2016 Camper Survey. Prepared by: Dr. Dwayne Baker Social Research Unit Parks Division Ministry of Parks, Culture and Sport

Transcription

1 2016 Camper Survey Prepared by: Dr. Dwayne Baker Social Research Unit Parks Division Ministry of Parks, Culture and Sport Last Updated: February 2017

2 TABLE OF CONTENTS Page EXECUTIVE SUMMARY... 1 SECTION 1: INTRODUCTION... 2 SECTION 2: METHODOLOGY... 4 SECTION 3: DEMOGRAPHICS... 6 SECTION 4: MOST RECENT CAMPING VISIT AT A SASK PROVINCIAL PARK... 8 SECTION 5: PARTICIPATION IN OUTDOOR RECREATION AND PARK AMENITIES SECTION 6: SATISFACTION WITH HIGHWAYS LEADING TO PROVINCIAL PARKS SECTION 7: BOOKING A CAMPSITE FOR MOST RECENT VISIT SECTION 8: EXPRESS CHECK-IN PROCESS SECTION 9: VIEWS OF PARK AMENITIES AND SERVICES ON MOST RECENT VISIT... 23

3 EXECUTIVE SUMMARY The main purpose of the Saskatchewan s 2016 Camper Survey was to provide valuable information to ensure park programming, services, operations, and facility development continue to be customer-centred. This study focused on campers at all 23 provincial parks that were part of the campsite reservation system during the 2016 camping season. addresses collected from the campsite reservation system were used to invite provincial park campers to participate in the online Saskatchewan s Camper Survey on September 14, A total of 3,035 campers participated in the online survey for a response rate of 53% (3,035 of 5,720). This report is based on these respondents. Almost all of the respondents (98%) were Canadian residents with eighty-two percent (82%) being Saskatchewan residents. Just over half of respondents (55%) were female and the average age of respondents were 44 years. Almost half of the out-of-province residents (46%) reported they had previously lived in Saskatchewan. The average household size were three people and half of the households (49%) had a child living in their household. The most commonly reported parks that respondents camped at most recently were Cypress Hills, Meadow Lake, and Moose Mountain. On average, respondents stayed four nights during their recent camping visit. Six percent of respondents (6%) reported staying more than fourteen nights during this camping visit. The most commonly reported outdoor recreation activities respondents participated in during this visit were campfire/bbq, beach activities (including swimming in lake), and playing on a playground. On average, there were three people in the respondents camping group. Just over half of the groups (55%) had children/youth and about a quarter (27%) had someone who was 60 years old or better. In addition, a third of the camping groups (32%) brought at least one dog on their most recent camping visit. Just over three-quarters of respondents (78%) reported staying at an electrified campsite, in either a travel-trailer (45%) or fifth-wheel trailer (23%). Over half of respondents (60%) indicated that they stayed in the type of campsite they preferred during their recent camping visit. While two-thirds of respondents (67%) were satisfied with the condition of Saskatchewan highways leading to the provincial park, the level of satisfaction by park ranged from six to ninety-four percent. Almost all of the respondents booked their campsite using the campsite reservation system either online (87%) or by phone (8%). Three-quarters of respondents (74%) indicated they were satisfied with the campsite reservation system. While two-thirds of respondents (63%) made their campsite reservation at least a month in advance, twenty-one percent (21%) made their booking within a week before their most recent camping visit. Overall, eighty-nine percent of respondents (89%) were satisfied with their most recent camping visit to a Saskatchewan provincial park in The Ministry would like to extend its gratitude to the 3,035 campers who participated in this study. Findings will be used to improve policies, programs, and services at our provincial parks. Ministry of Parks, Culture and Sport 1

4 SECTION 1: INTRODUCTION The main purpose of the Saskatchewan s 2016 Camper Survey was to provide valuable information to ensure park programming, services, operations, and facility development continue to be customer-centered. The 2016 camper survey questionnaire was developed by the Social Research Unit collaboratively with all of the branches within the Park Division. The questionnaire was based on a review of existing instruments and literature related to camping and visitation at parks. This included a review of previous studies related to Saskatchewan provincial parks. The research approach and the majority of the questions are consistent with those used in the 2008, 2012, 2013, 2014, and 2015 camper surveys. Other than internal staff resources, there were no other costs for this project. All of the resources were assigned internally. Since its inception over 80 years ago, the Parks Division has conducted numerous studies to inform its operation and capital planning. The Social Research Unit staff in the Parks Division has over 30 years of research experience that includes conducting over 90 survey projects. There are 195 discrete parcels of land in the provincial park system, and services are provided to visitors on 150 of them. A wide variety of camping experiences are offered through the provincial park system. Camping statistics are recorded for 23 provincial parks and recreation sites. In 2016, there were 23 provincial park and recreation site locations using the campsite reservation system that was introduced in It is estimated that over 95% of camping visitation occurs at these 23 locations. For the purpose of this report, provincial parks and provincial recreation sites will be referred to collectively as provincial parks. Figure 1.1 Saskatchewan and Recreation Site Locations Using the Campsite Reservation System in 2016 Blackstrap Bronson Forest Recreation Site Buffalo Pound Candle Lake Chitek Lake Recreation Site Crooked Lake Cypress Hills Interprovincial Park Danielson Douglas Duck Mountain Interprovincial Park Echo Valley Good Spirit Lake Great Blue Heron Greenwater Lake Lac La Ronge Makwa Lake Meadow Lake Moose Mountain Narrow Hills Pike Lake Rowan's Ravine Saskatchewan Landing The Battlefords Ministry of Parks, Culture and Sport 2

5 Figure Saskatchewan s Map *Parks and recreation sites that appear in the legend in bold text were included in this study. Ministry of Parks, Culture and Sport 3

6 SECTION 2: METHODOLOGY This study focused on campers at all 23 provincial park locations that were part of the campsite reservation system during the 2016 camping season. A target for the camper study was to obtain over 2,500 completed surveys from a random sample of campers for the 23 provincial park locations overall. addresses collected from the campsite reservation system were used to invite provincial park campers to participate in the Saskatchewan s 2016 Camper Survey. This includes campers who reserved a campsite (either online or via the call centre) and campers who did not make reservation and registered in-park. After removing duplicate addresses, there were a total of 39,575 unique addresses in this database. Sampling was based on the total number of unique camper s available in the campsite reservation database. A total of 5,993 campers were ed an invitation to participate in the online Camper Survey on September 14, This invitation included a link to the online survey. Of those, 273 addresses were undeliverable or bad addresses, resulting in a total of 5,720 useable addresses. Non-respondents were sent up to two additional s (reminders) to encourage them to participate. A total of 3,035 campers participated in the online survey for a response rate of 53% (3,035 of 5,720). This report is based on these respondents. Analysis The Social Research Unit of the Parks Division in the Ministry of Parks, Culture and Sport was responsible for the administration and analysis of the Saskatchewan s 2016 Camper Survey. All identifiers were removed immediately to protect the privacy of survey respondents. Sample weights were adjusted to reflect the actual number of campsite bookings for each of the 23 provincial parks targeted in this study, based on 2016 camper visitation data. This weighting adjusted for the disproportional inclusion of respondents based on the provincial park they camped at most recently. Table 2.1 provides the number of campers that were sent an invitation to participate in the survey and the number of respondents (unweighted and weighted) by each of the 23 park locations. Ministry of Parks, Culture and Sport 4

