A 747 Captain Talks Aviation

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1 Flight Attendant Careers.com A 747 Captain Talks Aviation From the best seat in the house M Tom Reincke Attendant Careers.com

2 Published by Travel Quest Australia Pty Ltd PO Box 1051 Toombul Brisbane, Queensland 4012 Flight Attendant Careers.com F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 2

3 This is a transcribed interview with Rob, a friend of mine that now fly s a Boeing 747. Rob an extremely experienced pilot who s been flying since before he could legally drive, loves the aviation industry and has done equally as well within it as well as out of it. Rob has a building back ground and is very accomplished at logical thinking and manual skills however it is flying that is his true passion. A little about the Boeing aircraft The first ever Boeing entered service in January 1970 with Pan Am airlines. Subsequent model releases have continually upgraded the 747. The Boeing is the next version up from the 300 series and was first announced by Boeing in October 1985 and eventually rolled off the production floor in January The is described as a glass cockpit which in effect changed it from a 3 person operation to a two pilot operation (minus the engineer that the 300 used to carry). The 400 also has an additional fuel tank in the horizontal stabilizer, 6 feet (1.8 m) wing tip extensions and the engines have greater thrust and improved fuel efficiency. The passenger version of the has the stretched upper deck and is now almost twice as long as the original 747 upper deck. Another interesting feature of modern engineering and structural materials of new composites and aluminum alloys has seen the 400 sport a bigger wingspan although the overall weight of the wings has been decreased. On 17 August 1989 the first Qantas , VH OJA 'City of Canberra', touched down at Sydney Airport after a non stop flight from London to Sydney. The 18,001km flight, under the command of Captain David Massy Greene, took 20 hours, nine minutes and five seconds and established a new world distance record for a commercial aircraft. When Qantas had helped establish the Kangaroo Route in 1935 it had taken five different aircraft types, three airlines, 42 refueling calls, two railways and up to 14 days to bridge the same gap. Ref: F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 3

4 Interview with 747 pilot Rob Rob thanks for your time and your kind contribution for your efforts in promoting the Flight- Attendant-Careers.com web site. My pleasure Tom. Rob I would like to explore things from your perspective today as a pilot with some 10,000 hours flying experience. I would like to cover you re job as pilot of the Boeing 747, the rewards and the advantages and describe a little bit about the aircraft you are flying and some idiosyncrasies and peculiarities about the aircraft and aviation environment in which you operate. I would also like to touch on the operational interaction that you have with the flight attendant crew and some about the recreational side of flying. But firstly could I ask you to introduce yourself including your background, where you started in the flying industry and how you come to be where you are now. I know that you live on the Sunshine Coast of Australia, fly Boeing 747 aircraft based in San Francisco so perhaps if you would like to lead the way Absolutely, well as you mention Tom I fly 747 s now and I started when I was 15 years old and worked my way up through the ranks ahhh I then when to the Northern Territory got a job flying light aircraft That s the Northern Territory of Australia Yes that s right ahhh.. I worked my way up to bigger aircraft and eventually and luckily got a job with an airline and commenced flying jet aircraft and went through different types from the 737, 767 and the 747 and ahhh now as you say I am based in San Fransisco and based in F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 4

5 Austrailia and work two weeks on and two weeks off and obviously holidays on top of that per year, so commuting works out quite well. Ahhh So obviously that time or your working shifts gives you great flexibility, I mean there is no other job in the world that offers that sort of flexibility? Yes you re right Tom. It s quite exciting - it allows me to have an interesting lifestyle, it allows me to do a lot of things that I suppose an individual that has a 9-5 ahh job can t do. It has its down falls when you are away for 2 weeks or a week depending on what airline you are flying with especially if you are flying internationally verses flying domestically which can be totally different TOM Ahh then it does have its disadvantages, jet lag of coarse, living out of a suit case ahh but they are the disadvantages. There are many advantages. Suppose these sorts of working conditions and flexibility are also available to flight attendants as well. I remember when I used to fly internationally out of Sydney Australia, one of the flight attendants called Perth Australia home which is as you know some 5 hours flying time west of Sydney on the west coast of Australia. Absolutely Any flight attendants currently doing the commute thing that you know off? Yes there is one flight attendant that commuted from Hong Kong to Sydney to ahh.. What s that about 8-81/2 hours 9 hours flying? Yeh, its about 8-81/2 hours. I suppose I commute now hours to San Francisco. So it s a bit of time but you also have individuals that live 15 minutes away from the airport so ahh.. Great flexibility yeh? Flexibilities enormous and it allows anybody to do such a fantastic job. So your on the 747 now, how did you come to get that position? ROB As I mentioned earlier as I got into the airlines I gradually started my way up from the beginning flying smaller aircraft and as I progressed and was promoted to bigger and bigger F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 5

