Key Travel Booking Fees From 1 st July 2017 to 31 st June 2018

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1 Key Travel Booking Fees From 1 st July 2017 to 31 st June 2018 Core Services Requirements Air Booking Channel Mode Requirement Price per booking OFFLINE (phone / ) All flights (single and/or return) Low Cost Airlines Supplement Rail Booking Fees Rail Ticket Delivery Options Hotels and Accommodation Price per booking ONLINE *Coming Soon!* All tickets are ed to the traveller Low Cost Online Booking Airline Additional API Charge UK (Single and/or Return) (Includes Train Line 1,00 fulfilment charge) Eurostar International 6.00 Not Available On Campus Printer (PCB) *COMING SOON! Collection at Station A$ Print (where available & *COMING SOON!) Mobile Tickets (where available & *COMING SOON!) Train line First Class Uninsured Post Train line Insured Special Delivery Pay on Departure / Pre-Pay on UoL card / Bill Back All reservations are ed to the traveller

2 Additional Services Requirements Booking Channel Mode Transaction Type Price per booking OFFLINE (phone / ) Price per booking ONLINE *Coming Soon* International Car Hire Reservation / Pre-Paid (UoL card) / Bill back 6.00 N/A Car Hire Visa Services Visa Services - Pre-Paid (UoL Card) N/A Passport Services Meeting Room Hire Conference Booking (Attending delegate) Visa Services - Bill back N/A Passport Services - Pre-Paid (UoL Card) N/A Passport Services - Bill back N/A Pre-Paid (UoL card) / Bill back 6% charged for noncommission hotels 6% charged for noncommission hotels Domestic and International - Pre-Paid (UoL card) / Bill back

3 Other Charges Name Description Cost Applied Price per Amendment Price per Cancellation Merchant Fee Pass through the card supplier actual merchant fee costs up to 2% 2% n/a n/a Train line Ticket Fulfilment Fee Train line Ticket on Departure Fee offline only as above offline only as above 1.00 n/a n/a 0.00 n/a n/a Train line First Class Uninsured Post offline only as above 2.00 n/a n/a Train line Insured Special Delivery offline only as above 8.50 n/a n/a Low Cost Online Booking Airline API Charge Insured Special Delivery Fee - Visa / Other Documents offline only as above 2.00 n/a n/a 8.50 n/a n/a UK Ferries

4 Name Description Cost Applied Price per Amendment Price per Cancellation Airport Meet & Greet Service UK Taxi Service International Taxi Service & Transfers Airport Parking Amendments and Cancellations Mode Channel Transaction Type Price per Amendment Price per Cancellation Air Online All flights (single and/or return) Not including carriers charges and depending on ticket type purchased Offline All flights (single and/or return) Not including carriers charges and depending on ticket type purchased Rail Online Domestic Depending on ticket type purchased Eurostar

5 Mode Channel Transaction Type Price per Amendment Price per Cancellation International Not Available 6.00 Offline Domestic Eurostar International Hotels and Accommodation (including aparthotels and BnB's) Online Pay on Departure / Pre-Paid (UoL card) / Bill Back Offline Pay on Departure / Pre-Paid (UoL card) / Bill Back International Car Hire Online Car Hire - Reservation Offline Car Hire Reservation / Pre-Paid (UoL card) / Bill back Visa Services Offline Visa Services - Pre-Paid (UoL Card) n/a n/a Visa Services - Bill back n/a n/a Passport Services Offline Passport Services - Pre-Paid (UoL Card) n/a n/a Passport Services - Bill back n/a n/a Note: Amendments and Cancellation Charges must include all administrative costs from your company but do not include the relevant costs from the carriers / hotels / car hire companies.

6 Mode Channel Transaction Type Price per Amendment Price per Cancellation Meeting Room Hire Online Domestic - Pre-Paid (UoL card) n/a 1% Of Booking Value Domestic - Bill back n/a 1% Of Booking Value Offline Domestic - Pre-Paid (UoL card) % Of Booking Value Domestic - Bill back % Of Booking Value Online International - Pre-Paid (UoL card) n/a 1% Of Booking Value International - Bill back n/a 1% Of Booking Value Offline International - Pre-Paid (UoL card) % Of Booking Value International - Bill back % Of Booking Value Conference Booking (Attending delegate) Offline Domestic and International - Pre-Paid (UoL card) % Of Booking Value Domestic and International - Bill back % Of Booking Value