AMENDMENT. We respectfully request that DOT contact at least one person from management and the local station manager at the affected airport.

Transcription

1 ICELANDAIR J December 14, 2009 United States Department of Transportation Docket Facility 400 Seventh Street, S.W. - Room PL-401 Washington, D.C AMENDMENT ICELANDAIR LEGAL DEPARTMENT, N.A. 908 FOURTH AVENUE, BROOKLYN, NEW YORK TEL^IiCPflBiik Re: ICELANDAIR Foreign Carrier Family Support Act 49 U.S.C , et. seq. Dear Sir/Madam: In satisfaction of its continuing obligations pursuant to 49 U.S.C , as amended by 49 USC 41313(c) (AIR 21) and (VISION 100), Icelandair (lata Code FI), respectfully submits this letter to notify NTSB of the names and telephone numbers of persons who should be contacted in the event of an accident involving an aircraft under our control. We respectfully request that DOT contact at least one person from management and the local station manager at the affected airport. These names and telephone numbers are not to be released to the public or the media. USA MANAGEMENT 1. General Manager, The Americas Cell: - General Counsel, The Americas Home: llflhsbmmhdb^ Cell: Americas Office: Cell: Home: Manager of Stations, The

2 LOCAL STATIONS New York, NY. - JFK Office: Cell: Home: Seattle-Tacoma - SEA Boston, MA. - BOS Office Cell Home 4. Minneapolis-St. Paul, MN. - MSP Office: >WBg3SB9^^» Home Cell: &asst^f9ssfisp^!a 5. Orlando, FL. - SFB No Local Station Manager USA OPERATIONS Boston - Logan International Airport 24 HOUR OPERATIONS - WORLDWIDE 24 Hour Operations - Network Control Center Keflavik International Airport Reykjavik, Iceland If you have any questions, please feel free to contact me Respectfully ed. General el. The Americas

3 ICELANDAIR J ICELANDAIR LEGAL DEPARTMENT N.A. 908 FOURTH AVENUE, BROOKLYN, NEW YORK December 14, 2009 WW^'CE^SSC?S Mr. Erik Grosof National Transportation Safety Board 490 L'Enfant Plaza, S.W. Washington, D.C United States Department of Transportation 400 7th Street, S.W. - Room PL-401 Washington, D.C AMENDMENT Re: ICELANDAIR Foreign Carrier Family Support Act 49 U.S.C (c) As Amended December ("Vision 100") Dear Sirs/Madams In satisfaction of its obligations pursuant to 49 U.S.C (c), Flugleidir, h.f. d/b/a Icelandair (lata Code: FI) respectfully submits this letter as its updated plan with DOT and NTSB pursuant to "Vision 100", enacted December 12, We request that this letter be accepted for filing. 1 INTRODUCTION Icelandair is committed to comply with its legal, ethical and moral obligations in the event of an accident involving an aircraft under our control. It is Icelandair's goal to meet the emotional needs of both the victims and their families which would arise as a result of an accident involving loss of life or serious injury. Our goal is to provide quick, efficient and sensitive notification of an accident to the passengers' families and a flow of information always mindful of the families' privacy. Our goal is also to expedite the return of personal property and human remains in our control in order to speed the grieving process and aid in emotional recovery. This is best done through full cooperation with federal, state

4 and local authorities as well as volunteer organizations and consultation with affected families. The following is Icelandair's plan of response to an accident involving an aircraft under our control to reach the above goals: PROCEDURES IN THE EVENT OF AN ACCIDENT 2. INITIAL RESPONSE In the event Icelandair learns of an accident involving an aircraft under its control prior to the DOT or NTSB, Icelandair will notify the DOT/NTSB immediately. In the event DOT/NTSB learn of an accident prior to Icelandair, Icelandair anticipates that they will be notified as follows: a) One Person from USA management and b) The local station manager at the origin/destination of the affected flight. (c) Our 24 Hour Operations Department (Network Control Center), at Keflavik Airport, Iceland. A list of the relevant business/home telephone numbers is being provided to NTSB under separate cover this date and is not for public dissemination. 3. TELEPHONE NUMBER Icelandair has in place a reliable toll-free (WATTS) telephone number to take calls from passengers' families which will be provided to the NTSB, DOT, American Red Cross and upon request from the media to disseminate to the public, as follows: Icelandair has contracted the services of FEI Behavioral Health (FEI). FEI has undertaken to immediately notify DOT/NTSB on our behalf, the dedicated, worldwide toll-free telephone number that will be used by it to receive inquiries. FEI will be notified of an accident either by our Network Control Center (NCC), in Iceland or our USA operations office at Logan Airport in Boston. These offices are open during the hours in which we operate our U.S. flights and, therefore, no "after-hours" issue presently exists. Icelandair's agent, FEI will only advise callers that a particular passenger was on board after verification of that name. Neither Icelandair nor FEI will give out general information as to passengers on board and will only respond to specific inquiries as to particular passengers. Neither FEI nor Icelandair will confirm medical status which

