Outlook on the Attractions Industry
|
|
- Annabella Patterson
- 6 years ago
- Views:
Transcription
1 University of Massachusetts Amherst Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 Outlook on the Attractions Industry Jerry Henry H2R Market Research Follow this and additional works at: Henry, Jerry, "Outlook on the Attractions Industry" (2016). Tourism Travel and Research Association: Advancing Tourism Research Globally This Event is brought to you for free and open access by ScholarWorks@UMass Amherst. It has been accepted for inclusion in Tourism Travel and Research Association: Advancing Tourism Research Globally by an authorized administrator of ScholarWorks@UMass Amherst. For more information, please contact scholarworks@library.umass.edu.
2 Outlook on the Attractions Industry Presented by: Jerry Henry, President and CEO, H2R Market Research For more information, contact Jerry at October 28-30, 2013 ~ The Drake Hotel ~ Chicago, Illinois, USA
3 TTRA OUTLOOK FORUM: Outlook on the Attractions Industry Prepared by Jerry Henry H 2 R Market Research October 2013
4 3
5 Overview Attraction Industry Performance in Emerging trends developing in response to changing consumer behaviors. Outlook for 2014
6 RESULTS Aggregate U.S. Attractions visitation was up 2.4% in 2012 much better than the 0.7% decrease in Source: H 2 R Market Research
7 Most Segments of the Attractions Industry Posted Increases in 2012 Zoos Botanical Garden Aquariums Science Centers Theme Parks Water Parks State/national park Museums Major sporting events Historic sites Musical theater Art Museums -4.0% -2.0% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% Source: TEA/AECOM, Morey & Associates, Broadway League, ESPN, NPS, H2R Market Research
8 Worldwide Theme Park & Museum Attendance Category Variance Theme Park Groups Worldwide +6.7% 357.8M 335.2M Top 25 Theme Parks Worldwide +5.2% 205.9M 195.7M Top 20 Water Parks Worldwide +5.4% 25.0M 23.7M Top 20 North American Theme Parks +3.6% 131.5M 127.0M Top 10 Latin American Theme Parks +2.6% 13.2M 12.9M Top 20 Asian-Pacific Theme Parks +5.8% 108.7M 103.2M Top 20 European Theme Parks -0.3% 58.0M 58.2M Top 20 North American Water Parks +2.2% 15.4M 15.1M Top 15 Asian-Pacific Water Parks +7.4% 16.0M 14.9M Top 20 Museums Worldwide 98.5M Top 20 Museums in North America 57.0M Top 20 Museums in Asia-Pacific 41.6M Top 20 Museums in Europe 71.5M Source: TEA/AECOM 2012 Global Attendance Source: TEA/AECOM 2012 Global Attendance
9 Destination vs Regional Park Performance 5.0% 4.6% 4.0% 3.0% 2.8% 2.0% 1.0% $83.26 $ % Destination Parks Regional Parks Source: TEA/AECOM 2012 Global Attendance; H2R Market Research
10 2013 figures will not be out until June But, early indicators are strong.
11 2013 YTD Snap Shot: Attendance Trends at Attractions I m Working With This Year State/National Parks Theme/Amusement Parks Shows/Theaters Excursions/Sightseeing Aquariums/Zoos Water Parks -5.0% -4.0% -3.0% -2.0% -1.0% 0.0% 1.0% 2.0% 3.0%
12 2013 YTD Snap Shot: Performance Trends at Attractions I m Working With This Year 2.0% 1.5% 1.6% 1.0% 0.5% 0.4% 0.0% Urban Attractions Rural Attractions Source:H2R Market Research
13 As the industry regains traction, emerging trends become a focal point again.
14 TRENDS 9 EMERGING GLOBAL ATTRACTION TRENDS 1. Reinvestment. 2. Blurred Lines. 3. Architectural Facelifts. 4. Optimizing the GX. 5. Entertaining Queue Lines. 6. Demographics 7. VIP Experiences. 8. Technology. 9. Leveraging Guest Information.
15 TREND 1 REINVESTMENT It takes money to make money.
16 Great Recession is in the rearview mirror. Attractions worldwide have entered the Post-Harry Potter Era now.
17 Rijksmuseum Natural History Museum MD Science Center
18 TREND 2 BLURRED LINES New capital is not just delivering more of the same.
19 Experiences are becoming deeper, more enhancedand blurred. Zoos are adding rides. Theme parks are adding animals. Museums are adding 4D movie experiences.
20 EXPERIENTIAL DESIGN Designing environments with a focus placed on the quality of the user experience. MORE INTRICATE STORYLINES Obscure characters & detailed storylines are popping up more places as attractions seek to become more relevant to kids in the age of video games, smartphones & 3D TVs. UNIVERSAL DESIGN Broad spectrum of ideas meant to manage environments that are accessible to older adults and people with and without disabilities.
