Air Travel Consumer Report

Transcription

1 U.S. Department of Transportation Air Travel Consumer Report A Product Of The OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS Aviation Consumer Protection Division Issued: November 2015 Flight Delays 1 September 2015 Mishandled Baggage 1 September 2015 January September 2015 Oversales 1 3 rd Quarter 2015 January September 2015 Consumer Complaints 2 September 2015 (Includes Disability and January September 2015 Discrimination Complaints) Customer Service Reports to the Dept. of Homeland Security 3 September 2015 Airline Animal Incident Reports 4 September Data collected by the Bureau of Transportation Statistics. Website: 2 Data compiled by the Aviation Consumer Protection Division. Website: 3 Data provided by the Department of Homeland Security, Transportation Security Administration 4 Data collected by the Aviation Consumer Protection Division

2 TABLE OF CONTENTS Section Page Introduction 2 Flight Delays Explanation 3 Table 1 4 Overall Percentage of Reported Flight Operations Arriving On Time, by Carrier Table 1A 5 Overall Percentage of Reported Flight Operations Arriving On Time and Carrier Rank, by Month, Quarter, and Data Base to Date Table 2 6 Number of Reported Flight Arrivals and Percentage Arriving On Time, by Carrier and Airport Table 3 10 Percentage of All Carriers' Reported Flight Operations Arriving On Time, by Airport and Time of Day Table 4 12 Percentage of All Carriers' Reported Flight Operations Departing On Time, by Airport and Time of Day Table 5 14 List of Regularly Scheduled Flights with More than 50% Delayed Arrivals of More Than 30 Minutes Table 6 15 Number and Percentage of Regularly Scheduled Flights Arriving Late 70% of the Time or More Table 7 16 On-Time Arrival and Departure Percentage, by Airport Table 8 20 Overall Number and Percentage of Flight Cancellations, by Carrier Table 8A 21 Number and Percentage of Regularly Scheduled Flights Canceled 5% or More of the Time, By Carrier. Table 9 22 Flight Causation Data, By Airline and Category Table Flight Causation Data, Graphic Representation Section Page Flight Delays (continued) Table List of Regularly Scheduled Flights with Tarmac Delays Over 3 Hours, By Carrier Table 11A 25 List of Regularly Scheduled International Flights with Tarmac Delays Over 4 Hours, By Carrier Table Number and Percentage of Regularly Scheduled Flights With Tarmac Delays of 2 Hours or More, By Carrier Footnotes 27 Appendix 28 Mishandled Baggage Explanation 29 Ranking September Ranking January - September Oversales Explanation 32 Ranking 3 rd Quarter Ranking January - September Consumer Complaints Explanation 35 Complaint Tables 1-5 (September 2015) 36 Summary, Complaint Categories, U.S. Airlines, Incident Date and Companies Other Than U.S. Airlines Ranking, Table 6 (September 2015) 41 Complaint Tables 1-4 (January September 2015) 42 Summary, Complaint Categories, U.S. Airlines, and Companies Other Than U.S. Airlines Ranking, Table 5 (January September 2015) 47 Complaint Categories 48 Customer Service Reports to the Department of Homeland Security (September 2015) Airline Reports to DOT of Incidents Involving the Loss, Injury, or Death of Animals During Air Transportation (September 2015)... 50

3 INTRODUCTION 2 The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided. The report normally is released by the end of the second week of each month. The report is available via the Internet at:

