Table of Contents. Requests by the Public 1. Response Rate Compliance 3. Appeals 17. Privacy Complaints 34. Provincial Ministries and Agencies

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2 Table of Contents by the Public 1 Response Rate Compliance 3 Provincial Ministries and Agencies 3 Ontario Universities and Colleges 5 Top 30 Municipal Institutions 7 School Boards 8 Health Units 9 Police Services 9 Municipalities 10 Appeals 17 Summary of Appeals 17 General Records 17 Personal Information 27 Privacy Complaints 34

3 by the Public There were 38,903 freedom of information (FOI) requests filed across Ontario in 2010, breaking the previous record of 38,584, which was set in FOI Received in 2010, by Jurisdiction and Records Type Personal Information General Records Total Municipal 11,515 12,227 23,742 Provincial 4,319 10,842 15,161 Total 15,834 23,069 38,903 FOI Completed in 2010, by Jurisdiction and Records Type Personal Information General Records Total Municipal 11,145 12,087 23,232 Provincial 4,316 10,528 14,844 Total 15,461 22,615 38,076 Total FOI Completed by Source and Jurisdiction Municipal Provincial Total Individual/Public 16,283 3,703 19,986 Business 5,561 9,688 15,249 Government (All Levels) Association/Group Other Media Academic/Researcher Unknown Total 23,231 14,845 38,076 Outcome of by Jurisdiction* Provincial Municipal Total All information disclosed 7,186 3,713 10,899 Disclosed in part 12,154 4,939 17,093 Nothing disclosed 3,154 4,747 7,901 Request withdrawn or abandoned 899 1,467 2,366 Total 23,393 14,866 38,259 * Totals do not balance back to total requests completed because the counts in this table also include requests where no decision was issued due to the request being outside the institution s jurisdiction. A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 1

4 by the Public Average Cost of Provincial Personal Information $11.55 $10.54 $11.26 $ 9.47 $12.88 General Records $51.11 $50.54 $42.74 $39.66 $39.98 Average Cost of Municipal Personal Information $ 8.64 $ 9.67 $ 8.82 $ 8.11 $8.01 General Records $21.04 $23.49 $23.54 $26.55 $ INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

5 Response Rate Compliance Provincial Overall Provincial Compliance 30-day: 84.7% Extended: 90.1% Over 90 days: 3.2% Top 10 Provincial Institutions Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % Ministry of the Environment 5,531 5,364 4, Ministry of Community Safety & Correctional Services 4,271 4,231 3, Ministry of Community & Social Services Ministry of Labour Ministry of the Attorney General Archives of Ontario LCBO Ministry of Transportation Landlord and Tenant Board MOHLTC Provincial Ministries and Agencies Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % Ministry of the Environment 5,531 5,364 4, Ministry of Community Safety & Correctional Services 4,271 4,231 3, Ministry of Community & Social Services Ministry of Labour Ministry of the Attorney General Archives of Ontario LCBO Ministry of Transportation Landlord and Tenant Board MOHLTC Ontario Lottery and Gaming Corporation Ministry of Natural Resources A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 3

6 Response Rate Compliance Provincial Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % Human Rights Tribunal of Ontario Ministry of Finance Ministry of Small Business and Consumer Services Ministry of Training, Colleges and Universities Municipal Affairs and Housing Cabinet Office Ministry of Revenue Ministry of Energy and Infrastructure Ministry of Children & Youth Services Ministry of Government Services Workplace Safety and Insurance Board Ministry of Education Ministry of Tourism Ontario Power Generation Inc Ministry of Northern Development and Mines Ontario Power Authority Ministry of Health Promotion and Sport Ministry of Aboriginal Affairs Ministry of Economic Development and Trade Hydro One Inc Ontario Infrastructure Projects Corporation Metrolinx Ontario Realty Corporation The Niagara Parks Commission Ministry of Citizenship and Immigration Legal Aid Ontario Erie St. Clair LHIN Champlain Local Health Integration Network Agricorp Waterloo Wellington Local Health Integration Network Ministry of Research and Innovation Central West Local Health Integration Network Ontario Energy Board Ontario Labour Relations Board Mississauga Halton Local Health Integrated Network Education Quality and Accountability Office Cancer Care Ontario INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

