2008 Annual Australasian Conference Excellence in Crisis Communication
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- Eileen Hodges
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1 Conference Program Wednesday 25 Friday 27 June 2008 Surfers Paradise Marriot Resort 158 Ferny Avenue SURFERS PARADISE QLD 4217 Emergency Media & Public Affairs is a non-profit organisation providing a forum for the exchange of ideas and approaches to emergency and crisis communication. EMPA is strongly supported by ; Dept of Emergency Services, Qld; La Trobe University; Phillips Group; University of Southern Queensland and University of Sunshine Coast. Recognised experts in the field of emergency public affairs will be key speakers at the conference, which aims to benchmark the best responses to disaster across Australia, to share the lessons learned by practitioners on a broad range of emergencies and disasters, and to share academic research into many aspects of emergency and disaster communication, public awareness and information. Conference Objectives To benchmark the best media liaison and public affairs responses to disaster across Australia and to share lessons learned by practitioners To provide a common meeting ground for practitioners and researchers for discussions on various aspects of Emergency Media and Public Affairs To enhance the reputation and value of Emergency Media and Public Affairs professionals through peer, agency and academic recognition of the discipline To provide a forum for interaction between all Emergency Media and Public Affairs professionals To work toward establishing a 'Centre of Excellence' for Emergency Media and Public Affairs through promotion of the discipline to key agencies and academic Institutions. Who should attend Practitioners working in emergency services media or in other federal and state government agency public relations departments who may be called upon to deal with the media in a major emergency such as a natural disaster Practitioners in local government, departments of transport, utilities, departments of health, departments of primary industries and agriculture, port authorities and airport corporations; and non-government, volunteer and charity organisations, media officers servicing this sector. Emergency, crisis and disaster communication researchers. Proudly Supported by, Dept of Emergency Services Qld, La Trobe University, Phillips Group, University of Southern Queensland and University of Sunshine Coast Conference Enquiries: Caryn Morgan (02) or caryn@cmaevents.com.au
2 Program Overview Wed 25 June 2008 Afternoon Research Program (all delegates welcome) Late afternoon Conference Registration & Welcome Reception on Lagoon Terrace Thurs 26 June 2008 Full day program including: Key Note s; Hypothetical; Forum Discussions and Open Panel Discussions. 1 st Annual General Meeting all delegates invited to attend Official conference dinner with a special guest speaker Fri 27 June 2008 Full day program including: Media discussion panel; two Key s; plenary sessions on topics of interest to all Workshops and facilitated group work Conference Committee Andrew Berkman, Dept of Emergency Services Qld Peter Hughes, Media Studies Program, La Trobe University Amalia Matheson, School of Communication, USC Peter Rekers, Manager, Crisis Preparedness & Response, Barbara Ryan, School of Humanities & Communication, USQ Karen Willett, A/Assist Director Emergency Management Liaison, Alastair Wilson, Assistant Director Media & Public Information, Registration Details FULL REGISTRATION AUD $1000 Includes welcome reception Wednesday, morning and afternoon teas, lunch each day, attendance at the 2 day technical program and trade show, official conference dinner on Thursday night, and a copy of Conference proceedings Group Registrations AUD $850 Applicable for group bookings of 3 and over Full Registrations from one organisation Technical Stream Wednesday 25 June 2008 AUD $60 Includes attendance at the afternoon research sessions, afternoon tea, and abstracts please note, there is no charge if you are a Student Day Delegate Registration AUD $500 Includes attendance for 1 day of the conference program, morning and afternoon teas, lunch and conference proceedings ) Accompanying guests tickets (all social events are included in the FULL registration fee) Welcome Reception on Wednesday 25 June (accompanying guest ticket per person) AUD $50 Official Conference Dinner on Thursday night (Accompanying Guest Ticket per person) AUD $110 How to Register Complete the attached Registration and Hotel Accommodation Forms and /fax/mail immediately to the Conference Secretariat:- see