References to the Operating Carrier shall be references to Monarch Airlines Limited unless expressly stated otherwise.

Size: px
Start display at page:

Download "References to the Operating Carrier shall be references to Monarch Airlines Limited unless expressly stated otherwise."

Transcription

1 Terms & Conditions for scheduled flight bookings (with the prefix ZB ) made on or after 24 January 2016 with the date of the first flight of any such booking being on or after 01 November 2016 Flight Terms Flight Terms Terms & Conditions for scheduled flight bookings (with the prefix ZB ) made on or after 24 January 2016 with the date of the first flight of any such booking being on or after 01 November 2016 Many of the flights and flight inclusive holidays on this website are financially protected by the ATOL scheme, but ATOL protection does not apply to all holiday and travel services listed on this website. If you are buying a flight from Monarch Airlines operated by Monarch Airlines Limited with a flight date of on or after 1st November 2016 (or the first flight contained in a return booking has a flight date on or after 1st November 2016) your flight will NOT be ATOL protected. First Aviation will be arranging your flight in its capacity as an Airline Ticket Agent for Monarch Airlines Limited. Your contract will be between You and Monarch Airlines Limited. The terms and conditions that will apply to your booking can be found HERE. If you booked your flight on or before 23 January 2016 or you are buying a flight with a travel date of on or before 31 October 2016 then your flight may be ATOL protected. The terms and conditions that apply to your booking can be found HERE. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or more information about financial protection and the ATOL certificate go to: Monarch flights, holidays and hotels book cheap flights, holidays and hotels online Copyright Monarch all rights reserved. First Aviation Limited Scheduled Flight Booking Terms & Conditions Monarch Airlines is a trading name of Monarch Airlines Limited (company number and registered address Prospect House, Prospect Way, London Luton Airport, Luton LU2 9NU). These Flight Terms apply to: all scheduled flights operated by Monarch Airlines Limited or by any other Community Air Carrier on behalf of Monarch Airlines Limited, and all references to "us", "we", "our", and "Monarch" shall mean Monarch Airlines Limited and all references to "you" or "your" shall mean you and each member of your booking party. Definitions:

2 For the purposes of these terms: References to the Operating Carrier shall be references to Monarch Airlines Limited unless expressly stated otherwise. Any reference to fare shall mean the amount paid or to be paid for the relevant Flight and may include additional fees, taxes and/or surcharges (including fees for the use of a licensed third party booking system), but excluding APD. Any reference to Flight shall mean a single scheduled flight operated by the Operating Carrier with the prefix ZB from one airport to another airport. Any reference to Ticket shall mean, as applicable, your passenger ticket and /or Invoice or an Electronic Ticket and in each case your Baggage Identification Tag issued to you by us, or an authorised third party, and in each case including the Conditions of Carriage which form a part thereof. 1. Scheduled Flight Terms and Conditions ("Flight Terms") These Flight Terms should be read in conjunction with any Invoice, the Operating Carrier's Conditions of Carriage, your Electronic Ticket, any applicable Tariffs, our Website terms and conditions, and our privacy policy. These Flight Terms apply to all Operating Carrier scheduled flights sold by us with the prefix ZB. If you have booked a charter flight with the prefix MON, your contract will be with Avro Limited and you should refer to the Monarch Charter Flight Terms If you have booked any services other than Flights including accommodation and/or car hire via us please note that in addition to these terms. Monarch's Terms of Agency will also apply. 2. Security information The Monarch security guarantee protects you while booking online so that you never have to worry about credit or debit card security. We are so confident about the transaction security we offer on our site that we back every booking with a security guarantee. Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit or debit card number, name and address so that it cannot be read as it travels over the Internet. 3. Booking Conditions

3 4. How do I make a booking? You can make your booking through a travel agent or at the airport via the Monarch sales desk (where available) or through our website or by telephoning us direct on Fares, all taxes and, in relation to your Flight, charges relating to your booking must be paid in full before a booking will be made. If such sums have not been paid in full (or appropriate credit arrangements are not made with us) when a booking is made, we may at any time without notice prior to travel cancel the booking. The fare will be payable by you regardless of whether you take your flight for which a booking has been made, except as provided in these Flight Terms. Insurance premiums (if required) are due at the time you make your booking. Payment can be made by credit/debit card. For any payments made by credit card, there will be a processing charge which will be advised to you at the time of booking. We can only accept a booking if the lead name or person making the booking is a minimum of 18 years old on or before the date of the flight. If the person making the booking is not a passenger we will ask for the person making the booking s name. The person making the booking will be deemed to accept these Flight Terms on behalf of all passengers named in the booking and be responsible for receiving and relaying any and all communications/correspondence (including changes, amendments and cancellations) from us and provide us with the contact details of the lead passenger on the booking who will be contactable by us for the purposes of advising of disruption events including delays and cancellations. Any person making the booking in this way will be deemed to have the consent of each passenger to receive any refund or payments made by us to any passengers under the booking. If you have booked and paid with a debit/ credit card you must be able to present that debit/ credit card at check in. This is to assist the check in process and to provide debit/ credit card verification. Payments must be authorised by the cardholder named in the booking. We reserve the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities: 1) You cannot provide, when questioned, contact information for the cardholder so that we may carry out security checks; 2) The cardholder did not authorise the payment and claims that the booking is fraudulent;

4 3) There has been previous fraudulent activity/chargebacks by you or the cardholder; 4) Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulent behaviour; Following confirmation of your travel arrangements, we will issue an Invoice. We will have no liability to you arising out of the provision of an address which is incorrect and/or not kept up to date or informed us of any changes. Please check that all information which appears on the Invoice is correct and complete. Please also check that each name is exactly as stated in the relevant passport. If any information which appears on the Invoice or elsewhere appears to be incorrect or incomplete, please contact us or your Travel Agent immediately (and in any case within 10 days of the receipt of confirmation (within 5 days for Flights)). This will greatly help us to make the changes you need. We will do our best to rectify any inaccuracies notified. However, if you delay in informing us of these, it may not be possible to correct them later. You will be responsible for any costs and expenses involved in correcting errors except where we made the mistake. Unless otherwise stated in these Flight Terms, you are not entitled to change your booking once confirmed, except that names of passengers or flights (subject to availability) may be changed prior to check in for the original flight on payment of a fee (as set out in our Flights fares, taxes & charges FAQs section of our website) per passenger per flight plus payment of any difference in fares, taxes and other applicable charges between the booking originally made and the applicable fares, taxes and any other charges for the new flights at the time the change is made. Please note that we reserve the right to refuse a booking at our discretion without giving any reason for such refusal. In such circumstances, any payment received by us will be returned to you. To the best of our knowledge all our published information is correct at the time of publication. It does not commit any of the carriers/independent organisations mentioned or any Operating Carrier whose services may be used by us in the course of any Flights. Please note, advertised information and prices may have changed by the time you come to book your chosen travel arrangements and we reserve the right to change any website prices or other information before your booking is confirmed and the amended information will then form part of your contract with us. Whilst every effort is made to ensure the accuracy of information and prices, regrettably errors do occasionally occur and we reserve the right to correct errors prior to confirming your booking. You must therefore ensure you check all details of your chosen arrangements (including the price) with your travel agent or us at the time of booking. Where there appears to be an obvious pricing error your travel agent has an obligation to point out such pricing errors to us. 5. Dynamic Currency Conversion (DCC) For your convenience we may offer you the choice of paying in either the on screen currency applicable to your booking or (if different) the currency of your payment card. The offer is valid for