21 TREND 3 ARCHITECTURAL FACELIFTS Some capital is just surface deep.
22 McDonalds $ 1 Billion makeover. Attractions soon joined in.
23 Even those with iconic facades have upgraded. Bigger, Better and More Eye Catching
24 TREND 4 OPTIMIZING THE GX The product is not the only focus. Attractions are more guest-centric.
25 The experience is becoming the marketing. Traditional marketing is dying But, good is not good enough. Must be share worthy. Retention is the new acquisition. Source: Purple GoldFish, Stan Phelps
26 Pain points negatively impact the guest experience. Biggest pain points across industry are: Rude or indifferent employees Dirty restrooms Rides/exhibits not operational Overly aggressive tour guides/sales people Long lines/waits Source: PGAV Destinology; H 2 R Market Research
27 Test before you invest. New product concept testing is the norm. Enlist consumer input before ideation, during concept vetting and in the selection process.
28 TREND 5 ENTERTAINING QUEUE LINES Attractions have begun taking one of guests biggest pain points seriously.
29 Queue lines at U.S. attractions are getting longer. Some are investing big money to make wait time less boring, more comfortable.
30 Fact is, guests expect lines. They just want to know management is doing everything they can to alleviate the situation.
31 TREND 6 DEMOGRAPHICS A sea change is upon us that is going to impact every attraction.
32 Changing faces. Older. More Diverse. Fewer Family HHs. More Multigenerational HH Trips. More Travelers, Fewer Locals in Higher Incomes. Source: U.S. Census Bureau; H 2 R Market Research
33 Millennials Younger Millennials are changing the game. Lower incidence at theme parks & other attractions. Connection is key. Older Millennials who are marrying, having kids are converting. Long-term prognosis is positive.
34 Bulk of visitors are middle class. But, there s been a shift toward providing those with money even more... Innovative, unique and luxurious experiences.
35 TREND 7 VIP EXPERIENCES Wealthier visitors have the money and desire for upscale experiences.
36 Splurge travel is back to pre-recession levels. But, the inspiration is different this time. More about stress reduction & control. Less about personal enrichment. Recent data suggests the trends will only grow larger. Source: PGAV Destinology, H 2 R Market Research
37 VIP Tours Tour Guide Facilitates Entire Visit Exclusive front-of-the-line ride access Priority parking VIP admission & badge 2 complimentary on-ride photos Lunch or Dinner Unlimited Soft Drinks Priority live show seating
38 Museum VIP Tours Europe (Starting at $332 pp) NAQ Penguin Encounter Cincinnati ($25 pp) Lujan Zoo Argentina (US $84 pp) San Diego Zoo San Diego ($599 for up to 5 hours) American Museum of Natural History New York ($500 for up to 5 people)
39 TREND 8 TECHNOLOGY Influencing both front stage & back stage consumer environments.
40 Fundamental shift in human behavior. Experience used to exist only in the moment... now lives along a timeline. Broadcasting life experiences is a form of social expression, conversation & status among friends Source: WhiteHutchinson.com, Randy White
41 Dynamic Pricing being used to help optimize revenue management Variable pricing by season, week of month or day of week. Make big days bigger revenue days Day-part pricing Higher prices as new products are introduced Guest segmentation & targeting. Source: Magellan Strategy Group, Chris Cavanaugh
42 Digital elite account for 34% of travelers. Digital elite are those with smartphones & tabletsthe number has tripled since Far more engaged in smartphone activities, e.g. find an attraction, navigation, monitor latest info, etc. Source: MMGY Digital Traveler, Harrison Group
43 Technology is also impacting the GX Abraham Lincoln Presidential Library & Museum. Ghosts in the Library. Dramatic & magical special effects using Hologram technology. Union Theater- multivenue special effects. Live Performances
44 High Museum of Art: ArtClix! Explore art from Picasso to Warhol on your High Museum s Smartphone app, ArtClix! Integration of photorecognition and social media -total interactive experience. Snap images of artwork to access text and audio. Create personalized post cards to share with friends. Engage with museum staff about the exhibition.
45 TREND 9 LEVERAGING GUEST INFO Leveraging guest insight & personal information to provide better experiences.
46 Disney s $1 Billion+ MyMagic Program MagicBands are rubber bracelets that are: All-in-one theme park tickets Room Keys Credit Cards FastPass+ RFID sensors trigger unique moments at attractions. Source: Orlando Sentinel, Spend larger share of wallet at Disney, Spur incremental spending on-park, and Cull far more personal data about its guests to enable it to customize more sales offers.
47 Not Just Disney. Big Data is Revolutionizing Business. The NSA is not the only one recording your every move. Big business tracks your every move, keystroke, transaction, etc.
