GUSTAFFO.COM SERVICES

Size: px
Start display at page:

Download "GUSTAFFO.COM SERVICES"

Transcription

1 GUSTAFFO.COM SERVICES GENERAL Gustaffo.com is an interactive digital concierge to provide hotel guests general hotel information as well as to offer them hotel services, which can be ordered directly by using their smartphone, tablet or PC (hereafter referred to as device). Gustaffo.com is offered as a Software as a Service model (SaaS). This means that there are no additional costs for hardware, software maintenance and for operation of the product. All those costs are included in the service. Furthermore, there is no need for hotel guests to install any app. With log into the hotel WLAN they will be forwarded automatically to Gustaffo.com. BASIC PACKAGE The basic package forms the basic requirement for using and includes the following scope of services: Digital Guest Directory The hotel guests have the possibility to take a look into the guest directory (Welcome, Hotel Information A-Z, Opening Hours, National and International Telephone Numbers, Instructions for Air-Condition, Hospitality & Safety, Minibar Pricelist, Terms & Conditions, Imprint) online, at any time, with the own device. The guest directory can be edited by the hotel staff via online reception within the framework at any time. Excluded from the guest directory are information which are provided through third party suppliers indirectly (e.g. external links to other websites, mobile app stores, etc.). V 1.0 Gustaffo.com 1/5

2 Hosting (7x24) All costs for hosting, maintenance and for operation of the product are included. The service is available 7 days a week, 24 hours a day. Online Reception (Selfcare Service System) The hotel staff member is able to edit all provided data about guest directory, services or menu in each language after entering of login data. Furthermore, they can accept, confirm or refuse service orders via online reception as well as to handle live-chat with guests. Channels It is possible to group certain orders and to forward them to a specific staff group (e.g. reception, kitchen, etc.) via the channels-feature. White Labeling This involves designing the colouring, lettering and integration of the company logo in accordance with the client s corporate identity. The white labeling is applied to all layouts which are available for hotel guests. Multilanguage Support The content of the guest directory as well as any service can be provided in as many languages as desired. Reporting The reporting is grouped by time and number of utilisation of the services. Furthermore, it includes also information about response time. ADDITIONAL PACKAGES The following additional packages can be activated optionally for each hotel as desired: Contact Reception Hotel guests have the possibility to write a message to the reception; e.g. to report defective devices, communicate special wishes, etc. Room Service This package includes all food and drink prepared for the room service. Furthermore, it is possible to disable the menu for certain periods of time (e.g. daily from pm to 6.00 am). Late Check-out This service includes the notation of time from pm to 6.00 pm as well as a comment field for guests. V 1.0 Gustaffo.com 2/5

3 Wake-up Call This service contains a selection field to enter day and time of the desired wake-up call as well as a comment field for guests. Laundry Service The laundry service allows guests to specify a number of concerning pieces of laundry and also to leave a comment. Room Clean-up This service enables guests to order a room clean-up and also to leave a comment. Taxi Service Hotel guests can order a taxi service including disclosure of departure time and number of persons as well as a field for leaving an additional comment. Table Reservation This service offers guests the possibility to book a table in the hotel restaurant or in one of the hotel s restaurants; including the disclosure of the date, number of persons and time as well as a comment field for an additional comment. Porter Service Guests can let pick-up their luggage with indicating the desired time and number of luggage items; also can leave a comment. Pillow Menu The pillow menu includes all available pillows to order in addition. Iron/Ironing Board This service allows guests to order an iron and ironing bord for a desired time and also to leave an additional comment. Special Hotel Offer (Champagne of the house,...) This service enables the hotel to invite their guests to special hotel offers. It is possible to provide a short description and several conditions. Web Check-In (via Pre-Stay ) The web check-in service offers the possibility to carry out a check-in by sending a pre-stay in advance. Furthermore, the relevant information are also sent by e- mail to the reception. To complement this, a connection to the corresponding PMS-system will be established if requested. Details and conditions are included in the offer. V 1.0 Gustaffo.com 3/5

4 Guest Feedback This service includes a short questionnaire with options to choose to evaluate the guest s satisfaction. Hotel Quiz The hotel quiz enables the hotel to offer a quiz of each hotel. The reward can be for example a free dink at the hotel bar. Guest Live-Chat Guests have the possibility to communicate with each other via a guest live-chat. It is designed as an official communication space and can also be joined by the reception. TV Channel Guide Guests find all information about available TV channels and languages. TV Program Guests can inform themselves about respective TV programmes. Leisure Activities Guests will be forwarded to a website that provides information about leisure activities and significant sights at the hotel s location. The specific website can be edited via online reception. Offline Map Guests will be forwarded to an offline map or into the AppStore for downloading an offline map depending on the used device. Travel Connections Guests have the possibility to download an application of a travel agent. Jogging Trails Depending on the hotel s location guests can be provided with information about jogging trails in the nearby. These can be edited via online reception. Events in Hotel Guests can be informed about current or future events in the hotel. Hotel News The hotel can inform guests about news or special offers in the hotel via online reception. Weather Depending on the hotel s location guests can be informed about the current weather or get the latest weather forecast. V 1.0 Gustaffo.com 4/5

