LUFTHANSA BAGGAGE-REGULATIONS

Transcription

1 Rules are published in GGAIRLHPT7INFO WC Zone Definitions are published in GGAIRLHWEIGHT PC-Charges are published in GGAIRLHPIECE For Reservation Procedures please see GGAIRLHBAGGAGE Free Baggage Allowance on page 3 Area of Application on page 3 Free Baggage Allowance - Checked Baggage on page 4 Maximum Handling Weight on page 4 Free Baggage Allowance Weight Concept on page 4 Free Baggage Allowance Piece Concept on page 5 Free Baggage Allowance Status Passengers on page 7 Free Baggage Allowance - Unchecked Baggage on page 10 Free Carry on Items on page 10 Incapacitated Passengers on page 10 Combined F-, C- or Y-Class Travel on page 11 Interlining on page 11 Exceptions for Condor flights: on page 11 Exceptions for Customer Airlines: on page 11 Excess Baggage Charges on page 13 Collection on page 13 Rates for Weight Concept on page 14 Zones: on page 14 Country Definitions: on page 15 Charges Piece Concept on page 16 From EUROPE on page 17 From USA/CANADA, SOUTH AMERICA on page 19 From MEXICO on page 21 From MIDDLE EAST and AFRICA (excl. West Afrika and Ethiopea) on page 23 From WEST AFRICA and Ethiopea on page 25 From ASIA on page 27 From AUSTRALIA, NEW ZEALAND on page 29 Special Baggage Charges on page 31 Sporting Equipment on page 31 1

2 Sporting Equipment - Weight Concept on page 31 Sporting Equipment WC - Status Passengers on page 33 Sporting Equipment - Piece Concept on page 33 Definitions Sporting Equipment on page 35 Snow/Water Ski Equipment on page 35 Golfing Equipment on page 35 Surfboards on page 35 Windsurfer and Hangglider on page 36 Scuba Equipment on page 36 Fishing Equipment on page 36 Arms & Weapons on page 36 AVIH on page 37 PETC on page 37 Firearms and Ammunition on page 38 General Baggage Conditions on page 39 Free Baggage Allowance on page 39 Excess Baggage on page 39 Checked Baggage on page 39 Unchecked Baggage on page 39 LH acceptance: on page 40 Items not to be included in unchecked baggage: on page 41 Items not to be included in checked baggage: on page 42 Electronic Devices: on page 42 Right to Refuse Carriage on page 42 Dangerous Goods on page 43 Items that may not be carried as Cabin or checked Baggage on page 43 Items that may be carried under certain Conditions on page 44 Allowed with the approval of the carrier only on page 44 Arms and ammunition on page 44 Pets and Seeing-Eye/Hearing and other Service Dogs on page 45 2

3 Free Baggage Allowance Area of Application Weight Concept ( WC) applies worldwide, except where piece concept applies. Piece Concept (PC) applies for fare origin - to/from USA/US Territories, to/from Canada and via US - to/from Mexico-Europe (MEX) on LH only - to/from West Africa (NG, GH, GQ, CM, AO); (LOS/ACC/ABV/SSG/LAD on LH only and DLA/YAO on LH/LX) - to/from South America (SAO/BUE/CCS) on LH only - Star Alliance Round the World Fares - eff 15FEB09 to/from Ethiopea ET (ADD) on LH only For transportation where piece concept applies, piece concept free baggage allowance applies for the entire journey, irrespective a stopover is taken or not. After a stopover when no piece charges are available, charges must be assessed based on weight concept per kg. Example: NYC-FRA-SIN-FRA-NYC for all sectors PC free baggage allowance applies. If a passenger with PC allowance checks-in baggage after a stopover is made for a route where weight concept applies, the free baggage allowance will remain PC, but the charge for excess baggage must be paid according weight concept rates. Example: Stopover in SIN and FRA; check-in of 2 pc with 40kg (88lb) each. Baggage allowance is 2x23kg (2x50lb) => 34kg (74lb) have to be charged at the applicable rate per kg SIN-FRA. 3

4 Free Baggage Allowance - Checked Baggage Maximum Handling Weight Maximum Handling Weight and Size per baggage piece (Weight and Piece Concept): Only up to 45kg (100lb) per piece is accepted as excess baggage; except to/from ZA, UK, AU, NZ, MT, CY, SA and to/from/via DOK/DXB/AUH/MCT/KRT/BRU/ FLR/GOA/TRN/VLC/VRN/ROV the maximum permitted weight is 32kg (70lb). Please note that also specific carriers restrict the maximum handling weight to 32kg (70lb) (AC) or 23kg (50lb) (BA). If exceeding 45 kg (100lb) or 32kg (70lb) where required, the piece of baggage must be checked as air cargo at specified cargo rates. Total excess baggage of more than 100 kg (218lb) per passenger and per flight or when size per piece exceeds L110 X W120 X H75CM must be requested (either as SSR BULK or SPEQ). Free Baggage Allowance Weight Concept Compartment Baggage Allowance F-Cl 40kg (88lb) plus 1 Golf equipment on LH/ LX operated flights plus 1 Ski equipment on LH/ LX operated flights C-Cl 30kg (66lb) plus 1 Ski equipment on LH/ LX operated flights Y-Cl 20kg (44lb) except from UY 25kg (55lb) plus 1 Ski equipment on LH/ LX operated flights Infants 10kg (23lb) 4

