Bangkok to Singapore - Trip Notes. Daily Itinerary. Map. General Trip info. Day 1. Day 2

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1 Bangkok to Singapore - Trip Notes General Trip info Map Trip Code: ITMSM Trip Length: 15 Trip starts in: Bangkok Trip ends in: Singapore Meals: 6 Breakfasts included 3 Lunches included 1 Dinners included Accommodation: Guesthouse (4 nts),homestay (1 nt),hotel (8 nts),overnight sleeper train (1 nt) Transport: Overnight sleeper train,private minibus,public bus,taxi,van Daily Itinerary Day 1 Bangkok Sa-wat dee! Welcome to Thailand. Thailand's bustling capital, Bangkok is famous for its tuk tuks, khlong boats and street vendors serving up delicious Thai food. Your adventure begins with a welcome meeting at 6pm on Day 1. Please look for a note in the hotel lobby or ask the hotel reception where it will take place, and have your insurance details and next of kin information ready for collection. Bangkok has so much to offer those with time to explore, so perhaps arrive a day or so early and take a riverboat to Chinatown and explore the crowded streets, uncover the magnificent Grand Palace and the Temple of the Emerald Buddha, wander down the tourist mecca of Khao San Road, or indulge in some Thai massage. After the meeting tonight perhaps gather your fellow travellers together and tuck into some into world famous street food. Day 2 Bangkok - Overnight train Begin the day with a river cruise down the Chao Phraya River to explore the famous khlongs (canals) (approximately 1 hour). Life along these canals seems a world away from the chaotic streets of the capital. Pay a visit to Wat Pho, one of the trinity of Bangkok temples, with a 46-metre long gold plated Buddha reclining inside. Even the feet of this statue are incredible, three metres long and intricately decorated with mother of pearl. The temple grounds are equally fascinating, filled with beautifully decorated stupas, halls, and shrines. No trip to Thailand is complete without an overnight train journey. This evening you ll head south to Surat Thani on an overnight train journey, accommodated in air-conditioned sleeping berths (approximately 12 hours). Multi share compartments have bunk beds, with sheets and pillow provided. Your baggage travels in the carriage with you. There is a food and drink service available on board.

2 Day 3 Khao Sok National Park Arrive into Surat Thani in the morning and then and travel by minivan to Khao Sok (approximately 2.5 hours). Set amid hectares of thick jungle, waterfalls, limestone cliffs and topped off with an island-studded lake, the national park of Khao Sok is a nature lover's paradise. Here you ll have free time to explore one of the oldest rainforest in the world. Walk along the dirt trails that snake through the quiet park, looking out for wildlife as you head for rivers and waterfalls. The flora is also top-notch, with the rare Rafflesia Kerri, one of the world s largest flowers, only found in Thailand here. There are longer hiking trails also available and in the rainy season there's an option to take to the water in inner tubes and float down the river through the rainforest. Spend a night in a rustic hut amid ancient gnarled rainforest trees. Day 4 Khao Sok National Park Travel through pristine jungle, rubber and oil plantations before boarding a long tail boat for a ride across stunning Cheow Lan Lake, with one of its island as your destination. With limestone karst hills rising almost 1,000 metres into the air and surrounded by beautiful green waters, the area is incredibly picturesque. Trek to the an island cave and discover its eerie stalactites and bats hanging from the celling, with subterranean streams at your feet. You ll enjoy lunch in a local raft-house before having free time to relax, swim or kayak around the lake to search for wildlife the water is clear and teems with aquatic life, and you might spot hornbills, langurs, macaques or gibbons above water. Return to your accommodation for the night. Day 5 Homestay Sit back and enjoy a local bus ride to Krabi province you ll travel by private minibus to your village homestay (approximately 3 hours). When you arrive, enjoy a walk with your homestay host around the village, try out rubber tapping and enjoy the great food and hospitality of the region. Thailand is one of the world s three largest producers of rubber, and you can try your hand at tapping a rubber tree skimming the bark off the tree to create a path for the milky white latex to run down. There is also an opportunity to assist with the preparation of tonight's meal learn some of the delicious secrets of southern Thai cooking and enjoy a dinner that tastes all the better thanks to your handiwork! This is a wonderful opportunity to absorb some of the daily rituals of Thai culture. Day 6 Ao Nang Make the short journey by private minibus to the stunning surrounds of Krabi and your base at Ao Nang (approximately 30 minutes). Famous for the incredible limestone karst scenery of the headland, sun-seekers will fall in love with Krabi's unspoilt beaches, the spectacular cliffs will tempt avid rock climbers, while scuba fans can embark on a Krabi diving adventure. If you love getting out on the water and exploring islands, then consider taking a trip by boat to explore Phi Phi and Khai Nok, islands surrounded by white sandy beach perfect for swimming and snorkelling. The area around Krabi is also home to some of the most spectacular climbing routes around. Whether you're a novice or a pro, being securely tied high up a limestone cliff-face looking down on jungle and crystalline seas is unforgettable. In the evening, look out for a beautiful sunset and consider dining on seafood in a beachside restaurant, followed by a drink in one of the many clubs and bars along on the beach.