48 VOC Programs are using many new tools to dig deeper. Online triads/quads Online bulletin boards Online video diaries Social listening
49 Net Promoter Score Measure of customer happiness. Subtract brand detractors (0-6) from promoters (9-10) to get a net score. NPS is one of the only KPI s you need to track. It correlates closely with corporate growth rates. Source: Fred Reichfield
50 The aggregate attractions industry has a Net Promoter Score of 43%. NPS by Consumer Segment 45% 6% NPS: 43% 49% Promoters (9-10) Neutral (7-8) Detractors (0-6) Planetarium Water Parks Botanical Garden Museums State/national park Zoos Art Galleries Theme Parks Aquariums Symphony/opera/concert Special events or festivals Historic sites Science Centers Casino/gaming Old homes/mansions Family Entertainment Major sporting events Live music theater Other 9% 75% 63% 60% 57% 57% 53% 50% 47% 45% 44% 43% 42% 40% 36% 33% 33% 26% 47% Source: PGAV Destinology, H 2 R Market Research
51 OUTLOOK Looking to 2014: Longer drive vacations Continued growth of VIP experiences Fresh, different wins the day Greater focus on optimizing the GX
52 H 2 R Market Research Attraction s Industry Forecast Annual Aggregate Variance 3.5% 3.0% 2.5% 2.4% 2.7% 3.0% 2.0% 1.5% 1.0% 0.5% 0.5% 0.9% 0.7% 0.0% -0.5% -1.0% -0.7% f 2014p Source: H 2 R Market Research
53 Summary of Emerging Global Attraction Industry Trends 1. Reinvestment 2. Blurred Lines 3. Architectural Facelifts 4. Optimizing the GX 5. Entertaining Queue Lines 6. Demographics 7. VIP Experiences 8. Technology 9. Leveraging Guest Information
54 Key Takeaways 1. Aggregate attraction industry performance is improving. 2. Changing demographics are causing a sea change. 3. The composition of attraction experiences is evolving rapidly to provide more immersive, deeper connections with guests. 4. The industry is becoming far more consumercentric optimizing the guest experience, minimizing pain points & leveraging information.
55 1717 East Republic Road, Suite C Springfield, MO
2018 Outlook on the Attractions Industry. Prepared by Jerry Henry, Chief Executive Officer
2018 Outlook on the Attractions Industry Prepared by Jerry Henry, Chief Executive Officer The Attractions Industry has many different parts. Theme Parks (37%) Old Homes (15%) Historic Landmarks (45%) Museums
More informationOutlook for Leisure Travel and Attractions
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2014 Marketing Outlook Forum - Outlook for 2015 Outlook for Leisure
More informationOutlook for Attractions
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2015 Marketing Outlook Forum - Outlook for 2016 Outlook for Attractions
More informationCruise Industry Update
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 Cruise Industry
More informationThe Cultural and Heritage Traveler 2013 Edition
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 The Cultural
More informationBRANSON 2 nd QUARTER 2014 MARKETING REPORT
BRANSON 2 nd QUARTER 2014 MARKETING REPORT October 14, 2014 Branson Convention & Visitors Bureau PRESENTATION OVERVIEW Economic Overview Travel Industry Update Branson 2Q 2014 Update ECONOMIC OUTLOOK Consumer
More informationView Report Details. Global Cruise Market
View Report Details Global Cruise Market ----------------------------------- 2013 View Report Details Executive Summary Cruising is one of the fastest-growing industries in the travel and tourism sector.
More informationChapter 2: Amusement Park Foodservice Market Size and Forecast Market size and forecast summary
Chapter 1: Executive Summary Scope and Methodology Scope of coverage Methodology Consumer survey methodology Market size and forecast Other sources Restaurant categories Limited-service restaurant definitions
More informationU. S. Hispanic Travelers Report
University of Massachusetts Amherst ScholarWorks@UMass Amherst Travel and Tourism Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 U. S. Hispanic
More informationWrap Up. Amherst. University of Massachusetts Amherst. Suzanne Cook Suzanne Cook Consulting, LLC
University of Massachusetts Amherst ScholarWorks@UMass Amherst Travel and Tourism Research Association: Advancing Tourism Research Globally 2014 Marketing Outlook Forum - Outlook for 2015 Wrap Up Suzanne
More information2019 MARKET OUTLOOK & ACTIVITIES. Alex Perez Sales and Marketing Account Manager TravelNevada UK
UNITED KINGDOM 2019 MARKET OUTLOOK & ACTIVITIES Alex Perez Sales and Marketing Account Manager TravelNevada UK alexp@hillsbalfour.com SESSION OVERVIEW 2018 Market Activities Recap 2019 Economic/Political
More informationBUSINESS BAROMETER December 2018
Credit: Chris Orange BUSINESS BAROMETER December Credit: Nigel Moore 1 Contents Summary of findings 3 Annual monthly performance: visitor attractions..4 Visit Herts Team update 5 National context.8 Visitor
More informationIntroducing Aces... Key Differentiators. Aces 78% Visited casino on P12M trip
Introducing... 8% Predominantly driven by a love of gaming and gambling, this segment loves casinos and the related ambiance that provides them with a sense of escape. For this group, the casino resort
More informationOutlook on Leisure Travel - Canada
University of Massachusetts Amherst ScholarWorks@UMass Amherst Travel and Tourism Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 Outlook on Leisure
More informationMaking Cooperation Work COMCEC STRATEGY. For Building an Interdependent Islamic World COMCEC TOURISM OUTLOOK 2015
COMCEC TOURISM OUTLOOK 2015 Aslı TAŞMAZ DADAKOĞLU COMCEC Coordination Office September 2015 OUTLINE The Importance of Tourism for Development Overview of International Tourism in the World International
More informationGo further with straightforward franchising
Go further with straightforward franchising With friendly service and a passion for unique, local flair, Red Lion Hotels delivers the amenities business and leisure travelers appreciate from a full-service
More informationRe-Invent Swiss Summer. Martin Nydegger 9 April 2014
Re-Invent Swiss Summer. Martin Nydegger 9 April 2014 Agenda. 1. Initialisation 2. Conceptualisation 3. Implementation Summer 2014. Who is Switzerland Tourism? Who is Switzerland Tourism? 1. Financed by
More informationUS Spa Industry Study
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2014 Marketing Outlook Forum - Outlook for 2015 US Spa Industry
More informationIntroducing Connected Explorers...
