Appendix A Hosted Station These stations are all in the London TravelWatch area

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1 Appendix A Hosted Station These stations are all in the London TravelWatch area The stations listed below will have a Host on duty for times significantly in excess of the current ticket office hours. The Host will provide assistance with ticket purchases, information provision and assisted travel at the times shown within the station concourse or gateline areas, these times are the minimum hours that the Host will be available. The Host will have a hand held ticketing system that will enable them to provide some tickets that are not available from the self-service machines. The Ticket Office at these stations will close and Schedule 17 will be amended to reflect this change. The primary point for purchasing tickets on the station will be from the self- service machines or from the Station Host. Station Alexandra Palace Current Ticket Office Hours Route Weekday Saturday Sunday & Self service machines (#) Closed 3 Ticket Gates Battersea Park * Metro YES Carshalton Beeches * City Thameslink (Holborn) Metro YES Thameslink & Closed Closed 1 YES Cricklewood Thameslink Denmark Hill Thameslink YES Enfield Chase & Closed 3 Station Host minimum availability times Mon-Sat Sun Mon-Fri Sat Sun Mon-Fri Sat Sun Mon-Fri Sat Mon-Fri Sat Mon-Fri Sat Sun Sun Station staffed First to Last train -7 days a week

2 Gipsy Hill * Metro YES Loughborough Junction New Barnet Palmers Green Thameslink & & Closed Closed 3 Peckham Rye * Metro YES Queens Road, Peckham * Metro Closed 2 Selhurst * Metro YES South Croydon * Metro YES Streatham * Metro YES Streatham Common Metro YES Streatham Hill * Metro YES Tooting Thameslink & Closed 2 Mon-Fri Mon-Fri Sat Sun Mon-Sat Sun Mon-Sat Sun Mon-Sat Mon-Fri Sat Sun

3 Tulse Hill * Metro YES Wandsworth Common * West Norwood * Metro No Metro YES Mon- Notes: * Denotes ticket offices that do not currently have reservations as a condition of Schedule 17. # Self Service Machines include additional machines that will be installed between June and September

4 Appendix B Hosted & Concourse sales Point. Stations in the London TravelWatch area are in bold The stations listed below will have a Host on duty for times significantly in excess of the current ticket office hours. The Host will provide assistance with ticket purchases, information provision and assisted travel at the times shown within the station concourse or gateline areas, these times are the minimum hours that the Host will be available. The Host will have a hand held ticketing system that will enable them to provide tickets that are not available from the self-service machines. The Ticket Office at these stations will close and Schedule 17 will be amended to reflect this change. The primary point for purchasing tickets on the station will be from the self- service machines or from the Station Host. In the event that a ticket type is not available through these machines then the Host will have access to a ticket office machine within the concourse area to enable those ticket types to be issued. Each of the stations listed will have a member of staff on duty from the first train of the day until the last train has departed, 7 days a week. Current Ticket Office Hours Station Route Weekday Saturday Sunday Self service machines (#) Ticket Gates Balham * Metro YES Carshalton * Metro YES Caterham* City Thameslink (Ludgate Hill) Coulsdon South * Elstree & Borehamwood Metro Thameslink Closed Closed 2 YES YES Thameslink YES Station Host minimum availability times Sun Ticket Office Closed Sat Mon-Fri Mon-Fri Sat Station staffed First to Last train -7 days a week

5 Falmer * Gordon Hill Hornsey Lancing * Luton Airport Parkway (Luton) YES Closed Closed Closed Thameslink YES Mon-Sat Mon-Fri Mon-Fri Sun to Sat 24 hours. Mill Hill Broadway Thameslink Norbury * Metro YES Purley Metro YES Radlett (Herts) Reigate * Sanderstead * Shoreham-by- Sea (Sussex) * Thameslink Closed 3 YES YES Mon-Sat Mon-Sat Sun Mon-Sat

6 Sutton Metro YES Thornton Heath Metro YES Wallington Metro YES West Hampstead Thameslink Winchmore Hill Thameslink YES Closed 2 Mon-Fri Sat 06:25-23:00 Sat 06: Mon-Fri Sat Mon-Sat Notes: * Denotes ticket offices that do not currently have reservations as a condition of Schedule 17. # Self Service Machines include additional machines that will be installed between June and September

7 Appendix C Partial ticket office, Hosted & Concourse sales Point Stations in the London TravelWatch area are in bold The stations listed below will have a Host on duty for times significantly in excess of the current ticket office hours. The Host will provide assistance with ticket purchases, information provision and assisted travel at the times shown within the station concourse or gateline areas. These times are the minimum hours that the Host will be available. The Host will have a hand held ticketing system that will enable them to provide tickets that are not available from the self-service machines. The Ticket Office at these stations will be open in the morning peak hours to ensure that passenger s needs for tickets are met at these busy times (the opening times of the ticket offices are shown below) Schedule 17 hours will not alter from the current hours. The primary point for purchasing tickets on the station will be from the self- service machines, from the Station Host or at morning peak time through the ticket office. The Station Host will also have access to a ticket office machine within the concourse area to enable ticket types, not available through self-service or the hand held machine, to be issued. Each of the stations listed will have a member of staff on duty from the first train of the day until the last train has departed, 7 days a week. Current Ticket Office Hours Station Route Weekday Saturday Sunday Angmering * Ashtead * Barnham * Bexhill Self service machines (#) Ticket Gates Metro Ticket Office Opening Hours & Station Host minimum availability times Ticket Office Mon-Fri Ticket Office Mon-Fri Mon-Fri Sat Sun Mon-Fri Sat Sun Station staffed First to Last train -7 days a week

8 Bognor Regis Burgess Hill * Chichester Crawley Dorking Metro East Grinstead Metro Eastbourne Epsom Metro Mon-Sat Mon-Fri Sat Mon-Sat Sun Mon-Fri Sat Mon-Fri Sat 06: Mon-Fri Sat 06: Sun 08: Sun Mon-fri Sat Sun

9 Flitwick (Bedfordshire) Harpenden Hassocks * Hatfield Hertford North Hitchin* Horley Horsham Thameslink Thameslink CLOSED Ticket Office Mon-Fri. Mon-Fri Sat Ticket Office Mon-Fri. Mon-Fri Sat Sat Ticket Office Mon-Fri. Ticket Office Mon-Fri. Mon-Fri Sat Sun Mon-Fri Sat Sun

10 Hove Huntingdon Kings Lynn Leagrave (Luton) Leatherhead * Letchworth Garden City Lewes Littlehampton Merstham * Thameslink Metro Mon-Sat Sun Ticket Office Mon-Fri. Ticket Office Mon-Fri. Mon-Sat Sun Mon-Fri Sat Sat 06: Mon-Sat Mon-Fri Sat

11 Oxted Polegate * Portslade * Potters Bar Royston Sandy St Neots Stevenage CLOSED (Fridays to 2145) Mon-Fri Sun Mon-Fri Sat Sat Mon-Fri Sat Ticket Office Mon-Fri.

12 Welwyn Garden City Worthing Ticket Office Mon-Fri. Mon-Sat Sun Notes: * Denotes ticket offices that do not currently have reservations as a condition of Schedule 17. # Self Service Machines include additional machines that will be installed between June and September

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