Waterfoot Park, Ullswater, Penrith Welcome to Waterfoot Park Accessibility Statement

Transcription

1 Waterfoot Park, Ullswater, Penrith Welcome to Waterfoot Park Accessibility Statement This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors. Maudlands, Maud Street, Kendal, LA9 4QD

2 Access Statement for Waterfoot Park Introduction and Welcome Waterfoot Park is set within the grounds of a Georgian mansion overlooking Ullswater. Excellent facilities and an idyllic location for touring, self-catering and wigwam holidays or privately owned Holiday Homes. A Visit England five star and David Bellamy Gold award winning Park conveniently located on the route of the Ullswater Way footpath, just ten minutes walking distance to the quaint village of Pooley Bridge and the Ullswater Steamer Pier. The Park enjoys a quiet, family orientated atmosphere amidst ancient woodland with spectacular views overlooking Ullswater. Keep an eye out for our resident red squirrels on your visit too! Excellent facilities on site include the Mansion Bar with free Wi-Fi, electric car Twizy hire, shop and information point. Touring, self-catering Wigwam and newly refurbished Holiday Cottage lets, close to local amenities and activities. There are also a select number of holiday homes and pitches for those that want to stay a little longer. Main season 1st March - mid November. We have accessible /family shower room with toilet in the main facility building and also housed within the Mansion House is an accessible

3 toilet available during opening hours via a ramp and RADAR key operated door. We look forward to welcoming you. If you have any queries or require any assistance please phone or info@waterfootpark.co.uk Pre-Arrival Do not follow SAT NAV The nearest town to the Park is Penrith which has a railway station, bus station and accessible taxi service and hire car availability. For more information regarding all modes of transport please see contact information. CAR. - Waterfoot Park is easily accessed from the M6. Simply leave the motorway at Junction 40, head west along the A66 (signposted to Rheged and Ullswater 'Steamers'), then turn left on the A592. Follow the road for about three miles and access to the park can be found straight off the A592 on the right, look out for the Red Squirrel sign. If you reach the lake, you've gone too far! Please Note: We are NOT Sat Nav compatible. Many GPS systems will take you down a dead end narrow track unsuitable for caravans, so please take note of the directions above. BUS number 508 links between Penrith, Pooley Bridge and Glenridding. Operates all year - please note that the bus stop is about a 6 minute walk away from the site entrance. TAXI. Local accessible taxi: CLOVER LEAF TAXIS, Penrith. TRAIN - First Trans Pennine Express and/or Virgin Trains, run direct train services to Penrith from London Euston, Birmingham, Manchester and Manchester Airport, Preston, Lancaster, Oxenholme, Carlisle, Glasgow and Edinburgh. Other services run trains from Newcastle to Penrith via Carlisle. Our access statement is available in larger print please ask.

4 Bookings can be made online, by telephone or in person. A deposit is required on booking with full payment due 14 days before arrival for wigwams and touring and a month before for self-catering cottages. An is sent out prior to arrival with information. Late arrivals please contact the site for arrangements. If you require assistance with pitching your caravan please let us know prior to arrival and give us an estimated time so that we can make sure your arrival is as stress free as possible. Waterfoot Park Site Map Car Parking and Arrival The site is not one-way so care must be taken when driving around the Park. The roadways on Park are of tarmac construction with speed bumps at various intervals with a speed limit of 10mph throughout. The first 250 metres of the Park is on the level, the rest is then set on rising ground leading to the Mansion, selfcatering cottages and Wigwams. The touring field has a slight decline from the facility building and has a tarmac road with gravelled hardstanding touring pitches, 30 in number. Low level

5 lighting is used throughout the park. There is an area of tarmac near to reception for parking and there is also a tarmac area for parking next to the Mansion. There is a gravelled area for parking if renting a Wigwam and there is also a parking space provided for each of the self-catering cottages. The Reception/Shop is staffed 9am - 5pm daily and out of hours a member of staff can be reached by our Free Phone system - yellow box outside reception - if you are due to arrive after 5pm please contact the site so that we can explain how to contact us. There may not be a need to get out of your car until we get you to your accommodation so please contact us if this would be helpful to you and we can assist in anyway.

