DECEMBER 2018 UPS: DELIVERING EXCELLENCE AROUND THE WORLD PAGE 2 OUR VISION FOR THE FUTURE OF AIR TRANSPORT PAGE 4 RISING TO THE RESOLUTION (753)

Transcription

1 DECEMBER 2018 UPS: DELIVERING EXCELLENCE AROUND THE WORLD PAGE 2 OUR VISION FOR THE FUTURE OF AIR TRANSPORT PAGE 4 RISING TO THE RESOLUTION (753) PAGE 8 MORE AIRLINES TAKE FLIGHTTRACKER ON BOARD PAGE 10 LET S INNOVATE AS A COMMUNITY PAGE 11 CO-INNOVATION IN ACTION PAGE 14 INSIGHTS INTO OUR COMMUNITY S TECHNOLOGY PLANS PAGE 16 WORKING TOGETHER TO TACKLE THE CYBER THREAT PAGE 17 SITA FOUNDATION EXPANDS IN AFRICA PAGE 19 MEMBERSHIP UPDATES PAGE 20

2 INTERVIEW UPS: DELIVERING EXCELLENCE AROUND THE WORLD IN 2018, UNITED PARCEL SERVICE (UPS) REACHED THE MILESTONE OF 30 YEARS OF SITA MEMBERSHIP. WE TALK TO SITA COUNCIL REPRESENTATIVE BRANT VENICE, OF UPS FLIGHT OPERATIONS, ABOUT THE GLOBAL LOGISTICS COMPANY S MEMBERSHIP OF THE AIR TRANSPORT COMMUNITY AND THE IMPORTANCE OF TECHNOLOGY TO ITS WORLDWIDE OPERATIONS. A TRULY GLOBAL ORGANIZATION Running a successful global logistics company demands the utmost in operational excellence, in the air and on the ground. The household name of UPS is associated with global and local presence, enabling aircraft, ships, trucks, trains and vans to expedite efficient deliveries the world over. As a SITA member for three decades, UPS underpins its global and local capabilities with technology, including a range of SITA services such as air-to-ground communications and messaging solutions. With 247 aircraft taking care of its air cargo business, like SITA, this truly international organization serves over 220 countries and territories worldwide. UPS s all-points international air hub is located in Kentucky, with other regional hubs in strategic cities across the US, with the rest of the world covered by international air hubs in Miami, Hamilton, Cologne, Hong Kong, Shanghai and Shenzhen, China. What are the benefits to your air cargo business of being a SITA member? Being a member of SITA makes us a part of a worldwide air transport community of over 400 airlines and airports. For a truly global company like UPS, that s important to us. Our SITA membership allows us to stay current with direction changes in the world s aviation industry, including business and technology trends that will impact us, new and emerging technologies among them, of course. Critically, our SITA membership also opens up access to industry partners in locations spanning every corner of the globe. That gives us insight into how they ve deployed technologies across their organizations to gain operational efficiencies, as well as a better understanding of strategies for embracing IT to meet future industry challenges, particularly as air transportation becomes ever more popular. How important is collaboration to the players across the cargo business? There are many stakeholders involved in moving cargo by air. It s critical for all of us to work better together as we deploy technology across the various steps of the cargo journey. So, collaboration is of major importance and it drives the adoption of common approaches and industry standards. This allows for effective technology solutions to be put into place to minimize the implementation time and costs of existing and new technology. Vitally, common approaches and standards help to create a seamless process across the logistics chain, which is used by all service providers to keep operating costs down. SITA s engagement and its global community of members help in the development of solutions and products that establish and encourage standard global communications and messaging formats and access protocols between multiple logistic partners, wherever in the world they may be. How is technology helping you with moving cargo? For our air cargo business, a top priority is to get cargo through the airport and onto the aircraft smoothly and safely, at both ends. In the same way as the air travel industry is seeking the seamless passenger journey, we re focused on seamless processes along the way for air cargo operations. So we re constantly looking at where we can make operational efficiencies. Obviously, technology and innovation are key to bringing about improvements. Let me give you an example. One significant way UPS has incorporated technology and innovation into our operations is through the development of the SITAONAIR AIRCOM platform. This combines air-to-ground communications management with integration capabilities, and allows our aircraft to make the best use of data while being operationally efficient. 2 MEMBER CONNECT DECEMBER 2018

3 COLLABORATION IS OF MAJOR IMPORTANCE AND IT DRIVES THE ADOPTION OF COMMON APPROACHES AND INDUSTRY STANDARDS. THIS ALLOWS FOR EFFECTIVE TECHNOLOGY SOLUTIONS TO BE PUT INTO PLACE TO MINIMIZE THE IMPLEMENTATION TIME AND COSTS OF EXISTING AND NEW TECHNOLOGY. BRANT VENICE UPS FLIGHT OPERATIONS For UPS, the AIRCOM platform increases messaging efficiencies across our entire fleet as it processes messages from multiple sources and converts them into a common standardized format for distribution. Also, it connects into existing networks and aids in the obsolescence of legacy systems. This is important in reducing our organization s technical debt. What about IT s role in supporting your global coverage? SITA s global presence, infrastructure and technology for the air transport community are key to supporting UPS s fleet of 247 aircraft. We re well aware of the reach of SITA s shared industry platforms and infrastructure, and its role in enabling aircraft, passengers and cargo to move efficiently around the world. So SITA s infrastructure helps communications with our aircraft, which serve destinations spanning the globe, where UPS provides services. Membership of SITA allows for collaboration across the airline industry, helping all of us to better transition to and deploy standard industrywide solutions, globally. Leveraging SITA s technology has also allowed UPS to enhance and improve our ability to analyze additional and more detailed data from our fleet. This enables us to be more proactive in our aircraft maintenance and engineering. What technologies are you looking at for the years ahead? Looking to the future, UPS will be seeking to engage in further conversation about blockchain. We re aware of SITA s work in identifying potential use cases for blockchain, and blockchain s potential in enabling better industry collaboration, trust among partners and identity management. Importantly, we re also closely watching developments in machine learning and data science, which are improving on-time networks through more predictive analysis for aircraft payloads, maintenance and efficiencies. These are key developments for us and we believe it s important for the industry to collaborate to bring such technologies to the industry in an effective, standardized way that can be easily embraced around the world. What about your cybersecurity efforts? We re strongly focused on combating cybersecurity, and it s a joint effort between our company s IT staff and dedicated cybersecurity teams. Intimately understanding inside and outside threats is vital to UPS, through highly specialized staff, tools and cyber intelligence. The continuous reduction of threat and risk is a neverending endeavor. The cyber landscape is changing daily and requires our cybersecurity teams to be continually researching and adapting to stay ahead of any threats. 3

