PREFERRED CUSTOMER BOOK

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Coral Walsh
5 years ago
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1 PREFERRED CUSTOMER BOOK

2 AMERICA S #1 RATED RV SERVICE, COLLISION AND RENOVATION SPECIALISTS

MAINTAINING YOUR INVESTMENT. Your RV is your home on the road. It s your safe haven.

So why trust service to anyone less than the best in the industry?

3 MAINTAINING YOUR INVESTMENT. Your RV is your home on the road. It s your safe haven. Your base for exploring and adventuring. So why trust service to anyone less than the best in the industry? Master Tech RV experts are trained to handle every detail of your investment s care with proficiency and craftsmanship. No one else is more equipped, more trained or more skilled than the technicians at Master Tech RV to handle everything from routine maintenance to major repairs on virtually every make and model of RV on the road today. Trust Experience. Trust Master Tech RV. 1

You can rest assured that every job, from a simple oil change to a intricate roof harness replacement to a refrigerator fire, will be handled expertly and efficiently.

4 THE BEST IN THE BUSINESS. Wherever you purchased your RV or what model it is, Master Tech RV is ready to service your needs. 20 service bays & RVIA/RVDA certified/master certified technicians, electrical & mechanical engineer. You can rest assured that every job, from a simple oil change to a intricate roof harness replacement to a refrigerator fire, will be handled expertly and efficiently. We service thousands of RV s a year, and we apply our expertise and craftsmanship to every single one. General Services Include Jacks & Leveling Systems Slide-Out Systems Water Systems LP Systems Electrical & Charging Systems Electronics & Satellite Systems Silverleaf Coach Management Systems Refrigerators & Water Heaters Aqua-hot Heating Systems Generator Air Conditioning & Furnace Floor Heating Awnings Air Suspension Mud Flaps Doors (Compartment, Entry & Interior) Steps Fireplaces Hitches Tanks Mirrors and a whole lot more! 2

CHASSIS EXPERTS While other dealers and repair centers subcontract major repairs and chassis work, Master Tech RV has the equipment and expertise to handle them on-site.

5 CHASSIS EXPERTS While other dealers and repair centers subcontract major repairs and chassis work, Master Tech RV has the equipment and expertise to handle them on-site. We take on every challenge with personal attention and singular focus: getting the job done right. From general chassis maintenance and tires to engine repair and oil change, we have the tools, the parts and the professionals to get you back on the road smoothly and safely. Services Dash HVAC System Brakes Tires Air Suspension Cruise Control Drive Shaft Rear End Differential Radiators Exhaust System Fuel System Alignment Shock Absorbers Vibration/ Drivability Tire Pressure Monitoring Blowout Protection Nitrogen Tire Inflation Oil Change Chassis Maintenance Chassis Lubrication 3

PAINT, BODY, DELAMINATION & COLLISION SPECIALISTS.

We have access to more parts, employ more trained experts and have more experience with body work and collision repair than anyone else

With certified RV collision technicians on staff, an industry-leading paint facility that offers four heated 60-foot down-draft paint

good. We can even fabricate parts that are no longer available for older models and manufacturers that have gone out of business.

6 PAINT, BODY, DELAMINATION & COLLISION SPECIALISTS. When it comes to repairing your RV after a collision, Master Tech RV is second to none. We have access to more parts, employ more trained experts and have more experience with body work and collision repair than anyone else in the industry. With certified RV collision technicians on staff, an industry-leading paint facility that offers four heated 60-foot down-draft paint booths, and on-staff experts in fiberglass, gelcoat, stainless steel and aluminum repairs, we will get you back on the road and looking good. We can even fabricate parts that are no longer available for older models and manufacturers that have gone out of business. Accidents happen. Master Tech RV is here to fix the damage. Insurance Collision Repairs OEM and Full Custom Paint Renovations Fiberglass, Gelcoat Repair & Fabrication In-house Exterior Graphics Designer Fiberglass & Rubber Roof Replacement Services Spray on Coating for Roofs Fabrication (Molds For Unavailable Parts) Diamond Shield - Invisible Rock Shield Sidewall Replacement Finish Buffing 4

WINDSHIELD/ GLASS PROFESSIONALS Master Tech RV windshield and glass shop installs more windshields than any

We replace over 250 windshields a year and can service virtually every make and model.

We have virtually have every windshield in stock to replace your cracked or chipped windshield.