3 Day 7 Ao Nang This morning you ll enjoy an included half day Sea Kayaking trip to the mangrove forest of Ao Thalane. About half way along the coast between Than Bok Khoranee and Krabi town is a bay of mangroves that might just be the most beautiful bay in Thailand. Surrounded by towering karst formations and many small offshore islands, let the waterways become your pathway as you move slowly through the bays and canyons, discover inlets, caves and hidden lagoons, and check out the local wildlife up-close the birds overhead and monkeys in the trees. If you do see a monkey, make sure you secure your belongings and any food! If you have time today in the afternoon, you could explore the beautiful underwater world around Ao Nang with some scuba diving, which includes three dives, or maybe absorb Thai culture through the tastes of a Thai cooking class. In the evenings, you can stroll the beaches, sample local fare at a seafood restaurant, enjoy a relaxing massage on the beach, or simply sit back with a good book and a cool cocktail to watch the sun slip beneath the waves. Day 8 Penang Get out your best book or find your entertainment at the scenery out the window, as today s a long day of travel (approximately 9 hours). The journey by private minibus sees you say goodbye to Thailand and wave hello to the cultural melting pot of Malaysia. The fascinating island of Penang was the first destination of the colonial British in They invited the Chinese, as well as others from all over Asia, to live on this island in the tropics. Today, this exotic fusion of cultures still exists and the World Heritage site of Georgetown contains a fascinating mix of religious places of worship. When you arrive, you ll take an orientation walk around the blend of colonial buildings, tumble-down shops and hawker-filled alleyways to get your bearings. The food here might just be the best in Malaysia, so seek our some food stalls with your leader, and get a taste of this food paradise. Sample some local specialties such as Nasi Kandar, Penang Laksa, and Char Kway Teow. Day 9 Penang This morning you ll take a half day sightseeing walking tour around Penang and Georgetown, soaking up the relaxed pace of life and the mix of cultures on show in this heritage area. See the original 19th century shophouses, the street markets, and the strong cultural and religious identity still on display in each neighbourhood Little India, Chinatown or the Muslim Quarter. Check out the street art that adorns the walls and stop by a clan jetty. Clans were formed by 19th century immigrants, banding together based on the area of China that they came from, and they built rival waterfront societies on wooden jetties. You ll also pay a visit to Thai and Burmese temples, and see Kek Lok Si Temple, the largest Buddhist temple in South East Asia. You ll have this afternoon free and, aside from sauntering along the interesting streets (or hoping in a trishaw for a ride that will take you back in time), you might visit Fort Cornwallis, built to defend the city from invasion, or see the clan house of Khoo Kongsi. Check out the ornate carvings on the walls, roof and pillars, and maybe see more Chinese architecture in the memorably blue Courtyard House of Cheong Fatt Tze, a fabulously wealthy merchant. Don t forget to feast on the island s culinary delights tonight. Day 10 Kuala Lumpur Continue south on a local bus to Kuala Lumpur (approximately 5 hours). This is a great opportunity to try and chat with the locals and maybe get some tips out of them for your next destination. Kuala Lumpur, the cosmopolitan capital of Malaysia, is affectionately known as KL and you'll almost always hear locals refer to it by its acronym. Communities of Indian, Chinese and ethnic Malay people mingle peacefully, allowing travellers to get the best of all three worlds. KL has grown from a sleepy little village to a skyscraper-lined multi-million-peopled metropolis. The city can seem vast, but the main focus is the traditional core of the old town (the former colonial centre), the luxury hotel and shopping mall district of the Golden Triangle, and bustling Chinatown and Little India. Once again, you ll be incredibly spoilt with the breadth and quality of dining options on offer. From simple-street side fare that attracts queues of customers eager to try the latest dish said to be the best around, to seriously high-calibre, world-class cuisine.

