Scotland s Water Industry: Past, Present and Future
|
|
- Dina Campbell
- 5 years ago
- Views:
Transcription
1 Scotland s Water Industry: Past, Present and Future A presentation by Katherine Russell Director of Strategy and Corporate Affairs Water Industry Commission for Scotland 16 June
2 Today s presentation will provide you with some background to what we have done and our journey so far Background What did we do? What has been achieved? What comes next? 2
3 The structure of the water industry in Scotland has undergone significant transformation over the past 40 years Regional Council In 1975 nine Scottish Regional Councils were set up to control public water supply and sewage disposal. Regional Council Regional Council Regional Council Regional Council Regional Council Regional Council Regional Council Regional Council In 1996, three new Scottish water authorities were created - East, West and North of Scotland Water. They took over water and waste water services from the former Scottish Regional Councils. West of Scotland Water North of Scotland Water East of Scotland Water In 2002, the Scottish Parliament passed the Water Industry (Scotland) Act 2002 which merged the three regional water authorities into Scottish Water the single public provider of water and sewerage services in Scotland and a public corporation. Scottish Water 3
4 Today the Scottish water industry is made up of a number of key stakeholders 4
5 Before the creation of Scottish Water in 2002, the three Scottish water authorities faced huge challenges The relative benefits (in environmental compliance and levels of service) of privatising the companies in England and Wales were becoming more evident There was a huge challenge to meet EU Directives It was clear that the water authorities were not financially viable in long term The water authorities had very different populations and geographical areas There was a substantial differences in charges between the authorities 5
6 Not surprisingly, therefore, it felt like a bit like a trip on a rickety old fishing boat 6
7 Established in 1999, the Water Industry Commission for Scotland has the statutory remit to promote the interest of customers of the Scottish water industry. Our role is to 1. Set prices at the lowest reasonable overall cost of delivering the objectives of the Scottish Government for the water and sewerage industry in Scotland 2. Monitor the performance of Scottish Water to ensure it is delivering value for money for customers within the regulatory contract 3. Facilitate the entry of new retailers such that the core business of Scottish Water is not adversely affected 7
8 Now it feels more like a trip on a luxury yacht but that does not mean that we can be at all complacent about the costs incurred 8
9 Today s presentation will provide you with some background to what we have done and our journey so far Background What did we do? What has been achieved? What comes next? 9
10 So how did we facilitate this transformation to a much more stable environment for customers? The Strategic Review of Charges has been key The Strategic Review of Charges takes place every 4 6 years and ensures that customers get value for money from water and wastewater services The process begins when the Scottish Government sets objectives for Scottish Water to achieve over the next review period Scottish Water then considers how much funding it will need to achieve these objectives and sets out its requirements in a business plan We carefully scrutinise Scottish Water s proposals to determine whether they meet the objectives and represent value for money for customers Based on our analysis we set price caps that deliver the Government s objectives for the water industry at the lowest reasonable overall cost 10
11 Key to the success has been the collection of regulatory information which enabled performance benchmarking and the establishment of an effective monitoring regime. This involved Collection of clearly defined information on financial performance, expenditure, assets and other operational data Publication of all the information Benchmarking of Scottish Water s costs against the privatised companies in England and Wales using unit cost and econometric approaches Building of consensus with all stakeholders about the gap in performance and why it existed: holding up the mirror Reviewing of all capital expenditure and assessing the scope for improvement 11
12 We also monitor and incentivise Scottish Water s levels of service performance through a range of scoring systems and metrics We assess the level of service that Scottish Water provides to its customers through a scoring system called the overall performance assessment (OPA) The OPA is calculated by weighting 17 individual performance measures which reflect areas that are most important to customers We set OPA targets as part of the Strategic Review of Charges and monitor performance against the targets throughout the regulatory period 12
13 The delivery of required outputs is monitored by a group called the Outputs Monitoring Group (OMG) The OMG consists of the Scottish Government, Scottish Water, Drinking Water Quality Regulator, Scottish Environmental Protection Agency, Citizens Advice Scotland and WICS The OMG monitors delivery of the outputs which have been defined as part of the Strategic Review of Charges, for example: the number of water treatment works upgraded The OMG assess Scottish Water s progress with the delivery of outputs on a quarterly and annual basis 13
