Three new ways to fly Agency how to guide

Transcription

1 V1 13 March 2018

2 Three new ways t fly Agency hw t guide Recgnising that ne size desn t fit all, frm spring 2018 Virgin Atlantic will intrduce three new ways t fly ecnmy Ecnmy Light, Ecnmy Classic r Ecnmy Delight. The three new ways t fly will allw custmers t chse the prduct that suits their budget and travel style but never cmprise n inclusive fd and drink, unrivalled service, and inflight entertainment. The new Ecnmy Light ticket will always ffer Virgin Atlantic s lwest fare - making lng haul travel affrdable and accessible fr millennials, and custmers jetting ff n city breaks. Ecnmy Classic will nw ffer free seat assignment prviding extra reassurance fr families and grups that they can sit tgether. Ecnmy Delight ffers the leading ecnmy prduct f any UK airline - custmers will enjy a seat with 34 inch legrm, pririty check in and barding as well as advanced seat assignment. Cntents 1. What yur custmers will get 2. Bking infrmatin Bking classes Fare basis Fare type cde In yur GDS Online bking tls Cmbinability Open jaw Changes and refunds Suppressing Grups Waivers Existing unticketed bkings Seating Baggage 3. Flying Club 4. Frequently asked questins 5. Appendix

3 1. What yur custmers will get ecnmy light ecnmy classic ecnmy delight Free seat selectin At check in At any time At any time Premium Check In Hand luggage nly 1x23kg checked bag Pririty barding Seat with 31in seat pitch Extra legrm seat with 34in seat pitch Meals, drinks and snacks Lwest miles & 25 tier pints** Standard miles & tier pints** Maximum miles & 50 tier pints** N refunds r changes Upgrade with miles *seats can als be selected fr 30 **nly available fr Flying Club members

4 2. Bking infrmatin ecnmy light ecnmy classic ecnmy delight Filed in ATPC Bking classes Dual inventry lk up availability check Fare Basis structure Fare Basis cde prduct identifier T Y, B, R, L, U, M, E, Q, X, N, O 7th character dentes the brand All ecnmy bking classes 7th character dentes the brand V 7th character dentes the brand B M C EOU (OW) SIP EON (OW Nn-Ref) Fare type cde ERU (RT) ERN (RT Nn-Ref) EOR (OW Ref) ERR (RT Ref) Cmbinability Open jaw within fare rules within fare rules within fare rules Changes within fare rules within fare rules Refunds Grup bkings within fare rules within fare rules Waivers Please fllw nrmal prcedures fr waiver requests Seating At check in Free seat selectin at any time Free seat selectin at any time Checked Baggage allwance

5 Our new ecnmy prducts will be available fr sale in Spring 2018 Our new ecnmy prducts are available n Virgin Atlantic perated and marketed (VS) flights Our new ecnmy prducts may issued n VS 932 ticket stck Our new ecnmy prducts fare and fare rules will be filed in ATPC as published tariffs Our new ecnmy prducts will be bked using the fllwing bking classes Ecnmy Light T Ecnmy Classic Y, B, R, L, U, M, E, Q, X, N, O Ecnmy Delight V We will file all bking classes fr Ecnmy Delight and Ecnmy Classic and up t a maximum f fur bking classes Q, X, N, O fr Ecnmy Light V & T as a Flating Class Dual inventry lk-up availability check V class - maximum flight inventry matched t Extra Legrm seats by equipment type T class - inventry matches Ecnmy Classic, and will be available t a maximum f 4 inventry classes (O,N,X,Q) When pricing Light if there is n availability within the prime fare basis cde (Q, X, N, O), yu will need t price an alternative service Classic r Delight

6 Fare basis structure where the 7th character dentes the brand Ecnmy Delight - C Ecnmy Classic - M Ecnmy Light - B Please nte the fare display will nt shw the fare basis starting with prime cdes V r T Delight example: Bking class is V, the flight segments in the reservatin and n the ticket will shw as V The prime cde in the fare basis is Q, pricing will be related t this RBD 7th character brand identifier C = Delight Fare type cde Brand Fare type FBC prduct ID Definitin Ecnmy Light Basic Ecnmy EOU ERU B Ecnmy OW Unbundled Ecnmy RT Unbundled Ecnmy Classic Main Cabin SIP M EON Ecnmy Sell-Up OW Nn-Ref Ecnmy Delight Cmfrt+ ERN EOR C Ecnmy Sell-Up RT Nn-Ref Ecnmy Sell-Up OW Ref ERR Ecnmy Sell-Up RT Ref In yur GDS GDS users shuld use brand names, brand cdes and attributes t display the prducts. Further infrmatin can be btained frm yur GDS prvider Please ensure that V and T class are nt supressed by any Search Cntrl Cnsle (SCC) rules in the GDS When pricing Light if there is n availability within the prime fare basis cde (Q, X, N, O), yu will need t price an alternative service Classic r Delight Nte: please check Full descriptin fr cmplete details f service attributes