6 aircraft and fortunately with the seniority system of promotion I was allowed to ahhh well I was fortunate to get a 747 position. And you how old now? I am 35 years now, I ve been flying for 20 years if we include the years of training and as you mention I have got a little over 10,000 hours and I fly to currently very interesting destinations around the world based in San Francisco, Los Angeles, New York, Alaska, ahh all over South East Asia, China, and into Europe. And that s on the 747? Yes it s on the 747 Rob the 747 is the hall mark of the skys, an aircraft made by Boeing of course, tell a little about the statistics of a 747. The 747 is actually quite an old aero plane, it originally came out in 1970 so about 35 years old now but is very advanced as the years progressed it also progressed in its advancement in technology. What are some of the interesting characteristics of the 747 ahh.. I suppose many people are amazed at how such a large aircraft can how such a heavy thing can get in the air, how much fuel it burns and I suppose what it carries some 380 to 420 passengers depending on configuration? Yeh designed to carry about 500 passengers ahh it weighs at maximum take off some 380 ton approximately and some of the 747 versions can carry up to 400 ton on take off and they can carry that weight for 15 or 16 hours of flying. So what sort of fuel burn do you have over that period? ROB We burn roughly about between 10 and 12 ton of fuel per hour which equates to about to liters per hour. So about 4000 litres per engine per hour then? F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 6

7 That s right exactly. That would certainly run the family car for some time! Yeh well if you look at a car and you use on average one fuel tank a week ahh that measures out to about 71 years fuel supply. TOM So it would keep the average user supplied with fuel for their car for 71 years. Yes. Tom. That s a lot of fuel. ROB Umm I suppose flying would see some peculiar things. I mean it s an environment like no other aahhhm I have heard of a few things ahh anything come to mind? One particularly comes to mind and it is certainly a very good example of the cooperation between the flight crew and the cabin crew. Ahh good communication and obviously very good training. I was going to say how does this or is this related to the flight attendants that you had done the back? Maybe I suppose to err lead us into that, how do you get on with the flight attendants, take us into what happens in a normal day right from sign on. What happens? Well from sign on as you say if we do a normal flight say an international flight if we do a flight- - Sydney to Hong Kong we will all sign on individually. Cabin crew sign on in a different section to the flight crew generally. Flight crew then go and do their procedures with flight planning and ordering of fuel and checking of weather on route and at their destination and also notices they need to know about, different countries that they may be flying over and different peculiarities of the airspace that they may be encountering during the coarse of their flight. The cabin crew on the other hand do something similar, they have a Cabin Manager that brief all the cabin crew in respect to the particular flight, usually numbers, any special conditions or F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 7

