Hotel accessibility pack
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- Blaze Allison
- 5 years ago
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1 Thank you for considering the Trafalgar. We are pleased to provide you with some information about our hotel that you may find useful when planning your visit. Arriving at the hotel You should use the entrance, of the hotel on Spring Gardens. From this entrance a ramp to the right hand side will take you into the main lobby and bar area. This door is locked after 1am and there is a doorbell located to the right-hand side about one meter above the ground. There is no official drop off point outside the Spring Gardens entrance, as the area has double- yellow lines. If you are being dropped off, please pull in beside the Spring Gardens entrance to disembark. If you are using the Master Park car park right behind the hotel, you should unload luggage before parking. The concierge will be happy to help and store your luggage when you check-in. The car park entrance is behind the hotel on Spring Gardens and is run by Master Park. Access to the hotel can be gained from the car park by the same route as driving. The car park holds 220 spaces; eight of which are for disabled drivers. The disabled spaces are all on the ground floor and well marked. If you need help with luggage, equipment or any guidance, our team of porters and concierge are on duty 24 hours a day. Concierge work from the guest services desk, which is between the Spring Garden entrance and lifts. Welcome and reception When you enter the lobby there is a flight of stairs on the left-handside and a cylindrical pillar. After the pillar, there is a clear pathway of 226cm (width) to the guest services desk. There are no stairs in the main lobby area. On the right-hand side of this pathway there is a seating area. Beyond this seating there is a further pathway of 162cm (width). The main bar counter runs at a right angle to the seating along the length of the lobby. There are bar stools at the bar counter and a pathway of 138cm (width) with more seating on the right-hand side of the pathway. The guest services desks are high. However, upon request a member of staff will also be able to meet you in the seating area. 1
2 From the guest services desk, the lifts are to the right as you face the desk. The surface on the ground floor is wooden. The induction loop is at the guest services desk and works from all terminals. When you check in, our staff will tell you about our evacuation policy. A printed version is available upon request. Other services If you want to order a newspaper, please contact the guest services team. We will deliver your newspaper each day to your room. You can order a wake-up call through the Guest Services team. Toilet facilities There are three sets of public toilets in the hotel. One set is in the first floor meeting area. The second set is on the sixth floor opposite the lifts and the final set is on the lover ground floor. An accessible toilet is also on the lower ground floor through the door to the immediate right when you leave the guest lifts. It is on the left-hand side. Getting round the hotel All lifts have an announcement system to let you know what floor you are on and tactile (with markings which can be felt) buttons at the regulation height. The inside of the lifts are brushed steel and lit with either blue or pink lights. Rockwell Room Rockwell Room is on the lower ground floor. You can reach it by lift. From the lift, turn right and continue through swinging double brown doors. Immediately ahead is a step up to the flight of stairs leading to Rockwell Bar. To the left before this step is the entrance to Rockwell Room. The surface in the corridor from the lift is marble. As you turn left into the main area of Rockwell there is a threshold between the marble and the main area of the restaurant which is carpeted. 2
3 Rockwell Bar The main bar is located on the ground floor. When you leave the lift, the wall immediately facing you is the back of the bar counter. Turn right and at the end of the wall and then turn left. This will bring you into the main bar area. The bar area is all on one level and has a wooden floor. Menus in large print are available upon request Gym We have a fitness room on the ground floor. Take the lift to the ground floor and once out of the lift turn left. The entrance to Gym is at the end of the lift lobby area on the left-hand side. There is nobody on duty in the fitness room. However, there are surveillance cameras, which are monitored by reception. To gain access to the fitness room you must use your room key card provided in reception upon arrival. The floor in the gym is wooden. The gym has one running machine, two cycling machines, one rowing machine, one cross trainer, one upper-body weight machines, an exercise bench and two racks of free weights. The room is square and the machines are spread across the whole room. The free-weights racks are against the wall on the right-hand side of the door. We provide towels on a cupboard on the right-hand wall of the gym. There is also a water dispenser to the right hand-side of the cupboard. Bedrooms There are seven accessible rooms, with wheel-in showers (six double and 1 super king size room). There is one accessible room each on floors 1 to 5 floor and two accessible rooms on sixth floor. Five accessible rooms connect to Deluxe Twin rooms. One accessible double room also connects to 1 super king Standard room. 3