7 Table 2.1 Number of Campers Invited and Respondents by Park Number of Number of Campers Respondents Invited Weighted Number of Respondents Cypress Hills Interprovincial Park Meadow Lake Moose Mountain Buffalo Pound Saskatchewan Landing Pike Lake Echo Valley The Battlefords Duck Mountain Greenwater Lake Douglas Good Spirit Lake Candle Lake Rowan s Ravine Great Blue Heron Makwa Lake Blackstrap Narrow Hills Danielson Crooked Lake Chitek Lake Recreation Site Bronson Forest Recreation Site Lac La Ronge TOTAL 5,720 3,035 3,027 Ministry of Parks, Culture and Sport 5

8 SECTION 3: DEMOGRAPHICS RESPONDENT: Gender The majority of respondents (55%) were female. Age On average (median 1 ), respondents were 44 years of age (mean 2 : 45 years; range: 18 to 90 years). Country of Residence Almost all of the respondents (98%) indicated they were residents of Canada. Province of Residence The majority of Canadian resident respondents (82%) indicated they were Saskatchewan residents, while fourteen percent were Alberta residents (14%). Almost half of non-resident respondents (46%) indicated they had previously lived in Saskatchewan. Table 3.1 Province of Residence (n = 3,027) Saskatchewan 81.6% Alberta 14.3% Manitoba 2.2% Other Canadian Provinces 1.7% Years as a Resident of Saskatchewan The majority of the respondents (82%) indicated they had lived in Saskatchewan for more than 20 years. Only six percent of respondents (6%) had lived in Saskatchewan less than six years. Table 3.2 Number of Years Current Residents had Lived in Saskatchewan (n = 2,269) Less than One Year 0.7% 1 to 5 Years 4.9% 6 to 10 Years 4.9% 11 to 15 Years 2.4% 16 to 20 Years 5.1% More than 20 Years 81.9% 1 Median the middle number in a given sequence of numbers, or the point below which 50% of the scores/responses fall. 2 Mean the mathematical average of the scores/responses. Ministry of Parks, Culture and Sport 6

9 RESPONDENT HOUSEHOLD: Household Size The average (median) household size was three people (mean: 3.1 people; range: 1 to 11 people). Children Living in Household Half of the respondents (49%) indicated that they had a child (17 years of age or younger) living in their household. Over three-quarters of respondents (78%) with children in their household had one (30%) or two (48%) children (three children: 16%; four or more children: 7%). Aboriginal Persons Living in Household A small proportion of respondents (8%) indicated that someone in their household was Aboriginal. Income Three-quarters of respondents (75%) reported an annual household income of over $70,000. Forty-two percent of respondents (42%) reported an annual household income of $110,000 or more. Table 3.3 Annual Household Income (n = 2,322) Under $10, % $10,000 - $29, % $30,000 - $49, % $50,000 - $69, % $70,000 - $89, % $90,000 - $109, % $110,000 - $129, % $130,000 - $149, % $150,000 - $169, % $170,000 - $189, % $190,000 or More 8.2% Ministry of Parks, Culture and Sport 7

10 SECTION 4: MOST RECENT CAMPING VISIT AT A SASKATCHEWAN PROVINCIAL PARK Saskatchewan Camped at Most Recently The most commonly reported provincial parks that respondents camped at most recently were: 1) Cypress Hills (12%); 2) Meadow Lake (9%); and 3) Moose Mountain (7%). Table 4.1 Saskatchewan Camped at on Most Recent Visit (n = 3,027) Cypress Hills Interprovincial Park 12.3% Meadow Lake 9.0% Moose Mountain 6.9% Buffalo Pound 6.4% Saskatchewan Landing 6.2% Pike Lake 6.2% Echo Valley 5.6% The Battlefords 4.8% Duck Mountain 4.7% Greenwater Lake 4.4% Douglas 4.0% Good Spirit Lake 3.8% Candle Lake 3.6% Rowan s Ravine 3.6% Great Blue Heron (Anglin/Emma) 3.5% Makwa Lake 3.4% Blackstrap 3.1% Narrow Hills 2.2% Danielson 2.0% Crooked Lake 1.6% Chitek Lake Recreation Site 1.0% Bronson Forest Recreation Site 0.9% Lac La Ronge 0.8% *Note: Only the 23 parks that were part of the campsite reservation system were included. Prior Camping Visits to the Same as their Most Recent Camping Visit Respondents were asked if they had camped at the same provincial park prior to Almost a third of respondents (32%) indicated that 2016 was the first year they had camped in the provincial park they most recently visited. Almost half of the respondents (46%) had camped at the same provincial park in the previous season (2015). Eighteen percent of respondents (18%) had camped at the same provincial park every year from 2010 to Camped at Other Location in 2016 Respondents were asked whether they had camped at another location within Saskatchewan in Almost half of the respondents (49%) had indicated that they camped at another location within Saskatchewan. Respondents were also asked if they had camped at another location outside of Saskatchewan. Over a quarter of respondents (27%) indicated that they had camped at another location outside of Saskatchewan in Ministry of Parks, Culture and Sport 8

