Daily Routine Quick Reference

Transcription

1 Daily Routine Quick Reference Sine In Sine in agent PM with a GS duty code BSIA5555PM/GS Dedicate CRT to flight 110 4D110 Associate printers 4S/ Display Flight Information Check loads VIL110 Check load PLR110 Check special services PSL110 Display Passenger Record Retrieve PNR for Smith on Flight 110 *YY110/23JANAAA-SMITH From name list *2 From LD list LR2 From confirmation number YFLYYY *YFLYYY From standby list 4WL/P2 Check In Passenger Check in 4A Manual bags 4A-NAME/I$Y1#BYY12345 Automated bags 4AS1$Y#T2 Release Seats and Process Standby Passengers Release reserved seats 4XALL Releases advanced boarding passes 4X-EARLY Process Volunteers 4AVOL Process Standbys 4WL Reconcile Passengers Reconcile passengers boarded 4K$9ABC Display baggage record 4B*110 Print Passenger Lists and Close Flight Print SPIL 4L$ Close flight 4PC CLOSE Un-dedicate 4WU 4U Sign out BSO HELP BSI HELP 4D HELP 4S/ HELP VIL HELP PDL HELP RETRIEVE HELP CKIN HELP 4X HELP BAGM HELP SPIL HELP CLOSE

2 Seat Map Quick Reference Seat Map Display All Classes for flight 110 with an arrival of AAA 4110/AAA Specify Class of Y on flight 110 arriving at AAA 4110YAAA Specify date; departure & arrival 4110/23JANAAABBB Available Seats Only 4110YBBB-A From Availability All Classes 41*/ From Availability Specify Class 41*Y From PNR 43* (Segment Number) Request Seat Not Available 4A$04A Seat Map is full, add passenger to list 4A$-H Continuation Entry when seat map is full 4A$-F Adjust Seat Map from Dedicated Set Block Seats 4S@AAABBB$03ABC/B Remove Seat 4S@AAABBB$06AB/X Delete a Seat Map 4S*110/23JAN@DELETE Unblock Seats 4S@AAABBB$03AB/. Add Seats (row must exist) 4S@AAABBB$22ABCD/. Add a Seat Map 4S*110/23JAN-2 Change SAK with reaccommodation 4S*110/23JAN@AAA BBB-2/YES SSR Displays SSR Item Displayed, BP Action Code 4$D SSR Item Displayed, BP Action Code, request 4A$10A different seat SSR Item Displayed, RS Action Code 4A$ 4A$10A HELP MAP HELP MAP HELP SSR

3 Flight Information Quick Reference Flight Status From Dedicated Set 4PF Current Date/ Board point 4PF110 Different Date 4PF110/23JAN Specific Board point 4PF110/23JANAAA Adding Remarks Inserting Remarks Deleting Remarks Updating Meal Counts Updating Special Meal Updating Crew Meal Updating Infant Count Command Entries Weather, Laymans Language FWVKIN Schedule Times, FLIFO 2110 Times, Plane No. FFI110 Weather, Coded Language (shortened for crew) FWDKIN Flight Times Inquiry FTI110 HELP 4L HELP CMD

4 Check-In Quick Reference Verify Passengers with Advance Boarding HELP 4V Passes Verify 1 Passenger 4V110$19A#BNBC Verify Multiple Passengers (max 7) 4V110$22A22B22C22D#BYY344956//59-4 Verify From Similar Name List 4V*4 If response is NO MATCH Ignore or Enter 4V*/ Continuation Entry to Verify From Similar Name 4V*l List Check In Positive Space Non Revenue HELP 4W/P Passenger Check In 1 passenger, One Bag 4A-P/name/first$Y1#BYY Issue Positive NR Coach BP and No Bag 4A-P/name/first$Y2#BNBC Duplicate Boarding Pass - Action HELP 4$D Issue Duplicate Boarding Pass (Does not verify) 4DUP$12A SSR Seat Display Indicates BP Issued (Does 4$D verify) Full fare standby codes 4WP X - Mishandled H - Confirmed but seat map full F - Go Show / No Record S - Standby

