CONDON & FORSYTH LLP. April 15,2004. Via Electronic Mail and Federal Express

Transcription

1 CONDON & FORSYTH LLP NEW YORK LOS ANGELES WASHINGTON, DC Direct Dial: (212) Direct Fax: (212) April 15,2004 Via Electronic Mail and Federal Express Mr. John Raidt National Commission on Terrorist Attacks Upon the United States 301 7th Street SW, Room 5125 Washington, DC Re: National Commission on the Terrorist Attacks on the United States American's Response Regarding Hijackers' Frequent Flier Information C & F Ref.: DTB/CRC/28079 Dear Mr. Raidt: American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist Attacks Upon the United States (the "Commission") with information in response to the Commission's request concerning Mohamed Atta's and Khalid Almihdhar's frequent flier accounts with American. Specifically, during your April 7, 2004 telephone conference with Chris Christensen of our office you had requested that American provide the number of miles in Atta's and Almihdhar's frequent flier accounts and any reservations that were booked on those accounts. The "AAdvantage" program is American's travel awards program. The AAdvantage information that American has for Mohamed Atta indicates that Atta established AAdvantage account #6H26L04 on August 25, The only reservations booked on his account were for Atta and Abdulaziz Alomari to fly on AA Flight 11 on 9/11/01. other reservation was made. In addition, no frequent flier miles were posted to this account. Although frequent flier mileage is generally credited to an account once a flight departs, it can take 1-2 days to appear in an AAdvantage member's account summary. In this case, it appears that Atta's account was frozen shortly after Flight 11 crashed and before the frequent flier mileage for Flight 11 appeared. Khalid Almihdhar established AAdvantage account #1H01L56 on August 24, The only reservations booked on his account were for Almihdhar and Majed Moqed to fly on AA Flight 77 on 9/11/01. other reservation was made using this account. As with Atta, no frequent flier miles were credited to Almihdhar's AAdvantage account. 665 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 3I2.49O.9IOO FACSIMILE

2 CONDON s. FORSYTH LLP Mr. John Raidt April 15,2004 Page 2 Attached for your review are the AAdvantage account summaries for Atta and Almihdhar, which have been assigned Kean Commission Bates numbers These summaries show the dates the accounts were established, the address of the AAdvantage member, the reservations that were booked using the accounts and the number of miles accrued. We continue our efforts to fully cooperate with the Commission in its investigation of the events of September 11, Please feel free to contact us with any questions about this frequent flier account information or any other issues pertaining to your investigation. Sincerely you Desmond T. Barry, Jr. I Enclosure cc: Daniel Marcus, Esq. (via regular mail w/out enclosure) General Counsel National Commission on Terrorist Attacks Upon the United States Steven M. Dunne, Esq. (via regular mail w/out enclosure) Deputy General Counsel National Commission on Terrorist Attacks Upon the United States

3 CONDON & FORSYTH LLP NEW YORK LOS ANGELES WASHINGTON, DC Direct Dial: (212) Direct Fax: (212) March 5, 2004 VIA FEDERAL EXPRESS Mr. John Raidt National Commission on Terrorist Attacks Upon the United States 301 7th Street SW, Room 5125 Washington, DC Re: National Commission on the Terrorist Attacks on the United States Follow-Up to American's February 9, 2004 Response C & F Ref.: DTB/CRC/28079 _. Dear Mr. Raidt: On February 9, 2004, American Airlines, Inc. ("American") provided the Commission with its Response to the Commission's "January 2004 Requests." Two of American's individual responses referenced documents containing sensitive security information which American had provided to the TSA for review. Today we received written authorization from the TSA to release the documents to the Commission. As agreed at the July 31, 2003 initial meeting, all documents submitted to the Commission by American will be considered and treated as proprietary and confidential and will not be disclosed or produced to any third parties. Enclosed please find the following: American's Corporate Event Reporting System "suspicious behavior" reports (AA Kean Comm , ) December report titled "Bomb Threat Response, Analysis and Recommendations" (AA Kean Comm ) We continue our efforts to fully cooperate with the Commission in its investigation of the events of September 11, Please feel free to contact me with any questions about these documents or any other issues pertaining to your investigation. 685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE O.9IOO FACSIMILE 2IZ.37O.4453

4 CONDON & FORSYTH LLP Mr. John Raidt March 5, 2004 Page 2 Desmond T. Barry, Jr Enclosures cc: Daniel Marcus, Esq. (w/o encl.) General Counsel National Commission on Terrorist Attacks Upon the United States Steven M. Dunne, Esq. (w/o encl.) Deputy General Counsel National Commission on Terrorist Attacks Upon the United States

5 -Feb :16am From-CONDON i FORSYTH LLP T-42B P. 001 F-971 CONDON & FORSYTH LLP NEW YORK LOS ANQELE5 WASHINGTON, DC FACSIMILE TRANSMISSION Date: February 10, 2004 From: Desmond T. Barry, Jr. Facsimile.: (212) of Pages including fax cover sheet: 1 1 Facsimile Operator: Robin Todd l. 2. RECIPIENT Daniel Marcus, Esq. Steven M. Dunne, Esq. COMPANY National Commission on Terrorist Attacks Upon the United States National Commission on Terrorist Attacks Upon the Uniied States FAX NO. (202) (202) CONFIDENTIALITY: This facsimile and/or accompanying document are intended for the personal and confijeniial use of the above recipients. This message may be an attorney-client communication and, as such, is privileged and confidential. If die reader is not Ihc intended recipient or his/her agent, you have received this document in error, and any review dissemination, distribution or copying is strictly prohibited. H" received in error, please call the sender to arrange lor the return of the documents. IF YOU DO NOT RECEIVE ALL THE PAGES PLEASE CALL BACK AS SOON AS POSSIBLE (212) Re: National Commission on the Terrorist Attacks on the United States American's Response to the vember 18-19,2003 Oral Requests C&F Ref.: DTB/CRC/ THIftD AVENUE. NEW YORK, NEW YORK I OO I 7 TELEPHONE 2 I 2.49O.S I OO facsimile 2 I Z.37Q.AAZ3

