The Travel Experience Network (T.E.N)
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1 The Travel Experience Network (T.E.N) Presentation by Nick Lucock Morgans Conference October 11, 2017
2 Business Overview: FLT Founded in 1982, IPO in 1995 Circa $4.5b market capitalisation Business Transformation program in place cost control & revenue growth focuses 20,000 people in 5 key regions Australia/NZ, EMEA, Americas, Asia, Global Vertically integrated model Diversity: 30+ brands, omni-channel offerings Almost 3000 sales teams globally across 3 key pillars
3 Core Business Pillars: FLT Leisure Corporate T.E.N In addition to being Australia s largest travel retailer and the country s largest corporate travel manager, FLT has an emerging stable of indestination & distribution/support businesses that form the T.E.N
4 T.E.N: Strategic Drivers Greater end-toend influence over the customer journey Ability to develop unique products (standalone & combined) Differentiates FLT s leisure & corporate offerings Access to external distribution & revenue streams Access deeper margins Mitigate risk indestination Capture a greater share of the travel wallet (indestination spend)
5 T.E.N Business Structure Global Hotel Network Global Distribution Network Global Touring Network Global Procurement Network Global DMC Network Global Services Network In Destination Businesses / Sales & Support Businesses FY18 In-destination TTV circa $250m (annualised)
6 Global Services Network Centralised global functions:» Consolidated AARP» Global risk enterprise, product, in-destination» Legal / tax / corporate structures» Peopleworks & HR Future Direction» Treasury consolidation» One Best Way» Compliance
7 Global Procurement Network Consolidate global travel procurement» Centralised - FIT / Corporate / Land & Sea / Internal T.E.N» System development & support / database management» Finance Treasury / AARP» Competitive analysis & yield management» Selling Partners: 20+ businesses across 6 countries Future Direction» Dynamic capability & automation» Machine learning (AI)
8 Global Distribution Network Distribution sales model index:» Full service: person to person» Limited Service: aggregated B2B» Specialist: voucher, rewards program (Get Luxe)» 20+ businesses across 6 countries Future Direction» Expanded product ranges (touring, adventure)» External distribution & GSA network
9 Global Touring Network Inspiring your travel with life changing experiences Youth travel 18 30s 100+ destinations Acquired in 2014 Pax 50,000+ (FY 17/18) 40% FLT share Experts in small group journeys Mature market European centric Acquired in 2009 Pax 10,000+ (FY 17/18) 35% FLT share
10 Global Touring Network - Future Diversification & Growth» Destinations: South & Latin America (TDT) & Asia (BRT)» Source Markets: Asia / Direct / Online» Brands: Open Age / Adventure» Pax: 100,000+ (FY 21/22) Emerging trends» New modes of transport: Sail / rail etc» Shorter trips» Focus on local: food & beverage / experiences
11 Global DMC Network 12 Asia countries FIT / GIT / MICE / Transport Sightseeing / transfers / on ground Initial acquisition in 2014 Majority ownership % FLT share Mexico / DR / Costa Rica FIT / MICE / Transport Sightseeing Acquisition 2017 Pax 10,000+ (FY 17/18) 55% FLT share
12 Global DMC Network - Future Geographic Expansion: 90% of key leisure & corporate destinations» Organic: USA / Canada / Cuba / South America» Acquisition: Australia / South Pac / Europe Service Expansion» Cruise sector» Tour operator services (GIT)» Global brand for B2B & B2C
13 Global Hotel Network Bespoke Hotel Management Asia (BHMA)» Bangkok-based, acquired July 2017 Portfolio:» Small to Medium 3-5 star properties» New build B grade locations» Brands: X2, X2 Vibe & Away Resorts» 15 properties operational & 10 due to open in 2017/18» 0% FLT share Services Proposition:» Brand, Construction, Technical Services» Hotel Management Services
14 Global Hotel Network - Future BHMA development pipeline pivot:» 4 to 5-star standard» New build & re-flagged properties» Tier 1 destinations & A grade locations Geographic Expansion» Organic Australia / South Pacific / Indonesia / S.E. Asia» Acquisition - USA / Canada / Mexico / Caribbean / UK & Europe
15 Travel Experience Network X2 RIVER KWAI HOTEL X2 VIBE BURIRAM HOTEL
16 Travel Experience Network X2 Vibe BANGKOK
17 Travel Experience Network X2 KOH SAMUI RESORT
18 Travel Experience Network X2 SUMBAWA, INDONESIA X2 PHUKET KAMALA
19 Travel Experience Network X2 VIBE HOI AN, VIETNAM AWAY KOH KOOD RESORT
20
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