5 House Stories The hotel can provide guests with house stories via online reception. Digital Newspaper & Magazines Guests can read any digital newspaper or magazine from a pre-adjusted selection. The selection can be freely configured. Twitter Guests will be forwarded to any Twitter page the online reception has deposited. Instagram The hotel can forward guests to their Instagram page via online reception to share their photos or videos. LinkedIn Guests can be forwarded to any LinkedIn page the online reception has deposited. Facebook The hotel can forward their guests to any Facebook page the online reception has deposited. Kids Area The hotel has the possibility to create an own kids area via online reception including several links to games. Room Booking Guests can be forwarded to the hotel s booking site to book an additional room. This can be edited via online reception. V 1.0 Gustaffo.com 5/5

A to Z HOTEL APHRODITE - HOTEL DIRECTORY

A to Z HOTEL APHRODITE - HOTEL DIRECTORY A to Z HOTEL APHRODITE - HOTEL DIRECTORY A B C ADAPTORS Available at the Reception. AIR CONDITIONING All rooms are air conditioned. Independent remote controls help you adjust the temperature in bedroom.

More information

In-flight Wi-Fi & Entertainment INSTRUCTIONAL GUIDE

In-flight Wi-Fi & Entertainment INSTRUCTIONAL GUIDE In-flight Wi-Fi & Entertainment INSTRUCTIONAL GUIDE In-flight Wi-Fi Player Support About Availability & coverage How to connect Homepage In-flight Entertainment Device setup How to watch Troubleshooting

More information

We reserve the right to alter/edit data to comply with our website standards.

We reserve the right to alter/edit data to comply with our website standards. Destination Management System Data Capture Form Serviced Accommodation The Experience Wakefield website is the official tourism website for the Wakefield district and attracts on average over 430,000 users

More information

Video Solutions in Hospitality and Leisure

Video Solutions in Hospitality and Leisure Video Solutions in Hospitality and Leisure Keep your guests coming back with the latest in-room entertainment, services and multi-device support IP video and digital signage enhance the unique services

More information

S-Series Hotel App User Guide

S-Series Hotel App User Guide S-Series Hotel App User Guide Version 1.2 Date: April 10, 2017 Yeastar Information Technology Co. Ltd. 1 Contents Introduction... 3 About This Guide... 3 Installing and Activating Hotel App... 4 Installing

More information

Representative Header Photo of your Hotel. Photo Suggestion: One representative summer and one winter photo of your hotel

Representative Header Photo of your Hotel. Photo Suggestion: One representative summer and one winter photo of your hotel Possible Contents for Your Digital Guest Directory Representative Header Photo of your Hotel One representative summer and one winter photo of your hotel Welcome your guests and make them look forward

More information

VINCCI LA RABIDA HOTEL

VINCCI LA RABIDA HOTEL VINCCI LA RABIDA HOTEL INFORMATION DIRECTORY 1 ADAPTORS A limited number of adaptors for hairdryers, mobile phones etc. can be obtained from the Concierge, located on ground floor of the hotel, close to

More information

ADVERTISING MEDIA KIT

ADVERTISING MEDIA KIT 2018 ADVERTISING MEDIA KIT Expand Your Reach With NBAA NBAA is recognized as the premier organization that consistently brings business aviation buyers and sellers together. Whether you have a new product

More information

MATFEN HALL HOTEL GOLF AND SPA INFORMATION DIRECTORY.

MATFEN HALL HOTEL GOLF AND SPA INFORMATION DIRECTORY. MATFEN HALL HOTEL GOLF AND SPA INFORMATION DIRECTORY 1 ADDRESS Matfen Hall Hotel Golf and Spa Matfen Village NE20 0RH UK CHECK IN/CHECK OUT Check in time is from 3:00pm and check out is by 11:00am though

More information

Arriving at the hotel

Arriving at the hotel Thank you for choosing DoubleTree by Hilton Manchester Piccadilly. We thought it may be useful to provide you with some information about our hotel which you may find helpful when planning your visit.

