Booking Information Self Catering

Transcription

1 Booking Information Self Catering Please read this information carefully as it contains the details of the holiday you have booked MySkiAmis Our reservation system has a private area for all our current guests where you can make certain changes, updates and additions to your booking. You will have been sent your user ID (which is your address) and a password with your confirmation. You can access this area by clicking on MySkiAmis from the homepage of our website. On our site you can: Update the names and dates of birth for your party Create invoice groups which allow each family to book their ski passes, lessons and equipment rental separately Book your own ski passes, lessons and equipment rental or for the whole group (if you prefer not to divide into invoice groups) View your current invoice balance Make payments against your invoice If you have any difficulty using our on-line system or would prefer us to make updates for you, then simply give us a call. Your Accommodation Accommodation includes the use of electricity, water and other utilities on an accommodation only, self catered basis for the period booked. Shortly before your holiday, we will send you your final information pack with details of when and where to collect your keys along with confirmation of any extras you have booked. A returnable damage deposit will be payable in euros on arrival, which varies by accommodation and will be informed to you with your final pack. All apartments and chalets are let on the basis of good housekeeping which means that the property will be clean and in order on your arrival and you are expected to leave it in the same manner on your departure. You will be provided with an inventory and must report any issues which could affect your deposit to the local key handling agency within 24 hours of arrival. Final cleaning is not included in the price but may be booked in advance at extra cost if required. If cleaning is not booked, you must clean the apartment fully before departure. Local tourist taxes will also be payable on arrival which are levied by the French Government. The rates vary by resort but are typically between 6 and 10 per person per week. Deposits and tourist tax can only be paid using a credit card or debit card Visa and Mastercard are accepted by all the local key handling agencies we work with. The card transaction does not debit your account for the deposit but puts a hold on the amount, which is cancelled after your departure. Bed Linen and Towels Bed linen and towels are not included in the rental price unless specifically mentioned on your confirmation. Linen packs can be booked with us in advance at a cost of per person, per week for a towel pack which includes bath towel, hand towel and tea towel and per person, per week for bed linen which includes sheets and pillowcases. However, in Chamonix, the towels and the bed linen is provided together in a single pack and can t be booked separately, the price for it is per person. Blankets and pillows are provided in all apartments if you choose to bring your own linen

2 Cleaning Final Cleaning Studio 56 Final Cleaning 2 room apt 70 Final Cleaning 3 room apt 82 Final Cleaning 4 room apt 100 Final Cleaning 5 room apt 126 Final Cleaning Chalet 200 The final cleaning service does NOT include excessive mess specifically taking out rubbish, washing dishes and clearing food from the fridge. Even if the cleaning service is booked, you MUST ensure that all food has been thrown away or removed from the cupboards and fridge, the rubbish has been taken to the local poubelle and the dishes are cleaned. In the event this is not done, additional charges over and above the final cleaning charge will be levied, depending on the actual time taken to bring the apartment back to standard. These charges are levied by the local agency who are responsible for cleaning. Arrival and Departure Your apartment will be available from 17h00 on your arrival day and you must arrive before 19h00 in order to collect your keys from our appointed key handling agents in the resort. Local offices do close at this time so please ensure your travel arrangements will get you there in good time. In the event of a delay on the day, we will do our best to make alternative arrangements for the keys but cannot guarantee this as it depends on the local services a contact number for the local key handling agent will be included with your final details, sent to you approximately 1-2 weeks before your holiday. You must vacate the property by 09h00 on your departure day and return your keys to the local key handling agency. If you know in advance that you will be unable to arrive during the agency opening hours, then please contact us. In some cases, it may be possible to arrange for completion of the arrival formalities in advance and for keys to be left at an arranged location for you. Travel Arrangements Your travel arrangements are shown on your confirmation please check these carefully and let us know if there are any corrections to be made. In particular, for those with a transfer service from the airport, please ensure we have the correct flight information the times shown are those at the French/Swiss airport so your arrival time and your flight departure time for the return. Please refer to the relevant section below for further information. Transfer Service The details of your flights or rail service will be shown on your confirmation and we will arrange for our vehicle to be at the airport or station to collect you at this time. Please note that unless otherwise stated on your invoice our transfers are provided on the basis of a shared service and you will therefore be scheduled with other guests arriving at similar times to you, going to the same destination. Our service levels in this respect are to schedule flights together up to 2 hours apart although normally we do not exceed an hour and often much less. We also guarantee to wait for delayed flights for up to an hour after their scheduled arrival time. So in the absolute worst case scenario you could be asked to wait for up to 3 hours after your flight s scheduled landing time although this really does not happen very often. We ask you to be patient in these exceptional circumstances as if it were your flight delayed, you would be grateful to other guests for waiting for you. Of course the same service level applies on the return journey in terms of flights we schedule together. - 2

