Flight Department Summer Intern Orientation Intern Name

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1 Flight Department Summer Intern Orientation Intern Name Day 1- Monday, May 26, 2011 (0800) Home Offices Human Resources Conf Room # 208 8:00am- 8am 8am- 9:00am 9:00am 11am Welcome Breakfast Paperwork Welcome From Central Staffing Introductions of Interns Cover Onboarding Agenda Enterprise Orientation 11am 12:00pm 12:00pm pm pm 3:00pm 3:00pm 3pm 3pm 5:00pm 5:00pm 5:15pm Social Media Policy Review Lunch (Networking with Central Staffing) Company Values Training ID Cards at Security Services Diversity & Inclusion Training Hand Out 20% Discount Cards Inform of tomorrow s events 1

2 Day 2- Tuesday, June 8, 2010 (0815) Home Office Human Resources Conf Room #100 8:15am 9:15am 9:15am 9:45am 9:45am 10:00am 10:00am- 12:00pm 12:15pm- 1 pm 1pm- 3:00pm 3:15pm 3:45pm 4pm 5pm Networking Event/Breakfast Senior leaders to attend for the networking event. Internship Guide Overview Cover Guide, 10 week calendar, final project, performance review Break Brand/Business Overviews Converted Undergrad Intern Panel Business Overview- Condensed Version Wrap-up Business Production Visits onsite 2

3 Day 3- Wednesday, June 9, 2010 Flight Department offices Summer Intern Program Overview (0800) presenter names Corporation Learning Objectives and Touchbase Schedule Description of Flight Department Internal Orientation Program Introduction of Materials and Manuals Summer Intern Project List Onboarding Program Overview Company Flight Department Operations Manual (Current copy on each aircraft and on Resource Center, Preamble, Overview of Sections 1-9, and Appendices A-F) Company Flight Department Information Center Website Outlook/ ( etiquette and policy), Remote Web Access Scheduling software and flight management scheduling Department Overview ISBAO Process/ FAR 135 Compliance Company values and operating principles Corporate Structure (1.1.6) Flight Department Associate duties ( ) Responsibilities, Duties and Qualifications- Part Time (1.3.0) Personnel Policy (1.4.0) Department goals (safe, flexible, reliable, efficient) (1.1.1) Corporate Aircraft Justification and TravelSense program Cost Efficiencies ISBAO Process/ FAR 135 Compliance Internal Communications and Read & Initial Documents on Information Center (Company intranet site) Manager Welcome (0915) manager names Hangar and Office Orientation Tour (0945) name Aircraft in Hangar Department Personnel, Facility Tour Gate Codes, Keys, Security System, Airport ID Badges Department Mailboxes, Reading Material, Bulletin Board, scheduling software, , Telephone Voic System (short introduction), Department Contact Numbers and Voic are primary communications tools for our department due to travel schedules Lobby- straightening papers, cleaning if needed, restocking refrigerator FBO Ramp and Customer Service Lobby areas :45 :15 :15 : 45 Section 2 of Company Flight Operations Manual (1030) names Safety Management System (2.1.0) Responsibilities (2.2.0) Hazard Identification, Tracking Resolution System (2.3.0) SMS Process (2.4.0) Document Management System (2.5.0) Change Management Process (2.6.0) Safety Management Audit (2.7.0) 3

4 Section 3 of Company Flight Operations Manual (1100) names Operational Control System (3.1.0) Flight Planning Requirements (3.2.0) Aircraft Requirements (3.3.0) Aircraft Defects (3.4.0) Fueling Procedures (3.5.0) Flight Crewmembers (3.6.0) Operating Weather Minimums (3.7.0) Noise Abatement Procedures (3.8.0) Aircraft Equipment (3.9.0) Flights Over Water (3.10.0) International Operations (3.11.0) Passenger and Cabin Safety Procedures (3.12.0) Ferry Flights (3.13.0) Automation in the Cockpit (3.14.0) Lunch ( ) Section 4 of Company Flight Operations Manual (1330) names Airborne Emergencies (4.1.0) Emergency Landing Procedures (4.2.0) Emergency Response Plan (4.3.0) Other Emergencies (4.4.0) Unlawful Interference/ Bomb Threats (4.5.0) Facility/ Medical Emergencies (4.6.0) First Aid Kits (4.7.0) Emergency Survival Equipment (4.8.0) Section 5 of Company Flight Operations Manual (1400) names Flightcrew Licenses and Ratings (5.1.0) Flightcrew Qualifications and Training (5.2.0) Flightcrew Qualifications and Competency (5.2.0) Flight Attendant Qualifications and Competency (5.4.0) Aircraft Maintenance Personnel Qualifications and Competency (5.5.0) General Training Program Requirements (5.6.0) Initial and Recurrent Flightcrew Training (5.7.0) Flight Attendant Training (5.8.0) Emergency Procedures Training(5.6.0) Aircraft Critical Surface Contamination Training (5.9.0) High Altitude Training (5.10.0) Crew Resource Management (5.11.0) Overview of Personnel Training Requirements (5.12.0) Proficiency Certification (5.13.0) 1 4