More information

The ILA Berlin Air Show 2016 Media ILA Mobile Guide ILA Quickfinder ISC Quickfinder

The ILA Berlin Air Show 2016 Media ILA Mobile Guide ILA Quickfinder ISC Quickfinder June 1 4, 2016 Berlin ExpoCenter Airport The ILA Berlin Air Show 2016 Media ILA Mobile Guide ILA Quickfinder ISC Quickfinder ILA Berlin Air Show Media Services The Media of ILA Berlin Air Show 2016 The

More information

Recommended content for service manual from A to Z. for questions, information and cases of emergency, reception desk

Recommended content for service manual from A to Z. for questions, information and cases of emergency, reception desk Recommended content for service manual from A to Z A accessibility adapter administration alarm clocks allergic persons animation audio player automatic shoe polisher Explanations for questions, information

More information

Guide to services. We are delighted to welcome you to. Hotel Restaurant Alemannenhof

Guide to services. We are delighted to welcome you to. Hotel Restaurant Alemannenhof Guide to services We are delighted to welcome you to Hotel Restaurant Alemannenhof We would like to take this opportunity to wish you a pleasant, relaxing and energising stay with us. To make you feel

More information

MyTraveler User s Manual

MyTraveler User s Manual MyTraveler User s Manual MyTraveler is the DataTraveler Elite tool that enables you to access and customize your DataTraveler Elite through the MyTraveler Console. Messages and prompts guide you through

More information

Media pack The Camping and Caravanning Club

Media pack The Camping and Caravanning Club Media pack 2018 The Camping and Caravanning Club CCC Media CCC Media 2018 02 About the club Formed in 1901 305,000 households 600,000 members President Julia Bradbury The Camping and Caravanning Club is

More information

Melrose Guest House. Access Statement

Melrose Guest House. Access Statement Melrose Guest House Access Statement Introduction At the front of the Melrose Guest House is a slabbed patio area. There are two narrow steps to reach the seated area, one 80mm and the second 150mm in

More information

Comfort Pro A Hotel. User Manual

Comfort Pro A Hotel. User Manual Comfort Pro A Hotel User Manual Contents ComfortPro A Hotel 5 Software Features............................................................6 Scope of Delivery.............................................................7

More information

Booking instructions 1

Booking instructions 1 Booking instructions 1 Overview Login My profile Hotel search Booking overview Cancellation Rebooking Booking representative Contact P. 3-4 P. 5-7 P. 8-17 P. 18 P. 19 P. 20 P. 21-24 P. 25 2 Log in Internet/URL

More information

The Role of Online in Travel Purchases. Hungary

The Role of Online in Travel Purchases. Hungary The Role of Online in Travel Purchases Hungary Methodology Vertical Deep Dive Travel Hungary Target group: Internet user in Hungary, 18 years and older Sample: n=1,000 Internet users Methodology: Online

More information

LATE CHECK-OUT LAUNDRY SERVICE LOSSES LOST PROPERTY LIFTS LUNCH LUNCH BASKET MAIL MAINTENANCE MEAL TIMES MOUNTAIN BIKES PARASOLS PARKING PILLOWS

LATE CHECK-OUT LAUNDRY SERVICE LOSSES LOST PROPERTY LIFTS LUNCH LUNCH BASKET MAIL MAINTENANCE MEAL TIMES MOUNTAIN BIKES PARASOLS PARKING PILLOWS AIR-CONDITIONING ATM ANNIVERSARIES BABY COTS BANKS BAR OPENING HOURS BIRTHDAY CAKES BLANKETS BOAT RENTAL, BOAT TRIPS, EXCURSIONS BREAKFAST BUS STOP CAR RENTAL CHECK-OUT TIME CHEMIST COMPLAINTS COMPLIMENTARY

More information

STATIC SOCIAL SITE TO NETWORK WHY HOW WHO

STATIC SOCIAL SITE TO NETWORK WHY HOW WHO STATIC SITE TO SOCIAL NETWORK WHY HOW WHO WHY REDEVELOP THE EDGE WEBSITE? The Edge site communicates one way, there is space for users to join the conversation in the form of comments, but it is not engaging

More information

Hospitality partnership for Installers. May 2017

Hospitality partnership for Installers. May 2017 Hospitality partnership for Installers May 2017 Contents What is happening in the hotel market? What does this mean for their TV and wifi needs? What is the business opportunity and vision? How will a

More information

CONFERENCE SUPPORTERS PROSPECTUS

CONFERENCE SUPPORTERS PROSPECTUS CONFERENCE SUPPORTERS PROSPECTUS Meetings & Events Australia Meetings & Events Australia (MEA) is the peak body representing all sectors of the events industry in Australia. It was formed to create high

More information

PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience

PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience PCH Hotels and Resorts Delivers State-of-the-Art Guest Experience Renaissance Montgomery Hotel and Spa Relies on Cisco Network to Return to Grand Tradition of Southern Hospitality EXECUTIVE SUMMARY PCH

More information

DESIGN HOTELS BRAND BOOK 01 BRAND BOOK WELCOME TO THE COMMUNITY

DESIGN HOTELS BRAND BOOK 01 BRAND BOOK WELCOME TO THE COMMUNITY DESIGN HOTELS BRAND BOOK 01 BRAND BOOK WELCOME TO THE COMMUNITY DESIGN HOTELS BRAND BOOK 02 BRAND ESSENTIALS As a member of Design Hotels you are now entitled to use our brand, which is globally recognized

More information

GRAND HOTEL MENAGGIO INFORMATION DIRECTORY.