address details below - Special Student Rates available please contact Conference Secretariat Wednesday 25 June 2008 Academic Stream Time Session Title Presenters Style 3pm 5pm Research Program Facilitated by: Dr Peter Hughes La Trobe University Communication with disaster survivors Multimodal decision making on the fireground Applied drama in crisis management The future of Crisis Communication Susan Nicholls and Chris Healy University of Canberra Valerie Ingham Charles Sturt University Joanne Arciuli and John Carroll Charles Sturt University Doug Goudie James Cook University Conference Secretariat: Caryn Morgan CMA Events T: F: E: caryn@cmaevents.com.au 6 8pm Welcome Reception and Early Registration on the Lagoon Terrace Smart Casual
3 Thursday 26 June 2008 Conference Program Time Session Title Presenters Style am Speakers Breakfast on Terrace Host: Alastair Wilson 7.30am Late Registration am Welcome Peter Rekers am Hypothetical Host: Peter Koob Preparing for the Unexpected: Can we tell it how it is? am Morning Tea am Communication is core business - not an add-on Bruce Esplin Emergency Services Commissioner VIC 11.30am - 12pm Crisis Preparedness for Industry Gillian Burrows - preparing the organisation through learning from the John Holland Lane Cove Tunnel experience pm Infrastructure Forum Linkages between Private Industry & Government in Infrastructure preparedness pm Luncheon pm Terrorism: Churchill Scholarship investigating strategies in UK and Europe- what can we learn? pm Discovery Panel Session Findings from Wednesday s Academic Stream pm Afternoon Tea pm The Language of Emergency - how do you communicate clearly and with appropriate urgency. How can this be standardised across the states and territories, agencies and corporates pm Challenges of Crisis Communication in power distribution - Recent experiences and lessons learnt pm Crisis Simulation lessons learned from QLD Main Roads Tugan Bypass highway incident exercise to test multi-jurisdictional interation pm Annual General Meeting of Emergency Media & Public Affairs Conference all delegates invited 7.00pm Pre Dinner Drinks in Terrace Lobby Peter Rekers & Penny Townley Neil Stanbury Western Australian Police Facilitator:- Dr Peter Hughes La Trobe University Michele Hendrie Federal Attorney-General s Dept David Bruce, Colmar Brunton Social Research Michelle Berardone Powerlink Peter Rekers Co-Chairs: Barbara Ryan University of Southern Queensland Alastair Wilson Informal Welcome Open Forum Keynote Discussion Keynote s & Discussion Case Study 7.30pm Dinner on the Garden Terrace - Dinner Guest Speaker: Michael Hornby Surf Life Saving Australia Conference Secretariat: Caryn Morgan CMA Events T: F: E: caryn@cmaevents.com.au
4 Friday 27 June 2008 Time Session Title Presenter Style am Breakfast Discussion Groups Impact on Local Communities Local Government Recovery & Resilience NGOs, Charities Emergency Services 9 10am Media Communication Engaging the Community. Are we effective communicators? What does the media want/need? What do we want/need? am Challenges of gathering clean statistics in times of crisis am Morning Tea Barbara Ryan University of Southern Queensland Justin Coomber Flood Recovery Effort Andrew Berkman Dept of Emergency Services Queensland Ian Mannix, ABC Radio Peter Owen, APN Newspapers Darren Curtis, Channel 7 Mike Shapland Emergency Management Queensland am Translating national security objectives into community safety outcomes. Tony Pearce pm Case Study: NSW Equine Influenza Brett Fifield NSW Primary Industry pm Luncheon pm Emergency Response Communications: How Information Works During a Disaster - Communications Manual 2007 a concept with applications in Local Government pm Local Government Experience - case studies from Queensland floods; examples of team approach to crisis communication management - local government, emergency services, service providers pm Afternoon Tea pm New Media- Blogs, wikis, RSS feeds, podcasts, social media what are they and how can they compliment traditional communication methods. Catherine Mathison Star 9 Communications, Canada Andrew Berkman Department of Emergency Services Queensland Ross Monaghan Deakin University pm Panel Discussion Experiences from the field Facilitator:- Alastair Wilson Panel: Kevin Loomes, QLDES Chris Taylor PM&C Glen Paul AGD Amber Johnson VIC Justice pm Closing Address Overview of Lessons Learnt Introduced by: Peter Koob Informal discussions Panel Discussion Key Note Case Studies Interactive Panel Discussion
