LUFTHANSA GROUP. August 2018 Thomas Dionisius

Size: px
Start display at page:

Download "LUFTHANSA GROUP. August 2018 Thomas Dionisius"

Transcription

1 LUFTHANSA GROUP August 2018 Thomas Dionisius

2 Lufthansa Group development: we have added European airlines with long standing histories to our portfolio Premium Network Airlines Value Airlines / Point-to-Point Aviation Services + >500 other service companies 130 million passengers > 1 million flights 728 aircraft 700 million meals Page 2

3 Our Offer: The LHG airlines serve 38 destinations in The Americas and connect directly to FRA, ZRH, MUC, VIE, BRU, DUS and CGN code share destinations Page 3

4 Our brands: We maintain distinct brand characteristics for each airline and differentiate the look-and-feel Thoughtthrough Dedicated to the individual Cultivated Charming Lufthansa Nonstop you Warmhearted Austrian The charming way to fly Highly competent Swiss Made of Switzerland Genuine & discreet High-quality & careful Personal & friendly Brussels We go the extra smile Human & hospitable Enabling Agile Personal Eurowings The plane to be Think & act low cost Go beyond Show passion Page 4

5 Identity: LHG brands represent different choice to customer but also are icons of national history in their home countries but require a streamlined approach in The Americas in order to use synergies and have one offer to the customer Page 5

6 Our homework: We have streamlined policies, defined one offer to the customer, and have been working on harmonizing IT-tools Special offer SMEs Partner Plus Benefit (in JV: Propel, Perks Plus) One portal for agent information Experts One Booking Tool for Groups Book-a-Group Page 6

7 BtC experience: Digital trends in the travel universe shape the value chain along all customer touchpoints Post-flight Continued customer interaction & binding Complaint management Airport / Inflight Relevant retailing ground & onboard Cabin development Pre-flight Ancillaries along the way & new services Intermodal concepts & joint venture Seamless airport experience Page 7 Mobile First Concierge Services (Hospitality + AI) Prescriptive Analytics & Recommendations New Forms of Social Communication & Selling Data access and analytics competencies as successdrivers Inspiration Individual trip tailoring based on big data Reach customer easily via digital channels Booking Personalized up- & cross-selling offers Seamless booking & payment

8 BtB Megatrends: we are working to create new offers in a changing ecosystem and enhance our BtB product offering General Megatrends LHG Offer Airline Industry Trends Social Media AI Blockchain Peer-to-peer Personalizatio n Digitalization Big Data New B2B customer segmentation Dynamic product packaging Flight & non-flight ancillary focus capability Unbundling / Rebundling Selfservicing One Order New travel behavior (e.g. bleisure ) Automation Predictive analytics Augmented / virtual reality Omni-channel distribution B2B Social Media Innovative B2B Products & Programs NDC & Direct Connect Differentiated customer loyalty Page 8

9 New Premium: We drive automation, digitalization, and personalization and establish a New Premium throughout the Lufthansa Group Automation: Simplified Travel Chain Automated Check-in Biometrics to board Self Service & Digitalization Digital Baggage Tag Airport Maps based on locationdependent Services Personalized Services & New Concepts Digital Travel Companion Facebook Messenger Chatbot Higgins Personalized communication New Digital business models Co-operation start ups Lufthansa Open API Innovation hub in Shanghai & Berlin Connectivity Next Generation Connectivity LoungeNet 2.0 Digitalize the core Ipad for crews Paperless cockpit Page 9

10 Outlook: LHG will lead the industry with innovative travel solutions To our partners (BtB): One face to the customer To our customers (BtC): Different Choices Page 10

11 Thank you very much for your attention! lufthansagroup.com

THE REAL-TIME AIRLINE TAKES FLIGHT

THE REAL-TIME AIRLINE TAKES FLIGHT THE REAL-TIME AIRLINE TAKES FLIGHT THE AIRLINE INDUSTRY HAS ALWAYS BEEN CHARACTERIZED BY HIGHLY CYCLICAL DEMAND AND LOW PROFITABILITY, STRONGLY INFLUENCED BY EXTERNAL FACTORS SUCH AS THE FUEL PRICE. In

More information

Derek Sharp Senior Vice President and Managing Director Air Commerce December 17, 2015

Derek Sharp Senior Vice President and Managing Director Air Commerce December 17, 2015 Derek Sharp Senior Vice President and Managing Director Air Commerce December 17, 2015 Airline content Network carriers Low cost carriers Airline merchandising Ancillaries Tailored offerings (Rich Content

More information

Labs: How Travelport is redefining the airline customer experience. David Gomes Commercial Director, Air Commerce