6 Fab :16am From-CONDON S FORSYTH LLP T-428 P.002 F-071 CONDON & FORSYTH LLP NEW YORK LOS ANGELES WASHINGTON, DC Direct Dial: (212) Direct Fax: (212) dbaity@condonlaw.com February 9,2004 VIA FEDERAL EXPRESS National Commission on Terrorist Attacks Upon the United States 301 7rh Street SW, Room 5125 Washington, DC Re: National Commission on the Terrorist Attacks on the United States American's Response to the January 9,2004 Requests C & F Ref.: DTB/CRC/28079 Dear Mr. Brinkley: American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist Attacks Upon the United States (the "Commission") with American's Response to the Commission's "Outstanding Requests for American Airlines," which were dated January 9, 2004 (the "January 2004 Requests"). Enclosed with this Response are the documents referenced herein which are responsive to the January 2004 Requests. As agreed at the July 31, 2003 initial meeting, all documents submitted to the Commission by American will be considered and treated as proprietary and confidential and will not be disclosed or produced to any third parties. I. 7/18/03 DOCUMENT REQUEST NO Request (Item 13): All reports or other documents, submitted by the company to the FAA and other relevant aviation security officials, of compliance with Security Directives issued by FAA which were in effect on 9/11/01. Response (Item 13); In our Response dated August 19, 2003 (in response to Request. 3 of Document Request. 1), American produced memoranda which showed the method by which American internally distributed FAA Security Directives. American does not possess additional responsive documents. 685 THIRD AVENUE. NEW YORK. NEW YORK IOOI7 TELEPHONE 2I3.AQO.9IOO FACSIMILE 21 2,

7 Fab :1 Bam From-CONDON i FORSYTH LLP T-428 P.003/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 2 II. 10/17/03 REQUESTS 2. Request (Item S): Any additional records, transcripts and recordings of communications between company representatives and The crews of flights AAL # 11 and AAL # 77. Response (Item 5): American produced DEC summary flight records for AA Flights 11 and 77, including all ACARS messages sent to both flights, in our Second Supplemental Response, dated vember 13-14, In that Response, American also produced a CD containing all audio recordings in American's possession regarding communications with Flights 11 and 77 and a written transcript of all audio recordings. American has no additional responsive documents. III. 11/18/03 ORAL REQUESTS 3. Request (Item 3}: Locate Suzanne Clark's notes from her review of television reports about the terrorist attacks on September 11,2001. Response (Item 3): American investigated this Request and is unable to locate these notes. 4. Request fltem 4): Examine historical passenger load information for AA Flights 11 and 77 to determine whether the load factors on Tuesday, September 11, 2001 were typical for those flights on that particular day of the week. Response (Item 4): In our Response to the Commission's Oral Requests dated December 12, 2003, American produced a summary of the average load factors for AA Flights 11 and 77 during the period of June 2001 to September 9, The Bates number for that summary is Kean Commission hi an to John Raidt and Bill Johnstone dated January 20, 2003, American provided the actual load factors for AA Flights 11 and 77 on September 11, The actual load factor for AA Flight 11 on September 11, 2001 was 51.26%. There were 81 passengers (including the 5 terrorists) and a total of 158 seats available on Flight 11. The actual load factor for AA Flight 77 on September 11, 2001 was 32.95%. There were 58 passengers (including the 5 terrorists) and a total of 176 seats available on Flight 77.

8 Fab :16am From-CONDON t FORSYTH LLP T-42B P. 004/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 3 5. Request (Item 6>: Determine whether Gail Larson is an American employee and whether she spoke to Flight 11 Flight Attendant Amy Sweeney on September 11, Response (Item 6}: American investigated this Request and was unable to locate any American employee named Gail Larson. 6. Request (Item 11); Determine whether any evidence exists that the hijackers or their accomplices purchased tickets and/or made reservations for other first class and/or business class seats on AA Flights 11 and 77 in an attempt to reduce the number of passengers in the front sections of the aircraft. Response (Item 11): American is still investigating this Request. IV. 12/04/03 INTERNAL REQUESTS 7. Request (Items 1, 2); Provide information on the use of cell phones aboard aircraft and confirm whether the GTE air phones on AA 11 and 77 were operational on September 11, Also provide GTE air phone logs itemizing the calls and the numbers dialed from AA 11 and AA 77 on September 11,2001. Response (Items I, 2): This question was raised by the Commission staff during the January 7, 2004 telephone interview of American's Erik Miller. For information on the use of cell phones aboard the aircraft, the Commission staff should contact Paul Guckian, who is the Director of Regulatory Affairs for Qualcomm, Inc. American contacted Mr. Guckian and he has no objection to being contacted by the Commission staff. His telephone number is In an to John Raidt and Bill Johnstone dated January 20,2003, American explained that it does.not have any records for telephone calls made from the GTE phones on AA Flights 1,1 and 77. The service provider for these phones was AT&T Claircom. Claircom maintained all records pertaining to calls made from these phones and itemized records for, phone calls were not provided to American. The only reports American received from Claircom were monthly system-wide reliability reports, which did not list individual,.-" calls made on specific flights. Claircom went out of business in /11 Personal Privacy