7 Response Rate Compliance Provincial Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % Niagara Encarpment Commission North East Local Health Integration Network Ontario Clean Water Agency North Simcoe Muskoka Local Health Integration Network Office of Francophone Affairs Northern Ontario School of Medicine Human Rights Legal Support Centre Ministry of Intergovernmental Affairs ehealth Ontario Sudbury & District Health Unit Total 14,884 14,556 12, * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Ontario Universities and Colleges Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % University of Ottawa University of Toronto Carleton University York University University of Western Ontario Ryerson University University of Guelph Brock University Queen s University La Cité collégiale McMaster University The Fanshawe College of Applied Arts & Technology Trent University Wilfrid Laurier University Northern College Laurentian University University of Windsor A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 5

8 Response Rate Compliance Provincial Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % University of Waterloo Algonquin College OCAD University Lakehead University Mohawk College The Lambton College of Applied Arts & Technology Confederation College St. Lawrence College of Applied Arts & Technology Nipissing University Loyalist College of Applied Arts & Technology Sir Sandford Fleming College Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 6 INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

9 Response Rate Compliance Municipal Overall Municipal Compliance 30-day: 85.4% Extended: 88.4% Over 90 days: 2.1% Top 30 Municipal Institutions Within 30 Days Extended Compliance Over 90 Days Received Completed No. % % No. % Toronto Police Service , City of Toronto , Peel Regional Police Niagara Regional Police Service Durham Regional Police Service Halton Regional Police Service City of Brampton Town of Oakville City of Mississauga City of Kitchener City of Ottawa Ottawa Police Service York Regional Police Barrie Police Service Sarnia Police Service Town of Richmond Hill Waterloo Regional Police Service Brantford Police Service Guelph Police Service City of Greater Sudbury Town of Aurora City of Burlington City of Cambridge Region of Peel Thunder Bay Police Service Peterborough Lakefield Community Police Service City of Hamilton A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 7

10 Response Rate Compliance Municipal Within 30 Days Extended Compliance Over 90 Days Received Completed No. % % No. % City of Vaughan York Region St. Thomas Police Service School Boards Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % District School Board of Niagara Algonquin and Lakeshore Catholic District School Board Dufferin-Peel Catholic District School Board Thames Valley District School Board Ottawa-Carleton District School Board Simcoe County District School Board Conseil des ecoles publiques de l Est de l Ontario Conseil Scolaire de district du Centre-Sud-Ouest Hamilton-Wentworth Catholic District School Board Renfrew County District School Board Peel District School Board Rainy River District School Board Waterloo Region District School Board Near North District School Board Upper Grand District School Board Upper Canada District School Board Hastings and Prince Edward District School Board Trillium Lakelands District School Board Halton District School Board Conseil des ecoles catholiques du Centre-Est Windsor-Essex Catholic District School Board The Durham District School Board Peterborough Victoria Northumberland & Clarington Catholic District School Board Huron-Superior Catholic District School Board Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 8 INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

11 Response Rate Compliance Municipal Health Units Within 30 Days Extended Compliance * Over 90 Days Received Completed No. % % No. % Brant County Health Unit North Bay Parry Sound District Health Unit Haliburton, Kawartha, Pine Ridge District Health Unit Sudbury & District Health Unit Wellington Dufferin Guelph Public Health Grey Bruce Health Unit Peterborough County-City Health Unit Kingston, Frontenac, Lennox & Addington Public Health Eastern Ontario Health Unit Perth District Health Unit Total * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Police Services Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % Toronto Police Service 4,430 4,324 3, Peel Regional Police 1,643 1,640 1, Niagara Regional Police Service 1,381 1, Durham Regional Police Service 1,216 1, Halton Regional Police Service 1,107 1, Ottawa Police Service York Regional Police Barrie Police Service Sarnia Police Service Waterloo Regional Police Service Brantford Police Service Guelph Police Service A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 9

12 Response Rate Compliance Municipal Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % Thunder Bay Police Service Peterborough Lakefield Community Police Service St. Thomas Police Service Sault Ste. Marie Police Service Woodstock Police Service City of Kawartha Lakes Police Service Strathford Police Service Greater Sudbury Police Service Port Hope Police Service LaSalle Police Service Amherstburg Police Service Perth Police Service Smith Falls Police Service West Grey Police Service Shelburne Police Service Saugeen Shores Police Service Hanover Police Service Wingham Police Service North Bay Police Service Total 13,601 13,177 10, * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Municipalities Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % City of Toronto 2,149 2,065 1, City of Brampton Town of Oakville City of Mississauga City of Kitchener City of Ottawa Town of Richmond Hill City of Greater Sudbury Town of Aurora City of Burlington INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

