CUTA DATA. Specialized Transit Services Fact Book SAMPLE Operating CUTA-ACTU

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1 CUTA DATA Specialized Transit Services Fact Book 2014 Operating CUTA-ACTU

2 CANADIAN URBAN TRANSIT ASSOCIATION Vision To inspire and influence the evolution of integrated urban mobility. Mission Statement CUTA is the collective and influential voice of public transportation in Canada, dedicated to being at the centre of urban mobility issues with all orders of government, and delivering the highest value to its members and the communities they serve. CUTA will be the "go-to" organization for information, trends, networking and training, providing leadership for its members and all stakeholders. To operate effectively, CUTA will foster a culture of active engagement with its members. CUTA will deliver a high performance working environment. Its team will be consummate experts and professionals. Success will be measured by an action-oriented focus, achievements, and contributions to member success. CUTA DATA PRODUCT TERMS OF USE COPYRIGHT The Canadian Urban Transit Association (CUTA) is the owner of all intellectual property rights (including copyright) in this data product. Users of this data product (Users) are hereby granted a non-exclusive right to use this data product subject to the terms below. TERMS OF USE This data product may only be used for personal, corporate, educational or public policy research purposes. This permission includes the use of the content in analyses and the reporting of results and conclusions, including the citation of limited amounts of supporting data extracted from this data product. The Data may not be: Sold, copied or otherwise traded Put available on the internet When used in research: The source of any such data must be acknowledged in all documents and communications by providing the following source citation at the bottom of each table and graph: Source (or Adapted from, if appropriate): Canadian Urban Transit Association, name of data product, catalogue number of data product, reference date of data product. Users shall obtain approval from the CUTA department of Research, Technical & Member Services before distributing any material extracted from this data product in any medium outside of the CUTA member organization. Users shall not use any part of this data product to develop or derive any other data product or data service for distribution or commercial sale. WARRANTIES AND DISCLAIMERS This data product is provided as-is and CUTA makes no warranty, either express or implied, including but not limited to, warranties or merchantability and fitness for a particular purpose. In no event will CUTA be liable for any direct, special, indirect, consequential or other damages however caused. ANY USE WHATSOEVER OF THIS DATA PRODUCT SHALL CONSTITUTE YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE TERMS DESCRIBED ABOVE. For further information please contact the CUTA License Administrator: License Administrator Canadian Urban Transit Association Phone: ; extension techservices@cutaactu.ca Specialized Transit Services Fact Book Operating Data Published by: Canadian Urban Transit Association Suite 1401, 55 York Street Toronto, Ontario M5J 1R7 CANADA Telephone: techservices@cutaactu.ca Website:

3 CUTA Report No. RTS-15-03E CUTA REPORT DOCUMENTATION FORM ISBN No. Publication Date August 2015 Title and Sub-title SPECIALIZED TRANSIT SERVICES FACT BOOK 2014 OPERATING DATA Prepared By Performing Agency Tammy Siu Industry Data Coordinator Project Manager Wendy Reuter Vice President, Member Value Supplementary Notes Canadian Urban Transit Association 55 York Street, Suite 1401 Toronto, Ontario M5J 1R7 Canada Tel: Website: Sponsoring Agency Please contact CUTA's Research, Technical and Member Services Department for any corrections or comments. Copyright 2015 Canadian Urban Transit Association (CUTA) - Association canadienne du transport urbain (ACTU) Abstract The Specialized Transit Services Fact Book contains operating statistics collected from 7 CUTA member transit systems which provide transit services for persons with disabilities. The Fact Book provides detailed data for 2013 and 2014, along with key performance indicators, for each of the Specialized Transit systems. The report also provides summary information for each province and population group, and for Canada, as well as graphs comparing key indicators. Key Words Paratransit; Transit Services for the Disabled; Statistics; Performance Indicators No. of Pages 102 Language RTS-15-03E: English RTS-15-03F: French (This report is also available in French.) Distribution Available to CUTA members only.