8 special passengers they may have on board on the particular day, aahhh the type of food and they also introduce the names of the crew to each other and any notices from the company that need to emphasized or enforced for that particular flight or generally. From then from that position all the crew then generally go to the aircraft in the same transport and then when we all get on the aircraft which is usually the first time we first see each other, the Captain then briefs the entire cabin crew generally. And that brief is not only a session to allow the Captain to indicate to the cabin crew things like the weather conditions that we can and may encounter on route which is obviously important for the cabin crew to time their service ahh I suppose with hot coffee and tea it s not a good thing to be serving during turbulence when a little preplanning could avoid it? Exactly, absolutely. They may have to tailor their meal service differently to what they normally do because we may encounter predicted turbulence for the first two hours of the flight and that s something that we need to discuss with the cabin crew and make them understand that maybe something they have to change. Ahhh other things that we discuss any other peculiarities with the aircraft whether there is a row of seats that are unserviceable or a particular galley system that is not working ahh The toilets Yeh exactly, lights and ahh its also the second part of the briefing is important and the important part of it is is that it allows the flight crew to commence a good rapport or communication with cabin crew, Ahh it allows good CRM, it allows cabin crew no matter what age or seniority whether junior flight attendants or senior ones to start feeling comfortable prior to the flight commencing TOM Ahh by CRM I take it you mean Crew Resource Management of coarse which opens up those communications between the flight attendants and the crew? It does. CRM not only opens up the lines of communication between the cabin crew and flight crew, it opens up lines of communication between the ground staff, air traffic control, its every body that s going to have something to do with that particular flight. It does allow the communication not to be distorted in any way. Because essentially the first priority is safety so ahh which is why cabin crew are on onboard of coarse if any thing untoward did happen therefore you have got to have those open lines of F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 8

9 communication, their your eyes and ears to an extent because after the cockpit door you don t see or generally hear anything. Absolutely. Yes sorry to butt in but from that briefing stage Yes from the briefing stage and as you did mention cabin crew are definitely the eyes and ears of the aircraft for us especially during an emergency situation where there may be a fire in the rear galley somewhere and we can t see that rear galley and we need and there are systems in place in every airline that allows the communication back to the flight crew the intensity of the fire and the current status of the fire and we need that constant flow of information relayed to us so that we can then make a decision to divert to a suitable airport or to an emergency airport. So that s very very important, cabin crew play an active and continuous roll in the safety of the aircraft So after briefing you do your respective thing, the passengers board and after take that s when ahhh we especially flight attendants swing into gear but has there been an incident where that you can recall that s happened in flight where you ve needed that communication or security down the back to tell you what s going on? Absolutely. There is one particular one that comes to mind and that is in the situation where a passenger became very unruly and obsessively drunk and was traveling with his mother. Now that particular case ended up where the flight crew both spoke to the individual to try and.. Calm the situation? To calm the situation and relive the tension. That failed and the particular individual became extremely violent and very very aggressive to the point where He put the aircraft in danger and every body on board! Absolutely there were a lot of you know children and obviously family that were becoming very worried. The plane was full and the decision was made by the captain who has the authority to arrest ahh to handcuff the individual and that fortunately or unfortunately is done by the cabin crew. Ahh generally they tend to ask or use the assistance of other passengers, you know there may be police men that are traveling on board F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 9

10 That information may be obtained from the passenger manifest or that can be radioed from the ground to say who is on board as to who may be able to assist. Yes and in this particular case that is exactly what we did. We did relay the information to the company and they indicated to us who was in board with particular credentials and those people were then asked to help. And this particular individual, it wasn t very pretty, it was particularly violent and then he was then handcuffed but it took five individuals to get into a situation to place the handcuffs on him and he was then placed in a part of the aircraft in the front section where the business class passengers where because the space in-between the seats where sufficient enough not to do any damage. So Rob those sorts of things are gone over and trained for in training school where you use handcuffs and application techniques etc Both flight crew and cabin crew are taught and trained extensively in unruly passengers or events that may occur on flight. So yeh it was very good to actually be part of something that we ve been trained to do for such a long time to do. So really the traveling public has such a limited view on because normally I suppose they think when they see a Hosty on board it s the coffee and tea scenario I can imagine not the realization of the in-depth training that you don t see for those peculiarities in flight ROB Well flight Attendants traditionally have been the front line of marketing and ahh you know that s what passengers see, and that s what passengers receive in their the service that they pay for. But no, there is more to it definitely. The biggest part of the flight attendants job is the safety and also to relay information back to the flight crew or ground staff regarding information that they think we might need. I heard that flying is sometimes referred to as 97% shear pleasure and 3% shear terror. Would that be a rough approximation in your experience? ROB Perfect TOM Perfect! Rob we ve covered the trickier parts of flying that sometimes you perhaps don t see too often, another natural phenomenal that I know of is a thing called St Elmo s fire. Can you perhaps tell us what St Elmo s fire is ROB F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 10

