GROUP RESUME «ARR_DATE» - «DEPARTDATE» «ACCOUNT» «CNTCT_NAME» - Onsite Contact «BOOKED_BY» - Sales Manager «SVC_NAME» - Event Manager

Transcription

1 GROUP RESUME «ARR_DATE» - «DEPARTDATE» «ACCOUNT» «CNTCT_NAME» - Onsite Contact «BOOKED_BY» - Sales Manager «SVC_NAME» - Event Manager GROUP LOGO GROUP PROFILE: The profile should contain the following information in a concise format that combines paragraph and bullet for ease in capturing critical information. Organization profile Attendee profile Event Objectives Special Requirements Repeat Group -- year(s) Future Bookings % Male - % Female % Single - % Double DAY/DATE TIME LOCATION ATTEES SUMMIT MEETING DEBRIEF MEETING EVENT ORGANIZER CONTACTS: NAME TITLE COMPANY «CNTCT_NAME» «CNTCT_TITL» «ACCOUNT» AREAS OF RESPONSIBILITY OFFICE PHONE/ EXT. KEY HOTEL CONTACTS: NAME TITLE OFFICE EXT. Jon McFarland Resort General Manager 3815 Sales Manager Event Manager CELL NUMBER Bert Blinn Director of Ballroom Operations Kyle King Ballroom Manager Thomas Murillo Ballroom Manager Sylvia Mitlak Reservations Manager (Direct) Shawn Smith Director of Rooms Operations 3800 Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 1

2 Mike DeCicco Director of Audio Visual 3836 Bianca Eisenecher Group Billing Coordinator 3870 Johnson Mathai Director of Safety & Security 4677 Emergency Number From any House Phone 4911 AUDIO VISUAL MIKE DECICCO AUDIO VISUAL DETAILS: COMPANY CONTACT CONTACT INFO ROOM HIGH SPEED INTERNET ACCESS: LOCATION (DAY/TIME/DATE) (DAY/TIME/DATE) SERVICE REQUESTED FEE BILLING POWER DROPS: LOCATION (DATE/TIME) (DATE/TIME) SERVICE REQUESTED FEE BILLING SPECIAL BANNER HANGING: LOCATION (DATE/TIME) (DATE/TIME) SERVICE REQUESTED BALLROOM OPERATIONS BERT BLINN FEE BILLING SPECIAL ** NO SIGNS OR POSTERS MAY BE PLACED IN THE MAIN LOBBY WITHOUT THE APPROVAL OF THE EVENT SERVICES MANAGER. NO SIGNS, POSTERS, OR PRINTED MATERIAL WILL BE ALLOWED TO BE PINNED, TAPED, OR AFFIXED IN ANY WAY TO DOORS, WALLS OR CEILINGS. <e.g.: quiet service during speaker program> <e.g.: meal service ready 15 minutes prior to start time> Banquet Event Orders: The requirements for all catered events has been approved by <NAME OF CUSTOMER> and communicated to the culinary, stewarding and banquet teams. BEO's were distributed on <date> and final revisions will be reviewed at the internal summit meeting. The Banquet checks should be brought to by for review & signature each day. Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 2

3 COMMUNICATIONS SHAWN SMITH TELEPHONE AND FAX LINES: LOCATION (DAY/TIME/DATE) (DAY/TIME/DATE) SERVICE REQUESTED FEE BILLING FINANCE OPERATIONS BIANCA EISENECHER <e.g.: Special Final Bill breakdown, etc> Scout Commissionable? GROUP CODES: GROUP CODE DESCRIPTION AUTHORIZED MASTER ACCOUNT SIGNATORIES: NAME TITLE COMPANY AUTHORIZED CHARGES (specify categories or GROUP CODE) MASTER ACCOUNT BILLING ADDRESS (GROUP CODE): «ACCOUNT» «ACC_ADDR1» «ACC_ADDR2» «ACC_CITY», «ACC_STATE» «ACC_POSTL» Phone: «ACC_PHONE» Fax: «ACC_FAX» Attn: «CNTCT_NAME» «CNTCT_ » MASTER ACCOUNT BILLING REVIEW: DATE TIME LOCATION CONTACT BILLING CLERK Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 3