5 your current booking only and may not be available for later transactions whether relating to the same or other bookings. This facility is known as Dynamic Currency Conversion (DCC) and the exchange rate is based on Reuters wholesale exchange rate plus an average margin of 7 percent which may be more competitive than the rate offered by your card provider. If you select the option of paying in your card currency then the on screen total will subsequently appear on your card statement. After payment has been made in the currency of your choice neither you nor we can change to another currency for the same booking. Cardholder's choice of currency is final. By opting to use DCC you are choosing not to use the MasterCard currency conversion process and agree that you will have no recourse against MasterCard concerning the currency conversion or its disclosure. The DCC service is not offered by Visa. 6. Discount Codes Discount codes are only valid at the time of booking. They are not applicable if flights are subsequently changed. Discount Codes are valid on new bookings only and cannot be applied to existing bookings. Any Discount is in addition to the normal internet discount of 15 per passenger per return flight in comparison to the price of booking via the phone. No more than one discount code can be used per booking. Discount codes are only valid for scheduled flights (ZB). Discount codes are not applicable to infant passengers. Discount codes cannot be used against airport taxes, charges or fees. Where the flight base fare is less than the value of the discount, we will only be able to discount by the value of the fare, thereby giving the customer less than the advertised discount. 7. If we change or cancel your flight before you depart. Our programme is planned many months in advance and occasionally we may have to make changes to and correct errors in published details both before and after bookings have been confirmed and we may also cancel confirmed bookings. We reserve the right to do so.

6 If, after you make a booking, we make a significant change to your Flight, which is not acceptable to you, and we are unable to book you on an alternate flight, which is acceptable to you, you will be entitled to a refund for the fare, or the portion of the Fare as applicable, paid for that Flight. A significant change is a change made before departure which, taking account of the information you give us at the time your booking is made and which we can reasonably be expected to know is likely to have a significant effect on your travel arrangements. Our primary concern is for the Operating Carrier to transport you to your destination safely and on time, but in the event of your Flight being delayed or cancelled, or that you are denied boarding due to over booking, we are aware of the Operating Carrier s obligations under the European legislation regarding your rights to compensation (Regulation (EC) 261/2004). 8. Force Majeure Except where otherwise expressly stated in these Flight Terms, we regret we cannot accept any liability, pay compensation or welfare expenses where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever as a result of, force majeure. In these Flight Terms, force majeure means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events (actual or threatened) may include war, riot, civil strife, terrorist activity, industrial dispute, insolvency of airlines, natural or nuclear disaster, epidemics, technical problems with aircraft or transport, closure or congestion of airports and/or runways, adverse weather conditions, fire and all similar events outside our control. 9. If you want to change or cancel your booking Change of Flight Where a booking has been made directly with us, you can, subject to these Flight Terms, transfer Flights (that is, the date, the time or the route of the Flight) for an administration fee per passenger per Flight as set out in the Flights fares, taxes & charges FAQs section of our website plus any difference between the original fare paid and the lowest fare available for the new Flight at the time the change is made. If the available fare is lower than the original fare paid, no refund will be made. The changes must be completed more than three hours prior to the original Flight's scheduled departure time by calling customer services on , or completed more than 6 hours prior to the original Flight's departure through our website. Where the booking has been made by one of our agents or any other third party the Flight can be transferred to another Flight but such transfer must be made through that agent or third party

7 booking system and different fees may apply. The changes must be completed more than three hours prior to the original Flight's scheduled departure time. Name Change Subject to these Flight Terms, names of passengers may be changed on payment of a fee as set out in the Flights fares, taxes & charges FAQs section of our website per Flight as long as this change is made more than three hours prior to the Flight s scheduled departure time and the original booking was made directly with us. Such changes can be made either via the website, with an agent or third party booking system or by telephoning our customer service team. Such changes can also be made by going to the airport Sales Desk (where available) at any time more than three hours prior to the Flight s scheduled departure time. Name changes must apply to the entire trip. Where the booking has been made directly with us, changes to that booking can only be made by contacting us. Where the booking has been made an agent or third party, changes to that booking must be made via them and different fees may apply. If there is a difference between the original fare paid or payable when the booking is made and the applicable fare available at the time the change is made, you will be required to pay any increase in the fare since the original booking was made. We will not be able to refund you if the new fare is lower than the original fare when the booking was made. Cancelling your Flight Bookings for Flights are generally non refundable except as provided in these Flight Terms. Credit card charges and/or fees are not refundable. Any taxes (other than Air Passenger Duty ( APD )) and charges levied against us or the Operating Carrier directly, even if they are based on the number of passengers flown, by an airport operator are not refundable. In circumstances where you accept an alternative to a refund, the relevant terms and conditions will apply to that alternative. A cancellation can only be processed if notified to us more than 3 hours prior to the Flight's scheduled departure time. Subject to a non refundable ticket being unused, and subject always to these Flight Terms, any taxes, fees or charges levied by Government or other authority will be refunded on request, subject to an administration charge of 25/37.50 euros per refund transaction (not per passenger). Fuel surcharges, admin fees, credit card charges and passenger liability charges are non refundable. Any refund shall be made within 7 business days for credit card or cash purchases and 20 days for

8 cheque purchases. A cancellation fee per passenger per Flight will be charged in accordance with the fees set out in our fares, taxes & charges fees for scheduled flights section on our website. If your booking has been made with us, the booking may only be cancelled by contacting our customer services team. We shall make a refund straight back either to the original method of payment or if the original method of payment is no longer available, a different method of payment which must also be in the booker s name. Cancelling/Changes in Exceptional Circumstances We will consider at our sole discretion issuing a credit or a refund or changing your booking where you have exceptional circumstances which make you unable to fly, provided that the claim and a copy of any supporting documentation (e.g.: death certificate in the case of a bereavement) is submitted to our customer services team. All claims will be assessed entirely at our discretion. Any credit issued will be to the value of the original fare paid per passenger per Flight and can be used within the following six month period against any future Flights with us. We strongly recommend that you obtain adequate travel insurance to cover yourself and your travel group for such circumstances. 10. Taxes and charges After payment of all fare(s), taxes and charges for your Booking have been made, there will be no increase in fare(s) for the date, Flight and class of services booked EXCEPT that if any government or other authority, or the operator of an airport, subsequently imposes a per passenger tax or charge, or increases the amount of any existing per passenger tax or charge, then we reserve the right to require payment of the additional tax or charge applicable to your booking and to recover such additional taxes or charge from you by using (which use you hereby authorise) the payment card detailed on your Confirmation Form irrespective of whether we have sent, or you have received, notice thereof. We will use our reasonable endeavours to ensure that you are promptly notified of any requirement for an additional payment. Baggage allowance and additional Monarch Charges As a guide, and on payment of the applicable charge, the Monarch hold baggage allowance is 20kg per bag (for Infants this is 10kg, provided the hold bag fee has been paid by the Infant s

9 accompanying adult). Excess baggage is charged at the prevailing rate at the time of the Flight and additional charges may apply for certain types of baggage, for example, sports equipment or musical instruments. Please see the relevant section on the Monarch website for full details. Flights fares, taxes & charges FAQs. If your Flight is booked with an Operating Carrier other than Monarch Airlines Limited, your baggage allowance and additional baggage charges will be subject to the Terms and Conditions of that Operating Carrier. 11. Travel Insurance If you have purchased single trip travel insurance as part of your booking process the policy wording does not apply to any insurance policies purchased outside of the booking process (e.g annual trip, sports cover, business cover, extended stay, etc). If you purchased insurance at the time you booked your Flight and subsequently change your Flight times, please note that this may invalidate your travel insurance. You will need to pay an additional premium or purchase a new policy in order to keep your insurance cover valid. If your outward Flight is scheduled to depart within the next 14 days, immediately click here to effect your new travel insurance for the entire duration that you are overseas. If your departure date is over 14 days away then please call our specialist travel insurance helpline on who will be happy to make appropriate arrangements for you. Our normal office hours are Monday to Friday 9am to 5.30pm. 12. Behaviour You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your arrangements if your behaviour, or the behaviour of any member of your party, is, or is likely to be, in our reasonable opinion, or in the reasonable opinion of the Airline Pilot or any other person in authority, disruptive, upsetting or dangerous to yourself or anyone else, or if you have caused, or are likely to cause, damage to property. We will not pay any refund, compensation or any other sum whatsoever or any costs or expenses incurred by you or your party if we have to terminate your arrangements due to any of the above or similar unacceptable behaviour. In this situation we will have no further responsibility for you (including your return travel arrangements). If your unacceptable behaviour means you are not able to board a Flight then we will treat your booking as cancelled from that

