Travelport Merchandising Solutions Paid Seats Enhancements to Seat Map Displays. ecommerce Customers. Galileo. Apollo. Worldspan

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1 Product Advisory Number: 1246 Version: 02 Load To Production: Agency customers will be activated throughout Agency customers will receive further notification in advance of the activation date of their country High Level Description: Impact Summary: Reason For Issue: There will be a new chargeable indicator in the existing seat map display from participating carriers, so agency customers can process paid seats easily and efficiently within their workflows. This will result in changing some characteristics in the seat maps as well as adding new alerts for agents when booking the participating carriers. Only applies to carriers participating in Travelport s Paid Seats product Certain characteristics in the Galileo, Worldspan & Apollo seat map displays will be changed New messaging alerts that advise agents of a new booking method when selling chargeable seats from participating carriers Addition of chargeable seat in sold seat display Agents will need to fulfill (collect applicable fee) associated to the sold chargeable seat via Electronic Miscellaneous Document. Agency customer activation commences by country throughout 2012 Updated with revisions Customer Impact: Internal Only Agency Customers ecommerce Customers Developers Airline Customers Car, Hotel, Rail or Cruise Customers System: Galileo Apollo Worldspan Load To Copy: Not applicable EST GMT Web Services: (API and Messaging) Online or API / web services customers will be able to purchase chargeable seats from participating carriers through Universal API. Customers who would like to find out more should contact their account manager. Page 1

2 Issue History: Version 01 Issued 29-Jul-11 Page 2

3 Overview Paid Seats is the latest product from the Travelport Merchandising Solutions suite a comprehensive and flexible set of travel sales and promotional marketing capabilities designed to enable travel suppliers, agency customers and corporations maximise and protect revenue, increase productivity and enhance customer satisfaction. As airlines develop their ancillary services and introduce chargeable seat selection, agents need to be able to quickly and efficiently identify and book those seats for their clients within their workflow process. This Product Advisory ONLY applies to carriers participating in Travelport s Paid Seats solution all seat map selections from non participating carriers will be unaffected by this Product Advisory. To participate in Paid Seats, carriers must file seat charges through ATPCO, support SSR ASVC sell, pass the chargeable indicator in the EDIFACT seat map, and fulfil through EMD. Travelport will advise Agency customers of new carriers as they participate in the Paid Seats Solution. To access Paid Seats content, agency customers must first be activated. Agency customers will receive further notification in advance of the activation date of their country with details of available content. This activation will commence throughout 2012 as content is made available by participating carriers. Impact summary of Paid Seats with participating carriers:- Only applies to carriers participating in Travelport s Paid Seats product Certain characteristics in the Galileo, Worldspan & Apollo seat map displays will be changed New messaging alerts that advises agents of a new booking method when selling chargeable seats from participating carriers Addition of chargeable seat in sold seat display Agents will need to fulfill (collect applicable fee) associated to the sold chargeable seat via Electronic Miscellaneous Document. Agency customer activation commences by country throughout 2012 On screen messaging will advise agents of a new booking method Travelport Options Integrator which must be used when selling chargeable seats. Travelport Options Integrator is a desktop add-on solution that enables agents to efficiently sell airline ancillary services from their current desktop environments. Full details of Travelport Options Integrator and EMD will be provided as part of the Agency customer activation process and announced in a future Product Advisory. Customer Benefit Processing efficiency and agent productivity is improved, as access to chargeable seat content will be available as part of the existing workflow. Improved customer service - agencies can offer clients the booking of chargeable seats as part of their overall customer service level commitment. Detail and Customer Examples 1. Display a new chargeable indicator in the existing seat maps. Note that this only applies to participating carriers in Travelport s Paid Seats product. Users will now see additional characteristics in the seat map display if any seats are returned as chargeable (see the hightlighted sections below). There are no changes to the current inputs. Page 3