13 Response Rate Compliance Municipal Municipalities (continued) Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % City of Cambridge Region of Peel City of Hamilton City of Vaughan York Region City of Thunder Bay City of Oshawa Corporation City of London The Regional Municipality of Niagara City of Windsor Town of Halton Hills City of Peterborough City of St. Catharines The Corporation of The City of Niagara Falls Town of Georgina Town of Markham City of Kawartha Lakes City of Brantford City of Sault Ste. Marie City of Barrie The City of Guelph, ON City of Waterloo Town of Innisfil City of North Bay Town of Gravenhurst Regional Municipality of Durham Town of Newmarket Town of Caledon The Regional Municipality of Halton Township of Dorion City of Kingston Municipality of Clarington Municipal Property Assessment Corporation Municipality of Chatham-Kent Town of New Tecumseth A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 11

14 Response Rate Compliance Municipal Municipalities (continued) Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % The Corporation of Haldimand County Corporation of the Township of Georgian Bay Corporation of the Town of Ajax Town of Whitby Corporation of the Municipality of French River Corporation of the County Grey Township of Scugog The Corporation of the City of Cornwall Town of Collingwood Township of Springwater County of Simcoe The Corporation of the City of Brockville Town of Bradford West Gwillimbury Township of Minden Hills City of Pickering City of Stratford Corporation of the County of Brant Town of Lincoln Town of Fort Erie Town of Penetanguishene City of Belleville The District Municipality of Muskoka The Corporation of the County of Wellington Town of LaSalle Township of King Township of Ramara Corporation of the Town of Hawkesbury Corporation of the County of Lambton Town of Niagara-on-the-Lake Municipality of Whitestone Town of Amherstburg Township of Adjala-Tosorontio INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

15 Response Rate Compliance Municipal Municipalities (continued) Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % County of Oxford Corporation of the Municipality of Meaford Municipality of North Perth Township of South Stormont Corporation of the City of Welland County of Bruce Corporation of the County of Essex Town of Huntsville City of Port Colborne Township of Woolwich The Corporation of the Township of Bonfield County of Hastings Corporation of the County of Prince Edward Township of Tay City of Sarnia The Corporation of the Township of Seguin Town of Pelham The Corporation of the Town of Kingsville Town of East Gwillimbury Corporation Township of Hamilton The Corporation of the Township of Lanark Highlands Township of South Dundas Corporation of the Town of Essex The Corporation of the Township of Clearview Township of Oro-Medonte Corporation of the City of Dryden Township of Cavan Monaghan The Corporation of the Town of Bracebridge Town of Carleton Place A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 13

16 Response Rate Compliance Municipal Municipalities (continued) Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % Corporation of the City of Orillia Municipality of Powassan County of Huron Wellington County Museum & Archives Municipality of Hastings Highlands Town of Cobourg Town of the Blue Mountains City of Thorold The Corporation of the Town of Minto United Counties of Leeds & Grenville Municipality of Grey Highlands Corporation of the Municipality of Greenstone The Corporation of the Town of Midland Township of Alfred & Plantagenet Town of Smiths Falls Township of North Kawartha Municipality of Lambton Shores Town of Orangeville City of Owen Sound City of St. Thomas The Corporation of the County of Peterborough Townhip of Red Rock Township of Wilmot Municipality of Centre Hastings Township of Huron-Kinloss The Corporation of the City of Kenora Town of Mississippi Mills Township of Southwold The Corporation of Loyalist Township Township of Havelock-Belmont-Methuen Township of Lake of the Woods Town of Greater Napanee Municipality of Middlesex Centre INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