10 moment. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to us or to any other supplier or any person in authority. If you fail to do so, you must indemnify us for the full amount of any claim (together with our own and the other party's full legal costs) made against us by any third party as a result of your behaviour. 13. Passports, Health & Travel Documents Please ensure that your passport is valid and you have any required visa or other documentation for your complete trip and that the name on your passport matches the name on your Invoice. If you fail to do so, you may not be accepted for a Flight and you will be solely responsible for the associated costs, losses or damage incurred as a result of your failure to present the correct documents. British citizens must hold a valid 10 year passport. Please note that certain destinations insist upon at least six months validity from the return date Depending on your nationality, visas may be required for entry into certain destination countries and it is your responsibility to verify whether a visa is required before you travel. If health documents are necessary to comply with the requirements of any country you wish to visit, it is your responsibility to obtain them. Should failure to obtain any such documents result in fines, surcharges or other financial penalty being imposed upon us, you will be liable to reimburse us accordingly. Where entry is refused, fines or other penalties may be imposed on us and you may be required to return immediately to their country of departure. In addition to being liable to pay any fines and surcharges, you will be liable to pay the cost of your immediate return Flight. You should investigate, by consulting your own doctor if necessary, specific health precautions deemed prudent for the country / resort you intend to visit, and ensure that the appropriate medication/ inoculation requirements are complied with. If you arrive at the airport without the correct documentation, you may be refused carriage by us (or the Operating Carrier if not us) or if you do board your Flight, may be refused entry into any country. As a result of legislation introduced by the European Union, when you are travelling between certain countries in Europe and surrounding countries, we are required to provide Advanced Passenger Information (API) to certain destination airports in advance of your Flight. If this information is required, we will advise you of the requirement and how to provide this information. You will need to provide this information more than 3 hours before the scheduled departure of your Flight. The provision of this information to the destination airports does not imply any acceptance or eligibility for you to enter any state, territory or country. 14. Flying with children and infants

11 Infants (children under 2 years old at the time of flying) Infants MUST be accompanied by an adult aged 16+ years. In all circumstances the booking must be made by someone who is 18 years or older If an adult is travelling with two Infants, one Infant must sit on the accompanying adult s lap and the other Infant must occupy a separate seat on the aircraft next to and purchased by the accompanying adult and be seated in a suitable child car seat/restraint. Infants under two weeks of age will not be accepted for travel. It is the accompanying person's responsibility to ensure that each Infant and child is adequately secured in its aircraft seat. Children Children aged two years or over must occupy their own seat on the aircraft for which the fare payable will be the same as for any adult. Children (under 16 years at time of travel) MUST be accompanied by an adult aged 16+ years. In all circumstances the Booking must be made by someone who is 18 years or older. It is your responsibility to ensure that all children and infants on the booking have the correct travel documents. 15. Assistance at the Airport If you have pre booked assistance to get to the departure gate, please advise either a member of our airport staff at check in or proceed to the pick up point provided by the nominated Airport Authority (ie the relevant operator of the airport) when you arrive at the airport and they will organise the assistance for you. Please remember to allow extra time for this. If you are travelling with a wheelchair or are accompanied by a Guide or Assistance Dog, you must notify us, or any third party through which your booking was made, of any additional assistance you require at least 48 hours prior to travel and preferably when your booking is made. Neither we nor the carrier will be liable for any Guide or Assistance Dogs without the requisite documentation at the time of travel or for any injury, loss, delay, sickness or death of the animal or any costs incurred in the event that the Guide or Assistance Dog is refused entry into any country or territory. Guide or Assistance Dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler/passenger and must wear a harness (which shall be supplied by the

12 handler/passenger) at all times on board the aircraft and in the airport terminal. Once you have checked in, your passport and travel documents will be checked as you go through the security screening point and again before you board the aircraft. We recommend that you present yourself at the boarding gate ready for boarding no later than 60 minutes before the scheduled departure time of your Flight. 16. Seat selection and Check in These provisions are subject always to the Terms and Conditions of the Operating Carrier. All seat fees are non refundable. Seat fees are transferable should you change your Flight. Seat requests will be honoured wherever possible, however they cannot be guaranteed. Passengers with medical conditions are advised to contact our call centre on , or to go to our website or the applicable Operating Carrier s website to request assistance if required and specific seating suitable for their needs, subject to availability. For safety reasons, passengers travelling with Infants are only allowed to occupy certain seats. Seat requests are only available online until 6 hours prior to the scheduled departure time the Flight. Within 6 hours of departure of the scheduled departure time of the Flight, seat selection can only be requested at check in. We reserve the right to reallocate your requested seat to another passenger if you fail to check in within 90 minutes of the scheduled departure time. Subject to operational requirements, it may be necessary for the Operating Carrier to change the aircraft type operating your Flight. In such circumstances, we will endeavour to match your seat request on the new aircraft, however this cannot be guaranteed. Should we need to amend your seat selection, but are unable to honour any extra legroom seat reservations you may have paid for, you will receive a refund of the seat reservation fees. To avoid leaving unallocated single seats, seat selections of a window/aisle or aisle/middle combination may be changed prior to check in. For safety reasons, passengers occupying exit row seats must be fit and able bodied, aged 16 or above and have weight in proportion to height. Seat requests may be altered at check in or on board if passengers do not meet these criteria. If you, or members of your Booking group, are moved

13 because you do not meet the stated standard safety criteria (fit, able bodied, aged 16+) then you will not be offered a refund. 17. Check In We recommend that you check in at least 2 hours prior to the scheduled departure time to your Flight. Should you check in less than 60 minutes before the scheduled boarding of your departure time, then you may not be allowed to board the Flight. Should you be refused boarding of your Flight or refused entry into to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not be liable for any costs or damages involved. Check in at the Airport You should present yourself at the appropriate check in desks, which will generally open 2 hours before the scheduled time of departure of your Flight. At check in you will be required to present certain information relating to your Flight and your identity. This will include the Booking (including Booking Reference) of your Flight and an acceptable form of photographic identification. Online Check in Where you are permitted to check in on line for your Flight, you can do so 28 days before and up to 6 hours prior to the scheduled departure time of your Flight. You must be in possession of your printed boarding pass when you arrive at the airport. Failure to bring your boarding pass with you to the airport will require you to check in again at the airport and the applicable time restrictions for airport check in will apply. On arrival at the airport, if you are travelling with hand baggage only, you should proceed straight through the security screening point and any customs/immigration area to the departure gate. Online check in may be stopped or withdrawn at any time. Where the online check in service is not available, or due to operational requirements at some airports, you will be required to check in at the airport in accordance with our check in at airport procedure. 18. Airport Security You shall submit to any security screening checks or requirements placed on passengers by Government, airport officials, the Operating Carrier (if not us) or by us. For reasons of safety and security, you may be required to permit a search, x ray or other type of