11 St Elmo s fire is like looking at a rainbow or the southern lights in the southern hemisphere or southern Aurora I should say or the northern lights in the northern hemisphere but it s a phenomenon where basically ahhh its electric current that is being produced by friction and usually some sort of condensation like rain, the aircraft hitting the rain in flight err it s a bit like rubbing your hands, when you rub your hands together for a period of time the heat builds up. Similar situation with St Elmo s fire- - what you end up having is a very very soft glow of purple light that is produced and predominately you see it at night time over cockpit windows or over the intake of the engines the passengers may look out the window and see this this glow something like ahh 3D space science fiction movie but its basically just a build up of electrostatic current which is being produced by the friction of the rain hitting the aircraft. And it s perfectly safe of course? Extremely safe. I have seen it creep over the front window and its looks a bit like lightning spider webish type phenomenon across the window.. F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 11

12 Yeh it looks like something out of those Doctor Who movies where you get those sparks of lightning off that big electrostatic ball that they have in the science rooms. It s very very safe. One other thing that aircraft do have is that it is earthed ahhh is earthed to the atmosphere So are you leading us into lightening strike on aircraft? Yes. What happened there? Well with a lightening strike. Obviously the aircraft is hit by lightning at some point and it has to exit at some point and during that process it exits through some sharp tip or the tail and you ll see on the back of the wings of the aircraft a lot of little wires.. And they would be called discharge wicks would that be right? Discharge wicks is the perfect name for it and the discharge wicks are exactly that, they discharge any electricity that has built up in the frame of the aircraft whether that s through a lightning strike or whether that is through friction and it discharges it straight into the atmosphere. Once again very safe. Tom. Does lightning strike happen very often? No it doesn t happen very often. So when it does happen it is a very safe or it is as safe as it can be through the dissipation of any electricity through discharge wicks. The aircraft is designed to cope with being hit by lightning strikes and so you re absolutely safe. There has been incidents where ahh generators and lights have failed but after a time flight crew have managed to get power back on line but that is a severe case. So we ve heard a little bit aspects of flying quite often not seen or heard about by passengers as such, what happens on the fun side of things, what happens when you get to a destination? F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 12

13 Well once we ve completed all the briefings at our destination cause we do have a debrief as well And that covers? It covers the flight, any problems that may have been encountered. It s a good way of gathering any information to take back to the company to allow them to analyze things that they may have to change whether its ahh service or safety issues etc once again it s a debrief to gather all the information of the flight and then move the information on to the company. I suppose the flight attendants play an important roll in that as well from the feed back from the passengers. To tell you the truth its probably the biggest part the biggest roll is played by the cabin crew is in the debrief because they have encountered most of the activity during the course of the flight. And generally we don t get much activity in the flight crew or the flight side of it to be debriefed unless there has been some major incident so after that s completed we all jump on the bus and generally we are all reasonably tired but we usually manage to get to a restaurant or to a bar at the end of a flight and subsequently Well at the end of a working day refreshments are required. Absolutely, absolutely and typically we are in a destination fro 2 or 3 days so people do have some time off and being part of a large crew you can go and have some good times with other crew members and a lot of things to do. So what with the crew of a 74 there would be what typically about 18 flight attendants ROB Generally yeh 16 to 19 flight attendants and 2 to 4 flight crew so your looking at a crew of about 20 people So you all proceed to the hotel which is typically 5 and some 4 star hotels and what they give you an allowance when you get there? Absolutely. It depends on the airline, they all do it differently F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 13