4 FLIGHT DELAYS 3 This section provides information about airline on-time performance, flight delays, and cancellations. It is based on data filed by airlines each month with the Department of Transportation s Bureau of Transportation Statistics (Office of Airline Information), as described in 14 CFR Part 234 of DOT's regulations. It covers nonstop scheduled-service flights between points within the United States (including territories) by the fourteen (14) U.S. air carriers that have at least one percent of total domestic scheduled-service passenger revenues. The rule requires carriers to currently report on operations to and from the 29 U.S. airports that account for at least one percent of the nation's total domestic scheduledservice passenger enplanements (see Appendix for a complete list of the reportable airports). However, all reporting airlines have voluntarily provided data for their entire domestic systems, and that information is included in this report. A flight is counted as "on time" if it operated less than 15 minutes after the scheduled time shown in the carriers' Computerized Reservations Systems (CRS). All tables in this report except Table 4 are based on gate arrival times; Table 4 is based on gate departure times. In fulfilling DOT s data reporting requirements, the reporting air carriers use automated and/or manual systems for collecting flight data. Those using an automated system rely on the Aircraft Communication Addressing and Reporting System (ACARS), the Docking Guidance System (DGS) or Airborne Flight Information System (AFIS). Based on the latest information available to DOT, of the 13 reporting air carriers, six carriers (Envoy, ExpressJet, Frontier, Hawaiian, Southwest and Virgin America) use ACARS exclusively; SkyWest uses ACARS and AFIS; two carriers (American and United) use a combination of ACARS and DGS; and four carriers (Alaska, Delta, JetBlue and Spirit) use a combination of ACARS and manual reporting systems. As indicated above, a carrier may voluntarily file data for its entire domestic system. Tables 2, 3, and 4 are limited to the 29 required or "reportable" airports; Tables 5, 6 and 7 contain data on flights to/from all airports that were reported. Tables 1 and 8 each have one column for the 29 "reportable" airports and another for all of the airports reported; see footnote C for additional explanation. Tables 1 through 4 display percentages of flight operations that were on time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and 2 present data by carrier; airlines are ranked by performance in Table 1 and are listed in alphabetical order by carrier code in Table 2 (see Appendix for codes). Beginning with the February 1988 report, Table 1A shows carrier rankings by month and time-series data on the percentage of flight operations that arrived on time. Tables 3 and 4 provide information by airport and time of day. Table 5 is a list of the regularly scheduled flights with more than 50% delayed arrivals of more than 30 minutes for two or more consecutive months. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but lists the carriers in rank order from worst to best based on the number of flights which were late 70% of the time or more. Table 7 lists more than 200 cities in alphabetical order with the corresponding on-time arrival and departure percentages. Tables 3, 4, and 5 contain information on the time of day that a flight operated. All times are local. A 10:50 a.m. departure from Atlanta is 10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m., that is 11:45 a.m. Dallas time. If a flight's scheduled operating time changed during the month, Table 5 shows the time that was in effect for the last flight operation performed that month. Table 8 displays the number of operations, number of flight cancellations, and percentage of cancellations by air carrier for the reportable airports and for the air carriers domestic system. Table 8A displays the number and percentage of regularly scheduled flights canceled 5% or more of the time. Table 9 displays airline flight delay causation data by categories, and Table 10 provides an overall graphic representation of that data. Table 11 lists the regularly scheduled flights with tarmac delays of more than 3 hours and Table 11A lists the regularly scheduled international flights with tarmac delays of more than 4 hours. Table 12 displays the number and percentage of regularly scheduled flights with tarmac delays of 2 hours or more. Except for the flights listed in Tables 5, 11 and 11A this report provides summary information - it does not show the on-time record of individual flights. The on-time performance for individual markets and flights can be searched at Airline Service Quality Performance data from the most recent six months is available for free download as a CD product from the BTS Bookstore at CDs for earlier months can be purchased by sending an to: Orders@bts.gov Additional summary data for airports and airlines can be found at BTS Flight Delays at-a-glance at: Cause of delay data for airports and airlines can be found at: Information on the performance of specific flights is displayed on the CRS used by most airlines and travel agencies. Each of the reporting carriers' flights have a one-digit code between 0 and 9 representing that flight's percentage of on-time operations for the latest reported month. For example, "8" means that flight arrived on time (within 15 minutes) between 80% and 89.9% of the time during the latest reported month.

