ACCESSIBILITY REPORT. Index

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1 ACCESSIBILITY REPORT Index Company information Page 02 Departure airport Page 02 Arrival airport Page 02 To and from airport/hotel Page 03 Hall Door Page 03 Common areas and other facilities Page 04 Restaurants Page Bars Page 09 Sports and recreational activities Page Accessible bathrooms in common areas Page 12 Reduced mobility rooms (sup 1115) Page 13 In-room Bathrooms for disabled guests (sup 1115) Page

2 Guests with Special Needs For your enjoyment and convenience, Viva Wyndham Dominicus Beach, Viva Wyndham Dominicus Palace, Viva Wyndham Maya & Viva Wyndham Azteca have dedicated additional time and care to provide an extra mile when it comes to accommodations for guests with special needs. These resorts provide a wide array of services and facilities; starting with wheelchairaccessible rooms and bathrooms and tying the knot with easy access to our beautiful beaches for the amusement of our guests. Ramps are located at each of our main lobbies, restaurants, internet areas, bars, nightclub, theater, gym, spa, sport facilities and shopping areas. Specific features and services for guests with disabilities vary per resort. This document will provide detailed information on Viva Wyndham Azteca Company information Date of filling May 21st -22nd 2013 Person in charge of filling Baratella Stefano Hotel name Viva Wyndham Azteca Address City/Village Playacar Province Playa del Carmen Mexico Departure airport Reserved parking for disabled guests Assistance desk Lifts or other means of assisting an individual with a disability on and off an aircraft Remarks YES at Milano Parking (free) Yes if advised Sala Amica service available YES You can cancel parking payment by presenting your boarding pass, your ID card and your disabled parking permit once you get back from holiday Arrival airport Location and distance from the hotel Assistance desk Lifts or other means of assisting an individual with a disability on and off an aircraft Equipped toilets for disabled passengers Paving and airports floors Other accessible facilities Steps at the exit Ramp Cancun about 70 Km (about 1 hour) far away from the airport YES If advised YES Finger YES Smooth 2 floors (lift) bar, duty free, shops, on one level and with easy access YES YES there is a ramp to overcome possible physical obstacles 2

3 To and from airport/hotel Means of transport Remarks Not equipped bus/taxi for disabled passengers Make sure you reserve a private transfer as soon as you know your date of departure/arrival There is an agency in Cancun which arranges transfers by buses equipped for wheelchairs and disabled facilities (ramp) Hall door Kind of hall door No doors - open entrance Steps Ramp YES 5 steps, about 15 cm high 7 mt long and 1.2 mt wide No handrail, concrete paving it is located on the left of the hall door Inclination of 9% Paving inside the hall door? Smooth paving; Marble Desk is about 110 cm high from the floor Reception desk 3

4 Common areas and other facilities Medical centre: accessible Wheelchairs for the guests YES 1 Wi-Fi facility Currency exchange: accessible Tour operator assistance desks: accessible Shopping gallery: accessible YES Door of 90 cm it is located behind Plaza Mexicali bar Free Wi-FI in the central area of La Placita and in the area of Plaza Mexicali bar (next to the Lobby). Wi fi is available with fee in the remaining areas of the hotel. Internet point is placed next to the Lobby at the bottom of the ramp next to the reception YES Behind the Lobby YES they are located along the gallery next to Plaza Mexicali bar YES on the left side of the reception desk there is a ramp which is 4,10 mt long, 113 cm wide to fill a difference in height of about 47 cm (3 steps) with an inclination of about 11% which leads to the gallery Excursions desk: accessible YES it is located at the Lobby Wellness centre/spa: accessible YES it is located next to the internet point - the sliding door is 90 cm wide there is a door step of about 3 cm Theatre: accessible YES it is located above the Plaza Mexicali bar you can reach it through 2 ramps which are very demanding because of their length (about 20mt long ) with an inclination of 10/11% 4