Introducing... 8 Use smart phone/ tablet when travelling Key Differentiators 46 79 This segment has a psychological need to take a break from the everyday and be exposed to new experiences and knowledge.
More informationGATEWAY TO HOME HOTELS AS THE HEART OF THEIR COMMUNITIES
FAIRMONT LUXURY INSIGHTS REPORT GATEWAY TO HOME HOTELS AS THE HEART OF THEIR COMMUNITIES REGIONAL REPORT: FRANCE CASE STUDY: The Luxury Insights Report: Gateway to Home - Hotels as the Heart of their Communities
More information2013 ASTA Travel Agency Industry Overview
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 2013 ASTA Travel
More informationFEDERATION SQUARE MELBOURNE, AUSTRALIA CORPORATE PLAN
FEDERATION SQUARE MELBOURNE, AUSTRALIA CORPORATE PLAN 201619 MELBOURNE S INSPIRATIONAL PUBLIC PLACE Federation Square is Melbourne s heartbeat, an inspirational precinct which concentrates community, cultural
More informationState of the Shared Vacation Ownership Industry. ARDA International Foundation (AIF)
State of the Shared Vacation Ownership Industry ARDA International Foundation (AIF) This paper includes a high-level overview of the timeshare industry with a core focus on financial growth, owner demographics
More informationTHE CHINESE OUTBOUND TRAVELER
THE CHINESE OUTBOUND TRAVELER HICAP UPDATE 16 March 2016 Presentation by: Amrita Banta Managing Director Agility Research and Strategy 2 The Chinese Outbound Traveler Why Focus on the Chinese Outbound
More information22% 13% Increase in WEB SALES through new website using analytics and testing SOLUTION RESULTS. Adobe Customer Story
Sailing away on a dream cruise. Costa Crociere introduces travelers to the magic of cruises with personalized web experiences built on Adobe Experience Manager. One of the biggest achievements of Adobe
More information2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS
2013 IATA GLOBAL PASSENGER SURVEY HIGHLIGHTS * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to
More informationCommerce Committee. 2015/16 Estimates Examination. Vote Business, Science and Innovation. Tourism Portfolio
Commerce Committee 2015/16 Estimates Examination Vote Business, Science and Innovation Tourism Portfolio Ministry of Business, Innovation and Employment Responses Supplementary Questions 124-131 June 2015
More informationArtist s impression of Capri by Fraser, Ginza / Tokyo
s Hospitality Teams Up with Award-Winning Architect Kengo Kuma to Redefine Social Living with Capri by, Ginza / Tokyo First Capri by in Japan to cater to the needs of today s millennials Artist s impression
More informationConsumer Travel Insights by STR
Consumer Travel Insights by STR Traveller Journey Overview Report 2019 STR, Inc. All Rights Reserved. Any reprint, use or republication of all or a part of this presentation without the prior written approval
More informationSeattle Southside Digital Media Conversion Study. Prepared by
Seattle Southside Digital Media Conversion Study Prepared by Project Overview PURPOSE The purpose of the Seattle Southside Visitor Services Digital Media Conversion Study was to measure the conversion
More informationReady for a Record-Breaking Ramadan?
Ready for a Record-Breaking Ramadan? Make the Most of Your Marketing in Southeast Asia 1 RAMADAN SOUTHEAST ASIA 2017 Ramadan Rundown During Ramadan, consumption patterns change radically, causing big spikes
More information5 Ways Mobility Unlocks New In-Flight Revenue Opportunities
5 Ways Mobility Unlocks New In-Flight Revenue Opportunities 5 Ways Mobility Unlocks New In-Flight Revenue Opportunities Technology disruption has spurred widespread changes in consumer-facing industries.