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5 Day 11 Kuala Lumpur Jump on the local metro (MRT) this morning, and take a half-day guided food tour that will let you absorb the fascinating multicultural mix of Malay, Chinese, and Indian cultures through sampling some of it's best food. Walk around local neighbourhoods and visit a Chinese Temple, local grocers and street vendors, and finish up in the Chinese influenced Petaling Street. Eat your way around through Kuala Lumpur and learn about the history of the city through it's dishes. This afternoon enjoy some free time. Perhaps visit the National Monument (commemorating those who died in Malaysia's struggle for freedom and based on the Iwo Jima Memorial in the USA), the vast National Mosque, featuring a bold and modern design, or the Istana Negara (National Palace). You might like stroll Dataran Merdeka (Independence Square), or shop in Suria KLCC (one of Malaysia s premier shopping destinations) and then head up to the Skybridge & Observation Deck of the iconic Petronas Towers to gain another view on this cosmopolitan city. Those with a head for heights can also climb up the KL Tower at dusk and watch the city lights come to life. Lake Gardens is home to a number of sights, including the National Planetarium and the superb Islamic Arts Museum, home to a standout collection. Day 12 Melaka Transfer by local bus to the old port town of Melaka (approximately 3 hours). Back when Penang, Kuala Lumpur and Singapore left little impression on a map, the historic city of Melaka was the most important trading port in Malaysia, attracting Chinese, Indian, Dutch, Portuguese and British traders. These visitors sought wealth or an opportunity to control the Straits of Malacca, a vital trading route between the Indian and Pacific oceans, which lead to 400 years of colonial rule. Today, Melaka's wealth of historical sites remind visitors of times gone by, and its multicultural past is revealed in its distinctive cuisine. Like Georgetown, the Melaka was declared a World Heritage Site in 2008, and like its Penang sibling, the city is a harmonic mix of cultures, a place where colonial buildings sit next to Chinese shophouses and temples. Day 13 Melaka Today you ll get to know this port city better with a quaint trishaw tour along the narrow winding streets. You ll admire Chinatown's unique Peranakan architecture, get a taste of old Melaka, and learn about the ancient spice trade. Take in sites such as Harmony Street (so called because it contains the prayer houses of Malaysia's three main faiths), and stop by a mosque, Chinese Buddhist Temples, and a traditional Muslim house-museum. In your free time this afternoon there are plenty of historic sights and museums to check out. From 17th century Dutch buildings and ships, to museums that showcase the local history of ethnic Chinese-Malays, the travels of diplomat and explorer Zheng He, and even a museum that focuses on concepts of beauty in different cultures. If you re looking to get more active then you could perhaps jump on two wheels for an Eco Bike tour around the city, or see Melaka from a different perspective with a boat tour along the river. Day 14 Singapore Travel by local bus to your final destination of Singapore (approximately 5 hours). Singapore has few areas untouched by modernisation, but wandering the streets of Little India and Chinatown is a great way to see the old parts of the city. To explore further, check out the renowned shopping precinct of Orchard Road, or stop by Raffles to experience the old world charm of a Singapore Sling. An evening in Singapore is not complete without a stroll along Clarke Quay, or even a river cruise to learn more about the fascinating history of this city. Your accommodation tonight is a centrally located hotel, perfect for easy exploring. Whatever you choose today, maybe gather together your fellow travellers for a celebratory drink or meal as your Bangkok to Singapore adventure comes to an end.

6 Day 15 Singapore There are no activities planned for the final day and you are able to depart the accommodation at any time.

7 Additional Information Included Activities Bangkok - Khlong boat (canal) tour Bangkok - Wat Pho Temple Khao Sok - Cheow Lan Lake tour Homestay - Village walk Homestay - Thai cooking demonstration Krabi - Sea Kayaking Penang - Orientation Walk Penang - Hawker food experience Penang - Half Day Sightseeing Kuala Lumpur - KL Food Experience Tour Activity Melaka - Guided Orientation Walk Melaka - Trishaw Tour Optional Activities Bangkok - Tuk Tuk Experience Urban Adventure Bangkok - Bangkok by Bike Urban Adventure Bangkok - Thai Massage Bangkok - Chinatown Food Discovery Urban Adventure Bangkok - Grand Palace Bangkok - Jim Thompson's House Ao Nang - Rock Climbing Ao Nang - Scuba Diving (3 dives) Ao Nang - Phi Phi Island Day Tour Ao Nang - Thai Cooking Class Penang - Tastes & Traditions of Penang Urban Adventure Penang - Khoo Kongsi Penang - Funicular Railway Penang - Teluk Bahang National Park Penang - Trishaw Ride Penang - Chong Fat Tze Museum Kuala Lumpur - KL Tower Kuala Lumpur - Petronas Towers Skybridge & Observation Deck Kuala Lumpur - Planetarium Kuala Lumpur - Islamic Arts Museum Melaka - Stadhuys Melaka - Taming Sari Tower Melaka - Cheng Ho Museum Melaka - Eco Bike Tour Melaka - Museum Of Enduring Beauty Melaka - River Tour Melaka - Half day cycling tour