5 SEPTEMBER TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON BY CARRIER* CARRIER AT 29 REPORTABLE AIRPORTS B/ AT ALL US AIRPORTS C/ NUMBER OF AIRPORTS REPORTED PERCENT OF ARRIVALS ON D/ NUMBER OF AIRPORTS REPORTED PERCENT OF ARRIVALS ON D/ DELTA AIR LINES S/ ALASKA AIRLINES S/ SOUTHWEST AIRLINES S/*** VIRGIN AMERICA S/ UNITED AIRLINES S/ EXPRESSJET AIRLINES S/ FRONTIER AIRLINES S/ AMERICAN AIRLINES S/ SKYWEST AIRLINES S/ ENVOY AIR S/ HAWAIIAN AIRLINES S/ JETBLUE AIRWAYS S/ SPIRIT AIRLINES S/**** TOTAL For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, plus other carriers that report voluntarily. The carriers that are ranked in this table are the same carriers that are ranked in the Mishandled Baggage and Consumer Complaints sections of this report. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

6 SEPTEMBER TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON AND CARRIER RANK, BY MONTH, QUARTER, AND 12 MONTHS Carrier* 4th Quarter st Quarter nd Quarter rd Quarter Jul-15 Aug-15 Sep Months Ending Sep 2015 % Rank % Rank % Rank % Rank % Rank % Rank % Rank % Rank ALASKA AMERICAN** AMERICAN 75.8 (--) 75.1 (--) 77.9 (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) -US AIRWAYS 82.5 (--) 77.1 (--) 81.5 (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) DELTA ENVOY EXPRESSJET FRONTIER HAWAIIAN JETBLUE SKYWEST SOUTHWEST*** SOUTHWEST 77.5 (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) -AIRTRAN 88.2 (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) SPIRIT**** (--) (--) (--) (--) UNITED VIRGIN AMERICA Total For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, plus other carriers that report voluntarily (Mesa). ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. Individual carrier data for 2014 is provided for historical purposes. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. Individual carrier data for 2014 is provided for historical purposes. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

7 SEPTEMBER TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* ATL BOS BWI CLT DCA DEN DFW DTW AMERICAN** ALASKA H/ JETBLUE H/ DELTA EXPRESSJET FRONTIER H/ H/ HAWAIIAN H/ H/ H/ H/ H/ H/ H/ H/ ENVOY H/ H/ H/ SPIRIT**** H/ H/ SKYWEST H/ UNITED VIRGIN AMERICA H/ H/ H/ H/ H/ H/ SOUTHWEST*** H/ TOTAL * See Appendix at end of this section for list of airport and carrier codes. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

8 7 SEPTEMBER 2015 TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* EWR FLL IAD IAH JFK LAS LAX LGA AMERICAN** ALASKA H/ JETBLUE H/ DELTA EXPRESSJET H/ H/ H/ H/ FRONTIER H/ H/ HAWAIIAN H/ H/ H/ H/ H/ ENVOY H/ H/ H/ H/ H/ SPIRIT**** H/ H/ H/ SKYWEST H/ H/ H/ H/ UNITED VIRGIN AMERICA H/ SOUTHWEST*** H/ H/ TOTAL * See Appendix at end of this section for list of airport and carrier codes. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

9 8 SEPTEMBER 2015 TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* MCO MDW MIA MSP ORD PDX PHL PHX AMERICAN** H/ ALASKA H/ H/ JETBLUE H/ H/ H/ DELTA EXPRESSJET H/ H/ H/ FRONTIER H/ HAWAIIAN H/ H/ H/ H/ H/ H/ ENVOY H/ H/ H/ H/ H/ SPIRIT**** H/ H/ SKYWEST H/ UNITED H/ VIRGIN AMERICA H/ H/ H/ H/ H/ SOUTHWEST*** H/ H/ TOTAL * See Appendix at end of this section for list of airport and carrier codes. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

10 SEPTEMBER TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* SAN SEA SFO SLC TPA AMERICAN** ALASKA JETBLUE DELTA EXPRESSJET H/ H/ H/ H/ H/ FRONTIER HAWAIIAN H/ H/ ENVOY H/ H/ H/ H/ H/ SPIRIT**** H/ H/ H/ SKYWEST H/ UNITED VIRGIN AMERICA H/ H/ SOUTHWEST*** TOTAL * See Appendix at end of this section for list of airport and carrier codes ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

