Airline On-time Performance Report

Transcription

1 Airline On-time Performance Report Summary of Airline Arrival Performance for the Period May 1, 2014 through May 31, 2014 Published June 13,

2 Abstract This FlightStats monthly On- Ime Performance Report compares the on- Ime arrival performance of scheduled passenger flights operated by the top airlines throughout various regions. The report summarizes the data by carrier and includes a breakdown of on- Ime, late, very late and excessively late arrivals and departures. Also included is the percentage of flights cancelled and diverted. Refer to each category secion for the flight status coverage of the airlines scheduled flights. Refer to the Appendix for definiion of delay classificaion, cancellaion calculaions, and the airline, and flight selecion criteria. Usage and ARribuIon You are free to re- publish the informaion in this report on your website, blog, or in printed material as long as you provide arribuion to FlightStats and a link to Disclaimer Customer acknowledges that all data provided or available through FlightStats is owned either by FlightStats, Inc. or by third- party data providers (the Owners ), and that Customer shall not acquire any ownership or interest whatsoever in such data. FlightStats data is solely for the benefit and purposes of Customer. The informaion contained in FlightStats reports has been compiled from various sources, and the Owners disclaim all responsibility for checking and verifying that the underlying data is 100% accurate. Consequently, the data is provided as is and FlightStats, Inc. provides no warranies of any type to Customer. FlightStats, Inc. and its data providers are not liable for any consequenial damages or financial loss caused by any person's reliance on the data. Company InformaIon FlightStats, Inc. 522 SW 5 th Ave Suite 200 Portland, Oregon USA Tel. +1 (503) Fax: +1 (503) Direct press inquiries to media@flightstats.com Visit the FlightStats website at 2

3 Major International Airlines Rank Airline Sample Size On-time Cancelled Diverted 1 (SU) Aeroflot 15, % 4.94% 1.67% 2.22% 0.38% 0.00% 6 (AB) Air Berlin 19, % 8.19% 2.08% 2.50% 0.28% 0.00% 23 (AC) Air Canada 16, % 9.36% 3.71% 4.88% 0.02% 0.07% 36 (CA) Air China 33, % 12.63% 6.59% 14.91% 2.02% 0.10% 3 (UX) Air Europa 4, % 5.29% 2.09% 2.98% 0.29% 0.00% 21 (AF) Air France 23, % 10.52% 3.63% 3.68% 0.74% 0.01% 37 (AI) Air India 10, % 16.51% 8.09% 10.57% 0.21% 0.00% 13 (NZ) Air New Zealand 4, % 9.51% 2.35% 2.86% 0.34% 0.00% 12 (AZ) Alitalia 12, % 8.85% 2.99% 2.64% 0.81% 0.01% 27 (AA) American 59, % 7.82% 4.01% 9.68% 2.06% 0.00% 16 (NH) ANA 19, % 11.20% 2.75% 2.05% 0.25% 0.00% 30 (OZ) Asiana 9, % 14.51% 4.39% 5.01% 0.88% 0.01% 10 (OS) Austrian Airlines 6, % 8.88% 2.56% 2.46% 1.74% 0.00% 31 (AV) AVIANCA 13, % 11.93% 4.88% 8.79% 0.11% 0.01% 32 (BA) British Airways 25, % 13.77% 5.72% 7.77% 0.53% 0.00% 40 (CX) Cathay Pacific 8, % 14.55% 8.95% 18.39% 1.13% 0.07% 43 (CI) China Airlines 5, % 20.79% 11.50% 16.37% 0.04% 0.00% 38 (MU) China Eastern 48, % 13.98% 7.97% 16.02% 3.05% 0.05% 39 (CZ) China Southern 53, % 12.17% 6.77% 19.28% 2.95% 0.11% 15 (DL) Delta 79, % 6.83% 3.01% 5.75% 0.12% 0.20% 34 (MS) Egyptair 6, % 12.90% 5.28% 12.30% 1.45% 0.63% 24 (EK) Emirates 12, % 11.28% 4.15% 3.01% 0.15% 0.01% 41 (EY) Etihad 6, % 20.76% 11.33% 11.18% 0.02% 0.00% 42 (BR) EVA Airways 4, % 18.23% 10.91% 18.09% 0.39% 0.00% 4 (IB) Iberia 6, % 6.61% 2.00% 2.03% 0.20% 0.00% 14 (JL) Japan Airlines 11, % 10.66% 2.73% 2.01% 0.20% 0.07% 26 (9W) Jet Airways 8, % 10.43% 4.91% 5.71% 0.09% 0.06% 9 (KL) KLM 11, % 7.04% 2.82% 3.50% 0.07% 0.00% 22 (KE) Korean Air Lines 12, % 12.54% 3.38% 1.91% 0.65% 0.02% 18 (LA) LAN 3, % 7.87% 3.05% 5.75% 0.62% 0.00% 19 (LH) Lufthansa 34, % 10.82% 3.26% 2.60% 0.40% 0.01% 25 (MH) Malaysia Airlines 15, % 10.00% 3.88% 5.97% 1.84% 0.00% 7 (QF) Qantas 11, % 7.96% 2.65% 2.48% 1.12% 0.01% 2 (SK) SAS 21, % 5.46% 1.76% 1.91% 0.57% 0.00% 5 (SV) Saudi Arabian 10, % 7.04% 2.35% 3.30% 0.07% 0.00% 11 (SQ) Singapore Airlines 7, % 8.90% 2.45% 3.06% 0.54% 0.00% 17 (LX) SWISS 11, % 11.38% 2.85% 2.43% 0.58% 0.00% 28 (JJ) TAM 20, % 11.05% 4.86% 5.59% 1.31% 0.05% 35 (TP) TAP - Air Portugal 6, % 15.06% 7.84% 9.15% 0.34% 0.02% 20 (TG) Thai Airways 6, % 10.72% 3.29% 2.79% 1.11% 0.00% 33 (TK) Turkish Airlines 27, % 16.33% 6.15% 5.48% 0.50% 0.00% 29 (UA) United 58, % 7.93% 4.19% 10.23% 1.20% 0.50% 8 (VA) Virgin Australia Int'l 11, % 7.33% 2.84% 3.01% 1.06% 0.00% Aggregate 798, % 10.26% 4.44% 7.63% 1.05% 0.08% 3

