Medkulturna občutljivost
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1 Medkulturna občutljivost mag. Marjeta Novak
2 Iz mednarodne revije... Avtor Američan Naslov članka Kako vzrejiti največje in najboljše slone Nemec Izvor in razvoj indijskega slona v letih (600 strani) Britanec Francoz Rus Šved Španec Indijec Finec Norvežan Slovenec??? Lov na slone v Britanski vzhodni Afriki Ljubezensko življenje slonov v Francoski ekvatorialni Afriki Kako smo poslali slona na Luno Slon in država blaginje Tehnike slonoborbe Sloni kot prevozno sredstvo pred dobo železnic Kaj si sloni mislijo o Fincih Norveška in norveške gore
3 Kultura...
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5 Mercatorjeva projekcija (mreža poldnevnikov in vzporednikov ) Petersova projekcija (kontinentalne mase)
6 Prebivalstvo leta 1500 Prebivalstvo leta 2050
7 Prebivalstvo danes Netto prejemnice priseljencev
8 Kolektivni mentalni software Skupinski spomin družbe KULTURA? Pravila igre v neki družbi Preživetvena strategija skupine, ki se prenaša iz roda v rod
9 Značilnosti kulture Njena funkcija je RAZLOŽITI svet vsakemu novemu članu družbe/kulture. Vsaka kultura je etnocentrična: naivno verjamemo, da so naša pravila igre univerzalno veljavna za vse svet! Kultura je dinamična... a se spreminja le čez DOLGA časovna obdobja..
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12 Medkulturne razlike USA No dogs allowed Video controlled. Please keep hands off door. UK We regret that in the interest of hygiene dogs are not allowed on these premises. In the interest of our regular customers these premises are now equipped with central security: closed circuit television. Obstructing the door causes delay and can be dangerous.
13 Kaj bi naredili? Ste edini sopotnik v avtu, ki ga vozi vaš bližnji prijatelj. Avto podre pešca. Najvišja dovoljena hitrost na tej cesti je 30 km na uro. Veste, da je peljal vsaj 55 km na uro. Razen vas ni dogodka videl nihče - vi ste edina priča. Morali boste pričati na sodišču, zato greste do pravnika po nasvet. Pravnik reče, da če na sodišču pričate, da je prijatelj peljal le 30 km na uro, se bo prijatelj izognil precej hudi kazni.
14 Kako menite, da bi ravnali?... Ne pozabite, na sodišču pričate pod prisego resnice.... Ne pozabite, vaš prijatelj bo podlegel hudi kazni, če poveste, kaj se je res zgodilo. Torej... 1A. Pričali boste, da je vozil le 30 km na uro. 1B. NE boste pričali, da je vozil le 30 km na uro..
15 Rezultati za 31 držav: % tistih, ki NE bi pričali, da je prijatelj vozil le 30 km na uro (Vir: Trompenaars and Hampden-Turner: Riding the Waves of Culture. Nicholas Brealey Publishing,1997)
16 0% 20% 40% 60% 80% 100% Venezuela Nepal South Korea Russia China India Bulgaria Indonesia Greece Mexico Cuba Japan Singapore Agrentina Nigeria France Poland Spain Brazil Czech Republic Hungary Germany Romania Netherlands UK Australia Sweden Ireland Canada USA Switzerland 32% 36% 37% 44% 47% 54% 54% 57% 61% 64% 65% 68% 69% 70% 73% 73% 74% 75% 79% 83% 85% 87% 88% 90% 91% 91% 92% 92% 93% 93% 97%
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20 US: OK Japonska: denar Južna Francija: 0 nič, brez vrednosti Latinska Amerika: kreten Brazilija, Rusija: vagina...
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27 Medkulturna komunikacijska kompetentnost je zmožnost posameznika, da aktivira, uporabi in poveže medkulturno znanje in medkulturne komunikacijske veščine v kompleksnih, raznovrstnih in nepredvidljivih medkulturnih komunikacijskih interakcijah ; pri tem pa zadosti trem kriterijem: učinkovitost komunikacije, primernost (=odnosna raven), ugodni občutki vseh vpletenih.
28 Veščine za uspešno MK komunikacijo I fleksibilnost sposobnost živeti z negotovostjo zdrava samopodoba in notranja trdnost pozorno opazovanje brez vrednotenja aktivno poslušanje z vsemi čuti analitična empatija radovednost odprtost potrpežljivost obvladovanje stresa smisel za humor obvladanje pravil za rituale : pozdravi, nazivi, sestanki, pogajanja, prezentacije, pogodbe razumevanje verbalne in neverbalne kode obvladanje tujih jezikov
29 Povzetek Večina ljudi v večini kultur ravna racionalno in konsistentno za pravilno interpretacijo pa je potrebno poznati njihovo kulturno kodo.
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