6 Reception The reception is housed in a Park Home next to the touring field which can be accessed via a wooden ramp with hand rail to one side. This is a width of 1.18m (46.5 ) and 4.3m (169 ) in length with landing and a left turn 1.2m (48 ) x 2.5m (98.5 ) then a flat wooden walk way of 5.0m (197 ) to a door 0.72m (28.5 ) wide with a step of 27mm (1 ). The handle is 1.06m (41.5 ) from the floor. The reception desk provides a low level counter with ample space for a wheelchair or pushchair. Seating can be provided inside reception if required. The flooring is wood effect vinyl. Lighting is provided with fluorescent tubing and evenly lit throughout. A hearing loop system is in place. We can provide a magnifying glass, clip board, easy hold pen etc. if required. We allocate pitches before arrival so please state if you have any specific needs e.g. close to facilities etc. We personally take people to their accommodation with special arrangements made if arrival is after 1800hrs. No background music.

7 Touring Facilities The touring field has 30 hardstanding pitches large enough for a caravan and awning. If no awning is required then there is room for a car either alongside the unit or in front depending on the length of unit otherwise the car may be parked alongside on the grassed area. Assistance with pitching is offered, subject to staff availability. Each pitch has a water point, TV reception point (15m cables available from reception), grey waste disposal drain and electrical hook up point. The Park is lit with low level lighting but due to our dark sky policy torches may be required We allocate pitches before arrival so please state if you have any specific needs e.g. close to facilities etc. The chemical disposal point is provided within its own building door width 0.74m (29 ).

8 Bins of 1100 litres top loading type are located in a compound next to the toilet block and the furthest pitch is 110m (361ft) from the compound, please ask at reception for assistance if required. Recycling bins are also the 1100 litre top loading type. The closest pitch to the facilities is 25m (98ft) away.

9 Self-catering Wigwams, Cottages and Caravan Holiday Homes We have 4 Wooden Wigwams allocated at the top of the Park. Wigwams are sturdy wooden camping huts which sleep up to four people (please discuss with staff when booking as to ease of accessibility). They are comfortably equipped with foam mattresses 46cm (18.1 ) which make up 1 fixed double bed enclosed on three edges and 1 sofa bed. Each wigwam is provided with lighting and heating (panel heater attached to the wall). Our Wigwams have ensuite shower and toilet room with shower enclosure but no grip handles etc. the nearest accessible toilet/shower is in the main facility building next to reception. Each Wigwam is provided with wooden decking 2 with a step up of 80mm (3.14 ) and 2 with 3 steps of 120mm (4.72 ) each. Entrance to each Wigwam is door 59cm wide with a double door that can open to 1.17m (46 ) clear with a step threshold lip of 8cm.

10 They come supplied with a kitchenette - worktop height for hob and sink etc. is 0.94m (37 ). Flooring throughout - vinyl flooring.

11 If you are wishing to purchase a Holiday Home on Waterfoot Park then we would love to guide you through the process as there are some gorgeous accessible units on the market. Please see a separate Access statement for each of our selfcatering cottages but note that they are all over two levels with no ground floor bedrooms or bathrooms. Toilet & Washing Facilities The main facility building is separated into 1 male, 1 female shower/toilet block each accessed via a 0.77m (30.3 ) wide

12 clear step 0.175m (6.88 ) high for the male and 0.135m (5.31 ) for the female. Each block has 2 strip cubicles with toilet and hand basin, 3 separate toilet cubicles, 3 separate spacious shower rooms with tiled non slip floors a fixed seat and sink along with a bank of 4 sinks set into a worktop of 0.85m (33.5 ) in height. There are two free to use hairdryers and hand dryers with soap and hand lotion. Our facility building is heated. The flooring in the toilets can be slippery when wet. The male block is on the front of the building and the female block is located around the back. Within this facility building is one accessible/family room and laundry washing up room both accessed via a ramp 3.6m (141 ) long 1.150m (45.5 ) wide. The door into the

13 accessible/family room is 1.0m (39.3 ) wide with a small wedge and is fitted with appropriate grab rails, tiled throughout and non-slip tiled floor well-lit with fluorescent tubes, two low level sinks, low level hair dryer and an alarm system installed for emergency assistance. The accessible/family room is accessed via a coded locking system - the code is available on request. All public areas have emergency lighting Mansion and Conference Facility The Mansion houses a licensed bar/coffee lounge split into two rooms and is 270m away from the reception building. There is parking outside the main door which is entered via 4 steps of sandstone construction width of 1.3m. Each step is a slightly different height. The main entrance doors are 0.61m (24 ) each and can be opened to 1.24m (48.8 ) width with a knob handle at 0.9m (35.4 ) from floor and then straight ahead are a set of double doors with a width of 0.67m (26 ) each side and 1.340m (52 ) total. There is a ramp to the left of the Mansion which allows Accessible access via a RADAR Key operated door during bar opening hours. The ramp has a handrail and is 1.2m wide with an incline of 8m in length and width 1.2m reaching a landing of 1.2m x 1.5m. The door is 0.87m (34.2 ) with D handle and Radar key lock.

