2017 EMEA Regional Convention Information Guide

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1 2017 EMEA Regional Convention Information Guide Official Arrival Date Thursday, 11 May 2017 Official Departure Date Monday, 15 May 2017 Please read this entire guide for important information that will assist you in preparing for your trip. Be sure to complete the 2017 EMEA Regional Convention web registration no later than Friday, 24 March. It is important that you fill out the website registration form completely. However, if you do not have your airline information available by 17 March, kindly complete the remainder of the information and provide your flight information at a later time. Page 1 of 8

2 Accommodation Shangri-La Hotel Sydney 176 Cumberland Street The Rocks, Sydney NSW 2000, Australia Phone: Fax: HOTEL WEBSITE With stunning views of Sydney s spectacular Harbour, the Harbour Bridge and the world-famous Opera House, the luxurious Shangri-La Hotel brings welcoming hospitality to the historic Rocks district in the heart of this dynamic city. This first class property will be EMEA Regional Convention attendees host hotel in Sydney. Each attendee is assigned their own room at the Shangri-La Hotel. MetLife will pay for your room during official program dates. All attendees are responsible for any incidental expenses and must present a credit card on check in. MasterCard, Visa, American Express, and Diners Club are accepted at the Shangri-La Hotel. Guest room features and amenities include: Central air and heating Complimentary Wi-Fi Internet access Large, triple glazed soundproofed windows Marble bathroom with separate shower Bathrobes and slippers Deluxe toiletries Electronic safe Satellite / cable TV and movie channels International direct dial telephone Mini-bar and coffee/tea maker 24-hour in-room dining Laundry and dry cleaning services Hairdryer (note: Electricity in Australia volts, 50 cycles. You can't plug your appliances into electrical outlets unless you have a converter or transformer with TYPE I plug.) On-property features and amenities include: CHI Spa offering a wide range of treatment services Fully-equipped gymnasium (open 24 hours), complimentary for hotel guests Health Club with indoor swimming pool, jacuzzi and sundeck, complimentary for hotel guests Concierge Services Laundry & dry cleaning services Business Center Conference Check-In Date The official check-in date is Thursday, 11 May. Hotel check in time is 15:00. If you have a flight arriving earlier than 15:00, every effort will be made to have your room available when you arrive at the hotel. Conference Check-Out Date The official check-out date for the conference is Monday, 15 May. Hotel check-out time is 11:00. At checkout, attendees must pay all incidental charges incurred during their stay. Please see Expenses for those expenses you are responsible for. There will be a member of MetLife s Global Event Management team in the lobby to assist you. Booking Hotel Rooms Outside of Conference Dates Hotel rooms at the Shangri-La Hotel Sydney can be arranged on your behalf by MetLife s Global Event Management team at the MetLife Group Rate of $430AUD per night (subject to availability.) You do not need to contact the hotel directly, please note your request for additional nights on the website registration form. Page 2 of 8

3 Agenda Following is a preliminary agenda for the conference. See also Tours and Attire for more details. Each event is for all attendees unless otherwise noted. Thursday, 11 May Official arrival day in Sydney Transportation provided from the airport to the hotel Conference Registration and Hospitality Offsite Welcome Dinner in the historic Rocks District Friday, 12 May Breakfast at hotel Business Session & Recognition Program Lunch at hotel Afternoon at leisure with optional shopping shuttle Regional Dinner in Darling Harbour Sydney Opera House Saturday, 13 May Breakfast at hotel with Knowledge Forum Lunch at hotel Tour Options: Sydney City Tour Bridge Climb Harbour Cruise & Taronga Zoo At Leisure Sunday, 14 May Breakfast at hotel with Knowledge Forum Optional CSR Activity Lunch at hotel Tour Options: Sydney City Tour Bridge Climb Harbour Cruise & Taronga Zoo At Leisure Gala Celebration at Sydney Town Hall Monday, 15 May Official departure day Breakfast at hotel Hotel check-out Transportation provided from hotel to airport Flight homeward Taronga Zoo Page 3 of 8