Labs: How Travelport is redefining the airline customer experience. David Gomes Commercial Director, Air Commerce Labs: How Travelport is redefining the airline customer experience David Gomes Commercial Director, Air Commerce Travel Commerce Platform GDS GDS GDS Empowered selling Unrivalled content Platform FIS has

More information

LSG Sky Chefs at InnoTrans Join us on a journey to new horizons

LSG Sky Chefs at InnoTrans Join us on a journey to new horizons LSG Sky Chefs at InnoTrans 2014 0 Join us on a journey to new horizons AGENDA 1. WHO WE ARE 2. OUR JOURNEY TO NEW HORIZONS 3. NEW PARTNERSHIP WITH NTV 1 Join us on a journey to new horizons WHO WE ARE

More information

NEXTT. Anne Carnall Program Manager, Future Airports. 12 December 2018

NEXTT. Anne Carnall Program Manager, Future Airports. 12 December 2018 NEXTT Anne Carnall Program Manager, Future Airports 12 December 2018 1 NEXTT vision improve and streamline the customer experience through the airport and beyond By means of coordinating the adoption of

More information

Digital Commerce for Travel Retail

Digital Commerce for Travel Retail Company profile Founded in 1985 Head Office Ireland (Dublin) Countries with offices 7 countries (Ireland, UK, China, USA, Netherlands, Argentina, Philippines) "Datalex is a market leader in digital commerce

More information

We transform travel companies into travel retailers

We transform travel companies into travel retailers Company profile Founded in 2002 Head Office address Ireland (Dublin) Countries with offices 4 countries (Ireland, Spain, Hong Kong SAR, Poland, China) OpenJaw Technologies is a market leading ecommerce

More information

The Transforming Airport

The Transforming Airport DAY 2 FOUR PATHWAYS The Transforming Airport Distributed Airport Infrastructure Airport infrastructure; Creating greater choice and convenience for passengers is driving the trend for off-airport facilities.

More information

Navitaire GoNow Day-of-departure services

Navitaire GoNow Day-of-departure services Navitaire GoNow: Day-of-Departure Made Smarter GoNow is Navitaire s advanced day-of-departure suite offering today s evolving airlines a comprehensive, scalable solution to support efficient, cost-effective

More information

Farelogix Corporate Backgrounder. February 2014

Farelogix Corporate Backgrounder. February 2014 Farelogix Corporate Backgrounder February 2014 Copyright Farelogix 2014 farelogix.com CORPORATE BACKGROUNDER Founded in 1998, Farelogix Inc. is a recognized travel industry leader whose innovative technology

More information

Star Alliance Ambassador Club Session Zurich - 04 May Airline sales part: Member carriers digital offer: tools and apps

Star Alliance Ambassador Club Session Zurich - 04 May Airline sales part: Member carriers digital offer: tools and apps Star Alliance Ambassador Club Session Zurich - 04 May 2018 Airline sales part: Member carriers digital offer: tools and apps Airline sales part: Member carriers digital offer: tools and apps Star Alliance

More information

Airport IT Are you ready for the future

Airport IT Are you ready for the future Airport IT Are you ready for the future Life was simple Trends Affecting Airports in the next 20 years It s all about me! I can travel the world (virtually) I am the new (middle class) passenger Shifting

More information

At the Heart of Elevating CX in Travel

At the Heart of Elevating CX in Travel At the Heart of Elevating CX in Travel Reshaping the Future of Flyer Experience Abstract The travel industry is undergoing a fundamental shift and is on the verge of disruption owing to the growth of an

More information

Tech Trends That Are Defining The Future Of Travel

Tech Trends That Are Defining The Future Of Travel Tech Trends That Are Defining The Future Of Travel 1. Mobile Is The Key Travel Management Device Since 2014, mobile has overtaken desktop usage for travel bookings, and that does not predict to change

More information

Natural partners How airports and airlines can jointly boost revenues, lower costs, and improve the customer experience

Natural partners How airports and airlines can jointly boost revenues, lower costs, and improve the customer experience Natural partners How airports and airlines can jointly boost revenues, lower costs, and improve the customer experience Strategy& is part of the PwC network Contacts About the authors Chicago Dr. Andrew

More information

Air Carrier Update II Lufthansa Group

Air Carrier Update II Lufthansa Group Air Carrier Update II Lufthansa Group Daniel Pauli Manager Intercontinental Network Planning Washington D.C, Dec 7, 2017. lufthansagroup.com Who we are Lufthansa Group: Three-pillar strategy Shareholders

More information

New ways to fly across the Atlantic

New ways to fly across the Atlantic New ways to fly across the Atlantic We are committed to providing more options for our customers so that they can choose the experience that fits their needs. Earlier this year, we began offering a new

