New for Gotthard Panorama Express Booking terms and conditions for tour operators 2018

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1 Gotthard Panorama Express Booking terms and conditions for tour operators 2018 Author Leonhardt Andreas Last changed 4. Dezember 2017 Last changed by Copyright Leonhardt Andreas (P-FV-APL-ZUV) This document is protected by copyright. Prior authorisation is required for any form of commercial use. New for 2018 Better travel time in direction South-North The South North direction of travel is two hours earlier (Lugano dep. 09:23, Lucerne arr. 15:47), ideal for lunchtime on board the steamboat. Always from/to Lugano The panorama train always travels from/to Lugano (instead of occasionally from/to Bellinzona) More uniform days of operation For details about days of operation see section 1.3 SBB AG Produktmanagement Gotthard Panorama Express Langstrasse Zürich Schweiz Direkt Fax Mobil

2 Seite 2/15 Inhaltsverzeichnis 1. The Gotthard Panorama Express product Route Timetable Steam boat (SGV) Panorama train Catering Catering on the boat Catering on the train 6 2. Price Tickets for individual passengers Tickets for group passengers Gotthard Panorama Express supplement Supplement prices No supplement for the boat 9 3. Booking instructions for tour operators Booking procedure Booking for the photography coach Cancellation and refund policy STC Switzerland Travel Center/RailEurope SBB Rail Service Passengers in wheelchairs Train journey Boat trip Coach layout More information Internet Contact Gotthard Guide app 15

3 Seite 3/15 1. The Gotthard Panorama Express product The Gotthard Panorama Express was launched in summer It offers passengers an exclusive and unique panoramic journey combined with a steam-boat trip across Lake Lucerne and a train journey (panorama coaches in 1st class) on the historical Gotthard panoramic route into southern Switzerland. It is also possible to travel in the opposite direction from south to north. Boat Unforgettable steam-boat trip across Lake Lucerne Travelling at midday in either direction is the perfect opportunity to have lunch in the boat s cosy restaurant (lunch not included in the price) Train Easy transfer from the boat to the train (at ground level, only a distance of 100 m) Spectacular route with helical tunnels along the legendary Gotthard railway line Information over the loudspeaker system on the history and legend of the Gotthard region along the way Presentations in the Gotthard tunnel Photography coach with windows that open Option to book part routes and to combine the trip with the Glacier Express 1.1. Route Starting from Lucerne, the boat cruises right across Lake Lucerne, passing historical sites on the way and always surrounded by the unique scenery of this historical part of Switzerland. In Flüelen, the Gotthard Panorama Express is waiting to take passengers along the historical route through spectacular helical tunnels and past Wassen church, which became worldfamous thanks to the ingenious routing of this railway line. The journey comes to an end in southern Switzerland, at either Bellinzona or Lugano. The Gotthard Panorama Express travels in both directions, i.e. from Lucerne to Bellinzona/Lugano and from Lugano/Bellinzona to Lucerne. The option to book part routes means that it can also be combined with the Glacier Express (alight in Göschenen, continue from Andermatt to Zermatt or St. Moritz).

4 Seite 4/ Timetable 2018 The Gotthard Panorama Express operates in the summer season: Easter 2018 (pre-season) as well as every Tuesday Sunday from 21 April to 14 October The Gotthard Panorama Express does not operate on Mondays due to train maintenance. Journey: north to south Lucerne - Lake of Lucerne - Flüelen - Gotthard - Bellinzona - Lugano Preseason: daily Summer Season: Tuesday to Sunday Luzern dep 11:12 Lugano dep 09:23 Flüelen arr 13:55 Bellinzona arr 09:50 dep 09:56 Airolo arr 10:51 dep 10:52 Flüelen dep 14:10 Göschenen arr 11:10 dep 11:13 Göschenen arr 14:41 dep 14:46 Flüelen arr 11:47 Airolo arr 15:04 dep 15:05 Journey: south to north Lugano - Bellinzona - Gotthard - Flüelen - Lake of Lucerne - Lucerne Bellinzona arr 16:00 dep 16:10 Flüelen dep 12:00 Lugano arr 16:38 Luzern arr 14:47 Preseason: daily Summer Season: Tuesday to Sunday 1.3. Days of operation in 2018 March April May June Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su July August September October Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su x x Days the Gotthard Panorama Express is in operation Days the Gotthard Panorama Express is not in operation