4 INTERVIEW OUR VISION FOR THE FUTURE OF AIR TRANSPORT AIR TRAVEL IS MORE POPULAR THAN EVER, AND PASSENGERS INCREASINGLY EXPECT A QUICKER AND SMOOTHER TRAVEL EXPERIENCE. THAT S WHY TECHNOLOGY HAS NEVER BEEN SO IMPORTANT TO THE AIR TRANSPORT INDUSTRY, SAYS SITA CEO BARBARA DALIBARD. Air travel is growing. What role is SITA playing in its evolution? Being 100% owned by the air transport community, SITA is driven by its technology needs, so we have always played a key part in the evolution of air travel. This is something that no other provider can say. We innovate and develop technology collaboratively with the many players who span the processes making up the journey experience. This underpins our vision of Easy air travel every step of the way. Adding to existing capacity is not a way to address growth pressures. To enable growth, our community must invest in the effective use of technology, to become more agile and integrated. How will you help to deliver the changes needed? The key is our ability to bring together the multiple players. SITA can achieve this because we are an integral part of air transport, created as the community s own provider of shared technology. In fact, next year we celebrate our 70th anniversary. Our airline founders 1 showed great foresight in creating us, since today s technology is all about sharing and learning together. We now work with around 2,800 air transport organizations. They include airlines, airports, ground handlers, governments, border agencies, Air Traffic Control, Air Navigation Services Providers, and more. We serve the community globally, with a footprint at over 1,000 airports, where the activities of the industry s players come together. And we work closely with around 20 industry bodies across the world, including IATA, ACI, ICAO, FAA, CANSO and others. This will help us to deliver the changes needed. And, of course, as part of the community, we are unique in our knowledge of operations and processes at airports and around aircraft. So how are you working towards Easy air travel every step of the way? We are focused on three areas. First, we will continue to facilitate industry collaboration. Second, we are helping the air transport community to achieve operational excellence. And third, we are helping to deliver the seamless passenger journey. Tell us about facilitating COLLABORATION? Air travel is getting ever more complex. Every time we take a flight, around 20 companies enable that journey. There may be as many as 100 airlines using any one airport. And one airline may handle as many as 700 destinations. It is essential to work closely with all the stakeholders, to deliver the technology needed to cope with industry growth and change. SITA works across the travel chain to improve passenger processing, airport operations, baggage processing, border management and aircraft operations. Collaboration is our founding principle. With technology being about sharing and connecting, SITA is well placed to play a role in the community s evolution. Collaboration is represented in SITA s shared industry platforms and infrastructure. We provide more than 13,500 air transport site connections in around 200 countries and territories. We have over 1,800 VHF ground stations in more than 160 countries, as the community s global airground communications infrastructure. And over 430 airports use our shared airport platform (AirportHub) now available across more than 150 countries, and rising. AirportHub is about sharing the infrastructure at the airport. We can connect every single airline to every single airport in every country. So collaboration and sharing are in SITA s DNA. Added to that is the aviation know-how and passion of SITA people onthe-ground in airports across 170-plus countries, and the fact that we bridge as much as 60% of the industry s data exchange, among airlines, airports, aircraft and border agencies. 1 Founded in February 1949 by 11 airlines, SITA s primary aim was to bring together existing industry communications facilities so that all airlines could take advantage of the cost efficiencies of a shared infrastructure. Those airlines were: Air France, KLM, Sabena, Swissair, TWA, British European Airways Corporation (BEAC), British Overseas Airways Corporation (BOAC), and British South American Airways (BSAA), Swedish A.G.Aerotransport, Danish Det Danske Luftfartselskab A/S and Norwegian Det Norske Luftfartselskap. 4 MEMBER CONNECT DECEMBER 2018

5 How will data create collaboration opportunities? Data has the potential to add greater value at every touchpoint and interchange between airlines and passengers, as well as airports, ground handlers and border agencies. SITA s business is evolving to meet the future data needs of the air transport community. Today we are focused on sharing the network, infrastructure, platforms and technology. But the sharing of data and knowledge is also of immense importance to our industry s future. As a community provider, SITA naturally has access to large volumes of air transport data along with experience in unlocking and handling it through Application Programming Interfaces (APIs), as well as airline, airport and government systems. We process baggage data for 500 airlines and ground handlers at airports across the world, for example, and we pre-approve over 200 million passengers a year for E-Visa. Another example of data and know-how sharing is SITA s Community Cyber Threat Center for the communitywide exchange of cyber threat intelligence. each service one to serve the airport, one to serve the aircraft, and so on. This will remove silos. This is SITA s approach and it will give us great insights by calling on industry-wide data that encompasses identity, baggage, flights, sensors and more, furnishing information through different APIs. What new technologies will help us to collaborate? We are exploring collaborative technologies such as blockchain, and we are empowering people who work around the aircraft to share information. When we think about sharing technology and data, as well as our community role, it is as though the blockchain was invented for SITA. Blockchain is about sharing information safely and securely, between industry players in a decentralized way. It provides one truth at a given point that can be used to facilitate workflow and facilitate data exchange. We began exploring blockchain in 2016, and have since conducted research and trials with IAG, British Airways, Heathrow, Geneva and Miami Airports to create a single source of truth around flight data. We continue to explore and develop, adding use cases across baggage, identity management and cargo. Our FlightChain and Aviation Blockchain Sandpit are great examples of how we coinnovate with customers. And around the aircraft? New generation aircraft feature thousands of sensors, generating terabytes of data each day. By 2034, 85% of the world s commercial fleet will be new generation aircraft. Each piece of data provides essential feedback on the status of the aircraft, which is vital for Original Equipment Manufacturers (OEMs). We will enable airlines to collect, control and share this data, while correlating it to external sources, such as weather conditions through our eaircraft DataHub. This will help monitor engine performance in certain conditions, for example, or evaluate engine performance and maintenance. Becoming an Aircraft DataHub is well suited to SITA s DNA. It is significant that SITAONAIR enables aircraft engine manufacturers to work collaboratively with airlines on end-to-end aircraft engine data management. SITAONAIR is a market leader in facilitating aircraft data acquisition and management on the ground. Air transport needs a common platform at the airport and for the aircraft, making sure everything is open, enabling us to plug and connect to the different data, to make travel more efficient. We will create more opportunities for collaboration and data sharing through a single platform for COLLABORATION AND SHARING ARE IN SITA S DNA. ADDED TO THAT IS THE AVIATION KNOW-HOW AND PASSION OF SITA PEOPLE ON-THE-GROUND IN AIRPORTS ACROSS 170-PLUS COUNTRIES, AND THE FACT THAT WE BRIDGE AS MUCH AS 60% OF THE INDUSTRY S DATA EXCHANGE, AMONG AIRLINES, AIRPORTS, AIRCRAFT AND BORDER AGENCIES. BARBARA DALIBARD SITA CEO 5