14 Today s presentation will provide you with some background to what we have done and our journey so far Background What did we do? What has been achieved? What comes next? 14
15 Since Scottish Water has successfully reduced operating expenditure over 30%... Scottish Water is now comfortably in the pack in terms of efficiency among the private companies in England and Wales m Operating expenditure ( prices) 15
16 Scottish Water has undertaken significant levels of capital investment to enhance levels of service and meet new environmental standards The impact of this substantial investment on customer bills has been offset by significant improvements in efficiency Total capital expenditure ( prices) m Cost of delivering outputs without improvements in efficiency Actual capital expenditure Regulatory period 16
17 Efficiency is not just about cutting costs there have also been significant improvements in levels of service Regulatory Period Total leakage (Ml/d) Regulatory Period Regulatory Period ,8 0,7 0,6 0,5 0,4 0,3 0,2 0,1 0 % of complaints not responded to within 10 days Regulatory Period Regulatory Period Zero Regulatory Period ,6 0,5 % of properties receiving inadequate pressure Number of properties experiencing unplanned interruptions not resolved within 6 hours 0, ,3 0,2 0, Regulatory Period Regulatory Period Regulatory Period Regulatory Period Regulatory Period Regulatory Period
18 Due to this improvement in efficiency, average household bills are today around 110 a year lower than they would otherwise have been Today customers of Scottish Water have among the lowest average household bills in Great Britain Average household water and sewerage bill Water and wastewater companies in Great Britain 18
19 Today s presentation will provide you with some background to what we have done and our journey so far Background What did we do? What has been achieved? What comes next? 19
20 Over the years the relationship between us as the economic regulator and Scottish Water has matured as Scottish Water has become more pro-active in recognising the scope for improvement You will take 40% out of your costs Company leading the way with the support of customers? Regulator Company onwards
21 In light of this, for the Strategic Review of Charges we sought to enhance the role of customers in the price setting process. In November 2011 the Customer Forum was established The Customer Forum is an independent entity which is responsible for identifying and understanding customers priorities and seeking to get the best outcome for customers The Customer Forum is able to make decisions on areas of price setting as opposed to influencing our decisions by engaging directly with Scottish Water Through this direct engagement with Scottish Water, the Customer Forum set out to agree the price settlement and decide on discretionary improvements to levels of service within a lowest overall cost framework set out by the Commission This dynamic, two-way process between customers and Scottish Water is substantially different from the arrangements that were in place before 21
22 In 2008 Scotland became the first country in the world to open up water and sewerage services to competition for all public sector, non-profit and business organisations All non-household customers can choose who supplies their water and waste water services regardless of the customer s size or location Scottish Water continues to operate the network of pipes, resources and treatment assets. Scottish Water s non-household retail activities are carried out by a separate company, Business Stream New entrants compete with Business Stream, purchasing wholesale services from Scottish Water at regulated prices and providing retail services to customers Competition has facilitated new and improved services, further reduced costs and increased emphasis on efficient water use 22
23 In 2012 the Scottish Government created the Hydro Nation initiative, which focuses on promoting Scotland s expertise and resources in the water sector through achieving three main aspects: 1. Utilising Scottish expertise to maximise the economic benefit of our abundant water resources within a sound ecological context 2. Raising our international profile through recognition of Scotland as an international leader on water management and governance 3. Developing a water centre of expertise with international reach Through achieving these three aspects the Scottish Government is aiming to establish Scotland s status as a Hydro Nation a world leader in water expertise and knowledge 23
24 Water Industry Commission for Scotland First Floor, Moray House, Forthside Way, Stirling FK8 1QZ E: T: +44(0)
Water Industry Commission for Scotland Integrating customer perspectives in a regulatory setting
Water Industry Commission for Scotland Integrating customer perspectives in a regulatory setting National Water Forum Adelaide A presentation by Alan D A Sutherland Chief Executive Officer 11 November
More informationInternational Workshop on Publicly Owned Energy Companies
International Workshop on Publicly Owned Energy Companies Session 2: Large Scale Infrastructure and Utilities Alan D A Sutherland Chief Executive Edinburgh Thursday 10 May 2018 www.watercommission.co.uk
More informationPERFORMANCE. Costs and performance report This report examines Scottish Water s costs and performance in Overview.
