ABOUT TAG AVIATION 2-3 MANAGEMENT OF COMPLEXITY 4-5 OUR AIRCRAFT MANAGEMENT PROGRAMME 6-7 COMPLIANCE PLUS 8-9 DELIVERING MEASURABLE VALUE 10-11

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1 Contents ABOUT TAG AVIATION 2-3 MANAGEMENT OF COMPLEXITY 4-5 OUR AIRCRAFT MANAGEMENT PROGRAMME 6-7 COMPLIANCE PLUS 8-9 DELIVERING MEASURABLE VALUE OUR MANAGEMENT SYSTEM KEY LINKS IN THE CLIENT SERVICE CHAIN 14-15

2 Contents ABOUT TAG AVIATION 2-3 EUROPE / ASIA / MIDDLE EAST 4-5 AIRCRAFT MANAGEMENT SERVICES 6-7 CHARTER SERVICES 8-9 MAINTENANCE SERVICES FBO / HANDLING SERVICES TAG GLOBAL TRAINING YOUR CONTACTS 17

3 ABOUT TAG AVIATION Flying above and beyond TAG Aviation leads the world in providing award-winning business and private aircraft solutions. With operational bases in Europe, Asia and the Middle East, we have the reach, experience and expertise to manage, maintain and charter aircraft across the globe, providing our clients with an unmatched service, the world over. Swiss precision for almost half a century Founded in Switzerland, we have over 45 years of operational excellence to call upon, offering one of the most comprehensive sets of client-focused and technical services. This incorporates Aircraft Management, Charter Solutions, Maintenance Services, FBO Handling, Pilot and Crew Training. TAG s objective is to provide a tailored service to each client. In meeting your unique requirements we go above and beyond, setting the global standard in business aviation with a philosophy of excellence. 3

4 EUROPE ASIA MIDDLE EAST Exploring a world of distinction Our clients demand an international service that delivers on promise, wherever they are. Our most comprehensive presence remains in Europe, with bases in Switzerland, the UK and Spain, making us the continent s foremost operator in private and business aviation. Our Charter Fleet is the largest in Europe, and we boast two of the biggest aircraft maintenance centres in Geneva, Switzerland, and Farnborough, in the United Kingdom. Dedicated to your needs, across the globe The 21 st Century has seen TAG expand, due to an increasingly global clientele. Today, we have operations in Europe, Asia and the Middle East, extending our range of services to corporations and individuals in 30+ different locations. Such flexibility guarantees superior services any time, anywhere in the world, even at short notice. Wherever we fly, TAG puts your needs at the heart of our operations, delivering you the very highest standards of personalized services. 5

5 Personalising Aircraft Management TAG Aviation offers a highly personalised Aircraft Management Programme designed to tailor flight operations to your requirements, at your selected location: a unique approach to aircraft management that TAG has pioneered, evolved and refined. TAG s personalised programme incorporates your own dedicated crew to ensure that specific requirements are met. Our efforts on your behalf are supported by the systems, procedures and purchasing power that TAG benefits from, as an industry leader. Over 100 aircraft owners in more than 30 locations worldwide already engage TAG Aviation to manage their aircraft. Clients trust us to deliver operational excellence and safety, the highest levels of personal service, integrity in our business dealings and measurable value. AIRCRAFT MANAGEMENT SERVICES Safety is our priority TAG Aviation sets the standard in providing a service built upon safety. We have developed an industry-leading safety management system and our unwavering commitment to safety is guided, supported and maintained by an extensive programme of on-going initiatives. The CAM concept In placing clients at the centre of our service, we ensure a one-to-one relationship with your own Client Aviation Manager (CAM), who is chosen by you and TAG from your team of pilots. The CAM concept is at the core of TAG s aircraft management model and it remains a point of difference in our favour within the industry. The CAM manages every aspect of your relationship with TAG and is responsible for all daily operations of your aircraft and crew: a personal guarantee of accountability. Integrity, trust and transparency Integrity is the cornerstone of our client relationships, which are based on mutual trust and transparency. We operate a simple, professional fee structure, and give you direct on-line access to all invoices, plus a single point of contact for questions or advice on financial matters. Delivering measurable value TAG provides the operational and economic benefits that come with overseeing a comprehensive fleet of aircraft. As one of the world s largest aircraft management companies, TAG s fleet size enables us to deliver measurable value to you with annual savings derived from fleet discount programmes on fuel, insurance, training and maintenance savings that we pass on directly to you. 7

6 Chartering the perfect solution We know you personally TAG Aviation operates the biggest European Charter fleet, with over 50 aircraft in our own managed fleet, allowing us to offer the right aircraft for your flight, from ultra long-range and large cabin aircraft, to mid-size and small cabin jets. Gulfstream, Hawker, Learjet, Global, Falcon and Challenger are just a few of the world famous aircraft names we charter. Based on our 45 years of knowledge and expertise as a major operator, we provide an exceptional Aircraft Charter Brokerage Service, thanks to our network of selected partners, worldwide. Our partners operate to the highest standards, aligning with our philosophy of providing a Best in Class service, and delivering client satisfaction as a priority. TAG s Brokerage Service underlines our commitment to go further in finding the right solution for you without any compromise on safety or quality of service. This service complements our own fleet, providing you with an aircraft wherever, and whenever, you need it. We have four dedicated teams of selected Charter experts at your service, to provide you with expertise and support around the clock. As with everything we do, personalisation and a true understanding of your requirements drive our Charter operations. Every client s profile is known and recognised by our team members, so that you benefit from a smooth, calm and fulfulling experience when you charter with us, dealing only with professionals who are on hand to attend to every aspect of your flight, day and night. CHARTER SERVICES 9