5 HONs, SENs plus 20 kg (44lb) all classes on Star operated flights and 1 free Golf equipment on flights operated by LH/LX/OS/OU/JP/AP/EN, LPJ and LH-Regional FTL's 40kg (88lb) all classes on flights operated by LH, LX, OS, OU, JP, EN, AP, LO, LPJ and LH-Regional and 1 free Golf equipment on flights operated by LH, LX, OS, OU, JP, EN, LPJ and LH-Regional Star Alliance gold customers: plus 20kg (44lb) on Star-operated flights; on LH Golf to be included in the FBA; Swiss Golf Traveller Members: 1 free golf on LH/LX operated flights; Golf and Ski equipment on LX flights free only up to max 15kg. Children paying at least 50% of the adult fare are entitled to the same allowance as adults. Infants not entitled to a seat shall only be allowed for 10 kg (22lb) and one collapsible buggy. In case of infants turning 2 years enroute, a seat must be booked and the applicable children fare has to be applied. Free Baggage Allowance Piece Concept - All compartments: 2 pieces with maximum dimensions of 158cm (62in); F+C 32kg (70lb) each and Y/CL 23kg (50lb) each. 5

6 Exception: for travel to/from Brazil and to/from Japan where PC applies, 2 pieces with 32kg (70lb) each and maximum dimensions of 158cm (62in). - Y/CL: In case of excess weight up to a total of 32kg (70lb) per piece within the allowance of 2 pieces, a flatrate per piece will be charged. For the first or second bag exceeding 32kg (70lb) total weight or maximum dimensions and for any additional piece normal excess baggage rates apply. - LH HONs/SENs and Star Gold Customers: plus 1 additional piece based on the allowance for the respective compartment as part of the free baggage allowance. - for infants 1 checked piece up to 23 kg (50lb) and one collapsible buggy. In case of infants turning 2 years enroute, a seat must be booked and the applicable children fare has to be applied. - Children and infants with booked seat have the same allowance as adults. Free Baggage Allowance Piece Concept F/CL C/CL Y/CL to/from/via USA 2 x 32kg 2 x 32kg 2 x 23kg to/from Canada (2x70lb) (2x70lb) (2x50lb) to/from Westafrika to/from South America except Brazil between Europe and Mexico Star-Round the World travel origin from Brazil for travel in both directions; 2 x 32kg (2x70lb) 2 x 32kg (2x70lb) 2 x 32kg (2x70lb) travel origin from Japan to USA, Canada, West Africa, 6

7 Ethiopea and South America (only where PC applicable!) for travel in both directions Free Baggage Allowance Status Passengers Free Baggage Weight Concept plus additional Piece Allowance F/CL 40 kg one free Golf Equipment on LH/LX one free Ski Equipment on LH/LX C/CL 30 kg one free Ski Equipment on LH/LX Y/CL 20 kg one free Ski Equipment on LH/LX Concept 2pc at 32kg 2pc at 32kg 2pc at 23kg Infants 10kg -- 1pc at 23kg RTW pc at 32kg HONs /SENs F/CL 60 kg on Star one free Golf Equipment on LH/LX, OS, OU, JP, AP, EN, LPJ and LH- Regional 3pc at 32kg 7

8 WC:plus 20kg on Star, plus and 1 free Ski Equipment on LH/LX, plus one Golf on LH/LX, OS, OU, JP, AP, EN, LPJ and LH- Regional C/CL 50 kg on Star one free Golf Equipment on LH/LX, OS, OU, JP, AP, EN, LPJ and LH- Regional 3pc at 32kg PC: plus 1 pc on Star Y/CL 40 kg on Star one free Golf Equipment on LH/LX, OS, OU, JP, AP, EN, LPJ and LH- Regional FTL F/CL 40 kg on LH, LX, OS, OU, JP, EN, AP, LO, LPJ and LH- Regional 3pc at 23kg 2pc at 32kg WC: 40kg all classes on LH, LX, OS, OU, JP, EN, one free Golf Equipmenton LH, LX, OS, JP, EN, LPJ and LH-Regional C/CL 40 kg on LH, LX, OS, OU, JP, EN, AP, LO, LPJ and LH-Regional one free Golf 2pc at 32kg 8

9 AP, LO, LPJ and LH-Regional, one free Ski Equipment on Equipmenton LH, LX, OS, JP, EN, LPJ and LH-Regional LH/LX, one free Golf on LH, LX, OS, OU, JP, EN, AP, LPJ and LH- Regional PC: -- Y/CL 40 kg on LH, LX, OS, OU, JP, EN, AP, LO, LPJ and 2pc at 23kg LH-Regional one free Golf Equipment on LH, LX, OS, JP, EN, LPJ and LH- Regional Star Alliance Gold F/CL 60 kg -- 3pc at 32kg Card Customers on Star WC: plus 20kg, 1 C/CL 50 kg -- 3pc at 32kg free Ski Equipment Golf to be incl. FBA on LH/LX 9

