where to buy tickets 8 Bath Zone fares & tickets 9 Bristol Zone fares & tickets 12 Weston-super-Mare Zone fares & tickets 15 West of England Zone fares & tickets 18 West of England Zone Plus fares & tickets 21 How are West of England Zone single fares calculated? 22 Combined bus and rail tickets 23 Multi-operator bus tickets 25 Ticket exclusions/exceptions 26 Photo ID application form 27 Contact us 28 3

4 Want em cheaper? Get mtickets. Search your app store for First mtickets. 4

5 How do I buy a ticket using mtickets? * Just follow these 6 easy steps Download......the app. Just search your app store for First mtickets. 2. Select......the area you'd like to travel in. 3. Select......your ticket category and type and add it to your basket. 4. Sign up......for an account and pay by card, Pingit, Paypal, Apple or Google Pay. 5. Activate......your ticket JUST BEFORE you get on the bus. 6. Scan......the QR code ticket as you get on the bus. #movetomobile 5

6 Ticket types Single tickets A flat fare structure is in place in the Bristol, Bath and Weston-super-Mare Zones. This means that wherever you travel in that zone, the price of a single journey will be the same. In the West of England Zone the cost of your single ticket is based on the route distance you travel. Your fare is determined by how many sections of route you travel through, as defined by the chart on page 22. Day and season tickets If you're making more than one journey on a particular day, or are a regular traveller, these tickets can offer you great savings. Just decide which area you want to travel in and how long you need your ticket to last. Then once you have your ticket you can use it as much as you like in your chosen period of time, making as many journeys as you need to. Our day tickets are valid until 4.29am the following morning so are perfect for a day and night out! Group ticket With this unlimited day ticket up to five people of any age can travel together. Tickets can be bought after 9.30am Monday to Friday and all day Saturdays, Sundays and Public Holidays. And as with all our day tickets, it is valid until 4.29am the following morning. 6

7 Ticket discounts Children under 5 travel free Unlimited children under five can travel for free with each fare-paying adult/student/16-21 year old or concessionary pass holder. Up to 50% discount for children aged 5-15 Children aged 5-15 can get up to 50% discount on all tickets across the West of England. We would advise all older children to get a free First Photo ID pass as proof of age. An application form can be found on page 27. Buy your child's ticket on your phone Child tickets can also now be bought on one mobile phone and transferred to another with mtickets. For example if a parent and child both have mobile phones with the mticket app on, the parent can buy a child ticket on their phone using their credit/debit card and then send it to the child's phone for them to use. Up to 30% discount for young people and students Young people (16-21) and students (of any age if in full time education) can get up to 30% discount on all tickets if they have a First Photo ID pass or their student photo ID. An application form for a free First Photo ID pass can be found on page 27. 7

8 Where to buy tickets Buying before you board is easy and cheap Our cheapest tickets are available before you board. Take advantage of the following methods to access cheaper tickets... mtickets app available on the Apple App Store and Google Play Symbols throughout the guide show where you can buy each ticket Online week, month and year tickets available at Travel Shops most tickets are available from our Travel Shops in Bristol, Bath and Wells ipoints available at every metrobus stop metrobus is a buy before you board service Travelwest Smartcard available from buytickets.travelwest.info Payzone stores where you can top up your smartcard, find your nearest at PayPoint stores where you can buy paper tickets, find your nearest at Still want to pay on the bus? When you board any of our buses, you can pay using the following methods... Contactless/cash on the bus Tickets are cheaper on the app but our drivers still accept cash or you can use your contactless card for all tickets up to 30 8

9 Bath Zone fares & tickets The Bath Zone is approximately 3 miles from the city centre and includes places such as Upper Weston, Bathford and Odd Down. Batheaston Helston Park Newton St Loe The Globe Weston Newbridge Oldfield School Lansdown Fairfield Park Larkhall Bathford Westwoods Bathampton Down Bath Spa University Twerton Whiteway Bath zone Odd Down Recycling Centre Southdown Oldfield Park Bear Flat Bath Bus Station Foxhill Combe Down Claverton Down Midford Clearbrook Farm Claverton Limpley Stoke River Bridge Three Stop Hop Travel 3 stops in Bath Zone, see page 26 for exclusions. Adult year old/student 90p Child aged p Single tickets A flat fare will apply in Bath Zone for any single journey longer than a three stop hop. mticket exclusive from the driver Adult year old/student Child aged