14 And that allowance covers things like your meals at that 5 star hotel. It does. Meals, drinks, what ever you want to do with it. Shopping for some of the ladies and even the men and ahhh days away trips away, you can do whatever you want with your allowances. TOM And I suppose we should also mention that it is a tax free perk of the job. Don t tell the tax man. TOM I know narrrr thing!!! So typically you have got 2 to 3 days on a stop over depending of course on your flight but that time is absolutely free to do as you please yeh? Generally it is, each airline is different. Some airlines specify that you have to be contactable for a period of time or a period of days but generally most airlines don t require you to be on duty or on call. You are free and there are plenty of things to do. It s probably one of the great parts of the job. You can go and potentially fly to another port ahh for a day or two and have some time away. Ahhh great shopping, great food ahh you know looking at landscapes and enjoying the different cultures. I suppose you become very very culturally diverse with the different countries that you go to. So I mean it really does expand your personal world. As an individual absolutely yeh You become very worldly I suppose through your work, you become very educated about different cultures, history and also that plays a big role with the passengers that will travel with you and having and understanding their needs allows you to become a better cabin crew member or a better flight crew member I suppose touching on that from your prospective Rob, how do you see or what makes a good flight attendant? Ahh not only operationally but over all I suppose from the operational point to the communication side to the lets say the drink at the end of the day type? I think what comes to mind straight away is an individual that is happy, that is motivated ahh that is self motivated, one that is honest, one that continues to strive to do their job as best they can from day to day and that can be difficult sometimes especially through jet lag, I mean you can t be you can t be ahh as active or as pleasant at 3 o clock in the morning somewhere in the middle of the pacific ocean F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 14

15 I suppose that s the professionalism of it though isn t it? I mean you in your capacity are not allowed to tapper off for those moments where you think I might just take a break. So I suppose when people become a flight attendant, that s the understanding that they have got to be always professional and that their actions are totally front line to the traveling public. Their passengers on board at that time Absolutely, professionalism is something that needs to be that is an absolute must for a flight attendant or flight crew for that matter Ahh its what s going to make the job exciting and longevity for the future. It s really hard to maintain that. It s not a job that allows you to maintain it for the long term unless you drive it that way. So Rob is there anything else that you can say that budding flight attendants out there reading this transcript should know from your perspective? I don t know that I have a lot more to add only that I think as I mentioned earlier if you can display in a prospective interview your overall capacity or ability to be as professional as you possibly can ahh also I think attributes as a customer service individual is a must and ahh at the end of the day smile, be happy and do the best that you can. Rob thank you for you time and contribution to this interview in sharing the world of flying from your perspective. I know you have many stories that we didn t have time for here today but I suppose one could say that flight attendants with the right attitude to the job and to life in general will discover first hand many of the good time experiences that you flying as a crew member around the world have discovered. Absolutely Tom. Flying, be it as a pilot or flight attendant gives you just so much in return. I mean, what other job literally expands you world like flying does. I ll let you in on a little secret and tell you that 2 decades of being in the fortunate position of being employed in the aviation industry, I can say categorically nothing comes close. All those rumors about the great life style, the experiences and all the things we have already gone over are true. I can only encourage anyone interested in becoming a flight attendant to do their best and stop at nothing to achieve their goal because it is totally worth it. Rob, once again many thanks for you time and allowing me to use this interview as a promotional bonus to my web site. It s very much appreciated. My pleasure Tom. F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 15

16 Your beginning starts NOW! You have here some fabulous information, along with some incredible bonuses that are included in your Airline Flight Attendant Application 3-step system [AFAA] package. F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 16

17 Use every bit to your advantage! Good luck, never give up, make your dreams take flight and see you in the air! Tom F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 17

18 PS: More great info on the next page If you liked the Airline Flight Attendant Application 3-step system [AFAA] package don t forget to become a free member of my Airline News ezine and receive regular updates of airlines hiring flight attendants and all the gos of what s happening in the airline world. You ll also receive these two great bonuses just for becoming a member One more thing: Please pay it forward and send your friends this link so that they can become a free member of the Flight-Attendant-Careers.com Airline News ezine also Many thanks. From the work horse at - Flight-Attendant-Careers.com F l i g h t - A t t e n d a n t - C a r e e r s. c o m Page 18

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