More informationVISIT ESTES PARK 2018 OPERATING PLAN
VISIT ESTES PARK 2018 OPERATING PLAN CONTENTS 3 Budget 6 2018 Objectives 14 Media Target Audiences BUDGET 2018 OPERATING PLAN 3 BUDGET COMPARISON 2016 ACTUAL 2017 ACTUAL* 2018 BUDGET 2% District Lodging
More information2018 MEKONG TOURISM PROJECTS SUMMARY MEKONG TOURISM COORDINATING OFFICE
2018 MEKONG TOURISM PROJECTS SUMMARY MEKONG TOURISM COORDINATING OFFICE 1 Mekong Tourism Initiatives aligned to the GMS Tourism Sector Strategy 2016-2025 In working with the tourism ministries of the
More informationThe Royal Treatment How to deliver and develop a VIP guest program at your attraction 21 September Sponsored by:
The Royal Treatment How to deliver and develop a VIP guest program at your attraction 21 September 2016 Sponsored by: SANDY CLARK MBA ICAL Operations Director The View from The Shard Sits on the IAAPA
More informationBOARD OF DIRECTORS MEETING JANUARY 2018
BOARD OF DIRECTORS MEETING JANUARY 2018 STRATEGY KEY Grow and Diversify the Tourism Economy Through Marketing Grow and Diversify the Tourism Economy Through Sales Enhance Industry Partner Engagement Ensure
More informationParks Australia Steve Wroe
Parks Australia Steve Wroe Parks Australia Christmas Island National Park Cocos / Keeling Islands!(!(!(!( Christmas Island North-west Commonwealth Marine Reserve Network North Commonwealth Marine Reserve
More informationOutlook for Air Travel
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2014 Marketing Outlook Forum - Outlook for 2015 Outlook for Air
More informationJune TEQ Marketing Strategy 2025 Executive Summary
June 2018 TEQ Marketing Strategy 2025 Executive Summary Vision and The Opportunity Tourism and Events Queensland s (TEQ) Marketing Strategy 2025 provides a platform to realise the TEQ vision of inspiring
More informationCruise Tourism White Paper
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2014 Marketing Outlook Forum - Outlook for 2015 Cruise Tourism
More informationROYAL MELBOURNE SHOW SPONSORSHIP OPPORTUNITIES
2018 ROYAL MELBOURNE SHOW SPONSORSHIP OPPORTUNITIES BE PART OF VICTORIA S MOST ICONIC COMMUNITY EVENT GROW YOUR BRAND WITH OUR AUDIENCE THE 2018 ROYAL MELBOURNE SHOW Victoria s largest and most iconic
More informationSIX TRAVEL & TOURISM TRENDS THAT MATTER
SIX TRAVEL & TOURISM TRENDS THAT MATTER 1. MILLENNIAL FAMILIES ON THE RISE 9.6 million American Millennial family households Travel more often and further than any generation of families and spend more
More information2018/2019 Indigenous Tourism BC Action Plan
2018/2019 Indigenous Tourism BC Action Plan CEO s Message I am excited to present our 2018/2019 Action Plan. Since joining Indigenous Tourism BC in August of 2017, we have really grown as an organization.
More informationYear of Adventure 2016
Year of Adventure 2016 Tourism Industry Briefing Wales is where the adventure starts in 2016. Bear Grylls Background Welsh Government recently announced a series of thematic years, aimed at providing a
More informationlastminute.com Group Milan November 2018
lastminute.com Group Milan November 2018 lastminute.com Group Overview A journey of growth and diversification addressed to long-term value maximisation 4 We have a global footprint Context lmn group
More informationGo further with straightforward franchising
Go further with straightforward franchising Red Lion Hotels delivers the amenities business and leisure travelers appreciate from a full-service hotel. Select-service Red Lion Inn & Suites provide guests
More information3 ways cruise line marketers can win with digital
3 ways cruise line marketers can win with digital Author Jennifer Wesley Published Oct 2017 Topics Search, Consumer Services, Travel, Experience & Design T oday s consumers have sky-high expectations.
More informationTHE STATE OF THE CRUISE INDUSTRY IN 2014: GLOBAL GROWTH IN PASSENGER NUMBERS AND PRODUCT OFFERINGS
CONTACT: Lani Gerlak 954 765-3636 x22 clia@finnpartners.com THE STATE OF THE CRUISE INDUSTRY IN 2014: GLOBAL GROWTH IN PASSENGER NUMBERS AND PRODUCT OFFERINGS Cruise Industry Investment in Ship Innovations;
More informationThe Bottom Line: The spa industries future is bright if we want it to be!