4 Apollo Chargeable seats will be displayed with the character - (dash) within the seat map. 1.1PASSENGER/MARY 1 QF 108Y 23JUN LAXSYD SS1 1210P 331P * FR E FONE-DENNB TKTG-T/ >9V/S1 9V/S1 " *** APOLLO SEAT MAP FOR QANTAS *** "QF 0108Y 23JUN LAX/SYD SEGMENT 01 "EQUIPMENT: 744 " " 51 D/ E/ F/ G/ " 52N A- B- C-* D* E*.. " 53N A- B- C-* D E F G H-* J- K- " 54N AP BP CP D* E* F* G* HP JP. " 55N.. CP* D E F.... " 56N A B C GALLEY H J K " E 58 A/ B/. GALLEY H/ J/ K/ " 59N. B* C* GALLEY H* J* K* " 60N... H J K " 61N A* B* C* GALLEY H* J* K* "*SEAT 52 D/E CHILD NOT ALLOWED *SEAT 52 C PREFERRED SEAT "*SEAT 53 C/H CHILD NOT ALLOWED *SEAT 53 C/H PREFERRED SEAT "*SEAT 54 D/E/F/G CHILD NOT ALLOWED "*SEAT 55 C CHILD NOT ALLOWED "*SEAT 59 B/C/H/J/K CHILD NOT ALLOWED "*SEAT 61 A/B/C/H/J/K CHILD NOT ALLOWED CHARACTERISTICS ON SIDE OF MAP: N - NON-SMOKING S - SMOKING W - OVER WING E - EXIT * - ADDITIONAL INFORMATION BELOW CHARACTERISTICS WITHIN MAP:. - SEAT OCCUPIED / - SEAT RESTRICTED M (reserved for medical) P - PREFERRED SEATING R - RESTRICTED RECLINE V - INDIVIDUAL VIDEO SCREEN X - NO MOVIE VIEW - - CHARGEABLE SEAT * - ADDITIONAL INFORMATION BELOW > Page 4

5 Galileo Chargeable seats will be displayed with the character - (dash) within the seat map. 1.1MARY/K 1. QF 108 Y 23JUN LAXSYD HS O E FR 2. ARNK 3. BA 304 Y 03JUL LHRCDG HS O E SU >SA*S1 "QF 0108 Y 23JUN LAXSYD 744 TOTAL AVAIL SEATS: 92 " A B C D E F G H J K " :/ / / :51:X X X X :51:/ / / : " : NA-*:52:NAT* NTJV :52:/ / / : " : NA-*:53:NATV NTV NTV NATV:53:NA-* : " :NWP* NPTV NAP*:54:NAT* NTJV NTJV NAT*:54:NAP* NPTV : " : NAP*:55:NAT* NTRV NTRV :55: : " :NWT* NTRV NAT*:56:PANT PANT PANT PANT:56:NAT* NTRV NWT*: " E :X X :58:PANT PANT PANT PANT:58:X X X : E " : NTJV NAT*:59:PANT PANT PANT PANT:59:NAT* NTJV NWT*: " : :60:/ / / / :60:NATV NTV NWTV: " :NWT* NTJV NAT*:61:PANT PANT PANT PANT:61:NAT* NTJV NWT*: " Display Seat Map Legend >SC* SC* "SPECIFIC SEAT CHARACTERISTIC DISPLAY "A: AISLE B: BULKHEAD "C: CRADLE/BABY BASKET D: UPPERDECK "E: EXIT F: NO MOVIE VIEW "G: NON-SMOKING WINDOW H: SUITABLE FOR DISABLED PSGRS "I: ADULT WITH INFANT ALLOWED J: INFANT/CHILD NOT ALLOWED "K: KENNEL ALLOWED L: LEGSPACE M: (reserved for medical) "N: NON-SMOKING O: OVERWING "P: PREFERRED SEAT Q: LAPTOP/FAX CONNECTION "R: RESTRICTED RECLINE S: SMOKING SEAT "T: AIRPHONE U: SUITABLE FOR UMNR "V: PERSONAL VIDEO SCREEN W: WINDOW SEAT "X: BLOCKED BY AIRLINE Z: REAR FACING SEAT "*: SEAT HAS MORE THAN 4 CHARACTERISTICS "/: SEAT DOES NOT EXIST AT THIS LOCATION "@: SEAT ALLOCATED ON A CONDITIONAL BASIS "-: CHARGEABLE SEAT Page 5

6 Galileo Continued Display individual seat characteristic: >SC*53C "CHARACTERISTICS FROM AVAILABILITY SEAT MAP "QF 0108 Y 23JUN LAXSYD C "NON-SMOKING AISLE "CHARGEABLE SEAT PREFERRED SEAT "INFANT/CHILD NOT ALLOWED AIRPHONE "> Worldspan There will be no verbiage changes but chargeable seats will now display with the character s P or Q 1.1TRAVELER/ONE*ADT 1 QF 108Y 23JUN TH LAXSYD SS /O $ E P- 1.V4M B T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX **** ITEMS SUPPRESSED ****/S >41* AVAIL:. Z-NO MOVIE B-BUKH H-HANDICAPPED I-BSCT >INFO QF MAP( TAKEN: * G / U-UMNR Q-QUIET ZONE SM QF 0108/Y/23JUNLAXSYD/V SM QF 0108 Y 23JUN LAXSYD 744 A B C D E F G H J K Y 51 B C X X C B 51 Y 52 B / / / * / * * B / / / / / / / * * * / / / / / / / / / * * * *. I I - P P. I E Q Q Q Q Q Q E * * * * B C X X C B * * * * G G G G G G G G G G G G G G G G G G G G G G G G G G G G G G 67 )> FOLLOWING CODES MAY APPEAR ON SEAT MAPS Seat characteristics: P Fee seat-other Q Fee seat-exit row Page 6