4 DEPOSIT SCHEDULE: AMOUNT DUE DATE DUE AMOUNT RECEIVED CHECK OR WIRE TRANSFER # DATE RECEIVED MEETING AND GUEST ROOM BILLING : GROUP CHARGE INDIVIDUAL DESCRIPTION CODE * PAY OWN # Audio Visual Amenities Banquet Food & Beverage Electrical HSIA (Meeting Rooms) Labor for Special Services (Meeting Rooms) Meeting Room Rental Shipping and Receiving Services Telephone (Meeting Rooms) Southwest Conference Planners Other DOCUMENTATION FOR POSTING (ROOMING LIST, BEO, RESUME, WORK ORDER, VOR INVOICE) *Charge instructions indicate the fee assessment e.g.: per hour, per room, per contract etc. FRONT OFFICE SHAWN SMITH <e.g.: pre-key and pre-check-in rooms> <e.g.: customized keys> <e.g.: all guests are arriving by shuttle at X time, expect heavy check-ins, etc.> ARRIVAL DEPARTURE PATTERN (AS OF (DATE): DAY DATE CONTRACTED CURRENT PICK UP TOTAL Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 4

5 Reservations: Reservation Method: Call-In/POG List/RAPID Other Requested Reservation Lists: Alpha No-Show Cancellation Other Report Delivery Location: Rooms Information: Room & Tax to Master: Yes No Incidentals to Master: Yes No Complimentary Units: Yes No Credit Master Pre-Assigned Early Departure: An early departure fee of ($75.00) will apply to any guest who checks out of the hotel before their stated departure date. Guests will have the opportunity to change their departure date at check-in without being assessed the fee. Any changes in the departure date after check-in will result in the ($75.00) Early Departure Fee. Check In/Out: Hotel check in time is 4:00 pm, check out is 11:00 am. Early check-in and late check-out will be granted based on availability. No Shows: The group has contracted a 48 hour cancellation policy. Cancellations after this time will be charged one night(s) room and tax. UPGRADES (ALPHABETICAL ORDER) NAME ARRIVAL / DEPARTURE ACCOMMODATIONS VIP/PRIORITY GUESTS (ALPHABETICAL ORDER) GUEST NAME/TITLE CHECK- IN DATE CHECK- OUT DATE ROOM TYPE AMENITY REQUEST RATE NOTES/ BILLING/ GROUP CODE $ $ BILLING EXCEPTIONS NAME ARRIVAL / DEPARTURE BILLING EXCEPTION Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 5

6 EVENTS / ACTIVITIES <e.g.: on-site activities, golf, tennis, volleyball, childcare, etc. -- Specify arrangements for billing, reservation times, rentals, etc <e.g.: off-site activities/destination Services/Specify Company being utilized ***All transportation information for activities should be included in the transportation section. See Transportation Section for bus details, etc. *** OFF-SITE ACTIVITIES (CHRONOLIGICAL ORDER): DATE LOCATION DESCRIPTION DEPARTURE TIME RETURN TIME NUMBER OF ATTEES MISC/ SPECIAL REQUIREMENTS ***Please see the Transportation Section for any bus/shuttle information*** ON-SITE ACTIVITIES (CHRONOLIGICAL ORDER): DATE LOCATION DESCRIPTION TIME TIME NUMBER OF ATTEES MISC/ SPECIAL REQUIREMENTS EXHIBIT INFORMATION LOCATION DECORATOR CONTACT CONTACT INFORMATION DATE TIME *DECORATOR MOVE-IN EXHIBITOR MOVE-IN SHOW SCHEDULE EXHIBITOR MOVE-OUT DECORATOR MOVE-OUT Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 6

7 CERTIFICATE OF INSURANCE RECEIVED? YES NO *FIRE MARSHALL WALKTHROUGH REQUIRED WHEN OUTSIDE EXPOSITION COMPANY HANDLES EXHIBITS. GUEST SERVICES/ BELL DESK DEREK LIN <e.g.: Porterage, Room Drops, Newspaper Deliveries, etc. > <e.g.: Handled by Group: Charged to $ inbound and $ outbound> <e.g.: Group Distribution Information Rates/Date/Time> <e.g.: Luggage Pull/Storage Information Date/Time/Storage Location> HOUSEKEEPING GREGORY RICE <e.g.: special arrangements for Priority Guestroom cleaning> <e.g.: hospitality suite information> <e.g.: general area of importance for maintaining specific public space, public restrooms or exhibit area guest facilities e.g. restrooms> <e.g.: turndown service> <e.g.: furniture removal> RESTAURANT OPERATIONS ROBERT WADE <e.g.: weather backup schedule for outdoor events> <e.g.: attendees expectations and tendencies: gather in bars after closing banquet, imported beer drinkers, etc> HOLE IN THE WALL: RICO S AMERICAN GRILL: OFFICIAL GROUP FOOD & BEVERAGE EVENTS: DAY/DATE BREAKFAST LUNCH RECEPTION/ DINNER Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 7