4 Rapport no RTS-15-03E FICHE DE PUBLICATION DE L'ACTU ISBN no Date de publication août 2015 Titre et sous-titre Répertoire statistique du transport adapté Données d'exploitation de 2014 Préparé par Organisme exécutant Tammy Siu Coordonnatrice aux données statistiques Directeur du projet Wendy Reuter Vice-présidente, Valeur aux membres Renseignements supplémentaires Association canadienne du transport urbain 55 rue York, bureau 1401 Toronto (Ontario) M5J 1R7 Canada Téléphone: Courriel: Site web: Organisme parrain Veuillez contacter le département de recherche, services techniques et services aux membres de l'actu pour tous commentaires ou corrections. Copyright 2015 Canadian Urban Transit Association (CUTA) - Association canadienne du transport urbain (ACTU) Résumé Le répertoire statistique du transport adapté présente les données d'exploitation recueillies auprès de 7 réseaux de transport adapté, membres de l'actu. Le répertoire présente les données détaillées d'exploitation pour 2013 et 2014, ainsi que les principaux indicateurs de performance, pour chacun des réseaux de transport adapté. Le répertoire contient des sommaires national, provinciaux et territoriaux, ainsi que des tableaux comparatifs d indicateurs de performance. Mots-clés transport adapté; données statistiques d'exploitation et financières; indicateurs de performance Nombre de pages 102 Langue RTS-15-03E: anglais RTS-15-03F: français (Ce rapport est aussi disponible en français.) Diffusion Ce rapport est disponible seulement aux membres de l'actu.

5 CUTA Specialized Transit Services Fact Book Operating Data Page i TABLE OF CONTENTS List of Specialized Transit Systems... iii Notes on 2014 Data... iv I. Canadian and Provincial Summaries... G1 Canada... G3 Alberta... G4 British Columbia... G5 Manitoba... G6 New Brunswick... G7 1 Newfoundland & Labrador... G8 Nova Scotia... G9 Ontario... G10 Québec... G11 Saskatchewan... G12 Territories... G13 II. Population Group Summaries... G15 Population Group 1 (population > 150,000)... G16 Population Group 2 (population between 50,000 and 150,000)... G17 Population Group 3 (population < 50,000)... G18 III. Individual Transit System Data... 1 Appendix IV. Graphs... A1 V. Appendix Specialized Transit Statistics Glossary... A5

6 CUTA Specialized Transit Services Fact Book Operating Data Page iii LIST OF SPECIALIZED TRANSIT SYSTEMS Municipality Page # Municipality Page # Airdrie, AB... 2 Ottawa (Para Transpo), ON Barrie, ON... 3 Peel Region (TransHelp), ON BC Municipal Systems Program, BC *... 4 Peterborough, ON Belleville, ON... 5 Prince Albert (Special Needs Transportation), SK Brandon, MB... 6 Québec (STAC), QC Brantford (Brantford Lift), ON... 7 Red Deer, AB Burlington, ON... 8 Regina, SK Calgary, AB... 9 Renfrew, ON Cobourg, ON...10 Rocky View District, AB Cornwall, ON...11 Saint John, NB Durham Region, ON...12 Sarnia, ON Edmonton, AB...13 Saskatoon, SK Fredericton, NB...14 Sault Ste Marie, ON Gatineau, QC...15 Sherbrooke, QC Grande Prairie (Disabled Transport. Society), AB **...16 St. Albert, AB Greater Sudbury, ON...17 St. Catharines, ON Guelph, ON...18 St. John's (GOBus Accessible Transit), NL Halifax, NS...19 Stratford, ON Halton Hills (Activan), ON...20 Strathcona County, AB Hamilton, ON...21 Thunder Bay, ON Hanover (Saugeen Mobility), ON...22 Timmins, ON Hinton, AB...23 Toronto, ON Kelowna, BC...24 Vancouver, BC Laval, QC...25 Victoria, BC Leduc, AB...26 Waterloo Region - Rural, ON Lethbridge, AB...27 Waterloo Region - Urban, ON London, ON...28 Welland, ON Longueuil, QC...29 Whitehorse, YT Milton, ON...30 Windsor, ON Montréal, QC...31 Winnipeg, MB Niagara Falls, ON...32 Wood Buffalo, AB Niagara Region, ON...33 Yellowknife, NWT North Bay, ON...34 York Region, ON Oakville, ON...35 Note: * BC Transit Municipal Systems Program includes 6 specialized transit systems that provide the services to the areas of Central Fraser Valley, Chilliwack, Kamloops, Nanaimo, Prince George, and Vernon. ** 2014 Data for Grande Prairie are not available.