3 On arrival at the airport/station, our driver will be waiting for you at the arrivals gate, holding a "Ski Amis" sign - our staff uniform is bright blue and yellow so you should easily find your driver among the crowd! In the event of any problems, please call our transfer desk on (UK number) or (French number) where someone will be able to help you on changeover days. In the event of ANY flight or train delays, it is essential you contact one of the above numbers as soon as possible to advise us and to discuss any alternative arrangements which may be necessary for your transfer. If you do not call us, then we may not be able to provide your transfer at all and you will need to make your own arrangements to get to resort obviously we cannot keep other guests waiting indefinitely when we do not have information to base our planning decisions on. In the event of severe flight delays, we will wait for a minimum of one hour after your scheduled arrival without any waiting charges. After this time, our ability to continue to provide your transfer will depend on our other guests and transfers scheduled for that day. We will do our best to reschedule you on to a later bus where available and if space is available there will be no extra charges. In the event this is not possible, we are unable to send additional vehicles to the airport without making an additional charge and sometimes this may not be possible at all (depending on the availability of drivers and vehicles). In these exceptional circumstances you will need to make your own alternative arrangements. There are no refunds for missed transfers so please ensure your travel insurance covers this eventuality. Of course, this doesn t happen very often to put things into perspective we have only ONCE had to enforce this in 15 years of running our transfer service, and we carry about 200 passengers in each direction every Saturday. The important thing is you keep in touch with us on the day and we can let you know how things stand. If you have not yet provided us with your flight details, it is essential that you do this as soon as your flights are booked. If we do not have the flight details at least two weeks before your arrival, we may not be able to provide your transfer at the right time, as this is when our schedule is closed. Last minute bookings and flight information provided after this time will have to fit with the existing schedule which may mean a longer than usual wait at the airport. We will ask you for the following information for each flight for your group: Flight number and airline Arrival time at our end (eg. At Geneva) Where you are flying from Mobile phone number for one person on each separate flight to enable us to contact people in the event of delays to re-arrange transfers We like to be very open and straight so you know what to expect from us if you are considering booking a transfer with another operator then we would advise you to check their terms and conditions regarding their planning process and what they do in the event of delays as we re sure you will find the service we offer to be very good (but you need to look at the small print, as not everyone is as upfront about it!) Self Drive For self-drivers who have booked a channel crossing with us, your crossing voucher and other useful information about driving to the Alps will be with your confirmation please ensure you are in possession of the voucher when you arrive at the terminal as you will need the reference number in order to collect your tickets. The details of what has been booked will be shown on your confirmation. For ferry crossings, please note you must arrive at the check-in desk at the terminal at least 30 minutes before the scheduled departure time - however, our tickets are valid on any crossing and if you arrive at a different time you will be rescheduled onto the next available ferry without any surcharges. In the event that you are requested to make an additional payment at the port, you should refuse and inform the P&O staff member that you have an MITX flexible ticket this does occasionally happen as the terms of our tickets are different from those purchased by the public. - 3