8 Notes for Malaysia Malaysia blends all of South East Asia's colourful traditions together with its unique combination of vibrant culture and modern technology. Bustling capital Kuala Lumpur exemplifies the country's contrasts, with shiny skyscrapers towering above the thriving culture-filled streets of Chinatown. Penang offers beautiful colonial architecture and some of the best places to eat out in Malaysia, while the Peninsular boasts wonderful forests and highlands. The lush island of Borneo is famous for its rainforests, mighty Mount Kinabalu, and of course, orangutan! Malaysia truly is a destination that offers something for everyone. Citizens of the UK, Ireland, Australia, New Zealand, USA, Canada and most EU countries will not need a visa to enter Malaysia as a tourist for up to 90 days. Citizens of other countries should check with the relevant consulates as to whether a visa is required, and whether you can apply for an e-visa or will have to apply at your nearest Malaysian diplomatic mission. Notes for Thailand Lying deep in the heart of South East Asia, Thailand is a country brimming with culture. A firm favourite with travellers for many years thanks to the welcoming nature of its people, the country boasts a wonderful blend of the exotic and the familiar. Visit incredible Buddhist temples, atmospheric markets and buzzing cities, perfectly juxtaposed with rural villages, forests, jungles and the beautiful islands of the Gulf of Thailand. Enjoy the perfect amalgamation of ancient and modern as you experience the wealth of activities on offer throughout this fascinating 'land of smiles'. Citizens of the UK, USA, Canada, France, Germany, Italy, Russia, Japan, Malaysia, Singapore and Indonesia will not require a visa to enter Thailand as a tourist for up to 30 days. Citizens of Ireland, Australia, New Zealand, South Africa and most 'western' EU countries will not require a visa to enter as a tourist for up to 30 days if arriving by air, or up to 15 days if arriving through a land border. In all cases, this may be extended for 30 days at the immigration department in Bangkok once in the country. Citizens of other countries should check with the relevant consulates as to whether a visa is required. Please note that certain Eastern European nationalities (whether members if the EU or not) will need a visa, but some nationalities can obtain the visa on arrival while others will need to obtain it in advance please check carefully what the situation is for your nationality. A valid yellow fever vaccination certificate is required from travellers coming from areas with risk of yellow fever transmission (including transiting through an airport in an area of risk). Notes for Singapore The vibrant island city-state of Singapore lies at the end of the Malay peninsula, and behind the facade of a 21st Century high-tech city you'll find a colourful blend of Asian cultures, with Malay, Chinese and Indian traditions still very much in evidence. Singapore is famous for its cuisine, and eating out at one of the many stalls here that offer delicious local food is a great way to discover Singapore at street level. Citizens of the UK, Ireland, USA and all EU countries will not need a visa to enter Singapore as a tourist for up to 90 days. Citizens of Australia, New Zealand and Canada will not need a visa to enter Singapore as a tourist for up to 30 days. Citizens of other countries should check with the relevant consulates as to whether a visa is required, and whether this can be applied for as an e-visa or whether it must be obtained at a diplomatic mission.

