Crealy Adventure Park & Resort- Resort. Access Guide 2018 WELCOME THEME PARK INFORMATION PARKING BUYING TICKETS/ ENTERING THE THEME PARK

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1 Crealy Adventure Park & Resort- Resort Access Guide 2018 WELCOME Crealy Adventure Park and Resort makes every effort to ensure that the Adventure Park, Accommodation and any other facilities are accessible to as many of our guests as possible. This guide has been produced to give you a full and realistic picture of our attractions, and hopefully, along with the general ride restrictions detailed on signage at the rides and attractions, will enable you to access your own abilities and make an informed decision about which attraction you wish or are able to use. BALPPA statement on public safety for disabled people Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled guests and will do all that is possible to ensure a safe and pleasurable stay. However, certa in rides/ attractions in our park can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/ attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds o health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety. Please note, the provision of admission discounts and special access facilities is entirely at the discretion of Crealy Adventure Park and Resort. THEME PARK INFORMATION PARKING We offer a number of spaces on a first come, first served basis for those who have a Blue Badge identifying a mobility issue. We do ask that the owner of the Blue Badge be present in the vehicle when parking. Parking is situated next to the main admissions area, opposite the main car park, and is accessed by travelling along the driveway until you approach a right turn, signed disabled car park. Our parking is free of charge. Occasionally, there may be car parking attendants. If there are, please follow their instructions which will direct you to the correct parking space. BUYING TICKETS/ ENTERING THE THEME PARK Guests who have the following documentation are entitled to one free carer ticket, unless documentation specifies a higher number of carers are needed. However, the guest with the disability and any further members of the party will pay full price. Please show the relevant paperwork at the ticket kiosk when you buy or collect your ticket. 1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) 2. Personal Independence Payment Letter (dated within the last 12 months) 3. A current and valid Blue Badge. This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient

2 Unfortunately, we will not be able to issue carers tickets without seeing the above documentation. To purchase or collect tickets please join the main queue to the right of the turnstiles. Should you require it there is a kiosk window which is set lower than the others (Ticket window 1), to ensure comfort for all guests. Guests who would like to use our Fast Track Pass (see further specific section in this guide for more detail) can have them issued at Guest Services. Please purchase tickets or pick up any online tickets at Admissions, and then take the correct paperwork to Guest Services in order to request a Fast Track Pass. If you are a Crealy Annual Membership holder and require a Fast Track Pass we recommend heading straight through the turnstiles and heading to Guest Services to collect your Fast Track Pass. Please note that guests who are entirely wheelchair dependant are entitled to a free ticket, we will require the relevant paperwork to be shown at the Ticket Office. When entering the park wheelchair users and other guests who may need extra space should use the gates either side of the turnstiles as there is wider access. ANNUAL PASS Guests with additional needs can obtain a disabled membership (we will require the relevant paperwork listed above on the day that this is purchased and set up), this membership allows an interchangeable plus one to accompany them into the park please visit Guest Services for further information. GROUP VISITS If you are coming as part of a larger group, or are bringing a group, please contact our Call Centre office on and they will advise you on your best course of action. GUEST SERVICES Located just inside the park to the right, Guest Services should be your first point of call. The team in there can offer advice on park access and restrictions; issue passes (conditions apply) and provide further information on available facilities. ACCESS PASS We offer Access Passes to guests who may find it difficult, or cannot stand for long periods of time either because of physical disability or learning/ emotional impairment. We require your original receipt from the ticket office, showing that one guest plus a free of charge carer have been admitted on that day, if this is unavailable the following documentation will be accepted as eligibility: 1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months) 2. Personal Independence Payment Letter (dated within the last 12 months) 3. A current and valid Blue Badge.