4 When arriving at Dover, make sure you allow time to clear customs/passport control before arriving at the check-in desk. If you have made a Eurotunnel booking, or you have made your own ferry crossing booking, please note that your tickets are normally only valid for crossing within two hours either side of the booked time (unless you have specifically booked and paid the supplement for a flexi-ticket). Travel outside of this window will incur additional costs which must be paid at the terminal. If you use a satellite navigation system, please be aware that many of the resorts are not found accurately on your electronic maps and if they are found, the system will often send you on small roads that do not exist during the winter months because of the snow! Location via postcodes is also very inaccurate as a French postcode covers a very large area and is not suitable for pinpointing your destination. We strongly advise that you follow at least the local instructions we provide rather than attempting to use your navigation system switch your Sat Nav off at Moutiers or you may have a very interesting journey!!! Parking There is parking available in all resorts where we operate our self-catered programme. Most resorts offer free parking, but our sales team will be more than happy to check with the owners of each apartment for you what the parking situation is if it is not specified on the apartment details. In some cases, you may have to pre book a parking space some resorts also offer covered parking. Rail Travel Your rail travel booking will be found on your confirmation and your detailed itinerary and tickets will be delivered to you directly from Rail Europe - you should receive them shortly. Please check the tickets carefully when they arrive and let us know of any problems. Please see above for details of the transfer service from the station. Our Travel Services If you have not yet decided on your travel arrangements, your holiday will be currently shown as no travel arrangements booked on your confirmation. If you later request us to make travel arrangements, we will update your booking and send a revised invoice and confirmation. We are able to offer a comprehensive travel service and by booking your travel arrangements through us you also benefit from it being covered as a package by our bond for your financial security. If you decide to make your own arrangements, we will still need you to let us know what they are so we can efficiently plan on the arrival day (we track flights and road conditions so we can predict if you will be delayed and take the necessary action regarding meals etc). Airport Transfers from Chambery, Grenoble or Geneva Airports We provide a fully licenced, shared transfer service from Chambery, Grenoble or Geneva airports in our fleet of minibuses which will normally be driven by a member of our own staff except for Chamonix where we work with a local partner. Where appropriate for your group, we also may provide coach services, minibus or taxi services with licenced and approved external suppliers. We are a fully licenced transfer operator with a licence to operate in France and internationally this means we are fully insured in the event of any unfortunate accident and our drivers are in possession of the proper licence for professional driving in France. They have been fully trained for winter conditions and have passed the required training and medical examinations. Beware of non-licenced operators they may sometimes be a little cheaper but in the event of an accident they are not insured. - 4

5 If you are a small party, you may find cheaper transfer options using a scheduled coach service but of course the service levels will not be the same whoever you choose to book your transfer with, we recommend you check exactly where you will be dropped off in resort as this will normally be one central point and may then involve a taxi journey or long walk to your accommodation. We have no minibus services available to shuttle guests in resort on arrival day as all our buses and drivers are occupied on airport transfers. Our shared transfer prices for a door-to-door service to La Tania, Meribel, Courchevel, St Martin de Belleville, Les Menuires, Val Thorens, Peisey Vallandry, La Plagne Montchavin and La Plagne Montalbert and Chamonix are as follows based on a group who book together with incoming flight arrival scheduled before 18h00 and return flight departures after 10h00 on a Saturday: From Geneva, Grenoble or Chambery 1-3 people 300 return (total price) 4 or more people 80 per person return Price per person From Geneva to Chamonix return Dedicated private transfers are available to all the above resorts as well as all other resorts where we offer self-catered property as follows: Price per vehicle for 1-8 people From Grenoble, Geneva or Chambery From Lyon Three Valleys, La Plagne Montalbert, La Plagne Montchavin, Peisey Vallandry 640 return 720 return La Plagne (other villages), Les Arcs 720 return 850 return Val d Isere, Tignes, La Rosiere 850 return 850 return Chamonix 295 return N/A Be aware that the unsociable hours flights are often cheaper but would mean the transfer price will incur a supplement. Transfers for flights outside of these timings are only available on a dedicated basis so the price for the full minibus of 8 people - with an out of hours supplement of 30%. Transfer times from Grenoble are approximately 2½ hours, from Chambery approximately 1½-2 hours and from Geneva approximately 2½ hours obviously subject to weather and traffic conditions. We are also able to provide a service from Lyon airport on a dedicated basis only prices are based on the price for 8 people (so the full minibus). We strongly recommend using Grenoble or Geneva airports if possible although technically Chambery is slightly closer to the resorts, it is terrible for delays and many of the flights we collect at Chambery are seriously delayed (more than an hour). You need to allow time in your calculations for airport formalities and transfer we would schedule 4 hours from landing to arrival from Grenoble and Geneva and 3 hours from Chambery. On the return flight, we would normally leave about 5 hours before departure for Grenoble and Geneva and 4 hours before departure for Chambery to allow for the check-in your transfer is likely to be completed in less than this time but from experience this allows plenty of time for unforeseen traffic delays and problems and avoids any unnecessary stress for you or the driver during the journey. Flight Search We don't sell flights ourselves but we are more than happy to do the leg-work for you and research possibilities when it is combined with our transfer service. Here is a selection of the flight operators covering airports closest to our chalets. Routes operated by the discount airlines are constantly - 5