9 Feb :16am From-CONDON 4 FORSYTH LLP T-428 P.005/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 4 8. Request (Item 3): Recordings and/or transcripts for Woodward/Sweeney and Flight 77 calls (clarify the status of the search). Response (Item 3): American investigated this Request and is unable to locate any recordings and/or transcripts for the telephone communications between Flight 11 Flight Attendant Madeline Amy Sweeney and Michael Woodward, or for any telephone calls with persons on board Flight Request (Item 4): AA solicitation of employees for reports on 9/11 contacts with passengers on Flights 11 and 77. Response (Item 4): American is still investigating this Request. 10. Request (Item 6): tes taken by anyone in the SOC in contact with the hijacked flights or with officials of the federal government, particularly FAA officials, on September 11, Response (Item 6); American is still investigating this Request. V. 12/4/03 UNTRANSMITTED DOCUMENT REQUEST NO Request (Item 1): Contact information for Chris Bidwell of AAL Corporate Security. Response (Item 1): Chris Bidwell left the employment of American Airlines in late His current office telephone number is (202) Request (Item 2): The phone log (or bill) itemizing the calls received at the desk where Suzanne Clark was located on September 11,2001. Response (Item 2); As of September 11, 2001, American did not maintain a phone log or bill itemizing the SOC's incoming or outgoing calls, including at Suzanne Clark's desk.

10 Feb :17am Fron-CONDON 4 FORSYTH LLP T-428 P.006/011 F-971 CONDON & FORSYTH LLP February 9,2004 Page 5 9/11 Personal Privacy 13. Request fltem 3); Contact information for Midhael Woodward.., Response (Item 3}: Michael Woodward's home telephone number if His address is - Request (Item 4): Electronic version of schematics for Flights 11 and 77 with seat placements, flight attendant stations and notation of seat numbering. Response (Item 4); In an to John Raidt dated January 13, 2004, American provided the Commission staff with a PDF file containing the seating schematics for AA Flights 11 and 77. Copies of these seating schematics are attached as Exhibit "A." 15. Request (Item 7): Any information, possible evidence, or documentation possessed by AAL that suggests the hijackers tried to manipulate the number of passengers on flights AA 11 and AA77 before boarding on September 11,2001. Response (Item 7): American is still investigating this Request. 16. Request fltem 9): The organizational chart for the SOC and the SOCC ("war room"), labeled with the names of personnel, for September 11th, Response fltem 9); In our Supplemental Production dated October 27, 2003, American produced a sign-in list from the SOCC for September 11, 2001 and for subsequent days. In addition, American produced SOCC seating charts at the vember 18-19,2003 initial briefings. Finally, American produced an SOC organizational chart in our Response to the Commission's Oral Requests dated December 12, We informed Commission staff member Bill Johnstone during our January 13, 2004 conference call that these documents had been produced. 17- Request (Item 11): Phone log (or bill) itemizing the incoming and outgoing calls from all phones in the SOC.

11 Fab :17an From-CONDONi FORSYTH LLP T-428 P.007/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 6 Response (Item 11): As of September 11, 2001, the SOC did not maintain any logs or bills itemizing the incoming or outgoing telephone calls. 18. Request (Item 12); Phone log (or bill) itemizing the incoming and outgoing calls from the following individuals/billets on September 11, 2001: SOC Operations Manager (Craig Marquis), dispatcher (Peggy Houck), ATC liaison personnel (Halleck, Marino, McDonald), Southeast Regional Reservations Office (SERO) and Logan Flight Services Office. Response (Item 12); As of September 11, 2001, the SOC did not maintain any logs or bills itemizing the incoming or outgoing telephone calls. American is still investigating whether such logs exist for the Southeast Regional Reservations Office and American's Logan Flight Service Office. 19. Request (Item 13): The Lesson plan for flight crew training ("ground school") that pertains to terrorism and/or hijackings; the frequency of such training; and the division within AAL that revises and authorizes such training. Response (Item 13): The Flight 11 and 77 pilots received security training (including instruction on issues pertaining to terrorism and hijacking) as part of American's Basic Indoctrination for new hires and annually thereafter as part of American's FAA-approved Recurrent training program. Flight crew training records previously produced (Bates numbers ) reflect that the Flight 11 and 77 pilots had received the required Recurrent training as of September 11, 2001, Relevant training materials prepared by American's Flight Training Department with input from the Corporate Security Department, including the teachers' editions of the security portion of the Basic Indoctrination and Security/HAZMAT Recurrent training presentations, instructional videos and training manual excerpts, have previously been produced (Bates numbers ). American's Basic Indoctrination program consisted of four hours of classroom instruction and audio/visual presentations on the FAA's Common Strategy, hostage negotiations and victimology, weapons and explosive devices, security requirements, carrier security experiences and information received from the FAA as to the current threats to civil aviation. These lessons were reinforced during annual Recurrent training which consisted of two hours of classroom instruction and audio/visual presentations