11 Vehicle Entry Permits Purchased Respondents were asked which Entry Permit they used to enter a Saskatchewan provincial park in Almost half of the respondents (48%) indicated that they had purchased an Annual Permit. Twenty-three percent of respondents (23%) purchased a Three-Day Permit and fifteen percent (15%) indicated they had purchased a Daily Permit. Eight percent (8%) indicated they obtained a free Senior Entry Permit (Annual 5.6%; Daily 2.5%). Figure 4.1 Vehicle Entry Permits Purchased Senior Annual, Senior Daily, 2.5% 5.6% Daily, 14.9% Annual, 48.0% 3 Day, 22.9% Weekly, 14.3% Size of Camping Group and Age of Group Members The average (median) size of camping groups for the most recent visit to a Saskatchewan provincial park was three people (mean: 3.5 people; range: 1 to 13 people). The 2016 Camper Survey asked respondents to indicate the age of every person in their camping party. The average (median) age of campers was 30.5 years old (mean: 35.9 years; range: 10 to 81.5 years). Over half of the groups (55%) included children/youth (17 years or younger). Over a quarter of groups (27%) included someone 60 years or better. Table 4.2 Size of Camping Group and Age of Group Members Percent of Camping Groups with at Least One Person in the Age Category (n = 2,944) Mean Range Adults (18 years or older) 100.0% to 29 years 23.0% to 39 years 38.4% to 49 years 33.3% to 59 years 26.3% to 69 years 19.8% to 79 years 6.2% or better 0.5% Children (17 years or younger) 55.3% Under 6 years 25.8% to 12 years 33.8% to 17 years 18.2% Total Group Ministry of Parks, Culture and Sport 9

12 Persons with Disability in Camping Group The 2016 Camper Survey asked respondents to indicate whether any individuals in their camping party had a disability 3. Overall, four percent of respondents (4%; n=114) indicated their camping group had at least one individual who had disability. Brought a Pet on Most Recent Camping Visit A third of respondents (32%) indicated they brought at least one dog on their most recent camping visit to a Saskatchewan provincial park. A small portion of respondents (1%) indicated that they brought another type of pet on their most recent camping visit. Number of Nights Stayed During Most Recent Camping Visit On average (median), respondents reported staying four nights at the provincial park during their recent camping visit (mean: 6.3 nights; range: 1 to 120 nights). A small proportion of respondents (6%) indicated that they stayed more than fourteen nights during their most recent camping visit to a provincial park. Table 4.3 Proportion of Respondents by Five Categories of Length of Stay During Most Recent Camping Visit to a Saskatchewan Number of Nights Camped n All Respondents 3,017 1 to 3 nights 1, % 4 to 7 nights 1, % 8 to 14 nights % 15 to 29 nights % 30 or More nights % Respondents were also asked if they stayed in one campsite for the entire time they stayed at the provincial park during their most recent camping visit. Almost all of the respondents (90%) stayed in the same campsite during the entire time of their most recent camping visit. Of the small proportion of respondents (10%) who moved campsites during their most recent visit, eight percent (8%) moved only once. Only two percent of respondents reported moving two times (1%) or more (1%). Respondents who moved campsites were asked to select one or more reasons for moving. The five most frequently selected reasons were: Unable to book campsite they wanted for entire stay (51%); First site they were in was only available for part of trip (25%); Changed sites in order to stay as long as they wanted (17%); Better site came available (12%); Preferred site only available short time (12%). Almost a quarter of respondents (23%) selected other reasons with the most commonly cited reasons being: wanted to move closer to friends/family; campsite did not accommodate their camping unit (e.g., size, level); campsite was occupied; campsite was flooded; and wanted to try camping in another area of the park. 3 Respondents were asked the following question: Did you or anyone else in your camping group have a physical condition or health problem that limited their mobility? Ministry of Parks, Culture and Sport 10

13 Type of Camping Shelter Used During Most Recent Camping Visit Respondents were asked to select which type(s) of camping shelter they used during their most recent camping visit. Two-thirds of respondents (68%) indicated that they used a Travel-trailer (45%) or Fifth-wheel (23%) during their recent camping visit to a provincial park (see Table 4.4). A very small proportion of respondents (1%) indicated that they used other types of camping shelters, which the most commonly cited were other types of travel trailers (e.g., boler, homemade, hybrid, toy hauler, horse trailer). Table 4.4 Type of Camping Shelter Used During Most Recent Camping Visit n Travel-Trailer 1, % Fifth-Wheel Trailer % Tent % Motor Home % Tent Trailer % Truck/Van Camper % Other % Type of Campsite Used During Most Recent Camping Visit A large majority of respondents (88%) reported staying in a campsite with electrical service (Electric: 78%; Full-service: 11%) during their most recent camping visit to a provincial park. The majority of respondents (60%) indicated that they stayed in the type of campsite they preferred during their recent camping visit. Figure 4.2 Type of Campsite Used During Recent Camping Visit Non Electrical, 10.0% Group, 0.6% Other, 0.9% Full Service, 10.5% Backcountry/ Wilderness, 0.1% Electrical, 77.9% Ministry of Parks, Culture and Sport 11

14 SECTION 5: PARTICIPATION IN OUTDOOR RECREATION AND PARK AMENITIES Respondents were asked to indicate if someone in their camping group participated in landbased, water-based, or staff-led outdoor recreation activities during their most recent visit to a Saskatchewan provincial park. Almost all of the respondents (96%) indicated that someone in their group participated in at least one of the thirty outdoor recreation activities. Respondents reported participating in an average (median) of five activities during their most recent visit (mean: 5.0 activities; range: 0 to 19 activities). Overall, the most commonly reported activities were: 1) Campfire or BBQ Activities (78%); 2) Beach Activities (incl. swimming in lake) (57%); and 3) Playing on a Playground (40%). Participation in Outdoor Recreation Land-Based Activities Respondents were asked to indicate if someone in their camping group participated in landbased outdoor recreation activities during their recent camping visit to a provincial park. Almost all of respondents (93%) participated in at least one of the twelve land-based activities. The most commonly reported activities were: 1) Campfire or BBQ Activities (78%); 2) Playing on a Playground (40%); 3) Day Hiking (36%); and 4) Driving to View Scenery/Sightseeing (33%). Four percent of respondents (4%) also identified other land-based activities, which commonly included: geocaching, horseback riding, berry picking, or zip-lining. Table 5.1 Participation in Land-Based Outdoor Recreation Activities During their Most Recent Camping Visit (n = 3,027) Participation in at Least One Land-Based Activity 93% Campfire or BBQ Activities 78% Playing on a Playground 40% Day Hiking (incl. walking on trails) 36% Driving to View Scenery/Sightseeing 33% Biking on Trails (paved, unpaved, off-road) 30% Mini-Golf 26% Bird Watching or Viewing Wildlife 17% Golfing 16% Self-Guided Nature Education (e.g., interpretive trails) 16% Playing on a Sports Field (e.g., tennis, baseball, volleyball) 8% Other 4% Disc Golfing 1% Ministry of Parks, Culture and Sport 12