6 changing so check on their sites for full up-to-date route information the options below were correct as of July The easiest way to find flight options at the best price is to use one of the consolidated web search engines which specialises in trawling the web for flight offers from various sources we find it works very well: To Grenoble from the following airports: Birmingham, Bristol, Edinburgh, Liverpool, London Luton, London Gatwick and London Stansted To Lyon from the following airports: Belfast, Bristol, Edinburgh, London Luton, London Gatwick, London Southend and Manchester To Geneva from the following airports: Aberdeen, Belfast, Birmingham, Bournemouth, Bristol, Edinburgh, Glasgow, Leeds Bradford, Liverpool, London Gatwick, London Luton, London Southend, London Stansted, Manchester and Newcastle To Grenoble from: Dublin and Stansted To Grenoble from: London Gatwick To Lyon from: London Heathrow To Geneva from: London Gatwick, London City, London Heathrow To Grenoble from: East Midlands, Glasgow, Leeds Bradford, Manchester and Newcastle To Chambery from: East Midlands, Edinburgh, Glasgow, Leeds Bradford and Manchester - 6

7 To Lyon from: Manchester To Chambery from: Aberdeen, Belfast City, Birmingham, Cardiff, Doncaster Sheffield, Dublin, Edinburgh, Exeter, Glasgow, Guernsey, Inverness, Isle of Man, Jersey, Manchester, Newcastle and Norwich To Geneva from: Aberdeen, Belfast City, Birmingham, Cardiff, Doncaster Sheffield, Dublin, Edinburgh, Exeter, Glasgow, Guernsey, Inverness, Isle of Man, Jersey, Manchester, Newcastle and Southampton To Lyon from: Aberdeen, Belfast City, Birmingham, Doncaster Sheffield, Dublin, Edinburgh, Exeter, Glasgow, Guernsey, Inverness, Isle of Man, Jersey, Kirkwall, Manchester, Newcastle, Southampton, Stornoway and Sumburgh To Grenoble from: Birmingham, London Gatwick and Manchester To Geneva from: London Gatwick and Manchester To Lyon from: London Gatwick To Grenoble from: Birmingham, London Gatwick and Manchester To Geneva from: London Gatwick To Geneva from: Aberdeen, Belfast, Birmingham, Bristol, Cardiff, Durham, Edinburgh, Exeter, Glasgow, Humberside, Inverness, Leeds, London City, London Heathrow, Norwich and Southampton To Lyon from: Aberdeen, Belfast, Birmingham, Bristol, Cardiff, Durham, Edinburgh, Exeter, Glasgow, Humberside, Inverness, Leeds, London City, London Heathrow, Norwich and Southampton To Geneva from: - 7