4 North American Airlines Rank Airline Sample Size On-time Cancelled Diverted 13 (AC) Air Canada 16, % 9.36% 3.71% 4.88% 0.02% 0.07% 38 (ZX) Air Georgian 3, % 10.60% 6.12% 17.06% 0.00% 0.19% 27 (ZW) Air Wisconsin 15, % 8.46% 4.34% 11.34% 3.40% 0.07% 6 (FL) Airtran 9, % 7.50% 2.75% 5.18% 0.23% 0.04% 3 (AS) Alaska 14, % 5.45% 1.77% 3.37% 0.79% 0.23% 23 (AA) American 59, % 7.82% 4.01% 9.68% 2.06% 0.00% 30 (MQ) American Eagle 40, % 9.52% 4.95% 10.76% 4.32% 0.00% 9 (9K) Cape Air 16, % 9.16% 2.78% 4.58% 3.90% 0.12% 26 (RP) Chautauqua 7, % 7.97% 4.31% 11.31% 1.67% 0.17% 17 (C5) CommutAir 4, % 4.46% 2.70% 12.25% 4.42% 0.24% 15 (CP) Compass 5, % 6.94% 3.39% 7.93% 2.72% 0.13% 8 (DL) Delta 79, % 6.83% 3.01% 5.75% 0.12% 0.20% 32 (EV) ExpressJet 67, % 7.46% 4.34% 13.47% 5.46% 0.34% 28 (7F) First Air 1, % 7.35% 3.09% 11.37% 4.93% 2.72% 33 (F9) Frontier 7, % 8.85% 4.82% 11.83% 0.58% 0.28% 36 (G7) GoJet 7, % 7.83% 5.21% 16.23% 2.87% 0.38% 2 (HA) Hawaiian 7, % 4.10% 1.07% 1.90% 0.19% 0.00% 1 (QX) Horizon 11, % 3.49% 1.36% 1.23% 1.20% 0.05% 5 (QK) Jazz 22, % 7.55% 2.69% 4.89% 0.00% 0.12% 20 (B6) Jetblue 25, % 7.15% 3.75% 9.81% 2.03% 0.19% 16 (YV) Mesa 12, % 6.15% 3.07% 9.20% 2.85% 0.23% 18 (KS) PenAir 1, % 6.25% 3.21% 5.73% 4.80% 4.76% 14 (PDT) Piedmont 9, % 7.62% 3.58% 6.89% 4.71% 0.14% 7 (9E) Pinnacle 23, % 5.21% 2.83% 7.60% 1.90% 0.08% 29 (PD) Porter 5, % 9.86% 4.92% 9.39% 4.58% 0.40% 10 (JIA) PSA 9, % 7.53% 3.27% 6.10% 2.10% 0.13% 31 (YX) Republic 20, % 9.12% 4.60% 11.48% 3.68% 0.21% 22 (S5) Shuttle America 10, % 7.11% 3.51% 10.61% 5.48% 0.24% 24 (3M) Silver 4, % 6.01% 3.97% 12.28% 2.35% 0.19% 21 (RS) Sky Regional 3, % 7.12% 4.19% 9.57% 0.00% 0.21% 19 (OO) SkyWest 56, % 7.49% 3.86% 8.92% 2.01% 0.20% 34 (WN) Southwest 101, % 11.42% 5.63% 8.86% 0.65% 0.27% 35 (NK) Spirit 8, % 8.57% 4.72% 13.42% 0.74% 0.23% 37 (AX) Tans States Airlines 5, % 8.13% 4.77% 16.98% 4.94% 0.26% 25 (UA) United 58, % 7.93% 4.19% 10.23% 1.20% 0.50% 11 (US) US Airways 40, % 7.04% 3.30% 6.76% 0.94% 0.07% 12 (VX) Virgin America 5, % 6.06% 3.42% 7.94% 0.16% 0.16% 4 (WS) Westjet 16, % 8.74% 2.94% 3.39% 0.64% 0.12% Aggregate 814, % 7.85% 3.85% 8.56% 1.97% 0.21% 4