6 INTERVIEW BY LINKING PLAYERS ACROSS THE JOURNEY THROUGH DIGITAL TECHNOLOGIES, WE ARE HELPING THE COMMUNITY TO ACHIEVE OPERATIONAL EXCELLENCE AND SAVINGS. Tell us about SITA s focus on OPERATIONAL EXCELLENCE for the industry? Given the growing scale and complexity of the air transport industry s operations, there is great potential for improvement. Flight delays cost the industry US$ 25bn a year, almost US$ 70m a day. Airports are having to cope with more and more passengers: over 300,000 pass through Hartsfield- Jackson Atlanta International Airport each day, for example. And at any given moment, about 10,000 planes are in our skies, a number that is set to double in the next 20 years. With growing levels of activity, the cost of delays will rise, as will the volumes that airports and airlines will have to manage. The pressure to become more efficient and save money will increase. By linking players across the journey through digital technologies, we are helping the community to achieve operational excellence and savings. This enables the industry to better manage the complexity of operations and processes. Vitally, that includes data flows at the airport and for aircraft, for passenger processing, airport operations, baggage processing, border management and aircraft operations. How are you helping airports? We are advancing in key areas such as airport management, baggage management, passenger flow, mission-critical infrastructure, data analytics, predictive technologies, artificial intelligence (AI), and more. Airport infrastructure will not increase as passenger numbers rise. Technology will, and is, making a major difference. Our airport management services include Airport Collaborative Decision Making (A-CDM), as well as business and operational intelligence. GRU Airport in São Paulo, Brazil, is a good example of using collaborative decision-making and operational intelligence tools. The airport automated 95% of its 830 daily aircraft movements, and decreased check-in allocation time from one hour to five minutes. Our baggage management services are helping to further reduce mishandled baggage, as this currently costs the industry US$ 2.3bn. They offer end-to-end baggage tracking, reconciliation and management. We work with IATA to deliver tracking to comply with IATA Resolution 753. We are helping airports with crowd management as well, through real-time and historical data analytics that track the movements of passengers, staff and key assets. We have worked with major European and US airports to reduce average wait times at process points. You mentioned predictive technologies and AI? Yes, we are innovating in these technologies to provide accurate predictions of flight arrivals. At one major airport in APAC, we have been using Deep Learning AI to enhance the airport s operational efficiency. This is a world first. Using Deep Learning, we can now provide an accurate prediction within 15 minutes of flight arrivals for around 80% of flights, six hours before touchdown. We are also looking into the potential of Computer Vision, another discipline within AI, to track all players around the aircraft, to enable proactive turnaround management. What about aircraft operations? We are driving operational excellence for aircraft through SITAONAIR, which collates and distributes data from over 15,000 aircraft. With its aircraft data and communications capabilities SITAONAIR is bringing greater efficiencies to maintenance and scheduling. We also provide real-time flight tracking for aircraft situational awareness, for major airlines. In the meantime, our CrewTab solution digitizes crew operations, which greatly reduces paper use. Two of our larger airlines have gone paperless for their forms and now process some 250,000 of them digitally a year. Our Electronic Flight Bag (EFB) also digitizes services, for pilots, while our ewas service makes for greater fuelefficiency through avoidance of severe weather. It offers accurate, real-time weather reports pooled from many sources. Some 6,000 pilots from Air France and Singapore Airlines use ewas to monitor and avoid severe weather. What about the SEAMLESS PASSENGER JOURNEY? SITA s research tells us that passengers like to be in control of their own progress through the airport. Our Passenger IT Trends Survey demonstrates that the more automation there is along the journey, the happier the passenger. In the areas of booking and bag tagging, where we see relatively high levels of automation, only 9% and 11% of passengers respectively experience any negative emotions. Yet those figures are higher for the passport and security stages of the journey, at 25% and 36% of passengers, respectively. That is why CIOs continue to prioritize self-service and mobile services. 6 MEMBER CONNECT DECEMBER 2018

7 How is SITA enabling this? One way is through our collaborative approach, at every step: working proactively alongside airlines and airports, as well as governments, ground handlers, air traffic control bodies and others. This puts us in a position to develop, implement, and trial technologies that will take us towards a walkthrough experience. For example, our solutions at El Dorado International Airport helped to bring about a threefold fall in check-in to boarding time, as well as cost reductions. We reduced the number of mishandled bags by 10-20% for the Airport Authority of India, and at Melbourne Airport, our self-service bag-drop units mean the tag and drop bag process takes passengers only 30 seconds. We are changing the onboard experience too. SITAONAIR s in-flight Wi-Fi won the Best Personalization Award Apex enabling over 32,000 internet sessions a day (Emirates). And over 20 million passengers used its GSM onboard connectivity service to make mobile phone calls and send texts from over 550 aircraft in What about the least automated areas? Biometric identity management technology will make a transformational impact on the passport, boarding and security stages of the journey. SITA is a leader in this area and again we work with various players to introduce biometric self-service. This is giving passengers control across the journey, but it also lets teams at the airport spend time focusing on those passengers who need help. We have seen the positive results. At Australia s Brisbane Airport, self-service checkin and automated boarding gates use biometric facial recognition. We provided this using SITA Smart Path TM, which enables passengers to use their biometric for the end-to-end process from check-in all the SITA S PASSENGER IT TRENDS SURVEY DEMONSTRATES THAT THE MORE AUTOMATION THERE IS ALONG THE JOURNEY, THE HAPPIER THE PASSENGER. IT SHOWS THE IMPORTANCE OF IMPLEMENTING SELF-SERVICE TECHNOLOGY ACROSS MANY STEPS IF WE ARE TO CREATE THE SEAMLESS PASSENGER JOURNEY. way to boarding. We improved both security and the efficiency of passenger processing for Brisbane. In a world-first, JetBlue and the US Customs and Border Protection (CBP) agency successfully trialed SITA s biometric technology in place of the traditional boarding pass and ID check. Called board in a snap, it is based on one quick photo and offers a paperless and device-less self-boarding process that takes just a few seconds. The trial, which proved very popular with travelers, points the way forward for air travel. A similar trial with British Airways for flights from Orlando in Florida, US to London Gatwick resulted in about 240 passengers being boarded on international flights in just 10 minutes. These are early days, but we can look forward to a time when id management technologies enable us to walk non-stop through the airport using our biometric to identify ourselves at each step. Biometric standards and common approaches will be vital for global adoption and consistency. SITA will remain at the forefront of bringing these innovations to our industry. How is technology impacting the journey for bags? Considerably. A bag has an average of 10 changes of custody along its journey. About 23 million bags are lost in a year, making for very dissatisfied customers and an industry cost of US$ 2.3bn in Resolving the baggage issue is a perfect example of how our focus on collaboration, operational excellence and the seamless passenger journey comes together to deliver for all stakeholders. In collaboration with IATA, for example, we are addressing the requirements of Resolution 753, providing bag tracking data at check-in, aircraft loading, transfer and arrival. That data can be shared across all stakeholders allowing greater operational effectiveness by reducing mishandling costs and driving on-time performance. Passengers can be sent data telling them where their bag is at any point. So it makes the journey more seamless. Passengers are more relaxed or, if there is a mishandling, they will be able to see at a glance what is being done to resolve the issue. With so much change ahead, are you optimistic about the industry s future? Of course. Air transport has constantly evolved and changed. The story of SITA over the years has been the same, as it is our job to meet the industry s IT needs. But I believe that the changes we have seen in our industry over past years are nothing compared to the changes before us. We are only just touching the surface of what many new technologies may be able to deliver, although based on innovations coming through, we can begin to see how air transport is going to evolve. SITA will continue to be at the heart of that evolution, jointly exploring technologies that will make the difference. I believe we are ideally placed to realize our vision of Easy air travel every step of the way. 7