8 Belfast City, Birmingham, Bristol, Cardiff, Cork, Dublin, Edinburgh, Exeter, Glasgow, London Gatwick, London City, London Heathrow, Manchester and Newcastle. Channel Crossings for Self-Drive To Lyon from: Belfast City, Birmingham, Bristol, Cardiff, Cork, Dublin, Edinburgh We are able to offer ferry crossings with P&O or Eurotunnel crossings if you choose to drive. In both cases, our prices are normally less than the public price but are subject to quotation as rates vary according to your date and time of travel. Please contact us for a quotation. In addition, our ferry tickets are fully flexible so you are able to cross on the next available ferry after arrival at the port without any surcharges invaluable on your return journey when being stuck with the 2 hour window on public tickets can mean you end up paying more unless you pay the huge prices offered for flexibility!! Rail Travel There are various rail travel options to the Alps which offer a leisurely way to travel to resort: Eurostar Direct Ski Trains the Eurostar leaves London St Pancras, stopping at Ashford International en-route and then travelling via the channel tunnel directly to the Alps. Both Saturday daytime and Friday/Saturday overnight services are available guideline price from 149 per person return (off-peak) but subject to quotation as they can vary considerably according to availability and the date of travel Eurostar Direct train via Lyon (the London to South of France service) the Eurostar now also goes to Lyon, with direct trains running every Saturday (from November) leaving from London St Pancras, stopping at Ashford International en-route and then travelling via the channel tunnel directly to the Alps. On the return journey though you will have to get off the train for Security and Immigration checks at Lille Europe. Saturday daytime travel is available, with a guideline price for non-peak weeks return of 90 but subject to quotation as they can vary considerably according to availability and the date of travel Indirect Services if you wish to travel at other times or are unable to get seats on the direct services above, it is possible to travel easily via Paris or Lille to the Alps using a combination of Eurostar services and SNCF TGV services. Prices and routes vary considerably according to availability and dates of travel so please contact us for a quotation. Prices and full timetables are only available 60 days before departure When taking the Eurostar train to Lyon, upon arrival at the station you then need to take local train services for around 3 hours to Moutiers, Aime or Bourg Saint Maurice from which we offer shared transfers. If you would like to be picked up at the Lyon station, we can organise dedicated transfers only, at the same price as the air transfers. Our prices for rail travel are usually similar to the public rates however, some of our tickets have preferential booking conditions which allow you to change tickets or get a refund in the event of cancellation up until very close to your holiday (ask us for these terms if it is important to you as this may not be the cheapest option which we will normally offer you) and by booking it with us as part of a package, it all then falls under our financial security arrangements with ABTOT so your money is covered. Our Pre-Arrival Resort Booking Service We urge you to make use of our free pre-booking services for ski passes, equipment rental, childcare and lessons this simplifies your whole arrival process by making sure everything is ready in advance of your arrival to make the day hassle free for you and for us. No standing in lift pass queues or trying to arrange ski lessons - lift passes are ready for you in the chalet on arrival and ski - 8