GRAND HOTEL MENAGGIO INFORMATION DIRECTORY. GRAND HOTEL MENAGGIO INFORMATION DIRECTORY 1 ADAPTORS A limited number of adaptors can be obtained from the Concierge at the reception of the hotel. These should be returned to Concierge at the end of

More information

Smart Commute Tool User Guide

Smart Commute Tool User Guide Smart Commute Tool User Guide The Smart Commute tool is a trip planning tool that allows users to explore commute options, match trips with others and track personal impact (trips logged, distance travelled,

More information

ADVERTISING MEDIA KIT

ADVERTISING MEDIA KIT 2019 ADVERTISING MEDIA KIT Expand Your Reach With NBAA NBAA is recognized as the premier organization that consistently brings business aviation buyers and sellers together. Whether you have a new product

More information

PASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout.

PASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. NEXTT JOURNEY Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. 00 THROUGHOUT THE JOURNEY IDENTITY MANAGEMENT Biometrics are used to confirm identity

More information

THE RITZ-CARLTON MOBILE GUEST SERVICES. 15 th HOSPITALITY AWARDS BEST DIGITAL MARKETING STRATEGY

THE RITZ-CARLTON MOBILE GUEST SERVICES. 15 th HOSPITALITY AWARDS BEST DIGITAL MARKETING STRATEGY THE RITZ-CARLTON MOBILE GUEST SERVICES 15 th HOSPITALITY AWARDS BEST DIGITAL MARKETING STRATEGY Concept Introduction We are proud to present our concept of Mobile Guest Services for your consideration

More information

ONAR HOLIDAY VILLAGE INFORMATION DIRECTORY.

ONAR HOLIDAY VILLAGE INFORMATION DIRECTORY. ONAR HOLIDAY VILLAGE INFORMATION DIRECTORY 1 ADAPTORS Adaptors can be requested from the Reception. They are provided free of charge but must be returned when checking out. ADDRESS Onar Village Hotel P.O.Box

More information

Fox World Travel/Concur Documentation Concur FAQ

Fox World Travel/Concur Documentation Concur FAQ Fox World Travel/Concur Documentation Concur FAQ User and Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is Slow Smartphone Access Air Car Hotel-Navigational

More information

FAQ Frequently Asked Questions

FAQ Frequently Asked Questions FAQ Frequently Asked Questions A Account Please settle your account in good time. You can check your account any time. Adapter, extension cords or charger for your mobile phones are available at reception

More information

The In-Flight Monetisation & Services Platform PRODUCT BROCHURE

The In-Flight Monetisation & Services Platform PRODUCT BROCHURE The In-Flight Monetisation & Services Platform PRODUCT BROCHURE Immfly improves your flight services with gate-to-gate video streaming, publications, shopping and transactions Why is Immfly relevant to

More information

Our World Travels With You. Welcome to our simple guide to booking travel

Our World Travels With You. Welcome to our simple guide to booking travel Our World Travels With You Welcome to our simple guide to booking travel Booking Guide Contents pg 3 How do I make a reservation? pg 4 Traveller Profiles pg 5 Booking Procedure pg 6 Confirmation and Ticket

More information

GENERAL INFORMATION FACILITIES & SERVICES. & RESTAURANT LOUNGE AREAS Reception lounge. HOTEL CATEGORY 4 star hotel

GENERAL INFORMATION FACILITIES & SERVICES. & RESTAURANT LOUNGE AREAS Reception lounge. HOTEL CATEGORY 4 star hotel HOTEL FACT SHEET GENERAL INFORMATION HOTEL CATEGORY 4 star hotel MEMBER OF HOTEL CHAIN Castello Hotels Group ADDRESS & CONTACT INFORMATION 1, 62 Martiron Ave. Heraklion Crete Greece 71409 Phone number:

More information

Airport Advertising Bromma Stockholm Airport

Airport Advertising Bromma Stockholm Airport Airport Advertising Bromma Stockholm Airport Content Swedavia a sustainable airport group Sweden and the Stockholm region Airport Advertising Bromma Stockholm Airport The airport Statistics and demography

More information

HOTEL FACT SHEET & ALL INCLUSIVE CONCEPT SUMMER 2018

HOTEL FACT SHEET & ALL INCLUSIVE CONCEPT SUMMER 2018 HOTEL FACT SHEET & ALL INCLUSIVE CONCEPT SUMMER 2018 Hotel Name : Sea World Resort & SPA Adress / Resort : Kızılağaç Tourism Center Manavgat Antalya / Turkey Phone : +90 242 748 81 81 pbx Fax : +90 242

More information

Hilton London Canary Wharf Hotel Accessibility Pack

Hilton London Canary Wharf Hotel Accessibility Pack Hilton London Canary Wharf Hotel Accessibility Pack Thank you for choosing to stay at the Hilton London Canary Wharf. We are pleased to give you some information about our hotel that you may find useful