15 Participation in Outdoor Recreation Water-Based Activities Respondents were asked to indicate if someone in their camping group participated in waterbased outdoor recreation activities during their recent camping visit to a provincial park. Over three-quarters of respondents (79%) participated in at least one of the seven water-based activities. The most commonly reported activities were: 1) Beach Activities (57%); 2) Fishing (36%); and 3) Motorized Boating (26%). Three percent of respondents (3%) also identified other water-based activities, which commonly included: paddle boating, personal watercraft (Jet Ski) and sailing. Table 5.2 Participation in Water-Based Outdoor Recreation Activities During their Most Recent Camping Visit (n = 3,027) Participation in at Least One Water-Based Activity 79% Beach Activities (incl. swimming in lake) 57% Fishing 36% Motorized Boating (incl. waterskiing, wakeboarding, tubing, etc.) 26% Paddle Sports (incl. canoeing, kayaking, etc.) 14% Swimming in Pool or Waterslide 13% Stand-Up Paddle Boarding 5% Other 3% Use of Boat Launch During Most Recent Visit A third of respondents (33%) reported using the boat launch during their most recent camping visit. Almost a quarter (21%) used the boat launch at least once per day (Once per day: 16%; More than once per day: 5%). Ministry of Parks, Culture and Sport 13

16 Participation in Outdoor Recreation Staff-Led Activities Respondents were asked to indicate if someone in their group participated in staff-led outdoor recreation activities during their recent camping visit to a provincial park. A quarter of respondents (24%) participated in at least one of the eleven staff-led activities. The most commonly reported activities were: 1) Visited Office/Visitor Centre to Learn About Activities in Park (11%); 2) Crafts or Games (6%); 3) Concert (5%); and 4) Evening Campfire/Amphitheatre Programs (4%). A small proportion of respondents (2%) also identified other staff-led activities, which commonly included: children/youth programs, geocaching, and special events/celebrations. Table 5.3 Participation in Staff-Led Outdoor Recreation Activities During their Most Recent Camping Visit Percent of Respondents (n = 3,027) Participation in at Least One Staff-Led Activity 24% Visited Office/Visitor Centre to Learn About Activities in Park 11% Crafts or Games 6% Concert (e.g., Brenda Lee Cottrell, Jackie Guy, T-T&B Band, SaskExpress) 5% Evening Campfire / Amphitheatre Programs 4% Nature-Based Interpretive Presentation 2% Swimming Lessons 2% Guided Nature Walk 2% Other 2% Cultural or Historical Tour 1% Small Water-Craft Programs 1% Learn-to-Fish Program 1% Ministry of Parks, Culture and Sport 14

17 SECTION 6: SATISFACTION WITH SASKATCHEWAN HIGHWAYS LEADING TO PROVINCIAL PARKS Satisfaction with Saskatchewan Highways Leading to s Two-thirds of respondents (67%) reported being satisfied with the condition of the Saskatchewan highways leading to the provincial park. Although, the overall majority of respondents reported being satisfied with the condition of highways leading to provincial parks, the range of satisfaction from park to park varied tremendously (Rowan s Ravine (6%) to Pike Lake (94%)). Two parks had fifteen percent or less of respondents who were satisfied with the condition of the Saskatchewan highways leading to the provincial park: Rowan s Ravine (6%); and Bronson Forest Recreation Site (15%). There were seven other parks that had less than half of respondents who were satisfied with the condition of the Saskatchewan highways leading to the provincial park: Makwa Lake (30%); Danielson (34%); Chitek Lake Recreation Site (36%); Douglas (39%); Crooked Lake (43%); Buffalo Pound (45%); and Good Spirit Lake Provincial Park (46%). Many respondents commented on the poor condition of highways leading to provincial parks, stating that it had a major negative impact on their enjoyment of their camping trip to Saskatchewan provincial parks. Despite their strong interest in camping at provincial parks, many commented that poor highway conditions made them reluctant to return due to concern for the safety of their friends and family and/or the damage it may cause to their vehicles. Many of the respondents emphasized that they had a lot of money invested in their personal vehicles and recreation vehicles/trailers. A large number of respondents commented they would not return until highways leading to parks were repaired. Many of these respondents also stated they were recommending their friends and family avoid traveling to these parks. The Ministry is aware of the poor conditions of these roads as they were heavily impacted by a variety of factors, including: flooding, changes in traffic loads and types. The Ministry has been working with the Ministry of Highways and Infrastructure to advocate for repairing these highways as soon as possible. Figure 6.1 Satisfaction with Saskatchewan s Highways Leading to the Park in 2016 Not at All Satisfied Quite Unsatisfied Fairly Unsatisfied Neutral Fairly Satisfied Quite Satisfied Completely Satisfied 25.5% 28.8% 12.4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 15

18 SECTION 7: BOOKING A CAMPSITE FOR MOST RECENT VISIT Booking or Reserving Campsite for Most Recent Visit to a Just under two-thirds of respondents (63%) made their campsite reservation at least a month in advance. The most common timeframe for making a reservation was four to six months in advance (27%). It is also important to note that twenty-one percent of respondents (21%) made their booking or reservation within a week before their most recent camping visit (Just walkedup: 4%; Same day: 1%; Few days before: 8%; and Week before: 8%). Table 7.1 How Far in Advance Respondents Booked or Reserved their Campsite for their Most Recent Visit to a in 2016 How Far in Advance Booked/Reserved Most Recent Visit (n = 2,951) Just Walked-Up (No Prior Reservation) 4.1% Same Day (Reservation) 0.9% A Few Days (Reservation) 8.1% A Week (Reservation) 7.7% Two to Three Weeks (Reservation) 16.2% A Month (Reservation) 12.2% Two to Three Months (Reservation) 23.9% Four to Six Months (Reservation) 26.9% Method of Booking Campsite at a Saskatchewan Campers could reserve a campsite days, weeks, or months in advance or even on the same day (up to 6 pm). In addition, campers could also book a campsite without a reservation by driving to the park (commonly referred to as walk-up ). In 2016, respondents (n=2,593) most frequently reported booking a campsite online with Saskatchewan s campsite reservation system (87%) for their most recent camping visit. Eight percent of respondents (8%) reported reserving a campsite by phone or inperson during a previous visit. A very small proportion of respondents (1%) reported using an other method of booking which commonly included family/friend, called park, and selfregistration. Figure 7.1 Method of Booking a Campsite for Most Recent Visit in 2016 Other, 1.2% Reserved at Park Last Visit, 0.6% Internet, 86.5% Walk up, 4.0% Phone, 7.6% Ministry of Parks, Culture and Sport 16