5 Seite 5/ Steam boat (SGV) Passengers cruise across Lake Lucerne on one of the five vintage steam boats operated by SGV (Schifffahrtsgesellschaft des Vierwaldstättersees AG). If, in exceptional circumstances, it is not possible to use one of the steam boats, a motor vessel with a lounge area will operate instead. In spring (24 April - 25 May) and autumn (11 September - 12 October) a motor vessel will operate in the direction Flüelen Lucerne on working days (Tues - Sat) as per the timetable. Die fünf Dampfschiffe auf dem Vierwaldstättersee: Stadt Luzern, Uri, Schiller, Gallia und Unterwalden 1.5. Panorama train The Gotthard Panorama Express has three air-conditioned 1st class panorama coaches with large panoramic windows, offering a perfect view of the mountains and the various sights along the route (coach numbers 11, 12 and 13). If, in exceptional circumstances, panorama coaches cannot be provided, these will be replaced by normal 1st class coaches. A limited number of 2nd class seats are available in coach 15 (air-conditioned coach WITHOUT panorama windows) for passengers on a smaller budget. In-between is coach 14, the photography coach with windows which open. This 2nd class coach, which is not air-conditioned, is ideal for photographers. A number of photography coach seats are available to book. These seats are not numbered, so passengers are free to sit where they wish. Passengers from the adjacent coaches can also travel in the photography coach and they too can choose where they sit. 1. class = panoramic coach 2. cl. = NO panoramic coach panoramic coach panoramic coach

6 Seite 6/ Catering Catering on the boat Both the atmosphere and time of day of the boat journey from Lucerne to Flüelen (or vice versa) offer the ideal opportunity to enjoy either a full lunch or a simple midday snack. A wide range of food and drink is available in the on-board restaurant, which is reminiscent of a bygone era. Reservations for individual passengers It is recommended that individual passengers contact SGV (Schifffahrtsgesellschaft des Vierwaldstättersees AG) directly to reserve a table. Reservations are accepted up to 3 p.m. on the day before travel. Telephone +41 (0) or reservation@lakelucerne.ch Reservations for groups (minimum six people, 1st class only) Advance reservations are essential for groups of six people or more, and the menu selection must also be made in advance. The reservation and menu selection must be made at least 10 days before the date of travel. Group reservations are only available in 1st class. Telephone +41 (0) or gruppen@lakelucerne.ch Catering on the train You can buy drinks and snacks on the train and these will be served to you directly at your seat.

7 Seite 7/15 2. Price The price for the Gotthard Panorama Express is made up of the following components: 1st or 2nd class ticket for the boat and train journey Gotthard Panorama Express supplement 2.1. Tickets for individual passengers Passengers must be in possession of a valid ticket in the appropriate class for the journey travelled. All national and international transport tickets are accepted in accordance with their scope of application. The family discount in accordance with tariff applies. The tickets must be valid via boat from Lucerne to Flüelen. Passengers who travel in 1st class but have a 2nd-class ticket or travelcard will be required to pay a class upgrade for the route. In accordance with the scope of application, Interrail and Eurail are accepted for free travel on the railway journey and entitle passengers to a 50% discount for the boat journey. Sample prices (single journey, not including travel to the departure point or onward travel, not included supplement) Individual passengers - GA travelcard - Swiss Travel Pass - Swiss Travel Pass Flex - Children aged with a Junior travelcard, Grandchild travelcard or STS Family Card - Children aged with a Eurail/Interrail Adult pass - CH Half-Fare travelcard - Swiss Half Fare Card - Swiss Half Fare Card Combi - Children aged (Half-price ticket for the entire route) 1st class Lucerne Lugano (or vice versa) in CHF 2nd class Lucerne Lugano (or vice versa) in CHF Eurail pass - Interrail (Half-price ticket for the boat journey) No travelcard - No flat-rate travelpass (Full-price ticket for the entire route) Travel in 1st class with - 2nd class GA travelcard - 2nd class Swiss Travel Pass - 2nd class Swiss Travel Pass Flex (Half-price class upgrade for the entire route) Travel in 1st class with - 2nd class Eurail pass - 2nd class Interrail pass (Half-price ticket for the boat journey, full-price class upgrade for the entire route) Child aged , travel in 1st class with - 2nd class Eurail/ Interrail Adult pass (Half-price class upgrade for the entire route) 29.00