8 SAFETY AND SECURITY JOHNSON MATHAI ROOM KEY REQUIREMENTS: ROOM DATE/TIME DATE/TIME # KEYS RE-KEY OR EXISTING LOCK BILLING SHIPPING & RECEIVING BRAD WILLS INTERNAL PACKAGE MOVEMENT: FROM TO (LOCATION (LOCATION IN IN HOTEL) HOTEL) # OF ITEMS CONTACT NAME IN PLACE BY TRANSPORTATION INFORMATION <e.g.: heavy use of complimentary airport shuttle> <e.g.: special bus/shuttle transportation for off-site activities, etc> ***Do not include information about parking/valet. Parking has its own section above*** TRANSPORTATION DETAILS: TRANSPORTATION PROVIDER/CONTACT INFO ROUTE ENTRANCE DATE TIMES GROUP SCHEDULE OF HOTEL EVENTS: {+EVENT01.DOC «BIZ_ID» } CONFERENCE CONCLUDES Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 8

9 SIGNATURE/ APPROVAL I have reviewed the above resume pages and made changes as appropriate. The terms and conditions of the group sales contract are still fully enforceable and this document provides final instruction for the Pointe Hilton Squaw Peak Resort to provide services requested. Name/Title Date RESORT OUTLET INFORMATION Rico s American Grill Unique flavors of the Southwest. Enjoy breakfast, lunch and dinner or visit the lounge and patio for one of their classic cocktails. Happy Hour daily 3pm to 7pm Daily Breakfast 7 am to 11 am ~ Lunch 11 am to 5 pm ~ Dinner 5pm to 10 pm Hours may vary depending on season. Please touch extension 1050 for Rico s American Grill Hole-in-the-Wall River Ranch Four acres of cascading waterfalls, secluded waterways, three swimming pools, a lazy river for tubing, 18-hole putting course and a 130-foot waterslide all back dropped by dramatic mountain scenery. The River Ranch is home of the 3,000-square-foot Rodeo Drive retail centre, including Cactus Rock Creamery (an old-fashioned ice cream parlor); an adventure centre for Coyote Camp (children s program); Slim Picken s grille and poolside activities programs. Daily 8 am to 7 pm Hours may vary depending on season. Please touch extension 4571 for The River Ranch Hole-in-the-Wall Restaurant Located in an old ranch house built by hand in the early 1940s; offering some of the best Western-style dining in the Valley of the Sun. Daily Breakfast 7 am to 11 am ~ Lunch 11 am to 5 pm ~ Dinner 5pm to 10 pm Hours vary depending on season. Please touch extension 4600 for Hole in the Wall Slim Picken s Cafe Our Poolside grille and bar is open 11 am to 5 pm, daily. Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 9

10 Hours may vary depending on season. Please touch extension 4574 for Slim Pickens s Café Coyote Camp Action-filled days of activities for children ages 4 to 12. Hours: Daily, 9 am to 3 pm (with lunch included in fee). Evening Program: Friday and Saturday only 6pm to 9 pm Hours may vary depending on season. Please touch extension 4567 for Coyote Camp pricing information. Tocasierra Spa, Salon & Fitness Center With over 10,000 square feet of spa and salon treatments, state-of-the-art fitness equipment, private lap pool and whirlpool as well as aerobics and Pilate s classes, Tocasierra truly provides an ultimate spa experience. Fitness Hours Monday through Friday 5 am to 9 pm Saturday and Sunday 6am to 8 pm Extension 4544 Spa and Salon Hours Monday through Saturday 9am to 8 pm Sunday 9 am to 6 pm Extension 4544 La Cabana Poolside snack bar and lounge.; Hours may vary depending on season North Cabana please touch extension 4565 South Cabana please touch extension 4566 Guest Suite Dining Breakfast 7 am to 11 am, daily Closed for Lunch Dinner 5:30 pm to 10 pm, daily Please touch extension 4680 for Guest Suite Dining Gift Shoppe Starbucks Coffee, breakfast items, Southwest gifts, authentic Native American Jewelry, souvenirs, sundries and other gift items; 6 am to 9 pm, daily. Hours may vary depending on season Please touch extension 4516 for South Pointe Gift Shoppe Rodeo Drive Marketplace and Cactus Rock Creamery A unique shopping experience located beside the scenic waters of the Hole-in-the-Wall River Ranch. This retail store offers stylish clothing, gift items, and sundries grab and go food items, Dryers ice cream and Starbucks blended drinks. Open 8 am to 8 pm, daily. Hours may vary depending on season. Please touch extension 4596 for Rodeo Drive Gift Shop and 1066 for Cactus Rock Creamery Business Centre Services 24-hour Self Service Business Centre in Main Lobby Computer workstations Internet access Personal assistance available upon request Our Guest Service Hotline ext is available on a 24-hour basis to assist guests with all meeting needs. Page 10