5 Common areas and other facilities La Placita: Accessible YES different access points lower than the Lobby, it is accessible through different ramps - stone tiles paving There are different wrought-iron tables which are easy to approach (about 68 high) to reach the buffet from one side and Plaza Mexicali bar from the other side. Restaurants El Nopal restaurant Central buffet (breakfast, lunch, dinner) 3 entrances : - From the lobby area there is a door which is 90cm wide and opens outward, it provides access directly to the restaurant through a ramp which is about 5mt long and goes down with an inclination of 10% - Central entrance at La Placita through a step of about 18 cm - Side entrance: floor level (from the gallery which surrounds La Placita). There is an ample double door 5

6 El Nopal restaurant Dining Room, tables and buffet on one single level smooth paving, there are two tables areas on a raised floor which are located at the ends of the room. You can access them through two steps which are not accessible since there is no ramp available. Buffet tables are 92 cm high and feature a single central leg with 4 feet at floor level. They are 68 cm high to allow wheelchairs to manoeuvre easily but are 75 cm high taking into account the table tops. 6

7 Xul-Ha restaurant à la carte restaurant. It is opened in the evening. Reservation is required (Mayan cuisine) You can access this restaurant going through a walkway on one level made of concrete paving which is located before rooms buildings It is developed on one surface wooden paving there is a wide space among tables to allow wheelchairs to manoeuvre. Tables are 70/73 cm high to allow wheelchairs to fit in. Il Palco restaurant à la carte restaurant. It is opened in the evening. Reservation is required (Italian cuisine) Accessible restaurant. The entrance is on one level and it is located in front of the buffet entrance. Tiles paving - tables are 70cm high to allow guests on wheelchairs to fit in easily but 76 cm high taking into account the table tops. 7

8 Bamboo restaurant à la carte restaurant. It is opened in the evening. Reservation is required (Asiatic cuisine) This restaurant is accessible; you can easily access it going through the lobby and it is on one level. There is a double very ample door which opens outward. Inside the restaurant building, there is a step which is 15cm high and a small lateral ramp on the right to access the dining room (on one floor) smooth/marble paving Inside the building, it is located on one level. There is wide space among tables to allow wheelchairs to manoeuvre easily. Tables feature one single leg, they are 70cm high to allow wheelchairs to fit in but are 76cm high taking into account the table tops. 8

9 Bar Plaza Mexicali Plaza Mexicali bar is located next to the Lobby in the first part of the resort along the gallery that surrounds La Placita. Tables are short and it is easy to get closer to them since there is wide space among tables. Tables at La Placita are wrought-iron tables and feature one single central leg to allow wheelchairs to fit in. Tables feature 68cm space to fit legs in between Snack bar The bar counter (it is placed on 3 sides) is about 120cm high with no lower part. The Snack bar is located in the middle of the hotel, and it is on a higher level compared to the swimming pool/beach area. Terrace is on one level. There are different kinds of tables, and the wide space among them allows wheelchairs to manoeuvre. It is easy for wheelchairs users to fit in since they feature a minimum height of 68 cm. A part of the counter is lowered (about 100 cm high) and it is used for buffet meals to enjoy a quick lunch or some snacks during the day and late in the evening (the rest of the counter is 118 cm high) 9

10 Sports and recreational activities Gym: accessible YES the entrance in on one level and you can reach the gym from the gallery which is located next to La Placita the sliding door is more than 90cm wide. Inside the gym you can access toilet areas equipped with handles for guests with disabilities. The narrowest way is 85cm wide. There are no floor showers available. Central swimming pool: you can reach it by running down a curve ramp which is 15 mt long and 1.80mt wide. The ramp covers a difference in height of 2 mt, and features an inclination of 13.5 %; therefore this ramp has to be described as demanding. The swimming pool is accessible by running down a curve ramp which is 15mt long and 1.80 wide. The ramp covers a difference in height of 2 mt, and it features an inclination of 13.5 %, therefore this ramp has to be described as demanding. 10

11 Sports and recreational activities Swimming pool Beach: accessible For disabled guests at the sports point you can find: - Job chairs to facilitate the access to the beach and bathing It is an infinity edge pool and you can access it through a small stone ladder with 9 steps. Depths are different but uniform and are pointed out by different mosaics colours. The area which surrounds the swimming pool is easy to go through and it is totally usable. Paving is made of non-slip tiles. Even if the showers which are located between the swimming pool and the beach are ample and at floor level, it is not easy to access them because of two steps which are 15 cm high. You can reach the beach through a concrete walkway that leads you from the swimming pool area to the wood standing zone equipped with two beach umbrellas which is consecrated to guests with reduced mobility. The sports point is located at the beach, and it is not reachable for guests on wheelchairs. Our personnel are at your disposal by necessity. There are 4 floor showers which are not easy to access for guests on wheelchairs because of two steps. 11