More information

Arriving at the hotel

Arriving at the hotel Thank you for choosing Hilton Edinburgh Grosvenor. We thought it may be useful to provide you with some information about our hotel which you may find helpful when planning your visit. Arriving at the

More information

Paradise Cove - Yasawa Islands Fiji Islands

Paradise Cove - Yasawa Islands Fiji Islands Paradise Cove - Yasawa Islands Fiji Islands Location: FIJI - YASAWA GROUP Class: 5 Star Paradise Cove is the newest resort to launch in the impressive Yasawa Island chain. Nestled in a stunning cove on

More information

TRAVEL AGENT NEW USER MANUAL

TRAVEL AGENT NEW USER MANUAL TRAVEL AGENT NEW USER MANUAL WE LC O M E TO HO M EP O R T TR AVE L AGE NT POR TA L Your one-stop destination for all Royal Caribbean s tools of the trade. WHY SHO ULD I SIGN- U P FO R HO M E PO R T? HomePort

More information

Guest Directory. Extension Numbers

Guest Directory. Extension Numbers Guest Directory A Warm Welcome to the London Beach Country Hotel The London Beach Team are available to assist you at any time To make your stay more enjoyable please take the time to read the following

More information

Airport Advertising Luleå Airport

Airport Advertising Luleå Airport Airport Advertising Luleå Airport Content Swedavia a sustainable airport group Sweden and the Lapland region Airport Advertising Luleå Airport The airport Statistics and demography Plan Terminal Plan

More information

Wishlist Plug-in USER GUIDE

Wishlist Plug-in USER GUIDE support@simicart.com Phone: 084.4.8585.4587 Wishlist Plug-in USER GUIDE Table of Contents 1. INTRODUCTION... 3 2. HOW TO INSTALL... 4 3. HOW TO CONFIGURE... 5 4. HOW TO USE WISHLIST PLUG-IN... 6 Wishlist

More information

Airport Advertising Göteborg Landvetter Airport

Airport Advertising Göteborg Landvetter Airport Airport Advertising Göteborg Landvetter Airport Content Swedavia a sustainable airport group Sweden and the Stockholm region Airport Advertising Göteborg Landvetter Airport The airport Statistics and

More information

Release Note

Release Note Release Note 2017.05 02 Release Note 2017.05 Content I. Notifications Management Extension For Travel Allowance... 03 II. Bonus Points Allocation Extension... 04 III. Passport Selection During Booking...

More information

Visitphilly.com Hotel Visitor Surveys. Winter

Visitphilly.com Hotel Visitor Surveys. Winter Visitphilly.com Hotel Visitor Surveys 2010-2011 Background The survey covers visitphilly.com hotel bookings from October 2010 to April 2011 1,741 hotel reservations made on visitphilly.com for 3,008 room

More information

LEADERSHIP CENTER EXTERNAL MARKETING GUIDELINES

LEADERSHIP CENTER EXTERNAL MARKETING GUIDELINES LEADERSHIP CENTER EXTERNAL MARKETING GUIDELINES 2 JULY 2018 Our team at The Ritz-Carlton Leadership Center values our relationship with you and appreciates your business. We understand that The Ritz-Carlton

More information

Dell EMC Unisphere 360

Dell EMC Unisphere 360 Dell EMC Unisphere 360 Version 9.0.1 Installation Guide REV 02 Copyright 2014-2018 Dell Inc. or its subsidiaries. All rights reserved. Published October 2018 Dell believes the information in this publication

More information

Airport Advertising Visby Airport

Airport Advertising Visby Airport Airport Advertising Visby Airport Content Swedavia a sustainable airport group Sweden and the Gotland region Airport Advertising Visby Airport The airport Statistics and demography Plan Terminal Plan

More information

2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS

2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS 2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to

More information

Mobile FliteDeck VFR Version Release Notes

Mobile FliteDeck VFR Version Release Notes Mobile FliteDeck VFR Version 2.2.1 - Release Notes This document supports version 2.2.1 (build 10281) of Mobile FliteDeck VFR for ios. The minimum operating system requirement for this release is ios10.

More information

Airport IT Are you ready for the future

Airport IT Are you ready for the future Airport IT Are you ready for the future Life was simple Trends Affecting Airports in the next 20 years It s all about me! I can travel the world (virtually) I am the new (middle class) passenger Shifting

More information

Mobile FliteDeck VFR Release Notes

Mobile FliteDeck VFR Release Notes Mobile FliteDeck VFR Release Notes This document supports version 2.3.0 (build 2.3.0.10334) of Mobile FliteDeck VFR for ios. The minimum operating system requirement for this release is ios10. On the date

More information

Your guide to making a booking

Your guide to making a booking Contents Booking online Booking offline Air Fares Explained Hotels Explained UK Rail Explained Amendments and Cancellations Creating Traveller Profiles Visa applications Booking European/International