14 scan (including a body scan) to be made of your person and/or your baggage, and have searched your baggage in your absence if you are not available (including by breaking any locks attached to your baggage), for the purpose of determining whether you are in possession of, or whether your baggage contains, any prohibited item/s. If you are unwilling to comply with the requirements relating to prohibited items or in relation to airport security we or the Operating Carrier may refuse, without refund or other liability to you, to carry you or your baggage. In the event that a search or scan causes damage to you, or an x ray or scan causes damage to your baggage, we shall not be liable for such damage unless due to our fault or negligence. If required, you must attend the inspection of your baggage, whether hand baggage or hold baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you through your failure to comply with this requirement unless due to our negligence. 19. If you have a problem If you have a problem or complaint, you must report it to us or the agent or third party that you made the booking with so that we can handle your complaint as soon as possible. It is difficult and sometimes impossible to carry out a proper investigation of a complaint if we are not told about it quickly. In the event of a problem or complaint please contact our Customer Relations Department on or at Prospect House, Prospect Way, London Luton Airport, Luton, Bedfordshire LU2 9NU. 20. Liability Where any successful claim, or part of a claim (including those involving death or personal injury), against us relates to the Flight itself or to the Operating Carrier's acts or omissions in any respect or on any basis whatsoever, the maximum amount of compensation paid to you will be limited. The maximum amount we will pay you for that claim if we or the Operating Carrier (if not us) are found liable to you on any basis is the maximum which would be payable under the applicable International Convention or Regulation which applies to your travel arrangements (for example, but not limited to, the Warsaw Convention unamended or as amended for international travel by air, the Montreal Convention for international travel by air and/or for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability No. 2027/97 as amended by EC Regulation No. 889/2002 for national and international travel by air). Please note, the Operating Carrier is also entitled to limit its liability to you in accordance with such applicable International Convention or Regulation. Where an Operating Carrier would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. You must give credit for all payments due or received from the Operating Carrier,

15 which relate to the claim in question. Copies of the applicable International Conventions and Regulations are available from us on request. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from the Operating Carrier in cases of denied boarding, cancellation or delay to Flights. Full details of these rights will be publicised at EU airports and will also be available from the Operating Carrier. [] Your right to a refund and/or compensation from us is set out above. If the Operating Carrier does not comply with these rules you should complain to the Civil Aviation Authority on Unless otherwise provided by any International Convention or any other applicable law, government regulations, orders or requirements these Flight Terms shall be governed by the laws of England and any dispute will be governed by the courts of England. Air carrier liability notice for passengers and their baggage. NB. The information notice below is required to be given by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention. It does not form part of the contract between the Operating Carrier(s) and you. No representation is made by the Operating Carrier(s) as to the accuracy of the contents of this notice. Your Flight will be subject to the Terms and Conditions of the Operating Carrier. Click here [insert link to MAL Conditions of Carriage] for the Terms and Conditions of Monarch Airlines Limited. Please note however that the notice is inaccurate. It states that for damages up to 113,100 SDRs the Operating Carrier cannot contest claims for compensation. However, the Regulation and the Montreal Convention state that for damages up to 113,100 SDRs in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, the Operating Carrier cannot exclude or limit its liability except where there is contributory negligence. Also the limit of the Operating Carrier's liability for baggage delays, destruction, loss or damage to baggage is 1,131 SDRs in total and not, for example, 1,131 SDRs in respect of delay and 1,131 SDRs in respect of damage where both have occurred to the same baggage. The statement that if the name or code of an Operating Carrier is indicated on the ticket, that carrier is the contracting carrier, does not apply in all cases. Compensation in the case of death or injury

16 There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs (approx. 110,000) the Operating Carrier cannot contest claims for compensation. Above that amount, the Operating Carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault. Advance payments If a passenger is killed or injured, the Operating Carrier must make an advance payment to cover immediate economic needs within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approx. 15,500). Passenger Delays In case of passenger delays, the Operating Carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs (approx. 4,600). Baggage Delays In case of baggage delay, the Operating Carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs (approx. 1,100). Destruction, loss or damage to baggage The Operating Carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs (approx. 1,100). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher limits for Baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check in and by paying a supplementary fee. Complaints on Baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the Operating Carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

17 Liability of contracting and actual carriers If we are not the Operating Carrier actually performing the Flight, the passenger has the right to address a complaint or make a claim for damages against either the Operating Carrier or us. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. Time limit for action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of Member States.

luxaviation S.A. GENERAL TERMS AND CONDITIONS OF BUSINESS

luxaviation S.A. GENERAL TERMS AND CONDITIONS OF BUSINESS luxaviation S.A. GENERAL TERMS AND CONDITIONS OF BUSINESS 1. DEFINITIONS 1.1 Carrier is luxaviation S.A. 1.2 Charter is the contract between the Carrier and the Charterer. 1.3 Charterer is any person,

More information

Conditions of Carriage

Conditions of Carriage Conditions of Carriage These Conditions of Carriage provide information about us and set out the legal terms and conditions on which we contract with you in relation to the booking by you of air taxi services

More information

Terms and Conditions of the Carrier

Terms and Conditions of the Carrier Terms and Conditions of the Carrier Article 1 - Definitions The below Conditions of Carriage has the meaning expressed respectively assigned to them where the Carrier reserves the rights to maintain and

More information

British Airways PLC. Agreement to Supply Group Nett Rates. Terms and Conditions

British Airways PLC. Agreement to Supply Group Nett Rates. Terms and Conditions British Airways PLC Agreement to Supply Group Nett Rates 1. Group Agreement Terms and Conditions 1.1 This Agreement sets out the Terms and Conditions on which British Airways Plc ( British Airways ) agrees

More information

3.1. Unless otherwise agreed between INFLITE and the Charterer and specified in the Charter Booking Confirmation, normal terms of payment will be:

3.1. Unless otherwise agreed between INFLITE and the Charterer and specified in the Charter Booking Confirmation, normal terms of payment will be: INFLITE Charters Limited & INFLITE Ski Planes Ltd Terms and Conditions Domestic Aircraft Charter & Aviation Tourism The following terms and conditions (the Conditions ) shall apply to all chartering of

More information

1.2) "Agent" means Yorkshire Coastal Cottages whose registered office is at 11a Crossley Street, Wetherby LS22 6RT

1.2) Agent means Yorkshire Coastal Cottages whose registered office is at 11a Crossley Street, Wetherby LS22 6RT PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU. 1. DEFINITIONS 1.1) "Additional

More information

PROPOSED REGULATION OF JCAR CONSUMER PROTECTION

PROPOSED REGULATION OF JCAR CONSUMER PROTECTION PART 209 PROPOSED REGULATION Contents Section No. Subject 209.1 209. 3 Applicability. Definitions. 209. 5 Documentary requirements for air travel packages. 209. 7 Liability of the tour operator for denied

More information

1.3. For questions of interpretation, if any version is available in another language, the English version alone shall be binding. 2.

1.3. For questions of interpretation, if any version is available in another language, the English version alone shall be binding. 2. 1. APPLICATION OF THE TERMS AND CONDITIONS 1.1. These Terms and Conditions apply to the chartering of any aircraft from Fly 7 Executive Aviation SA, Lausanne, Switzerland ( Fly 7 ) by any person, company

More information

LaudaMotion GENERAL TERMS AND CONDITIONS OF BUSINESS (GTCB) VERSION OF LAUDAMOTION GMBH

LaudaMotion GENERAL TERMS AND CONDITIONS OF BUSINESS (GTCB) VERSION OF LAUDAMOTION GMBH LaudaMotion GENERAL TERMS AND CONDITIONS OF BUSINESS (GTCB) VERSION 01-2007 OF LAUDAMOTION GMBH 1. LEGAL REGULATIONS AND TERMS 1.1 The following General Terms and Conditions of Business (GTCB) and all

More information

TERMS & CONDITIONS. AFL EVENT OFFICE PERTH AFL Authorised ON-SELLER OSAFL17/21

TERMS & CONDITIONS. AFL EVENT OFFICE PERTH AFL Authorised ON-SELLER OSAFL17/21 TERMS & CONDITIONS AFL EVENT OFFICE PERTH AFL Authorised ON-SELLER OSAFL17/21 BOOKING All prices quoted by are inclusive of Goods & Services Tax (GST) where applicable - unless otherwise stated. Please

More information

General Booking Terms and Conditions

General Booking Terms and Conditions General Booking Terms and Conditions BudgetAir Booking Terms and Conditions Please read these booking Terms and Conditions carefully before using the services and website of BudgetAir (part of Travix Nederland

More information

All monies paid by you for the flights or air holidays booked are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 3550.