7 Online Bking Tls (OBTs) If yu are using an Online Bking Tl please cntact yur prvider fr further infrmatin n hw t wrk with Virgin Atlantic ecnmy services Cmbinability Any cmbinatin f Upper, Premium, Ecnmy Delight, Ecnmy Classic is pssible within fare rules Ecnmy Light cannt be cmbined with any ther fare r brand A PNR may cntain multiple services, hwever all passengers in a segment must be bked in the same ecnmy service e.g. n the utbund segment all passengers travelling tgether must be bked in either Ecnmy Delight, Ecnmy Classic r Ecnmy Light Subject t cmbinability, n the inbund segment all passengers travelling tgether must be bked in in either Ecnmy Delight, Ecnmy Classic r Ecnmy Light Open jaw is permitted within fare rules Changes and refunds Fr changes and refunds please refer t fare rules Suppressing Agents shuld use GDS entries t price by chsen brand Ecnmy Delight r Ecnmy Classic if they d nt wish t surface Ecnmy Light Grup bkings (10+ passenger) can bk ur Ecnmy Delight r Ecnmy Classic service but cannt bk Ecnmy Light Crprate bkings Agents bking crprate fares shuld use their nrmal bking entries Waivers Please fllw nrmal prcedures fr waiver requests Existing unticketed bkings Where the V class has been stred, yu will need t manually build as per GDS guidelines t issue the ticket in X class Please ensure that all applicable taxes are cllected at time f ticketing

8 Seating Yu will cntinue t be able t assign seating in yur GDS fr custmers bked in Y and B class - custmers will be able t select frm all standard ecnmy cabin seats Fr all ther advanced seat assignment custmers must visit manage my bking Custmers purchasing Ecnmy Light can select seats at check in Custmers purchasing Ecnmy Light are able t custmise their experience by purchasing standard seats at any time after bking Fr mre infrmatin n seating please visit virginatlantic.cm Baggage Ecnmy Delight Hld baggage allwance (1bag)* Ecnmy Classic Hld baggage allwance (1bag)* Ecnmy Light N hld baggage allwance *1 bag except where pint f sale specifies 2 bags currently these will cntinue t have a 2 bag allwance UK r US t India UK r US t Lags US t Jhannesburg There is n change t hand baggage allwance r dimensin Fr mre infrmatin n baggage allwances please visit virginatlantic.cm 3. Flying Club In the air and n the grund, Flying Club ffers yur custmers better rewards than ther lyalty prgrammes, including flights, upgrades and mre Flying Club Silver benefits Free seat selectin any time ecnmy light ecnmy classic ecnmy delight Premium Check In Pririty Luggage delivery Lwest miles & 25 tier pints + 30% bnus miles Standard miles & tier pints + 30% bnus miles Maximum miles & 50 tier pints + 30% bnus miles

9 Flying Club Gld benefits Free seat selectin any time ecnmy light ecnmy classic ecnmy delight 2 x hand luggage^ 1x23kg checked bag^ 2x23kg checked bag^ Upper Class Check In Fast Track Security Clubhuse access Partner lunge access Pririty barding Exit r preferred rw seats^^ Extra legrm seat with 34in seat pitch Pririty luggage delivery Revivals lunge access Lwest miles & 25 tier pints + 60% bnus miles Standard miles & tier pints + 60% bnus miles Maximum miles & 50 tier pints + 60% bnus miles *seats can als be selected fr 30 **nly available fr Flying Club members ***Free seat selectin fr member and all ther passengers in bking ^Additinal hand and hld baggage allwance are fr members nly ^^Preferred seating refers t the Upper Deck n ur 747 Aircraft