8 BAGGAGE MANAGEMENT RISING TO THE RESOLUTION A MAJOR FOCUS AREA FOR SITA INNOVATION, ENDORSED BY THE SITA COUNCIL, IS A COMMITMENT TO HELP MEMBERS AND THE WIDER INDUSTRY TO COMPLY WITH IATA RESOLUTION 753. THE RESOLUTION MANDATES AIRLINES TO TRACK BAGS ACROSS SEVERAL KEY POINTS FROM INITIAL CHECK-IN TO ARRIVAL. SITA responded rapidly to the resolution by launching a joint research program across SITA Lab and SITA Air Travel Solutions, with the objective of enabling airlines and airports to comply both quickly and cost effectively. The research program includes the continued investigation and introduction of new bag tracking technologies. See SITA research shows... and The last piece of the bag tracking jigsaw. AIRLINES AND AIRPORTS EMBRACING TRACKING Progress has been strong, with many airline and airport successes, including around 20 SITA members so far opting for SITA s BagJourney solution. Those who ve worked with SITA to meet the resolution include Aeroflot, Alitalia, Air India, Bahamasair, Delta Air Lines, Etihad Airways, Airports Authority of India, Istanbul New Airport, Kotoka International Airport, TAP Air Portugal and Qatar Airways, among others. BAGJOURNEY: READY-TO-GO SITA s aim is to enable our members and others in the industry to scale up tracking capabilities without needing massive capital investment from the community, says Peter Drummond, Portfolio Director Baggage, SITA. Our BagJourney provides a ready-to-go solution to fulfil IATA Resolution 753 in a costeffective way. With new infrastructure enhancements, SITA s BagJourney offers a core platform and includes data collection free of charge and the ability to quickly integrate the solution using Application Program Interfaces (APIs). BagJourney builds on SITA s baggage data delivery services and their global coverage, giving a precise picture of a bag s location, based on harnessing 3.1 billion baggage information messages a year across 250 airports, for 550 airlines. GROWTH HEIGHTENS OPPORTUNITIES Despite major improvements in baggage mishandling cited in SITA s 2018 Baggage Report, the 23 million bags mishandled in 2017 still represent US$2.3 billion in cost. That leaves considerable scope for cost savings from airline investments in e nd-to-end bag tracking. We ll see even more opportunities for tracking efficiencies because of the growth of air travel, says Drummond. IATA reckons that present trends suggest passenger numbers could double to 8.2 billion in This means more baggage. The more we track that baggage the better we ll become as an industry. Tracking can help us see what will happen next, and what mistakes are made. This will equip us to do better in the future. Baggage Report missing baggage Missing baggage communication Send baggage location status updates % 27% 39% 46% 60% 60% % of airlines with implemented or planned passenger mobile services by Bag-tag Printing bag-tags at home Printing bag-tags at airport Baggage tracking Real-time info for staff Real-time info for passengers % 16% 16% 36% % of airlines with implemented or planned self-service initiatives. Source: SITA Air Transport IT Insights 2018 SITA RESEARCH SHOWS THE RACE IS ON According to SITA s recently launched Air Transport IT Insights 2018 the race is now on to embrace the technology to deliver smart end-to-end bag tracking. 41% 47% BAG STATUS 68% 81% 8 MEMBER CONNECT DECEMBER 2018

9 MORE POTENTIAL APPLICATIONS FOR OPERATIONAL DATA ARE BEING EXPLORED ALL THE TIME THROUGH WORKING CLOSELY WITH MEMBERS. THE POSSIBILITIES INCLUDE DISRUPTION MANAGEMENT, PROVIDING MISHANDLING INFORMATION TO CREW WHILE IN-FLIGHT, AND THE PRORATION AND VALIDATION OF MISHANDLING CHARGES. PETER DRUMMOND PORTFOLIO DIRECTOR BAGGAGE, SITA The research says that given IATA s Resolution 753, 68% of airlines plan to implement real-time bag tracking information for passengers by It shows that airlines are communicating more about missing baggage information via mobile devices helped by their efforts to comply with the resolution. The research also highlights that 60% of airlines plan to implement information services via mobile apps to passengers for missing baggage and baggage location status updates. TRACKING TO HOME OR HOTEL? SITA continues to investigate new bag tracking capabilities for members. One new development is the ability to track a bag from its final destination airport through to the passenger s hotel or home, providing full visibility to the airline and ultimately to the passenger. This is where our new WorldTracer Baggage Deliver y Service will help, says Drummond. Soon to be available, it supports IATA s resolution by sewing up that last piece in the chain of a mishandled bag. It s designed for airlines and their couriers to ensure that the bag gets back to the passenger when it finally arrives at its destination. Passengers, whose expectations are fueled by consumer experiences, will be able to track their mishandled baggage just like they would an Amazon parcel making for a more reassuring experience. In the meantime, airlines and couriers get full tracing and compliance with IATA s Resolution 753, along with savings in time and costs, and a far more streamlined process. See The last piece of the baggage tracking jigsaw. EXPLORING THE POTENTIAL More potential applications for operational data are being explored all the time through working closely with members, explains Drummond. The possibilities include disruption management, providing mishandling information to crew while in-flight, and the proration and validation of mishandling charges. Then there s the promise of Artificial Intelligence (AI), he concludes. This is expected to revolutionize the management of baggage over the next decade, making mishandled bags an increasingly rare event for passengers globally. THE LAST PIECE OF THE BAG TRACKING JIGSAW WORLDTRACER BAGGAGE DELIVERY SERVICE SITA s WorldTracer, the No.1 baggage tracing network, tracks around 60% of the world s luggage and is used at over 2,800 airport locations with more than 500 customers worldwide. Soon to be announced, its new WorldTracer Baggage Delivery Service module will track a bag from its final destination airport through to the passenger s hotel or home. It means that: Passengers get more information on status and delivery plans, both reliably and in real-time. Airlines benefit from full tracing and compliance with IATA s Resolution 753. Couriers see cost savings due to removing paperwork, manual scheduling and invoice creation. See our online issue of Member Connect for more information. FOR MORE See SITA s 2018 paper Intelligent Tracking: A Baggage Management Revolution. 9

10 FLIGHT OPERATIONS MORE AIRLINES TAKE FLIGHTTRACKER ON BOARD A GROWING NUMBER OF AIRLINES ARE TAKING ON BOARD SITAONAIR S AIRCOM FLIGHTTRACKER, WHICH CURRENTLY OPERATES ON MORE THAN 375,000 FLIGHTS A MONTH, AND RISING. Developed as part of SITA s community remit, the solution came in response to the disappearance of Flight MH370 to meet the urgent tracking requirements of SITA members and the wider industry. SITA member Malaysia Airlines announced it would be the first carrier to implement global flight tracking with SITAONAIR, in Since then, airline take up has gathered momentum. Among the 100-plus airlines using AIRCOM FlightTracker today are Avianca Brasil, Azul, Norwegian Air Shuttle, Singapore Airlines and Vistara, with many more preparing to adopt the solution. COMMUNITY SOLUTION The catalyst for taking on board flight tracking capability was the ICAO Special Meeting on Global Flight Tracking of Aircraft held in That meeting encouraged airlines to use existing equipment and procedures as much as possible to support flight tracking. It provided the rationale for developing SITAONAIR s community solution, centered on exploiting existing data flows already available from the vast majority of aircraft. It means AIRCOM FlightTracker enables airlines to adopt flight tracking without the need to add further equipment and avionics on board their aircraft, and without having to incur significant costs, says SITAONAIR s Dominique El Bez, VP Product and Strategy. ICAO RECOMMENDATIONS ICAO recommendations, which became official on 8 November 2018, call for airlines to report flight positions every 15 minutes. They aim to improve safety, detection of aircraft in distress, and efficient and effective search and rescue. LEADING THE WAY SITAONAIR has led the way in preparing the community for this major milestone in aviation safety, committing to providing members with the best capability to meet ICAO s recommendations. AIRCOM FlightTracker, with space-based ADS-B included, offers 100% WE ARE EAGER TO EXPLAIN TO SITA MEMBERS HOW OUR CUTTING-EDGE AIRCOM FLIGHTTRACKER CAN ENABLE THEM TO DELIVER GREATER FLIGHT PRECISION, AWARENESS AND REINFORCED SAFETY, TODAY. DOMINIQUE EL BEZ VP PRODUCT AND STRATEGY, SITAONAIR global flight tracking with position updates of up to once-a-minute. We urge SITA member airlines to speak to us now, says El Bez. We are eager to explain to them how our cutting-edge AIRCOM FlightTracker can enable them to deliver greater flight precision, awareness and reinforced safety, today. MAJOR ADVANCE Because it delivers flight precision, enhanced awareness and reinforced safety, FlightTracker enables airlines to unlock greater operational effectiveness in an increasingly congested airspace, to minimize costs and support passenger satisfaction. Our AIRCOM FlightTracker provides the cost-effective, multi-fleet, multi-data solution, for airlines all over the world, adds El Bez. With the inclusion of Aireon space-based ADS-B, it enables airlines to exceed the recommended standards and practices, automatically alerting users if an aircraft ceases to broadcast its position. As the first and only spacebased ADS-B network, Aireon s coverage represents a major advance in flight tracking abilities for the entire aviation industry. Go to for more. 10 MEMBER CONNECT DECEMBER 2018