17 Response Rate Compliance Municipal Municipalities (continued) Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % Town of Lakeshore Town of Whitchurch-Stouffville County of Middlesex County of Frontenac Township of Elizabethtown-Kitley Town of Arnprior Township of Essa The Corporation of the Township of Guelph/Eramosa Municipality of Wawa Municipality of North Grenville Corporation of the Township of Brock Town of Hearst Township of Perth East Township of Brooke-Alvinston Township of Muskoka Lakes Town of Saugeen Shores Township of Greater Madawaska Municipality of Sioux Lookout Township of Severn Township of Gillies Township of East Zorra-Tavistock Town of Kapuskasing Township of McNab/Braeside Township of Edwardsburg/Cardinal The Corporation of the Town of Grimsby Township of Black River-Matheson Township of Carling Township of Georgian Bluffs The Corporation of the Municipality of Brockton Town of South Bruce Peninsula Township of McKellar Township of Southgate Township of Central Frontenac A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 15

18 Response Rate Compliance Municipal Municipalities (continued) Received Completed Within 30 Days Extended Compliance * Over 90 Days No. % % No. % Township of Stirling-Rawdon Township of North Dundas Township of Alnwick/Haldimand Town of Atikokan Township of Billings Corporation of the Township of Howick The Municipality of Huron Shores Municipality of South Huron Separated Town of St. Marys Town of Tecumseh Municipality of Trent Hills Township of Centre Wellington Township of North Dumfries Township of West Lincoln Municipality of West Elgin Corporation of the Municipality of Tweed Corporation of the Township of Ear Falls The Corporation of the Township of Nairn and Hyman The Corporation of the Municipality of Red Lake Municipality of St. Charles The Corporation of the Municipality of Kincardine City of Temiskaming Shores County of Elgin Town of Deep River Municipality of Bayham Town of Marathon Town of Melancthon United Counties of Prescott & Russell Total 9,648 9,573 8, * Including Notice of Extension, section 20(1) and Notice to Affected Persons, section 21(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. 16 INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

19 Appeals Summary of Appeals: 2010 vs General Records Appeals 2010 Personal Information Appeals 2010 Total Appeals Provincial Municipal Total Provincial Municipal Total Provincial Municipal Total Opened Closed General Records Appeals 2009 Personal Information Appeals 2009 Total Appeals Provincial Municipal Total Provincial Municipal Total Provincial Municipal Total Opened Closed General Records Issues in General Records Appeals Opened Provincial % Municipal % Total % Exemptions Only Third Party Reasonable Search Deemed Refusal Other Exemptions with Other Issues Interim Decision Act Does Not Apply Time Extension Fee and Fee Waiver Failure to Disclose Custody or Control Fee Transfer Total A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 17

20 FOI Appeals General Records Types of Appellants in General Records Appeals Opened Provincial % Municipal % Total % Individual Business Media Politician Association/Group Government Union Total Number of General Records Appeals Closed other than by Order, listed by Outcome Provincial % Municipal % Total % Mediated in Full Withdrawn Screened Out Abandoned Dismissed Without Inquiry/Review/Order Court Order* Total *PA08-92 closed by Court Order Number of General Records Appeals Closed by Order, listed by Order Outcome Provincial % Municipal % Total % Head s Decision Partially Upheld Head s Decision Upheld Head s Decision Not Upheld Other Reconsideration - Decision Not Varied Total INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

21 FOI Appeals General Records Outcome of General Records Appeals, by Stage Closed Intake % Mediation % Adjudication % Total % Mediated in Full Order Issued Withdrawn Screened Out Abandoned Dismissed Without Inquiry/Review/Order Court Order Total Appeals of Provincial Ministry Decisions Regarding FOI General Records Ministry No. % Ministry of Health and Long-Term Care Ministry of Community Safety and Correctional Services Ministry of the Environment Ministry of the Attorney General Ministry of Government Services Ministry of Natural Resources Ministry of Transportation Ministry of Finance Ministry of Training, Colleges and Universities Ministry of Children and Youth Services Ministry of Education Ministry of Energy Ministry of Labour Ministry of Consumer Services Ministry of Agriculture, Food and Rural Affairs Ministry of Community and Social Services Ministry of Revenue Ministry of Aboriginal Affairs Ministry of Culture Ministry of Economic Development and Trade Ministry of Tourism Total A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 19