5 European Airlines Rank Airline Sample Size On-time Cancelled Diverted 34 (A3) Aegean Airlines 4, % 11.87% 3.12% 2.29% 0.17% 0.00% 29 (RE) Aer Arann Express 2, % 8.17% 3.21% 3.71% 0.71% 0.00% 41 (EI) Aer Lingus 6, % 12.33% 3.89% 4.10% 1.47% 0.01% 11 (SU) Aeroflot 15, % 4.94% 1.67% 2.22% 0.38% 0.00% 21 (AB) Air Berlin 19, % 8.19% 2.08% 2.50% 0.28% 0.00% 23 (XK) Air Corsica 1, % 8.10% 1.87% 3.09% 1.09% 0.00% 16 (UX) Air Europa 4, % 5.29% 2.09% 2.98% 0.29% 0.00% 39 (AF) Air France 23, % 10.52% 3.63% 3.68% 0.74% 0.01% 15 (YW) Air Nostrum 6, % 7.34% 1.69% 1.31% 0.44% 0.00% 8 (CT) Air One CityLiner 3, % 4.79% 1.30% 1.30% 0.63% 0.00% 5 (BT) airbaltic 3, % 5.03% 1.02% 1.21% 0.68% 0.00% 26 (AZ) Alitalia 12, % 8.85% 2.99% 2.64% 0.81% 0.01% 25 (OS) Austrian Airlines 6, % 8.88% 2.56% 2.46% 1.74% 0.00% 19 (CJ) BA CityFlyer 2, % 6.14% 2.18% 3.32% 1.03% 0.00% 47 (BA) British Airways 25, % 13.77% 5.72% 7.77% 0.53% 0.00% 44 (SN) Brussels Airlines 4, % 13.98% 4.05% 3.39% 0.42% 0.00% 43 (DE) Condor Flugdienst 3, % 11.23% 3.93% 5.93% 0.03% 0.00% 31 (OU) Croatia Airlines 2, % 11.50% 2.81% 2.16% 0.08% 0.00% 20 (OK) CSA Czech Airlines 2, % 6.94% 2.12% 2.65% 0.26% 0.04% 30 (U2) EasyJet 38, % 7.87% 2.98% 4.71% 0.59% 0.00% 4 (AY) Finnair 3, % 3.75% 1.03% 2.21% 0.54% 0.00% 22 (BE) flybe 10, % 7.31% 2.57% 3.02% 1.29% 0.00% 18 (4U) Germanwings 7, % 5.29% 1.85% 4.30% 0.30% 0.00% 17 (IB) Iberia 6, % 6.61% 2.00% 2.03% 0.20% 0.00% 1 (I2) Iberia Express 2, % 3.49% 0.47% 0.56% 0.09% 0.00% 24 (KL) KLM 11, % 7.04% 2.82% 3.50% 0.07% 0.00% 10 (WA) KLM Cityhopper 8, % 4.65% 1.82% 1.70% 0.50% 0.00% 36 (LO) LOT - Polish Airlines 4, % 10.28% 3.67% 3.36% 0.39% 0.02% 33 (LH) Lufthansa 34, % 10.82% 3.26% 2.60% 0.40% 0.01% 14 (CL) Lufthansa Cityline 11, % 7.00% 1.71% 1.61% 0.78% 0.00% 28 (LG) Luxair 2, % 10.06% 2.60% 1.88% 0.14% 0.00% 40 (ZB) Monarch Airlines 2, % 8.65% 3.63% 7.30% 0.07% 0.00% 7 (ZN) NAYSA 2, % 4.63% 1.28% 1.45% 0.18% 0.00% 27 (HG) Niki 2, % 8.94% 2.12% 3.47% 0.41% 0.00% 13 (DY) Norwegian Air Shuttle 15, % 5.25% 2.19% 1.92% 1.02% 0.00% 6 (OA) Olympic Air 3, % 5.17% 0.58% 1.49% 0.13% 0.03% 5