7 Province xxx CUTA Specialized Transit Services Fact Book Operating Data Page Gxx Number of Systems Reporting: 9 Systems with Dedicated Service: 9 100% Population served: 3,447,044 Operated by: Service area (km²): 7,978.0 Transit System/Municipality: 2 22% Communities served: 44 Private Contractor: 7 78% Eligibility Criteria: Unable to Board: 89% Private Non-Profit Organization: 0 0% Unable to Use: 100% Systems with Non-Dedicated Service: 9 100% Other Criteria: 0% Systems with a Taxi Scrip Program: 9 100% REGISTRANTS Wheelchair/Scooter Users: Ambulatory: Attendants: Companions: Other: Total: Active Total 5,434 9,906 15,724 32,563 21,158 42,469 OPERATING DATA Number of transit systems reporting 9 9 Rev. Veh. Km. - Dedicated Service Tot. Veh. Km. - Dedicated Service Rev. Veh. Hrs. - Dedicated Service Tot. Veh. Hrs. - Dedicated Service Non-Dedicated Service - Veh. Km. Non-Dedicated Service - Veh. Hrs. PASSENGER DATA Dedicated Service Non-Dedicated Service TOTAL PASSENGERS Subscription / Pre-booked Reservation On-Demand / Day of trip Cancelled in advance No-shows / Cancelled at door Unaccommodated trips Number of complaints 12,019,395 12,019, , ,922 2,186, ,626 2,547,014 62% 37% 2% 265,792 28,394 60,381 1,526 11,412,827 11,412, , ,672 2,069, ,057 2,529,518 56% 42% 2% 257,015 27,107 34,342 1,581 OPERATING EXPENSES Administration Operations: Internal - Dedicated Service Contract - Dedicated Service Contract - Non-Dedicated Service Contract - Taxi Scrip Maintenance (Vehicles & Facilities) Fuel TOTAL OPERATING EXPENSES $2,435,851 $56,799,368 $1,557,306 $4,858,799 $2,270,290 $2,526,616 $70,448,230 $1,945,562 $57,279,827 $2,288,850 $4,791,551 $2,408,037 $2,733,531 $71,447,359 OPERATING REVENUES AND OTHER FUNDING CONTRIBUTIONS Passenger Revenue Other Operating Revenue Total Operating Revenue Federal Contributions Provincial Contributions Municipal Contributions Other / Donations TOTAL $3,464,185 $2,678,338 $6,142,523 $12,184,499 $52,121,208 $70,448,230 $3,399,951 $2,665,567 $6,065,518 $13,037,890 $52,343,952 $71,447,360 CAPITAL EXPENSES Vehicles Purchased Debt Servicing Other Capital Expenses TOTAL CAPITAL EXPENSES CAPITAL FUNDING SOURCE Transit System Federal Contributions Provincial Contributions Municipal Contributions Other / Donations TOTAL CAPITAL FUNDING $2,800,000 $4,537,463 $7,337,463 $2,971,296 $4,366,167 $7,337,463 * Note that all transit systems do not always report all data items. $2,552,747 $5,754,940 $8,307,687 $3,752,411 $4,555,276 $8,307,687 SCHEDULING Advanced booking notice: 10 day(s) Minimum notice for reservation: 10. hour(s) FARE STRUCTURE (Average) Tickets/Cards Cash (unit price) Adult Child Student Senior Attendant Companion VEHICLE DATA Non-Accessible Cars Accessible Vans / Minivans Small Buses Other TOTAL DED. VEHICLES Accessible taxis: 9 Monthly Pass $81.00 $88.00 $88.00 $88.00 $88.00 EMPLOYEE DATA Full-time Part-time Operators Other Operations Vehicle Mechanics General and Administration Other TOTAL NUMBER OF EMPLOYEES * Contract employees are not necessarily included in the Employee Statistics Average Top Operator Wage Rate: $24.30 Average Top Mechanic Wage Rate: PERFORMANCE INDICATORS FINANCIAL R/C Ratio Net Operating Cost / Capita Total Exp. / Passenger Total Exp. / Eligible Passenger Transportation Exp. / Passenger Dedicated Service Non-Dedicated Service Transportation Exp. / Hour (Dedicated Service) OPERATING Registrants / Capita Passengers / Capita Passengers / Registrant Passengers / Hour (Dedicated Service) Kms / Passenger (Dedicated Service) Average Speed (Dedicated Service) 9% $18.57 $27.66 $32.20 $28.17 $17.79 $ PASSENGER DATA Ded. Service Non-Ded. Service Ambulatory 1,645, ,213 Wheelchair/Scooter Users 278,157 56,351 Attendants 131,086 11,361 Companions 14, Other (specified) TOTAL 2,069, , ,057 8% $18.97 $28.25 $32.89 $30.16 $15.39 $ Veh. Avg. Capacity per Veh. Number Peak Wheelchair Ambulatory N/A N/A N/A