The trends and research shows that we are in the midst of a shift and it is up to each and every one working in the industry to embrace the shift and develop your spa, or to stand still and watch others
More informationAn innovative media company delivering sustainable, profitable growth Half year results 21 st August 2013
An innovative media company delivering sustainable, profitable growth Half year results 21 st August 2013 Richard Findlay Chairman An innovative media company delivering sustainable, profitable growth
More informationAre We There Yet? Road Trips Reinvented! Fresh research & insights on marketing to US Road Trips Travelers
Are We There Yet? Road Trips Reinvented! Fresh research & insights on marketing to US Road Trips Travelers Are We There Yet? Road Trips Reinvented! Amir Eylon, President & Partner, Longwoods International
More informationCruise Industry Overview
FLORIDA-CARIBBEAN CRUISE ASSOCIATION 11200 Pines Blvd., Suite 201 ~ Pembroke Pines, Florida 33026 Phone: (954) 441-8881 ~ Fax: (954) 441-3171 ~ E-mail: fcca@f-cca.com ~ Website: www.f-cca.com Cruise Industry
More informationCLICK TO EDIT SUPPORTING TEXT TITLES CAMPAIGN, GO HERE PR & EVENTS UPDATE
TITLES CAMPAIGN, GO HERE PR & EVENTS UPDATE WELCOME Your speakers today: Rebecca Ingram, GM PR and Major Events Kate Necklen, GM Global Marketing Communications (Campaign) WHAT WE LL COVER TODAY 1. Overview
More informationTripAdvisor Workshop Christchurch 7 June 2016
TripAdvisor Workshop Christchurch 7 June 2016 TripAdvisor: The World s Largest Travel Site 1 M I L L I O N Reviews & Opinions 3402005 MILLION 2000 Unique visitors a month M I L L I O N 350 r e vie w s
More informationMARKET TRENDS AND OPPORTUNITIES
Team North America Chicago Los Angeles New York San Francisco MARKET TRENDS AND OPPORTUNITIES Tourism Marketing Workshop Manila, Philippines 10-12 October 2012 Historical Outbound Travel Data United States,
More informationGo further with straightforward franchising
Go further with straightforward franchising With friendly service and a passion for unique, local flair, Red Lion Hotels delivers the amenities business and leisure travelers appreciate from a full-service
More information17-20 ΝΟV MEC P Α Ι Α Ν Ι Α THE PREMIUM EXHIBITION FOR HOTELIERS AND TOURISM PROFESSIONALS
17-20 ΝΟV 2 0 1 7 MEC P Α Ι Α Ν Ι Α THE PREMIUM EXHIBITION FOR HOTELIERS AND TOURISM PROFESSIONALS 17.000 + VISITORS 170 + SPECIALIZED EXHIBITORS 2.000 + WORKSHOP ATTENDEES 8.572 HOTELIERS TOTAL 17.384
More informationWHAT ARE THE TRENDS TO LOOK OUT FOR?
WHAT ARE THE TO LOOK OUT FOR? Prepared by IPK International on behalf of ITB Berlin, The World s Leading Travel Trade Show INTRODUCTION The global tourism industry continues its success story with another
More informationInsights to Global consumers Travel interests in 2014
Insights to Global consumers Travel interests in 2014 TripBarometer by TripAdvisor Table of Contents About TripAdvisor.. TripBarometer Insights. Partnering with TripAdvisor HELLO TripAdvisor The World
More informationHotel InduSTRy Overview What Lies Ahead
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2013 Marketing Outlook Forum - Outlook for 2014 Hotel InduSTRy
More informationI ll give you an overview of financial results for the first half of fiscal year 2017 and topics of each business, mainly Shopping Complex Business.
I ll give you an overview of financial results for the first half of fiscal year 2017 and topics of each business, mainly Shopping Complex Business. Page 2 shows a summary. Let me begin with consolidated
More informationLabs: How Travelport is redefining the airline customer experience. David Gomes Commercial Director, Air Commerce
Labs: How Travelport is redefining the airline customer experience David Gomes Commercial Director, Air Commerce Travel Commerce Platform GDS GDS GDS Empowered selling Unrivalled content Platform FIS has
More informationCELEBRATE THE YEAR END BY LEARNING THROUGH PLAY AT KIDZANIA SINGAPORE
FOR IMMEDIATE RELEASE CELEBRATE THE YEAR END BY LEARNING THROUGH PLAY AT KIDZANIA SINGAPORE Set healthy resolutions, understand the value of empathy, and bond with your kids through an exciting trio of
More informationISTANBUL s AIRPORT SWAP
ISTANBUL s AIRPORT SWAP A TRAVEL INSIGHT THAT TURNS INTO ACTION by VELOXITY, Inc mobile is not a device, it s a behavior August 24, 2018 The Effect of The New Istanbul Airport to Air Travel The new airport
More informationIndonesia. Market overview. Opportunities and challenges. Jakarta. Austrade in Indonesia
INDONESIA Indonesia Market overview Indonesia is an emerging economic force. After India and China, Indonesia is the world s fastest growing consumer market. GDP reached US$1.2 trillion in 2012 and is
More informationINDUSTRY BAROMETER THROUGH DECEMBER 2014
Lead an efficient, high-performing organization July December 2014 source: travel portland ORGANIZATIONAL PERFORMANCE To increase organizational efficiency, Travel Portland has focused on continuously
More informationSPONSORSHIP OPPORTUNITIES. February 2016
SPONSORSHIP OPPORTUNITIES February 2016 LET YOUR BRAND CELEBRATE WITH THE COMMUNITY OF WA THE IGA PERTH ROYAL SHOW The IGA Perth Royal Show is a not-for-profit event that preserves and promotes our heritage,