5 is the sole duty of the authorities. If the medical status of any individual is verified by the authorities and we are authorized by them, we will so advise the caller. Neither FEI nor Icelandair will withhold verified information regarding individual passengers pending verification of the entire passenger list. Information will be provided to FEI by our 24-hour operations center at Keflavik International Airport. 4. FAMILY NOTIFICATION To the extent practicable, Icelandair will notify in person the families of passengers involved in an accident. We anticipate, however, that this will occur only for family members who go to the airport where the subject flight departed or was scheduled to arrive. Airport notifications will be made by our airport staff or handling agent staff. Icelandair will conduct its own notification procedures through FEI to each family as soon as the names of passengers/crew can be verified. Icelandair will not withhold confirmed information regarding individual passengers pending verification of a complete manifest. 5. PASSENGER LISTS Icelandair will provide a passenger/crew list immediately upon request which, according to our records available at that time, reflects all those who were on board the affected flight. This list will be transmitted only to: a) The American Red Cross which is the designated organization under title 49 U.S.C. 1136(a)(2) and b) The NTSB Director of Family Support Services designated under title 49 U.S.C. 1136(a)(1). c) Internal Icelandair offices. d) FEI Behavioral Health The list will be transmitted to the above authorities by Icelandair's USA operations office at Logan International Airport in Boston or our Network Control Center. The names of passengers and/or crew will not be released to the media or general public until Icelandair can verify that each passenger/crew's next of kin have been notified and only after conferring with either the NTSB or the American Red Cross. The person initially responsible for compiling the manifest is the local station manager at the affected airport who will either transmit the information directly to the authorities or to

6 Icelandair's Network Control Center for further transmission. In Iceland, the responsible person is the Duty Manager who will transmit the information to our Boston office and to Icelandair's Network Control Center in Keflavik, Iceland. Icelandair compiles manifests through our reservations process and, as required by law to transmit to U.S. Customs & Border Protection - Advance Passenger Information System (APIS), in the ordinary course of business. A separate list is compiled in the ordinary course of business for all crew (Crew APIS), from a master crew list retained by Icelandair and on file with U.S. Customs & Border Protection and the FAA. All passengers are given the opportunity at the time of finalizing their reservations to leave emergency contact information. 6. DISPOSITION OF REMAINS AND EFFECTS It is the responsibility of the local medical examiner, coroner, or other designated local, state or federal authority to recover, identify, dispose of or return to families identifiable and unidentifiable human remains. Icelandair will comply with directions of these authorities. 7. RETURN OF POSSESSIONS Any personal property or human remains of a passenger or crew member under the dominion and control of Icelandair (regardless of its condition) will be returned to the family upon request. This includes any personal property under control of Icelandair's vendor. Notwithstanding the foregoing, Icelandair will not return property which is required by competent authorities for the purpose of accident or criminal investigation until the authorities release said property. 8. UNCLAIMED POSSESSIONS Icelandair will retain any unclaimed personal property within Icelandair's control for a period of not less than eighteen months. 9. MONUMENTS Icelandair will not construct any monument to passengers and/or crew in the United States without prior consultation with each family as to construction, design and inscription. 10. EQUAL TREATMENT OF PASSENGERS Icelandair will not discriminate in any way between families of revenue and non-revenue passengers when providing any assistance

7 in the within plan. 11. SERVICE AND ASSISTANCE Icelandair will cooperate fully with the DOT, NTSB and the American Red Cross which is the organization designated under title 49 U.S.C. 1136(a)(2) on an ongoing basis to insure that families receive appropriate care following an accident. Icelandair will also cooperate fully with FEMA, the Department of State, the Department of Health and Human Services and the American Red Cross. 12. TRAVEL AND CARE EXPENSES Icelandair will assist families of passengers with travel to and accommodations at: 1. The location of the accident, or 2. The U.S. airport of the flight's origin/destination if the accident is a considerable distance from the airport and/or occurs in a remote area without sufficient accommodations. Icelandair will assist in providing transportation between these accommodations and the accident site if approved by NTSB, DOT, FBI, etc. The NTSB is responsible for coordinating access to the accident site. Arrangements are in place through the competent airport authorities with local hotels at each destination served to provide accommodations on an urgent and ad hoc basis together with a common room to act as a family crisis center and far removed from the media. Unless the families wishes are to the contrary, Icelandair will firmly discourage media access to them in order to insure their privacy. Transportation and accommodation arrangements will be made by Icelandair. Family group escorts will be staffed by Icelandair employees. Decisions as to level of financial assistance will be made on an ad hoc basis but will be applied uniformly. 13. COMPENSATION TO SERVICE ORGANIZATIONS Icelandair will provide reasonable compensation to the organization designated under title 49 U.S.C. 1136(a) (2) (Presently the American Red Cross), for services and assistance provided by them. We will request the designated organization to consult with us regarding costs and in the event there is a material change in

8 predicted costs including but not limited to costs which were not previously anticipated. 14. RESOURCES Icelandair will commit sufficient resources or credit to cover expenses associated with this plan. In addition, Icelandair has already arranged with its insurers a means of reimbursing Icelandair for expenses incurred under this plan on revolving basis to provide for a steady flow of funds. 15. DAMAGE TO STRUCTURES With respect to any man-made structure (not owed by the United States Government), that sustains any significant damage during an accident involving an aircraft under our control, Icelandair will promptly provide notice to the owner of our liability (if any), and the means for obtaining compensation. 16. AVAILABILITY OF PUBLIC HEARING In the event the National Transportation Safety Board conducts a public hearing or a comparable proceeding at a location greater than 80 miles from the accident site, Icelandair will ensure that the proceeding is electronically available to the public in locations both at the origin and destination cities of the subject flight. 15. FURTHER ASSURANCES Icelandair will promptly advise the DOT/NTSB of any changes to the above plan in writing. WHEREFORE, it is respectfully requested that you accept this plan for filing. If you have any questions, please feel free to contact me. Respectfullv^^Siib^tted, :. Fuchs Gener^Jr^Counsel, The Americas