6 European Airlines (continued) Rank Airline Sample Size On-time Cancelled Diverted 46 (PC) Pegasus Airlines 8, % 14.82% 4.86% 4.81% 0.08% 0.00% 9 (FV) Rossiya 3, % 4.52% 1.34% 1.82% 0.05% 0.00% 3 (S7) S7 Airlines 5, % 2.77% 1.21% 2.50% 0.57% 0.00% 12 (SK) SAS 21, % 5.46% 1.76% 1.91% 0.57% 0.00% 32 (LX) SWISS 11, % 11.38% 2.85% 2.43% 0.58% 0.00% 49 (TP) TAP - Air Portugal 6, % 15.06% 7.84% 9.15% 0.34% 0.02% 35 (UN) Transaero 4, % 9.37% 3.36% 4.55% 0.37% 0.02% 37 (HV) Transavia 3, % 7.27% 3.24% 6.84% 0.00% 0.00% 45 (U6) Ural Airlines 2, % 9.12% 5.09% 10.18% 0.89% 0.00% 38 (UT) UTair Aviation 4, % 9.18% 3.62% 4.98% 0.16% 0.00% 48 (VS) Virgin Atlantic 1, % 13.52% 6.88% 7.74% 0.00% 0.00% 42 (VY) Vueling Airlines 13, % 12.09% 4.15% 4.56% 0.33% 0.07% 2 (WF) Widerøe's 11, % 3.16% 0.81% 0.98% 0.84% 0.00% Aggregate 418, % 8.54% 2.91% 3.44% 0.54% 0.01% 6