11 SEPTEMBER TABLE 3. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS ARRIVING ON D/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) SCHEDULED ARRIVAL ARRIVAL AIRPORT* ATL BOS BWI CLT DCA DEN DFW DTW EWR FLL IAD IAH JFK LAS LAX LGA MCO MDW AM J/ J/ AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM AM TOTAL, ALL ARRIVALS, BY AIRPORT * See Appendix at end of this section for list of airport codes.

12 SEPTEMBER TABLE 3. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS ARRIVING ON D/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) SCHEDULED ARRIVAL ARRIVAL AIRPORT* MIA MSP ORD PDX PHL PHX SAN SEA SFO SLC TPA TOTAL AM J/ J/ AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM AM TOTAL, ALL ARRIVALS, BY AIRPORT * See Appendix at end of this section for list of airport codes.

13 SEPTEMBER TABLE 4. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS DEPARTING ON E/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) DEPARTURE AIRPORT* SCHEDULED DEPARTURE ATL BOS BWI CLT DCA DEN DFW DTW EWR FLL IAD IAH JFK LAS LAX LGA MCO MDW AM AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM J/ PM 84.8 J/ J/ AM TOTAL, ALL DEPARTURES, BY AIRPORT * See Appendix at end of this section for list of airport codes.

14 SEPTEMBER TABLE 4. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS DEPARTING ON E/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) DEPARTURE AIRPORT* SCHEDULED DEPARTURE MIA MSP ORD PDX PHL PHX SAN SEA SFO SLC TPA TOTAL AM AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM J/ J/ AM J/ TOTAL, ALL DEPARTURES, BY AIRPORT * See Appendix at end of this section for list of airport codes.

15 14 SEPTEMBER 2015 TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR FOUR CONSECUTIVE MONTHS OR MORE None CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR THREE CONSECUTIVE MONTHS None CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS SPIRIT 805 Aug ATL-LAS SPIRIT 805 Sep ATL-LAS * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes only. Excludes canceled and diverted flights Chronically Delayed Flights for individual months can be found on the BTS website

16 SEPTEMBER TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 70% OF THE OR MORE CARRIER NUMBER OF REGULARLY SCHEDULED FLIGHTS FOR WHICH CARRIER REPORTED DATA REGULARLY SCHEDULED FLIGHTS LATE 70% OF THE OR MORE D/ NUMBER PERCENTAGE SPIRIT*** EXPRESSJET 1, SKYWEST 1, SOUTHWEST** 3, DELTA 2, AMERICAN* 2, UNITED 1, ENVOY JETBLUE ALASKA FRONTIER HAWAIIAN VIRGIN AMERICA TOTAL 15, For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. ** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