12 Feb :17am Fron-CONDON 4 FORSYTH LLP T-428 P.008/011 F-071 CONDON & FORSYTH LLP February 9,2004 Page? regarding The Common Strategy, security requirements, carrier security experiences and FAA's current threat information. The frequency of pilot Recurrent training was modified, effective on September 1, Under the modified program, flight crews received security training at nine month intervals. Topics covered include American's security experiences, FAA current threat information and security program revisions. In addition, The Common Strategy, hostage negotiations and volatile fuel and bomb threats were covered through home study in 18 month intervals. Relevant training materials have previously been provided (Bates numbers ). 20. Request (Item 14"); The title of the AAL-produced and FAA certified training video that took a "lighthearted" approach to the Common Strategy (according to Captain Dillman). Response (Item 14): version)." The title of this video is "The Common Strategy (comedy 21. Request (Item 16): Background information and/or documentation on Positive Target Information (PTI), a 1985 industry protocol referenced in the AAL slide show presented to Commission staff. Response (Item 16): American investigated this Request and located a December 1984 report titled "Bomb Threat Response, Analysis and Recommendations" from the Bomb Threat Response Task Force. This task force included government and industry members from the FAA, ATA, Air Line Pilots' Association and Airport Operators Council International. The task force concluded that there had never been a bomb threat that led to the discovery of a device which did not involve "positive target identification" ("PTI"). In. addition to recommending the adoption of The Common Strategy, the report circulated a proposed change to the Air Carrier Standard Security Program establishing the PTI criteria. We sent the report to the ISA for review. Once the TSA gives us approval to release the report, we will provide it to the Commission. 22. Request (Item 17): Any knowledge of (or information regarding) a routine, ATA hosted conference call between air carriers that took place on the morning of September 11, 2001, and whether or not American Airlines participated in that call.

13 FeHO :18am From-CONDON 4 FORSYTH LLP T-428 P.009/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 8 Response (Item 17): As of September 11,2001, a daily conference call was hosted from the ATA Command Center in Herndon, Virginia. This call was primarily devoted to discussions of weather conditions and the impact on air traffic management. American did not participate in the ATA call on the morning of September 11, 2001, because the weather was clear across the United States. V. 1/08/04 MEETING ADDITIONAL REQUESTS 23. Request: Frequent Flyer Information on Hijackers (clarify location of documents, if previously sent). Response; American's Second Supplemental Response dated vember 13, 2003 contained incident reports with ticketing information for the AA Flight II and 77 hijackers, including frequent flyer details. The Bates numbers for those incident reports are (AA Flight 11) and (AA Flight 77). In the same Response American also produced documents containing information on the fares paid, forms of payment and other ticketing infonnation for the hijackers of AA Flights 11 and 77. The Bates numbers for those documents are (AA Flight 11) and (AA Flight 77). 24. Request: Recordings/Transcripts of Bill Halleck calls on September 11, Response: On vember 14, 2003, American produced transcripts of five telephone calls involving Bill Halleck from September 11, The Bates numbers for the transcripts are American is unaware of any other calls involving Bill Halleck from September 11, Request; Identification of Toni Knisley (referred to in Patty Carson interview). Response: Toni Knisley's name was provided to the Commission during the telephone interview of Patty Carson. Ms. Carson was called by the parents of Flight 77 Flight Attendant Renee May moments before the aircraft struck the Pentagon. Ms. Knisley is a Flight Services Manager at DCA (Ronald Reagan Washington National Airport). 26. Request: Initial (counter) check-in times for Hijackers on Flights 11 and 77 ((clarify location of documents, if previously sent).

14 Feb :18am From-CONDON 4 FORSYTH LLP T-428 P.010/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 9 Response: American is still investigating This Request. VI. INTERVIEW BRIEFING REQUESTS We will schedule interview dates and times with you for Craig Marquis, Craig Parfltt and Chris Bidwell. VII. OTHER FOLLOW-UP On vember 18-19, 2003, the Commission made oral requests for additional information during the course of the initial briefings and interviews at American's facilities (the "Oral Requests"). American provided a written response to the Oral Requests on December 12,2003. a) Oral Request 5 asked American to provide current organizational charts and organizational charts in effect on September 11, 2001 for the Corporate Security Department and the Safety, Security and Environmental Department. American attached organizational charts responsive to this Request in its response dated December 12, Copies of two additional charts are attached as Exhibit "B": (1) the corporate reporting structure of AMR Corporation as of 9/11 and (2) American's Operations Department as of 9/11. b) Oral Request 13 asked American to obtain copies of the Pinkerton's reports provided to American during the six months prior to September 11, Copies of the Pinkerton's reports for this time period are attached as Exhibit "C." c) Oral Request 14 asked American to explain the meaning of the "Suspicious Behavior" slide in the 9/1/01 PowerPoint presentation titled Security/HAZMAT Recurrent Training. This information was supplied to the Commission during the interview of Randy Engberg on January 8, At the conclusion of the Engberg interview, the Commission asked American to produce all "suspicious behavior" reports from American's Corporate Event Reporting System ("CERS") for the period of January I, 2001 to April 1, American assembled the CERS reports for this period and sent them to the TSA for review. Once the TSA gives us approval to release the CERS reports, we will provide them to the Commission. VIII. CONCLUSION We continue our efforts to fully cooperate with the Commission in its investigation of the events of September 11, Please feel free to contact me with any questions about the January 2004 Requests or any other issues pertaining to your investigation.

