HotelBenchmark. Survey. Business data for informed decision making. November Summary report Travel, Tourism & Leisure

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1 HotelBenchmark Survey Business data for informed decision making November 2002 Summary report Travel, Tourism & Leisure

2 HotelBenchmark Survey November summary report For more information on Deloitte & Touche please access our website at Deloitte & Touche is the UK s fastest growing major professional services firm in 23 locations, with over 10,000 staff nationwide and fee income of million in 2001/2002. It is the UK practice of Deloitte Touche Tohmatsu, a global leader in professional services with over 100,000 people in 140 countries and fee income of $12.4 billion for the year ended 31 May Deloitte & Touche is authorised by the Financial Services Authority in respect of regulated activities. This publication contains general information only and is not intended to be comprehensive nor to provide specific accounting, business, financial, investment, legal, tax or other professional advice or services. This publication is not a substitute for such professional advice or services, and it should not be acted on or relied upon or used as a basis for any decision or action that may affect you or your business. Before making any decision or taking any action that may affect you or your business, you should consult a qualified professional advisor. Whilst every effort has been made to ensure the accuracy of the information contained in this publication, this cannot be guaranteed and neither Deloitte & Touche nor any related entity shall have any liability to any person or entity who relies on the information contained in this publication. Any such reliance is solely at the user s risk. Deloitte & Touche All rights reserved.

3 HotelBenchmark Survey summary report Incisive market intelligence The HotelBenchmark Survey by Deloitte & Touche is the leading survey of its kind, containing data from over 6,000 hotels across all areas of the world outside of North America. The results below reflect a sample of the 320 markets on which we report on a monthly basis, providing depth of coverage and sample sizes which are unsurpassed in the majority of regions. To learn more, visit our web site at or contact us at HotelBenchmark@deloitte.co.uk. Occupancy Average room rate RevPAR Month (11/2002) 2002 Change 2002 Change 2002 Change % US$ US$ Asia Pacific (HotelBenchmark sample represents approximately 1,000 hotels across the region) Auckland % % % Beijing % % % Hong Kong % % % Singapore % % % Sydney % % % Tokyo % % % Caribbean & Latin America 1 (HotelBenchmark sample represents approximately 120 hotels across the region) Buenos Aires % % % Mexico City % % % Quito % % % Sao Paulo % % % Santiago % % % Europe (HotelBenchmark sample represents approximately 3,500 hotels across the region) Amsterdam % % % Berlin % % % Brussels % % % London % % % Madrid % % % Paris % % % Rome % % % Vienna % % % Middle East (HotelBenchmark sample represents approximately 500 hotels across the region) Cairo % % % Dubai % % % Jerusalem % % % Riyadh % % % NOTES 1 Caribbean & Latin America data is one month in arrears Contributing hotels include both independent and group operated units and the sample is typically representative of quality hotel supply. To ensure direct comparability of results, only hotels that have been able to provide two full years of trading data have been included in this survey. The exception however, is that new hotel openings are now included in the results. This report contains proprietary information of Deloitte & Touche, and no part may be reproduced or transmitted, in any form or by any means without the express written consent of Deloitte & Touche. All requests to reproduce this information must be addressed to HotelBenchmark@deloitte.co.uk. If approved, any reproduction of this report, in whole or part, must be attributed to the 'HotelBenchmark Survey by Deloitte & Touche' with a copyright to Deloitte & Touche, as failure to do so may result in legal action. Whilst every effort has been made to ensure the accuracy of the information contained in this report, this cannot be guaranteed and neither Deloitte & Touche nor any related entity shall have any liability to any person or entity who relies on the information contained in this report. Any such reliance is solely at the users risk. Deloitte & Touche All rights reserved.

4 HotelBenchmark Survey summary report Incisive market intelligence The HotelBenchmark Survey by Deloitte & Touche is the leading survey of its kind, containing data from over 6,000 hotels across all areas of the world outside of North America. The results below reflect a sample of the 320 markets on which we report on a monthly basis, providing depth of coverage and sample sizes which are unsurpassed in the majority of regions. To learn more, visit our web site at or contact us at HotelBenchmark@deloitte.co.uk. Occupancy Average room rate RevPAR 12/2001 to 11/ Change 2002 Change 2002 Change % Asia Pacific (HotelBenchmark sample represents approximately 1,000 hotels across the region) Auckland % % % Beijing % % % Hong Kong % % % Singapore % % % Sydney % % % Tokyo % % % Caribbean & Latin America 1 (HotelBenchmark sample represents approximately 120 hotels across the region) Buenos Aires % % % Mexico City % % % Quito % % % Sao Paulo % % % Santiago % % % Europe (HotelBenchmark sample represents approximately 3,500 hotels across the region) Amsterdam % % % Berlin % % % Brussels % % % London % % % Madrid % % % Paris % % % Rome % % % Vienna % % % Middle East (HotelBenchmark sample represents approximately 500 hotels across the region) Cairo % % % Dubai % % % Jerusalem % % % Riyadh % % % NOTES 1 Caribbean & Latin America data is one month in arrears Contributing hotels include both independent and group operated units and the sample is typically representative of quality hotel supply. To ensure direct comparability of results, only hotels that have been able to provide two full years of trading data have been included in this survey. The exception however, is that new hotel openings are now included in the results. This report contains proprietary information of Deloitte & Touche, and no part may be reproduced or transmitted, in any form or by any means without the express written consent of Deloitte & Touche. All requests to reproduce this information must be addressed to HotelBenchmark@deloitte.co.uk. If approved, any reproduction of this report, in whole or part, must be attributed to the 'HotelBenchmark Survey by Deloitte & Touche' with a copyright to Deloitte & Touche, as failure to do so may result in legal action. Whilst every effort has been made to ensure the accuracy of the information contained in this report, this cannot be guaranteed and neither Deloitte & Touche nor any related entity shall have any liability to any person or entity who relies on the information contained in this report. Any such reliance is solely at the users risk. Deloitte & Touche All rights reserved.