4 Air Transportation Air Travel for this conference will be arranged on your behalf by the MetLife team in your country. Please be sure to arrive at Sydney International Airport (SYD) by 16:00 on Thursday, 11 May. Departures on Monday, 15 May can be at any time, but please keep in mind that the hotel check-out time is 11:00. If you choose to arrive earlier or extend later than these dates / times, any additional hotel costs are considered a personal expense. If you have any concerns with flights outside of these guidelines, you may contact Lily Zhang in MetLife s Global Event Management team at LZhang27@metlife.com. Attire Guidelines Tours Tour Attire Footwear Sydney City Tour Harbour Cruise & Taronga Zoo Casual - Comfortable attire including jeans, t-shirts and a light jacket Comfortable walking shoes including sneakers and sandals Sydney Harbour Bridge Climb Casual - Comfortable attire including jeans, t-shirts and a light jacket; Skirts and dresses not recommended; Sunglasses are recommended Outdoor gear, based on the day s weather conditions, such as a hat and coveralls, will be provided Sneakers or flat shoes with laces are mandatory. Sandals, open toe or high heeled shoes are not permitted Important Note: No mobile phones or selfie camera sticks are permitted on the climb and must be stored in the secured lockers Special Events Event Men Ladies Welcome Dinner* Regional Dinners* Smart casual Collared shirt with jeans or slacks Smart casual - Dress or blouse with jeans, slacks or skirt Business Session Business attire Suit & tie Business attire Gala Celebration* Suit & tie Cocktail dress or long dress *In the evenings in Sydney, it can be cool, please bring a light jacket, sweater or wrap with you. Page 4 of 8

5 Banks/Currency Exchange/Credit Cards It is recommended that you withdraw local currency at automated teller machines (ATMs) as ATMs usually offer the best exchange rates. Traveler s cheques and currency may be exchanged at the hotel front desk for a small fee. It is recommended that you use major credit cards for purchases and hotel incidental charges. However, you should inform your credit card company of your travel to Australia prior to leaving home as many banks will not authorize overseas transactions unless they are informed in advance of your plans. Australia s currency is the Australian Dollar ($AUD). Corporate Social Responsibility (CSR) Providing attendees with the experience to participate in meaningful community involvement is an EMEA Regional Convention tradition. Please indicate your interest in participating in this year s Corporate Social Responsibility activity on the website registration form. More details about the CSR opportunity will be provided prior to the conference. Electricity Standard electricity in Australia is 240 volts and requires a TYPE I plug. Expenses MetLife will assume responsibility for the following expenses: Room and tax at the Shangri-La Sydney for official conference dates Airport transportation on official arrival and departure dates MetLife sponsored meals, tours, and events as outlined in the Agenda Gratuities for porters, housekeepers, food servers, and transportation drivers (Please do not feel uncomfortable about not tipping for these services.) The following expenses will be your responsibility: Incidental charges at the Shangri-La Sydney Pre or Post-conference overnight accommodations and related airport transportation Checked luggage and/or overweight luggage charges Guest Policy Contest rules determine if you have qualified as a double qualifier or a single qualifier. Double qualifiers may bring a guest at no additional cost. Single qualifiers who would like to bring a guest must pay the respective airfare and a ground cost of $2,900 USD to their home country, in advance of travel. All guests must be 16 years of age or older. Only one guest per qualifier is permitted. Page 5 of 8