15 Feb lombam From-CONDON 4 FORSYTH LLP T-428 P.011/011 F-971 CONDON & FORSYTH LLP February 9, 2004 Page 10 Sincerely yours, JJ~ 3. Desmond T. Barry, Jr. / Enclosures cc: Daniel Marcus, Esq. (w/o encl.) General Counsel National Commission on Terrorist Attacks Upon the United States Steven M. Dunne, Esq. (w/o encl.) Deputy General Counsel National Commission on Terrorist Attacks Upon the United States

16 CONDON & FORSYTH LLP NEW YORK LOS ANGELES WASHINGTON, DC Direct Dial: (212) Direct Fax: (212) October 22, 2003 VIA FACSIMILE National Commission on Terrorist Attacks Upon the United States 301 7th Street SW, Room 5125 Washington, DC Re: Kean Commission Document Request. 1 American Airlines C&F Ref: DTB/CRC/28079 Dear Mr. Brinkley: As you know, we are co-counsel for American Airlines, Inc. ("American") in respect of matters dealing with the September 11, 2001 terrorist attack on the United States. We are in receipt of your October 17, regarding the status of documents and information requested by the National Commission on Terrorist Attacks Upon the United States (the "Commission") and, as discussed in our October 21, 2003 telephone conference, we are working diligently with American to provide the Commission with responses to its requests. Below is a summary of our telephone conference and the status of American's progress in responding to these requests. 1. Request: A briefing for commission staff on the items submitted by American Airlines in response to the co;umission's document request. The briefing will include but not be limited to the interpretation of codes and symbols utilized on communications and other company documents provided to the commission. Response: On its face this request is broader than the request originally discussed in our September 5, 2003 conference call in that it expands the briefing to include not only the interpretation of codes and symbols but to include a briefing on all documents submitted to the Commission by American. As agreed to in our October 21, 2003 telephone conference, American will provide a pilot who will be able to brief the Commission staff on the codes and symbols used in the responsive documents. This pilot will also be able to answer the Commission's questions regarding crew training and procedure. At the Commission's request, American will attempt to schedule this briefing during the week r 685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 2I2.49O.9IOO FACSIMILE

17 CONDON & FORSYTH LLP October 22, 2003 Page 2 of vember 17, 2003 (possibly Tuesday, vember 18) in conjunction with the cockpit briefing referenced in paragraph no. 2 below. 2. Request: A briefing on the cockpit and physical layout of the aircraft hijacked on 9/11. The briefing should include a site visit by commission staff to view similar aircraft and an orientation presentation by a pilot and flight attendant. Response: A substantially similar request was made during our September 5, 2003 telephone conversation. This request is slightly broader in that it requests a separate orientation presentation by a flight attendant. However, during our October 21, 2003 telephone conference and during your previous telephone conference with Doug Cotton, it was agreed that the presentation could be performed by a single pilot initially, hi addition, you advised that the briefing should include a physical inspection of the cockpit and cabin such that the Commission staff may familiarize themselves with the aircraft. The briefing will also include a discussion of emergency procedures. As discussed in our telephone conference, American will provide the Commission staff with access to both a 757 and a 767 aircraft and a pilot holding a type certificate for both aircraft. At the Commission's request, American will attempt to make these aircraft and a briefing pilot available at Dulles Airport during the week of vember 17, 2003 (possibly Tuesday, vember 18). 3. Request: ACARS transmissions to, from or about AAL #11 and ACARS transmissions to, from or about AAL #77 (including an annotated explanation of same). If such information is not readily available, please supply a copy of all AAL ACARS transmissions on 9/11 from 7:30 AM to 10:00 AM. Response: American is reviewing its records for ACARS transmissions for Flights 11 and 77. To the extent these records exist, we will provide copies of these records to the Commission. The Commission also has requested ACARS transmissions to the remainder of American's fleet in an attempt to learn what American was communicating to its fleet on September 11, As explained during our telephone conference, the ACARS transmissions are contained within the Flight Record for the individual flight. There are approximately 12,000 pages of Flight Records for the flights on September 11, These records are maintained on microfiche and are not searchable. As the ACARS transmissions are not readily available, it was agreed that, in the first instance, the Commission staff would address the issue of what American told its pilots on September 11th during its interview with representatives from American's System Operations Control ("SOC") in Dallas during the week of vember 17, 2003 (possibly Thursday, vember 20). 4. Request: A timeline for AAL's immediate response to the 9/11 hijackings.

18 CONDON & FORSYTH LLP October 22, 2003 Page3 Response: We have included documents responsive to this request in our supplemental index which we provided to the Transportation Security Administration ("TSA") on October 7, We will forward the supplemental index and responsive documents to the Commission upon authorization from the TSA. 5. Request: Any additional records, transcripts and recordings of communications between company representatives and the crews of flights AAL #11 and AAL #77, including the statement of Vanessa Minter, and any transcripts of the call from Madeline Sweeney to Michael Woodward. Response: In its initial production American provided reports of a telephone conversation with Flight 11 flight attendant Madeline Sweeney and a report and partial transcript of a telephone conversation with Flight 11 flight attendant Betty Ong. Since that production American has located a partial recording of the telephone conversation with Flight 11 flight attendant Betty Ong. American will forward this recording to the Commission upon authorization from the TSA. In addition, American is continuing to review its records for other recordings responsive to this request and, upon receipt of authorization from the TSA, American will produce such recordings in a supplemental production. 6. Request: Passenger and checked bag lists, passenger check-in information, crew identification and crew training history for AAL #11 and AAL #77. Response: American is gathering documents responsive to this request and upon authorization from the TSA, American will provide these documents to the Commission in a supplemental production. 7. Request: List of Ground Security Coordinators responsible for AAL #11 and AAL #77 on 9/11. Response: A list of the Ground Security Coordinators will be provided to the Commission in American's supplemental written response. 8. Request: AAL crew training video on the "Common Strategy" in use as of 9/11/01, and any other "Common Strategy" training materials in use on 9/11/01 and currently. Response: This request was made for the first time in your October 17, American is locating training videos responsive to this request and, upon receipt of