10 PC: plus 1 pc Y/CL 40 kg -- 3pc at 23kg Golf to be incl. FBA LX Golf Traveller Members on LH/ LX ALL F/CL 40kg C/CL 30kg Y/CL 20kg one free Golf Equipment on LH/LX 2pc Free Baggage Allowance - Unchecked Baggage Free Carry on Items In addition to the checked baggage allowance, each passenger may carry without additional charges hand baggage suitable for placement in the closed overhead rack or under the passenger's seat with maximum dimensions specified by the carrier. Maximum dimensions for one piece 55x40x20cm (22x15x8 inches), maximum weight 8kg (18lb), e.g. brief case, boardcase, travel bag, attache case. The size of one carry on item shall not exceed the overall dimensions of 115 cm (45 inches) or one foldable garment bag (max dimensions 57x54x15cm (22x21x6 inches). The standards allowance per compartment is F/C-CL 2 pieces and Y/CL 1 piece of carry on for international flights. Exception: Lufthansa Regional Partners on all flights and in all classes only 1 piece of carry-on is allowed. Exceptions on LH may apply, if required by government restrictions and on fully booked flights (domestic and continental). Incapacitated Passengers Incapacitated passengers may carry free of charge one wheelchair and/or other assertive devices they are dependent on. 10

11 Combined F-, C- or Y-Class Travel For through journeys where the passenger travels partly on F-Class and partly on C- or Y- Class service the free baggage allowance on each portion of travel shall be that applicable to the class of service for which the fare is paid. Interlining In case of interlining when LH is the first transporting carrier and the free baggage allowance is identical, the applicable LH charges shall be applied for the one-way direction of travel per checked portion. This inclues interline sectors and as far as baggage has been checked through according to valid through-check and accounting rules. In case of interlining and the free baggage allowance is not identical, the applicable LH excess baggage charges have to be charged also if only required for parts of the journey and the LH sectors should be collected for the LH portion of the travel according to LH allowance and regulations. For interlining on ongoing other airline sectors, excess applies according to the transporting carrier's rules and charges. When other airlines offer the first leg of the journey, other charges (i.e. IATA standard of 1,5% of Y-oneway) could be applied. Exceptions for Condor flights: The LH excess baggage regulations and charges also apply for travel on LT and DE sectors including sporting equipment. Exception for sporting equipment on DE: Condor passengers may book and pay certain sports equipment and also excess baggage in advance. Such passengers will hold a confirmation and in these cases, only the excess for the LH sector shall be charged. Exceptions for Customer Airlines: For all airlines handled by LH on behalf of the Customer Airline (local check-in), excess baggage is handled according to the contracted rules. 11

12 If free baggage allowances of LH and OAL are the same: When LH is the first transporting carrier, the new LH excess baggage weight rates shall be applied throughout the trip to the final destination and baggage will be through-checked according to the applicable through-check-in rules. Examples: Allowance 20kg both carriers (LH and OAL), passenger has 28kg. STR-FRA (LH flight) - FRA-TUN (TU flight): excess of 8kg to be collected for whole routing STR-TUN according to LH flatrates (8kg x 10 = 80). DEL-FRA (LH flight) - FRA-LHR (BA flight): excess of 8kg to be collected for whole routing DEL-LHR according to LH flatrates (8kg x 30 = 240). If free baggage allowances of LH and OAL are not the same - but the customer's excess is within the OAL allowance: Combination of LH feeder flight weight concept and OAL connection piece concept or combination of LH flight weight allowance and OAL higher weight allowance. If the allowance on OAL sectors are higher than for LH, but the actual baggage weight is within the OAL allowance and only exceeding on LH, the weight excess rates for the LH sectors have to be charged and baggage will be through-checked. Examples: Passenger has 28kg FRA-LIS (LH weight concept 20kg) LIS-SAO (TP piece concept 2pc x 23kg ea, total 46kg): for the LH-sector FRA-LIS excess of 8kg to be collected according to LH flatrates (8kg x 10 = 80); no charge for OAL. HAM-FRA (LH weight concept 20kg) and FRA-KUL (MH weight concept 30kg): for the LHsector HAM-FRA excess of 8kg to be collected according to LH flatrates (8kg x 5 = 40); no charge for OAL. If free baggage allowance of LH and OAL are not the same - and the customer's excess is exceeding the OAL allowance: Split for LH and OAL sectors; charge of the carriers sectors based on the carrier's allowance and LH rates to be applied in both cases. Baggage will be through-checked. In case that customer does not accept the calculation for the OAL-sector, baggage shall not be through-checked and charge shall only be collected for LH-sector. Examples: 12

13 Passenger has 50kg FRA-LIS (LH weight concept 20kg), LIS-SAO (TP piece concept 2pc x 23kg ea, total 46kg): for the LH-sector FRA-LIS excess of 30kg to be collected according to LH flatrates (30kg x 10 = 300); for the TP-sector excess of 4kg to be collected according to LH flatrates (4kg x 30 = 120). Total charge 420. HAM-FRA (LH weight concept 20kg) and FRA-KUL (MH weight concept 30kg): for the LH-sector HAM-FRA excess of 30kg to be collected according to LH flatrates (30kg x 5 = 150); for the MH-secotr FRA-KUL 20kg to be collected according to LH flatrates (20kg x 30 = 600). Total charge 750. In case that customer does not accept the calculation for the OAL-sector, baggage shall not be through-checked and charge shall only be collected for LH-sector. Excess Baggage Charges Collection All excess baggage must be assessed and charged for prior to the boarding of the aircraft by the passenger to the next point of stopover: in effect on the date of issuance of the excess baggage ticket in the direction of travel per checked portion: from the point for which the checked baggage allowance is exceeded to the first point at which the baggage is collected (excluding any transfer points) Through charges are not applicable for split ticketing. 13

