Build loyalty and revenue with exceptional guest satisfaction. EcoStruxure for Hotels Guest Room Management Solutions. schneider-electric.

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1 Build loyalty and revenue with exceptional guest satisfaction EcoStruxure for Hotels Guest Room Management Solutions

2 2 Provide an exceptional guest room environment that improves your bottom line

3 3 Your guests expect comfort, convenience, control, and connectivity EcoStruxure for Hotels guest room management solutions deliver a seamless, connected experience for guests one that builds loyalty and boosts your reputation What makes the perfect guest room? It s an environment that makes your guests feel at home, whether they re local travelers or visiting from afar. It s an environment where you can personalize their experience with a welcome message displayed in their room, in their native language. It s a room where your guests are greeted with a comfortable temperature and can enjoy simple room control to create exactly the ambience they want. It s a room with no complexities, just pure delight and gratification. It s a room where every detail has been attended to, where each one of its elements contributes to an exceptional guest experience. This includes enjoying advanced technology such as temperature, lighting, bedside panel, tablet, curtain, and entertainment system control all with a solution that complements your hotel through elegance, sophistication, and customization. Offered globally, our guest room management solutions enable you to improve operations and reduce costs while increasing guests control and comfort. EcoStruxure for Hotels guest room management solutions help you deliver all of this with a powerful guest room management system and smart room controllers that offer multi-language support and elegantly designed products that blend beautifully with your decor.

4 4 Drive efficiency while your guests are away On average, guests spend less than eight hours per day in their rooms. When unoccupied, the guest room is often left with the heating, ventilation, and air conditioning (HVAC) and lights on. That s wasted energy and money. You can now turn that into an opportunity with Schneider Electric TM guest room management solutions. According to ENERGY STAR, hotels in the United States spend $2,296 (approximately 2,060) per available room each year on energy this represents 6 percent of all operating costs. Guest room management solutions help you reduce those costs. Saving 10 percent would have the same financial effect as increasing the average daily room rate by $0.62 (approximately 0.56) in limitedservice hotels and by $1.35 (approximately 1.21) in full-service hotels. These numbers are often even higher in parts of the world where air conditioning is used extensively. EcoStruxure for Hotels guest room management solutions use a combination of presence detectors and door status data to automatically detect whenever a room is unoccupied, adjusting room conditions while guests are away and quickly restoring those settings as soon as they return. Room conditions adjust automatically using presence detectors and door status data that determine when guests are away and when they return. Our solutions drive greater hotel efficiency and savings. And it s all seamless to the guests they are simply greeted by the finest comfort and guest room experience. Occupied status Waiting to detect movement in the room Example: 22 ºC Standby status Unoccupied status Occupied until door opens/closes and no more movement is detected inside the room Stay in standby for a configurable time Example: 20 ºC Example: 16 ºC Door open Door close Initial state at power up Presence detected by passive infrared (PIR) device Unoccupied time elapsed Presence detected by PIR device Typical heating control sequence of a stand-alone guest room

5 5 Bridge the gap between guest rooms and the rest of your hotel Drive further energy and operational efficiency by integrating guest rooms with your property management system (PMS), building management system (BMS), or guest room management system (GRMS). Connecting the guest room with other systems provides you with more visibility, functionality, and control, while enhancing the guest experience. The main components of our guest room management solutions include the following: SE8000 Series Room Controller provides occupancy-based HVAC control. Integration with the PMS allows the hotel Operator to: 70% of hotel floor space is taken up by guest rooms. Now you can have visibility into all that space and more. Send welcome messages on arrival. Set guests preferred language, temperature, etc. Send targeted commercial messages to rooms. Hotel Room Controller (HRC) manages multiple lighting circuits, curtains, DND/MUR, bedside panel, and tablet applications in the guest room. It aggregates data from all subsystems and devices in the room, and sends it to the GRMS and PMS. EcoStruxure Guest Room Expert is our guest room management system; it receives data from the HRC and provides centralized visibility and control of guest rooms and other services like BMS, PMS, and door lock. Guest Room Expert enables the Operator to see occupancy and DND/MUR status, monitor and control conditions in the room, and troubleshoot problems remotely. EcoStruxure Building Operation (formerly known as StruxureWare Building Operation) is user-friendly building management software for optimized building performance. Built upon open standards and end-to-end cybersecurity, it integrates and facilitates data exchange from the HRC, Guest Room Expert, PMS, and door lock system to improve staff productivity, reduce guest complaints, and enable superior operational efficiency and guest room functionality.