19 CONDON & FORSYTH LLP October 22, 2003 Page 4 authorization from the TSA, American will provide these videos to the Commission in a supplemental production. 9. Request: Any audits and/or vulnerability assessments of checkpoint screening operations. Response: This request was made for the first time in your October 17, During our telephone conference, you advised that the Commission is seeking American's internal security audits performed at Logan and Dulles. American is locating documents responsive to this request and, upon receipt of authorization from the TSA, American will provide these documents to the Commission in a supplemental production Request: A briefing at the company's Operations Center in use on 9/11/01, including access to the individuals who were responsible for communications or actions with respect to the hijackings. Response: This request was made for the first time in your October 17, As discussed in our telephone conversation, American will provide the Commission with access to its Systems Operations Center and its Systems Operations Command Center in Dallas. We agreed to attempt to schedule this briefing during the week of vember 17, 2003 (possibly Thursday, vember 20). In order to make the proper arrangements, you agreed to provide us with a list of individuals that the Commission staff would like to interview at this briefing or subsequent to the briefing. Once again, American intends to cooperate fully with the Commission in its investigation of the events of September 11, 2001 and thereafter. Please feel free to contact me with any questions about these initial responses or any other issues pertaining to your investigation. Sincerel^Mours, Desmond T. Barry, Jr. cc: Daniel Marcus, Esq. General Counsel National Commission on Terrorist Attacks Upon the United States

20 CONDON & FORSYTH LLP October 22, 2003 Page 5 Steven M. Dunne, Esq. Deputy General Counsel National Commission on Terrorist Attacks Upon the United States

21 CONDON & FORSYTH LLP NEW YORK LOS ANGELES WASHINGTON, DC Direct Dial: (212) Direct Fax: (212) October 27, 2003 VIA FEDERAL EXPRESS National Commission on Terrorist Attacks Upon the United States 301 7th Street SW, Room 5125 Washington, DC Re: National Commission on the Terrorist Attacks on the United States American Airlines Supplemental Response C&F Ref.: DTB/CRC/28079 Dear Mr. Brinkley: American Airlines, Inc. ("American") hereby provides the National Commission on Terrorist Attacks Upon the United States (the "Commission") with American's Supplemental Response to the Commission's Document Request. 1. As agreed at the July 31, 2003 initial meeting, all documents submitted to the Commission by American will be considered and treated as proprietary and confidential and will not be disclosed or produced to any third parties. This Supplemental Response follows American's initial response provided to the Commission on August 19, 2003 and includes a supplemental index of the responsive documents. For ease of reference, before each written response we restate the Commission's request and any clarification provided at our July 31, 2003 meeting. 1. Request: All records, transcripts and recordings of text messages and other communications between the company (including but not limited to its operations center) and the 9/11/01 hijacked flights, AA11 and AA77. Commission Clarification: This request seeks all records of ACARS and text messages sent to the hijacked flights between 8:30 a.m. and 12:00 noon on September 11, 2001, any voice communications with anyone on board the subject flights, and any communications with air traffic controllers not already in the possession of the FAA. 685 THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 2I2.49O.9IOO FACSIMILE

22 xondon & FORSYTH LLP October 27, 2003 Page 2 AA's Supplemental Response to Request 1: American is continuing to review its records for other documents responsive to this Request. To the extent these records exist, we will provide copies of these records to the Commission upon authorization from the TSA. As agreed in our October 21, 2003 telephone conference, American will make available to the Commission a pilot who will be able to brief the Commission staff on the codes and symbols used in the responsive documents. This pilot also will be able to answer the Commission's questions regarding crew training and procedure. Request: All documents possessed by the company, including s, memos, recordings, records, radar tracks and transcripts, with respect to the 9/11 hijacked flights. Commission Clarification: The word "hijacked" was not intended to be part of this request and should be deleted. This request seeks communications American had on September 11, 2001 with any of its other flights, GSCs or other American personnel regarding the actual hijacked flights or any other "suspected" hijacked flights and what was done as a consequence, including what information was provided to passengers on other American flights. AA's Supplemental Response to Request 2: Additional documents responsive to this Request are enclosed. The Commission has requested ACARS transmissions to the remainder of American's fleet in an attempt to learn what American was communicating to its fleet on September 11, As discussed in our October 21, 2003 telephone conference, the Commission staff will, in the first instance, address the issue of what American told its flight crews on September 11th during its interview with representatives from American's System Operations Control which is being scheduled. 3. Request: All company documents relating to aviation security and threat assessments during the period from 5/1/01 to 9/12/01. Commission Clarification: This request seeks copies of all Security Directives and Information Circulars issued by the government during the specified time period and documents indicating how American interpreted and communicated to its employees and its security contractors the information contained therein. AA's Supplemental Response to Request 3: Request are enclosed. Additional documents responsive to this