11 COLLABORATION LET S INNOVATE AS A COMMUNITY OVER 100 AIRLINES, AIRPORTS AND OTHER AIR TRANSPORT STAKEHOLDERS INCLUDING AROUND 60 SITA MEMBERS ATTENDED SITA S INVITATION-ONLY CUSTOMER INNOVATION FORUM (CIF) IN THE POTENTIAL OF EMERGING TECHNOLOGIES WAS THE CONSTANT CONTEXT FOR THE INNOVATION FORUM WORKSHOPS. THOSE TECHNOLOGIES INCLUDE ARTIFICIAL INTELLIGENCE, MACHINE LEARNING, ROBOTICS, BLOCKCHAIN, CLOUD COMPUTING, SENSOR DEVICES, THE INTERNET OF THINGS (IOT), AND OTHERS. IAN RYDER SITA S INNOVATION BOARD SITA EXECUTIVE ADVISORY FORUM SHAPING OUR DEVELOPMENT ROADMAP As discussed with the SITA Council in June, the SITA Executive Advisory Forum (SEAF) has been launched to bring together a selection of industry leaders with strong expertise and insights to advise on a range of topics, including innovation, portfolio and product. The SEAF will play an important part in shaping SITA s development roadmap. Including several SITA Council Representatives, executives from our biggest customers and other experts, the inaugural meeting addressed portfolio strategy and selected innovation topics, and took place on October in Zurich, Switzerland. Taking place in Brussels in June, the Forum was established as part of SITA s community remit to work with members and customers, sharing information and learning as a vital part of the innovation process. SEEING THE BIGGER PICTURE No matter how much money or energy we invest in innovation, each of our organizations will only ever own a part of the bigger innovation picture, said SITA CEO Barbara Dalibard, at the event s opening. To understand the bigger picture, it is critical we collaborate as we innovate. We see our Customer Innovation Forum as a key part of our approach to collaborative innovation. EXPLORING USE CASES, TOGETHER The CIF set out to pinpoint and explore use cases for new technologies in a series of workshops addressing Technology-enabled collaboration, Predictive disruption, the Seamless passenger journey and the Autonomous airport. The potential of emerging technologies was the constant context for the workshops, says Ian Ryder, who runs SITA s Innovation Board. Those technologies include artificial intelligence, machine learning, robotics, blockchain, cloud computing, sensor devices, the Internet of Things (IoT), and others, he adds. With around 290 use cases identified from the CIF, our focus is on areas where these technologies offer significant potential value to the community. We ll explore some of these use cases jointly with members and customers, with the intent to position them on SITA s development roadmap. 11

12 COLLABORATION BE PART OF THE FUTURE Delegates exclusively received a report of the event s outcomes in Q3 2018, titled Be part of the future preparing air travel for the years ahead. The report summarized use cases across multiple areas, including the enhanced passenger experience, atairport operational and planning efficiency, passenger tracking, delayed or cancelled flights, biometric identification and single token travel. RECOMMENDATIONS The report included the following observations and recommendations based on the findings and feedback from participants: Technological disruption is happening now. Some are embracing it, others are struggling to make sense of the scale and pace of change. More guidance is needed about new technologies right up to the executive leadership team and board levels. The industry needs to see real world proofs of concept to be able to appreciate the implications of new technologies and associated process changes. It is desirable to have support from organizations such as SITA for this exploration of innovation opportunities. PROOFS OF CONCEPT On the point about proofs of concept, Ryder adds: There was recognition of the need to encourage fast track experiments to accelerate organizational learning about the benefits and challenges of deploying technologies. This is an approach SITA takes with many members in a variety of areas, our Aviation Blockchain Sandbox being a perfect example. (See page 14.) A COMMITMENT TO COMMUNITY VALUE FOR AIR TRANSPORT Being owned by our members, SITA takes its role of providing value to the air transport community very seriously. Collaborative innovation, such as the Customer Innovation Forum and the many trials and proofs of concept with members, is a clear example of performing that role. COMMUNITY VALUE INDEX This is measured every year in SITA s corporate objectives through our Community Value Index (CVI). From 974 surveys of customers and Council Representatives, the result in 2018 was a strong CVI result of 3.76, above the target of 3.60 and prior year of In 2018, after reviewing feedback from the previous year s findings with the SITA Council (comprising 31 SITA member representatives), SITA has taken steps to better leverage the vast knowledge that resides within the SITA Council to deepen our engagement with the community. The SITA Council, with its membership representing over 90% of the world s airline businesses, is about the most representative body there is for air transport. See SITA Executive Advisory Forum shaping our development roadmap and SITA Council poised to award innovative projects. SAVE THE DATE Scoring a high overall satisfaction rate, the CIF was well received, with 98% of participants saying they would recommend the CIF to colleagues. The clear message they conveyed was that collaboration is fundamental to dealing with the increased growth and complexity of our industry. Save the date for the next SITA Innovation Forum on June in Antwerp, Brussels. 12 MEMBER CONNECT DECEMBER 2018