10 Single - pack of 5 Five single journeys to use when you like. Valid for 12 months from the date of issue. Adult 10 (just 2 per journey) year old/student 7 (just 1.40 per journey) Child aged (just 1 per journey) Bath Day Go anywhere in the Bath Zone as often as you like for one day. before you board from the driver Adult year old/student 3 3 Child aged Group 8 9 (Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays) Bath Night Go anywhere in the Bath Zone as often as you like after 7pm. before you board from the driver Adult year old/student 2 2 Child aged Bath Week Go anywhere in the Bath Zone as often as you like for seven consecutive days. before you board from the driver Adult year old/student Child aged

11 Bath Month Go anywhere in the Bath Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10 th of a month it will expire on the 9 th of the following month. Adult year old/student Child aged Bath Zone Unlimited Our best value monthly ticket. Receive your ticket via our mticket app every month and pay by direct debit. Sign up at Adult Bath Year Go anywhere in the Bath Zone as often as you like for a whole year. Adult year old/student 455 Child aged No cash, no worries! Use contactless on our buses. But remember, it's cheaper to buy before you board with mtickets! Bank Card 11

12 Bristol Zone fares & tickets The Bristol Zone is six miles from the city centre in all directions and includes places such as Pill, Aztec West, Emersons Green and Keynsham. Bristol zone Elm Tree Farm Sheepway Noah s Ark Zoo Farm Wraxall Avonmouth Station Road Sheepway Cribbs Causeway Bus Station Shirehampton Abbots Leigh Sea Mills Clifton Southmead Bristol City Centre Patchway BradleyStoke Filton Horfield Quarry Barton Winterbourne Fishponds Cuckoo Lane Wick Wick Oaklodge Farm Bridgeyate Rock House Farm Wraxall Hill The George Flax Bourton Failand Long Ashton Hobbs Lane Hartcliffe Knowle Whitchurch Kingswood Longwell Green Cherry Garden Road Bitton (junction with A431 Bath Road) Ellsbridge House Keynsham Pensford Hill Top Belluton Terrace Cadbury Road Keynsham Three Stop Hop Travel 3 stops in Bristol Zone, see page 26 for exclusions. Adult year old/student 90p Child aged p 12

13 Single tickets A new flat fare single has been introduced for Bristol. before from you board the driver Adult year old/student Child aged Single - pack of 5 Five single journeys to use when you like. Valid for 12 months from the date of issue. Adult 10 (just 2 per journey) year old/student 7 (just 1.40 per journey) Child aged (just 1 per journey) Bristol Day Go anywhere in the Bristol Zone as often as you like for one day. before you board from the driver Adult year old/student Child aged Group 8 10 (Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays) Bristol Night Go anywhere in the Bristol Zone as often as you like after 7pm. before from you board the driver Adult year old/student Child aged

14 Bristol Week Go anywhere in the Bristol Zone as often as you like for seven consecutive days. before you board from the driver Adult year old/student Child aged Bristol Month Go anywhere in the Bristol Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10 th of a month it will expire on the 9 th of the following month. Adult year old/student Child aged Bristol Zone Unlimited Our best value monthly ticket. Receive your ticket via our mticket app every month and pay by direct debit. Sign up at Adult Bristol Year Go anywhere in the Bristol Zone as often as you like for a whole year. Adult year old/student 455 Child aged

15 Weston-super-Mare Zone fares & tickets The Weston-super-Mare Zone is three miles from the town centre in all directions and includes places such as Uphill, Locking and Worle. Weston-super-Mare Weston-super-Mare Old Toll Gate Uphill Weston Woods Milton Hay Wood Oldmixon Worle Weston-super-mare zone Hutton Hutton Wood Locking Weston-super-Mare St Georges Turn Elborough West Wick Scot Elm Drive Locking Elborough Turn Bleadon Lympsham Hobbs Boat Inn Single tickets A flat fare applies in the Weston-super-Mare Zone. mticket from exclusive the driver Adult year old/student Child aged p 85p 15