19 Satisfaction with Campsite Reservation System Three-quarters of respondents (74%) reported being satisfied with Saskatchewan Provincial Parks campsite reservation system. Figure Satisfaction with Campsite Reservation System in 2016 Not at All Satisfied Quite Unsatisfied Fairly Unsatisfied Neutral Fairly Satisfied Quite Satisfied Completely Satisfied 21.0% 32.0% 21.4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Rating of Saskatchewan s Campsite Reservation System Compared to Other Jurisdictions Campsite Reservation Systems Respondents who reported camping at locations in other jurisdictions (n=1,453) were asked to indicate the method used to book a campsite at those other locations. Forty-five percent (45%) reserved Online, twenty-eight percent (28%) reserved by Phone and seventeen percent (17%) Just walked up with no prior reservation. Respondents who used the Saskatchewan s campsite reservation system and used another jurisdictions campsite reservation system (n=1,017) were asked to rate how Saskatchewan s reservation system compared to other jurisdiction s systems. A large majority of respondents (86%) rated Saskatchewan s campsite reservation system the same (54.6%) or better (slightly: 14.1%; a lot: 17.6%). Figure 7.3 Saskatchewan s Reservation System Compared to Other Reservation Systems A Lot Worse Slightly Worse About the Same Slightly Better A Lot Better 54.6% 14.1% 17.6% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 17

20 Satisfaction with Process of Booking a Campsite Respondents (n=2,826) rated their satisfaction of five items related to the process of booking a campsite. Eighty-two percent of respondents (82%) reported being satisfied they were able to camp for the length of time they wanted. Seventy-seven percent were satisfied with the amount of time it took to make reservation (77%), ease of making reservation (77%), and being able to book campsite for dates they wanted (77%). More than two-thirds of respondents (69%) reported being satisfied that they were able to book the type of campsite they wanted. Figure 7.4 Satisfaction with Process of Booking a Campsite Not at All Satisfied Quite Unsatisfied Fairly Unsatisfied Neutral Fairly Satisfied Quite Satisfied Completely Satisfied I was able to camp for the length of time I wanted to in this park 16.6% 27.6% 37.3% Amount of time it took to make a reservation 23.4% 32.7% 21.1% Ease of making a reservation 21.3% 32.9% 22.9% I was able to book a campsite for the dates I wanted 19.8% 24.9% 32.0% I was able to book the type of campsite I wanted 22.1% 25.0% 21.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 18

21 Information Sources Used to Assist in Planning Most Recent Visit to a Saskatchewan Respondents were asked to indicate whether they used any of the eighteen information sources listed to plan their most recent camping visit to a provincial park. The four information sources commonly used by respondents were: Saskatchewan s campsite reservation system (68%); Past park experience (56%); Saskatchewan s website (47%); and Family, friends or relatives (35%). A small proportion of respondents (2%) indicated they used other information sources, which the most commonly included: past experiences; friends/family; just showed up; and maps (e.g., Google). Table 7.2 Information Sources Used to Assist in Planning Most Recent Visit (n = 3,002) SaskParks Campsite Reservation System 67.7% Past Park Experience 55.8% SaskParks Website ( 46.5% Family, Friends or Relatives 34.6% Tourism Saskatchewan Website 6.1% SaskParks Toll Free Phone 5.8% SaskParks Staff 5.4% SaskParks Guide 4.4% Tourism Saskatchewan Visitor Guide 2.0% Direct from SaskParks (E-Newsletter) 1.9% Other 1.8% Social Media (Facebook, Twitter, etc.) 1.6% Local Information Center(s) 1.5% Other Website(s) 1.3% Local Business(es) 0.4% Radio 0.2% Magazine(s) or Newspaper(s) 0.1% TV 0.0% *Note: Respondents were asked to select all of the information sources that they used. Ministry of Parks, Culture and Sport 19

22 Satisfaction with Check-In Process During Most Recent Visit Respondents (n=2,994) were asked to rate their level of satisfaction with the check-in process during their most recent camping visit. A large portion of respondents (86%) indicated that they were satisfied with the check-in process on their most recent camping visit. Almost all of respondents (95%) who camped at same park in previous years (n=2,041) rated the check-in process in 2016 as the same (73%) or better (slightly: 11%; a lot: 11%). Figure 7.5 Satisfaction with Campsite Check-In Process in 2016 Not at All Quite Fairly Neutral Fairly Quite Satisfied Unsatisfied Unsatisfied Satisfied Satisfied Completely Satisfied 9.0% 23.4% 53.3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Respondents Comments Related to Campsite Reservation System and Check-In Experience While a large majority of the respondents were satisfied with the campsite reservation system and their check-in experience, several respondents identified several areas for concern. The following bullets list the most commonly mentioned areas of concern: Difficulty in obtaining a campsite reservation. Having to book so far in advance to ensure they were able to get a campsite. Improve reservation system capacity/functionality especially during peak times (e.g., launch week). Several of comments indicated that the queue system introduced in 2015 made the reservation process more difficult; Policies/procedures need to be implemented that improve fairness of obtaining a campsite including preventing people from hoarding campsites. Many respondents expressed frustration seeing empty campsites that could not be booked because campers were either no shows or cancelled at the last minute. Some of the suggestions included raising the cancellation fee; lengthening the lead time for cancelling a reservation; and reducing the time between when a campsite can be booked (e.g., 90 days before arrival). Many of these individuals also thought this would help reduce the number of empty campsites because campers were either no shows or cancelled at the last minute; Having to move campsites multiple times during camping visit. Respondents also commented that this might be resolved by offering fewer or more campsites that were only available for longer-term stays (at least fourteen nights). Several respondents suggested Saskatchewan provincial parks should not be charging a change fee to campers who wanted to move to another campsite, either a more preferred campsite or to extend their stay; Desire for more first come, first serve (walk-up) campsites. The main concern expressed was the importance of having campsites available for spontaneous campers who wanted the flexibility to decide to go camping that day or a few days before. Some acknowledged the campsite reservation system provided them more assurance that they would have a campsite prior to making the trip to a provincial park; and Ministry of Parks, Culture and Sport 20

23 Respondents made a number of positive and negative comments regarding seasonal campsites. Several respondents expressed frustration that seasonal campsites appeared to be underutilized. They observed that frequently the camping unit was on campsite but people were not. Several commented that this was depriving shorter term campers of being able to use those campsites. These respondents felt it unfair that people could block off a campsite for the entire summer and not have any people using campsite for many nights. On the other hand, there were also comments requesting more seasonal campsites and/or changes to the seasonal draw process. Several respondents questioned the fairness of the draw process when the same campers seemed to be successful even though the draw was supposedly random. Satisfaction with the Current Camping Fees in Saskatchewan s Respondents (n=2,931) were asked if they thought the current camping fees in Saskatchewan provincial parks are a good value. Almost three-quarters of respondents (73%) indicated that the current camping fees are a good value. Only a small percentage (6%) did not agree that the current camping prices were a good value. Figure 7.6 Current Camping Fees are a Good Value in 2016 Strongly Disagree Disagree Neutral Agree Strongly Agree 55.1% 18.2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 21