13 SITA COUNCIL AWARDS SITA COUNCIL POISED TO AWARD INNOVATIVE AND SERVICE-FOCUSED PROJECTS The SITA Council agreed to the launch in December 2017 of the SITA Council Awards with the aim of recognizing the work of SITA employees in supporting innovation and better meeting member and customer needs. Launched in May 2018 and after an overwhelming response from SITA teams, submissions for the 2018 SITA Council Awards closed with over 50 entries. Within the categories of Innovation and Stepping up for the customer, SITA teams nominated projects for awards that deliver high value and impact, as well as excellent service, to SITA members, customers and the air transport community at large. SHORTLISTED PROJECTS Innovation category ewas for Air France BagTrust development Biometric exit for JetBlue Mobile Passport Control for Miami Airport NetScan baggage scanning for Bahamasair Flight disruption prediction for Changi Airport SDN for Malaysia Airlines KPI inclusion in airline service agreements Stepping up for the customer category iborders for Australian Department of Home Affairs ACARS FlightMessage for AZUL WAN Outage for Cathay Pacific Opening support for Changi Airport s T4 Cutover of T3 at Cochin Airport, 2017 Support for Delta in Brussels Scan & Fly installation for KLIA TransformNow at Malta Airport AND THE WINNERS ARE Watch this space! Recommendations are with the SITA Council for endorsement at the December Council meeting. The winners will be decided and announced in January This will include a formal ceremony at each of SITA s Geography Kick-off events. WHO S ON THE COUNCIL AWARD PANEL? Having reviewed the submissions, SITA s Executive Team shortlisted 16 for evaluation by the Council Award Panel. The role of the Panel was to then review and bring forward their top three in each category. The panel comprises: Kelly Cunningham (United Airlines), Susan Doniz (Qantas Airways) and Eash Sundaram (JetBlue Airways). Kelly Cunningham (United Airlines) Susan Doniz (Qantas Airways) Eash Sundaram (JetBlue Airways) 13

14 COLLABORATION CO-INNOVATION IN ACTION SITA S STRATEGY IDENTIFIES KEY TECHNOLOGIES OF POTENTIAL BENEFIT TO THE AIR TRANSPORT COMMUNITY. TO EXPLORE THEIR POTENTIAL, SITA CONSTANTLY CO-INNOVATES WITH MEMBERS AND CUSTOMERS. TWO AREAS OF HIGH INNOVATION ACTIVITY INCLUDE BLOCKCHAIN AND DIGITAL TWINS. BLOCKCHAIN A CIO PRIORITY Blockchain is fast emerging as the priority technology for future exploration among airport and airline CIOs, according to SITA s Air Transport IT Insights Nearly 60% of airlines have pilot or research programs planned around blockchain for implementation by Airports also continue to experiment with blockchain with 34% planning R&D projects by Siloed processes The biggest obstacles standing in the way of a seamless passenger journey and truly efficient air travel are the siloed processes across the many stakeholders, says Gus Pina, Director of SITA Lab. That includes airlines, airports, ground handlers and control authorities. By collaborating as a single industry, we can smoothen the journey. Blockchain has the potential to make that possible. This explains the industry s significant interest in it. Better use of data SITA s strategic focus is on leveraging data to enable better collaboration across the industry. Blockchain is a promising fit for this purpose, says Pina, as it enables parties with trust issues to share a single source of truth recorded securely in a decentralized ledger. A decentralized approach means the overall system is not owned by any one controlling entity. Yet blockchain protects individual interests through smart contracts, which are programmable agreements, integrated into the distributed ledger network and protected with the same cryptography as the data. Active participant Because blockchain could answer our collaboration challenges, adds Pina, for the last few years SITA has been an active participant and advocate of blockchain research, including the launch of our Aviation Blockchain Sandbox. One of SITA s major research projects, FlightChain, used blockchain to create a single source of truth around flight data across SITA member British Airways (IAG), and London Heathrow, Miami and Geneva airports. SITA continues to build on that work with other members, and has also started to explore new use cases across baggage, identity management, cargo and flight data. THE END RESULT OF EXPLORING DIGITAL TWINS WILL BE TO EMPOWER EVERYONE IN THE AIR TRANSPORT ECO-SYSTEM WITH A COLLABORATIVE CONSCIOUSNESS. GUS PINA DIRECTOR OF SITA LAB AVIATION BLOCKCHAIN SANDBOX MEMBERS WELCOME! By Sherry Stein, Senior Manager of Projects & Innovation, SITA Lab The first phase of SITA s Aviation Blockchain Sandbox has taken place with the onboarding of more than 40 participants, around half them SITA members, who have signed up to participate by integrating their data into the SITA FlightChain project. The Sandbox is a platform for continued industry research and community collaboration on use cases for blockchain technology. This first phase focused on helping the participants learn about the technology s usage and business process implications, developing governance models, and understanding the role of smart contracts. Future phases of the Sandbox will include helping customers write and deploy new chaincode and smart contracts, either independently or with the support of SITA Lab. In addition, we will focus on establishing peer-to-peer communications where customers or suppliers have their own infrastructure, allowing us to begin to assess interoperability across platforms. OPEN TO ALL MEMBERS Launched in June of this year, interest in the Aviation Blockchain Sandbox is high, from both airlines and airports across a variety of use cases. The Sandbox is open to all SITA members. You can request access at Developer.aero. 14 MEMBER CONNECT DECEMBER 2018

15 Overwhelming interest The interest and requests to participate in research from SITA members and others across the industry has been overwhelming, according to Pina, because of the learning curve and the need to think differently about business processes and trust models. DIGITAL TWINS INTERACTION OF THE FUTURE The second example of high SITA innovation activity is in the area of Digital Twins. SITA Lab Director Gus Pina explains: Our members have been working with us to mature their digital transformation for years. The plethora of data is often a huge challenge. The familiar idiom of sifting through a giant haystack comes to mind. The noise will only get louder as the Internet of Things (IoT) evolves, with every part of every piece of machinery at the airport emitting more and more data, he adds. The sheer amount of data will make it impossible to build applications, dashboards, or reports to consume it all, which is why SITA is exploring how Digital Twins will help people interact with information in the future. Pairing the virtual and physical Virtual data models pair the physical world with the digital. This pairing allows rapid and easy data analysis and system monitoring to head off problems before they occur, to prevent downtime, develop new opportunities and even plan for the future by using simulations. Digital Twins have the potential to be the universal interface to get the needed value out of data across all the stakeholders in the airport. Projects underway The Digital Twin concept links the IoT, Artificial Intelligence, conversational voice interfaces, and 3D visualizations via a set of immersive mixed reality interfaces. This creates a shared, communal experience when assessing operational performance and decisionmaking. The SITA Lab is building on innovations taking place in SITA s Predictive Disruption program, says Pina, as well as our projects in machine learning and predictive analytics, and our Helsinki Airport HoloLens project, which reimagines an airport control center. Three key Digital Twin projects now taking place include one at a major US airport which focuses on creating a 3D, interactive model of the airport to help illustrate how new data models can enable collaboration. The second, with Virgin Atlantic, allows the airline s cabin crew to use augmented reality and a Knowledge Chatbot to familiarize themselves with new aircraft. And the third, with another major US airport, is creating a voice bot for the airport app. BLOCKCHAIN IN THE IDENTITY ECOSYSTEM SITA Lab continues its evaluation of blockchain in the identity ecosystem. In August, SITA announced its membership of the Sovrin Foundation as a Sovrin Founding Steward. This will help support the development of an independent network for decentralized identity management and selfsovereign identity, to give travelers or identity holders control of their data, without requiring management by a central authority. The vision is to enable privacy by design, supporting GDPR requirements, and helping to reduce the risks and liabilities of fraud and identity theft. This foundation is heavily supported by contributors such as IBM, Evernym, Hyperledger Foundation, Microsoft and Cisco, as well as legal, financial, university and technology providers from a number of business sectors. The end result of exploring Digital Twins will be to empower everyone in the air transport eco-system with a collaborative consciousness to maximize efficiencies, accelerate the time it takes to recover from problems, and more importantly prevent problems from happening in the first place, concludes Pina. 15