More information

Vision for Intelligent Airports

Vision for Intelligent Airports Vision for Intelligent Airports Unleashing The Potential of Airports Norbert Steiger Regional Vice President - LAC SITA The time is now 3 key trends are coming together Mobility Self-Service Collaborative

More information

Disruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries

Disruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries Disruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries 5 years ago Now In 5 years Smartphones share (%) 18,6% 74,6% Total share? Will it

More information

The In-Flight Monetisation & Services Platform PRODUCT BROCHURE

The In-Flight Monetisation & Services Platform PRODUCT BROCHURE The In-Flight Monetisation & Services Platform PRODUCT BROCHURE Immfly improves your flight services with gate-to-gate video streaming, publications, shopping and transactions Why is Immfly relevant to

More information

New Distribution Capability (NDC) Enhancing Business and Leisure Travel

New Distribution Capability (NDC) Enhancing Business and Leisure Travel New Distribution Capability (NDC) Enhancing Business and Leisure Travel TTI Business and Leisure Come Together, London, 19 September 2017 NDC Basics BE - A real example From BE website, I can buy ancillaries

More information

Digitalization of airports

Digitalization of airports Digitalization of airports Experience and learnings from a European perspective Dr. Martin Streichfuss Head of Transportation Competence Center, Roland Berger Shanghai, 13th October 2016 Introduction The

More information

ATPCO. Intended positioning on the market

ATPCO. Intended positioning on the market Company profile Founded in 1965 Head Office address USA (Washington Dulles International Airport) Countries with offices 3 countries (USA, UK, Singapore) Main activities Number of employees Countries with

More information

OVERVIEW. Eurowings boosts tour operator sales across international markets PEAKWORK CASE STUDY: EUROWINGS

OVERVIEW. Eurowings boosts tour operator sales across international markets PEAKWORK CASE STUDY: EUROWINGS PEAKWORK CASE STUDY: EUROWINGS Eurowings boosts tour operator sales across international markets Distribution diversification with Peakwork technology State: July 2018 BACKGROUND Eurowings is Lufthansa

More information

5 Ways Mobility Unlocks New In-Flight Revenue Opportunities

5 Ways Mobility Unlocks New In-Flight Revenue Opportunities 5 Ways Mobility Unlocks New In-Flight Revenue Opportunities 5 Ways Mobility Unlocks New In-Flight Revenue Opportunities Technology disruption has spurred widespread changes in consumer-facing industries.

More information

NDC - One Order Pilot

NDC - One Order Pilot NDC - One Order Pilot Insel Air Dutch Caribbean carrier that serves as the national airline of Curaçao. Serves 5 destinations Aruba Curacao St. Maarten Bonaire Paramaribo 3 aircrafts Fokker 50's Embraer

More information

THE FIRST CHOICE FOR FREQUENT TRAVELERS

THE FIRST CHOICE FOR FREQUENT TRAVELERS THE FIRST CHOICE FOR FREQUENT TRAVELERS One of SAS s strategic priorities is to be the first choice for frequent travelers. We define frequent travelers as individuals who take five or more return flights

More information

How Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Passenger Experience

How Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Passenger Experience How Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Putting you at the heart of online travel since 1997 www.eyefortravel.com More than half the world s airports see IT investment

More information

PROS Inc. Intended positioning on the market

PROS Inc. Intended positioning on the market Company profile Founded in 1987 Head Office USA (Houston) Countries with offices 5 countries (USA., Bulgaria, Ireland, England, France, Germany) PROS is powering the shift to modern commerce, helping competitive

More information

At the Heart of Enhancing Air Travel Experience

At the Heart of Enhancing Air Travel Experience At the Heart of Enhancing Air Travel Experience Airline Travelers to Get the Bigger, Better Deal IATA s new standard, NDC, is a bold move intended to modernize third-party distribution of products Abstract

More information

NDC Overview Star Alliance Ambassador Club. 31 August 2018

NDC Overview Star Alliance Ambassador Club. 31 August 2018 NDC Overview Star Alliance Ambassador Club 31 August 2018 What s the market problem? Airlines Travel Agents Customer Experience Don t have the freedom to distribute their products across channels without

More information

Simplifying the Business

Simplifying the Business Simplifying the Business Five ways air transport is getting better Philippe Bruyère Program Director - StB To represent, lead and serve the airline industry Welcome everyone. My name is Philippe Bruyère,

More information

PASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout.

PASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. NEXTT JOURNEY Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. 00 THROUGHOUT THE JOURNEY IDENTITY MANAGEMENT Biometrics are used to confirm identity

More information

IBS Software Services Private Limited

IBS Software Services Private Limited Company profile Founded in 1997 Head Office India (Trivandrum) Countries with offices IBS has offices in USA, India, Australia, Japan, UK and UAE. IBS is structured along 3 business verticals in order

More information

FACILITATION PANEL (FALP)

FACILITATION PANEL (FALP) International Civil Aviation Organization WORKING PAPER FALP/10-WP/19 Revised 29/8/18 FACILITATION PANEL (FALP) TENTH MEETING Montréal, 10-13 September 2018 Agenda Item 6: Other matters FACILITATION FOR

More information

New Distribution Capability (NDC) Together, Let s Build Airline Retailing

New Distribution Capability (NDC) Together, Let s Build Airline Retailing New Distribution Capability (NDC) Together, Let s Build Airline Retailing August 2016 NDC Basics Together, let s build airline retailing. - Why NDC? To modernize the way air products are retailed to travel

More information

Never Just Stay. Stay Inspired. CONRAD EMEA DEVELOPMENT BROCHURE. Conrad Dubai, UAE

Never Just Stay. Stay Inspired. CONRAD EMEA DEVELOPMENT BROCHURE. Conrad Dubai, UAE Never Just Stay. Stay Inspired. CONRAD EMEA DEVELOPMENT BROCHURE Conrad Dubai, UAE Conrad Istanbul Bosphorus, Turkey Brand Overview Conrad Hotels & Resorts is the destination for a new generation of luxury

More information

Wärtsilä Italia S.p.A. Confindustria Venezia Giulia - Trieste, 28 th February 2018

Wärtsilä Italia S.p.A. Confindustria Venezia Giulia - Trieste, 28 th February 2018 Wärtsilä Italia S.p.A. Confindustria Venezia Giulia - Trieste, 28 th February 2018 1 THIS IS WÄRTSILÄ A global leader in advanced technologies and complete lifecycle solutions for the marine and energy

More information

Long Haul Branded Fares & Basic Economy on non-north Atlantic routes

Long Haul Branded Fares & Basic Economy on non-north Atlantic routes Long Haul Branded Fares & Basic Economy on non-north Atlantic routes Following the announcement that we will be introducing a new long haul Basic Economy fare on our routes in partnership with our Atlantic

More information

EMD ELECTRONIC MISCELLANEOUS DOCUMENT

EMD ELECTRONIC MISCELLANEOUS DOCUMENT EMD ELECTRONIC MISCELLANEOUS DOCUMENT INTRODUCTION The EMD is a new feature of the Electronic Miscellaneous Document (EMD) product. Its aim is to provide Amadeus travel agents with the list of airlines

More information

AIRPORT OF THE FUTURE

AIRPORT OF THE FUTURE AIRPORT OF THE FUTURE Airport of the Future Which airport is ready for the future? IATA has launched a new activity, working with industry partners, to help define the way of the future for airports. There

More information

Collaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience

Collaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience Collaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience Presentation at the 23 rd ACI Africa Region Annual Conference 14 th October 2014, Durban by Torsten

More information

European leader in the online travel and leisure industry

European leader in the online travel and leisure industry European leader in the online travel and leisure industry WHO WHAT Leading full service provider in the online travel and leisure industry ranked among the first five OTA worldwide according to GTV* Fast

More information

DIGITALIZATION AND ITS IMPACT ON AVIATION

DIGITALIZATION AND ITS IMPACT ON AVIATION 2017 DIGITALIZATION AND ITS IMPACT ON AVIATION Authors: Nicole Mattig Senior Consultant PROLOGIS AG mattig@prologis.aero Joel Hausweiler Consultant PROLOGIS AG hausweiler@prologis.aero INTRODUCTION Is

More information

22% 13% Increase in WEB SALES through new website using analytics and testing SOLUTION RESULTS. Adobe Customer Story

22% 13% Increase in WEB SALES through new website using analytics and testing SOLUTION RESULTS. Adobe Customer Story Sailing away on a dream cruise. Costa Crociere introduces travelers to the magic of cruises with personalized web experiences built on Adobe Experience Manager. One of the biggest achievements of Adobe

More information

ISSUANCE OF A ZERO- AMOUNT EMD-A IN AMADEUS GDS

ISSUANCE OF A ZERO- AMOUNT EMD-A IN AMADEUS GDS Operational information for Travel Agencies ISSUANCE OF A ZERO- AMOUNT EMD-A IN AMADEUS GDS This document is valid for: Austrian Airlines Lufthansa SWISS Brussels Airlines Eurowings Status: 28 May 2018