17 SEPTEMBER TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. ABERDEEN SD (ABR) BURBANK CA (BUR) ,698 1,698 ABILENE TX (ABI) BURLINGTON VT (BTV) ADAK ISLAND AK (ADK) BUTTE MT (BTM) AGUADILLA PR (BQN) CASPER WY (CPR) AKRON OH (CAK) CEDAR CITY UT (CDC) ALBANY GA (ABY) CEDAR RAPIDS/IOWA CITY IA (CID) ALBANY NY (ALB) CHAMPAIGN/URBANA IL (CMI) ALBUQUERQUE NM (ABQ) ,756 1,758 CHANTILLY VA (IAD) ,925 2,925 ALEXANDRIA LA (AEX) CHARLESTON SC (CHS) ,071 1,071 ALLENTOWN/BETHLEHEM/EASTON PA (ABE) CHARLESTON/DUNBAR WV (CRW) ALPENA MI (APN) CHARLOTTE AMALIE VI (STT) AMARILLO TX (AMA) CHARLOTTE NC (CLT) ,085 9,086 ANCHORAGE AK (ANC) ,475 1,482 CHARLOTTESVILLE VA (CHO) APPLETON WI (ATW) CHATTANOOGA TN (CHA) ARCATA/EUREKA CA (ACV) CHICAGO IL (MDW) ,323 7,324 ARLINGTON VA (DCA) ,592 6,591 CHICAGO IL (ORD) ,169 26,163 ASHEVILLE NC (AVL) CHRISTIANSTED VI (STX) ASPEN CO (ASE) CLEVELAND OH (CLE) ,125 3,123 ATLANTA GA (ATL) ,331 31,333 CODY WY (COD) ATLANTIC CITY NJ (ACY) COLLEGE STATION/BRYAN TX (CLL) AUGUSTA GA (AGS) COLORADO SPRINGS CO (COS) AUSTIN TX (AUS) ,807 3,806 COLUMBIA MO (COU) BAKERSFIELD CA (BFL) COLUMBIA SC (CAE) BALTIMORE MD (BWI) ,717 7,719 COLUMBUS GA (CSG) BANGOR ME (BGR) COLUMBUS MS (GTR) BARROW AK (BRW) COLUMBUS OH (CMH) ,062 2,063 BATON ROUGE LA (BTR) CORDOVA AK (CDV) BEAUMONT/PORT ARTHUR TX (BPT) CORPUS CHRISTI TX (CRP) BEMIDJI MN (BJI) COVINGTON KY (CVG) ,790 1,790 BEND/REDMOND OR (RDM) DALLAS TX (DAL) ,737 5,737 BETHEL AK (BET) DALLAS/FORT WORTH TX (DFW) ,348 20,334 BILLINGS MT (BIL) DAYTON OH (DAY) BIRMINGHAM AL (BHM) ,108 1,108 DAYTONA BEACH FL (DAB) BISMARCK/MANDAN ND (BIS) DEADHORSE AK (SCC) BLOOMINGTON/NORMAL IL (BMI) DENVER CO (DEN) ,393 17,397 BOISE ID (BOI) ,075 1,075 DES MOINES IA (DSM) BOSTON MA (BOS) ,724 9,726 DETROIT MI (DTW) ,387 9,392 BOZEMAN MT (BZN) DEVILS LAKE ND (DVL) BRAINERD MN (BRD) DICKINSON ND (DIK) BRISTOL/JOHNSON CITY/KINGSPORT TN (TRI) DOTHAN AL (DHN) BROWNSVILLE TX (BRO) DUBUQUE IA (DBQ) BRUNSWICK GA (BQK) DULUTH MN (DLH) BUFFALO NY (BUF) ,519 1,518 DURANGO CO (DRO)