23 CONDON & FORSYTH LLP October 27, 2003 Page 3 4. Request: All documents given by the company to the FBI relating to the 9/11 attacks. Commission Clarification: A complete record of all materials taken by the FBI on September 11, 2001 and immediately thereafter does not exist. Accordingly, this request seeks information from American explaining the circumstances of the FBI's retrieval of documents. AA's Supplemental Response to Request 4: Request are enclosed. Additional documents responsive to this 5. Request: All company documents shared with the Air Transport Association (ATA) or ATA personnel stationed at the operations centers with respect to the 9-11 attacks. Commission Clarification: This request refers to the FAA's Operations Center in Herndon, VA, and seeks the substance of any communications between the airlines and any ATA representative present at the operations center. AA's Supplemental Response to Request 5: Request dated August 19, Please see American's Response to this 6. Request: Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01 at Logan Airport Checkpoints B4 and B5 (Terminal B) (Also, please clarify which Checkpoint was used to screen AA-11 passengers on 9/11.) Commission Clarification: This request also seeks information relating to the contractors manning the security checkpoints. AA's Supplemental Response to Request 6: The rth (Main) Checkpoint in Terminal B was used to screen passengers of Flight 11 that morning. American continues its effort to confirm whether the Mid-Checkpoint in Terminal B, which was closed except when necessary to relieve congestion at peak flight times, was used to screen any passengers on September 11th prior to the departure of Flight 11. The references to checkpoints "B4" and "B5" were created by the TSA after September 11, Checkpoint B4 refers to the Mid Checkpoint and B5 refers to the Main Checkpoint. 7. Request: Joint Use Agreements and Checkpoint Operations Guides in effect on 9/11/01 at Dulles Airport Checkpoints IAD01 (East) and IAD02 (West) (Mam Terminal). (Also, please clarify which Checkpoint was used to screen AA-77 passengers on 9/11.)

24 CONDON & FORSYTH LLP October 27, 2003 Page 4 Commission Clarification: This request also seeks contractors manning the security checkpoints. information relating to the AA's Supplemental Response to Request 7: The East and West Checkpoints were used to screen passengers on that morning, and either checkpoint provides access to all departure gates at Dulles Airport. The West Checkpoint is at the same end of the Main Terminal as the American ticket counters. American continues to investigate the Joint Use Agreement in effect on September 11, 2001 and how the costs for security equipment and screening at the two checkpoints were allocated. 8. Request: A list (including names, current contact information and 9/11 duties) of company personnel and subcontractor screener and supervisory personnel on duty on 9/11/01 at Logan Airport Checkpoints B4 and B5 and Dulles Airport Checkpoints IAD01 and IAD02 (Main Terminal). Commission Clarification: This request seeks the names of all security company employees who worked at the checkpoints in question between 6:00 a.m. and 9:00 a.m., and who worked the shift during which the checkpoint equipment was turned on that day. AA's Supplemental Response to Request 8: American is continuing to review its records for documents responsive to this request. Any documents located which are responsive to this request will be produced in a supplemental production. 9. Request: List of screening checkpoint equipment, including make, model, serial numbers, calibration and maintenance logs, and the current location of that equipment, that was in use on 9/11/01 at the checkpoints servicing the departure gates for the hijacked flights from Logan and Dulles Airports. Commission Clarification: ne. AA's Supplemental Response to Request 9: The document produced by American on August 19, 2003 contains information concerning the screening checkpoint equipment used at Logan. On and prior to September 11, 2001, United Airlines was the custodial carrier at Dulles Airport. American did not own any of the screening checkpoint equipment and does not possess equipment maintenance logs. All screening equipment at Dulles Airport is now under the control of the TSA.

25 ^CONDON & FORSYTH LLP October 27, 2003 Page Request: All documents, including but not limited to reports, guidelines, training manuals, and testing procedures, relating to the operation of the computer assisted passenger prescreening system (CAPPS) as of 9/11/01. Commission Clarification: This request seeks all materials used to train ticket agents on the CAPPS system that was in effect on September 11, AA's Supplemental Response to Request 10: Documents responsive to this Request are enclosed. 11. Request: A list (including names, current contact information and 9/11 duties) of company personnel on duty on 9/11/01 at Ft. Worth, TX Operations Center (and any other locations from which the company's response to events on 9/11 were directed). Commission Clarification: This request seeks the names and contact information for all individuals who were in American's Systems Operations Command Center (SOCC) and who performed an operational function, as well as any other individuals present who witnessed relevant communications at these locations. AA's Supplemental Response to Request 11: this request are enclosed. Additional documents responsive to 12. Request: Documents and presentations containing information on aviation security spending by the company from 1995 to present (including the source of funding and category of expenditure). Commission Clarification: This request is in accordance with the Commission's effort to determine total company spending for security, categorized by payments to security companies, employee training for security, cost of audits, record keeping, equipment, maintenance, etc. This request does not seek information on spending for security related to theft, etc. Any information provided in response to this item will be treated as proprietary and confidential. AA's Supplemental Response to Request 12: Enclosed herewith is AMR Corporation's Appendix A, Calendar Year 2000 Costs for Passenger and Property Screening ("Appendix A"). Appendix A was filed with the Chief Financial Officer of the TSA and contains confidential and proprietary business and economic information. Any release of this document or its contents would cause substantial economic and competitive harm to American and AMR Corporation. In accordance with the Interim