7 Worldspan Continued D Disability seat C Crew rest / Super blocked A Bassinet seat I Infant Dead head crew J Blind/Deaf U UNMR K Pet in cabin F Deportee M Medical case Y Wheelchair O No Extra oxygen Mask Leg space / Blocked-Broken seat N Blocked-upline Grnd V Blocked-stn allocated G Stretcher H Bulkhead L Limited Recline seat Others: AVAILABLE SEAT (. OR -) BUFFER ROW SEAT (Z) EMERGENCY ROW SEAT (E) RESERVED SEAT (R) BLOCKED SEAT (B) SELECT SEAT (S) CONNECTION CHECK-IN PASSENGER (X) EARLY CHECK-IN PASSENGER (*) ASSIGNED TO CONFIRMED PASSENGER ($) ASSIGNED THRU SEAT BEG. AT C.O.G. STN (T) BLANK SPACE NO EXISTING SEAT THIS ROW/COLUMN ( ) Page 7

8 2. The system will now provide a message advising of a new booking method when trying to sell a chargeable seat. If the seat is returned as available and chargeable, the agent will receive a message advising them that a new booking method must be used (see highlighted sections for new inputs). The following inputs are some examples of sell entries but does not cover all possibilities. Please note If one seat in a sell fails, all the seats will fail. Apollo To assign a seat for one passenger all segments >9S/S1 To assign seats for one segment, multiple (3) passengers >9S/S1/10AB11A If carrier participates in chargeable seats: USE TRAVELPORT OPTIONS INTEGRATOR TO BOOK CHARGEABLE SEATS If carrier does NOT participate in chargeable seats: CHARGEABLE SEAT CONTACT VENDOR TO PURCHASE Galileo To assign a seat for one passenger all segments >S.NW To assign seats for all segments, multiple (3) passengers >S.10A-C To assign seats for segments 2 and 5, multiple (3) passengers >S.S2.5/10A-C If carrier participates in chargeable seats: USE TRAVELPORT OPTIONS INTEGRATOR TO BOOK CHARGEABLE SEATS If carrier does NOT participate in chargeable seats: CHARGEABLE SEAT CONTACT VENDOR TO PURCHASE Page 8

9 Worldspan To assign seats for segment 1, all passengers >4RS1 To assign specific seats >4RS2$12A To assign seats for segment 2, row 7 seats AB >4RS2$7AB If carrier participates in chargeable seats: USE TRAVELPORT OPITONS INTEGRATOR TO BOOK CHARGEABLE SEATS If carrier does NOT participate in chargeable seats: CHARGEABLE SEAT CONTACT VENDOR TO PURCHASE Page 9

10 3. The system will display chargeable seat verbiage in the sold seat display. The indicator for a chargeable seat will now be incorporated into the seat display. The term chargeable seat will be displayed next to the segment s seat information (see highlighted sections). Apollo QXPG5Q/MM XDBKR C AG FEB 1.1MARY/ONE 1 AA 328Y 10JAN DENDFW HK1 600A 900A * TU E 2 UA7550Y 13JAN DFWDEN HK1 630A 728A * FR E OPERATED BY UNITED EXPRESS/SHUTTLE AMERICA *** SEAT DATA EXISTS *** >9D >9D SEGMENT 01 AA 0328 Y 10JAN DEN DFW 01. MARY O HS 26A NW *CHARGEABLE SEAT* SEGMENT 02 UA 7550 Y 13JAN DFW DEN 01. MARY O HK 07A NW > If the seat is cancelled the chargeable indicator will be part of that display: 9X/S1 ** SEAT DATA CANCELLED ** SEGMENT 01 UA 7550 Y 13JAN DFW DEN 01. MARY O HK 07A NW *CHARGEABLE SEAT* The chargeable indicator will also be part of the history item: *H9 H9 UA 7550 Y 13JAN DFW DEN 9S 01. PAID S PN NW- RCVD-MM/C CR- XDB/1X1J/1V AG MM 03AUG1421Z Page 10

11 Galileo P7QXTG/39 XDBKR C AG MAY 1.1MARY/K 1. AA 328 Y 10JAN DENDFW HK O E TU 2. UA 7550 Y 13JAN DFWDEN HK FR OPERATED BY UNITED EXPRESS/SHUTTLE ** SEAT DATA EXISTS ** >*SD >*SD ** SEAT DATA ** 1. AA 0328 Y 10JAN DENDFW 1. MARY/K HS 9A NWLP AIR CHARGEABLE SEAT 2. UA 7550 Y 13JAN DFWDEN 1. MARY/K HS 9A NW AIR CHARGEABLE SEAT If the seat is cancelled the chargeable indicator is part of that display: S.@ CANCELLED SEATS 1. UA 0315 Y 13JAN DFWDEN 1. MARY/K XX 22A NW CHARGEABLE SEAT The cancelled seat display, *XSD (applies to Galileo only) will also show the new indicator: Page 11