6 6 Choose the right solution for your hotel EcoStruxure for Hotels provides a range of guest room management solutions to suit your needs, objectives, and budget. Whether you require a stand-alone guest room management solution for easy installation and fast ROI, a solution that integrates guest rooms with Guest Room Expert and BMS/PMS, or one that provides advanced guest room functionality, comfort, and ambience our guest room management offers are designed to enhance the guest experience while driving energy and operational efficiency. Limited Service Stand-alone Guest Room Management Solution This solution is perfect for limited service hotels that want to control energy use in guest rooms, and need a simple solution with easy installation and fast ROI. Our Stand-alone Solution allows you to optimize guest room energy consumption based on occupancy detection. The SE8000 Series Room Controller is the core of the solution; it determines occupancy and other room parameters from various sensors to reduce energy consumption during unoccupied periods. HVAC Door contact Window contact Master lighting Motion sensor Card reader Stand-alone guest room management architecture for limited service hotels Limited Service Integrated Guest Room Management Solution This solution builds upon the occupancy-based Stand-alone Solution to include native integration with Guest Room Expert. From this single-user interface, you can view and manage individual rooms, or the entire network of rooms, to drive energy efficiency, monitor alarms and events, and perform proactive maintenance. Take it one step further by integrating with PMS to activate rooms upon check-in, send personalized and promotional messages to guests, and set preferred language, temperature, and unit of measure on in-room devices. Building Operation Guest Room Expert Room 101 Room 102 PMS Automation Server MPM-GW Room 103 Common Areas Integrated guest room management architecture for limited service hotels Note: MPM-GW is optional; used for wireless applications. = wireless

7 7 Full-Service & Luxury Integrated Guest Room Management Solution For full-service and luxury hotels that want to provide the ultimate in-room experience for their guests, this solution builds upon the technology of the Stand-alone and Integrated Solutions by adding a Hotel Room Controller (HRC) to each guest room. The HRC manages multiple lighting circuits, curtains, DND/MUR, bedside panel, and tablet applications in the guest room. It can also be integrated with the entertainment system to enable control from an in-room tablet or from your guests own devices. Our HRC builds a robust, addedvalue solution that ensures your guests enjoy a unique experience and pleasing ambience, enticing them to revisit your hotel in the future. The HRC aggregates data from all the subsystems and devices in the room, including the SE8000 and third-party systems like door lock. This data is then served up to the GRMS and BMS/PMS for full visibility and control of the guest room, including occupied status, energy use, service requests, and maintenance needs. Building Operation Guest Room Expert PMS Automation Server HRC HRC Allow Schneider Electric to customize a solution that fits the unique needs of your hotel and budget. Room 101 Room 102 Integrated guest room management architecture for full-service and luxury hotels EcoStruxure Guest Room Expert Guest Room Expert provides centralized, holistic visibility and control of guest rooms, and integrates with other services like BMS, PMS and door lock. Hotel staff can easily view room conditions such as occupancy, energy use, temperature, humidity, and maintenance needs, along with HVAC, curtain, DND/MUR, door, and window status. Now you can manage individual rooms, or the entire network of rooms, to drive energy efficiency, monitor alarms and events, and perform proactive maintenance.

8 8 Discover benefits you can measure With a powerful guest room management system, intelligent room controllers, and seamlessly integrated solutions, EcoStruxure for Hotels guest room management solutions enable you to realize significant financial savings throughout the installation, operation, and maintenance of your hotel. Further savings can be achieved by adding advanced services such as building analytics and optimization. > Typical 12- to 24-month payback period > Energy savings of 25% to 44% through occupancy detection and temperature standby > A 10% energy reduction is equivalent to an increase in the daily room rate by 0.62 USD (0.56 EUR) in limited-service hotels and by 1.35 USD (1.21 EUR) in fullservice hotels (ENERGY STAR report for the US market)

