INTRODUCTION. delegated responsibility for its delivery and the management of the company.

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1 EXPLANATORY NOTES 1 January to 31 December 2018

2 INTRODUCTION What is Kingston First Kingston First is a business improvement district (BID) which operates within Kingston town centre. Set up in accordance with the Local Government Act 2003, it is a not-for-profit company, limited by guarantee and principally funded by a levy. This levy is used to provide additional projects and services to those provided by Royal Borough of Kingston and other public agencies. The company is governed by a voluntary board of directors who represent a cross-sector of the town s business community. They are responsible for overseeing the delivery of the agreed business plan. A dedicated team is delegated responsibility for its delivery and the management of the company. Kingston First was the first BID set up in the country and is currently in its third term, which runs from The company needs to seek a renewal ballot to operate for a further term. Kingston First focuses on three themes: Supporting and shaping Marketing and promoting Enhancing and managing Kingston Full details of our projects and services, and our business plan can be found on our website. Our indicative financial overview is overleaf Kingston First is principally funded through a levy on non-domestic premises operating within the BID area. The BID area can be viewed on our website. The levy is set at 1% of the rateable value of properties on the 2010 Non-Domestic Ratepayers rating list in accordance with the business plan. The business plan allows for the multiplier to be increased each year by up to 3%. Last year the multiplier was not increased and has been set at 1.03 pence in the pound for two years. In 2018, the multiplier has been increased by just less than 3% to 1.06 pence in the pound. The projected levy income for 2018 is approximately 910,000. In addition to the levy, Kingston First is able to generate additional funding to contribute towards the delivery of the business plan; this includes running commissioned services and applying for grants, project and service contributions. Our indicative financial overview is overleaf. How do I pay? Payment instructions are found on your bill. The Royal Borough of Kingston issues the BID levy bills, collects the levy and transfers the funds to Kingston First. For all billing queries, contact the Council team shown on your bill.

3 OUR WORK AND ACHIEVEMENTS IN 2017 Supporting and Shaping Enhancing and Managing Launching a town centre employee privilege card, involving over 130 businesses and distributing 7700 cards to employees Running a programme of deep cleansing of streets across the town centre and additional greening projects Organising a programme of free workshops focussing on essential business skills and Over 200 businesses benefiting from cost savings services, from waste and recycling to utilities bills analysis, saving businesses 192,156 in 2017 Sharing town centre data and essential information on town centre issues Marketing and Promotion Providing a dedicated team of Rangers to respond to day-to-day issues in and around the town centre, 7 days a week. They respond to 9,000 incidents and jobs a year Managing and delivering the Christmas Market as a major footfall driver, adding to Kingston s Christmas offer, and delivering the Christmas lights across the town Trained more than 70 people through the RNLI life-saving river safety skills courses we run PLANS FOR 2018 In 2018, we continue to work against the business plan priorities and the delivery of Kingston First s programme of projects and services. We will also be: Ensuring we work with the Council, TfL and others to support the town through highway and development works in the town centre Rangers to respond to day-to-day issues in and around the town centre, 7 days a week Celebrating national and international events alongside a comprehensive seasonal marketing and promotional campaign Further developing our bespoke business workshop programme and business support activities, helping businesses save time, money and resource We will continue to manage and develop the Ancient Market Place offer, looking at new and vibrant activities that can further enhance this important space in the town centre FINANCIAL OVERVIEW Working on a number of initiatives which help contribute to a safer town centre, including facilitating over 120 radio link users, free river safety training, and supporting Pub Watch. Refreshing and championing Kingston online, with professionally managed and maintained website and social media In 2017, levy received is forecast as 881,968, and 752,947 in additional funding (including Transferred Services). Spend against business priorities is forecast as follows: Supporting Kingston: 216,089; Marketing Kingston: 341,275; Enhancing Kingston: 317,348; Overheads and Operations: 238,848; Transferred Services: 508,888. Supporting, sponsoring and delivering a range of events throughout the year to drive footfall and profile for Kingston The above forecast and budget are indicative. Full year-end 2017 accounts will be provided in Spring 2018, alongside 2017 s Annual Report. Delivering seasonal campaigns including summer and Christmas, ensuring Kingston is promoted locally and regionally In 2018, levy due is budgeted as 910,118, and 671,909 in additional funding (including Transferred Services). Spend against business priorities is budgeted as follows: Supporting Kingston: 249,053; Enhancing Kingston: Marketing Kingston: 384,137; 386,768; Overheads and Operations: 262,221; Transferred Services: 488,617. Transferred services includes running and managing the Ancient Market Place, markets and other commissioned activities on behalf of the Council. anaging and delivering the Christmas Market as a major M footfall driver, adding to Kingston s Christmas offer