24 SECTION 8: EXPRESS CHECK-IN PROCESS In 2013, Saskatchewan s piloted an Express Check-In process at Duck Mountain. In 2016, Saskatchewan s offered Express Check-In at six park locations: Duck Mountain, Cypress Hills Interprovincial Park, Douglas Provincial Park, Greenwater Lake, Pike Lake, and The Battlefords. Campers who used Express Check-In deposited the tear-off portion of their reservation confirmation into the identified station at the park and proceeded directly to their campsite. To take advantage of Express Check-In, campers had to have: a camping reservation made using the online reservation system; a valid 2016 Annual Transferable Park Entry Permit either purchased online with the camping reservation or from a previous visit in 2016 to a Saskatchewan provincial park or a Saskatchewan Senior Vehicle Entry Permit; and the printed confirmation tear-off form. Campers completed the tear-off form and deposited it into the identified station at the park and proceeded to their campsite. Respondents Awareness and Use of Express Check-In Process Two-thirds of respondents (65%) indicated that prior to the survey they were ware that Express Check-In was available at the park location where they camped at. Thirty percent of respondents (30%) indicated they were aware of the Express Check-In process and used it in Just over a third of respondents (36%) indicated that they were aware of Express Check- In but did not use it in Thirty-five percent of respondents (35%) indicated that they were not aware of Express Check-In process. Other Comments from Respondents Related to Express Check-In Process Several respondents commented that the check-in process could be more efficient, either by expanding Express Check-In and/or allowing online check-in. Many of these respondents also commented on the importance of having staff present in the campground to assist customers during their stay. These respondents outlined many advantages to having staff at the campground office, including: customer service; public education and safety; and opportunities for local residents. A number of respondents were also concerned that the closure of the campground office seemed to coincide with fewer campground patrols to ensure the campground were sufficiently maintained and campers/visitors were following the rules. A few commented that the express kiosk should be enclosed/screened building to protect from bugs while filling out the tear-off form. Ministry of Parks, Culture and Sport 22

25 SECTION 9: VIEWS OF PARK AMENITIES AND SERVICES ON MOST RECENT VISIT Overall Satisfaction with Most Recent Camping Visit Respondents (n=2,930) were asked to rate their level of satisfaction (seven-point scale from Not at All Satisfied to Completely Satisfied) with their most recent camping visit at a provincial park. Overall, a large majority of respondents (89%) reported being satisfied (Fairly to Completely Satisfied) with their recent camping visit to a Saskatchewan provincial park. Figure 9.1 Overall Satisfaction with Most Recent Camping Visit in 2016 Not at All Satisfied Quite Unsatisfied Fairly Unsatisfied Neutral Fairly Satisfied Quite Satisfied Completely Satisfied 17.7% 43.0% 28.2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Most Recent Camping Visit Compared to Camping Visit to Same Park in Previous Years Respondents who indicated they had camped at the same provincial park prior to 2016 (n=1,770) were asked how their most recent camping visit in 2016 compared to camping visits in previous years. A large majority of respondents (90%) rated their most recent camping visit in 2016 the same (67.3%) or better (slightly: 15.4%; a lot better: 7.2%) than previous camping visit(s) in previous years. Figure 9.2 Most Recent Camping Visit in 2016 Compared to Camping Visit(s) to Same in Previous Years A Lot Worse Slightly Worse About the Same Slightly Better A Lot Better 67.3% 15.4% 7.2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 23

26 Satisfaction with Saskatchewan s Efforts to Accommodate the Needs of Individuals in Respondent s Camping Group with Mobility Limitations The four percent of respondents (4%; n=114) that indicated their camping group had at least one individual who had a disability were asked if they were satisfied with Saskatchewan s efforts to accommodate individuals with mobility limitations. Almost two-thirds of respondents (63%) reported being satisfied with Saskatchewan s efforts. Figure 9.3 Satisfaction with Saskatchewan s Efforts to Accommodate the Needs of Individuals in Respondent s Camping Group with Mobility Limitations Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied 42.6% 20.7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 24

27 Importance of Services to Camping Experience Respondents (n=2,750) rated the importance of the following services to their camping experience using a five-point scale (Not At All Important to Extremely Important). These factors were adapted from the Quality Outdoor Recreation Experience Inventory (QOREI) developed by Baker, Absher and Green (2000). Almost all respondents indicated that Park Facility Cleanliness (96%); Campsite Amenities (92%); and Safety and Security (90%) were Somewhat, Very or Extremely Important to their camping experience. Figure Importance of Services to Camping Experience Not At All Important Slightly Important Somewhat Important Very Important Extremely Important Park Facility Cleanliness 38.2% 58.1% Campsite Amenities 40.9% 50.7% Safety and Security 38.8% 51.5% Other Visitors 45.0% 34.6% Park Staff 47.2% 31.6% Park Natural Environment 43.0% 33.3% Park Roads 45.7% 25.3% Park Amenities 44.0% 23.6% Park Information 41.6% 20.4% Recreation Opportunity 21.2% 10.4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 25

28 Satisfaction with Services During Most Recent Camping Visit Respondents (n=2,700) rated their satisfaction of the following services during their most recent camping visit using a five-point scale (Very Unsatisfied to Very Satisfied). A large majority of respondents indicated that they were satisfied with Safety and Security (92%); Park Staff (87%); Park Natural Environment (87%). Figure 9.5 Satisfaction with Services During Most Recent Camping Visit Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Safety and Security 53.3% 38.9% Park Staff 45.7% 41.2% Park Natural Environment 61.4% 25.9% Park Facility Cleanliness 50.5% 35.1% Park Information 56.0% 28.6% Other Visitors 54.9% 29.5% Campsite Amenities 54.0% 28.6% Park Amenities 56.7% 22.9% Park Roads 52.0% 20.7% Recreation Opportunity 43.2% 15.7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ministry of Parks, Culture and Sport 26