12 Considering that a lot of attention is paid in order to eliminate all physical obstacles, a way will be probably found to create a ramp to facilitate the access to those showers. Bathrooms in common areas Where? They are located between the buffet entrance and the entrance to Il Palco restaurant Door width Cm 80 Door opening The door opens inward Doorstep Toilets size (width * depth) 200 x 130 cm Handle next to the WC YES two wall fixed handles (horizontal handle placed at about 80cm from the floor, on the right of the wc the slanting handle is at 65 cm / 120 cm from the floor) It is possible to get closer to the wc on the left side. Space in front of the wc is about 80 cm WC height (toilet seat included) Cm 40 Bidet shower next to the wc Direct telephone next to the wc Alarm bell Washbasin height Cm 94 lever tap/mixer faucet Soap dispenser 100 cm from the floor Mirror 100 cm from the floor 12

13 Reduced mobility rooms (Superior 1115) Accessible rooms 4 garden-view rooms Kind of room Superior room N. of the room in the example Superior 1115 Floor Ground floor This kind of room is accessible from the reception going through one-level walkways. Paving of some of those walkways is made of stone tiles, others of concrete and is sheltered or not. Another option to reach this kind of room is going through a passage inside the building with paving made of smooth tiles. Room entrance Door width: 80cm Lever door handle Inward opening Key card Doorstep: cm 0,5 The room narrowest hall way is 144 cm wide Marble paving Sliding balcony door of 110cm at floor level Panoramic photo: Bed size 1 queen size bed 13

14 Reduced mobility rooms (Superior 1115) Bed height (mattress included) Cm 54 Night table height Cm 48 Space in front of the bed Cm 1,25 mt Space on both sides of the bed More than 1,5 mt on both sides On-off switch next to the bed Height from the floor cm 60 Distance from the bed cm 30 Wardrobe A wall opened wardrobe with no doors Hallstand height from the floor About cm 130 Direct telephone in the room YES Air conditioning control system height Cm 130 no remote control available On - off switch at the room entrance Cm 110 from the floor Remarks It is possible to add a bed upon request and to have connecting rooms too. There are two peepholes, the one which is placed in the lowest position is at 110 cm from the floor In- room Bathrooms for disabled guests (Superior 1115) Door width Cm 80 Space before and after toilet door, if less Space before the door, cm 144 than cm 150 Kind of door handle Doorknob Door opening Inward opening Doorstep Toilet size (width * depth) 230 x 200 cm (shower excluded) Free space on the right of the WC Cm 15 up to the wall Free space on the left of the WC Free Space in front of the WC Free Handle next to the WC YES A wall fixed handle is placed on the left of the WC (vertical handle, the lower part is at cm 80 from the floor) WC height (toilet seat included) Cm 40 14

15 In- room Bathrooms for disabled guests (Superior 1115) Bidet shower next to the WC Direct telephone next to the WC Alarm bell Shower YES at floor level with a short ramp Shower size (width*depth) Cm 150 x 100 Support handles? YES horizontal wall fixed handle (cm 80 from the floor) Shower seat YES mobile adjustable seat Shower tap Cm 90 from the floor Flexible hose Adjustable - minimum cm 110 Kind of tap? Lever tap/mixer faucet Alarm bell in the shower On - off switch in the toilet room Cm 110 from the floor Washbasin tap Lever tap/mixer faucet (distance cm 52) Height under the washbasin Cm 75 Height above the washbasin Cm 91 Washbasin depth Cm 55 Mirror? YES two mirrors: cm 110 from the floor + full figured mirrors Hairdryer? YES cm 140 from the floor, distance cm 40 For further information please contact: GuestServiceAzteca@vivaresorts.com Prepared by: OLTRELIMITE ONLUS info@oltrelimite.org 15

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