22 FOI Appeals General Records Appeals of Provincial Agencies Decisions Regarding FOI General Records Agency No. % Ontario Power Authority Ontario Lottery and Gaming Corporation University of Ottawa Archives of Ontario York University Alcohol and Gaming Commission Financial Services Commission of Ontario Infrastructure Ontario Metrolinx Carleton University Liquor Control Board of Ontario Ontario Power Generation University of Toronto Cabinet Office Centennial College of Applied Arts and Technology ehealth Ontario Hamilton Niagara Haldimand Brant LHIN Landlord and Tenant Board Office of the Public Guardian and Trustee OMERS Administration Corporation Ontario Realty Corporation University of Western Ontario Brock University Fanshawe College of Applied Arts and Technology Higher Education Quality Council of Ontario Hydro One Lambton College of Applied Arts and Technology Legal Aid Ontario Mississauga Halton Local Health Integration Network Ontario Human Rights Commission Royal Ontario Museum South West Local Health Integration Network University of Windsor Waterloo Wellington LHIN Workplace Safety and Insurance Board Total INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

23 FOI Appeals General Records Appeals of Municipal Police Services Decisions Regarding FOI General Records Police Service No. % Toronto Police Services Board Halton Regional Police Services Board Peel Regional Police Services Board Ottawa Police Services Board Hamilton Police Services Board London Police Services Board The Greater Sudbury Police Services Board Brantford Police Services Board Orangeville Police Services Board York Regional Police Services Board Chatham-Kent Police Services Board Kingston Police Services Board Niagara Regional Police Services Board Pembroke Police Services Board Peterborough Lakefield Community Police Services Board Shelburne Police Services Board Windsor Police Services Board Total Appeals of School Boards Decisions Regarding FOI General Records School Board No. % Algonquin and Lakeshore Catholic District School Board Durham Catholic District School Board Durham District School Board Greater Essex County District School Board Hamilton-Wentworth District School Board Ottawa-Carleton District School Board Peel District School Board Thames Valley District School Board Toronto Catholic District School Board York Catholic District School Board York Region District School Board Total A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 21

24 FOI Appeals General Records Appeals of Municipal Decisions Regarding FOI General Records Municipality No. % City of Toronto City of Ottawa City of Greater Sudbury City of Vaughan City of Hamilton City of Mississauga City of Guelph City of Kawartha Lakes City of Windsor Municipality of Centre Hastings Municipality of Chatham-Kent Regional Municipality of Niagara Regional Municipality of York Town of Gravenhurst Town of Oakville Town of Penetanguishene City of Brampton City of Cambridge City of Kingston City of Brantfod Municipality of Clarington Municipality of Meaford Municipality of North Grenville Town of Markham Town of Aurora Town of Collingwood Town of Fort Erie Township of Athens Township of Hamilton Township of Madawaska Valley Township of Perth East Township of Russell INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

25 FOI Appeals General Records Appeals of Municipal Decisions Regarding FOI General Records (continued) Municipality No. % Township of Uxbridge City of Belleville City of Brockville City of North Bay City of Pickering City of Sault Ste. Marie City of St. Catharines City of Pembroke Town of Prescott Township of Otonabee-South Monaghan County of Bruce County of Wellington Municipality of North Perth Municipality of Port Hope Municipality of Sioux Lookout Municipality of Trent Hills Regional Municipality of Peel Regional Municipality of Waterloo City of Temiskaming Shores City of Barrie Township of Prince Township of Asphodel-Norwood Township of Greater Madawaska Town of Amherstburg Town of Caledon Town of Carleton Place Town of Cochrane Town of Deep River Town of East Gwillimbury Town of Halton Hills Town of LaSalle Town of Midland A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 23

26 FOI Appeals General Records Appeals of Municipal Decisions Regarding FOI General Records (continued) Municipality No. % Town of Richmond Hill Township of Champlain Township of East Ferris Township of Minden Hills Township of Oro-Medonte Township of South Dundas Township of South Stormont Township of Springwater United Counties of Prescott and Russell Total Appeals of Decisions of Other Types of Municipal Institutions Regarding General Records Institution No. % Algoma Public Health Municipal Property Assessment Corporation Timiskaming Health Unit Hastings & Prince Edward Counties Health Unit City Housing, Hamilton Exhibition Place Fort Erie Economic Development Corporation Local Services Board of Britt-Byng Inlet London Hydro NGPR Transport Board Ottawa Community Housing Ottawa Public Library Renfrew County Joint Transportation Consortium Toronto and Region Conservation Authority Toronto Community Housing Corporation Toronto Parking Authority Wellington-Dufferin-Guelph Public Health Department Windsor Utilities Commission Total INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