8 Seite 8/ Tickets for group passengers Groups of 10 passengers or more must be in possession of a valid group ticket in the appropriate class for the journey travelled. All national and international transport tickets are accepted in accordance with their scope of application. The family discount in accordance with tariff applies. Groups which travel in 1st class but have a 2nd class ticket or travelcard will be required to pay a class upgrade for the route. Sample prices (single journey, not including travel to the departure point or onward travel, not included supplement) Groups (tariff 660, 20% group discount) - GA travelcard - Swiss Travel Pass - Swiss Travel Pass Flex - Children aged with a Junior travelcard, Grandchild travelcard or STS Family Card - Children aged with a Eurail/Interrail Adult pass - - CH Half-Fare travelcard - Swiss Half Fare Card - Swiss Half Fare Card Combi - Children aged (Half-price ticket for the entire route) - - Eurail pass - Interrail (Half-price ticket for the boat journey) - - No travelcard - No flat-rate travelpass (Full-price ticket for the entire route) - Travel in 1st class with - 2nd class GA travelcard - 2nd class Swiss Travel Pass - 2nd class Swiss Travel Pass Flex (Half-price class upgrade for the entire route) Travel in 1st class with - 2nd class Eurail pass - 2nd class Interrail pass (Half-price ticket for the boat journey, full-price class upgrade for the entire route) 1st class Lucerne Lugano (or vice versa) in CHF 2nd class Lucerne Lugano (or vice versa) in CHF Child aged , travel in 1st class with - 2nd class Eurail/ Interrail Adult pass (Half-price class upgrade for the entire route) In addition to the 20% group discount, every tenth person travels free of charge in accordance with tariff 660. The Gotthard Panorama Express supplement must be paid in full by all members of the group.

9 Seite 9/ Gotthard Panorama Express supplement The Gotthard Panorama Express supplement is only necessary for the rail leg of the journey between Flüelen and Lugano. It is charged through mandatory seat reservation. The supplement must be paid by every passenger with their own seat; there is no discount for groups or children. The supplement does not apply to children under the age of 6 who do not require their own seat Supplement prices The Gotthard Panorama Express supplement is CHF 24. Bookings for part routes can also be accepted, in which case a reduced supplement may apply supplement Gotthard Panorama Express, in CHF von/nach Flüelen Göschenen Airolo Bellinzona Lugano Flüelen Göschenen Airolo Bellinzona Lugano Included in the supplement: Reserved seat Experiences and presentations about the history and legend of the Gotthard region Accompaniment by a travel companion (in four languages) and the train crew App and travel guide with information about the sights Passengers without a seat reservation may also travel if free seats are available. In this case, the supplement must be paid to the train crew No supplement for the boat A supplement and seat reservation are not required for the steam-boat leg of the journey. Passengers are free to sit where they wish.

10 Seite 10/15 3. Booking instructions for tour operators Tour operators can use Rail Ticketing to book tickets and reserve seats for the Gotthard Panorama Express. Tour operators without Rail Ticketing can book through STC Switzerland Travel Center, RailEurope or the SBB Rail Service in accordance with the booking terms and conditions. Booking process overview time frame Sales channel 1st class panoramic coach 2nd class coach 2nd class photography coach bookable seats Individual 92 days in advance Online (SBB Ticket Shop) yes yes no POS yes yes yes code 55 Tour Operator from 24 Nov.2017 several yes code 50 yes code 50 no 3.1. Booking procedure Seat reservations are made via Rail Ticketing. Booking opens on 24 November 2017 for tour operators. Tour operators make their bookings using the special tour operator tariff code 50 (booking for individual passengers does not open until three months prior to the date of travel). There is no deadline for bookings. The supplement must be paid in full by all passengers with their own seat, including passengers with a Eurail or Interrail pass, a Swiss Travel Pass or a GA travelcard, including children (this does not apply to children under the age of 6 who do not require their own seat). A maximum of 36 seats can be reserved with each booking. Two or more bookings can be made for groups of more than 36 people. Bookings for part routes are also accepted. The following stations should be used as the departure and arrival points: Station name Station code Flüelen Göschenen Airolo Bellinzona Lugano The following train numbers should be used Direction of travel Train number North->South (Flüelen->Lugano) 2893 South->North (Lugano->Flüelen) 2892 Group reservations for lunch on the boat should be made by contacting SGV directly: +41 (0) , gruppen@lakelucerne.ch. The reservation and menu selection must be made at least 10 days before the date of travel. Group reservations for lunch are only available in 1st class (see Catering section)