9 school bookings are taken care of on our priority booking system in advance. Pre-booked equipment rental is also available at discounted rates of 40% up to 60% less than the public prices. We are also able to offer discounts on some ski passes depending on the pass you want to purchase and the date of your holiday see our website special offers for details or call our sales team who will always calculate the cheapest option for you. We never charge MORE for the ski pass than you can purchase yourself in the resort so you can take advantage of the convenience without costing you a penny more and you may save a bit! We will shortly send you our resort information pack with details of all the options and prices in the resort you have booked. Browse through the options and we will contact you shortly afterwards so you can place your order by phone. You can also book straightforward services on-line using your MySkiAmis username and password you can create different booking groups for your party so each family can book and pay separately. If you have any difficulty with creating the groups, please contact us and we will do this for you as this can be quite a complicated process each group leader will then be sent their own user ID and password to manage their own family booking individually. It is advisable to book as soon as possible in particular ski schools are booked up early on peak dates so don t delay! Even if you book immediately, payment except for ski lessons and childcare is not due until just before your holiday and we will send you a reminder payment can be made on-line or by phone. All services in resort are charged in euros so you can watch the exchange rates and pay when it suits you! For ski lessons and childcare, payment is due 31 days before the start of your lessons due to the terms and conditions of the ski schools. We try to be very organised in the planning of your holiday to avoid any last minute rush and mistakes being made this gives us plenty of time to have everything organised efficiently for you. We would very much appreciate if you would let us know in good time what you requirements are even if you don t want to pay until just before you arrive. If you need to change things that s fine up until a few days before your holiday (except for ski schools, where cancellation terms will apply) so you don t need to worry that by booking you are committed in stone! Changes and cancellations for lift passes and equipment rental can be made any time up until the Wednesday evening before your departure. Ski Clothing The equipment rental services in resort only cover ski, snowboards, boots, helmets and poles there is no service for the rental of clothing. If you are a beginner and do not want to invest in all the gear you need before you know you are going to keep up the sport, there is a clothing rental service available in the UK Crevasse Clothing can provide you with the full kit or just individual items you may be missing. Please look at their website below for further information any bookings for this service are made directly with them at the link below: Insurance Arrangements It is essential to be fully insured for your ski holiday and by booking with us, you are confirming that you have adequate insurance arrangements in place to cover the specific needs of the holiday you have booked. If you have annual travel insurance arrangements, you need to make sure it extends to winter sports cover and that it will cover the travel arrangements you have made. We recommend taking an insurance policy in your home country to cover all the aspects of your holiday as in the event of an injury, your home insurance company will have all the necessary facilities in place to deal with local hospitals and medical facilities in the right language on your behalf to a technical level. Carre Neige is a basic insurance available with your ski pass but it will only cover you being lifted from the piste and you will have to communicate in French to deal with the arrangements locally. We regret we are unable to provide assistance to you in this respect in resort as we are not qualified to do so. Some points to look out for on the cover would be: - 9

10 In the event of an injury or being unable to ski, does your insurance cover the cost of your ski pack (ski pass, equipment and lessons)? Once these have been taken in resort, they cannot be refunded as the suppliers do not accept cancellations during the holiday. In the event of a flight delay, will your insurance cover the various elements of your travel arrangements? For example, the cost of another connecting flight or the additional cost of a transfer due to significant delays? Does your insurance company have direct settlement arrangements with the hospital and piste rescue services or do you have to settle the bills yourself and claim back? Piste rescue can be very expensive if it is from a remote location. Does your insurance cover off-piste skiing? Does your insurance cover use of snow parks? Some policies exclude this as ski acrobatics! Does your insurance cover damage or theft of rented ski equipment? The ski shops can provide some limited cover but this may exclude certain top levels of skis. Does your insurance cover your deposit in the event of redundancy? In today s economic climate many people are delaying booking their holiday as they are concerned about their job security but most good policies should insure you against this. This list is not meant to be exhaustive but may help you to think about the eventualities you need to cover on your policy. In addition to your travel insurance, we also strongly recommend that you obtain a European Healthcard (EHIC) prior to departure which will assist with medical cover in Europe and will work alongside your insurance policy. Many insurance companies will look to recover costs from the EHIC and you may find it is a requirement of the policy that you are in possession of this card. If you are hospitalised, the hospital will ask you for an EHIC which will cover a significant portion of the hospital bill automatically. Further information about the EHIC and online application can be found at: Please note that it is the responsibility of the client to deal with arrangements in the event of a claim being necessary due to injury in resort as we are not a party to the insurance policy, we cannot intervene in any respect on your behalf. We are unable to assist with transport to and from hospitals or medical centres or to make any arrangements with your insurance company all good insurance policies will include an assistance service to deal with all arrangements while you are abroad and they are far better able to help you than we are. Of course, we have taxi and medical services numbers in our chalets as well as doctors, dentists and piste rescue services but we are only able to provide you with the information, you will need to make the arrangements. In the event of a claim involving part of your holiday cost (either the holiday itself or ski passes or other extras booked with us in resort), we will gladly provide you with all documentation to support your claim after your return you just need to contact us in writing and we will you the necessary information. Please note that cancellation documents cannot be issued where we have agreed to a change of name (replacement passenger) as a result of somebody not being able to take their holiday as planned. Balance Payments If your holiday has been booked more than 10 weeks before your departure, you will have paid us a deposit on booking. Payment of the final balance is normally due 10 weeks before departure and this date is shown, along with the various payment methods, at the foot of the invoice. Some early booking discount schemes may have an earlier payment date please see your invoice for details. - 10