14 Rates for Weight Concept Baggage in excess of the checked baggage allowance will be charged by LH at following rates by kg and published under GGAIRLHPT7INFO and GGAIRLHWEIGHT: In all cases of baggage excess, a minimum charge of EUR 30 will be collected, when the resulting amount was lower. Zones: Zone 1: Zone 2: Within Germany; Within Italy; Third country routes Within Europe except CIS (GUS) Zone 3: Between Europe (Zone 2) and CIS (GUS), Middle East Zone 4: Between Europe (Zone 2) and Asia, Africa Zone 5: Between Interkont longhaul (CIS/GUS, Middle East,South America, Mexico, Asia, Africa EUR 5 per kg EUR 10 per kg EUR 20 per kg EUR 30 per kg EUR 40 per kg (between countries in Zone 3/4) Rates are applicable up to 100kg (220lb) excess baggage; over 100kg the rates for the entire charge will increase to +50%. 14

15 (Over 100kg excess baggage or oversize must be booked and confirmed per SSR BULK procedure). Local currency rates others than EUR shall be based on the fares conversion method and rounded. Country Definitions: Zone 1: Zone 2: Within DE, within IT, third country routes EU: AT, BA, BE, BG, CH, CS, CY, CZ, DE, DK, DZ, EE, ES, FI, FR, GB, GI, GR, HR, HU, IE, IT, LU, LT, LV, MA, MC, MD, MK, MT, NL, NO, PL, PT, RO, SE, SI, SK, TN, TR, (AL, IS) Zone 3: GUS: AM, AZ, BY, GE, KZ, RU, TM, UA, ZU, (KG, TJ) ME: AE, BH, EG, IL, IR, JO, LB, KW, OM, QA, SA, SD, SY, YE Zone 4: SATL: AR, BR, CL, (PY, UY) (SAO/BUE/ CCS=PC) MATL: VE, (BO, CO, EC, PE, Caribbean) AP: CN, HK, ID, IN, JP, KR, MY, PH, SG, TH, VN, (AF, AU, BD, BN, LK, MV, NP, NZ, PK, TW) AF: ET, ER, GH, LY, NA, NG, ZA, ZW, (LOS/ACC/ABV/SSG/LAD/ADD=PC) (AO, BF, BI, BJ, BW, CD, CF, CG, CI, CM, CV, DJ, GA, GM, GN, GQ, KE, KM, LR, LS, MG, ML, MR, MZ, MW, MU, NE, RE, RW, SC, SN, SL, SO, SZ, TD, TG, 15

16 TZ, UG, ZM) Zone 5: Between Zone 3 and zone 4 incl. MX Charges Piece Concept If a passenger with PC allowance checks-in baggage after a stopover is made for a route where weight concept applies, the free baggage allowance will remain PC, but the charge for excess baggage must be paid according to the weight concept charges. One flatrate per piece will apply for each bag within the free baggage allowance exceeding 23kg (50lb) up to the weight of 32kg (70lb). Over 32kg or for any additional pieces normal excess rates apply. Normal excess charges have to be paid when exceeding the free baggage allowance. For each occurance one charge applies, multiple occurances have to be added. Extra Exceeding number of pieces 1 charge Big Heavy Exceeding size over 158cm (62in) Exceeding 32kg (70lb) all classes Y/CL Heavy Exceeding number of 2 pieces if extra piece is over 23kg (50lb) Y/CL Flatrate Within allowance of 2 pieces, but between 23-32kg (50-70lb) Cargo Over 45kg (100lb) 1 charge 1 charge plus 1 flatrate 1 charge 1 flatrate Example: 16

17 Y/CL FRA-NYC, FBA: 2pc 23kg (50lb) each 1 piece with 30kg 1 flatrate for over 23kg within the FBA of 2pc 1 piece at 18kg no charge, within the FBA of 2pc 1 piece with 200cm dimensions and 35kg, 1 charge for extra, and 1 charge for oversize and 1 charge plus 1 flatrate for heavy = Total: 2 flatrates plus 3 charges From EUROPE TO USA Australia Africa Canada New Zealand Middle East Mexico via US Asia South America West Africa Ethiopea from EUROPE EUR USD EUR USD Weight Concept within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg in Y/CL WC = 1 Flatrate 17

18 bigger than 158cm WC = 1 charge heavier than 23kg up to 32kg in Y/CL and bigger than 158cm WC = 1 Flatrate + 1 charge heavier than 32kg WC = 1 Flatrate + 1 Charge heavier than 32kg and bigger than 158cm WC = 1 Flatrate and 2 charges more than 2 pieces extra piece WC = 1 charge extra piece bigger than 158cm WC = 2 charges extra piece over 23kg up to 32kg Y/CL WC 18

19 = 2 charges extra piece over 32kg WC = 1 Flatrate + 2 Charges extra piece heavier than 32kg and bigger than 158cm WC = 1 Flatrate + 3 charges From USA/CANADA, SOUTH AMERICA TO Europe Africa Middle East between third countries Asia from USA, CANADA, SOUTH AMERICA USD/CAD USD/CAD USD/CAD within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg (50-70lb) in Y/CL = 1 Flatrate 19