5 Section 6 of Company Flight Operations Manual (1430) names Aircraft Maintenance Section 7 of Company Flight Operations Manual (1500) names Security Procedures Aircraft Security Issues Flight Department Security Procedures Passenger & Baggage Security Screening Manifest Security Airport Special Access Clearance Section 8 of Company Flight Operations Manual (1600) names Company Forms Section 9 of Company Flight Operations Manual (1630) names Altitude Alerter and Radio Altimeter Procedures Sterile Cockpit Policy Company Standard Operating Procedures 5

6 Day 4- Thursday, June 10, 2010 Flight Department Offices Dispatch Orientation (0900) names The on-call schedule (calling in when leaving home number during on-call hours) Emphasis on calling in to check trip details (time changes, etc.) the evening before trip departure Trip Briefings Crewing and scheduling Days Off (day off requests, PTO days, medical day off) Trip Log Sheets Fuel Slips Calling in departure and arrival times during domestic trips Scheduling trip board, assistance in answering the telephone, scheduling considerations, etc. Shuttle Dispatch Orientation (1000) names Shuttle Check-In Procedures Scheduling and Passenger Security Verification Passenger Types and Divisions Ground Transportation Arrangements and Rental Cars Utilization Reports and Division Charge -Backs Corporate Angels Network Computer Orientation (1100) names Network Security, Password, Description and Login Outlook Web Access, Company and Corporate Policy Printers Scheduling Software Remote Access Site Web Mail Company Intranet Site ARINC and Universal Websites and flight planning 1 Lunch ( ) Airport Identification Fingerprinting (1100) Airport Badge Office Airport ID Aircraft Orientation Tours (1430) names All Aircraft Types Various Reports and Standard Operating Procedures (1330) name Days Off Policy and PTO days Expense Reports on Expense Management Buyer AMEX Corporate Card Jeppesen Chart Revisions (Q-Service), Electronic Jepp View program, and FMS Database Updates 6

7 Flight Phone, Aircraft Cell Phone, AIRINC (129.67) Operation and Use Finalize Applications and Complete Checklist Items Aircraft Orientation Tour (1500) name Shuttle Aircraft Exterior Preflight (preparation for Shuttle observation flight) Enterprise Internship Objectives Form (1600) name Checklist of Activities and Enterprise Competencies 1 7

8 Day 5- Friday, June 11, 2010 Flight Department Offices Corporate Shuttle (0530) Crew names Shuttle Flight Observation Shuttle Flight Attendant Responsibilities (1000) name Assistance with Cabin Setup Passenger Briefings Passengers Requiring Special Attention (Corporate Angels) Emergency Cabin Procedures In-Flight Passenger Illness (Medaire, Locations of cabin emergency equipment) Assisting in Cabin Cleanup After Flight (Lavatory Cleanup Memo) Maintenance procedures and Orientation (1030) name Transient Maintenance Preflight, Flap Sign-Offs, VOT Checks, Engine Trend Monitoring, Notebook Contents Post-Flight Write-ups (personal briefing with crew chief on maintenance status of the aircraft, call the maintenance tech after hours if the aircraft has a problem) The MEL and Deferred Items Postflight and servicing of Shuttle aircraft 4 Airport Badge Testing & Issuance (Time TBA) Airport Badge Office 1 8

9 Summer Intern Checklist Benefits and Policies Guide for Part-Time Associates What We Stand For Guide for Values and Code of Conduct Company ID Card Company Discount Card Corporate Orientation Internship Guide Application, Resume, Passport Copy Company Flight Department Operations Manual access Mailbox and Desk assignment Technology Bundle (Access, Departmant Information Center website, Scheduling Software) and computer access granted Office Phone Issued Voic Assignment Airport Fingerprinting for ID Airport Identification Badge Testing & Issuance Parking Lot Gate Code IntelliKey Department key Issued 9

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