18 SEPTEMBER TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. EAGLE CO (EGE) HILO HI (ITO) EAU CLAIRE WI (EAU) HOBBS NM (HOB) EL PASO TX (ELP) ,024 1,024 HONOLULU HI (HNL) ,655 3,658 ELKO NV (EKO) HOUSTON TX (HOU) ,581 4,580 ELMIRA/CORNING NY (ELM) HOUSTON TX (IAH) ,173 12,167 ERIE PA (ERI) HUNTSVILLE AL (HSV) ESCANABA MI (ESC) HYANNIS MA (HYA) EUGENE OR (EUG) IDAHO FALLS ID (IDA) EVANSVILLE IN (EVV) INDIANAPOLIS IN (IND) ,168 2,166 FAIRBANKS AK (FAI) INTERNATIONAL FALLS MN (INL) FARGO ND (FAR) IRON MOUNTAIN/KINGSFD MI (IMT) FAYETTEVILLE AR (XNA) ISLIP NY (ISP) FAYETTEVILLE NC (FAY) JACKSON WY (JAC) FLAGSTAFF AZ (FLG) JACKSON/VICKSBURG MS (JAN) FLINT MI (FNT) JACKSONVILLE FL (JAX) ,549 1,547 FORT LAUDERDALE FL (FLL) ,331 5,327 JACKSONVILLE/CAMP LEJEUNE NC (OAJ) FORT MYERS FL (RSW) ,377 1,378 JAMESTOWN ND (JMS) FORT SMITH AR (FSM) JOPLIN MO (JLN) FORT WAYNE IN (FWA) JUNEAU AK (JNU) FRESNO CA (FAT) KAHULUI HI (OGG) ,733 1,732 GAINESVILLE FL (GNV) KALAMAZOO MI (AZO) GARDEN CITY KS (GCK) KALISPELL MT (FCA) GILLETTE WY (GCC) KANSAS CITY MO (MCI) ,379 3,383 GRAND FORKS ND (GFK) KETCHIKAN AK (KTN) GRAND ISLAND NE (GRI) KEY WEST FL (EYW) GRAND JUNCTION CO (GJT) KILLEEN TX (GRK) GRAND RAPIDS MI (GRR) KNOXVILLE TN (TYS) GREAT FALLS MT (GTF) KODIAK AK (ADQ) GREEN BAY WI (GRB) KONA HI (KOA) GREENSBORO/HIGH POINT NC (GSO) KOTZEBUE AK (OTZ) GREER SC (GSP) LA CROSSE WI (LSE) GUAM TT (GUM) LAFAYETTE LA (LFT) GULFPORT/BILOXI MS (GPT) LAKE CHARLES LA (LCH) GUNNISON CO (GUC) LANSING MI (LAN) HANCOCK/HOUGHTON MI (CMX) LARAMIE WY (LAR) HARLINGEN/SAN BENITO TX (HRL) LAREDO TX (LRD) HARRISBURG PA (MDT) LAS VEGAS NV (LAS) ,028 12,029 HARTFORD CT (BDL) ,566 1,566 LATROBE PA (LBE) HATTIESBURG/LAUREL MS (PIB) LAWTON/FORT SILL OK (LAW) HAYDEN CO (HDN) LEWISTON ID (LWS) HAYS KS (HYS) LEXINGTON KY (LEX) HELENA MT (HLN) LIHUE HI (LIH) HIBBING MN (HIB) LINCOLN NE (LNK)