3 If you believe that you are unable to stand in a queue line, and you do not have the documentation, we are happy to arrange an Access Pass upon presentation of a letter from you GP or Consultant on headed paper (dated within the last 12 months) which clearly states that you are unable to queue and why (we do not need a letter of diagnosis). This, or any of the documentation above, must be presented alongside valid photographic ID for the named recipient. Our Guest Services team will do everything possible to ensure that your visit is as comfortable as possible. However, we are not in a position to assess individuals abilities so we must insist that the letter from a medical professional states that you are unable to queue and why, rather than simply confirming your condition. This includes (but is not limited to) people with the following conditions: Guests with visual impairments Guests with hearing impairments Type 1 Diabetes (including pump users) Type 2 Diabetes Asthma Epilepsy Guests with neurological, behavioural, emotional & social difficulties, including Autism, ADD, ADHD, ASD, ODD etc. Access Passes are not automatically offered to guests who have a hearing or visual impairment unless they are in receipt of the higher rate DLA, enhanced PIP or they have a letter from their consultant. For clarity, the Access Passes place guests at the exit of the ride rather than having to join the main queue- they do not allow immediate and unrestricted access to rides. The mechanic is such that once you have completed your first ride your card will be marked, you can then access that ride again via the access queue lane once 1 hour has passed; this process will be repeated at each of the rides as you visit them. Rides that are not specifically covered by the pass may still be used but there is only one access point to the ride, rides such as Vortex which don t have an exit (as the exit is via the use of the slides) can be accessed solely for those with Access Passes after 5pm. Please note that this request must be made to Guest Services before 2pm, who will then organise for the sole use of the ride by our disabled guests after 5pm. Please note, given the number of people entitled to Access Passes, you may still have to wait. We cannot control this, nor can we allow more than 50% of any given ride to be occupied by nonambulant disabled guests due to our emergency procedures and in order to ensure that both the access pass queue and the main queue are kept moving during peak times. We now provide the option to pre-register online for your Access Pass. By visiting you can input your details and upload the relevant paperwork. This will allow the team to prepare everything for your arrival. Once your application is confirmed you will receive a reference number that will then allow you to claim your Access Pass without showing your documentation again at Crealy Adventure Park & Resort. When using your unique reference number you will also need to present valid photographic identification.

4 HELPERS In certain situations (such as extreme weather conditions or temporary stoppages), it may be necessary for guests to take part in an assisted exit from a ride, possibly from the highest point. For this reason, the number of disabled people permitted on certain rides at any one time may be limited which means you may be asked to divide your party into smaller groups, and may experience a wait before you board. Guests using a Fast Track Pass are required to have a minimum of one carer with them at all times, including on the ride, who must be able to assist the guest using the Fast Track Pass with loading and offloading (including their transfer from wheelchair if necessary). Our ride hosts will give full instructions but they are unable to help with any lifting. For guests who are unable to walk unaided at least one carer over the age of 16 will be required to assist with ride download procedures. On occasions we can allow up to three helpers to ride (please note that this is ride dependant). Carers must also be able to communicate any safety restrictions and messages, and assist with any assisted exits or unusual circumstances, which may involve the lifting and transfer of the disabled guest from the ride carriage into an evacuation chair at high level. Please ensure you are comfortable with any potential evacuation before deciding to ride. You can always speak to staff at the ride if you require more ride specific information. We ask that your designated carer accompanies you when picking up your fast track pass from Guest Services. RIDE SAFETY This guide contains extra information that may be relevant to guests with additional needs to disabilities and it is in addition to the general ride restrictions (including height, size, and loose item restrictions) that are applicable to all guests. These are detailed on the information boards at the entrance to the ride queues, and it is the responsibility of all guests to check these before deciding to ride. Certain rides are unsuitable for guests with heart, neck, or back conditions, or if you are pregnant, and we strongly recommend that guests who have had recent surgery or an injury do not ride certain attractions. These restrictions are detailed on signage at the ride entrances where they are applicable. All rides require guests to keep their arms and legs inside the ride carriages, and remain seated at all times. Not all rides are suitable for all guests. Each ride has strict operating requirements that all riders must meet. Please do not ask our rides hosts to break these rules as they are in place for your safety. As well as taking note of the ride restrictions, we strongly suggest that you watch our rides in motion before making a decision on whether to ride. Guests with Photo-Sensitive Epilepsy and Similar Conditions