27 FOI Appeals General Records Deemed Refusal Appeals Filed Against Provincial Organizations Regarding FOI for General Records Organization No. % Ministry of Health and Long-Term Care Ministry of Community Safety and Correctional Services Metrolinx Ministry of Children and Youth Services Infrastructure Ontario Landlord and Tenant Board Ministry of Consumer Services Ministry of Energy Ministry of Finance Ministry of Environment Ontario Power Authority University of Ottawa Total Deemed Refusal Appeals Filed Against Municipal Organizations Regarding FOI Request for General Records Organization No. % City of Greater Sudbury Toronto Police Services Board Algoma Public Health City of Toronto London Police Services Board Municipality of Centre Hastings Brantfort Police Services Board City of Hamilton City of Kawartha Lakes City of Mississauga Hastings & Prince Edward Counties Health Unit Local Services Board of Britt-Byng Inlet Municipal Property Assessment Corporation Municipality of Chatham-Kent Municipality of North Grenville A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 25

28 FOI Appeals General Records Deemed Refusal Appeals Filed Against Municipal Organizations Regarding FOI Request for General Records (continued) Organization No. % The Corporation of the Town of Markham Timiskaming Health Unit Town of Collingwood Township of Athens United Counties of Prescott and Russell Total General Records Appeals Opened, listed by Representative Type Appellants Representing Themselves No. % Individual Business Media Politician Association/Group Government Total Agent Lawyer Total Mandatory Fees Collected by IPC for General Records Appeals Closed in 2010 Fees Number of Appeals Total $ $10, Total 430 $10, INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

29 FOI Appeals Personal Information Issues in Personal Information Appeals Opened Provincial % Municipal % Total % Exemptions Only Reasonable Search Act Does Not Apply Exemptions with Other Issues Other Deemed Refusal Correction Fee Time Extension Interim Decision Third Party Total Types of Appellants in Personal Information Appeals Opened Provincial % Municipal % Total % Individual Business Academic/Researcher Media Total Number of Personal Information Appeals Closed other than by Order, by Outcome Provincial % Municipal % Total % Mediation in Full Withdrawn Screened Out Abandoned Dismissed Without Inquiry/Review Total A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 27

30 FOI Appeals Personal Information Number of Personal Information Appeals Closed by Order, by Order Outcome Provincial Orders % Municipal Orders % Total Orders % Head s decision not upheld Head s decision partially upheld Head s decision upheld Other Total Appeals of Provincial Ministry Decisions Regarding FOI for Personal Information Records Ministry No. % Ministry of Community Safety and Correctional Services Ministry of the Attorney General Ministry of Community and Social Services Ministry of Transportation Ministry of Children and Youth Services Ministry of Education Ministry of Finance Ministry of Revenue Ministry of Natural Resources Ministry of Health and Long-Term Care Total Appeals of Provincial Agency Decisions Regarding FOI for Personal Information Records Agency No. % University of Ottawa Archives of Ontario Legal Aid Ontario University of Western Ontario Workplace Safety and Insurance Board INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

31 FOI Appeals Personal Information Appeals of Provincial Agency Decisions regarding FOI for Personal Information Record (continued) Agency No. % Alcohol and Gaming Commission of Ontario Carleton University Financial Services Commission of Ontario Health Professions Appeal and Review Board Human Rights Legal Support Centre London & Middlesex Housing Authority Ontario Human Rights Commission Queen s University University of Toronto York University Total Appeals of Decisions by Police Services Regarding FOI for Personal Information Records Police Service No. % Toronto Police Services Board Peel Regional Police Services Board Halton Regional Police Services Board Ottawa Police Services Board Niagara Regional Police Services Board York Regional Police Services Board Hamilton Police Services Board Durham Regional Police Services Board Brantford Police Services Board London Police Services Board Waterloo Regional Police Services Board Barrie Police Services Board Chatham-Kent Police Services Board City of Kawartha Lakes Police Services Hanover Police Services Board Kingston Police Services Board LaSalle Police Services Board A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 29