29 Respondents Suggestions that Saskatchewan s Could Do to Make Future Camping Visits More Enjoyable Respondents were asked to provide any suggestions Saskatchewan s could do to make future camping visits to Saskatchewan provincial parks more enjoyable. A total of 1,275 out of the 3,035 respondents provided comments. After removing all identifiers to protect the privacy of respondents, all verbatim comments were shared with Park Managers, so they could view the comments specific to their park. The most common comments are summarized in the following ten categories. Park Staff: Many respondents expressed their appreciation for park staff and the efforts made to ensure an enjoyable experience and in conserving and maintaining provincial parks for the enjoyment of future generations. The majority of these comments focused on the important role park staff plays in maintaining provincial parks and ensuring quality camping experiences. Several respondents shared their appreciation for the responsiveness, empathy, and helpfulness of staff to resolve an issue. There were also a large number of respondents who commented that there appeared to be less staff working in parks in recent years. Several of these respondents also expressed concern that this decrease in staffing was occurring when the number of park visitors and park fees were increasing. Respondents shared their concerns regarding the shorter hours park offices were open; less visibility of park staff which some respondents believed led to greater rule breaking from other visitors; and decline in cleanliness of facilities. According to these respondents, having fewer staff negatively impacted their view of the park and their camping experience. Respondents emphasized the need for sufficient staff to ensure facilities were cleaned regularly to a high standard, longer park office/gate hours, more staff providing interpretive programming, and more frequent patrols by Conservation Officers/Park Rangers to ensure the safety of park visitors including consistent education and enforcement of rules and regulations. Respondents also identified need for proper training and communication between park employees as well as with campers so a consistent level of service is provided and staff are well-informed about rules, regulations, and policies, as well as activities happening in the park and customer service skills. Facility Cleanliness and Maintenance: A large number of respondents expressed their appreciation for the care and attention that staff took to maintain park facilities and amenities. There were also a lot of comments expressing the need for more frequent and consistent cleaning of park and campground facilities, especially bathrooms, showers, and service centres. Respondents also mentioned the following areas: swimming/beach areas, campsites (between bookings), and sewage disposal stations. Many respondents were frustrated with increasing number of visitors who did not clean up after themselves (including litter) and/or their pets. Respondents also commented on the need to ensure that park facilities and open areas were sufficiently maintained. Respondents specifically mentioned: ensuring a sufficient supply of hot water (but not scalding) in bathrooms and showers; sufficient maintenance of potable water supply to avoid unplanned shutdowns and/or boil water advisories; ensuring grass around campgrounds and other park facilities is mowed regularly; and sufficient tree maintenance (e.g., removal of deadfall and branches that could damage RVs). Ministry of Parks, Culture and Sport 27

30 Park Amenities: Many respondents greatly appreciated bathroom and service centre upgrades where they have been made over the past few years but also emphasize that there is still a lot of work to be done to improve and upgrade service centres, as well as the need to upgrade standalone bathrooms and outhouses. Some specific concerns with bathrooms and service centres were: installing accessibility bars, better temperature control in showers, rubber matting, handwashing stations at bathrooms where there are none, converting pit toilets to flush, as well as increasing the number of washrooms available. Many respondents expressed their appreciation that Saskatchewan s continues to provide free firewood. However, many also expressed disappointment with the quality of wood (e.g., wet, green, unmanageable lengths, not split) or that sometimes there was not enough wood, especially later in the season. Other areas for improvement most often cited included: boat launch upgrades; playground equipment upgrades; sewer dump station upgrades; docks for mooring or fishing; designated pet-friendly off-leash areas (some wanted these areas to have water access); laundry facilities; and better cell reception and Wi-Fi connectivity. Respondents also commented on the need to provide more: frequent pump outs from bathrooms, garbage bins and recycling bins (several expressed concern that some parks had replaced smaller garbage cans with fewer large garbage containers); beach maintenance, hiking and biking trails, and quality concessions/stores. Park Roads: A large number of respondents commented about the deteriorating condition of park roads, especially campground roads. The most common comments focused on the need for more pothole patching, as well as resurfacing boat launches, parking lots and entrances to parks. Some recommended for all park roads to be paved while others suggested switching broken paved roads that are expensive to maintain to gravel roads, as long as they could be graded more frequently. Several respondents identified the need to provide adequate dust control on gravel roads, especially within campgrounds. Many respondents were also concerned with the safety of park roads at some locations, especially given the increase in traffic and the size of camping units in recent years. Many respondents also commented overhanging trees and narrow roads were issues for larger camping units and trimming trees to improve sight lines on corners. Some suggested widening roads and in a few cases respondents suggested that in some parks narrow two-way roads could become one-way to improve safety and maneuverability around the campground. Respondents also mentioned that more education, signage and/or enforcement efforts are needed to prevent vehicles from parking on narrow park roads both inside and outside campgrounds. Several respondents also expressed concern for road safety as some trails lead out onto roads without a shoulder or another connecting trail so pedestrians and cyclists are forced to be on the road in traffic. Ministry of Parks, Culture and Sport 28

31 Campsite Amenities: Many respondents stated they appreciated the increase in the number of electrified campsites in provincial parks over the past few years. As a result, there were far fewer comments identifying the need for more electrified campsites. However, many respondents stated that there needs to be more full-service (electric, water, and sewer) campsites. Many respondents also identified the need for more campsites in general to accommodate the continued high demand. Several respondents stated that there should at least be water hook-ups and more campgrounds that have private RV pump-out service available. Several respondents also commented on the need for more back to basics tenting specific campsites and for these to be in areas away from large campers. A number of respondents commented on the need to improve the quality of fire pits or BBQs. The most common comments were: upgrading fire pits/bbqs to quality culvert /ground-level rather than pedestal types; and ensuring they were placed a safe distance from RV pads and allowed enough space to comfortably place their camp chairs around it. Many respondents also commented on the need to improve campsites to better meet the needs of campers with larger camping units. Suggested improvements included: expanding campsites; leveling RV pads; removing branches or other obstacles that could damage RVs; and ensuring that campsites had adequate drainage. Many of these respondents identified the need to ensure that any campsite improvements were done in a way to maintain or enhance the privacy between campsites. A number of respondents were concerned that the redevelopment of campsites in recent years was reducing the number of quality tenting campsites both electric and non-electric. Several respondents commented on the design of some campsites that had been recently upgraded. In some cases, the power pedestal and sewer connection was located on the wrong side. As a result, campers had to use extra cords and/or hoses to be able utilize the campsite utilities that they were paying for in their camping fees. Ministry of Parks, Culture and Sport 29