More information

Travel Communication. Concept Paper V 1.0

Travel Communication. Concept Paper V 1.0 Travel Communication Concept Paper V 1.0 1 DISCLAIMER The information contained in this document is subject to constant review in the light of changing government requirements and regulations. No reader

More information

Oliver Wyman 2018 Flight Operations Survey

Oliver Wyman 2018 Flight Operations Survey National Training Aircraft Symposium (NTAS) 2018 - The Changing Role of the Pilot Aug 14th, 9:00 AM - 10:15 AM Oliver Wyman 2018 Flight Operations Survey Jeff Green M.B.A. Project Manager - Transportation

More information

A History of Innovation at London's Gatwick Airport

A History of Innovation at London's Gatwick Airport AVIATION SOLUTIONS CASE STUDY A History of Innovation at London's Gatwick Airport Simon Meyer - Managing Director of Aviation Solutions at Human Recognition Systems Simon.meyer@humanrecognitionsystems.com

More information

AI in a SMART AIrport

AI in a SMART AIrport AI in a SMART AIrport Steve Lee CIO & Group SVP(Technology) Changi Airport Group (Singapore) Pte. Ltd. 24 Oct 2017 2017 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced

More information

New ways to fly across the Atlantic

New ways to fly across the Atlantic New ways to fly across the Atlantic Effective June 5, 2018, United Airlines in line with Atlantic Joint Venture partners Air Canada and Lufthansa Group, will introduce a new fare option in select trans-atlantic

More information

OVERVIEW. Holidays.ch boosts holiday bookings for major airlines PEAKWORK CASE STUDY: HOLIDAYS.CH. Powered by Peakwork s Dynamic packaging solution

OVERVIEW. Holidays.ch boosts holiday bookings for major airlines PEAKWORK CASE STUDY: HOLIDAYS.CH. Powered by Peakwork s Dynamic packaging solution PEAKWORK CASE STUDY: HOLIDAYS.CH Holidays.ch boosts holiday bookings for major airlines Powered by Peakwork s Dynamic packaging solution State: February 2018 BACKGROUND Many international airlines are

More information

NDC is a response to 3 challenges that exist in today s airline distribution eco-system:

NDC is a response to 3 challenges that exist in today s airline distribution eco-system: 1 NDC is a response to 3 challenges that exist in today s airline distribution eco-system: Airlines don t have the ability to distribute their products across the travel agent channel without being,owing

More information

Airlines Demand Forecasting Leveraging Ancillary Service Revenues

Airlines Demand Forecasting Leveraging Ancillary Service Revenues Airlines Demand Forecasting Leveraging Ancillary Service Revenues An approach by TCG Digital Traditional Revenue Management and Demand Forecasting The year 1978 started off the transformation of the Airlines

More information

Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013

Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Air New Zealand - Self Service Check-in Qantas - Q-card & Q Bag Tag RFID enabled Frequent Flyer Card Q-card RFID enabled Permanent

More information

At the Heart of Reinventing Air Travel

At the Heart of Reinventing Air Travel At the Heart of Reinventing Air Travel Airline Redux: How IoT is Set to Change Travel as We Know It Enhancing Passenger Experience Through the Travel Lifecycle Hemant Bhatt Abstract In today s fast-paced,

More information

Growing through Alliances and Consolidation

Growing through Alliances and Consolidation Growing through Alliances and Consolidation Götz Ahmelmann VP Alliances, Strategy and Subsidiaries Deutsche Lufthansa AG MUC, Terminal 2 June 25, 2008 The objectives of Lufthansa Passenger Airline 1 Leading

More information

New Distribution Capability (NDC)

New Distribution Capability (NDC) Together Let s Build Airline Retailing Accountable Document Validated official document (such as any type of an airline ticket, or a Standard Traffic Document (STD) or payment voucher) that has a value

More information

WORLD PASSENGER SYMPOSIUM

WORLD PASSENGER SYMPOSIUM WORLD PASSENGER SYMPOSIUM Innovating better, together 24-26 October 2017 CCIB Barcelona, Spain Principal Sponsor Tuesday 24 October 2017 14:45-18:15 The Passenger Trends 14:45 15:05 Setting the Scene:

More information

Digital Transformation

Digital Transformation Digital Transformation Changing the Passenger Experience Eric Leopold Director FDS Transformation 1 Agenda Big Picture NDC One ID Baggage NEXTT 2 Future of airline industry 2035 Change drivers Society

More information

Materna Integrated Passenger Services (Materna ips)

Materna Integrated Passenger Services (Materna ips) Materna Integrated Passenger Services (Materna ips) Materna ips accompanies airline passengers throughout their whole journey: from web check-in at home, through all the handling points at their departure