10 4. Frequently Asked Questins General Will this change apply t all rutes, and markets? We will be rlling these prducts ut n all Virgin Atlantic perated itineraries. At times nt all three prducts will be available Will this apply t Delta marketed flights? Our new ecnmy prducts are available n Delta Air Lines marketed flights (DL*) Our new ecnmy prducts may be issued n DL006 ticket stck (AF004 ticket stck where applicable in cre Eurpe) Custmer experience Will inflight entertainment still be included? Yes, ur award winning entertainment is included fr all custmers, regardless f the brand r cabin in which they travel Will fd and drink still be included? Yes, fd and drink is included fr all ur custmers, regardless f the ticket type r cabin in which they travel. Custmers in Ecnmy Light, Classic and Delight will all get the same fd and drink ffer Will Ecnmy Delight be the same as Premium? N, Ecnmy Delight is within the Ecnmy Cabin with added extras f extra legrm, pririty check in and barding. Premium is a separate cabin What are the seat pitches in Ecnmy? Ecnmy standard seats: up t 31 Ecnmy Delight seats (extra legrm): up t 34 Will yu bard the plane based n the ticket type bught (fr verhead luggage space) Delight, Classic, Light? We will cntinue t bard as we d tday. Ecnmy Delight has the added benefit f using the pririty barding lane thrugh which ur Upper Class, Premium and eligible Flying Club members use. There are n plans fr Ecnmy Light t be last t bard n Virgin Atlantic perated services Will families be seated tgether when purchasing Ecnmy Light? Family seating rules will be applied t seat allcatin, meaning children will always be seated with an adult when bked in the same reservatin

11 Are there any changes t disabled seating plicies when purchasing Ecnmy Light N fr mre infrmatin n Special seating fr mbility-impaired custmers please visit virginatlantic.cm Will limits t hand luggage be changed in any cabin? N, there is n change t hand luggage Hw many bags can peple take nbard? Our hand luggage allwance isn t changing - fr mre infrmatin n baggage allwances please visit virginatlantic.cm What if there is n space in the verhead lcker fr a custmer s bag when they have purchased Ecnmy Light? If the carry n meets the size and weight requirements and there is nt enugh space in the cabin, this item may be safely stwed in the hld fr free What if a custmer needs a checked bag? Ecnmy Classic and Ecnmy Delight represent the best value t custmers wishing t include a checked bag. Custmers wh have purchased an Ecnmy Light fare will be able t pay t check a bag What happens when custmers need t check in medical equipment f children s pushchairs etc.? Ancillary Custmers wishing t check in wheelchairs, mbility aids and children s pushchairs/car seats will be able t d s free f charge, regardless f service purchased Can yu upgrade frm Light t Classic, Delight, Premium r Upper? Ecnmy Light custmers cannt upgrade using cash r miles t any brand r cabin Can yu upgrade frm Classic r Delight t Premium and Upper? Yes, as tday Hw can custmers purchase seating? Custmers bked in Y and B will cntinue t receive free seat assignments which can be assigned in yur GDS - custmers will be able t select frm all standard ecnmy cabin seats Fr all ther advanced seat assignment custmers must visit manage my bking What is the cst f purchasing extra baggage fr each brand? Fr mre infrmatin n baggage allwances please visit virginatlantic.cm Nte: Light will be able t purchase checked baggage during the check in prcess n line r at the airprt

12 Pricing Will fare rules and penalties vary by brand? Please refer t fare rules t ensure the mst up t date infrmatin is prvided Hw can custmers be upgraded t a different brand, what are the entries? Either thrugh Upsell n ur wn direct channels, r using reprice as tday Are all five brands cmbinable regardless f cabin? Custmers in Ecnmy Light will nt be able t cmbine their fare with any ther brand r cabin. All ther services are cmbinable. Please refer t fare rules t ensure the mst up t date infrmatin is prvided Will nett fares be available? We will nt ffer nett fares fr Ecnmy Light We will have an mni-channel apprach t all prducts, making them available t purchase in yur GDS as well as directly with Virgin Atlantic Disruptin/Rebking Are schedule change/irop rebking prcedures the same fr all services Yes Custmer Service Wh d we cntact with any questins regarding Virgin Atlantic Ecnmy services? Please visit ur dedicated page n vsflyinghub* t get in tuch, r cntact yur lcal Sales Supprt team

13 5. Appendix In yur GDS - Amadeus Please check Full descriptin fr cmplete details f service attributes