All monies paid by you for the flights or air holidays booked are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 3550. Terms & Conditions User agreement between the user (User, you) and Skylord Travel (skyres.com is a trading name of Skylord Travel Plc.). Please read these terms and conditions of use (Terms and Conditions)

More information

General Booking Terms and Conditions

General Booking Terms and Conditions General Booking Terms and Conditions Vayama.ie Booking Terms and Conditions Please read these booking Terms and Conditions carefully before using the services and website of Vayama.ie (part of Travix Nederland

More information

Member Benefits Special Offer

Member Benefits Special Offer Member Benefits Special Offer First Name (as listed in Velocity profile) Last Name (as listed in Velocity profile) Contact Number Velocity Number (If you do not hold a membership to Velocity Rewards, please

More information

Seat Requests GPT is unable to assist with airline seat requests, you will be able to do so upon check in at the airport.

Seat Requests GPT is unable to assist with airline seat requests, you will be able to do so upon check in at the airport. Cruise & Coach 1920 Booking Terms & Conditions Payment and completion of the GOOD TO GO Booking Form to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions.

More information

WIZZ AIR HUNGARY LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE

WIZZ AIR HUNGARY LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE WIZZ AIR HUNGARY LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE 1 Table of Contents Article 1. DEFINITIONS... 5 Article 2. APPLICABILITY... 8 2.1. General Provisions... 8 2.2. Charter Carriage...

More information

TERMS AND CONDITIONS. thomsonworldwide.com

TERMS AND CONDITIONS. thomsonworldwide.com Please read these booking conditions carefully, they form an important part of the contract for your holiday. All holidays are advertised in our brochures and on our website are operated by Hayes & Jarvis

More information

Your essential guide to air travel

Your essential guide to air travel Your essential guide to air travel This publication is available in other formats on request. Contact the Consumer Council 0800 121 6022 or info@consumercouncil.org.uk There is also an air travel podcast

More information

Prices shown are in U.S. dollars based on rates in effect at the time of booking and are subject to change without notice.

Prices shown are in U.S. dollars based on rates in effect at the time of booking and are subject to change without notice. Terms and Conditions Las Vegas Sands Vacations YOUR VACATION CONTRACT Thank you for choosing a Las Vegas Sands Vacations value air, or scheduled air vacations. To ensure that you understand the conditions

More information

Check-in to China Program 2016 Terms & Conditions

Check-in to China Program 2016 Terms & Conditions Check-in to China Program 2016 Terms & Conditions THE TERMS AND CONDITIONS BELOW CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND DESTINATION MELBOURNE LIMITED WHEN IT FACILITATES THE MAKING OF BOOKINGS

More information

ILTM Buyer Terms and Conditions

ILTM Buyer Terms and Conditions ILTM Buyer Terms and Conditions DEFINITIONS ILTM or Exhibition means the International Luxury Travel Market to be held at Cannes, France from 04 th to 07 th December 2017 which is owned and organised by

More information

Ferries Booking Terms & Conditions for

Ferries Booking Terms & Conditions for Ferries Booking Terms & Conditions for www.niakas.com All bookings can be made through the niakas.com website, 24 hours, 7 days a week, using all major credit cards. IMPORTANT: The check in office at the

More information

General Terms and Conditions (GTC) of Germania Fluggesellschaft mbh ("Germania")

General Terms and Conditions (GTC) of Germania Fluggesellschaft mbh (Germania) General Terms and Conditions (GTC) of Germania Fluggesellschaft mbh ("Germania") updated: 30 th November 2017 1. Booking The booking can be made via the internet www.flygermania.com, telephone (service

More information

WIZZ AIR UK LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE. Effective as of 10 October, 2018

WIZZ AIR UK LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE. Effective as of 10 October, 2018 WIZZ AIR UK LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE Effective as of 10 October, 2018 1 Table of Contents Article 1. DEFINITIONS AND INTERPRETATION... 3 Article 2. APPLICABILITY...

More information

WIZZ AIR HUNGARY LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE. Effective as of 15 August 2017

WIZZ AIR HUNGARY LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE. Effective as of 15 August 2017 WIZZ AIR HUNGARY LTD. GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE Effective as of 15 August 2017 1 Table of Contents Article 1. DEFINITIONS AND INTERPRETATION... 3 Article 2. APPLICABILITY...

More information

The American Express Airpoints Platinum Reserve Card Benefits Terms and Conditions.

The American Express Airpoints Platinum Reserve Card Benefits Terms and Conditions. The American Express Airpoints Platinum Reserve Card Benefits Terms and Conditions. Effective 3 October 2017 Contents Definitions 3 Eligibility 4 Earning Airpoints Dollars 4 Status Points 5 Eligible Charges

More information

Trains, planes, cars and boats. What you should know

Trains, planes, cars and boats. What you should know Trains, planes, cars and boats What you should know UK European Consumer Centre Every year UK consumers find themselves in dispute with EU companies over a range of problems connected with rail and air

More information

General Booking Terms and Conditions

General Booking Terms and Conditions General Booking Terms and Conditions Please read these booking Terms and Conditions carefully before using the services and website of BudgetAir.com (part of Travix Nederland B.V.). When you have made

More information

SBL Motorhome Hire. Terms and Conditions

SBL Motorhome Hire. Terms and Conditions SBL Motorhome Hire Terms and Conditions 1. YOUR CONTRACT WITH THE OPERATOR SBL Motorhome Hire offers motorhomes for hire strictly in accordance with the following terms and conditions. By taking the vehicle

More information

Terms and Conditions of Use of Express Platinum Services, Dublin Airport

Terms and Conditions of Use of Express Platinum Services, Dublin Airport Terms and Conditions of Use of Express Platinum Services, Dublin Airport This document sets out the terms and conditions of use for Express Platinum Services at Dublin Airport which is provided by daa

More information

Thomson Airways: Conditions of Carriage

Thomson Airways: Conditions of Carriage Thomson Airways: Conditions of Carriage For the purposes of this document: We, us and our refers to Thomson Airways the Carrier You, your refers any person who has booked a ticket who is to be carried

More information

This document is meant purely as a documentation tool and the institutions do not assume any liability for its contents

This document is meant purely as a documentation tool and the institutions do not assume any liability for its contents 1997R2027 EN 30.05.2002 001.001 1 This document is meant purely as a documentation tool and the institutions do not assume any liability for its contents B M1 REGULATION (EC) No 2027/97 OF THE COUNCIL

More information

Anybody who travels with Meli Bus shall agree with these terms and conditions before getting on board.