12 *XSD SEAT DATA CANCELLED 1. UA 0315 Y 13JAN DFWDEN 1. MARY/K XX 22A NW AIR > CHARGEABLE SEAT History will show the chargeable indicator as part of the seat characteristic: HSD UA 0315 Y 13JAN DFWDEN SA 1MARY/K HS/HK 22A NW- AIR RCVD-MM/C CRDT- XDB/677T/1G AG Z/08AUG Worldspan 1P- 2RIHL9 1.1MARY/ONE*ADT 1 AA 328Y 10JAN TU DENDFW HK /O $ SK E 2 UA 315Y 13JAN FR DFWDEN HK /O $ SK E P- 1.V4M T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX **** ITEMS SUPPRESSED ****/S* > >S* AA 328Y 10JAN DENDFW HK SFAX NAME STATUS/SEAT SM SEG 1 MARY/ONE N 1.1 RS HK 14-B N 1 CHARGEABLE SEAT UA 315Y 13JAN DFWDEN HK SFAX NAME STATUS/SEAT SM SEG 2 MARY/ONE N 1.1 RS HK 22-A N 2 CHARGEABLE SEAT > Page 12

13 4. The system will provide a message advising of a new booking method when trying to sell a seat service. When a user attempts to sell a seat service via the system, a message will advise that another booking method needs to be used. The following sell inputs apply for Apollo, Galileo, and Worldspan. >DAS* (display merchandising services based on PNR in screen) ADDITIONAL SVC FOR DETAIL >DAS*L LN CXR DESCRIPTION PTC AMNT CUR M T SEG R C 1 DL TOY AIRPLANE ADT USD N F 01 N 2 DL CAR HIRE ADT 8.88 USD N F 01 Y N 3 DL RFIC-C EMD-A PREPAY BAG ADT USD N F 01 N 4 DL BAGS ADT 0.00 USD N F 01 N 5 DL SEATS ADT 8.88 USD N F 01 Y N 6 DL TRIP INSURANCE ADT 8.88 USD N T Y N Please note - the following examples reference this list If the vendor participates in chargeable seats the following will apply: For a single sell: >DAS01L5 USE TRAVELPORT OPTIONS INTEGRATOR TO BOOK CHARGEABLE SEATS For a sell of multiple services: >DAS01L5*1L6 USE TRAVELPORT OPTIONS INTEGRATOR TO BOOK CHARGEABLE SEATS Please note if this message is received, then the service HAS NOT been sold. For example, nothing above has been sold. Page 13

14 Vendor participation continued >DAS01L3*1L5*1L6 USE TRAVELPORT OPTIONS INTEGRATOR TO BOOK CHARGEABLE SEATS In the above example, services for line 3 will sell but 5 and 6 will not. In order to check your sold services, you will need to redisplay the PNR:- To see what services have sold redisplay PNR, *R 1.1TRAVELER/JOE 1 DL 56Y 10JAN ATLAMS SS1 530P 815A+* TU/WE E 2 KL 641U 10JAN AMSJFK SS1 125P 335P * TU E GFAX- 1 SSRASVCDLNN01 ATLAMS 0056Y 10JAN-1TRAVELER/JOE.C/0AA//RFIC- C EMD-A PREPAY BAG Service from line 3 has been sold, but line 5 onwards has not been sold. If a Vendor is NOT a chargeable seat participant the following message will be received: For a single sell: >DAS01L5 CHARGEABLE SEAT - CONTACT VENDOR TO PURCHASE For a sell of multiple services: >DAS01L5*1L6 CHARGEABLE SEAT - CONTACT VENDOR TO PURCHASE Please note if this message is received, then the service HAS NOT been sold. For example, nothing above has been sold. >DAS01L3*1L5*1L6 CHARGEABLE SEAT - CONTACT VENDOR TO PURCHASE In the above example, services for line 3 will sell but 5 and 6 will not. In order to check your sold services, you will need to redisplay the PNR. Page 14

15 THE INFORMATION CONTAINED IN THIS DOCUMENT IS CONFIDENTIAL AND PROPRIETARY TO TRAVELPORT Copyright Copyright Travelport and/or its affiliates. All rights reserved. Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate, current or complete. This document is subject to change without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the licensee s personal use without the prior written permission of Travelport and/or its affiliates. Trademarks Travelport and/or its affiliates may have registered or unregistered patents or pending patent applications, trademarks copyright, or other intellectual property rights in respect of the subject matter of this document. The furnishing of this document does not confer any right or license to or in respect of these patents, trademarks, copyright, or other intellectual property rights. All other companies and product names are trademarks or registered trademarks of their respective holders. Page 15