More information

NDC Exchange. BRYAN TRAUGER Product Manager, Data Platform and NDC Services, ATPCO. MARK KOSIKOWSKI Manager, Commercial Distribution, Air Canada

NDC Exchange. BRYAN TRAUGER Product Manager, Data Platform and NDC Services, ATPCO. MARK KOSIKOWSKI Manager, Commercial Distribution, Air Canada NDC Exchange BRYAN TRAUGER Product Manager, Data Platform and NDC Services, ATPCO MARK KOSIKOWSKI Manager, Commercial Distribution, Air Canada RICH MILLER General Manager North America, Serko Ltd. CHUCK

More information

Electronic flight bags built. with Microsoft technology

Electronic flight bags built. with Microsoft technology Electronic flight bags built with Microsoft technology January 2015 Microsoft has history in the airline industry, and our vision for the EFB is an exciting leap forward. Learn about our strategy in this

More information

For more information, please go to or drop us a line at

For more information, please go to   or drop us a line at SimpliFlying is a global consultancy that believes in thinking differently about aviation marketing. We are one of the largest in the world, having worked with over 80 airlines and airports globally. Our

More information

A Perspective - Adoption and Challenges of New Distribution Capability (NDC)

A Perspective - Adoption and Challenges of New Distribution Capability (NDC) www.niit-tech.com A Perspective - Adoption and Challenges of New Distribution Capability (NDC) Thought Paper CONTENTS Introduction 3 NDC Enablement Model and Critical Success Factors 4 Benefits from NDC

More information

BWG/GAPS 2018 Overview. November 1, 2018

BWG/GAPS 2018 Overview. November 1, 2018 BWG/GAPS 2018 Overview November 1, 2018 Agenda Introduction Growth Economic Perspective World Travel & Tourism Council Perspective Why and How is our Industry Changing IATA 2018 Global Passenger Survey

More information

Greetings / Introduction Good afternoon to the Representatives of the European Parliament, the European Council and the European Commission

Greetings / Introduction Good afternoon to the Representatives of the European Parliament, the European Council and the European Commission Keynote Speech Christoph Franz, Chairman and Chief Executive Officer Deutsche Lufthansa AG, Luncheon at the European Aviation Club, March 20, 2012, Brussels (Check against delivery) Greetings / Introduction

More information

Frankfurt Airport Preparing for the Future!

Frankfurt Airport Preparing for the Future! SESSION 3. Aviation Demand & Capacity Expansion Frankfurt Airport Preparing for the Future! Pierre Dominique PRUEMM Senior Executive Vice President, Incheon, September 6, 2017 Frankfurt Airport Preparing

More information

2016 Global Passenger Survey. Results Highlights

2016 Global Passenger Survey. Results Highlights 2016 Global Passenger Survey Results Highlights I want everything to go smoothly on my day-of-travel I m willing to give more information in order to speed up checks I d rather be shopping than queueing

More information

Singapore Airlines Group Analyst/Media Briefing HALF YEAR FY RESULTS 5 NOVEMBER 2012 THE PARENT AIRLINE 1H FY2012/13 RESULTS

Singapore Airlines Group Analyst/Media Briefing HALF YEAR FY RESULTS 5 NOVEMBER 2012 THE PARENT AIRLINE 1H FY2012/13 RESULTS Singapore Airlines Group Analyst/Media Briefing HALF YEAR FY2012-13 13 RESULTS 5 NOVEMBER 2012 THE PARENT AIRLINE 1H FY2012/13 RESULTS THE PARENT AIRLINE COMPANY RESULTS 2Q & 1H FY12/13 2Q/12 $million

More information

FLIGHT PATH FOR THE FUTURE OF MOBILITY

FLIGHT PATH FOR THE FUTURE OF MOBILITY FLIGHT PATH FOR THE FUTURE OF MOBILITY Building the flight path for the future of mobility takes more than imagination. Success relies on the proven ability to transform vision into reality for the betterment

More information

Leadership in corporate travel and expense management solutions in Brazil and Latin America.