7 WINDSHIELD/ GLASS PROFESSIONALS Master Tech RV windshield and glass shop installs more windshields than any other single-site RV dealership in the U.S. We replace over 250 windshields a year and can service virtually every make and model. We have the technicians and the tools to ensure a correct installation. We have virtually have every windshield in stock to replace your cracked or chipped windshield. We also use a proprietary process to eliminate fog and condensation in side windows. We can get you back on the road and seeing clearly - faster than anyone else. Services Replace Windshields Replace Side Windows Remove Fog/ Condensation 6

REMODELING AND INTERIOR DESIGN SPECIALISTS At Master Tech the possiblities for customizing the inside of your home are

With extraordinary precision and attention to detail, our craftsmen work with wood, tile, marble, stone and luxury

We can create beautiful custom hardwood cabinetry, custom countertops, dinette booths or convenient computer stations.

We can repair minor to major interior damage and have the inside of your coach looking better than new again.

8 REMODELING AND INTERIOR DESIGN SPECIALISTS At Master Tech the possiblities for customizing the inside of your home are endless and only limitied by your imagination. With extraordinary precision and attention to detail, our craftsmen work with wood, tile, marble, stone and luxury flooring. We can create beautiful custom hardwood cabinetry, custom countertops, dinette booths or convenient computer stations. Need something fixed? We can repair minor to major interior damage and have the inside of your coach looking better than new again. BATH RENOVATION Artistic Backsplashes Vanities & Sinks Plumbing Fixtures Custom Walk-In & Handicap Showers Special Storage Options BEDROOM Custom Desks & Storage Cabinets Mattress & Night Stand Reconfiguration TV & Cabinetry Replacement Electronics Upgrades CEILING Decorative Packages Upholstering FLOORS Stain Resistant Carpet & Padding Stone, Porcelain Luxury Flooring, Vinyl, Tile & Wood Radiant Heat Systems 7

9 FURNITURE Artistic Backsplashes Changing Basins or Sinks Plumbing Fixtures Shower Stalls & Hardware Special Storage Options KITCHEN RENOVATION Custom Desks & Storage Cabinets Mattress Reconfiguration Night Stand Reconfiguration TV Upgrades Electronics Upgrades LIGHTING Ceiling Sconces Window Valances STAIRWELL New Tread Material Side Wall Upholstering CUSTOM TV INSTALLS Windows Lambrequins Privacy Curtains MCD Shades 8

Silverleaf Electronics - SMART COACH At Master Tech RV, We are a fully certified Tier 1 Service &

With all the different Silverleaf products which include the VMS-330 the Aladin Replacement to

VMS-640 CL Glass Dash Total Coach Monitor Standard on several high end coaches or is available as a

VMS-330 - Aladin To Silverleaf Conversion Providing an extremely reliable solution to replacing the

Instrumentation for managing your coach.

levels and much more to provide a smart way to automate, monitor, and control your coach.

10 Silverleaf Electronics - SMART COACH At Master Tech RV, We are a fully certified Tier 1 Service & Installation center for Silverleaf Electronics. With all the different Silverleaf products which include the VMS-330 the Aladin Replacement to Total Coach Control. VMS-640 CL Glass Dash Total Coach Monitor Standard on several high end coaches or is available as a aftermarket addition for almost any recent diesel pusher. VMS Aladin To Silverleaf Conversion Providing an extremely reliable solution to replacing the Coach Information, Camera switching, tank Capacities combined with Engine & Transmission Instrumentation for managing your coach. 9 Touch Screen coach information ties together the inverter, generator, transfer switch, tank levels and much more to provide a smart way to automate, monitor, and control your coach. Even through your smart phone. Some Features Include Engine Transmission Inverters Generator / AGS 12 & 110v & Amps DC & AC Power Solar Surge Protector Tank Levels Tank Pressures Awnings Cameras Smart Phone App Pump & Auto Fill Hydronic Heating Climate Control Shade Control Lighting Control Tire Monitoring AND MORE! Coach Integration Exclusively by MTRV!

Platinum Series Day / NIGHT SHADES The Ultimate in RV

advanced window shade technology provides excellent

Standard with elegant decorator polyester night-shade

Switched Power operation or wireless remote control is

include proprietary auto retract feature 866-895-4556

11 Platinum Series Day / NIGHT SHADES The Ultimate in RV Luxuary with Platinum Series Day/ Night Shades MCD advanced window shade technology provides excellent solar protection and privacy Features and Benefits Now Standard with elegant decorator polyester night-shade fabrics Just touch-n-release to effortlessly raise the shades no more strings to break! See out but not in with the ClearView II Solar Screen Switched Power operation or wireless remote control is optional to control any house shade Windshield shades include proprietary auto retract feature Holiday Place Elkhart, Indiana sales@mastertechrv.com 10

195,000+ Happy Campers 10% DISCOUNT WWW.MASTERTECHRV.COM Visit Our Booth for Pricing NEED AQUA-HOT SERVICE? www.

com We Stock 99% of all Parts 10% DISCOUNT TOWARDS INTERIOR & EXTERIOR RENOVATION LABOR ONLY WITH PREFERRED