26 .ONDON 5, FORSYTH LLP October 27, 2003 Page 6 Final Rule regarding Aviation Security Infrastructure Fees, Appendix A is deemed Sensitive Security Information and subject to the non-disclosure requirements of 49 U.S.C (b). In addition, Appendix A is protected from disclosure, as appropriate, under 5 U.S.C. 552, 18 U.S.C. 1905, and 14 C.F.R Request 10 Directed to United Airlines1 Request: All reports or other documents, submitted by the company to FAA and other relevant aviation security officials, of compliance with Security Directives issued by FAA which were in effect on 9/11/01. Commission Clarification: This request seeks information concerning the manner in which the American communicated its compliance with Security Directives to the FAA. Supplemental Response to United Request 10: American is continuing to review its records for documents responsive to this request. Any documents located which are responsive to this request will be produced in a supplemental production. American intends to continue its full cooperation with the Commission in its investigation of the events of September 11, 2001 and thereafter. We are currently preparing for the TSA's review another Supplemental Production Index with additional responsive documents and with documents responsive to your October 17, requests. Please feel free to contact me with any questions about this Supplemental Response or any other issues pertaining to your investigation. Sincerely yours, Desmond T. Barry, Jr. Enclosures 1 Staff members explained at our July 31, 2003 meeting that this request, which was Request 10 directed to United Airlines, was omitted inadvertently from the requests directed to American. The Commission has amended its requests to American to include this request.

27 .ONDON 5, FORSYTH LLP October 27, 2003 Page 7 cc: Daniel Marcus, Esq. (w/o encl.) General Counsel National Commission on Terrorist Attacks Upon the United States Steven M. Dunne, Esq. (w/o encl.) Deputy General Counsel National Commission on Terrorist Attacks Upon the United States

28 :36PM 9-11 COMMISSION ^^ fl ^ t, NO P. 2 CONDON & FORSYTH LLP NEW YORK LOS ANGELES WASHINGTON, DC Direct Dial: (212) Direct Fax: (212) db arry@condonlaw, com August 19, 2003 VIA FEDERAL EXPRESS National Commission on Terrorist Attacks Upon the United States 301 7th Street SW, Room 5125 Washington, DC Re: Kean Commission Document Request. 1 American Airlines C&FRef.: DTB/CRC/28079 Dear Mr. Brinkley: We are counsel for American Airlines, Inc. ("American") in respect of matters dealing with the September 11, 2001 terrorist attack on the United States. We are pleased to provide the National Commission on Terrorist Attacks Upon the United States (the "Commission") with American's Responses to the Commission's Document Request. 1 dated July 18,2003. American appreciates the Commission's efforts to investigate the September 11, 2001 events and shall continue to support and cooperate with the Commission in this endeavor. This letter shall serve as American's written response to the Commission's Document Request. 1. We also enclose with this letter the documents responsive to the individual requests. The documents are organized according to the request to which each document is responsive. In making this response, American has endeavored to provide the Commission with as complete a response as possible within the allotted time. In light of the clarifications made at our July 31, 2003 meeting, American will make supplemental productions as additional documents become available. For ease of reference, we have restated each Commission request and any clarification provided at the July 31,2003 meeting. 1. Request: All records, transcripts and recordings of text messages and other communications between the company (including but not limited to its operations center) and the 9/11/01 hijacked flights, AA11 and AA THIRD AVENUE, NEW YORK, NEW YORK IOOI7 TELEPHONE 2I2.49O.SIOO FACSIMILE O.4453

29 :37PM 9-11 COMMISSION NO P. 3 CONDON & FORSYTH LLP Mr. C. S. Brinlcley August 19, 2003 Page 2 Commission Clarification; This request seeks all records of ACARS and text messages sent to the hijacked flights between 8:30 a.m. and 12:00 noon on September 11, 2001, any voice communications with anyone on board the subject flights, and any communications with air traffic controllers not already in the possession of the FAA. AA's Response to Request 1: Contemporaneous records were made for two separate telephone conversations between American employees and flight attendants on AA Flight 11. The records of these conversations are enclosed. American is continuing to review its records for other documents responsive to this request, Any documents located which are responsive to this request will be produced in a supplemental production. 2. Request: All documents possessed by the company, including s, memos, recordings, records, radar tracks and transcripts, with respect to the 9/11 hijacked flights. Commission Clarification; The word "hijacked" was not intended to be part of this request and should be deleted. This request seeks communications American had on September 11, 2001 with any of its other flights, GSCs or other American personnel regarding the actual hijacked flights or any other "suspected" hijacked flights and what was done as a consequence, including what information was provided to passengers on other American flights. AA's Response to Request 2: Communications on September 11, 2001 from American management to American employees were made concerning the status of the hijacked American flights and to alert employees to the need for immediate implementation of security measures in response to the hijackings. These advisory messages, "Jetwires" and other s are enclosed herewith. American is continuing to review its records for other documents responsive to this request. Any documents located which are responsive to this request will be produced in a supplemental production. 3. Request: All company documents relating to aviation security and threat assessments during the period from 5/1/01 to 9/12/01. Commission Clarification; This request seeks copies of all Security Directives and Information Circulars issued by the government during the specified time period and documents indicating how American interpreted and communicated to its employees and its security contractors the information contained therein. AA's Response to Request 3; Enclosed are the Security Directives and Information Circulars issued during the relevant time period. Also enclosed are documents from