19 18 SEPTEMBER 2015 TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. LITTLE ROCK AR (LIT) NORTH BEND/COOS BAY OR (OTH) LONG BEACH CA (LGB) OAKLAND CA (OAK) ,849 3,850 LONGVIEW TX (GGG) OKLAHOMA CITY OK (OKC) ,539 1,538 LOS ANGELES CA (LAX) ,505 17,499 OMAHA NE (OMA) ,415 1,413 LOUISVILLE KY (SDF) ONTARIO CA (ONT) ,661 1,661 LUBBOCK TX (LBB) ORLANDO FL (MCO) ,380 8,379 MADISON WI (MSN) PADUCAH KY (PAH) MANCHESTER NH (MHT) PAGO PAGO TT (PPG) MANHATTAN/FT. RILEY KS (MHK) PALM SPRINGS CA (PSP) MARQUETTE MI (MQT) PANAMA CITY FL (ECP) MARTHA'S VINEYARD MA (MVY) PASCO/KENNEWICK/RICHLAND WA (PSC) MEDFORD OR (MFR) PELLSTON MI (PLN) MELBOURNE FL (MLB) PENSACOLA FL (PNS) MEMPHIS TN (MEM) ,335 1,337 PEORIA IL (PIA) MERIDIAN MS (MEI) PETERSBURG AK (PSG) MIAMI FL (MIA) ,646 5,645 PHILADELPHIA PA (PHL) ,005 6,004 MIDLAND/ODESSA TX (MAF) PHOENIX AZ (PHX) ,025 12,023 MILWAUKEE WI (MKE) ,554 2,555 PITTSBURGH PA (PIT) ,080 2,082 MINNEAPOLIS MN (MSP) ,170 10,138 PLATTSBURGH NY (PBG) MINOT ND (MOT) POCATELLO ID (PIH) MISSION/MCALLEN/EDINBURG TX (MFE) PONCE PR (PSE) MISSOULA MT (MSO) PORTLAND ME (PWM) MOBILE AL (MOB) PORTLAND OR (PDX) ,465 4,466 MOLINE IL (MLI) PROVIDENCE RI (PVD) ,048 1,047 MONROE LA (MLU) RALEIGH/DURHAM NC (RDU) ,751 2,747 MONTEREY CA (MRY) RAPID CITY SD (RAP) MONTGOMERY AL (MGM) REDDING CA (RDD) MONTROSE/DELTA CO (MTJ) RENO NV (RNO) ,150 1,150 MOSINEE WI (CWA) RHINELANDER WI (RHI) MUSKEGON MI (MKG) RICHMOND VA (RIC) ,555 1,556 MYRTLE BEACH SC (MYR) ROANOKE VA (ROA) NANTUCKET MA (ACK) ROCHESTER MN (RST) NASHVILLE TN (BNA) ,278 4,278 ROCHESTER NY (ROC) NEW BERN/MOREHEAD/BEAUFORT NC (EWN) ROCK SPRINGS WY (RKS) NEW ORLEANS LA (MSY) ,291 3,290 ROSWELL NM (ROW) NEW YORK NY (JFK) ,045 8,035 SACRAMENTO CA (SMF) ,524 3,523 NEW YORK NY (LGA) ,418 8,434 SAGINAW/BAY CITY/MIDLAND MI (MBS) NEWARK NJ (EWR) ,704 8,718 SALT LAKE CITY UT (SLC) ,406 8,405 NEWBURGH/POUGHKEEPSIE NY (SWF) SAN ANGELO TX (SJT) NEWPORT NEWS/WILLIAMSBURG VA (PHF) SAN ANTONIO TX (SAT) ,470 2,470 NIAGARA FALLS NY (IAG) SAN DIEGO CA (SAN) ,173 6,172 NOME AK (OME) SAN FRANCISCO CA (SFO) ,318 13,326 NORFOLK VA (ORF) SAN JOSE CA (SJC) ,443 3,443

20 19 SEPTEMBER 2015 TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. SAN JUAN PR (SJU) ,719 1,726 TALLAHASSEE FL (TLH) SAN LUIS OBISPO CA (SBP) TAMPA FL (TPA) ,775 4,769 SANTA ANA CA (SNA) ,406 3,407 TEXARKANA AR (TXK) SANTA BARBARA CA (SBA) TOLEDO OH (TOL) SANTA FE NM (SAF) TRAVERSE CITY MI (TVC) SANTA MARIA CA (SMX) TRENTON NJ (TTN) SARASOTA/BRADENTON FL (SRQ) TUCSON AZ (TUS) ,168 1,168 SAULT STE. MARIE MI (CIU) TULSA OK (TUL) ,313 1,313 SAVANNAH GA (SAV) TWIN FALLS ID (TWF) SCRANTON/WILKES-BARRE PA (AVP) TYLER TX (TYR) SEATTLE WA (SEA) ,511 10,508 VALDOSTA GA (VLD) SHREVEPORT LA (SHV) VALPARAISO FL (VPS) SIOUX CITY IA (SUX) WACO TX (ACT) SIOUX FALLS SD (FSD) WATERLOO IA (ALO) SITKA AK (SIT) WEST PALM BEACH/PALM BEACH FL (PBI) ,552 1,551 SOUTH BEND IN (SBN) WEST YELLOWSTONE MT (WYS) SPOKANE WA (GEG) WHITE PLAINS NY (HPN) SPRINGFIELD IL (SPI) WICHITA FALLS TX (SPS) SPRINGFIELD MO (SGF) WICHITA KS (ICT) ST. AUGUSTINE FL (UST) WILLISTON ND (ISN) ST. GEORGE UT (SGU) WILMINGTON NC (ILM) ST. LOUIS MO (STL) ,151 4,152 WORCESTER MA (ORH) STATE COLLEGE PA (SCE) WRANGELL AK (WRG) SUN VALLEY/HAILEY/KETCHUM ID (SUN) YAKUTAT AK (YAK) SYRACUSE NY (SYR) YUMA AZ (YUM)