12 195,000+ Happy Campers 10% DISCOUNT Visit Our Booth for Pricing NEED AQUA-HOT SERVICE? NEED AQUA-HOT PARTS? shop.mastertechrv.com We Stock 99% of all Parts 10% DISCOUNT TOWARDS INTERIOR & EXTERIOR RENOVATION LABOR ONLY WITH PREFERRED CUSTOMER BOOK OFFER DOES NOT APPLY TO INSURANCE & WARRANTY WORK UNLIMITED USE ONE DISCOUNT PER VISIT 10% DISCOUNT CANNOT BE COMBINED WITH ANY OTHER OFFERS

13 PERSONAL SERVICE ADVISORS Master Tech RV is prepared to assist you in keeping your RV on the road and in top working condition. Our Master Tech RV Service Advisors are the best in the business. They understand your concerns with your RV & are there to provide advice on the best maintenance and service practices. They can schedule and coordinate work through various stations, and will help with warranty authorizations. They ll track the status of your service, provide regular updates, and ensure that you re comfortable with every aspect of the work. CUSTOMER LOUNGE While service is being performed on your vehicle, please enjoy complimentary coffee, catch your favorite news and shows on our flat screen TV, take advantage of the free WiFi to stay in touch or get some work done or just relax, read and have a conversation in our comfortable, well-appointed lounge. In fact, you just might end up getting so comfortable you ll wish our Service Techs weren t quite so efficient. Out & About There are many entertaining things to do while you enjoy your stay with us. You can visit the Famous RV Museum Hall of Fame or visit the Henry Ford Museum. Local wineries offer tours & tastings so you could find a new favorite wine. 13

14 HOW IT ALL STARTED Master Tech RV Service Center is the culmination of Tim Klenks forty year journey in the RV industry. Almost from birth, Tim has been involved in the RV and recreation industry. First, in his family s vacation resort, then at the age of sixteen, Tim became part of his family-owned RV dealership in Park Rapids, MN. The camping season is short in Minnesota, and after some economic downturns, his family decided to close the dealership. Tim loved the business, and decided that Elkhart, IN, home of his wife, Kathy, was where he wanted to go. Soon, Tim had accepted a Service Manager position at a local RV dealership, and shortly thereafter, he and his family completed the move. Things went very well in the RV dealership service department. He developed strong relationships with all the RV manufacturers such as Newmar, Monaco, Country Coach, Tiffin, Blue-Bird, Keystone, and many others. Over the years Tim s experience and skills grew. He was offered a position as parts, customer service, and warranty claims manager at one of the largest RV manufacturers in the area. Tim gained even more experience and depth of knowledge working in the manufacturing sector. With Tim s leadership, experience and direction the Mfg authorized Tim to split the service and parts divisions. Tim Starting and Managing the new parts and service division leading the manufacturer in building, suporting and customer satisfaction for customers and dealers across the country. When the time was right, Tim made the tough decision to strike out on his own. In 1998 Tim & Kathy purchased property with buildings large enough for Tim to launch his own independent RV Service and Renovation Business. Over the years the business grew, as did the great reputation for quality repairs done at Master Tech RV. In 2003, Master Tech RV Service moved to its current location at Holiday Place, Elkhart, IN. department we can house over 30 Motor Coaches 14

15 WHAT MAKES US DIFFERENT Master Tech is now the oldest, most highly respected independent RV repair facility in the country. We specialize in Insurance and Warranty claims of all types, full renovations, customizing, and upgrades. We have a customer satisfaction level second to none, just ask our customers. Many of our regulars just plan a stop at Master Tech as part of their trip. At Master Tech RV, we ensure full satisfaction, no matter what you need, we will make it happen, the experts at Master Tech RV are passionate about making your RV dreams a reality. Master Tech RV helps RVers uncover a better, more rewarding RV life by continually striving to provide the perfect RV service. Our Customers Our customers believe in more then just getting a job done. They believe that their RV, no matter how big or small, is a piece of them. It is their life, that is why at Master Tech, we take extra care for every job. Beauty, elegance and satisfaction is our goal and we won t stop until the job is finished. We ve understood this for years. That s why we believe our customers and their dreams are sacred. Our customers are a part of our family. Every day we strive to make our family proud. The ultimate in service since 1997 The highest compliment our customers can give us is the referral of their RV friends, family and business associates Thank you for your trust. Timothy C Klenk CEO / Founder 15

THE MOTOR HOME THAT REALLY WORKS

THE MOTOR HOME THAT REALLY WORKS 2002 Set a course. Find a new place. The boundaries are as broad as your imagination and road map. Share some time. Make new friends. Explore the valleys, canyons and coastlines.