FAQ RAPID KL AIRPORT SHUTTLE (updated as of 31th Jan 2019)

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1 No. Questions Answer 1. When is the shuttle service starting? The shuttle service is starting soon. We will announce the start date on all Rapid KL communication channels soon. 2. What is Rapid KL airport shuttle? Airport shuttle is a dedicated Rapid KL bus that will take you to and from the airport. 3. Where is your shuttle service area? Our shuttle bus service covers a return trip from Putra Heights Bus Hub to Kuala Lumpur International Airport (KLIA) & Kuala Lumpur International Airport 2 (KLIA2). 4. Where is Putra Heights Bus Hub? Putra Heights Bus Hub is connected to Putra Heights LRT Station, Kelana Jaya & Ampang Line. It is located at the lower ground level of the LRT station. Please view Rapid KL transit map here:- DFC127DD17E9/contentms/img/ _Transit%20Map.pdf 5. Is there a car park at Putra Heights LRT station? Yes, there is a car park / Park n Ride at Putra Heights LRT station. The parking fee is RM4.00 per day. 6. Which airport do you serve? Kuala Lumpur International Airport (KLIA) & Kuala Lumpur International Airport 2 (KLIA2). 7. Where do I need to wait for the shuttle from Putra Height? You can wait for the shuttle bus at Platform Express, Putra Heights Bus Hub. 8. How long is the journey to the airport? The bus journey will take about 40 minutes to the airport (the bus schedule is subjected to the traffic conditions). Page 1 of 5 Updated as of

2 9. What hours do you operate? The operating hours is from 6:00am and until 10:00pm 10. How much is shuttle bus ticket? We offer a combo Rail and Bus ticket for RM10.00 (single journey) per person. The combo rail & bus will entitle you: - From Rail Station (LRT/MRT/Monorail/BRT): 1 x one-way Train ride to Putra Heights LRT Station and 1 x one-way Bus ride to KLIA /KLIA 2 From KLIA /KLIA 2: 1 x one-way Bus ride to Putra Heights Bus Hub and 1 x one-way Train ride to any Rail station (LRT/MRT/Monorail/BRT) 11. Where do I purchase the shuttle bus ticket from rail station? You may purchase the shuttle bus ticket from any LRT, MRT, Monorail, BRT Customer Service Counter. Please inform the Customer Service Officer (CSO) that you would like to purchase Rapid KL Airport Shuttle Ticket. The combo Rail and Bus ticket is RM10.00 (single journey) per person. CSO will encode a Rail Token for you to use to Putra Heights LRT station. Please keep your receipt to redeem the shuttle bus ticket. Once you exited the gate at Putra Height LRT station, make your way to Putra Heights Bus Hub at Lower Ground level. You can wait for the shuttle bus at Platform Express. Once the bus arrived, present the receipt onboard bus to the bus captain for validation (for your bus ride). Page 2 of 5 Updated as of

3 12. I parked my car at Putra Heights LRT station, where do I purchase the shuttle bus ticket? You may purchase the shuttle bus ticket onboard bus. The shuttle bus ticket is RM10.00 (single journey) per person. 13. Can I return with your service (from KLIA & KLIA 2)? Yes, you can take the shuttle bus from: - KLIA Airport: Level 1, Main Terminal Building. KLIA2 Airport: Level 1, Transportation Hub. 14. Can I purchase a ticket at the airport, and where are the ticket counter located? We do not have ticket counter at the airports but you may purchase the ticket onboard shuttle bus. Once you aboard the shuttle bus, the bus captain will give you the shuttle bus ticket. 15. I do not plan to take the train. How much is the shuttle bus ticket to Putra Heights Bus Hub only? Once you arrived at Putra Heights LRT station, make your way to Putra Heights LRT Station on the first level. Go to the Customer Service Office and present your shuttle bus ticket to redeem the Rail Token. The Customer Service Officer will present a Rail Token for you to use to any LRT, MRT, Monorail or BRT station. We offer a combo Rail and Bus ticket for RM10.00 (single journey) per person. 16. What are my payment options? (e.g debit /credit cards) We only accept cash payment (Ringgit Malaysia) at the moment. Page 3 of 5 Updated as of

4 17. I do not have an exact change to purchase the ticket, will you be able to provide my balance onboard bus? Yes, we will provide change/balance for your payment. 18. When will my ticket expire? The combo Rail and Bus ticket is only valid for 1 day. 19. Do kids below 7 years old travel for free? Yes, kids below 7 years old travel for free. 20. Is there a special price for kids, senior citizen or disabled? The combo Rail and Bus ticket is RM10.00 (single journey) per person. 21. Can I purchase the ticket in advance? You can only purchase your ticket on the day that you plan to travel. 22. Can you accommodate special needs? (e.g wheelchair) For now, the bus is not accessible for wheelchair users. 23. How many luggage can I bring? The luggage rack onboard can fit between luggage. 24. How do I identify the shuttle bus? The shuttle buses have a special bus wrap and LED display (E1 LRT Putra Height to KLIA1/ KLIA2) so you can identify the Rapid KL Airport Shuttle buses. 25. What is the time of the last bus from Putra Heights Bus Hub / KLIA & KLIA 2? First bus from Putra Height Bus Hub is at 6:30am Last bus from Putra Height Bus Hub is at 10:30pm First bus from KLIA & KLIA 2 is at 6:00am Last bus from KLIA & KLIA 2 is at 10:00pm 26. What type of bus do you use? We use low floor Scania K250 buses. 27. What kind of facilities do you offer at Putra Heights Bus Hub? (e.g wi-fi, toilet, F&B kiosk, prayer room) We have comfortable and air-conditioned waiting area. If you wish to use the toilet or prayer room, the facilities are available at the LRT station. 28. Do you offer lower fares for large groups? We do not have special pricing for large groups. Page 4 of 5 Updated as of

5 29. Do you offer group charters? We do not offer group charters. 30. I m a frequent user, do you have a monthly pass? We do not offer monthly pass. 31. I changed my itinerary; can I get a refund? All sales are final. We do not offer refund. 32. Who can I call for Lost & Found? You may contact Rapid KL Helpline at for assistance. Details as below: - Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am pm In case you missed us during this time, you may reach us on social media channels or to suggest@rapidkl.com.my 33. Where can I get more information about this service? For more information about this service, you may visit our website, Is there any specific general line I can call for enquiries? You may contact Rapid KL Helpline at for assistance. Details as below: - Monday to Friday: 7am to 8.30pm Saturday, Sunday & Public Holiday: 8.30am pm In case you missed us during this time, you may reach us on social media channels or to suggest@rapidkl.com.my Page 5 of 5 Updated as of