16 AIR TRANSPORT IT INSIGHTS 2018 INSIGHTS INTO OUR COMMUNITY S TECHNOLOGY PLANS WITH 8.2 BILLION PASSENGERS ANTICIPATED BY 2037, AIR TRANSPORT WILL NEED TECHNOLOGY TO HELP IT SOLVE MANY OF THE PRESSING ISSUES OUR COMMUNITY FACES AS IT EXPERIENCES GROWTH. SITA S ANNUAL AIR TRANSPORT IT INSIGHTS 2018 NOW AVAILABLE SHOWS WHERE TECHNOLOGY INVESTMENTS ARE FOCUSED, AND TO WHAT END. As a major piece of research among airlines and airports, the report has established itself as the air transport community s global IT benchmark. SITA would like to thank those members who took part in the research, which represents 39% of global airport and 28% of global airline passenger traffic. TECH INVESTMENT UP The research highlights a rise in planned investment in technology. The strength in investment is encouraging and reflects the digital transformation and growing reliance on technology across the board, says SITA s Matthys Serfontein, President, Air Travel Solutions. Airline investment is set to reach 3.67% of revenues in 2018, up from 3.14% in Airport investment will rise from 4.39% of revenues to an expected 5.9% in BIOMETRICS AND CYBERSECURITY Highlights include important findings, common to both airlines and airports, around investments and plans in the areas of biometric technology (to automate passenger ID management) as well as cybersecurity. Some 71% of airlines and 77% of airports plan major programs or R&D in biometrics, to help deliver secure and easy travel for passengers, according to the Insights research. In the meantime, cybersecurity is a major program for 89% of airlines and 95% of airports. (See page 17.) ARTIFICIAL INTELLIGENCE There s also a common focus among airlines and airports on emerging technologies, says Serfontein. The aviation industry clearly sees the great potential of technologies such as Artificial Intelligence (AI) and blockchain. The vast majority plan major programs or R&D in these technologies by 2021, according to our research. OUR INSIGHTS RESEARCH HIGHLIGHTS IMPORTANT FINDINGS AROUND INVESTMENTS AND PLANS IN THE AREAS OF BIOMETRIC TECHNOLOGY AND CYBERSECURITY. MATTHYS SERFONTEIN PRESIDENT, AIR TRAVEL SOLUTIONS, SITA The Insights results reveal that airline AI investment is centered on virtual agents and chatbots to service customers, while airport AI investment is being channelled towards predictive analytics to better manage operations. BLOCKCHAIN Both airlines and airports are eager to explore the potential of blockchain. Nearly 60% of airlines have pilot or research programs planned around blockchain for implementation by 2021, up from 42% last year. Similarly, airports continue to experiment with blockchain: 34% plan R&D projects by The most commonly expected use of blockchain is to streamline the passenger identification process, with 40% of airlines and 36% of airports saying this would be a major benefit. (See page 14.) FOR MORE COLLABORATIVE INNOVATION The 2018 Insights research also highlights how airlines and airports are partnering for innovation. Nearly half of airlines (43%) already contract with an innovation partner and this is set to jump to 76% over the next three years. Airports are doing the same with 30% now contracting with innovation partners and 61% expecting to do so by Collaborative innovation is embedded in SITA s community approach, says Serfontein, with our technology research teams working constantly with airlines and airports to test new and emerging technologies. See Co-innovation in action. See our 2018 SITA Air Transport IT Insights Report. 16 MEMBER CONNECT DECEMBER 2018

17 CYBERSECURITY WORKING TOGETHER TO TACKLE THE CYBER THREAT CYBERSECURITY REMAINS A KEY CHALLENGE FOR ALL INDUSTRIES AND AVIATION IS NO EXCEPTION. IT IS AN AREA WHERE SITA CONTINUES TO BUILD ON ITS COMMUNITY OFFERING. The SITA Community Cyber Threat Center (CCTC) now has 29 active SITA members and rising, including airlines, airports and other service providers. Since becoming operational, the center has shared 124 alerts and 31 threat intelligence advisories with members. Complementing SITA s Cybersecurity Aviation Security Operations Center (SOC), Consulting and Tools (see page 18), the CCTC remains open to cybersecurity professionals throughout SITA member organizations. The center provides proactive and timely exchange of contextualized cyberthreat information, such as Tactics, Techniques and Procedures (TTPs) used by some cyber criminals, information on cyber campaigns targeting our industry or relevant to our industry, and stolen credentials exposed on the open, deep, and dark web. Members also have access to customized alerts that directly impact their businesses, threat intelligence advisories, and a directory of fellow members to support direct engagement, as required between participating organizations. In addition, regular meetings are held to share insights and mitigation strategies, as well as discuss the evolving cyber threat landscape. Members also receive a weekly digest of cybersecurity stories and threat indicators affecting the air transport industry. THREAT INTELLIGENCE FOR MEMBERS New automated threat intelligence feeds are now available to SITA members through the center (since January 2018). The feeds provide valuable information on malicious activity observed within the air transport and other industries. This machine-driven sharing of intelligence indicators allows airlines and airports to identify potential threats to their systems and to adapt their security posture against real, validated sources of threat. Similar to the approach adopted for the design of the CCTC, the automatic feed service was developed through a collaborative design process which leveraged a working group made up of the CCTC s participating organizations. NEW INSIGHTS RESEARCH OUT NOW Another valuable community resource is the newly launched SITA Air Transport Cybersecurity Insights 2018, the first such SITA survey. It provides aviation-specific cybersecurity insights and aims to set a community benchmark. 17

18 CYBERSECURITY SINCE BECOMING OPERATIONAL, THE SITA COMMUNITY CYBER THREAT CENTER HAS SHARED 117 ALERTS AND 29 THREAT INTELLIGENCE ADVISORIES WITH ACTIVE MEMBERS. As the most comprehensive study investigating cybersecurity trends within air transport, it drew responses from 59 senior decision makers at major airlines and airports globally, including CEOs, CIOs, CISOs, VPs and Directors of IT and security practices. The results were revealed exclusively at the SITA Aviation Cybersecurity Symposium in Cannes on November The Symposium brought together IT and cybersecurity experts from across air transport to discuss the unprecedented growth of cyber threats. EMPOWER YOUR TEAMS The research points to a rise in planned cybersecurity spend, but says existing challenges are delaying progress. Having too few resources impacts 78% of aviation organizations, it says, while budget constraints frustrate 70% of them. The clear message is that as a community we must empower cybersecurity teams and ensure cybersecurity representation at the top table. MAKING FURTHER ADVANCES The pressing task is to make further advances, according to the research, which recommends establishing a long-term cybersecurity FOR MORE Go to strategy. The survey shows that the vast majority of airlines and airports are conducting a formal risk assessment. It also shows that proactive protection is becoming a primary driver, with over 70% of airports saying disruption of operations is their biggest concern. Airlines feel the same, though assign a similar level of importance to protecting passenger data. Ransomware, phishing and advanced persistent threats are cited as constant threats. IMPLEMENTING SOCS SITA s cybersecurity Insights research reveals that one in two organizations will implement a SOC in the next three years. SOCs are critical, complex projects, cautions the survey, and they need to be implemented in stages, starting with business-critical matters. SITA s Aviation Cybersecurity Insights is recommend to anyone in SITA s member organizations who is charged with the responsibility of cybersecurity. Download: SITA Air Transport Cybersecurity Insights 2018 CYBERSECURITY AVIATION SECURITY OPERATIONS CENTER (SOC) With one in two aviation organizations planning to implement a cybersecurity SOC in the next three years, SITA has defined the shared SOC concept. The result is SITA s Cybersecurity Aviation SOC. This is a center tailored to the air transport community, with a high level of standardization and shared between several stakeholders. Decisions are taken all together, while best practices and use cases are shared, with community value at the center of the service. COST-EFFECTIVE AND TIMELY Budget constraints and lack of expertise for many member organizations will make it cost-effective and timely to embrace SITA s SOC. Ensuring all the activities of a SOC, the service leverages community experience and expertise to limit costs yet provide a competitive solution dedicated to air transport. SITA s Cybersecurity Aviation SOC address three core areas: Event management, Security incident management and Reporting management. SITA S CYBERSECURITY SOLUTIONS FOR MEMBERS SITA has created an aviation-specific Cybersecurity Toolkit and Database to help airports and airlines establish a cybersecurity practice. The Database captures all business processes of an airport or airline. It links every step of a passenger journey from ticket purchase to arrival at destination. The Toolkit makes it possible to provide cybersecurity services suited to the needs of the air transport industry. Building on these capabilities, SITA also provides SITA Cybersecurity Consulting, offering greater in-depth assessment and advisory services specific to air transport s business and operational needs. This calls on SITA s 70-year knowledge and experience of delivering and managing services for airlines, airports, air cargo, governments and ground handlers. It includes a 360 cybersecurity assessment, aviation vulnerability assessment, aviation cybersecurity awareness and training, and Pen tests and vulnerability assessment. 18 MEMBER CONNECT DECEMBER 2018