6 Ground Transportation MetLife will provide transportation between the Shangri-La Sydney and the airport on the official conference arrival and departure dates. On arrival in Sydney, proceed through immigration, collect your luggage and meet a uniformed representative holding a MetLife sign in the area past baggage claim. This person will escort you to your transportation. Departure details will be provided during the conference. Language and Translation The Business Session will be conducted in English with translation available for certain languages. Please be sure to request your language needs on the registration form. Luggage Custom EMEA Regional Convention luggage tags will be sent to you in advance of the conference. Please attach one to each piece of luggage to help identify your bags. To assist in identifying and tracking luggage, tags should reflect the name of the MetLife attendee and not the guest s name. Always keep your passport, valuables, jewelry, and medication in the bag that you are traveling with, as there is always the possibility that you may make a connecting flight while your baggage does not. A carry-on flight bag can be helpful, especially if your itinerary includes changing airplanes. Medical Information Pregnant women should discuss their intended travel to Sydney, including the associated rigors of a long overseas flight, with their health practitioner. If you or your guest has any serious pre-existing medical conditions or allergies, please indicate them on your registration form. Guests who rely upon wheelchairs must bring their own. For your convenience and well-being, it is important that you bring a sufficient supply of any prescription medicine you may need. Most prescriptions cannot be refilled in Sydney. Mobile Phones Most cell phones will roam onto the Australian cellular telephone network, but this service has surcharges. Contact your mobile phone carrier for rate and compatibility information prior to arriving in Sydney. Passports & Visas Traveling to Australia requires a passport and a visa for all attendees. It is important to note that your passport must be valid for six months beyond the date of our trip and your visa should be secured as soon as possible. For more information on the various types of Visas, you may visit - If you only require an electronic VISA, you can apply online or in some cases your airline travel agency will be able to assist you with securing the appropriate evisa. For those requiring a Visitor Class 600 Visa, the Global Event Management team has worked with MetLife Legal to ensure you have the appropriate letters and documentation to process your Visa application. You may contact Lorena Dictter with any questions or concerns related to Visas - ldictter@metlife.com. It is a best practice to make a photocopy of the identification page of your passport, and two extra passport photos, and pack it separately from your passport. This will make it easier to get a new passport should it be necessary. Page 6 of 8

7 Time Zone In May, Sydney will be in Australian Eastern Standard Time Zone. You may refer to the chart for time conversion. 12:00pm (noon) in Sydney on Thursday, 11 May Athens/Beirut/Moscow Thursday, 11 May 5:00AM Cairo/Warsaw Thursday, 11 May 4:00AM Dubai Thursday, 11 May 6:00AM New York Wednesday, 10 May 10:00PM (22:00) Tour Options Everyone will automatically be registered to participate in the Sydney City Tour on either Saturday or Sunday. You, and your guest if applicable, do not need to register for this tour. On the alternate day, you will need to select for your choice of tour via the registration website. On arrival at the program, you will receive your final tour details and itinerary. Please note that all qualifiers and their guests will be registered for the same tour. Option 1: Taronga Zoo & Sydney Harbor Tour The best way to see the harbour is to sail on it! Sydney Harbour is commonly referred to as the most beautiful natural harbour in the world, with 240 kilometers of shoreline encompassing approximately 54 square kilometers of water. You will board a catamaran for a scenic sail on the calm water before disembarking at the famous Taronga Zoo. This is Australia s leading zoological garden, featuring the finest collection of native animals and a diverse collection of exotic species. The Zoo itself is situated on elevated land along the waterfront, in one of the most beautiful vantage points in the entire City. After your visit to the Zoo, you will be able to take the ferry back across the harbor at your leisure. Estimated Duration: 3-4 hours in the afternoon; see your onsite agenda for departure time Recommended Attire: Casual, comfortable shoes Restrictions: None Option 2: Sydney Harbour Bridge Climb The Sydney Harbour Bridge is one of the most fascinating engineering structures in the world, and one of the most recognized icons of Sydney. On the exhilarating Bridge Climb adventure, you will make your way over 1500 meters of steel - across catwalks, ladders and arches on your way to the summit. Nothing else in Sydney gives you this breathtaking perspective. You'll find the climb is at a leisurely pace and stringent safety standards are followed. You will never forget this amazing experience! Estimated Duration: 4 hours; see your onsite agenda for tour departure time Recommended Attire: Casual - Comfortable attire including jeans, t-shirts and a light jacket; Skirts and dresses not recommended; Sneakers or flat shoes with laces are mandatory. Sandals, open toe or high heeled shoes are not permitted Restrictions: Not recommended for those with sensitivity to heights or heart conditions; no restrictions on weight Option 3: At leisure Page 7 of 8

8 Weather In May, the average high in Sydney ranges from 16 C (61 F) - 20 C (68 F). This is perfect weather for touring. In the evening, the temperature averages around 12 C (54 F). A jacket or sweater is recommended for the cooler night temperatures. Page 8 of 8

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