Anybody who travels with Meli Bus shall agree with these terms and conditions before getting on board. Terms & Conditions Anybody who travels with Meli Bus shall agree with these terms and conditions before getting on board. Clause 1 Definitions In these conditions, the following words have the following

More information

THAMESJET CITY CRUISES PLC TERMS & CONDITIONS OF BOOKING

THAMESJET CITY CRUISES PLC TERMS & CONDITIONS OF BOOKING THAMESJET CITY CRUISES PLC TERMS & CONDITIONS OF BOOKING In these conditions, we, us, refers to City Cruises Plc and in respect of Thamesjet experiences and you, your refers to the customer. These Terms

More information

EXPRESS RAIL LINK SDN BHD

EXPRESS RAIL LINK SDN BHD EXPRESS RAIL LINK SDN BHD KLIA Ekspres and KLIA Transit Conditions of Carriage 1 Introduction 1.1 Nature of these conditions (a) KLIA Ekspres and KLIA Transit are operated under the terms of our Licence

More information

Participation Conditions: Alcatel United Kingdom Operation - Europe Flight

Participation Conditions: Alcatel United Kingdom Operation - Europe Flight 1. ORGANISING COMPANY Participation Conditions: Alcatel United Kingdom Operation - Europe Flight 1.1 The company TLC Marketing France, a limited liability company, registered at the Trade and Companies

More information

General Transport Terms and Conditions

General Transport Terms and Conditions General Transport Terms and Conditions 1. Description of Company and General Information 1.1 CTR flight services s.r.o. [Czech limited liability company] (hereinafter the Company) holds a licence to operate

More information

Terms and Conditions of Use of Express Platinum Services, Dublin Airport

Terms and Conditions of Use of Express Platinum Services, Dublin Airport Terms and Conditions of Use of Express Platinum Services, Dublin Airport This document sets out the terms and conditions of use for Express Platinum Services at Dublin Airport which is provided by daa

More information

We may retain and use the personal information that you transmit to us relating to yourself and members of your party for the purposes of:

We may retain and use the personal information that you transmit to us relating to yourself and members of your party for the purposes of: 1. The Carriage of passengers and their baggage is subject to any special conditions and regulations of the Carrier displayed for inspection at latter s booking offices, website and any other medium in

More information

myjet2 Terms & Conditions myjet2 Jet2.com

myjet2 Terms & Conditions myjet2 Jet2.com myjet2 Terms & Conditions myjet2 Jet2.com As of 00:01 on 10th April 2013 these terms and conditions implement significant changes to the structure and operation of the myjet2 programme. These Terms and

More information

Important Note regarding Peak Season dates for 2014 point 1K in Appendix A - Group Booking Confirmation

Important Note regarding Peak Season dates for 2014 point 1K in Appendix A - Group Booking Confirmation Appendix A - Group Booking Confirmation Important Note regarding Peak Season dates for 2014 point 1K in Appendix A - Group Booking Confirmation British Airways and Iberia are not currently applying a Peak

More information

GENERAL TERMS & CONDITIONS OF CARRIAGE

GENERAL TERMS & CONDITIONS OF CARRIAGE GENERAL TERMS & CONDITIONS OF CARRIAGE * Special Drawing Rights ( SDR ) are used as a unit of account by the International Monetary Fund and several other international organizations. The exchange rate

More information

Terms and Conditions Emirates Global First Class and Business Class Offer with MasterCard

Terms and Conditions Emirates Global First Class and Business Class Offer with MasterCard Terms and Conditions Emirates Global First Class and Business Class Offer with MasterCard These terms and conditions govern the booking of your complimentary hotel accommodation. Where Emirates books accommodation

More information

1. General Provisions 1. Parties. These Terms & Conditions regulate the legal relationship between us, Skypicker.com s.r.o., ID No.

1. General Provisions 1. Parties. These Terms & Conditions regulate the legal relationship between us, Skypicker.com s.r.o., ID No. 1. General Provisions 1. Parties. These Terms & Conditions regulate the legal relationship between us, Skypicker.com s.r.o., ID No. 29352886, with registered office at Bakalovo nábřeží 2/2, Štýřice, 639

More information

Shuttle Membership Agreement

Shuttle Membership Agreement Shuttle Membership Agreement Trend Aviation, LLC. FlyTrendAviation.com Membership with Trend Aviation, LLC. ("Trend Aviation") is subject to the terms and conditions contained in this Membership Agreement,

More information

TRIP INFORMATION: Please confirm that the travel arrangements including travel dates and times, cities, hotel(s) and passenger name(s) are correct.

TRIP INFORMATION: Please confirm that the travel arrangements including travel dates and times, cities, hotel(s) and passenger name(s) are correct. Thank you for choosing CAA Travel to help plan your travel arrangements. The purchase of the travel arrangements included in this document constitutes a contractual agreement and implies your acceptance

More information

CONDITIONS OF STAY. "Guest" means the person who will be accommodated at the Hotel;

CONDITIONS OF STAY. Guest means the person who will be accommodated at the Hotel; CONDITIONS OF STAY The following terms and conditions will apply to all bookings. We ask that you take a moment to read them prior to making a booking. Please pay attention to our deposit and cancellation

More information

Affordable Motorhome Rentals Terms & Conditions

Affordable Motorhome Rentals Terms & Conditions Affordable Motorhome Rentals Terms & Conditions Please make sure that you read through our terms and conditions carefully. 1. Your contract with Affordable Motorhome Rentals Please read these booking conditions

More information

GENERAL CONDITIONS OF CARRIAGE FOR DOMESTIC PASSENGER AND BAGGAGE - I -

GENERAL CONDITIONS OF CARRIAGE FOR DOMESTIC PASSENGER AND BAGGAGE - I - GENERAL CONDITIONS OF CARRIAGE FOR DOMESTIC PASSENGER AND BAGGAGE - I - CONTENTS CHAPTER 1. GENERAL... 1 RULE 1. DEFINITIONS... 1 RULE 2. APPLICABILITY AND CHANGE OF CONDITIONS OF CARRIAGE... 2 RULE 3.

More information

General Conditions of Carriage for Passengers and Baggage

General Conditions of Carriage for Passengers and Baggage Supplementary to other applicable legal provisions, the following contractual conditions comprise the content of the air transportation contract concluded between the contract partners. 1. Registration

More information

ARTICLE 1: DEFINITIONS

ARTICLE 1: DEFINITIONS THIS GENERAL CONDITIONS OF CARRIAGE FOR PASSENGER AND BAGGAGE OF MALINDO AIRWAYS SDN BHD TAKES EFFECT ON 01 NOVEMBER 2016 ARTICLE 1: DEFINITIONS As you read these Conditions of Carriage, the following

More information

Agency Information. Agency: Sunwing.ca Address: 27 Fasken Drive Toronto, ON Phone:

Agency Information. Agency: Sunwing.ca Address: 27 Fasken Drive Toronto, ON Phone: Travel Itinerary Booking Details Booking: 67960143 Number of Passengers: 2 Issue Date: Wed, 01 Jan 2014 Departure Date: Sun, 05 Jan 2014 Agency Information Agency: Sunwing.ca Address: 27 Fasken Drive Toronto,

More information

TERMS AND CONDITIONS

TERMS AND CONDITIONS Application of tariff The purpose of this tariff is to establish the terms and conditions under which the carrier will transport passengers and their accompanying baggage using aircraft operated by the

More information

Qantas Premier Credit Card Rewards Terms and Conditions

Qantas Premier Credit Card Rewards Terms and Conditions Qantas Premier Credit Card Rewards Terms and Conditions November 2017 Qantas Premier Platinum Credit Card Qantas Premier Everyday Credit Card TABLE OF CONTENTS PAGE 1. Meaning of Words 3 2. Participation

More information

Credit Cards. Bankwest Qantas Rewards

Credit Cards. Bankwest Qantas Rewards Credit Cards Bankwest Qantas Rewards Terms and Conditions 1 February 2018 Customer enquiries Please call 13 17 19 or visit bankwest.com.au. Where to report lost or stolen cards or suspected unauthorised

More information

REGULATIONS FOR DECLARATION AND DISPOSAL OF UNCLAIMED ITEMS OF THE PIRAEUS CONTAINER TERMINAL S.A. IN THE PIRAEUS FREE ZONE