16 Single - pack of 5 Five single journeys to use when you like. Valid for 12 months from the date of issue. Adult 7.50 (just 1.50 per journey) year olds/student 5 (just 1 per journey) Child aged (just 75p per journey) Weston Day Go anywhere in the Weston-super-Mare Zone as often as you like for one day. before you board from the driver Adult year old/student Child aged Group 4 5 (Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays) Weston Week Go anywhere in the Weston-super-Mare Zone as often as you like for seven consecutive days. before you board from the driver Adult year old/student Child aged Weston Month Go anywhere in the Weston-super-Mare Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10 th of a month it will expire on the 9 th of the following month. Adult year old/student Child aged

17 Weston Unlimited Our best value monthly ticket. Receive your ticket via our mticket app every month and pay by direct debit. Sign up at Adult Weston Year Go anywhere in the Weston-super-Mare Zone as often as you like for a whole year. Adult year old/student 266 Child aged Want 'em cheaper? Get mtickets. Our cheapest tickets are available on our app. Search your app store for First mtickets. 17

18 West of England Zone fares & tickets The West of England Zone allows travel on all First West of England bus services, which includes travel in Bristol, Bath & North East Somerset, South Gloucestershire, the west of Wiltshire and the Mendips, all on one ticket. Watchet Bridgwater Clevedon Avonmouth Portishead Cheddar Chepstow West of England zones Weston-super-Mare Minehead Burnham-on-Sea Newport Worle Backwell Yatton Winscombe Cribbs Causeway Clifton Wells Street Filton Bristol Bristol Airport Thornbury Patchway Midsomer Norton Glastonbury Yate Mangotsfield Kingswood Keynsham Radstock Shepton Mallet Chipping Sodbury Bath Frome Chippenham Corsham Melksham Devizes Bradford-on-Avon Trowbridge Westbury West of England Zone Warminster D1 to Salisbury included Dulverton West of England Plus Zone Taunton Somerton Wellington Wincanton Tiverton Chard Yeovil X10 to Blandford Forum included Axminster 40 to Beaminster included Single tickets The cost of single tickets when boarding within the West of England Zone is based on the route distance you travel: Up to three miles Adult from year old/student from 1.80 Child aged 5-15 from 1.30 Three to six miles Adult from year old/student from 2.50 Child aged 5-15 from

19 Six to nine miles Adult from year old/student from 3.20 Child aged 5-15 from 2.30 Nine to twelve miles Adult from year old/student from 3.90 Child aged 5-15 from 2.80 Over twelve miles Adult from year old/student from 4.50 Child aged 5-15 from 3.30 Fares are dependent on section boundaries, some journeys may cost more than the base rate. See page 22 for more details. Single mticket exclusive A single journey anywhere in the West of England Zone available on the mticket app. Valid for 12 months from the date of issue. Adult year old/student 2.53 Child aged Single - pack of 5 Five single journey tickets to go anywhere in the West of England Zone whenever you like. Valid for 12 months from the date of issue. Adult (just 3.50 per journey) year old/student (just 2.45 per journey) Child aged (just 1.75 per journey) 19

20 West of England Day Go anywhere in the West of England Zone as often as you like for one day. before you board from the driver Adult year old/student Child aged Group (Up to five people. after 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays) West of England Night Go anywhere in the West of England Zone as often as you like after 7pm. before you board from the driver Adult year old/student Child aged West of England Week Go anywhere in the West of England Zone as often as you like for seven consecutive days. before you board from the driver Adult year old/student Child aged West of England Month Go anywhere in the West of England Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10 th of a month it will expire on the 9 th of the following month. Adult year old/student Child aged

21 West of England Unlimited Our best value monthly ticket. Receive your ticket via our mticket app every month and pay by direct debit. Sign up at Adult 76 West of England Year Go anywhere in the West of England Zone as often as you like for a whole year. Adult year old/student 588 Child aged West of England Zone Plus fares & tickets West of England Plus tickets allow unlimited day travel on all First bus services in the West of England Zone and Buses of Somerset. West of England Plus Day Go anywhere in the West of England Plus area as much as you like for one day. Adult 12 Child aged Group 24 (Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays) year olds/student discount tickets are not available on the West of England Plus Day ticket. 21