4 OUR WORK AND ACHIEVEMENTS IN 2017 Supporting and Shaping Enhancing and Managing Launching a town centre employee privilege card, involving over 130 businesses and distributing 7700 cards to employees Running a programme of deep cleansing of streets across the town centre and additional greening projects Organising a programme of free workshops focussing on essential business skills and Over 200 businesses benefiting from cost savings services, from waste and recycling to utilities bills analysis, saving businesses 192,156 in 2017 Sharing town centre data and essential information on town centre issues Marketing and Promotion Providing a dedicated team of Rangers to respond to day-to-day issues in and around the town centre, 7 days a week. They respond to 9,000 incidents and jobs a year Managing and delivering the Christmas Market as a major footfall driver, adding to Kingston s Christmas offer, and delivering the Christmas lights across the town Trained more than 70 people through the RNLI life-saving river safety skills courses we run PLANS FOR 2018 In 2018, we continue to work against the business plan priorities and the delivery of Kingston First s programme of projects and services. We will also be: Ensuring we work with the Council, TfL and others to support the town through highway and development works in the town centre Rangers to respond to day-to-day issues in and around the town centre, 7 days a week Celebrating national and international events alongside a comprehensive seasonal marketing and promotional campaign Further developing our bespoke business workshop programme and business support activities, helping businesses save time, money and resource We will continue to manage and develop the Ancient Market Place offer, looking at new and vibrant activities that can further enhance this important space in the town centre FINANCIAL OVERVIEW Working on a number of initiatives which help contribute to a safer town centre, including facilitating over 120 radio link users, free river safety training, and supporting Pub Watch. Refreshing and championing Kingston online, with professionally managed and maintained website and social media In 2017, levy received is forecast as 881,968, and 752,947 in additional funding (including Transferred Services). Spend against business priorities is forecast as follows: Supporting Kingston: 216,089; Marketing Kingston: 341,275; Enhancing Kingston: 317,348; Overheads and Operations: 238,848; Transferred Services: 508,888. Supporting, sponsoring and delivering a range of events throughout the year to drive footfall and profile for Kingston The above forecast and budget are indicative. Full year-end 2017 accounts will be provided in Spring 2018, alongside 2017 s Annual Report. Delivering seasonal campaigns including summer and Christmas, ensuring Kingston is promoted locally and regionally In 2018, levy due is budgeted as 910,118, and 671,909 in additional funding (including Transferred Services). Spend against business priorities is budgeted as follows: Supporting Kingston: 249,053; Enhancing Kingston: Marketing Kingston: 384,137; 386,768; Overheads and Operations: 262,221; Transferred Services: 488,617. Transferred services includes running and managing the Ancient Market Place, markets and other commissioned activities on behalf of the Council. anaging and delivering the Christmas Market as a major M footfall driver, adding to Kingston s Christmas offer

5 OUR WORK AND ACHIEVEMENTS IN 2017 Supporting and Shaping Enhancing and Managing Launching a town centre employee privilege card, involving over 130 businesses and distributing 7700 cards to employees Running a programme of deep cleansing of streets across the town centre and additional greening projects Organising a programme of free workshops focussing on essential business skills and Over 200 businesses benefiting from cost savings services, from waste and recycling to utilities bills analysis, saving businesses 192,156 in 2017 Sharing town centre data and essential information on town centre issues Marketing and Promotion Providing a dedicated team of Rangers to respond to day-to-day issues in and around the town centre, 7 days a week. They respond to 9,000 incidents and jobs a year Managing and delivering the Christmas Market as a major footfall driver, adding to Kingston s Christmas offer, and delivering the Christmas lights across the town Trained more than 70 people through the RNLI life-saving river safety skills courses we run PLANS FOR 2018 In 2018, we continue to work against the business plan priorities and the delivery of Kingston First s programme of projects and services. We will also be: Ensuring we work with the Council, TfL and others to support the town through highway and development works in the town centre Rangers to respond to day-to-day issues in and around the town centre, 7 days a week Celebrating national and international events alongside a comprehensive seasonal marketing and promotional campaign Further developing our bespoke business workshop programme and business support activities, helping businesses save time, money and resource We will continue to manage and develop the Ancient Market Place offer, looking at new and vibrant activities that can further enhance this important space in the town centre FINANCIAL OVERVIEW Working on a number of initiatives which help contribute to a safer town centre, including facilitating over 120 radio link users, free river safety training, and supporting Pub Watch. Refreshing and championing Kingston online, with professionally managed and maintained website and social media In 2017, levy received is forecast as 881,968, and 752,947 in additional funding (including Transferred Services). Spend against business priorities is forecast as follows: Supporting Kingston: 216,089; Marketing Kingston: 341,275; Enhancing Kingston: 317,348; Overheads and Operations: 238,848; Transferred Services: 508,888. Supporting, sponsoring and delivering a range of events throughout the year to drive footfall and profile for Kingston The above forecast and budget are indicative. Full year-end 2017 accounts will be provided in Spring 2018, alongside 2017 s Annual Report. Delivering seasonal campaigns including summer and Christmas, ensuring Kingston is promoted locally and regionally In 2018, levy due is budgeted as 910,118, and 671,909 in additional funding (including Transferred Services). Spend against business priorities is budgeted as follows: Supporting Kingston: 249,053; Enhancing Kingston: Marketing Kingston: 384,137; 386,768; Overheads and Operations: 262,221; Transferred Services: 488,617. Transferred services includes running and managing the Ancient Market Place, markets and other commissioned activities on behalf of the Council. anaging and delivering the Christmas Market as a major M footfall driver, adding to Kingston s Christmas offer

6 For enquiries about Kingston First, please contact: Kingston First 3rd Floor Neville House 55 Eden Street Kingston upon Thames Surrey KT1 1BW T info@kingstonfirst.co.uk kingstonfirst.co.uk For payment and billing enquiries: Royal Borough of Kingston Council Guildhall 2 Kingston upon Thames Surrey KT1 1EU T bids1@rbk.kingston.gov.uk kingston.gov.uk Kingston First is the brand name for Kingston Town Centre Management Ltd Company Registered in England No

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