20 bigger than 158cm (62in) = 1 charge heavier than 23kg up to 32kg (50-70lb) in Y/CL and bigger than 158cm (62in) = 1 Flatrate + 1 charge heavier than 32kg (70lb) = 1 Flatrate + 1 Charge heavier than 32kg (70lb) and bigger than 158cm (62in) = 1 Flatrate and 2 charges more than 2 pieces extra piece = 1 charge extra piece bigger than 158cm (62in) = 2 charges extra piece over 23kg up to 32kg (50-70lb) Y/CL = 2 charges extra piece over 32kg (70lb)

21 = 1 Flatrate + 2 Charges extra piece heavier than 32kg (70lb) and bigger than 158cm (62in) = 1 Flatrate + 3 charges From MEXICO TO Europe West Africa Ethiopea Africa Middle East from Mexico within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg in Y/CL South America Asia USD USD Weight Concept WC = 1 Flatrate bigger than 158cm WC = 1 charge heavier than 23kg up to 32kg in Y/CL and bigger than 158cm WC 21

22 = 1 Flatrate + 1 charge heavier than 32kg WC = 1 Flatrate + 1 Charge heavier than 32kg and bigger than 158cm WC = 1 Flatrate and 2 charges more than 2 pieces extra piece WC = 1 charge extra piece bigger than 158cm WC = 2 charges extra piece over 23kg up to 32kg Y/CL WC = 2 charges extra piece over 32kg WC = 1 Flatrate + 2 Charges extra piece heavier than 32kg and bigger than 158cm WC = 1 Flatrate + 3 charges 22

23 From MIDDLE EAST and AFRICA (excl. West Afrika and Ethiopea) TO USA Australia between third Europe Canada New Zealand countries Africa South America via US Asia West Africa Mexico Ethiopea from MIDDLE EAST and AFRICA (excl. WAF and Ethiopea) USD USD USD Weight Concept within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg in Y/CL WC = 1 Flatrate bigger than 158cm WC = 1 charge heavier than 23kg up to 32kg in Y/CL and WC 23

24 bigger than 158cm = 1 Flatrate + 1 charge heavier than 32kg WC = 1 Flatrate + 1 Charge heavier than 32kg and bigger than 158cm WC = 1 Flatrate and 2 charges more than 2 pieces extra piece WC = 1 charge extra piece bigger than 158cm WC = 2 charges extra piece over 23kg up to 32kg Y/CL WC = 2 charges extra piece over 32kg WC = 1 Flatrate + 2 Charges extra piece heavier than WC 24

25 32kg and bigger than 158cm = 1 Flatrate + 3 charges From WEST AFRICA and Ethiopea TO Europe USA FROM WEST AFRICA and Ethiopea (GH, NG, GQ, CM, AO, ET) Canada South America Middle East Asia Australia New Zealand via US between third countries USD USD USD USD within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg in Y/CL = 1 Flatrate bigger than 158cm

26 = 1 charge heavier than 23kg up to 32kg in Y/CL and bigger than 158cm = 1 Flatrate + 1 charge heavier than 32kg = 1 Flatrate + 1 Charge heavier than 32kg and bigger than 158cm = 1 Flatrate and 2 charges more than 2 pieces extra piece = 1 charge extra piece bigger than 158cm = 2 charges extra piece over 23kg up to 32kg Y/CL = 2 charges extra piece over 32kg

27 = 1 Flatrate + 2 Charges extra piece heavier than 32kg and bigger than 158cm = 1 Flatrate + 3 charges From ASIA TO USA Australia between third Europe Canada New Zealand countries Middle East South America via US Africa West Africa Mexico Ethiopea from ASIA USD USD USD Weight Concept within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg in Y/CL WC = 1 Flatrate bigger than 158cm WC 27

28 = 1 charge heavier than 23kg up to 32kg in Y/CL and bigger than 158cm WC = 1 Flatrate + 1 charge heavier than 32kg WC = 1 Flatrate + 1 Charge heavier than 32kg and bigger than 158cm WC = 1 Flatrate and 2 charges more than 2 pieces extra piece WC = 1 charge extra piece bigger than 158 cm WC = 2 charges extra piece over 23kg up to 32kg Y/CL WC = 2 charges extra piece over 32kg WC 28

29 = 1 Flatrate + 2 Charges extra piece heavier than 32kg and bigger than 158cm WC = 1 Flatrate + 3 charges From AUSTRALIA, NEW ZEALAND TO Europe Africa via Asia via US Middle East via US from AUSTRALIA and NEW ZEALAND USD USD Weight Concept within the free baggage allowance of 2 pieces heavier than 23kg up to 32kg in Y/CL WC = 1 Flatrate bigger than 158cm WC = 1 charge heavier than 23kg up to 32kg in Y/CL and bigger than 158cm WC 29

30 = 1 Flatrate + 1 charge heavier than 32kg WC = 1 Flatrate + 1 Charge heavier than 32kg and bigger than 158cm WC = 1 Flatrate and 2 charges more than 2 pieces extra piece WC = 1 charge extra piece bigger than 158 cm WC = 2 charges extra piece over 23kg up to 32kg Y/CL WC = 2 charges extra piece over 32kg WC = 1 Flatrate + 2 Charges extra piece heavier than 32kg and bigger than 158cm WC = 1 Flatrate + 3 charges 30