8 Municipality xxx, ON xxx Accessible Community Transportation Population served: 142,000 Contact: xxx Service area (km²): Title: Supervisor of Transit Business Services Communities served: 2 Telephone: xxx Service began: 01/02/1980 Fax: xxx Advisory Committee members: N/A xxx Eligibility Committee members: N/A Dedicated Serv. Operated by: Transit System/Municipality Non-Dedicated Service: Contractors: 1 Private Contractor(s), number: 1 Taxi Scrip Program Available: Private Non-Profit Org. VEHICLE KILOMETRES & HOURS SERVICE HOURS / SCHEDULING Rev. Veh. Km. - Dedicated Service 317, ,756 Weekday: 0730 to 2300 Sunday: Tot. Veh. Km. - Dedicated Service 317, ,756 Saturday: 0900 to 2300 Holiday: Rev. Veh. Hrs. - Dedicated Service 22,971 23,032 Tot. Veh. Hrs. - Dedicated Service 22,971 23,032 Advanced booking notice: 7 day(s) Non-Dedicated Service - Veh. Km. Minimum notice for reservation: 24.0 hour(s) Non-Dedicated Service - Veh. Hrs. Reservations / Scheduling: Fully Computerized PASSENGER DATA FARE STRUCTURE Dedicated Service 46,310 44,150 Effective Date: 01/05/2013 Tickets/Cards Non-Dedicated Service 1,586 1,537 Cash (unit price) TOTAL PASSENGERS 47,896 45,687 $3.00 $2.60 Subscription / Pre-booked 18% 18% $3.00 $2.30 Reservation 79% 79% $3.00 $2.60 On-Demand / Day of trip 3% 3% $2.60 $2.30 Cancelled in advance No-shows / Cancelled at door Unaccommodated trips Number of complaints OPERATING EXPENSES Administration Operations: Internal - Dedicated Service Contract - Dedicated Service Contract - Non-Dedicated Service Contract - Taxi Scrip Maintenance (Vehicles & Facilities) Fuel TOTAL OPERATING EXPENSES 11,009 1,150 1, OPERATING REVENUES AND OTHER FUNDING CONTRIBUTIONS Passenger Revenue $41,011 Other Operating Revenue Total Operating Revenue $41,011 Federal Contributions Provincial Contributions $275,000 Municipal Contributions $1,150,893 Other / Donations TOTAL $1,466,904 CAPITAL EXPENSES Vehicles Purchased $90,220 Debt Servicing Other Capital Expenses TOTAL CAPITAL EXPENSES $90,220 CAPITAL FUNDING SOURCES Transit System Federal Contributions Provincial Contributions Municipal Contributions Other / Donations TOTAL CAPITAL FUNDING $81,240 $1,307,127 $21,684 $9,467 $47,386 $1,466,904 $56,364 $33,856 $90,220 10,884 1,064 1, $80,950 $1,338,372 $13,772 $49,263 $1,482,357 $57,159 $57,159 $275,000 $1,150,198 $1,482,357 CUTA Specialized Transit Services Fact Book Operating Data Adult Child Student Senior Attendant Companion Other $3.00 REGISTRANTS Active Total Wheelchair/Scooter Users: 2,290 2,290 Ambulatory: 2,872 2,872 Attendants: Companions: Other: Total: 5,162 5,162 Eligibility Criteria: Unable to Board Unable to Use Other Criteria $ to to Monthly Pass $82.40 $54.00 $63.85 $54.00 $ Free EMPLOYEE DATA Full-time Part-time Operators 11 2 Other Operations 2 Vehicle Mechanics 1 General and Administration 2 Other 2 1 TOTAL NUMBER OF EMPLOYEES 18 3 Union Affiliations: Operators: ATU local 1415 Mechanics: ATU local 1415 Other (specify): Top Operator Wage Rate: $21.73 Top Mechanic Wage Rate: $29.94 PERFORMANCE INDICATORS FINANCIAL R/C Ratio 3% 4% Net Operating Cost / Capita $9.47 $10.04 Total Exp. / Passenger $30.63 $32.45 Total Exp. / Eligible Passenger $34.74 $35.99 Transportation Exp. / Passenger Dedicated Service $29.45 $31.43 Non-Dedicated Service $13.67 $8.96 Transportation Exp. / Hour (Dedicated Service) $59.38 $60.25 OPERATING Registrants / Capita Passengers / Capita Passengers / Registrant Passengers / Hour (Dedicated Service) Kms / Passenger (Dedicated Service) Average Speed (Dedicated Service) PASSENGER DATA Ded. Service Non-Ded. Service Ambulatory 29,108 1,061 Wheelchair/Scooter Users 10, Attendants 2, Companions Other (specified) TOTAL 1,624 44,150 1,537 Page Veh. Avg. Capacity per Veh. VEHICLE DATA Number Peak Wheelchair Ambulatory Non-Accessible Cars Accessible Vans / Minivans 2 2 N/A Small Buses Other TOTAL DED. VEHICLES N/A N/A Vehicle ownership: Municipal Transit System Vehicle maintenance responsibility: Contracted Operator Accessible taxis: 1