REGULATIONS FOR DECLARATION AND DISPOSAL OF UNCLAIMED ITEMS OF THE PIRAEUS CONTAINER TERMINAL S.A. IN THE PIRAEUS FREE ZONE REGULATIONS FOR DECLARATION AND DISPOSAL OF UNCLAIMED ITEMS OF THE PIRAEUS CONTAINER TERMINAL S.A. IN THE PIRAEUS FREE ZONE Article 1 Goods declared unclaimed deadlines Goods unloaded and received by the

More information

松立假期 Sonic Travel & Tour 9424 Las Tunas Drive. Temple City, California Tel Fax:

松立假期 Sonic Travel & Tour 9424 Las Tunas Drive. Temple City, California Tel Fax: 松立假期 Sonic Travel & Tour 9424 Las Tunas Drive. Temple City, California 91780 Tel 888-266-8988 Fax:323-266-3380 2015 Peaceful Dragon Asia Trip Registration Form: (1) Fill out the Registration Form below

More information

Signature:, 20. Print Name:

Signature:, 20. Print Name: Vacations-Hawaii AIR CHARTER - PARTICIPANT S TOUR CONTRACT The participant acknowledges receiving, reading, and agreeing to the terms and conditions set forth below covering the charter to be operated

More information

Terms and Conditions

Terms and Conditions Terms and Conditions Contents SECTION A: BOOKING CONDITIONS 1. Your Contract 2. Prices on this Website 3. Making a Booking 4. Group Bookings 5. Confirmation of Bookings 6. Communication After a Booking

More information

Terms and Conditions of Use of Platinum Services, Dublin Airport

Terms and Conditions of Use of Platinum Services, Dublin Airport Terms and Conditions of Use of Platinum Services, Dublin Airport This document sets out the terms and conditions of use for Platinum Services at Dublin Airport which is provided by daa plc, ( daa ). We,

More information

QATAR AIRWAYS CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE. Index of Contents. Stopovers & Agreed Stopping Places

QATAR AIRWAYS CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE. Index of Contents. Stopovers & Agreed Stopping Places QATAR AIRWAYS CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE Index of Contents Article 1 Article 2 Article 3 Article 4 Article 5 Article 6 Article 7 Article 8 Article 9 Article 10 Article 11 Article

More information

CREDIT CARD AUTHORIZATION FORM

CREDIT CARD AUTHORIZATION FORM CREDIT CARD AUTHORIZATION FORM Exeter International Contact Account Number: Expiration Date: Card Security Code: Visa, MasterCard, Discover Security Code is 3 digits in the signature field on back of card

More information

operator's guide to passenger rights for regular services longer than 250km

operator's guide to passenger rights for regular services longer than 250km operator's guide to passenger rights for regular services longer than 250km New obligations resulting from the EU passenger rights regulation which enters into force on 1 March 2013. passenger rights Operator's

More information

Terms and Conditions. Excursion Group Size. Pricing. Payment Schedule. Booking

Terms and Conditions. Excursion Group Size. Pricing. Payment Schedule. Booking Terms and Conditions Whitsunday Discovery Tours coordinates school excursions to the Great Barrier Reef. These allinclusive Excursions [packages] align with Jetstar direct flight schedules from Melbourne

More information

Maritime Passenger Rights

Maritime Passenger Rights Maritime Passenger Rights Information for passengers on their rights when travelling by sea and inland waterway (Regulation (EU) No. 1177/2010) Department of Transport, Tourism and Sport PLEASE NOTE THIS

More information

ARTICLE 1 WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS As you read these

ARTICLE 1 WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS As you read these ARTICLE 1 WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS As you read these conditions, please note that: We, our ourselves and us means Flybe Limited. You, Your and Yourself means any person, except

More information

Great savings on our super duty free offers. Join us on

Great savings on our super duty free offers. Join us on March to December 2017 Ferries T0 France & Inter-Island Timetable from DUTY FREE on board Join us on Great savings on our super duty free offers www.manche-iles.com SARK Sun 02 Sun 16 Mon 17 Sat 22 Sun

More information

Product Types and Associated Special Conditions

Product Types and Associated Special Conditions Terms & Conditions These Terms and Conditions apply to all bookings made and services offered through the website www.airportshuttlesdunedin.co.nz and all other websites owned by Airport Shuttles Dunedin

More information

DEPARTURE FROM TERMINAL VIA CARRIER FLIGHT DATE DEP ARR

DEPARTURE FROM TERMINAL VIA CARRIER FLIGHT DATE DEP ARR GUEST MR PAUL MASSON AGENCY SELLOFFVACATIONS.COM - DARTMOUTH 27 LOGIEALMOND CLOSE DARTMOUTH B3B 0C8 dartmouth@selloffvacations.com Telephone : 9024239810 Agent : 016AL ITINERARY DEPARTURE TORONTO T3 Cubana

More information

Appendix 2. Rules of baggage transportation. 1. General conditions of baggage transportation

Appendix 2. Rules of baggage transportation. 1. General conditions of baggage transportation 1. General conditions of baggage transportation Appendix 2. Rules of baggage transportation The Norm of the Baggage carried on the aircrafts of Pobeda Airlines LLC at no additional charge is Baggage, the

More information

CONTRACT OF TRANSPORTATION

CONTRACT OF TRANSPORTATION CONTRACT OF TRANSPORTATION 1. DEFINITIONS For the purpose of the present conditions, it is understood what follows for each of the terms listed below: 1.1 Ticket or Transportation Ticket is the document

More information

CONDITIONS OF CONTRACT

CONDITIONS OF CONTRACT NOTICE : if the passenger s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most

More information

Bankwest Qantas Rewards Program for the Bankwest Qantas Transaction Account

Bankwest Qantas Rewards Program for the Bankwest Qantas Transaction Account Page 1 bankwest.com.au Bankwest Qantas Rewards Program for the Bankwest Qantas Transaction Account Terms and Conditions 4 April 2017 This booklet covers the terms and conditions that apply to the Bankwest

More information

CIVIL AVIATION REQUIREMENT SECTION 3 AIR TRANSPORT SERIES X PART I 1 June, 2008 Effective : FORTHWITH

CIVIL AVIATION REQUIREMENT SECTION 3 AIR TRANSPORT SERIES X PART I 1 June, 2008 Effective : FORTHWITH Government of India Office of the Director General of Civil Aviation Technical Center, Opposite Safdarjung Airport, New Delhi CIVIL AVIATION REQUIREMENT SECTION 3 AIR TRANSPORT SERIES X PART I 1 June,

More information

Bolton Whites Hotel Terms & Conditions

Bolton Whites Hotel Terms & Conditions 1 Introduction Bolton Whites Hotel Terms & Conditions These are the terms and conditions that apply when you reserve a room at Bolton Whites Hotel. We reserve the right to amend these terms and conditions

More information

OPENSKIES CONDITIONS OF CARRIAGE

OPENSKIES CONDITIONS OF CARRIAGE OPENSKIES CONDITIONS OF CARRIAGE Introduction When a Passenger purchases an OpenSkies Ticket, he enters into a contract of carriage with OpenSkies, a subsidiary of Fly Level, S.L., to travel on a Flight

More information

QATAR AIRWAYS CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE. Index of Contents. Stopovers & Agreed Stopping Places

QATAR AIRWAYS CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE. Index of Contents. Stopovers & Agreed Stopping Places QATAR AIRWAYS CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE Index of Contents Article 1 Article 2 Article 3 Article 4 Article 5 Article 6 Article 7 Article 8 Article 9 Article 10 Article 11 Article

More information

Terms & Conditions 1. Definitions: 2. Confirmed Aircraft Charters & Rentals: Aircraft Catering s Responsibilities and Obligations: 3.