31 Special Baggage Charges Special Baggage Regulations are applicable on LH only, except Ski and Golf on LH/LX. For interlining and through-check-in on routings where other carriers are involved, please check the rates and conditions applicable on the sectors of the transporting carrier. Confirmed SSR-reservation is mandatory. Sporting equipment shall not contain normal luggage items, otherwise it will be treated as regular excess baggage and charged with the flatrates per kg or piece. Sporting Equipment All sporting equipment will be measured by 3 categories depending on weight and size: Small, Medium, Large. All pieces not mentioned in the enclosed list will be charged depending on the weight and/or size according to the matching category. Specified items will always be charged to the respective category, even if bigger or heavier (i.e. golf is always category small). Local currencies to be converted as per fare conversion method. Sporting Equipment - Weight Concept Sporting Equipment WC excl. FBA Within Europe within third countries SMALL EUR 35 Europe-Interkont EUR 70 Interkont-Interkont via Europe USD/CAD 50 USD/CAD 100 USD/CAD

32 up to 15kg and/or 1,40m (up to 33lb and/or 55in) plus Golf, Ski, Waterski MEDIUM 15-32kg and/or 1,41-2m (34-70lb and/or 56-79in) EUR 70 USD/CAD 100 EUR 150 USD/CAD 200 USD/CAD 250 plus Bikes, Tandem, Scuba with tank, Vaulting Poles, Surf LARGE over 32kg up to max 50kg and/or 2m up to max 2,77m (over 70lb up to max 110lb and/or 80in up to max109in) EUR 150 USD/CAD 200 EUR 300 USD/CAD 400 USD/CAD 500 plus Windsurf, Kanu, Kayak 32

33 Sporting Equipment WC - Status Passengers One set of ski equipment is permitted free of charge on LH/LX; additional ski and other sporting equipment will not be including free baggage allowance and always charged with the applicable fee. Additional allowances for Status passengers: for F/CL and Swiss Golf Traveller for HON, SEN: for FTL Star Alliance Gold Customers: one free Golf equipment permitted on LH/LX; one free Golf equipment permitted on LH/LX/ OS,OU,JP, AP, EN, LPJ and LH-Regional; one free Golf equipment permitted on LH, LX, OS, JP, EN, LPJ and LH-Regional. no additional Golf; Golf F/CL is included in the FBA, Golf C+Y/CL may be part of the allowance and only to be charged when exceeding the permitted weight. On LX operating flights free golfing equipment only up to max 15kg Sporting Equipment - Piece Concept Items in category small" incl. Golf, Ski, Waterski are including FBA and are only charged when exceeding the permitted number of pieces or max weight per piece. All other items are excl. FBA and to be charged. 33

34 Sporting Equipment PC within third countries Europe-Interkont Interkont-Interkont via Europe SMALL (incl. FBA) EUR 35 EUR 70 up to 15kg and/or 1,40m (up to 33lb and/or 55in) USD/CAD 50 USD/CAD 100 USD/CAD 150 plus Golf, Ski, Waterski MEDIUM (excl. FBA) 15-32kg and/or 1,41-2m (34-70lb and/or 56-79in) EUR 70 USD/CAD 100 EUR 150 USD/CAD 200 USD/CAD 250 plus Bikes, Tandem, Scuba with tank, Vaulting Poles, Surf LARGE (excl. FBA) over 32kg up to max 50kg and/or 2m up to max 2,77m EUR 150 USD/CAD 200 EUR 300 USD/CAD 400 USD/CAD

35 (over 70lb up to max 110lb and/or 80in up to max109in) plus Windsurf, Kanu, Kayak Definitions Sporting Equipment Snow/Water Ski Equipment One pair of skis, one pair of ski poles, boots, one snow board, one pair of standard water skis or one slalom water ski. Golfing Equipment One golf bag including golf clubs, balls and one pair of golf shoes. Surfboards Surfboards bigger than 200 cm shall be handled like a windsurfer. 35

36 Windsurfer and Hangglider The maximum weight for windsurfers is 50kg (109lb). If the maximum weight is exceeded, the windsurfer has to be sent as cargo. Scuba Equipment Please note that tank has to be empty. Fishing Equipment One tackle box, haversack or Fishers basket plus one rod, bag or box. Arms & Weapons Sporting and hunting weapons have to be declared and will be charged, when packed in a special luggage for weapons. Small weapons which are packed in the regular luggage and remain within the free baggage allowance will not be charged. Please check the requirements for dangerous goods transportation. Exception: Due to local security procedures, a handling fee for weapons will always be charged locally at departures in - JNB AND CPT: 50 EUR - ITALY: 60 EUR 36

37 AVIH AVIH is not included in the free baggage allowance. The animal shall be carried in a container which meets the specification of the "IATA live animals regulations". Suitable containers may be purchased from LH cargo offices. Crate dimensions weight Crate size weight no. 1 no. 2 no. 3 no x 45 x 40 cm (24 x 18 x 16 inches) 80 x 55 x 55 cm (31 x 22 x 22 inches) 100 x 65 x 70 cm (40 x 26 x 27 inches) 125 x 75 x 85 cm (49 x 29 x 33 inches) 4 kg (9lb) 6 kg (13lb) 13 kg (28lb) 22 kg (48lb) Following rates apply on top of the crate-price for pets: WC: Normal excess baggage rates apply for all 4 crate sizes incl. the animal. PC: for crate 1 and 2: 1 single charge applies; for crate 3 and 4: 2 single charges apply. PETC Accompanied pets and container shall not be included in the free baggage allowance and normal excess baggage rates apply. The maximum weight for one PETC container including a pet is 8kg (18lb); the maximum dimensions are 115cm (45inches). 37