19 CORPORATE SOCIAL RESPONSIBILITY SITA FOUNDATION EXPANDS IN AFRICA WHAT LINKS 225 ICT-TRAINED TEACHERS, 70 COMPUTER LABS AND 44 RASPBERRY PIS? ANSWER: THEY ARE ALL OUTCOMES FROM THE WORK OF THE SITA AIR TRANSPORT COMMUNITY FOUNDATION. THE FOUNDATION WAS DEVELOPED IN 2014 UNDER THE GUIDANCE OF THE SITA COUNCIL WITH THE AIM OF PROVIDING ICT AND EDUCATION TO YOUNG PEOPLE IN AFRICA. This is in response to the growing youth population, the skills gap in ICT and the opportunities for technology and aviation that the African continent presents. To date, more than 80,000 children have benefitted from the projects that the Foundation has supported, with girls representing over 51% of that number. ACCESS TO ICT The first projects to roll out were around primary schools in Ethiopia, secondary schools in Uganda and tertiary education in South Africa. Working with charity partners Computer Aid International, Promoting Equality in Africa Schools (PEAS) and the Foundation for the University of the Witwatersrand that scope has now grown to include Zambia and Zimbabwe, and there have been some impressive achievements. Over 1,350 PCs have been installed in 70 ICT labs, 15 of which were built from scratch. And the use of Raspberry Pis containing 64GB of educational data for students and teachers has brought much needed access to content particularly in remote areas. PARTNERSHIP One of the key success criteria for the programs is working with local partners in the countries where the projects run, including World Link and the Computer Society of Zimbabwe. They help assess the right schools to receive the equipment, install, and maintain it. Many of the teachers are using ICT in education for the first time, so the Foundation funds International Computer Driving Licence (ICDL) training, providing them with key skills and a network of fellow teachers, as well as a lifelong licence for further learning. QUALITY EDUCATION 14 students have graduated to date from Wits University in Johannesburg thanks to the funding they received for studies across aeronautical engineering, information systems, and electrical engineering. One of the success stories is Makhosaza Moyo, a young Zimbabwean woman studying Aeronautical Engineering. Faced with the prospect of having to drop out despite her class-topping marks, the Foundation stepped in to help. She explained: I wish to succeed in my career and I want to be a philanthropist so that I can show the same kindness to others that SITA Foundation showed to me. There are no words to describe my gratitude. Since completing her BSc she is now continuing at Masters level, funded by the Foundation. UN SUSTAINABLE DEVELOPMENT GOALS Each of the programs supported aligns to a number of the UN Sustainable Development Goals (SDGs), such as Quality Education and Gender Equality. Other goals include Industry, Innovation and Infrastructure providing access to technology, Decent Work and Economic Growth (through the use of local companies and workers, and Affordable and Clean Energy) thanks to the implementation of solar power. Using the SDGs as a framework ensures the Foundation contributes to the long-term success and positive impacts of the programs it delivers in Africa. 19

20 SITA MEMBER UPDATES CELEBRATING ANNIVERSARIES AND NEW SITA MEMBERS 16 NEW SITA MEMBERS We would like to give a warm welcome to 16 new members to SITA so far this year. They are Aeroport Ravinala, Air Manas, Angara Airlines, Carthage Sky Service, Gerhard Kapeller Verwaltung GmbH, GH Team Marseille S.A.S., Global GSRM GmbH, Golemis Air Services Co. S.A., Hahn Cargo Services GmbH, Hong Kong Airlines Limited, Kam Air, Klueh Security GmbH, MBAviation S.A.S., MSI Aircraft Maintenance Services GmbH, Shannon Air Ukraine LLC, and Tbilisi Cargo Service. 31 SIGNIFICANT MEMBERSHIP MILESTONES We would also like to give recognition to 31 SITA members on reaching a significant membership anniversary in 2018 (see table). They include Austrian Airlines and Martinair who each picked up membership awards in person at SITA s Customer Innovation Forum earlier this year (see picture). Congratulations to all SITA members celebrating a milestone this year. Receiving our highest membership milestone awards at SITA s Customer Innovation Forum in Brussels this year. Left: Bardo Werum, for Lufthansa Group on behalf of Austrian Airlines. Right: Ivo Frankort of Martinair. Middle, presenting the awards: Kerry Peirse, Cathay Pacific Airways and now Deputy President of the SITA Council. CONGRATULATIONS TO ALL THOSE SITA MEMBERS WHO REACHED A SIGNIFICANT MEMBERSHIP MILESTONE IN 2018 SITA MEMBER MILESTONE (2018) Caribbean Airlines Limited SpiceJet Limited Acciona Airport Services Air Creebec Air Tahiti NUI AIRES - Aerovias de Integracion Reg Athens International Airport Georgian Airways JSC Aurora Airlines Malaysia Airports (SEPANG) Sdn. Bhd. Montenegro Airlines Passenger Handling Services, S.A. de C.V. Société Togolaise de Handling Southwest Airlines TAM Linhas Aereas ABX Air Air Atlanta Icelandic Air Hong Kong Alaska Airlines Asiana Airlines MIAT - Mongolian Airlines SATA Air Açores United Parcel Service Air Routing International Aviateca Austral Líneas Aéreas Martinair Holland Air New Zealand Austrian Airlines AG Kuwait Airways Polish Airlines LOT 10 years 20 years 30 years 40 years 50 years 60 years Mr Wang Liya, CEO of Hong Kong Airlines, receives a new member award from May Zhou, Head of East Asia, APAC, SITA. 20 MEMBER CONNECT DECEMBER 2018