5 EMERGENCY MEDIA & PUBLIC AFFAIRS s June 2008 Registration Form & Tax Invoice EMPA is a Not for Profit Organisation and GST does not apply, please use this form as a tax invoice Please complete all sections below and fax/ or mail with payment to the Conference Secretariat. F: E: caryn@cmaevents.com.au REGISTRATION INFORMATION Title: Prof Dr Mr Mrs Ms Other Family Name First Name Position Organisation Name Badge to Read Business Address State Telephone Special Requirements (eg: dietary, access etc) PRIA Member Full Conference Registration * SPECIAL* Postcode Facsimile PRIA Special REGISTRATION FEES AUD$900 (includes welcome reception Wednesday, morning and afternoon teas, lunch each day, attendance at the 2 day technical program, official conference dinner on Thursday night, and a copy of Conference proceedings) Technical Stream Registration (not incl. in conference registration - complimentary for students ) AUD$60 (includes attendance for afternoon program on Wednesday 25 June, afternoon tea and conference proceedings ) Day Registration (per person, per day) AUD$500 (includes attendance for 1 day of the conference program, catering and conference proceedings ) Please indicate the day you will be attending: Thursday 26 June 2008 Friday 27 June 2008 Accompanying Guests Tickets (per person) Please note, these events are included in full registration Welcome Reception on Wednesday 25 June 2008 (price is per person) AUD$50 Official Conference Dinner Thursday 26 June 2008 (price is per person) AUD$110 TOTAL REGISTRATION PAYMENT $ ACCOMMODATION: Please see Accommodation Reservation Form (next page) PAYMENT DETAILS I will be paying by Credit Card Credit Card Type Mastercard Visa Card Number Expiry Date Name on Card Signature Payments by Cheque Payments by Electronic Transfer I will be paying by Cheque I will be paying by EFT Date? Mail this registration form together with a cheque payable to:- Fax this form to (02) indicating the date of the transfer Emergency Media & Public Affairs Ltd Acct: Emergency Media & Public Affairs Ltd PO Box 891 Bank: Commonwealth Bank ROZELLE NSW 2039 BSB: Account: Cancellation Policy Dress Code Contact Details Refunds less 25% will be granted for written cancellations up to 10 days prior to the conference. There will be no refunds after this Business Attire or Smart Casual for the Conference Lounge Suit for Gala Dinner on Thursday 26 Registration & General Information Caryn Morgan T E: caryn@cmaevents.com.au time. Substitutions are allowed up to 5 working days prior. June 2008 Australian Privacy Laws Under new Privacy Laws we must ask if you would like your contact details to be passed to other conference attendees: (please tick) Please remember that our Sponsors help to keep our registration fees to a minimum and ensure the high quality content for which the conference is renowned. Yes pass my details to conference attendees & sponsors No do not pass my details to conference attendees & sponsors
6 EMERGENCY MEDIA & PUBLIC AFFAIRS s June 2008 Accommodation Booking Form To avoid disappointment, please book your accommodation prior to 19 May The Hotel requires a Credit Card Number and Expiry Date to guarantee your Booking. THE CONFERENCE VENUE: Surfers Paradise Marriott Resort 158 Ferny Avenue, Main Beach, Surfers Paradise Special accommodation rates have been negotiated at Surfers Paradise Marriott Resort (the conference venue). The Marriott is located a block from Main Beach at 158 Ferny Avenue. The hotel also offers a Lagoon Pool with tropical fish & coral reef, swimming pool and spa, 24-hour room service and reception along with 304 rooms and suites rated 5 star. $205 per Queen room, per night (Government Rate is normally $235 per night!) Family Name First Name Check in Date Check out Date Check in Time Please note, check in time cannot be guaranteed before 3pm. Check out time is at 10am Room Type Queen Bed 2 x Beds (twin)* (see below if you have selected this option) *Sharing With Please advise who you will be sharing with Specials Smoking Room Non Smoking Credit Card Type Amex Diners Mastercard Visa Card Number Expiry Date Name on Card Accommodation Payments: Payments for accommodation should be made directly with the hotel. Your credit card details will be used to confirm your booking, however, no charge will be levied until your departure from the Hotel. Cancellation: Cancellations can be made up to 48 hours prior to arrival. After this time, a full night s accommodation will be charged. Alternative Accommodation Australis Sovereign 138 Ferny Ave, Surfers Paradise. QLD Phone: Quote Code for Conference Special: # 7513 Special Rate: From $160 per hotel room, per night, single/twin/double This Hotel is located in close proximity to the conference venue
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