38 Per person maximum 1 petbox is permitted. On German domestic flights one PETC may be transported free of charge. One dog for blind or deaf passenger or comparable service dog is free. Unchecked Baggage using Additional Seat(s) Upon request and advance arrangement, a passenger will be permitted the exclusive use of two adjacent seats subject to bookong class and seat availability. The maximum weight is 80 kg (175lb) per seat. Reservation procedures CBBG for cabin baggage using an additional seat or EXST extended seat are strictly mandatory. The additional seat must be requested at time of reservation of the passenger. The application of children's or other rebated fares (such as infant, agent or spouse) is not allowed. No taxes or fees will be collected for the additional seat. Taxes, fees and charges, where applicable, will be collected for each individual passenger The free baggage allowance for such passenger will be twice the normal allowance. Firearms and Ammunition Are included in the free baggage allowance; the charge only applies when packed in extra piece of luggage. 38

39 General Baggage Conditions Free Baggage Allowance A passenger may carry some baggage free of charge, subject to our conditions and limitations which are mentioned in the ticket and according to the terms of Lufthansa. The weight of each piece of baggage may not exceed 45 kg (100lb) and in total 100 kg (219lb) per passenger and per flight. Excess Baggage In case of baggage in excess of the free allowance a passenger has to pay the charges as published by Lufthansa and a pre-reservation is mandatory. Checked Baggage Upon delivery of baggage to be checked Lufthansa shall take custody thereof. LH will there upon make an appropriate entry indicating the number of pieces and the weight of the checked baggage on the ticket to constitute the issue of the baggage check. Baggage (identification) tags that may be issued by us in addition to the baggage check. They are for identification purposes only. - Checked baggage must bear the passenger's name or other personal identification affixed to it. - Checked baggage will be carried on the same aircraft as the passenger, unless LH and/ or a subsequent carrier decide for safety, security or operational reasons to carry it on an alternative flight. If checked baggage is carried on a subsequent flight, it will be delivered to the passenger's specified address, unless applicable law requires any customs clearance. Unchecked Baggage In addition to the checked baggage allowance, each passenger may carry, without additional charges, hand baggage suitable for placement in the closed overhead rack or under the passenger's seat. If baggage cannot be stored by this means or is of excessive weight or is considered unsafe for any reason, it must be checked as checked baggage in the cargo compartment. 39

40 All Star Alliance members have agreed to use the minimum requirement of 2/2/1 pieces of carry-on for international flights in the respective compartment. Exception: on all flights and in all classes of Lufthansa Regional Partners only 1 piece of carry-on item is allowed. Exceptions on LH may apply if required by government restrictions and on fully booked flights (domestic and continental). LH acceptance: - 2 pieces of cabin baggage in F/class and C/class - 1 piece of cabin baggage in M/class, also for SEN, FTL or other Status Customers - Maximum dimensions for one piece 55x40x20cm (22x15x8in), max weight 8 kg (18lb), e.g. brief case, boardcase, travel bag, attaché case. - or one foldable garment bag (max dimensions 57x54x15cm / 22x21x6in). In addition: - 1 small ladies hand bag or wrist bag or small shoulder strap bag - 1 overcoat or wrap or blanket - 1 umbrella or walking stick - 1 small camera - 1 pair of binoculars - a reasonable amount of reading matter for the flight - 1 infant`s carrying basket and baby food for consumption during the flight - 1 fully collapsable baby pushchair or stroller (will be carried free of charge even if it is carried in the cargo compartment due to stowage problems) - for a handicapped passenger, if needed during the journey: (will be carried free of charge even if it is carried in the cargo compartment) - 1 wheelchair (only in the cargo compartment) - 1 pair of crutches or braces - 1 small dialysis equip. For self-use of the passenger (only in cargo comp) - 1 other orthopaedic device 40

41 Items not to be included in unchecked baggage: 1. Guns, firemarms and weapons: \\Any objects capable, or appearing capable of discharging a projectile or causing injury. For example: - all firearms and their components - imitations of firearms and toy guns - air pistols, rifles - signal flare pistols - starter pistols - cross bows - harpoons and spear guns - lighters shaped like a firearm 2. Pointed/edged weapons and sharp objects: Pointed or bladed articles capable of causing injury. For example: - axes and hatchets - ice picks - ice skates - lockable or flick knives - machetes - open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge9 - sabres, swords - scissors with blades more than 6 cm in length - ski and walking/hiking poles - tradesman s tools such as box cutters, saws, screwdrivers 3. Blunt instruments: \\Any blunt instrument capable of causing injury. For example: - baseball and softball bats - golf clubs - hockey sticks 41