11 Any further services added (such as transfers or channel crossings) will be added to your account and will fall due for payment with the rest of your balance. Bookings for rail travel are payable immediately on reservation in full. We will send an automatic reminder when your balance is due, together with the latest copy of your invoice showing the outstanding amount. Balance payments may be made by: Bank transfer or internet banking all the bank details you will need to do this can be found at the foot of the invoice. Please ensure you include the last four digits of the booking reference and the surname of the group leader as a reference on the transfer to allow us to trace the payment and us at finance@skiamis.com to confirm you have made payment. Debit card or credit card over the phone or online via your MySkiAmis account for holiday and travel balances Visa and Mastercard credit cards will automatically incur a handling charge of 2% and Amex will incur a handling charge of 3%. There are no handling charges for payments by debit card we accept Visa Debit. Please note that when you pay by credit or debit card, our card processing is in Euros which means that the sterling amount is exchanged to Euros at the exchange rate our bank uses at the time of payment we will tell you this amount. Due to circumstances beyond our control, sometimes the amount paid on a card can vary due to fluctuations in the exchange rate or charges applied by your own bank we will advise you of this before taking any card payment but cannot advise on the difference you may incur or the charges that may be applied. By cheque to our office address cheque payments must be received at our office at least one week before the payment is due and cannot be accepted for last minute bookings (less than 10 weeks before departure) Payment for services booked in resort (such as ski passes or equipment rental) will only be due shortly before your holiday, but the payment for ski lessons and childcare is due 31 days before the services start. These services are charged in euros and will be invoiced and paid separately either by calling our office or using our online payment system payments can only be made by debit or credit card, and no handling fees are added. You can pay your resort service balance at any time up to a few days before your holiday (except for ski lessons and childcare when payment is due earlier) if the exchange rate with the euro is favourable at any time, you can pay your balance and benefit from the rate of that day. If your holiday has been booked later than 10 weeks before your departure date you will have paid the full balance on booking. The details of what has been paid will appear on your invoice and if you add any further services, these will be charged as they are booked. It is your responsibility as group leader to ensure that balances are paid on time and if you wish to split the balance payment for the group across multiple credit cards or bank transfers, we request you provide us with a list of the payments which will be made so we can keep track. Any member of your group (to whom you give your password) can log on to the MySkiAmis area and pay their part of the balance. Bonding and Financial Protection In today s economic climate, it is important to be sure that the Tour Operator you have chosen has a proper bond in place to cover insolvency. As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), an Association approved by the Department of Trade and Industry, Ski Amis Ltd has provided a Bond (number 5009) to meet the requirements of the Package Travel, Package Holidays and Package Tour Regulations 1992 in respect of non-flight inclusive packages. This Bond provides security for money paid over by customers and for the repatriation of - 11

12 customers in the event of Ski Amis insolvency. Repatriation will only be provided if the travel component of your trip was paid to us. If you have any questions concerning the bond which is providing financial protection for your holiday, please do not hesitate to contact us. Terms and Conditions of Booking All reservations are subject to our standard Terms and Conditions of Booking, a copy of which is included with your holiday confirmation. Printed copies are available at any time from our office and the conditions can also be found on our website. By making this booking, you are confirming that you accept the Terms and Conditions on behalf of all members of your party. In particular, please note that deposits are not refundable in any circumstances in the case of cancellation for any reason and further cancellation fees will be levied if cancellation is later than 10 weeks before your holiday (see our full conditions for details of the charges made). An administration charge may be payable for any booking changes. Thank you for your booking with us and don t hesitate to contact us if you have any further questions. Disclaimer This document is intended to provide general information only about what you can expect on your holiday it is accurate at the time of print but may be subject to change before your holiday date due to circumstances beyond our control. If you are particularly concerned about any aspect of your holiday, you should recheck with us just before arrival. Please refer to our Terms and Conditions for the legal terms governing your holiday. - 12