More informationThe Challenges for the European Tourism Sustainable
The Challenges for the European Tourism Sustainable Denada Olli Lecturer at Fan S. Noli University, Faculty of Economy, Department of Marketing, Branch Korça, Albania. Doi:10.5901/mjss.2013.v4n9p464 Abstract
More informationInsight Report: ASIA s Attraction and Theme Park Industry
Insight Report: ASIA s Attraction and Theme Park Industry Insight Report: ASIA s Attraction and Theme Park Industry Introduction Asia is often perceived as a region playing catch-up with the urbanised
More informationIndia Market Update 2018
India Market Update 2018 Growth Potential 1. 3 B i l l i o n P o p u l a t i o n O v e r 6 0 c i t i e s w i t h m i l l i o n + p o p u l a t i o n GDP Above 7% FASTEST Growing Large Economy in the World
More informationProspects for international tourism
Prospects for international tourism Project LINK UN DESA Expert Group Meeting on the World Economy, NYC, USA 24-26 October 211 John G.C. Kester Programme Manager, Tourism Trends and Marketing Strategies
More informationAs our world continues to get more
TRAVEL AGENT CRUISE INDUSTRY OUTLOOK AUGUST 2016 CRUISE LINES INTERNATIONAL ASSOCIATION INTRODUCTION As our world continues to get more complicated, travel agents are playing a bigger role in guiding and
More informationAQUATIC AND COASTAL CAMPAIGN. Overview page 1. Research page 2. Objectives page 3. Audience page 3. Creative idea page 3. Campaign pillars page 4
AQUATIC AND COASTAL CAMPAIGN Overview page 1 Research page 2 Objectives page 3 Audience page 3 Creative idea page 3 Campaign pillars page 4 Creative delivery page 4 Campaign overview 'There s nothing like
More informationTWENTY-SECOND MEETING OF THE ASIA/PACIFIC AIR NAVIGATION PLANNING AND IMPLEMENTATION REGIONAL GROUP (APANPIRG/22)
INTERNATIONAL CIVIL AVIATION ORGANIZATION TWENTY-SECOND MEETING OF THE ASIA/PACIFIC AIR NAVIGATION PLANNING AND IMPLEMENTATION REGIONAL GROUP (APANPIRG/22) Bangkok, Thailand, 5-9 September 2011 Agenda
More informationUSING SPECIAL INTERESTS TO DRIVE TRAVEL. Chris Atkinson TNZ Marketing Communications Manager Sectors Wednesday 12 March, 9am
USING SPECIAL INTERESTS TO DRIVE TRAVEL Chris Atkinson TNZ Marketing Communications Manager Sectors Wednesday 12 March, 9am Agenda 1. Introduction 2. Special Interest (SI) overview and definition 3. Recap:
More informationCommittee for Melbourne 2018 Election Priorities
Committee for Melbourne 2018 Election Priorities Vote for the future The Committee for Melbourne calls on the next Victorian Government to commit to bold, visionary policies to help sustain Melbourne s
More informationGATEWAY TO HOME HOTELS AS THE HEART OF THEIR COMMUNITIES
FAIRMONT LUXURY INSIGHTS REPORT GATEWAY TO HOME HOTELS AS THE HEART OF THEIR COMMUNITIES REGIONAL REPORT: CHINA The Luxury Insights Report: Gateway to Home - Hotels as the Heart of their Communities is
More informationJune TEQ Marketing Strategy 2025 Executive Summary
June 2017 TEQ Marketing Strategy 2025 Executive Summary Vision and The Opportunity Tourism and Events Queensland s (TEQ) Marketing Strategy 2025 provides a platform to realise the TEQ vision of inspiring
More informationJUNE 2017 AUCKLAND ECONOMIC INSIGHTS SERIES ENGAGING GLOBALLY AUCKLAND S TRADING LINKAGES. aucklandnz.com/business nzier.org.nz
AUCKLAND ECONOMIC INSIGHTS SERIES ENGAGING GLOBALLY AUCKLAND S TRADING LINKAGES aucklandnz.com/business nzier.org.nz JUNE 2017 4 AUCKLAND ECONOMIC INSIGHTS SERIES 1 2 3 4 Advanced Industries Auckland s
More informationVISIT FLORIDA Partnership Overview
VISIT FLORIDA Partnership Overview What is VISIT FLORIDA? v The state s official tourism marketing organization v Serves as the source for travel planning to visitors from across the globe v Received $76M
More informationAgritourism Industry Development in New Jersey
Agritourism Industry Development in New Jersey Brian J. Schilling Associate Director, Rutgers Food Policy Institute Delaware Valley Regional Planning Commission, Land Use and Housing Committee The Delaware
More informationCapri by Fraser brings people-centric tech to Singapore s CBD on the back of expansion in Southeast Asia, Australia and Europe
Capri by brings people-centric tech to s CBD on the back of expansion in Southeast Asia, Australia and Europe s Hospitality s millennial-focused brand has grown from one to 16 properties globally with
More informationTURBULENCE AHEAD DISENGAGE THE AUTOPILOT GLOBAL FLEET & MRO MARKET FORECAST
TURBULENCE AHEAD DISENGAGE THE AUTOPILOT 2015-2025 GLOBAL FLEET & MRO MARKET FORECAST Tuesday, October 13 th 2015 Christopher Doan Vice President Oliver Wyman acquired TeamSAI and integrated the business
More informationOntario Tourism Marketing Partnership Corporation (OTMPC) Attractions Ontario AGM April, 2015 Trisha Grant
Ontario Tourism Marketing Partnership Corporation (OTMPC) Attractions Ontario AGM April, 2015 Trisha Grant OTMPC Mandate and Priority Markets Marketing Update Themed Campaigns Website Update Summer Contest
More informationCANADIAN TRAVEL MARKET. Culture & Entertainment Activities While on Trips of One or More Nights. Overview Report.