5 Manual Bag Tag Quick Reference Name Check-In HELP BAGM 1 Passenger, One Bag, Manual Bag Tag, Generic 4A110-SMITH/J$Y1#BYY Seat, Non-Dedicated CRT 1 Passenger, One Bag, Manual Bag Tag, Generic Seat 4A-SMITH/J$Y1#BYY Passenger, Range of Bags (3), Manual Bag Tag 4A-SMITH/J$Y1#BYY123456//58 1 Passenger, No Bags Checked, Requesting Window 4A-SMITH/J$W#BNBC Seat 3 Passengers, Sharing 2 Bags, Requesting Generic 4A-SMITH/J$Y3#BYY123456//58-3 Seat 3 Passengers, Each Specified Bag, Requesting 4A- Generic Seat ALLEN/B$Y3#BYY123456*NBC*YY PNR Displayed HELP 4A Single passenger, Segment 1, One Bag 4AS1$W#BYY All 5 passenger, Segment 1, Individual Bags 4AS1$Y5#BYY *YY123457*YY123458*YY Multiple passenger 2 nd Name Field, Seg 2, NBC 4AS2-2$W#BNBC Multiple Name Field, 3rd Name Field, 2ndpassenger, 4AS1-3.2$Y#BYY One Bag 2 passengers, Same Name, Segment 2, 4 Bags 4AS2$Y2#BYY234567/68/YY603567/68-2 Go-Show Passengers. HELP 4A- HELP GOSHOW No Record of Passenger but has ticket. If seats avail 4A110AAA-SMITH/RON$Yand map open, entry creates PNR and issues BP F#BYY432546//48 Go Show Passenger - passenger does not have ticket 4A110BBB-JENSEN/J$Y-F#BNBC or res., if flight avail for sale and map open will create (BBB-Off Point) PNR and issued BP, if the flight is open and map is full will create a PNR and place passenger on PPL with new record locator. Full Fare Standby passenger placed on high on 4AYYBBB-JONES/N$Y-X#BYY standby list as a Mishandled Passenger. Place confirmed passenger on standby list as 4A110BBB-DOE/J$Y-H#BNBC confirmed must have PNR for flight. If Seat Map Displays 4A$Y-H

6 Baggage Change Quick Reference Change Baggage Status Before Printing HELP 4BRB Add a Bag Prior 4BAB1.YY Add 2 Bags 4BAB2.YY123456*YY Delete a Bag Prior to $$ 4BRB1.YY Change Bag Tag Number 4BMB1.YY123456/YY Delete All Bags 4BRB1.ALL Delete All Bags For All Passengers 4BRBALL.ALL Change Baggage Status After Printing HELP 4BRB Add a Bag After $$ 1 Retrieve PNR - *-JOHNSON/M 2 Place in Modify Mode - 4B@1.1 3 Add Bag - 4BAB1.YY Confirm Change - $$ 5 Remove PNR from AAA - I Place in Modify Mode, Second Name Field, First Person 1 Retrieve PNR - *-JOHNSON/M 2 Place in Modify Mode With Name Select - 4B@2.1 3 Add Bag - 4BAB1.YY Confirm Change - $$ 5 Remove PNR from AAA - I Remove a Bag Same Procedure as above except use 4BRB1.YY Complete Destruction of Bag Record when Passenger HELP 4BRB Misses Connection Passenger Misses Connection and is Rerouted 1 Retrieve PNR - *-JOHNSON/M 2 Cancel Flight Segments Not Used- X2 also cancels seat assignments 3 Rebook on New Flight Y23JANAAABBBNN1 4 End Transaction and Redisplay the PNR - ER 5 Destroy the Old Bag Record - 4B@1.1/CNCL 6 Second Chance - 4B@1.1/CNCL 7 Issue BP for new Segment - 4A110- JOHNSON/M$#BYY987654//56 8 Confirm - $$ Itinerary Segments Prior to $$ HELP 4BRB Add Segments to the Baggage Itinerary 4BAI2.YY110AAABBB Add 2 Segments to NR Listing 4BAI1.YY110 AAABBB YY111BBBCCC Remove Baggage Itinerary Segment 2 4BRI2 Modify Baggage Itinerary Segment 2 4BMI2.YY110BBBCCC

7 Miscellaneous Display All Baggage Date in PNR Display History of Baggage Data Redisplay Baggage Prompt Ignore Baggage Transaction Display Baggage Prompt *BG *BH 4BP* 4BI 4BP* HELP 4BRB