7 Asia-Pacific Airlines Rank Airline Sample Size On-time Cancelled Diverted 10 (BX) Air Busan 2, % 6.88% 2.89% 1.79% 0.65% 0.00% 35 (CA) Air China 33, % 12.63% 6.59% 14.91% 2.02% 0.10% 36 (AI) Air India 10, % 16.51% 8.09% 10.57% 0.21% 0.00% 6 (RLK) Air Nelson 4, % 6.36% 1.78% 1.82% 0.90% 0.00% 18 (NZ) Air New Zealand 4, % 9.51% 2.35% 2.86% 0.34% 0.00% 34 (AK) Airasia 12, % 15.86% 8.36% 9.39% 0.57% 0.00% 43 (D7) AirAsia X 1, % 20.15% 7.78% 11.81% 1.53% 0.00% 22 (NH) ANA 19, % 11.20% 2.75% 2.05% 0.25% 0.00% 4 (EH) ANA Wings 7, % 5.90% 1.77% 1.45% 0.43% 0.00% 30 (OZ) Asiana 9, % 14.51% 4.39% 5.01% 0.88% 0.01% 3 (PG) Bangkok Airways 4, % 4.82% 1.73% 2.55% 0.78% 0.00% 44 (CX) Cathay Pacific 8, % 14.55% 8.95% 18.39% 1.13% 0.07% 45 (EU) Chengdu Airlines 2, % 14.08% 7.90% 21.48% 0.00% 0.05% 41 (MU) China Eastern 48, % 13.98% 7.97% 16.02% 3.05% 0.05% 42 (CZ) China Southern 53, % 12.17% 6.77% 19.28% 2.95% 0.11% 55 (KN) China United 4, % 16.44% 10.70% 32.01% 4.34% 0.18% 8 (EAG) Eagle Airways 3, % 5.93% 1.76% 2.98% 2.51% 0.00% 25 (QFA) Eastern Australia Airlines 3, % 10.04% 3.40% 4.28% 1.07% 0.00% 48 (BR) EVA Airways 4, % 18.23% 10.91% 18.09% 0.39% 0.00% 46 (HU) Hainan Airlines 16, % 16.90% 8.69% 20.33% 1.19% 0.13% 52 (KA) Hong Kong Dragon 4, % 15.22% 10.54% 28.63% 2.29% 0.00% 15 (6E) IndiGo 15, % 7.74% 2.91% 3.39% 0.00% 0.00% 33 (QZ) Indonesia AirAsia 3, % 13.95% 7.01% 9.35% 1.51% 0.00% 1 (XM1) J-Air 5, % 4.34% 1.05% 0.65% 0.63% 0.11% 14 (JC) JAL Express 6, % 9.34% 2.55% 1.33% 0.23% 0.05% 5 (3X) Japan Air Commuter 4, % 5.71% 1.88% 1.66% 2.77% 0.22% 21 (JL) Japan Airlines 11, % 10.66% 2.73% 2.01% 0.20% 0.07% 27 (NU) Japan Transocean 2, % 12.69% 3.82% 1.47% 0.82% 0.00% 29 (9W) Jet Airways 8, % 10.43% 4.91% 5.71% 0.09% 0.06% 24 (S2) JetKonnect 3, % 8.50% 3.49% 5.52% 0.42% 0.00% 16 (JQ) Jetstar Airways 8, % 6.95% 3.03% 4.38% 1.07% 0.00% 49 (HO) Juneyao Airlines 5, % 16.34% 9.82% 21.70% 0.67% 0.15% 26 (KE) Korean Air Lines 12, % 12.54% 3.38% 1.91% 0.65% 0.02% 28 (MH) Malaysia Airlines 15, % 10.00% 3.88% 5.97% 1.84% 0.00% 11 (NZM) Mount Cook Airlines 2, % 6.86% 2.78% 3.41% 3.92% 0.00% 20 (DD) Nok Air 4, % 6.56% 3.56% 4.85% 1.68% 0.00% 56 (PK) Pakistan Intl Airlines 2, % 16.05% 11.51% 34.32% 4.91% 0.15% 38 (PR) Philippine Airlines 2, % 13.85% 8.71% 13.54% 1.46% 0.04% 12 (QF) Qantas 11, % 7.96% 2.65% 2.48% 1.12% 0.01% 7 (ZL) Regional Express 5, % 5.08% 1.60% 3.30% 0.39% 0.00% 54 (SC) Shandong Airlines 11, % 20.33% 10.78% 23.99% 1.39% 0.15% 50 (FM) Shanghai Airlines 7, % 16.62% 10.01% 23.39% 3.64% 0.09% 7

8 Asia-Pacific Airlines (Continued) Rank Airline Sample Size On-time Cancelled Diverted 51 (ZH) Shenzhen 15, % 15.63% 9.38% 28.91% 3.23% 0.19% 39 (3U) Sichuan 12, % 12.91% 7.39% 16.26% 0.24% 0.15% 17 (SQ) Singapore Airlines 7, % 8.90% 2.45% 3.06% 0.54% 0.00% 31 (BC) Skymark Airlines 3, % 17.28% 5.72% 5.18% 0.35% 0.00% 47 (9C) Spring Airways 6, % 12.74% 8.81% 25.01% 3.88% 0.07% 9 (SSQ) Sunstate Airlines 5, % 5.58% 2.53% 2.66% 1.59% 0.02% 2 (FD) Thai AirAsia 6, % 4.86% 1.39% 1.36% 1.39% 0.00% 23 (TG) Thai Airways 6, % 10.72% 3.29% 2.79% 1.11% 0.00% 37 (GS) Tianjin Airlines 11, % 14.94% 7.62% 12.65% 3.22% 0.13% 40 (GE) TransAsia Airways 3, % 19.64% 7.66% 10.16% 1.82% 0.00% 19 (XR) Virgin Australia 2, % 7.43% 2.57% 4.78% 1.31% 0.00% 32 (DJ) Virgin Australia % 20.31% 6.25% 3.12% 0.00% 0.00% 13 (VA) Virgin Australia Int'l 11, % 7.33% 2.84% 3.01% 1.06% 0.00% 53 (MF) Xiamen 15, % 16.54% 10.97% 27.02% 0.84% 0.08% Aggregate 521, % 11.98% 5.86% 11.78% 1.61% 0.06% 8