22 How are West of England Zone single fares calculated? In the West of England Zone single fares are worked out based on the route distance you are travelling. Emersons Green, Sainsbury s Church Farm Road Bett s Green Distances are calculated using fare stage sections rather than individual bus stops, with each section being approximately one mile long*. Meadgate Blackhorse Lane Downend, The Leap Leap Bridge 1 2 If you travel in 1-3 mile long sections it ll be 2.50, 3-6 mile long sections will be 3.50 and so on. Four Acre Road Queensholm Crescent Wedgewood Road Quakers Road Bromley Heath Avenue Cleeve Hill 3 Here is an example route and some of the fares along it: Emersons Green, Sainsbury s to Long Close would be 2.50 as you are travelling in three sections (numbers 1, 2 and 3, Long Close is classed as section 3 in this example as it s where you are getting off the bus). Long Close Selbrooke Crescent Ettricke Drive Vassal Road Straits Parade New Station Road Fishponds, Channon s Hill Channons Hill Snowdon Road Blackberry Hospital Tendlewood Park Small Lane 4 5 Long Close to Narroways Road would be 3.50 as you are travelling in four sections (4, 5, 6, 7, Long Close is counted as section 4 in this example as it s your boarding point). Blackberry Hospital to Downend, The Leap would be 3.50 as you are travelling in four sections (5, 4, 3, 2). River View Brinkworthy Road The Chine Stapleton Church Glenfrome Road Stapleton Road Eastville, Eastgate Centre Eastgate Road Narroways Road Stafford Road Sevier Street Ashley Road, Brook Road Denbigh Street Brigstocke Road *Sections are approximately one mile long as not all bus stops are exactly to the mile. Where a significant feature is on a route such as a row of shops we have tried to extend sections to include this within the mile section. Key 1 Stokes Croft The Haymarket Centre, Rupert Street Numbered sections Bold name stops - Section boundary stop (can be counted in either section) Non-bold names - All other bus stops 9 Please note: Example purposes only, not an actual route. 22

23 Flat fares in Bath, Bristol and Weston-super-Mare In the Bath, Bristol and Weston-super-Mare fare zones, there is a flat fare for all single journeys. This means any single journey which starts and ends entirely within any of these zones will be one price. For Bath Zone single fares see page 9. For Bristol Zone single fares see page 12. For Weston Zone single fares see page 15. Journeys out of a flat fare zone If a journey begins within a flat fare zone but travels beyond the border of that zone, the fare will be calculated as follows: Flat fare to the border of the zone, then rounded up to 3.50, 4.50, 5.50 or 6.50 depending on the distance travelled thereafter. Combined bus and rail tickets Freedom Travelpass The Freedom Travelpass is a flexible ticket for unlimited train and bus travel within four zones. It s valid just for the day, for the week or for the calendar month it's your choice! Where to buy? From your First Bus Driver - day tickets only. From the Ticket Office at your local station - all tickets From the conductor on board your train if your station is unstaffed - Day & Week tickets From a First Bus Travel Shop - All tickets A photocard is required for the monthly Freedom Travelpass. 23

24 Freedom Travelpass zone Peak day Peak week Peak month Zone A Bristol Zone AB Bristol Plus Zone AC Bristol & Bath Zone ABD Bristol and Weston-super-Mare Zone ABCD Bath, Bristol and Weston-super-Mare Railway routes and GWR stations where you can use Freedom Travelpass Clevedon Severn Beach St Andrews Road Avonmouth Cribbs Causeway Pilning Winterbourne Yate Patchway ZONE A Shirehampton Redland Sea Mills Portishead Clifton Down Montpelier Nailsea Parson Street Bedminster Thornbury Filton Abbey Wood Stapleton Road Lawrence Hill Bristol Temple Meads Bristol Parkway Keynsham Chipping Sodbury Emersons Green Kingswood ZONE C Marshfield Weston Milton Yatton Worle Nailsea & Backwell ZONE B Oldfield Park Bath Spa Freshford Weston-super-Mare ZONE D Midsomer Norton Radstock PlusBus PlusBus is a ticket for unlimited bus travel on both First and other bus services that you add to your train ticket. So you pay for your complete train and bus journey in one easy transaction. For more information visit 24