5 Please be aware that we have a number of photo opportunities across the Resort. Here is a list of rides that have on-ride photography which will include photo flash. Tidal Wave Dino Jeeps Twister Maximus Please note that our live entertainment shows may have theatrical/ show/ strobe lighting and/ or flash photography: ASSISTANCE/ GUIDE DOGS Assistance/ guide dogs are welcome in the Theme Park but unfortunately, they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party- they must never be left unattended anywhere in the Theme Park. WHEELCHAIR HIRE A limited number of wheelchairs are available for hire from the Ticket Office on a first come first served basis. A 20 refundable deposit is required, this will be refunded on the safe return of the wheelchair. Please note that wheelchairs can be booked in advance through the call centre, wheelchairs may only be rented out by the day, whilst consecutive days may TOILETS All toilets across the Resort have access for guests with wheelchairs or additional needs and can be seen on the map with this symbol: FIRST AID CENTRE Located outside the Animal Barn between Monkey Mayhem and the toilets at the top of the park, we have a range of facilities including a phone in which to contact a first aider if the first aider is not currently at the station. RESTAURANTS & SHOPS If you require any assistance when visiting any of our shops or restaurants, please feel free to ask for assistance from one of our employees who will be happy to help. Please don t hesitate to ask a member of team if you need any allergen information, or if you have any special dietary requirements. THE GARDENS & TOWERS The Wilderness is an area for exploration within nature at the bottom of the park, with viewing huts to observe the natural beauty and plethora of wildlife. The Wilderness consists of uneven natural ground rather than paths, water edges and requires access via a variety of different bridges. Please note that there is a bridge wide enough to allow wheelchair access.

6 Aqua Blasters Access via Exit Gate or Exit Bridge. Wheelchair to loading area: Assistance may be required to embark/disembark. We help by: Supplying hand rails for additional support. Microphone installed to assist those with hearing loss Things To Consider: This is a water ride you will get wet. There is space for one adult and one child in each boat. Average Peak Period Queue Time: 30 minutes Ride Cycle Time: 3 minutes approx. Carousel Access via Exit Gate. Wheelchair to loading area: Assistance may be required to embark due to three steps up onto raise platform We help by: Supping hand rails for additional support. Microphone installed to assist those with hearing loss Things To Consider: There are three steps up to the ride platform. Guests must be able to sit unaided on a horse. Average Peak Period Queue Time: 10 minutes

7 Dino Jeeps Access via Exit Gate. We help by: Seatbelts supplied for additional support. Ride is stationary as you enter and exit the jeep. Things To Consider: There is space for up to four adult in each jeep. Flash photography is installed on this ride. There is a water feature on this ride you may get wet. This ride includes high volume music and effects. Average Peak Period Queue Time: 15 minutes Ride Cycle Time: 3 minutes approx. Dolphin Drop Access via Exit Gate. We help by: Restraints in place for support. Additional step for younger/shorter guests Things To Consider: This ride rises to approximately 30 in the air Average Peak Period Queue Time: 5 minutes

8 Flying Dutchman Access via ramp at Exit Gate. We help by: Safety restraints in boat for support. Microphone installed to assist those with hearing impairment. Ride is stationary when alighting/exiting. Things To Consider: The motion-effect is more pronounced the further back you sit anxious riders are suggested to ride on the innermost row. Slopes to enter and exit the ride. Average Peak Period Queue Time: 20 minutes Grand Prix Access via Exit Gate. We help by: Seatbelts and booster seats supplied for additional support. Microphone installed to assist those with hearing impairment. Safety brief delivered by Ride Operators prior to race. Things To Consider: This ride is user-controlled meaning the experience is less predictable than other rides. All drivers must be physically and mentally capable of driving a battery-powered car at high speeds. Average Peak Period Queue Time: 30 minutes Ride Cycle Time: 4 minutes approx.