42 - skateboards - fishing rods - martial arts equipment, such as knuckle dusters, clubs, coshes. Items not to be included in checked baggage: - money, jewellery, precious metals, computers (Laptops, PCs), personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples. - if despite being prohibited, any items referred to the above are included in a passenger's baggage, LH shall not be responsible for any loss or damage of such items. Electronic Devices: To avoid interference with aircraft electronic navigation and communication, equipment operation abroad the aircraft, the use of portable radio receivers, transmitters and television receivers in possession of the passenger is prohibited. Also prohibited is the use of mobile phones, walkie-talkies, lap tops with a printer or cordless mouse, and remote-controlled toys. The use of portable tape / wire recorders, hearing aids, dictaphones and heart pacemakers is permitted. Right to Refuse Carriage LH may refuse to carry as baggage - any item reasonably considered to be prohibited or unsuitable for carriage because of its size, shape, weight, content, character, for safety or operational reasons or the comfort of other passengers or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available from us or our authorised agents upon request. 42

43 - items of which the carriage is prohibited by the applicable laws, regulations or orders of any state to be flown from or to. - LH may refuse the acceptance of baggage for carriage unless it is in reasonable conditions properly and securely packed in suitable containers. Dangerous Goods Dangerous goods are articles and substances which may be a risk to health, safety and/or property when transported by air. Dangerous Goods may be divided in two categories: - Dangerous goods that may not be carried as cabin or checked baggage - Dangerous goods that may be carried under certain conditions Items that may not be carried as Cabin or checked Baggage Not to be included in the baggage: items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the ICAO or IATA Dangerous Goods Regulations which are available from us on request. Especially the following items cannot be accepted: - briefcases and security type attaché cases with installed alarm devises; or incorporative lithium batteries and or pyrotechnic material - explosive munitions, fireworks and flares - gases, such as camping gas and aerosols - flammable liquids, such as lighter fuels, paints and thinners - flammable solids, such as matches and articles which are easily ignited, substances liable to spontaneous combustion, substances which on contact with water emit flammable gases - oxidizing substances - poisonous (toxic) and infectious substances - radioactive materials - corrosives (thermometers; acids; alkalis and wet cell batteries) 43

44 - magnetized materials and miscellaneous dangerous goods as listed in the "IATA Dangerous Goods Regulations" - Wet cell or spillable batteries, also not acceptable for interlining as checked baggage. Dry cell or non spillable batteries can be interlined on all Star Partners except AC, NZ. Items that may be carried under certain Conditions - medicinal or toilet articles (not more than 2 kg / 5lb)) - alcoholic beverage, perfumes (not more than 5 litres) - radioisotopic cardiac pacemakers or other devices, including those powered by lithium batteries, implanted into a person, or radio-pharmaceuticals contained within the body of a person as the result of medical treatment - personal smoking materials Allowed with the approval of the carrier only - ammunition (5 kg / 11lb per person), only as checked baggage and if for sporting purposes. - avalanche rescue backpack: only one per passenger - batteries, non-spillable: only as checked baggage - barometer or thermometer, containing mercury: only as cabin baggage if securely packed and leak-proofed - camping stoves: only as checked baggage, if completely drained of any liquid and fuel - carbon dioxide cylinder (two), fitted into a self-inflating life jacket, plus two spare cartridges - dry ice (not more than 2,5 kg / 5,5lb) - heat producing articles, e.g. diving lamps, underwater torches: if switched off and batteriy is removed - refrigerated liquid nitrogen (dry shipper), if fully absorbed - small gaseous oxygen cylinders (2 litres volume per cylinder), or air cylinders for medical use. Exception: to/from/via USA forbidden. Arms and ammunition Firearms and ammunition for hunting and sporting purposes may only be accepted as checked baggage. Firearms must be unloaded and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations. 44

45 This shall not apply to police officers who, in performance of their official duties, are required to carry arms. During the flight they shall hand over their arms to the pilot in command. Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as baggage. Pets and Seeing-Eye/Hearing and other Service Dogs - For live animals (PETC) special arrangements with carrier and transportation in a container are required. Excess baggage rates are charged, whereby the total weight of the animal and container is counted and any unused part of the passenger s own free allowance may not be taken into consideration. - Transportation of PETC (dogs or cats) in the passenger cabin is permitted by LH provided the container can fit under the passenger seat, the total weight of the animal and container do not exceed 8 kg (18lb). - All other kinds of animals must be carried as AVIH or cargo in accordance with the IATA Live Animals Regulations. For details please ask the respective carrier. - Seeing eye dogs accompanying blind passengers, dogs trained to assist deaf passengers or comparable service dogs are carried free of charge and may be accepted in the cabin, prior to arrangements made with the carrier. - Carriage of dogs, cats and other pets is subject to Carrier's approval. It is contingent on the fact that the animals are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit. Lufthansa reserves the right to determine the manner of carriage and to limit the number of animals which may be carried on a flight. - "Seeing-Eye" and service dogs, together with containers and food will be carried free of charge in addition to the normal free baggage allowance. The passenger's dependence upon a hearing and other service dog must be evidenced by a medical certificate. 45

46 - Acceptance for carriage of pets or "Seeing-Eye" dogs or other service dogs is subject to the conditions that passenger assumes full responsibility for such pet where carriage is not subject to the liability rules of the Convention. - LH will have no liability in respect of any such animal not having all the necessary documents for entry into or passage through any country unless such damage has been caused by carrier's gross negligence or wilful misconduct. The passenger is liable for all damages which a pet might cause to others. 46