32 Safety and Security: Overall, the majority of respondents were satisfied the safety and security during their most recent visit. Many respondents emphasized the importance of having rules and regulations that were enforced in a consistent and professional manner. The most frequently cited suggestions were to increase the presence of park staff and Conservation Officers and to consistently enforce existing rules and regulations; including issuing fines, tickets and evictions to ensure compliance. The majority of suggestions focused on the need to increase the frequency of patrols in campgrounds, beach/swim areas, boat launches, and picnic areas. Many of the respondents suggested the importance of patrolling each area at peak times and at a variety of times. Many commented that the patrol schedule were either so rare or predictable that people would pause or postpone their party until after the patrol. Some respondents commented on the long response time when they called the Park Watch phone number. Some respondents suggested that unless response times improved campers might be less likely to report issues to Park Watch and the number of incidents could increase that would be unsafe for campers and/or take away from campers enjoyment. Many respondents commented on issues surrounding pets in the park. Respondents stated rules around pets should be monitored more closely and better enforced through more than verbal warnings. Most common problems were dogs off-leash and running at large in other campsites or on the beach with owner paying no mind, owners not picking up after their pets, excessive barking, and pets being left unattended. Some respondents commented about their fear of dogs or fear of dogs attacking their pets or children. Many respondents who commented about issues surrounding dogs suggested a separate dog-friendly campground. Several respondents suggested limiting the number of pets in a camping group and a couple even suggested banning pets (especially dogs) from provincial parks. Many respondents also commented that it was increasingly common individuals only receive a verbal warning regardless of the severity of the violation or if they have received multiple warnings for the same issue. Several respondents suggested this was a major reason the number of visitors who do not comply with park rules and regulations has increased in recent years. As a result, many respondents commented there were more and more incidents that detracted from their camping experience. The most commonly cited examples included: dogs (off-leash, pet waste, left unattended, barking, and in unauthorized areas); excessive noise (especially partying and portable generators during quiet time); excess equipment or vehicles in or adjacent to a campsite; and offensive behaviour of other campers. Many respondents also suggested the need to address more serious violations that were a risk to public safety. The most common examples included: speeding, unsafe boating, garbage in campsites that could attract bears/wildlife, and drunken and/or disorderly behaviour. Ministry of Parks, Culture and Sport 30

33 Behaviour of Other Campers: Many respondents commented on the positive interactions they had with other campers during their most recent visit to a Saskatchewan provincial park. Most of the respondents comments discussed in the previous safety and security section also relate to other campers/visitors who were not following the rules or regulations. Many respondents expressed concern about the amount of campers that were violating camping rules and regulations related to regular and seasonal camping. The most frequent comments regarding regular camping were: Campers who booked extended stays only to cancel at the last minute; Campers who booked a campsite but never arrived and did not cancel so on the campsite reservation system the campsites appeared booked when vacant; Campers who were booking multiple campsites only to cancel at the last minute; Same camping unit in a 14-night maximum stay campsite continuously for more than fourteen nights; Excessive amount of vehicles, boat trailers, tents, and extra equipment in campsite; and Camping units staying empty beyond 48 hours. A large number of respondents expressed their frustration with the number of empty campsites during their camping visit even though the campsite reservation system and staff indicated these empty campsites had been booked. Many of these respondents suggested this was a direct result of the minimal fee for changing or cancelling a campsite reservation. A number of respondents also commented that many of these empty campsites were preferred by many campers. As a result, when these empty campsites were put back into the system it created a cascading effect of campers moving to a more preferred campsite. A number of respondents commented that the seasonal camping application process seemed to be unfair. These respondents wondered how a random draw could result in the same person/family being drawn every year when others were never drawn despite applying five or more years in a row. Several of these respondents reported they were advised to submit as many applications as they could using different names, addresses and other contact information. Many comments also related to other campers being inconsiderate of others and the park s natural environment by littering; excessive noise during quiet times as well as throughout the day; not cleaning up after pets or not keeping their pets under proper care and control; and excessive generator use. Information about the Park and Area: Most of the comments related to this theme focused on the need to ensure information and signage was up-to-date and readily available. Comments related to information included in the campsite reservation system were discussed earlier in this report (see Section 7). Respondents also specifically mentioned the need for improving information about park activities, trail information, and other notifications or warnings (e.g., boil water advisories, lake water quality/swim advisories, etc.). They suggested this information needs to be more clearly posted in public spaces that are frequented by campers and other visitors. Several respondents commented on the need for improved highway and trail signage that is intended to provide directions to the park and other area attractions. Ministry of Parks, Culture and Sport 31

34 Trail Maintenance and Information: This was consistent with comments from many respondents about the need for having up-todate trail maps so visitors would feel more comfortable using park trails during their camping visit. A large number of respondents commented on how much they valued having access to trails and pathways that were well-maintained and well-marked. A number of respondents commented on the need to have trails that are accessible to people with disabilities and safe for young children. A number of respondents also commented on the need for better information and trail maintenance for visitors who want to hike or mountain bike on unpaved trails beyond those that interconnect campgrounds/park facilities. Interpretive and Conservation Activities: According to The Parks Act, provincial parks have a mandate to ensure the conservation of park ecosystems and natural resources. In addition, interpretive and education activities are available to varying levels in several provincial parks. A large number of respondents commented on the importance of conserving park ecosystems and natural resources. The most frequently cited comments were related to: improving lake water quality (e.g., algae and weed control); improving insect control (e.g., mosquitoes, wasps, ticks, canker worms, etc.); improving fish populations (e.g., enforcing sport fishing limits; stocking fish and improving fish habitats); ensuring sufficient forest fire protection and restoration are taking place; and planting more trees in campgrounds and common park areas. Several respondents also mentioned the need to improve wildlife control (e.g., bear proof garbage containers) and public awareness of how to avoid attracting potentially dangerous wild animals into campgrounds/common park areas. Some respondents were concerned about insect, plant and aquatic invasive species and it was important efforts were being made to protect the parks ecosystems from these threats. Several suggested the need for further public awareness/education about actions visitors could take and other initiatives being taken by provincial and federal agencies. A large number of respondents commented about how much they enjoyed the programs offered by parks, especially the special events and children/family programs. Many respondents also commented on the lack of communication about available programs and events. As a result, many find it difficult to find out when and what programs are offered if any. Many respondents commented on the need for increasing the availability and variety of quality interpretive and educational programming, especially children s programs. Some respondents commented that over the past few years they have noticed a reduction of interpretive and education programs in provincial parks. Several commented that the availability of staff-led programming varied considerably from one park to another. A number of respondents commented that this type of programming needs to be provided consistently throughout the entire camping season. Several respondents indicated they wanted more conservation-based educational programming suitable for all ages about the ecosystems in the park and how to protect it. Ministry of Parks, Culture and Sport 32

35 For more information regarding this study, please contact: Dr. Dwayne Baker, Senior Research Analyst Social Research Unit, Parks Division Ministry of Parks, Culture and Sport Government of Saskatchewan 2 nd Floor, 3211 Albert Street Regina, SK S4S 5W6 CANADA Dwayne.Baker@gov.sk.ca For more information, about Saskatchewan s, please visit our website: Ministry of Parks, Culture and Sport 33