Leadership in corporate travel and expense management solutions in Brazil and Latin America. Company profile Founded in 2004 Head Office Brazil (Rio de Janeiro) Countries with offices 1 country (Brazil) Main activities "Development of corporate travel and expense management solutions" Number of

More information

Remote Towers and the Digitalising of Middle Eastern & European ATM Infrastructure

Remote Towers and the Digitalising of Middle Eastern & European ATM Infrastructure Remote Towers and the Digitalising of Middle Eastern & European ATM Infrastructure Mr Peter Hotham Deputy Executive Director ACI Exchange 2017 Muscat 6 December 2017 MAKING IT HAPPEN The Mission The Aviation

More information

Ancillary Revenue On-Site Consulting Package

Ancillary Revenue On-Site Consulting Package Ancillary Revenue On-Site Consulting Package Overview Airlines enjoy greater revenue success when they become effective retailers, rather than passive shopkeepers. IdeaWorks offers a one-price solution

More information

08-JUL Innovation Challenges for Airports of the Future. ASDA Seminar 2013, Toulouse Chris Schneider

08-JUL Innovation Challenges for Airports of the Future. ASDA Seminar 2013, Toulouse Chris Schneider 08-JUL-2013 Innovation Challenges for Airports of the Future ASDA Seminar 2013, Toulouse Chris Schneider Airports as transport infrastructure and experience providers Airports... are the intermodal transition

More information

Benefits of NEXTT. Nick Careen SVP, APCS. Will Squires Project Manager, Atkins. Anne Carnall Program Manager, NEXTT

Benefits of NEXTT. Nick Careen SVP, APCS. Will Squires Project Manager, Atkins. Anne Carnall Program Manager, NEXTT Benefits of NEXTT Nick Careen SVP, APCS Anne Carnall Program Manager, NEXTT Will Squires Project Manager, Atkins 12 December 2018 1 Our industry continues to grow Our forecasts predict there will be 8.2

More information

Lufthansa s Group Strategy and Setup for Passenger Business Investor Day 2007 Frankfurt/Main, January 25th, 2007

Lufthansa s Group Strategy and Setup for Passenger Business Investor Day 2007 Frankfurt/Main, January 25th, 2007 Lufthansa s Group Strategy and Setup for Passenger Business Investor Day 2007 Frankfurt/Main, January 25th, 2007 1 Wolfgang Mayrhuber Chairman of the Executive Board and CEO Deutsche Lufthansa AG Overview

More information

Advancing FTD technologies and the opportunity to the pilot training journey. L3 Proprietary

Advancing FTD technologies and the opportunity to the pilot training journey. L3 Proprietary Advancing FTD technologies and the opportunity to the pilot training journey L3 Proprietary Aviation Training Innovation Over the past decade the airline training industry has pursued technology to improve

More information

A conversation with David Siegel, CEO, US Airways

A conversation with David Siegel, CEO, US Airways A MAGAZINE FOR AIRLINE EXECUTIVES OCTOBER 2003 T a k i n g y o u r a i r l i n e t o n e w h e i g h t s E X T R E M E A I R L I N E M A N A G E M E N T A conversation with David Siegel, CEO, US Airways

More information

The Aircraft Experience. GAPS Day 2 The Aircraft Experience

The Aircraft Experience. GAPS Day 2 The Aircraft Experience The Aircraft Experience GAPS Day 2 The Aircraft Experience GAPS Day 2 The Aircraft Experience Nawal Taneja, Airline Business Strategist, Ohio State University GAPS Day 2 The Aircraft Experience 2018 Highlights

More information

Aviation fuelling at its best

Aviation fuelling at its best Aviation fuelling at its best Welcome to Skytanking Into-Plane Fuelling Storage & Hydrant Management Investment Projects Engineering Skytanking is a specialist, independent aviation fuelling company providing

More information

DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION

DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION Kari Savolainen, CEO Finavia Corporation 2nd Annual World Aviation Conference, Seoul September 7, 2017 Facts on Finavia 2016 Figures 21 airports

More information

Content Delivery to Aircraft: The Challenge

Content Delivery to Aircraft: The Challenge Content Delivery to Aircraft: The Challenge Vertically-integrated Service Satellite Content Delivery Advantage for Airlines and Passengers Christian Rigal - ViaSat UK christian.rigal@viasat.com ViaSat

More information

Press release. Amadeus maintains strong financial growth in the first quarter of the year

Press release. Amadeus maintains strong financial growth in the first quarter of the year Press release Amadeus maintains strong financial growth in the first quarter of the year May 5, 2017 Amadeus performance was strong in the first three months of the year. This was supported by the timing

More information

Re-imagining flying experience in India Ministry of Civil Aviation, India

Re-imagining flying experience in India Ministry of Civil Aviation, India Re-imagining flying experience in India Ministry of Civil Aviation, India Approach Note June 2017 Our objective Create a digital framework that enhances passenger experience and strengthens security at

More information

Airlines. Focus on the customer. Global Airport and Passenger Symposium October 2 - October 4, 2018 Athens, Greece.