14 The flooring is short pile carpet, carpet tiles and vinyl. There is an accessible toilet inside the Mansion with appropriate grab rails and low level hook, shelf and sink with baby changing facility. Fluorescent lighting and vinyl flooring. The door measures 0.96m (38 ). The ground floor of the Mansion has level access throughout. Tables are usually well spaced out with a clear height from the floor of 0.6m (24 ), with a mixture of upright chairs with or without arms. Lighting in all areas is natural light and fluorescent tubes along with wall lights. Candles are sometimes lit on the tables. Service is usually at the bar, but drinks can be served at the table on request. The two lounge rooms and middle section can be accessed via double doors - opening of one side 0.63m (25 ) and 1.260m (50 ) total. There is a single door which leads straight into the main bar from the foyer 0.92m (36.2 ) wide. Background music is used to create a calm atmosphere and once a month we have our Music in the Mansion nights and uiz nights. The Mansion is split into three sections, one of which can be hired out for small functions seating up to 50 people.

15 There is room for wheelchair and pushchair access as the tables are not fixed Launderette There is parking outside the laundry/washing up room which is situated at the main facility building alongside the accessible/family room. The access to this is via a ramp. The laundry has level access with a door 1.0m wide with washing up sinks at 0.74m (29 ) clear under the sink and 0.94m (37 ) to worktop top. The washing machine is a top loader and is coin operated. The tumble dryer is front loader and is coin operated Shop

16 There is a shop in the reception building where you can purchase a basic range of household goods, local free range eggs, bacon, sausage and milk and you can also order newspapers. This shares the same entrance and parking as the reception. (See Reception section). The shop is level throughout. A low level counter is provided. Most items can be reached from a seated position but assistance is available The counter has a hearing loop system installed and staff have been trained in its use. The shop is well lit with fluorescent tubes The flooring is vinyl Grounds and Garden

17 The Park is situated on a hill and so rises from the entrance via tarmac roads with speed bumps. Low level lighting illuminates the park at night but due to our policy on dark sky it may be wise to bring a torch for night time strolls. The Mansion garden is mainly grassed with a large gravelled patio area to the back for sitting out. The walkway to the gravelled patio area is 1.500m wide and 9m in length. The patio area can also be accessed via the back of the Mansion through 2 doors 0.66m each with a knob handle 1.2m from floor to a platform 2.9m x 2.9m with 5 stone steps down each side with handrail down from Mansion wall.

18 Additional Information Park management team have undergone Visit England Disability awareness training and also as a company invested in training and workshops through The Accessible Training Company. Dogs are welcome in all areas except the Toilet/Shower block (assistance dogs exempt if necessary). A water bowl is always available outside reception and inside the Mansion. Clear signage is used throughout the Park with pictograms where appropriate - white background with brown lettering. Internet reception around the park is very limited; however FREE Wi-Fi is provided inside the Mansion foyer. We have an area where mobility scooters can be charged. The nearest minor injury unit and GP surgery is 6 miles away at Penrith Community Hospital. The nearest A&E is 20 miles away at Carlisle Infirmary. The nearest Veterinary practice is 6 miles away in Penrith. We can offer a list of nearby attractions and details of their Access Statement for information, where available.

19 Future Plans We are hoping in the next few years to improve our Selfcatering options to transform the old farm into accessible letting property with facilities for those people with limited mobility and hearing and visual impairments. We are in the process of creating a virtual tour of the park which will be loaded onto the website. Website improvement with one click option for navigation. Eventually to provide an accessible walk around the Park. Front loading washing machine for 2018.

20 Contact Information Address (Incl postcode): Waterfoot Park Pooley Bridge Ullswater Penrith CA11 0JF Telephone: Website: Grid Reference: Hours Of Operation: Local Carers: Local Equipment Hire: Local Accessible Taxi: Local Public Transport: Northings (Y): metres. Eastings (X): metres hrs with access for emergencies via a free phone outside reception Eden Independent living CLOVER LEAF TAXI, Mob: BUS Traveline on First TransPennine Express and/or Virgin Trains