9 Latin American Airlines Rank Airline Sample Size On-time Cancelled Diverted 4 (P5) Aero Republica 2, % 8.86% 2.55% 1.65% 0.12% 0.00% (AR) Aerolineas 15 Argentinas 4, % 10.89% 5.36% 11.68% 3.87% 0.00% 10 (AM) Aeromexico 6, % 11.94% 4.73% 5.60% 0.51% 0.03% 16 (5D) Aeroméxico Connect 11, % 12.83% 6.58% 13.52% 2.13% 0.02% 14 (AU) Austral 3, % 11.18% 4.83% 11.08% 5.06% 0.06% 12 (AV) AVIANCA 13, % 11.93% 4.88% 8.79% 0.11% 0.01% 13 (O6) Avianca Brazil 3, % 12.95% 6.37% 6.59% 0.58% 0.00% 5 (LR) Avianca Costa Rica 1, % 7.95% 2.34% 3.14% 0.06% 0.00% 1 (CM) Copa Airlines 7, % 6.27% 1.69% 1.87% 0.14% 0.00% 7 (LA) LAN 3, % 7.87% 3.05% 5.75% 0.62% 0.00% 11 (4C) LAN Colombia 3, % 13.10% 5.70% 6.28% 1.29% 0.00% 2 (LU) LAN Express 2, % 4.88% 1.60% 3.72% 2.17% 0.11% 3 (LP) Lan Peru 5, % 6.57% 2.17% 2.84% 0.62% 0.00% 6 (TA) Taca 4, % 8.08% 2.40% 4.39% 0.00% 0.10% 9 (JJ) TAM 20, % 11.05% 4.86% 5.59% 1.31% 0.05% 8 (G3) VRG Linhas Aereas 17, % 9.90% 3.58% 4.60% 1.90% 0.00% Aggregate 113, % 10.21% 4.21% 6.40% 1.29% 0.02% 9

10 Middle East and Africa Airlines Rank Airline Sample Size On-time Cancelled Diverted 5 (4Z) Airlink 1, % 7.61% 2.59% 2.10% 0.80% 0.00% 2 (MN) Comair 1, % 7.12% 1.78% 2.67% 1.75% 0.00% 15 (MS) Egyptair 6, % 12.90% 5.28% 12.30% 1.45% 0.63% 17 (LY) El Al 2, % 23.27% 11.91% 11.86% 1.06% 0.00% 9 (EK) Emirates 12, % 11.28% 4.15% 3.01% 0.15% 0.01% 10 (ET) Ethiopian Airlines 4, % 9.91% 4.78% 6.92% 0.55% 0.00% 16 (EY) Etihad 6, % 20.76% 11.33% 11.18% 0.02% 0.00% 11 (FZ) flydubai 3, % 13.59% 4.68% 3.97% 0.21% 0.00% 4 (GF) Gulf Air 3, % 7.34% 2.30% 2.51% 1.29% 0.00% 7 (KQ) Kenya Airways 3, % 6.32% 3.00% 6.14% 3.49% 0.05% (ME) Middle East 8 Airlines 1, % 10.62% 2.90% 2.04% 0.00% 0.37% 13 (QR) Qatar Airways 9, % 12.45% 5.70% 6.44% 0.12% 0.00% 12 (RJ) Royal Jordanian 3, % 12.28% 4.83% 5.58% 1.63% 0.00% 6 (SV) Saudi Arabian 10, % 7.04% 2.35% 3.30% 0.07% 0.00% 1 (SA) South African 4, % 6.17% 2.04% 1.84% 0.16% 0.02% (XZ) South African 3 Express 1, % 4.81% 2.61% 4.51% 1.38% 0.10% 14 (TK) Turkish Airlines 27, % 16.33% 6.15% 5.48% 0.50% 0.00% Aggregate 104, % 12.49% 5.06% 5.57% 0.60% 0.05% 10