Airlines. Focus on the customer. Global Airport and Passenger Symposium October 2 - October 4, 2018 Athens, Greece. airlines.iata.org ISSUE 02 Issue 02: Wednesday 3 October 2018 Airlines. Global Airport and Passenger Symposium October 2 - October 4, 2018 Athens, Greece Focus on the customer Air travel in Greece continues

More information

How Technology is Shaping the Airport World

How Technology is Shaping the Airport World How Technology is Shaping the Airport World Presenter name here Guy Stephenson Chief Commercial Officer, Gatwick Airport An airport on the up growing passengers through competing 8 years of competition

More information

Intermodality for ticketing

Intermodality for ticketing Intermodality for ticketing Marc GUIGON 马传儒 UIC Senior Advisor Passenger Transport Shanghai November 2013 上海 2013 年 11 月 Future of eticketing : Mobility 2 THNS Shanghai November 2013 Marc GUIGON What Needs

More information

INFLIGHT INTERNET ANYWHERE

INFLIGHT INTERNET ANYWHERE For today s airlines to deliver a truly rewarding inflight experience, they need a reliable high quality broadband connection with the capacity to service more routes as passenger demands increase. With

More information

Fokker Technologies The Fokker mind, heart and soul

Fokker Technologies The Fokker mind, heart and soul Fokker Technologies Fokker Technologies The Fokker mind, heart and soul A deeper understanding that all parts of an aircraft are interconnected. Like the human body an aircraft is one, fully integrated

More information

Fast Travel Now & What s next. Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific

Fast Travel Now & What s next. Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific Fast Travel Now & What s next Youn Kim Airport, Passenger, Cargo & Security, Asia-Pacific IATA 2016 Global Passenger Survey I want everything to go smoothly on my day-of-travel I m willing to give more

More information

2004/05 Full Year Results Presentation to Investors

2004/05 Full Year Results Presentation to Investors Geoff Dixon Chief Executive Officer 2004/05 Full Year Results Presentation to Investors 18 August 2005 Group Highlights 12 months to June 2005 12 months to June 2004 Increase/ (decrease) % Sales and operating

More information

DANSK LUFTFARTS ÅRSMØDE RICKARD GUSTAFSON, PRESIDENT & CEO SAS

DANSK LUFTFARTS ÅRSMØDE RICKARD GUSTAFSON, PRESIDENT & CEO SAS DANSK LUFTFARTS ÅRSMØDE RICKARD GUSTAFSON, PRESIDENT & CEO SAS 23.05.2018 1 SAS AT A GLANCE 2 THE FUTURE OF SCANDIAVIAN AVIATION 2 SAS is an important part of Scandinavian infrastructure A DAY IN THE LIFE

More information

Gogo Connected Aircraft Services

Gogo Connected Aircraft Services Gogo Connected Aircraft Services Connected Aircraft Services The power of a connected fleet These benefits are made possible through Gogo Inflight Services, the Gogo FLEX Inflight System, the Gogo Inflight

More information

1. Introduction Operational Information... 2

1. Introduction Operational Information... 2 Lufthansa description and handling advice regarding the introduction of additional advanced seat reservation options in Economy Class starting 26th November 2013 Travel Agent Information 05 December 2013

More information

New Distribution Capability (NDC)

New Distribution Capability (NDC) New Distribution Capability (NDC) Background What is NDC NDC brought to life The end-to-end scope Progress to date and roadmap How you can benefit Topics covered From Flight Distribution Travel agents

More information

High-speed connectivity solutions for airlines

High-speed connectivity solutions for airlines High-speed connectivity solutions for airlines In-flight internet, onboard entertainment, and flight operations Viasat commercial aviation Our mission, your solution Viasat brings its proven high-speed

More information

Aer Lingus Case Study - AeroDocs deployment to Aer Lingus. Aer Lingus cuts CASK with AeroDocs

Aer Lingus Case Study - AeroDocs deployment to Aer Lingus. Aer Lingus cuts CASK with AeroDocs Aer Lingus Case Study - AeroDocs deployment to Aer Lingus Aer Lingus cuts CASK with AeroDocs Paul Stanley, EFB Project Manager, Aer Lingus and Capt. Eamon Kierans, Manager Flight Ops Compliance, Aer Lingus

More information

New Distribution Capability. Commercial User Guide 2018

New Distribution Capability. Commercial User Guide 2018 New Distribution Capability Commercial User Guide 2018 Contents Disclaimer 3 Definitions 3 Executive Summary 4 What s new in this version? 4 1. Introduction 5 1.1 What is British Airways NDC? 5 1.2 What

More information

Results for the First Nine Months of 2007

Results for the First Nine Months of 2007 Results for the First Nine Months of 2007 Flughafen Wien Group 22. August 2006 Mag. Herbert Kaufmann Vorstandssprecher Flughafen Wien AG December 2007 Facts & Activities 16.9 m passengers in 2006 Share

More information