7 Maintaining the highest standards One of TAG Aviation s unrivalled strengths is our Maintenance Services, with extensive capabilities provided within a One-Stop-Shop model, which helps to minimise aircraft downtime. We operate maintenance centres in eight different locations offering our clients maintenance and support in major airports across Europe, Asia and Africa. Our expertise, experience and global network, enables us to deliver exceptional flexibility and timely maintenance wherever requested. On promise, on schedule, on budget Our expert teams are highly trained to provide technical precision in overhaul maintenance, base and line maintenance and can also provide internal certification, following upgrades and aircraft modifications. Operational efficiency is key, and we take pride in delivering on promise, on schedule and on budget. Maintenance services in figures: 2 Major Base maintenance centres in Europe 8 Line maintenance centres in Europe, Asia, Africa 2 Major certifications (Bombardier Authorized Services Facilities / Dassault Authorized Service Centers) One-Stop-Shop model proposing over 10 services including: Interior refurb, Paintshop, Airworthiness Management, Part 21 Please refer to our Maintenance brochure to check our capability list. MAINTENANCE SERVICES 11

8 FBO/HANDLING SERVICES Handling with care Our FBO Handling services are recognised as the best in the world and are repeatedly awarded the AIN Worldwide FBO Annual Award for Service Excellence. In Geneva alone, each year we manage approximately 20,000 FBO movements - twice that of our nearest competitor - and handle over 40,000 passengers. Attentive to your needs From our bases in Geneva, Farnborough, Sion and Madrid, our approach to FBO Handling focuses upon providing an exceptional attention to detail. Whether our remit is in welcoming passengers and crews, or in preparing aircraft for flight, we go to great lengths to ensure that plans are in place to deliver a first-class service, underlining our commitment to excellence. Typical passenger and crew services offered: Immigration and customs formalities Baggage handling Parking facilities Comfortable, fully-equipped passengers and crew lounges Hotel reservations Onward limo or helicopter reservations Weather, NOTAMS and flight planning services Typical aircraft services included: Fuelling services De-icing Cabin Cleaning and aircraft washing Ground Power / Oxygen / Push back / Air Start Catering coordination Toilet and water service Passenger steps; baggage conveyor 13

9 TAG GLOBAL TRAINING Training to be the best Training our pilots and cabin crew to be the best in industry, ensures that our passengers enjoy air travel in safety, comfort and style. TAG Global Training (TGT) was created in 2007, to train both pilots and cabin crew. In a relatively short period of time, TGT has gained an industry reputation for setting the standards in private aviation training, and we now welcome pilots and crew from more than 70 other operators, who benefit from our expertise. State-of-the-art facilities We offer two integrated services, namely: TAG Global Training Ground Courses and the TAG Academy for all initial cabin crew training. As a centre of excellence for service and quality in practice, all training undertaken at TAG Farnborough Airport is EASA and DFT compliant, and participants can complete their courses at this singular location, which benefits from housing the latest teaching facilities and equipment. TAG Global Training: Ground Training Courses Aviation Security Initial and Recurrent CRM Initial and Recurrent Dangerous Goods Awareness Fire & Smoke Global Service Excellence Initial Aviation First Aid Overwing Exit Training Refresher Cabin Crew Course Recurrent Aviation First Aid SEP SOP Initial and Recurrent Summer & Winter Weather Ops Survival Training Training Skills workshop Wet Drills Training Inmarsat Services in Aviation Satcom Aviation and Troubleshooting Satcom Direct Products and Services TAG Academy: Initial Crew Training Selected courses are also available via our e-learning platform. Aviation First Aid Aviation Security Aviation Survival Crew Resource Management Dangerous Goods Awareness Discipline & Responsibilities Theory and History of Flight Meteorology SEP/SOP Theory of Fire & Smoke Wet Drills Inmarsat Services in Aviation Satcom Aviation and Troubleshooting Satcom Direct Products and Services 15

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11 YOUR CONTACTS TAG AVIATION SWITZERLAND Chemin des Papillons, Geneva 15 Airport Switzerland Tel TAG AVIATION UNITED KINGDOM Farnborough Airport, Hampshire GU14 6XA United Kingdom Tel TAG AVIATION SPAIN C/ Bahia de Pollensa Madrid Spain Tel TAG AVIATION ASIA 7th Floor, Harcourt House 39 Gloucester Road Wanchai Hong-Kong Tel TAG AVIATION MIDDLE EAST Office 102, Platinum Tower Building 190, Road 2803, Block 428 Seef Kingdom of Bahrain Tel

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