More information

Airport Advertising Ronneby Airport

Airport Advertising Ronneby Airport Airport Advertising Ronneby Airport Content Swedavia a sustainable airport group Sweden and the Lapland region Airport Advertising Ronneby Airport The airport Statistics and demography Plan Terminal

More information

The next generation of in-flight, real-time 3-D moving maps. Airshow 4000 MOVING MAPS

The next generation of in-flight, real-time 3-D moving maps. Airshow 4000 MOVING MAPS The next generation of in-flight, real-time 3-D moving maps. Airshow 4000 MOVING MAPS Stay engaged and aware in the air. In today s world, things happen faster than ever. You can t afford to be out of

More information

A Europe for all passengers

A Europe for all passengers A Europe for all passengers DG MOVE-D4 Passenger rights - December 2014 Transport 2 conditions for an efficient protection of passenger rights 1. A legal framework to protect passengers 2. Passengers are

More information

EU ECOLABEL LOGO GUIDELINES

EU ECOLABEL LOGO GUIDELINES 1 EU ECOLABEL LOGO GUIDELINES Last updated by the EU Ecolabel Helpdesk: December 2017 Contents Contact... 0 Introduction... 2 The EU Ecolabel Logo... 3 The Licence Number... 5... 5 The Optional Logo...

More information

trade&services Improve satisfaction with key customers Comarch Concierge Agent VIP Customer Care System

trade&services Improve satisfaction with key customers Comarch Concierge Agent VIP Customer Care System trade&services Improve satisfaction with key customers Comarch Concierge Agent VIP Customer Care System Trade & Services 2 Introduction VIP passenger The most profitable passenger In the fiercely competitive

More information

Services Directory ΕN

Services Directory ΕN Services Directory ΕN Services Directory Content Welcome About Boutique 5 Hotel & Spa Hotel map About H Hotels Collection General Information from A to Z Dear Valued Guest, Thank you for choosing our hotel

More information

Information security supplier rules. Information security supplier rules

Information security supplier rules. Information security supplier rules Information security supplier rules TABLE OF CONTENTS 1 SCOPE... 3 2 DEFINITIONS AND ACRONYMS... 3 3 RESPONSIBILITIES... 3 4 GENERAL RULES... 3 4.1 PURPOSE OF INFORMATION PROCESSING... 3 4.2 CONFIDENTIALITY

More information

FREQUENTLY ASKED QUESTION November 2014

FREQUENTLY ASKED QUESTION November 2014 FREQUENTLY ASKED QUESTION November 2014 This document is intended to answer common questions in regards to KT Online, our online booking tool for Flights, Hotels and Eurostar, powered by Atriis. We want

More information

How to Integrate CA SiteMinder with the Barracuda Web Application Firewall

How to Integrate CA SiteMinder with the Barracuda Web Application Firewall How to Integrate CA SiteMinder with the Barracuda Web Application Firewall Overview CA/Netegrity SiteMinder provides an infrastructure for centralized and secure policy management of websites. It uniquely

More information

Multiple Wishlists extension for Magento2. User Guide

Multiple Wishlists extension for Magento2. User Guide Multiple Wishlists extension for Magento2 User Guide version 1.0 Website: http://www.itoris.com Page 1 Contents 1. Introduction... 3 2. Installation... 3 2.1. System Requirements... 3 2.2. Installation...

More information

Airport Advertising Umeå Airport

Airport Advertising Umeå Airport Airport Advertising Umeå Airport Content Swedavia a sustainable airport group Sweden and the Västerbotten region Airport Advertising Umeå Airport The airport Statistics and demography Plan Terminal Plan

More information

Preview Copy.

Preview Copy. Hotel Front Office Training Manual with 231 SOP Practical Front Office Management Guide for Hotelier & Hospitality Students Hotelier Tanji Owner No. Table of Contents Topic Chapter-1: Reservation Policy

More information

Supports full integration with Apollo, Galileo and Worldspan GDS.

Supports full integration with Apollo, Galileo and Worldspan GDS. FEATURES GENERAL Web-based Solution ALL TRAVELPORT GDS Supports full integration with Apollo, Galileo and Worldspan GDS. GRAPHICAL INTUITIVE WEB EXPERIENCE Intuitive web experience for both GDS expert

More information

Key features. The hotel. conference and function venues suitable for a variety of events.