8 Standby and Non Revenue Check-In Quick Reference Retrieve Waitlist /Standby List At Board Point Different Day, Different Board Point Name at Board Point Name at Board Point Day of Flight From Availability Retrieve PNR from list LIST Non Revenue Space Available Listing NRSA (does not verify at airport) Listing 2 or more, same surname (Does not verify at airport) Listing 2 or more, different surname (Does not verify at airport) From Availability (Does not verify at airport) Remove Standby Passenger from List Display List of Standby codes Verifying Non Rev Within 6 Hours at Airport Verify Non-Rev Verify Non-Rev W/Bags Change Seat Requests Change Seat from 10A to 9C Cancel Seat HELP 4WL 4WL110 4WL110/23JANAAA 4WL110/23JAN BBB-SMITH 4WL110-SMITH 4WL/L2 4WL/P2 HELP NRSA 4W110Y23JAN AAABBBSA1-SA3P/ S/JONES/JAN E - End Transaction 4W110Y23JAN AAABBBSA2-SA3P/ S/JONES/JAN/BECKY E - End Transaction 4WAAAY23JAN AAABBBSA3-SA3P/ S/JONES/JAN/BECKY#-S/JARRETT/BETH E - End Transaction 4W01Y2-SA3P/ S/WILLIAMS/M#-S/JARRETT/L E - End Transaction Display PNR - *-S/JARRETT/L Cancel Segment - X1 E - End Transaction 4WP HELP NRSA 4V110-WATSON/TOM#BNBC 4V110-GREEN/H#BYY289354//57 HELP 4Z or HELP 4X 4Z110$10A@09C 4X110$10C10D

9 Reports and Close Out Quick Reference Initial Setup Entries Dedicate to Flight 4D110 Release All Reserved Seats 4XALL Release Advanced BP 4X110-EARLY Passenger Processing List Standby Display List 4WL Dedicate to Standby 4WD110 Undedicate to Standby Proc. 4WU Issue BP For 1st passenger 4A1 Issue Multiple BP, (Limit 5) 4A2//5 Cancel Standby Seat 4X-STUBBS Redisplay/Display More on List 4WL* Bypass Next Standby 4W*B Bypass a Range of Standbys 4W*B/5 Recall Bypassed Passengers 4W*R Issue BP for All on List (Max 20) 4A-ALL Split Standby passenger 2 or More 4A2$18A Passenger Processing List Standby Close Out Close Standby List 4WL (return) CLOSE (enter) Reopen Standby List 4WL (return) REOPEN (enter) Action Passenger must be verified on old flight Entry Move All passengers to Next Flight 4W/KIN@110/23JAN Move 1 passenger. to Next Flight 4W/-DOE/J@110/23JAN Move passenger From 4WL 4W/10@110/23JAN Reconcile Passengers Boarded Dedicate CRT to Flight 4DED110//CRT address Verified From BP Stub Taken 4K$9ABC Display Baggage Record 4B*110 Cancel a reconciled seat 4KX09A Count of Verified ($ in Seat Map) 4PD110 All passengers Checked-In, Information Only 4BL*110 Display unreconciled bags only 4B*110-B HELP 4D HELP 4X HELP 4WL HELP 4WL HELP 4K HELP 4BK

10 Passenger Processing List Quick Reference Display SPIL Display All Passengers on SPIL 4L*FULL Display Standard SPIL 4L*110AAA Add Information to SPIL Add General Remarks Add Passenger Remarks -specify seat number Add Service Code Add Meet and Assist. Print and Display SPIL Print SPIL 4L$ Display Specific Passenger 4L*-JONES Display Specific Seat 4L*09A Change SPIL Delete General Remarks Delete Passenger Remarks Delete Service Code Passenger Processing List Close Out Display Alphabetical SPIL 4L*110KINALL-DEP Print SPIL 4L$ Close Flight 4PC110 (return) CLOSE Reopen Flight Within 24 Hours 4RO110/23JAN -AAA HELP SPIL HELP SPIL HELP SPIL HELP SPIL HELP CLOSE

11 Closing Steps Explanation HELP CLOSE Entry Dedicate 4D450 Release reserved seats 4XALL Release advanced boarding passes 4X450-EARLY Dedicate to standby 4WD450 Issue boarding passes for persons 1-5 4A1-5 Undedicate from standby 4WU Dedicate to baggage record 4DED450/CRT address Reconcile boarding passes and baggage 4K$9ABC12C Check baggage report 4B*450 4BR Print SPIL 4L$FULL Undedicate from baggage record 4DEX450/CRT address Undedicate from flight 4U Close flight 4PC450 <cr> CLOSE