9 Important Notes The routes, activities and places visited as described in these trip notes are intentions and are meant as a rough guide only. These trip notes have been compiled to help you prepare for your journey once you have booked. They include the full itinerary and dates, and information about kit lists, meeting hotels, insurance, vaccinations, visas, and other information that will help you get ready for your trip. These notes are updated regularly, so please ensure you have an up-to-date version of these trip notes. The planned route and itinerary is the intention, but exact night stops and inclusions cannot be guaranteed. It occasionally happens that there must be a change to our planned itinerary - this may be for a variety of reasons, such as climatic, road or bureaucratic conditions. By their very nature, adventure travel needs to be approached flexibly and some regions can be unpredictable. Some Imaginative Traveller journeys go through off the beaten track areas, which often have poor infrastructure and less stringent safety standards than we are used to at home. Our Groups Our groups are made up of people from around the world and are usually an interesting mix of nationalities and ages. On average there is a pretty even split, males to females and between solo travellers, couples and small groups of friends. We believe that adventure travel should be open to as many people as possible and so although some trips have a minimum age limit, as long as you are fit, healthy and passionate about travel, we are happy to take you. One of the highlights of group travel is the camaraderie and friendships that are formed along the way, and as well as the variety of people that you will meet. The maximum group size depends on the operator and the style of transport, but will usually be a maximum of or up to on our overland journeys. Accommodation Imaginative Traveller trips are designed for shared accommodation, whether staying in hotels, hostels, homestays or campsites, and therefore do not involve a single supplement. Single travellers will share with people of the same sex for the duration of the trip and those that book together will usually be able to share accommodation. The type, variety and standard of accommodation will vary greatly depending on what options are available in the region you are travelling; hotels can vary from very basic rooms without electricity or running water to high standard hotels with good facilities! Generally in hotels most rooms will be twin-share. Hostels, gers and yurts are nearly always multi-share. Many trips will feature a stay in a local homestay or community tourism initiative, allowing us to experience a slice of local life in the areas we travel through. On our overland trips, we will sometimes camp in campsites ranging from rather basic or even wild camps to those with excellent facilities, including swimming pools, restaurants and bars. Dietary Requirements If you have any dietary requirements please tell us at the time of booking and also remind your leader at your welcome meeting. Our crew will try to cater for any particular dietary requirement or food intolerance whenever possible. Health You need to be in good physical health in order to participate fully in our trips. When selecting your trip

10 please make sure you have read through the itinerary carefully and assessed your ability to cope with the style of travel on that trip. We are always happy to give extra advice if you have additional concerns. Please note that if, in the opinion of our leader, you are unable to complete the itinerary without undue risk to yourself and/or the rest of the group, Imaginative Traveller or our partner operators reserve the right to exclude you from all or part of the trip. You should consult your doctor for up-to-date medical travel information prior to travel, particularly if you have a pre-existing medical condition. We also advise you to declare any pre-existing medical conditions to your travel insurers upon purchase. Altitude Imaginative Traveller offers some trips that travel to above 2,800m altitude above sea level - it is imperative at high altitudes to drink lots of water to stay hydrated, be careful not to get burned by the sun, and try not to exert yourself too much. Some pre-existing medical conditions are known to severely worsen at high altitude and be difficult to adequately treat on the ground, leading to more serious consequences. It is imperative that you discuss your pre-existing medical condition/s with your doctor. We understand certain medications are reported to aid acclimatising to high altitude; please discuss these options with your doctor. Yellow Fever A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate - please see each country's note above for details. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home. It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting. Malaria and other mosquito-borne diseases Some areas we travel to have the risk of contracting malaria. If this applies to your trip, please get expert advice before travelling about types of malaria pills and take them as instructed. Recommended types do change from time to time and from area to area. Consult your GP / travel clinic for the most up-to-date requirements and to find the right option for you. If advised by your doctor to take a course of anti-malarial tablets, please complete the course as instructed as malaria can often manifest itself upon your return home if the course is not followed. Other mosquito-borne diseases such as Dengue Fever, Chikungunya and Zika are continuing to spread and becoming a bigger problem around the world. Bite prevention is vital to avoid contracting any of these diseases as there are no vaccines or specific treatments available. Health professionals have issued warnings for pregnant women travelling to areas affected by the Zika virus. The mosquito usually bites between the hours of dusk and dawn and so covering up by wearing long-legged and long-sleeved clothing, preferably light coloured and buttoned at the wrists, can help. Do not sleep without closing windows, use a mosquito net where possibly and use mosquito repellent applied directly to your skin or soaked into your clothing. Vaccinations Recommended vaccinations and other health protection vary according to different regions and recent bulletins issued by health authorities. It is essential to get the latest advice on the region(s) you are planning to travel in so please check with either your doctor or travel clinic in good time before you travel. We also recommend you check out any specific health advice for the country you are travelling to either via your GP or the following websites: or In the UK, we have been working with Nomad Travel for many years and their website has comprehensive,