Key features. The hotel. conference and function venues suitable for a variety of events. Key features The hotel offers conference and function venues suitable for a variety of events. Conveniently located in the heart of Tanzania s bustling commercial capital. Close to the central business

More information

Enhance your arrival services and shape with us the future of Lost & Found

Enhance your arrival services and shape with us the future of Lost & Found Enhance your arrival services and shape with us the future of Lost & Found Around 20 million bags With today s technologies, productivity can be increased by 50 % while improving passengers / airlines

More information

Concur Travel-Frequently Asked Questions

Concur Travel-Frequently Asked Questions Concur Travel-Frequently Asked Questions Click Links to Navigate User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational

More information

CASS & Airline User Manual

CASS & Airline User Manual CASSLink AWB Stock Management System CASS & Airline User Manual Version 2.11 (for CASSLink Version 2.11) Version 2.11 1/29 March 2009 CASSLink Stock Management Table of Contents Introduction... 3 1. Initialising

More information

Visitor information: An Bord Pleanála

Visitor information: An Bord Pleanála Visitor information: An Bord Pleanála Contents Introduction... 2 Our location... 2 Opening hours... 3 Travelling to our office... 4 Arriving at our office... 8 Reception area layout... 10 Quiet area...

More information

Technology Tools. Wednesday, January 23, :15pm 2:30pm

Technology Tools. Wednesday, January 23, :15pm 2:30pm Technology Tools Wednesday, January 23, 2013 1:15pm 2:30pm PRESENTED BY: Bryan Eterno (Professional Flight Management) Dudley King (FlightBridge, Inc.) Mark Erickson (Enterprise Holdings) Schedulers &

More information

Orbit Online Booking Tool User Guide 2016

Orbit Online Booking Tool User Guide 2016 Orbit Online Booking Tool User Guide 2016 1 Login at: www.orbit.co.nz Click on LOGIN at the top right of the www.orbit.co.nz site to display username & password fields. Enter your username and password,

More information

What s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide

What s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide ? VAX VacationAccess December 8, 2011 Enhancements Reference Guide Intentionally left blank January 2013 VAX VacationAccess Page 2 Version Date: December 8, 2011 Introduction At VAX VacationAccess, we

More information

EMC Unisphere 360 for VMAX

EMC Unisphere 360 for VMAX EMC Unisphere 360 for VMAX Version 8.3.0 Installation Guide REV 01 Copyright 2014-2016 EMC Corporation. All rights reserved. Published in the USA. Published September 2016 EMC believes the information

More information

UM1868. The BlueNRG and BlueNRG-MS information register (IFR) User manual. Introduction

UM1868. The BlueNRG and BlueNRG-MS information register (IFR) User manual. Introduction User manual The BlueNRG and BlueNRG-MS information register (IFR) Introduction This user manual describes the information register (IFR) of the BlueNRG and BlueNRG-MS devices and provides related programming

More information

Signature Travel Expert Certification Course

Signature Travel Expert Certification Course Signature Travel Expert Certification Course Module 5: Hotels and Resorts Program Introduction Revised May 23, 2017 Signature s hotels and resorts program provides members with preferred partnerships with

More information

Hotel DIRECTORY. Dear Guest,

Hotel DIRECTORY. Dear Guest, Hotel DIRECTORY Dear Guest, Welcome at Nelson City Resort Oss! The hotel is situated near to the city centre of Oss en offers you 37 comfortable Deluxe rooms, several seminar rooms, an attractive restaurant,

More information

CARRÍS PORTO RIBEIRA HOTEL

CARRÍS PORTO RIBEIRA HOTEL Enjoy the delights of Porto from the heart of Ribeira Carrís Hoteles HOTEL CARRÍS HOTEL CARRÍS A CORUÑA FERROL HOTEL CARRÍS HOTEL CARRÍS SANTIAGO OURENSE HOTEL CARRÍS PORTO We are the leading hotel chain

More information

INTERNATIONAL CONFERENCE ON AIR LAW

INTERNATIONAL CONFERENCE ON AIR LAW DCCD INTERNATIONAL CONFERENCE ON AIR LAW Montréal, 20 April 2 May 2009 GENERAL INFORMATION FOR DELEGATES INTERNATIONAL CIVIL AVIATION ORGANIZATION Table of Contents (i) Page Meeting arrangements... 1

More information

Specialist Care. The hotel is completely up to date with all modern facilities, including Wi-Fi, whilst retaining its Edwardian charm.

Specialist Care. The hotel is completely up to date with all modern facilities, including Wi-Fi, whilst retaining its Edwardian charm. The Hotel Situated in rolling parkland on the Royal Sandringham Estate, Park House was the childhood home of Princess Diana and is now run as a unique hotel for disabled people by Leonard Cheshire Disability.

More information

Airport Advertising Kiruna Airport

Airport Advertising Kiruna Airport Airport Advertising Kiruna Airport Content Swedavia a sustainable airport group Sweden and the Lapland region Airport Advertising Kiruna Airport The airport Statistics and demography Plan Terminal Plan

More information

STANDARD OPERATING MANUAL. 11 th Edition

STANDARD OPERATING MANUAL. 11 th Edition STANDARD OPERATING MANUAL 11 th Edition 2015-08-30 1 Table of Contents Front Page.1 Table of Contents.2 Welcome Aboard. 3 Introduction.4 Basic Rules. 5 Registration..6 Flying Online.7 Flying Offline 7

More information

Access Statement for The Roald Dahl Museum and Story Centre

Access Statement for The Roald Dahl Museum and Story Centre Access Statement for The Roald Dahl Museum and Story Centre Introduction The Roald Dahl Museum and Story Centre is a small family-friendly Museum that welcomes all visitors. The Museum is situated in Great

More information

Making bookings for travellers with accessibility considerations

Making bookings for travellers with accessibility considerations Version 1.2 trips Making bookings for travellers with accessibility considerations Crown Team 01274 726424 Corporate Team 03300 082000 Scottish Government 01274 750650 Shire House 2 Humboldt Street Bradford

More information

30/April/2018 Whitepaper V1.1. Made by Mile Corporation.