CANADIAN TRAVEL MARKET Culture & Entertainment Activities While on Trips of One or More Nights Overview Report February 29, 2008 Prepared by Lang Research Inc. on behalf of: Ontario Ministry of Tourism,
More informationADVERTISING MEDIA KIT
2018 ADVERTISING MEDIA KIT Expand Your Reach With NBAA NBAA is recognized as the premier organization that consistently brings business aviation buyers and sellers together. Whether you have a new product
More information2014 IATA GLOBAL PASSENGER SURVEY
2014 IATA GLOBAL PASSENGER SURVEY Supported by: * The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken
More informationOutlook for International Inbound Travel to North America - The International Marketplace: What's Happening?
University of Massachusetts Amherst ScholarWorks@UMass Amherst Tourism Travel and Research Association: Advancing Tourism Research Globally 2014 Marketing Outlook Forum - Outlook for 2015 Outlook for International
More informationExecutive summary. The rise of culinary tourism 2015 special report - Ontario Culinary Tourism Alliance & Skift
The rise of culinary tourism 2015 special report - Ontario Culinary Tourism Alliance & Skift 5 We believe the best way to experience culture is through food. Food serves to connect us with the land, our
More informationPRESS RELEASE Thursday, 13 December ANNUAL RESULTS
PRESS RELEASE Thursday, 13 December 2007 2007 ANNUAL RESULTS Results Like-for-like revenue up 3.4% to 1,727 million Operating income - leisure up 37% to 33 million (Village operating income - leisure up
More informationCreating Content for Travellers.
+ Creating Content for Travellers. Comparison of travellers usage and needs for travel content & information with the beliefs of travel bloggers. Results of independent commissioned studies of travellers
More informationAustralia s Northern Territory
Australia s Northern Territory Australia s Northern Territory is a strategic market for tourism investment, with a long established reputation as an iconic tourism destination and its geographic location,
More informationWelcome to this lecture from the Insurance Institute of London
Welcome to this lecture from the Insurance Institute of London CII CPD event accredited - demonstrates the quality of an event and that it meets CII/PFS member CPD scheme requirements. This lecture and
More informationAnalysis of the Situation: Customers, Competitors, & Environmental Factors
Executive Summary The objective of this plan is to create a new area of service (or expand upon a current area) that will include a number of restaurants, nightclubs, and stores targeted at adults, especially
More informationFlat Fees and Straightforward Franchising
Flat Fees and Straightforward Franchising With a focus on all the comforts of home, GuestHouse provides a relaxed space where guests can feel right at home the minute they walk through our doors. MARKETPLACE
More informationRemaking the Holiday Inn Brand Family
Remaking the Holiday Inn Brand Family Kevin Kowalski SVP Holiday Inn Brand Management June 2010 1 Our rifle shot brand is the Holiday Inn master brand with four sub-brands 2 2 Holiday Inn is a global icon
More informationLion Travel Service Co., Ltd. TWSE : 2731 TT
Lion Travel Service Co., Ltd. TWSE : 2731 TT Overview General Information Industry Outlook Competitive Advantages Financial Performance Company Profile General Information Company Name Established June
More informationMoving Towards a Customer Centric Approach. Dr. Philippe Villard Head, Policy & Economics
Moving Towards a Customer Centric Approach Dr. Philippe Villard Head, Policy & Economics pvillard@aci.aero Introduction to Airport Service Quality What is Airport Service Quality? ACI s customer satisfaction
More informationAirlines Demand Forecasting Leveraging Ancillary Service Revenues
Airlines Demand Forecasting Leveraging Ancillary Service Revenues An approach by TCG Digital Traditional Revenue Management and Demand Forecasting The year 1978 started off the transformation of the Airlines
More informationNew Technologies and Digital Transformation of the Passenger Process in Airport Terminals
RELIABLE BUILDING OPERATION AT AIRPORTS Gateway Gardens at Frankfurt Airport Sept 27-28, 2018 New Technologies and Digital Transformation of the Passenger Process in Airport Terminals Jens Grabeleu Fraport
More information