11 up-to-date vaccination and health information. You will receive a 10% discount off all vaccinations given at Nomad Travel clinics. Activities Included activities are listed in the day-to-day itinerary, all other activities are optional and at your own expense. If you choose not to participate in the included activities on this itinerary, the cost will not necessarily be refunded; this is something you will need to check with your leader. A selection of optional activities is listed in the day-to-day itinerary. This list is designed to be a helpful guide as to what is commonly available in each location, and is neither an exhaustive list, a guarantee that the activity is available, or an endorsement or recommendation. Please note that certain activities may not be available on your particular visit if they are overbooked, underbooked, out of season, or for any other reason - the list of activities is made according to our latest information and in the best faith, but please be aware that things may change between our last visit and your arrival. Please also note that it may not be possible to do all the activities listed in the time available at each destination, and it is recommended to give yourself extra time in your joining or ending city if you would like to participate in some optional activities there. If you do any optional activities, you do so at your own risk and it must be clearly understood that your participation is your own decision and does not form part of your contract with Dragoman. You may be required to sign/complete a waiver form or optional activity form for some optional activities. Insurance It is a condition of booking that you have comprehensive travel insurance. Without evidence of valid travel insurance you will not be allowed to start the trip. This can be arranged by Imaginative Traveller through our website or by contacting our team of travel consultants. If you prefer to arrange your insurance independently, it should have a minimum medical (including repatriation) cover of 2,000,000. We recommend that any policy also has a minimum level of cover for Personal Liability of 2,000,000 and for Cancellation and Curtailment of 5,000. Cover for loss of baggage, personal effects, money and other inclusions are down to personal choice although please bear in mind that personal effects are more likely to go missing whilst travelling and you should ensure that your policy is adequate to cover the value of your personal effects e.g. cameras, tablets, phones etc. Please note that Imaginative Traveller and our partner operators are not responsible for your personal effects and are not insured for their loss. If you prefer to arrange your insurance independently, it should cover you for any activities that you may wish to participate in, such as white-water rafting, trekking, horse-riding, etc. and the 24-hour Emergency Assistance Company must be experienced in handling situations in developing countries if applicable (e.g. they have the ability to arrange repatriation from remote areas such as the Sahara or trekking in the Andes). If you are travelling to high altitude (such as embarking on a trek to the summit of Kilimanjaro), please make sure that this is also covered. Please double check if you have annual travel and/or credit card policies to ensure they have the cover you require, as many of these policies are not suitable with adventure travel to remote areas. Many credit card medical insurance policies are not valid for travelling outside your country of residence or outside the EU. Please also check the age limits on any policy you wish to take out and make sure that you thoroughly inform the insurance company of any pre-existing conditions. Passports Check that your passport will still be valid for 6 months after the end of the trip - this is important as some countries WILL refuse entry to anyone whose passport is due to expire. A temporary or emergency passport is not valid on our trips. You will need to provide us with your passport details prior to departing for you trip. If you change your passport please remember to inform us.

12 Powered by TCPDF ( Pre and Post Trip Accommodation and Transfers At Imaginative Traveller we believe you should make the most of the places you visit, so if you would like to see more of the joining or finishing point cities, why not book additional accommodation to extend your stay? We can take away the hassle of time zones and language barriers by making the booking for you. This accommodation is only available at the joining or finishing city of your trip, immediately before or after the trip you are travelling on. Please note our rates do not reflect last minute walk-in rates or internet specials. We can also book arrival airport transfers for you as long as we have your flight arrival details. These are normally payable in cash upon arrival; however we do have pre paid transfers in a few destinations. Please contact our reservations team for details of the accommodation and transfers that we can offer, as not all hotels offer this service. Responsible Tourism Imaginative Traveller is committed to ensuring that we have a positive impact on local communities and that we implement policies to minimise any negative impact on the local environment. We recognise that we are guests of local communities and strive to make them benefit directly from our visit. You can find full details of Imaginative Traveller's responsible tourism policy on our website. Issues on the trip While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local partner straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip. We recognise that there may be times when your group leader may not be able to resolve a situation to your satisfaction. If this is the case please contact our customer relations department on customer-relations@imtrav.net You may also choose to provide details in your feedback questionnaire which we ask you to complete at the end of your trip, but we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete. Feedback After your travels, we want to hear from you! We rely on your feedback. We read it carefully. Feedback helps us to understand what we are doing well and what we could be doing better, and it allows us to make improvements for future travellers.