9 9 Optimize your hotel s performance Enhance guest services Guest room management improves staff productivity on behalf of your guests. Staff can easily see when rooms are unoccupied. The front desk can prepare room settings while guests are checking in and understand the room environment when they receive a call from the guest. Improve maintenance efficiency and response times The engineering team can start managing the entire property, whether they are on-site or off-site. With alarm notification, they become much more responsive and can act before the guest is even aware of a problem. With trending and reporting, they can be more proactive with equipment maintenance and ensure the best continuity of services for the property. Schneider Electric guest room management solutions allow you to focus on what matters most your guests. Achieve simplicity and sustainability at the same time Full visibility of your energy use will enable you to improve operations and reduce costs while increasing guest control and comfort. Through our simple yet powerful guest room management solutions, you can remotely monitor and control HVAC, lighting, and metering systems to ensure your hotel is always operating at peak performance. Improve revenue and brand awareness Leverage the intelligent features of our solution to increase sales as well as your brand recognition. For example, display an invitation on the room controller in each guest room for happy hour in the lounge. Or proudly display your logo as the standby image to promote your hotel s brand.

10 10 Global expertise you can rely on

11 11 Proven in hotels worldwide As the architects of efficiency, Schneider Electric delivers intelligent energy management solutions to thousands of hotels around the world. Here are a few examples: Fort Garry Hotel, Winnipeg, Canada Innovative hotel technology transforms this historic landmark to improve guest satisfaction, operational efficiency, and energy conservation. Our EcoStruxure for Hotels solution including building automation, guest room management, and connected devices provides automation, visibility, and control of environmental conditions, enabling 20% energy reduction and 25% reduction in maintenance staff hours. Hilton Garden Inn, Mall of the Emirates, Dubai, UAE The largest Hilton Garden Inn outside the U.S. is now one of Hilton s most efficient and sustainable hotels. By integrating the building, guest room, and property management systems, Hilton increased both operational and energy efficiency while achieving guest satisfaction far above the benchmark. The hotel was awarded LEED Gold Certification and opened ahead of schedule. Goralska Residences, Paris, France This 4-star suite hotel creates a truly unique environment for its guests with a focus on comfort, digital control, and convenience. Light & Room Control EcoXpert, Soliled, and Schneider Electric created an integrated control system based on IoT-enabled EcoStruxure technology that automates room control, HVAC, lighting, blinds, energy usage, concierge services and more. Hilton Copenhagen Airport, Copenhagen, Denmark Hilton trusted Schneider Electric to install sophisticated monitoring and control tools to keep its automation subsystems running smoothly. The integrated HVAC solution triggers the hotel s booking system to adjust temperatures appropriately when guests check in and out. The solution provides Hilton with an efficient way to continually control energy costs for unoccupied rooms. Hilton Americas-Houston, Texas, United States The Hilton Americas-Houston hotel is the area s largest convention hotel and one of the most energy-efficient in the world. The contemporary 24-story facility offers 1,200 guest rooms and over 8,000 m 2 of meeting space. The EcoStruxure for Hotels solution integrates with the hotel s PMS and GRMS, and provides occupancy-based energy management in guest rooms, as well as building management throughout the hotel. Schneider Electric s ability to seamlessly communicate to thirdparty manufacturers and the full programmability of all levels of its controllers allowed us to meet Hilton s interoperability requirements, said Dan Travis from ENCO, the Schneider Electric partner that implemented this solution for Hilton Americas. InterContinental Hanoi Landmark 72, Hanoi, Vietnam The tallest building in Vietnam uses Schneider Electric SE7000 Series Room Controllers to manage its 800 guest rooms and service apartments. All are connected to the EcoStruxure Building solution that drives efficiency in the 46,000 m 2 of the building. Information is exchanged with the property management system to ensure optimized energy savings.

12 Schneider Electric Boston ONE Campus 800 Federal Street Andover, MA Tel: www. August Schneider Electric. All Rights Reserved. Schneider Electric Life Is On and EcoStruxure are trademarks and the property of Schneider Electric SE, its subsidiaries, and affiliated companies. All other trademarks are the property of their respective owners _GMA-US

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