4 All accessible rooms have grab rails around the toilet, a higher level toilet, an emergency pull cord, low-level storage, wheel-in shower with seat and a lower level sink, hangers at a lower- level in the wardrobe, a low-level spy hole in the bedroom door and wider doors. You can add the following equipment to any room in the hotel for you to use o A Derby toilet seat o A Cosby bath seat o An Ashby step-two o A voyager travel bag o An inflatable chair to help you get in and out of a bath o Rubber mats Your room will have a chair desk and a comfy chair. If you need more space in your room, we can remove any of these items. Please contact either our reservations team, before your stay, or housekeeping once you have arrived at the hotel to arrange for furniture to be moved. 110, 210, 310, 410, 510, 610 Double non smoking rooms 612- Super King Size Bathroom facilities Grab rails on both sides of the toilet A higher level toilet An emergency pull cord Low-mount towel storage and shelving A wheel-in shower with seat A low-level sink The bathroom floor is tiled. The shower area has a fabric shower curtain and the base of the shower has a non-slip surface. Bedroom facilities Low-mounted hangers in the wardrobe A low-level spy hole in the bedroom door Wider doors (83cm) A phone at bedside A bedside control panel for the room lights A connecting door to a Deluxe twin room 4
5 In an Emergency Prior to your arrival or during your check in we will be happy to discuss your personal emergency evacuation plan and discuss your needs in case of an emergency. If the alarm bell rings, this will be a continuous siren-like sound please make your way to the nearest fire exit and out of the hotel. The safe areas are on all floors and located next to the fireman s lift A lightweight evacuation chair is available to use when needed. If a member of staff cannot reach your room, carefully open the door and check your route to the point of safety. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. As soon as the fire brigade arrives we will communicate your room number. Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase the air circulating and increase smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a fire alarm if possible on your way out. We test the emergency alarms on Thursdays at 3pm. The siren will sound three times for no more than one minute each time. Other information For extra help before you arrive, please contact our reservations department on If you need any help during your stay, you can contact the duty manager at the guest services desk or on extension We look forward to welcoming you to the Trafalgar and making your stay an enjoyable one. We hope that the information in this pack has been useful. However, if you need any more information about the facilities at the Trafalgar, please contact the hotel on
6 Our policy statement on disability: We are committed to providing equal opportunities, for all for both our guests and our employees. As a service provider, with a 50-year history in the UK and Ireland. We have developed a culture of reacting quickly and efficiently to all guest requests, whatever they are. This same culture also includes identifying and meeting the specific needs of our disabled guests. Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please send them through to our Guest Disability Assistance team; toll free UK: (Monday to Friday UK 9am - 5pm) Guest.Disability.Assistance@Hilton.com Or For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: toll free UK: USA: Conference facilities 6
7 We have two meeting rooms - Strategy and the Boardroom - which you can get to through a shared lobby. Both rooms are on the first floor and have natural daylight. The meeting rooms and the foyer areas are all carpeted. You can arrange to hire audio-visual equipment before your event. Please let the conference and banqueting coordinator know when you make your booking. Strategy Take the lift to the first floor and turn right out of the lift. Follow the corridor around to the left. The entrance to the conference room lobby is on your left. From the lobby, take the left-hand door. This is the door with the glass panel. Boardroom Take the lift to the first floor and turn right out of the lift. Follow the corridor around to the left. The entrance to the conference room lobby is on your left. From the lobby, take the right-hand door. This is the natural wood door without a glass panel. Toilet facilities There are toilets on the lower ground floor opposite Rockwell Room. These are not specific accessible toilets. There are separate facilities for male and female. There is an accessible toilet on the lower ground floor. You can get to this by taking the lift to the lower ground floor. The toilet is through the door to the immediate right of the lifts and then it is the signed door on your left-hand side. Have a wonderful stay at the Trafalgar 7
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