11 Seite 11/ Booking for the photography coach Windows can be opened in the photography coach (number 14). This is especially suitable for photographers. The seats in the photography coach are not numbered. Only a limited number of places can be booked. There is free seating. When booking in the photography coach, the guest must also be informed that this car is not air-conditioned. Noise and draft are possible. Bookings for the photography coach should be made using the Photography coach tariff code 55. These bookings can only be made three months prior to the date of travel Cancellation and refund policy The following terms and conditions apply to cancellations and reductions in the number of passengers: More than 30 days before the date of travel: free of charge 30 to 7 days before the date of travel: 50% cancellation fee Less than 7 days before the date of travel: 100% cancellation fee 3.2. STC Switzerland Travel Center/RailEurope Tour operators without Rail Ticketing from the following countries can book through STC or Rail Europe: Country Germany Austria France Belgium Netherlands Luxembourg UK Ireland Scandinavia (DK, SWE, NO, FI) Australia Overseas Booking office STC Switzerland Travel Center GmbH Stammheimerstrasse 10 D Kornwestheim (Stuttgart) gruppenreisen@stc.travel Tel.: +49 (0) STC Switzerland Travel Centre 30 Bedford Street London WC2E 9ED sales@stc.co.uk Tel.: +44 (0) Rail Europe 3.3. SBB Rail Service Bookings are also accepted by the back office of SBB Rail Service in Brig (Switzerland): Telephone +41 (0) br342@sbb.ch To secure your booking, a valid payment method must be specified. No reservation can be made without specifying the payment method. Please note that no reservations can be accepted before bookings officially open. After the booking has been made, you will be sent an order confirmation which is deemed to be confirmed unless notice to the contrary is received within 48 hours.

12 Seite 12/15 The order confirmation will contain a dossier number which can be used to collect the travel documents at any SBB ticket counter. The full amount is debited upon collection, using the payment method entered in the dossier. The payment method is defined when the first order is received.

13 Seite 13/15 4. Passengers in wheelchairs 4.1. Train journey Two wheelchair spaces are available in the 2nd class coach on each train. The 1st class panorama coaches are not wheelchair-accessible and do not have wheelchair-accessible toilet facilities. It is only possible for passengers in wheelchairs to board and alight trains the stations Flüelen, Lugano and Bellinzona. The required infrastructure is not available in Göschenen and Airolo. Passengers in wheelchairs should contact the SBB Call Center Handicap to book a wheelchair space and assistance for boarding. The Gotthard Panorama Express supplement will be collected by the train crew during the journey. Tel (calls from Switzerland are free) Tel. from abroad +41 (0) mobil@sbb.ch 4.2. Boat trip Passengers in wheelchairs can board and alight the boat without any problems and do not have to make reservations in advance

14 Seite 14/15 5. Coach layout 1st class panorama coach (coach numbers 11, 12, 13) 2nd-class sitting coaches (coach no. 15)

15 Seite 15/15 6. More information 6.1. Internet Visit the following website for the latest information about the Gotthard Panorama Express: Contact The Gotthard Panorama Express product management team can be contacted by ing: 6.3. Gotthard Guide app Mark the sights you definitely don t want to miss before your journey. Learn more about the sights and prepare for your journey on the Gotthard Panorama Express. The Gotthard Guide app is available to download free of charge in the App Store and Google Play Store.