9 Honey Swing Access via Exit Gate. We help by: Restraint clips supplied for additional support. Things To Consider: This is a rotational ride which may affect guests with motion sickness. Additional step for younger / shorter guests. Guest must be able to sit unaided. Average Peak Period Queue Time: 10 minutes Jolly Roger Access via ramp at Exit Gate. We help by: Safety restraints in ride for support. Microphone installed to assist those with hearing impairment Things To Consider: This is a rotational ride, which may affect guests with motion sickness. Guests requiring extra leg room should avoid the innermost row. Slopes to enter and exit the ride. Average Peak Period Queue Time: 15 minutes

10 Junior Driving School Access via the Exit Gate. We help by: Seatbelts supplied for additional support. Microphone installed to assist those with hearing impairment Things To Consider: This ride is user-controlled meaning the experience is less predictable than other rides. All drivers must be physically and mentally capable of driving a battery-powered car. There is a static curb at the exit of the ride wheelchair users are welcome to come through the main entrance queue line if required. Average Peak Period Queue Time: 20 minutes Ride Cycle Time: 3 minutes approx Maximus Access via ramp at Exit Gate. We help by: Safety restraints in carriage for support. Microphone installed to assist those with hearing impairment Things To Consider: The motion-effect is more pronounced the further back you sit anxious riders are suggested to ride in the front two carriages. Flash photography is installed on this ride. Slopes to enter and exit the ride. Average Peak Period Queue Time: 30 minutes

11 Neptune s Sea Cups Access via the Exit Gate. We help by: Seatbelts supplied for additional support. Things To Consider: This is a rotational ride, which may affect guests with motion sickness. There is space for one adult and three children per cup. Average Peak Period Queue Time: 5 minutes Safari Express Access via ramp at Exit Gate. We help by: Ride is stationary as you enter and exit the carriage. Things To Consider: There is space for six people per carriage (four in front carriage). Slopes to enter and exit the ride. There is a step up into each carriage. Guest must be able to sit unaided. Average Peak Period Queue Time: 10 minutes Ride Cycle Time: 3 minutes approx.

12 Shark Bay Access via the Exit Gate. Access also possible via ramp at Entrance Gate. We help by: Safety restraints in carriage for support. Things To Consider: The motion-effect is more pronounced the further back you sit anxious riders are suggested to ride in the front two carriages. There are three steps up to the ride platform at the entrance and six steps at the exit. Average Peak Period Queue Time: 10 minutes Super Subs Access via the Exit Gate. We help by: Seatbelts supplied for additional support. Things To Consider: Adults are not permitted on this ride. This is a rotational ride which may affect guests with motion sickness Average Peak Period Queue Time: 5 minutes

13 Tidal Wave Access via the Exit Gate. We help by: Ride can be stopped to allow guests to alight a stationary boat. Microphone installed to assist those with hearing impairments Things To Consider: This is a water ride you will get wet. There is space for up to four people in each boat. Flash photography is installed on this ride. Guest must be able to sit unaided. Average Peak Period Queue Time: 45 minutes Ride Cycle Time: 3 minutes approx. Twister Access via ramp at Exit Gate. We help by: Safety restraints in carriage for support. Microphone installed to assist those with hearing impairment. Things To Consider: This is a rotational ride, which may affect guests with motion sickness/vertigo. Flash photography is installed on this ride. Slopes to enter and exit the ride Average Peak Period Queue Time: 45 minutes Ride Cycle Time: 3 minutes approx

14 Vortex Access via the main entrance ramp. Designated times for exclusive disabled access. Additional support may be available to return wheelchair to bottom of ramp. We help by: Hand rails supplied for additional support. Microphone installed to assist those with hearing impairment. Things To Consider: This is a water ride you will get wet. There is space for one adult and one child in each boat. Flash photography is installed on this ride. There is a step up into each boat. Guest must be able to sit unaided. Average Peak Period Queue Time: 30 minutes Ride Cycle Time: 10 seconds approx.