30/April/2018 Whitepaper V1.1. Made by Mile Corporation. 30/April/2018 Made by Mile Corporation www.mileico.com Contents 1. Abstract 2. What is Mile? 3. AirMile Project - Mile Real-time - Mile Leftover - Business Mile - Mile Tracking - Check-in Free Zone - Travel

More information

Access Statement for Tower Park Caravans and Camping

Access Statement for Tower Park Caravans and Camping Access Statement for Tower Park Caravans and Camping Introduction Tower Park is a four star family run campsite. Set in approximately 12 acres the site is grassed and level and has 102 camping pitches,

More information

Doubletree by Hilton Cambridge Hotel Accessibility Pack

Doubletree by Hilton Cambridge Hotel Accessibility Pack Doubletree by Hilton Cambridge Hotel Accessibility Pack Thank you for considering the DoubleTree by Hilton Cambridge. We are pleased to give you some information about our hotel that you may find useful

More information

CaMPR A C H A L L E N G E F R O M T H E B C C A M P I N G, M E M B E R S H I P A N D P U B L I C R E L A T I O N S C O M M I T T E E S

CaMPR A C H A L L E N G E F R O M T H E B C C A M P I N G, M E M B E R S H I P A N D P U B L I C R E L A T I O N S C O M M I T T E E S CaMPR A C H A L L E N G E F R O M T H E B C C A M P I N G, M E M B E R S H I P A N D P U B L I C R E L A T I O N S C O M M I T T E E S C a MP R Challe n ge P a g e 2 Copyright 2018 Girl Guides of Canada

More information

CONNECT UP! Your Flight Path to the Connected Aircraft. In-Flight Internet Onboard Entertainment Flight Operations

CONNECT UP! Your Flight Path to the Connected Aircraft. In-Flight Internet Onboard Entertainment Flight Operations CONNECT UP! Your Flight Path to the Connected Aircraft In-Flight Internet Onboard Entertainment Flight Operations YOUR FLIGHT PATH TO THE CONNECTED AIRCRAFT Leading airlines depend on Viasat to deliver

More information

Supply Chain EDI Price Ticket Standards

Supply Chain EDI Price Ticket Standards Supply Chain EDI Price Ticket Standards EDI Price Ticket Standards Page 1 of 7 Contents Introduction 3 Information required 4 Layout/design 5 Positioning of price tickets 8 EDI Price Ticket Standards Page

More information

Airport Advertising Stockholm Arlanda Airport

Airport Advertising Stockholm Arlanda Airport Airport Advertising Stockholm Arlanda Airport Content Swedavia a sustainable airport group Sweden and the Stockholm region Airport Advertising Stockholm Arlanda Airport The airport Statistics and demography

More information

Operations Manual. FS Airlines Client User Guide Supplement A. Flight Operations Department

Operations Manual. FS Airlines Client User Guide Supplement A. Flight Operations Department Restricted Circulation Edition 1.0 For use by KORYO Air & KORYO Connect Pi Operations Manual FS Airlines Client User Guide Supplement 1. 1022 14A This manual has been approved by and issued on behalf of:

More information

Fact Sheet Diana Group Hotels

Fact Sheet Diana Group Hotels Fact Sheet Diana Group Hotels ISO 9001-22000 ACCREDITED Diana Palace Hotel is everything you expect from a contemporary hotel, but with a tasteful luxury and unique personal character. A four star hotel,

More information

Expo moves to Frankfurt!

Expo moves to Frankfurt! Expo moves to Frankfurt! (IFRA Expo & Conference) 29-31 October 2012 www.wan-ifra.org/ worldpublishingexpo2012 The leading exhibition for technology to publish news on tablets, mobile, in print and online

More information

Wishlist Auto Registration Manual

Wishlist Auto Registration Manual Wishlist Auto Registration Manual Table of Contents Use the quick navigation links below to navigate through the manual: Introduction to Wishlist Auto Registration Complete Activation Process Summary in

More information

Domestic High Value Traveller Profiles May 2018

Domestic High Value Traveller Profiles May 2018 Domestic High Value Traveller Profiles May 2018 TEQ Domestic Target Market High Value Travellers (HVTs) In order to achieve our goals of gaining market share and increasing overnight visitor expenditure

More information