21 SEPTEMBER TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS BY CARRIER AT 29 REPORTABLE AIRPORTS B/ AT ALL US AIRPORTS C/ CARRIER NUMBER OF AIRPORTS REPORTED FLIGHT OPERATIONS SCHEDULED FLIGHT OPERATIONS CANCELLED PERCENT OF OPERATIONS CANCELLED NUMBER OF AIRPORTS REPORTED FLIGHT OPERATIONS SCHEDULED FLIGHT OPERATIONS CANCELLED PERCENT OF OPERATIONS CANCELLED ENVOY 11 11, , SKYWEST 22 27, , SPIRIT*** 19 8, , EXPRESSJET 16 22, , AMERICAN* 28 61, , JETBLUE 24 14, , HAWAIIAN , SOUTHWEST** 24 53, , FRONTIER 24 6, , UNITED 28 35, , VIRGIN AMERICA 15 4, , ALASKA 25 9, , DELTA 29 54, , Total 310,034 1, Total 464,946 2, For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. ** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

22 SEPTEMBER TABLE 8A. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS CANCELED 5% OR MORE CARRIER NUMBER OF REGULARLY SCHEDULED FLIGHTS REPORTED REGULARLY SCHEDULED FLIGHTS CANCELED 5% OR MORE NUMBER PERCENTAGE UNITED ENVOY SOUTHWEST** SKYWEST FRONTIER EXPRESSJET AMERICAN* HAWAIIAN SPIRIT*** DELTA ALASKA JETBLUE VIRGIN AMERICA TOTAL 1, For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. NOTE: For a complete list of flights canceled 5% or more of the time, go to * Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. ** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

23 SEPTEMBER TABLE 9. CAUSES OF DELAY*, BY CARRIER CAUSES OF DELAY CARRIER TOTAL RECORDS ON % ON CANCELLED % CANCELLED DIVERTED % DIVERTED AIR CARRIER DELAY % AIR CARRIER DELAY EXTREME WEATHER DELAY % EXTREME WEATHER DELAY NATIONAL AVIATION SYSTEM DELAY % NATIONAL AVIATION SYSTEM DELAY SECURITY DELAY % SECURITY DELAY LATE ARRIVING AIRCRAFT DELAY % LATE ARRIVING AIRCRAFT DELAY AMERICAN** % % % % % % % % ALASKA % % % % % % % % JETBLUE % % % % % % % % DELTA % % % % % % % % EXPRESSJET % % % % % % % % FRONTIER % % % % % % % % HAWAIIAN % % % % % % % % ENVOY % % % % % % % % SPIRIT**** % % % % % % % % SKYWEST % % % % % % % % UNITED % % % % % % % % VIRGIN AMERICA % % % % % % % % SOUTHWEST*** % % % % % % % % TOTAL % % % % % % % % *Causes of Delay: Air Carrier Delay: The cause of the cancellation or delay was due to circumstances within the airline s control (e.g. maintenance or crew problems, etc.). Extreme Weather Delay: Significant meteorological conditions (actual or forecasted) that, in the judgment of the carrier, delays or prevents the operation of a flight. National Aviation System Delay: Delays and cancellations attributable to the national aviation system refer to a broad set of conditions -- non-extreme weather conditions, airport operations, heavy traffic volume, air traffic control, etc. Security Delay: Delays caused by evacuation of terminal or concourse, re-boarding of aircraft because of security breech, inoperative screening equipment and long lines in excess of 29 minutes at screening areas. Late Arriving Aircraft Delay: Previous flight with same aircraft arrived late which caused the present flight to depart late. A cancelled flight is a flight that was not operated, but was in the carrier's computer reservation system within 7 days of the scheduled departure. A diverted flight is a flight which is operated from the scheduled origin point to a point other than the scheduled destination point in the carrier's published schedule. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.