25 Multi-operator bus tickets Travelling with more than one bus company? The AvonRider, BathRider, BristolRider and WestonRider are Day or Week tickets available to buy on bus, where you can travel on up to 14 different operator services across the area of your choice with just one ticket. AvonRider Day Week Adult Student/Child BathRider Day Week Adult Student/Child BristolRider Day Week Adult 5 20 Student/Child WestonRider Day Week Adult 4 18 Student/Child You can find out more at 25

26 Ticket exclusions/exceptions Bristol 3 Stop Hop A1 X2 X3/X3A/X4 X5 X6 X7 Entire route Between Merchants Road/ Hotwells and the Jubilee Inn Between Merchants Road/ Hotwells and Ashton Lodge Entire route Between Merchants Road/Hotwells and Noah s Ark Zoo Farm Between Merchants Road/Hotwells and Kingscott Mill Farm Severn Express Entire route Y1 X39 Y4 Y3 Y2 X73 T2 m2 m3 U3 Entire route Between Hicks Gate and Ellsbridge House Between Cabot Circus and Merchants Arms Between Cabot Circus and Hambrook, The Stream Between Cabot Circus and Eastville Park Between Centre and Great Stoke Way/Sainsbury's Between Gipsy Patch Lane and Cribbs Causeway Entire route Entire route Entire route Bristol Airport Flyer & Weston Flyer These are run under contract, for more details visit Severn Express 10 journey A 10 journey ticket is available for the Severn Express service between Bristol and Chepstow/Newport for 30 or 27 if bought on mtickets. A day ticket between Chepstow and Newport is available for 4. Bath 3 Stop Hop U1 U2 Entire route Entire route 21 Entire route 31 From Park & Ride site 41 Entire route U5 U6 19A Between Twerton Fork and The Globe Between Twerton Fork and The Globe, Between The Globe and Twerton Mill Between Twerton Fork and The Globe 39 Between Twerton Fork and The Globe X39 D1 D2 D3 X31 Park & Ride Between Twerton Fork and The Globe Between Hantone Hill and River Bridge Between Cross Keys and Clearbrook Farm Between Lambridge and Westwoods Between Lambridge and Westwoods Bristol Park & Ride and Bath Park & Ride services are not included in this fare structure. For full details pick up a leaflet in our travelshops or visit Contracted and Special Services Services operated under contract or for special events may have different fares and are excluded for use on any First Single, Day or season ticket. 26

27 Photo ID application form Make the most of your bus travel and save money with a FREE photo ID pass! Children aged 5-15 get up to 50% OFF all single, day and season tickets Young people aged and students get up to 30% OFF all singles, day and season tickets (excluding West of England Plus) Please complete the form if you are sending the application by post or alternatively visit your local First travel shop. You will need to include: The completed form A passport sized photo of the pass holder Proof of age (birth certificate or passport ) or proof of student status (a valid NUS/student card). Photocopies are accepted DO NOT send originals. This form is for customers in Bristol, Bath, Weston-super- Mare and West of England areas only Please send all the above to: Photo ID Applications, First, Enterprise House, Easton Road, Bristol BS5 0DZ or your details to ticketssww@firstgroup.com We aim to process all postal applications and send passes back to the home address within 10 working days (along with all documentation). Please complete all the fields below. Name (of pass holder) Address Date of Birth Telephone no. Signed Date Office use: Proof of ID Photo ID Number Date Issued We respect and protect everyone s privacy. Personal data collected here will be processed in line with our Privacy Notice, which is available to view on our website. 27

28 Contact us By phone First Travel Shops Bath Bus Station, 1 Dorchester Street, Bath, BA1 1SS Open 9am to 6pm Mon-Fri, 9am to 5pm Sat and 10am to 4pm Sun. Bristol Bus Station, Marlborough Street, Bristol, BS1 3NU Open 8am to 6pm Mon-Fri, 8am to 5pm Sat and 10am to 4pm Sun. Wells Bus Station, Princes Road, Wells, BA5 2DT Open 9.30am to 1.30pm Mon-Fri. All travel shops closed public holidays. For routes & timetables visit... Download our free mobile apps... Search your app store for 'First Bus' For updates on First services... Like us on Facebook, search First West of England Follow us on Follow us on Instagram firstwestofengland All information in this book was correct at time of print. 28