5 HotelBenchmark Survey summary report Incisive market intelligence Selection of markets covered by the HotelBenchmark Survey Asia Pacific Caracas Salzburg Italy UAE Regional Bali Lima Stockholm Italy Primary Cites Bangkok Mexico City Tel Aviv Italy Secondary Cities New Zealand Bejing Panama City Vienna Italy Resort and Regional North Island Guam Puerto Rico Warsaw Italy AARR >200 Euros South Island Ho Chi Minh City Puerto Vallarta Zurich Italy AARR Euros New Zealand <150 rooms Hong Kong Quito Italy AARR <100 Euros New Zealand >150 rooms Hong Kong - Island Rio de Janeiro Belgium & The Netherlands Italy <100 rooms New Zealand AARR >NZ$100 Hong Kong - Kowloon San Jose Belgium & Netherlands >150 rooms Italy rooms New Zealand AARR <NZ$100 Jakarta Santiago Belgium & Netherlands rooms Italy >150 rooms Auckland Kuala Lumpur Sao Paulo Belgium & Netherlands <100 rooms Bologna Christchurch Manila Antwerp Florence Queenstown Manila - Bay Area South Africa Brussels Milan Rotorua Manila - Makati Grade 5 - All Hotels Brussels AARR >100 Euros Milan AARR >150 Euros Wellington Osaka Grade 4 - All Hotels Brussels AARR <100 Euros Milan AARR Euros Penang Grade 3 - All Hotels Brussels - Zaventem Rome United Kingdom Phuket Primary Cities - All Grades Netherlands Primary cities Rome AARR >200 Euros Regional UK Seoul Primary Cities - Grade 4 Netherlands Secondary cities Rome AARR Euros England (excluding London) Shanghai Primary Cities - Grade 5 Netherlands - North West Turin Scotland Singapore Secondary Cities - All Hotels Netherlands - Central Venice Wales Singapore - Marina Square Cape Town Netherlands - South West UK AARR < 50 Singapore - Orchard Road Durban Netherlands - South East London UK AARR Taipei Johannesburg Amsterdam Central London UK AARR > 75 Tokyo Pretoria Amsterdam AARR >150 Euros Outer London UK <100 rooms Xian Eastern Cape Amsterdam AARR Euros AARR > 200 UK rooms Yangon Free State Amsterdam AARR <100 Euros AARR UK >150 rooms Gauteng Amsterdam - Schipol AARR Aberdeen Australia Kwazulu-Natal Den Hague AARR Berkshire Adelaide Mpumulanga Rotterdam AARR < 80 Birmingham Brisbane Western Cape AARR < 80 and >400 rooms Bournemouth Cairns Germany AARR < 80 and <400 rooms Brighton Canberra Europe Germany Primary Cities Rooms >500 Bristol Gold Coast Amsterdam Germany Secondary Cities Rooms Cardiff Hobart Amsterdam - Schiphol Germany Resort and Regional Rooms Cheshire Melbourne Athens Germany Airport Hotels Townhouse/Boutique hotels Edinburgh Northern Territory Baku Germany AARR >100 Euros Essex Perth Barcelona Germany AARR Euros Middle East and Africa Gatwick Regional NSW Brussels Germany AARR <50 Euros Abu Dhabi Glasgow Sydney Budapest Berlin Alexandria Greater Manchester Tropical North Queensland Copenhagen Bremen Amman Hampshire Sydney AARR <AUD$150 Cote d'azur Dortmund Beirut Heathrow Sydney AARR AUD$150-$200 Cyprus Dresden Cairo - City Centre Hertfordshire Sydney AARR >AUD$200 Dublin Düsseldorf Cairo - Heliopolis Jersey Sydney <100 rooms Eilat Essen Cairo - Pyramids Lancashire Sydney rooms Geneva Frankfurt Casablanca Leeds Sydney >300 rooms Gothenburg Frankfurt Umgebung Damascus Liverpool Sydney Central Helsinki Freiburg Doha London - Central Sydney CBD Istanbul Hamburg Dubai London - Outer Sydney CBD Fringe Jerusalem Hannover Dubai - City Centre Manchester Sydney Outer Lisbon Heidelberg Dubai - Jumeirah Beach Merseyside Sydney North London Kassel Hurghada M2/M20 Corridor Sydney West Madrid Köln Jeddah M4 Corridor Sydney Airport/South Malta Leipzig Karachi Newcastle Melbourne Central Milan Lubeck Kuwait Nottingham Melbourne CBD Moscow Mainz Luxor Reading Melbourne CBD Fringe Paris - Central Mannheim Makkah and Medina Sheffield Paris - CDG München Manama Somerset and Avon Caribbean and Latin Paris - AARR >200 Euros München Airport Marrakech Swindon America Paris - AARR Euros Nürnberg Muscat Warwickshire Bahamas Paris - AARR <100 Euros Rostock Provincial Saudi Arabia West Midlands Barbados Prague Stuttgart Red Sea resorts York Buenos Aires Riga Schwerin Riyadh Country house hotel with golf Cancun Rome Wiesbaden Sharm El-Sheikh Country house hotel without golf Deloitte & Touche All rights reserved.

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