11 Top 10 Lists Major InternaIonal Airlines Rank Airline On- Time 1 (SU) Aeroflot 91.18% 2 (SK) SAS 90.86% 3 (UX) Air Europa 89.64% 4 (IB) Iberia 89.35% 5 (SV) Saudi Arabian 87.31% 6 (AB) Air Berlin 87.23% 7 (QF) Qantas 86.90% 8 (VA) Virgin Australia Int'l 86.82% 9 (KL) KLM 86.64% 10 (OS) Austrian Airlines 86.11% North American Airlines Rank Airline On- Time 1 (QX) Horizon 93.86% 2 (HA) Hawaiian 92.93% 3 (AS) Alaska 89.18% 4 (WS) Westjet 84.82% 5 (QK) Jazz 84.75% 6 (FL) Airtran 84.52% 7 (9E) Pinnacle 84.27% 8 (DL) Delta 84.21% 9 (9K) Cape Air 83.36% 10 (JIA) PSA 82.97% European Airlines Rank Airline On- Time 1 (I2) Iberia Express 95.47% 2 (WF) Widerøe's 95.05% 3 (S7) S7 Airlines 93.52% 4 (AY) Finnair 93.01% 5 (BT) airbaltic 92.74% 6 (OA) Olympic Air 92.73% 7 (ZN) NAYSA 92.64% 8 (CT) Air One CityLiner 92.61% 9 (FV) Rossiya 92.32% 10 (WA) KLM Cityhopper 91.82% Asia- Pacific Airlines Rank Airline On- Time 1 (XM1) J-Air 93.85% 2 (FD) Thai AirAsia 92.39% 3 (PG) Bangkok Airways 90.90% 4 (EH) ANA Wings 90.88% 5 (3X) Japan Air Commuter 90.52% 6 (RLK) Air Nelson 90.04% 7 (ZL) Regional Express 90.02% 8 (EAG) Eagle Airways 89.33% 9 (SSQ) Sunstate Airlines 89.21% 10 (BX) Air Busan 88.45% LaIn American Airlines Rank Airline On- Time 1 (CM) Copa Airlines 90.18% 2 (LU) LAN Express 89.69% 3 (LP) Lan Peru 88.42% 4 (P5) Aero Republica 86.94% 5 (LR) Avianca Costa Rica 86.56% 6 (TA) Taca 85.03% 7 (LA) LAN 83.33% 8 (G3) VRG Linhas Aereas 81.92% 9 (JJ) TAM 78.45% 10 (AM) Aeromexico 77.70% Middle East & Africa Airlines Rank Airline On- Time 1 (SA) South African 89.92% 2 (MN) Comair 88.43% 3 (XZ) South African Express 87.98% 4 (GF) Gulf Air 87.85% 5 (4Z) Airlink 87.70% 6 (SV) Saudi Arabian 87.31% 7 (KQ) Kenya Airways 84.48% 8 (ME) Middle East Airlines 84.06% 9 (EK) Emirates 81.55% 10 (ET) Ethiopian Airlines 78.38% 11

12 Appendix DefiniIons of Delays The following terms are used to describe and categorize the magnitude of flight delays: On- 5me A flight is considered on- Ime if it arrives or departs at the gate less than 15 minutes aler the scheduled gate Ime. A flight is classified as late if it arrives or departs at the gate delayed from 15 to 29 minutes aler scheduled gate Ime. Very late includes flights that arrive or depart at the gate from 30 to 44 minutes aler the scheduled gate Ime. includes flights that arrive or depart at the gate 45 minutes or more aler the scheduled gate Ime. Sample Size, CancellaIons, and Flight CompleIons Sample Size Sample size data is a count of the number of flights for which FlightStats was able to capture gate departure, arrival or cancellaion data. On- 5me & Delay Calcula5ons The calculaion of on- Ime and delayed flight percentages include only those flights that were completed and for which FlightStats was able to collect final status (represented by Sample Size). Cancelled flights are not included in the delay calculaions by subtracing the number of cancellaions from Sample Size before calculaing on- Ime percentage. Cancella5on For the purposes of calculaing cancelaion percentages the number of cancelled flights is divided by the Sample Size. Carrier SelecIon Criteria Carrier flight performance is assessed only for airlines where FlightStats can accurately determine the flight status gate data on a significant percentage of the scheduled passenger flights (no charter or unscheduled passenger flights, or cargo flights are considered). Typically 80% coverage is needed to for a carrier to be included in the analysis with coverage olen in the upper 90% range. 12