Terms & Conditions 1. Definitions: 2. Confirmed Aircraft Charters & Rentals: Aircraft Catering s Responsibilities and Obligations: 3. Terms & Conditions 1. Definitions: The Aircraft shall mean any aircraft, either sub-chartered, owned or operated, which is the subject of a booking and charter agreement between Aircraft Chartering and

More information

(i) When the passenger has booked a ticket in advance when the Carrier provides a confirmation of the booking.

(i) When the passenger has booked a ticket in advance when the Carrier provides a confirmation of the booking. TERMS AND CONDITIONS OF TRANSPORTATION 1 General 1.1 These terms and conditions ( Terms ) apply to all passengers (hereafter Passengers ) traveling with HH Ferries (hereafter the Carrier ) between Helsingborg

More information

These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them.

These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them. These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them. DEFINITIONS 1. In these Conditions and unless the context requires otherwise:

More information

Aeronautical Prices and Terms and Conditions

Aeronautical Prices and Terms and Conditions Aeronautical Prices and Terms and Conditions 1 July 2017 Terms and Conditions Christchurch International Airport Limited ( CIAL ) is registered as a limited liability company under the Companies Act in

More information

AGENCY AGREEMENT. The definitions used in this agreement have the same meaning as those used in the ATOL Regulations 2012.

AGENCY AGREEMENT. The definitions used in this agreement have the same meaning as those used in the ATOL Regulations 2012. AGENCY AGREEMENT AGREEMENT BETWEEN [...] AND THE TRAVEL TEAM LTD., ATOL NO. 5838 APPOINTING [...] AS THE TRAVEL TEAM LTD'S AGENT PURSUANT TO ATOL REGULATIONS 12 AND 22 Definitions The definitions used

More information

Your journey starts here!

Your journey starts here! The following terms will be referred to throughout this document. "We", "us", "our", "Balkan Avio" refers to Balkan Avio, Inc. and/or our partners and subsidiaries if any. The terms "you", "your", "customer",

More information

BLUE ISLANDS LTD CONDITIONS OF CARRIAGE

BLUE ISLANDS LTD CONDITIONS OF CARRIAGE BLUE ISLANDS LTD CONDITIONS OF CARRIAGE ISSUE DATE; 27 APRIL 2018 v3 General conditions of carriage (Passenger and Baggage) - Blue Islands Limited ARTICLE 1 - WHAT PARTICULAR EXPRESSIONS MEAN IN THESE

More information

No entries will be accepted outside this time.

No entries will be accepted outside this time. TERMS & CONDITIONS Schedule to Terms & Conditions of entry Promotion name Win a free UTA 2020 race entry plus 5 pairs of AERODAKS Eligible States/Territories/Cou ntries Worldwide Duration of promotion

More information

Terms & Conditions. Contents SECTION A: BOOKING CONDITIONS

Terms & Conditions. Contents SECTION A: BOOKING CONDITIONS Terms & Conditions Contents SECTION A: BOOKING CONDITIONS 1. Your Contract...PAGE 3 2. ATOL Financial Protection and ABTA Membership...PAGE 3 3. Prices on this Website and Fuel Supplements...PAGE 4 4.

More information

General Conditions of Carriage. September 2011

General Conditions of Carriage. September 2011 General Conditions of Carriage September 2011 1 Contents Preamble 3 What particular expressions mean in these conditions, Article 1 3 Applicability, Article 2 6 Tickets, Article 3 7 Fares, taxes, fees

More information

KURT DARREN & FRIENDS to Portuguese Island Feb 12 BOOKING REQUEST FORM ONE PER CABIN

KURT DARREN & FRIENDS to Portuguese Island Feb 12 BOOKING REQUEST FORM ONE PER CABIN KURT DARREN & FRIENDS to Portuguese Island 03 06 Feb 12 BOOKING REQUEST FORM ONE PER CABIN Fax (011) 886-9548 Telephone (011) 886-9545 Documents cannot be issued unless Megatrav has received a fully completed,

More information

General Terms and Conditions of FlyingBag Service

General Terms and Conditions of FlyingBag Service General Terms and Conditions of FlyingBag Service Article 1 : Object / Definitions This document sets out the general Terms and Conditions applicable to the booking of the FlyingBag Service (hereafter,

More information

Singapore Airlines Top Chopsticks Award Promotion. Terms & Conditions.

Singapore Airlines Top Chopsticks Award Promotion. Terms & Conditions. Singapore Airlines Top Chopsticks Award Promotion Terms & Conditions. 1. Information on how to enter and prizes form part of these terms and conditions. By participating Participants agree to be bound

More information

These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them.

These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them. These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them. DEFINITIONS 1. In these Conditions and unless the context requires otherwise:

More information

Blackbushe Airport Terms & Conditions

Blackbushe Airport Terms & Conditions EGLKT&C v2 2018.02.01 Page 1 of 5 Blackbushe Airport Terms & Conditions 1. DEFINITIONS "Airport" means all that area comprising Blackbushe Airport at Camberley, Surrey which is operated by or under the

More information

GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE

GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE Effective date from 21 November 2016 TABLE OF CONTENTS ARTICLE Page ARTICLE 1: WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS... 1 ARTICLE

More information

GROUP TRAVEL AGREEMENT

GROUP TRAVEL AGREEMENT GROUP TRAVEL AGREEMENT This agreement is between British Airways and Iberia (hereinafter the Airlines or the Airline ) and the Agent. 1. Validity This Agreement shall become effective for all bookings

More information

London Executive Aviation Limited. Standard Terms & Conditions for the Charter of Aircraft

London Executive Aviation Limited. Standard Terms & Conditions for the Charter of Aircraft London Executive Aviation Limited Standard Terms & Conditions for the Charter of Aircraft These Terms and Conditions (the Conditions ) shall apply to all contracts for the charter of aircraft from London

More information

REFUND POLICY & PROCEDURES

REFUND POLICY & PROCEDURES REFUND POLICY & PROCEDURES Page 1 TABLE OF CONTENTS ITEM INDEX PAGE 1. General Information 3 2. Types of Refunds 5 3. Refund Procedures 12 4. Turnaround Time of Refunds 14 Page 2 AIR BOTSWANA REFUND POLICY

More information

General Terms and Conditions (GTC) of LifeFlight GmbH & Co KG

General Terms and Conditions (GTC) of LifeFlight GmbH & Co KG General Terms and Conditions (GTC) of LifeFlight GmbH & Co KG Cologne, March 2013 1 Definitions We: LifeFlight GmbH & Co KG You: any person, except members of the crew, carried or to be carried in an aircraft

More information

GENERAL CONDITIONS OF CARRIAGE

GENERAL CONDITIONS OF CARRIAGE GENERAL CONDITIONS OF CARRIAGE Table of Contents Page ARTICLE 1 WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS... 2 ARTICLE 2 APPLICABILITY... 4 ARTICLE 3 TICKETS... 5 ARTICLE 4 FARES, TAXES, FEES

More information

AIR NEW ZEALAND CONDITIONS OF CARRIAGE. ARTICLE 1: DEFINITIONS In these Conditions, certain terms have the following meanings:

AIR NEW ZEALAND CONDITIONS OF CARRIAGE. ARTICLE 1: DEFINITIONS In these Conditions, certain terms have the following meanings: AIR NEW ZEALAND CONDITIONS OF CARRIAGE ARTICLE 1: DEFINITIONS In these Conditions, certain terms have the following meanings: "We", "our" "ourselves" or "us" means Air New Zealand Limited. "You", "your"

More information

SERVICE AGREEMENT. The Parties agree as follows: 1. SERVICE AGREEMENT:

SERVICE AGREEMENT. The Parties agree as follows: 1. SERVICE AGREEMENT: SERVICE AGREEMENT This Service Agreement (the Service Agreement ) is effective as of the date of purchase of the baggage tracking service product offered by Blue Ribbon Bags, LLC ( Provider ) by, or on

More information