32 FOI Appeals Personal Information Appeals of Decisions by Police Services regarding FOI for Personal Information Records (continued) Police Service No. % North Bay Police Services Board Thunder Bay Police Services Board Windsor Police Services Board Orangeville Police Services Board Sault Ste. Marie Police Services Board South Simcoe Police Services Board The Greater Sudbury Police Services Board Total Appeals of Municipal Decisions Regarding FOI for Personal Information Records Municipality No. % City of Toronto City of Greater Sudbury Town of Gravenhurst Regional Municipality of Waterloo City of Brampton City of Brockville City of Burlington City of Kingston City of Mississauga City of Ottawa City of Sault Ste. Marie City of Vaughan City of Windsor County of Essex Township of Lanark Highlands County of Bruce Haldimand County Regional Municipality of Halton Regional Municipality of Peel INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

33 FOI Appeals Personal Information Municipality No. % Regional Municipality of York Town of Carleton Place Township of Elizabethtown-Kitley United Counties of Leeds and Grenville Total Appeals of School Board Decisions Regarding FOI for Personal Information Records School Board No. % Ottawa-Carleton District School Board Simcoe County District School Board Thames Valley District School Board Algonquin and Lakeshore Catholic District School Board Greater Essex County District School Board Ottawa-Carleton District School Board Toronto District School Board York Region District School Board Total Appeals of Decisions by Other Types of Municipal Organizations Regarding FOI for Personal Information Organization No. % Toronto Community Housing Corporation Sudbury & District Health Unit Legal Aid Ontario Waterloo Public Library Windsor Essex Community Housing Corporation Toronto Hydro Corporation Kingston & Frontenac Housing Corporation London & Middlesex Housing Authority Total A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 31

34 FOI Appeals Personal Information Deemed Refusal Appals filed against Provincial Organizations Regarding FOI for Personal Information Records Organization No. % Ministry of Community and Social Services Ministry of Community Safety and Correctional Services Ministry of the Attorney General Ontario Human Rights Commission Health Professions Appeal and Review Board Total Deemed Refusal Appals filed against Municipal Organizations Regarding FOI for Personal Information Records Organization No. % Toronto Police Services Board Brantford Police Services Board City of Brockville City of Toronto Greater Essex County District School Board Halton Regional Police Services Board Halton Regional Police Services Board Kingston Police Services Board North Bay Police Services Board Ottawa Police Services Board Peel Regional Police Services Board Simcoe County District School Board Toronto Community Housing Corporation Town of Gravenhurst Total INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

35 FOI Appeals Personal Information Personal Information Appeals Opened, listed by Representative Type Type No. % Individual Business Academic/Researcher Media Total Lawyer Agent Total Fees Collected Personal Information Appeals Closed in 2010 Fees Number of Appeals Total $ $3, Total 366 $3, A MORE DETAILED LOOK AT COMPLIANCE RATES AND OTHER 2009 ACCESS AND PRIVACY STATISTICS 33

36 Privacy Complaints Summary of Privacy Complaints Privacy Complaints 2010 Privacy Complaints Nonjurisdictional Non- Provincial Municipal Total Provincial Municipal jurisdictional Total Opened Closed Number of Privacy Complaints Closed Year Provincial Municipal Non-jurisdictional Total Privacy Complaints Closed, by Type of Resolution Provincial % Municipal % Total % Resolved Withdrawn Screened Out Report Abandoned Total INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

37 Privacy Complaints Source of Complaints Provincial % Municipal % Total % Individual IPC Commissioner Initiated Self-reported Breaches Total Privacy Complaints, by Type of Resolution and Stage Closed Intake % Investigation % Total % Resolved Screened Out Withdrawn Report Abandoned Total Issues* In Privacy Complaints Provincial % Municipal % Total % Disclosure Security Collection General Privacy Issue Retention Use Consent Notice of Collection Personal Information Accuracy Access Disposal Manner of Collection Section 53(3) Labour Relations or Employment-related Total * The number of issues does not equal the number of complaints closed, as some complaints may involve more than one issue. Abandoned, withdrawn and screened out complaint files are not included.

38 Privacy Complaints Outcome of Issues* in Privacy Complaints Provincial % Municipal % Total % Resolved - Finding Not Necessary Act Does Not Apply Complied in Full Not Complied Complied in Part Total * The number of issues does not equal the number of complaints closed, as some complaints may involve more than one issue. Abandoned, withdrawn and screened out complaint files are not included. * Note: Percentage figures in this report are rounded off, so percentage columns may not add up to 100.0%. 36 INFORMATION & PRIVACY COMMISSIONER, ONTARIO, CANADA: 2010 ANNUAL REPORT

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