PERFORMANCE Overview This report examines Scottish Water s costs and performance in 2006-07. Contact Katherine Russell Director of Corporate Affairs and Customer Service T 01786 430200 E enquiries@watercommission.co.uk
More informationDecision Strategic Plan Commission Paper 5/ th May 2017
Decision Strategic Plan 2017-2019 Commission Paper 5/2017 5 th May 2017 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Fax: +353 1
More informationThe Strategic Commercial and Procurement Manager
Item 3 To: Procurement Sub Committee On: 8 June 2016 Report by: The Strategic Commercial and Procurement Manager Heading: Renfrewshire Council s Community Benefit Strategy 2016 1. Summary 1.1. The purpose
More informationTerms of Reference: Introduction
Terms of Reference: Assessment of airport-airline engagement on the appropriate scope, design and cost of new runway capacity; and Support in analysing technical responses to the Government s draft NPS
More informationENVIRONMENT ACTION PLAN
ENVIRONMENT ACTION PLAN 2015 16 Airservices Australia 2015 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written
More informationEconomic regulation: A review of Gatwick Airport Limited s commitments framework
Economic regulation: A review of Gatwick Airport Limited s commitments framework GAL S RESPONSE TO CAA CONSULTATION CAP 1387 Purpose DATE OF ISSUE: 18 APRIL 2016 This paper provides the response from Gatwick
More informationPERTH AND KINROSS COUNCIL. Enterprise and Infrastructure Committee 4 November 2009
PERTH AND KINROSS COUNCIL 4 09/494 Enterprise and Infrastructure Committee 4 November 2009 STRATEGIC PRIORITIES FOR TOURISM AND AREA TOURISM PARTNERSHIP ARRANGEMENTS Report by Depute Director (Environment)
More informationPERTH AND KINROSS COUNCIL. Housing and Health Committee. 25 May Perth and Kinross Local Housing Strategy
PERTH AND KINROSS COUNCIL 7 16/234 Housing and Health Committee 25 May 2016 Perth and Kinross Local Housing Strategy 2016-2021 Report by Director (Housing and Social Work) PURPOSE OF REPORT This report
More informationANGLIAN WATER GREEN BOND
ANGLIAN WATER GREEN BOND DNV GL ELIGIBILITY ASSESSMENT Scope and Objectives Anglian Water Services Financing Plc is the financing subsidiary of Anglian Water Services Limited. References in this eligibility
More informationRail Delivery Group. Consultation on the future of the East Midlands rail franchise
Rail Delivery Group Response to: Department for Transport Consultation on the future of the East Midlands rail franchise Date: 11 October 2017 Rail Delivery Group Limited Registered Office, 2nd Floor,
More informationThe Challenges for the European Tourism Sustainable
The Challenges for the European Tourism Sustainable Denada Olli Lecturer at Fan S. Noli University, Faculty of Economy, Department of Marketing, Branch Korça, Albania. Doi:10.5901/mjss.2013.v4n9p464 Abstract
More informationConsumer Council for Northern Ireland response to Department for Transport Developing a sustainable framework for UK aviation: Scoping document
Consumer Council for Northern Ireland response to Department for Transport Developing a sustainable framework for UK aviation: Scoping document Introduction The Consumer Council for Northern Ireland (CCNI)
More informationMAXIMUM LEVELS OF AVIATION TERMINAL SERVICE CHARGES that may be imposed by the Irish Aviation Authority ISSUE PAPER CP3/2010 COMMENTS OF AER LINGUS
MAXIMUM LEVELS OF AVIATION TERMINAL SERVICE CHARGES that may be imposed by the Irish Aviation Authority ISSUE PAPER CP3/2010 COMMENTS OF AER LINGUS 1. Introduction A safe, reliable and efficient terminal
More informationDirector, External Trade, CARICOM Secretariat. CARICOM Secretariat, Guyana
THE COMMONWEALTH SECREATARIAT SEEKS APPLICATIONS FOR THE POST OF REGIONAL TRADE ADVISER (RTA) FOR AN ASSIGNMENT WITH THE CARIBBEAN COMMUNITY (CARICOM) SECRETARIAT DATE REQUIRED: December 2014 REPORTING
More informationNOISE MANAGEMENT BOARD - GATWICK AIRPORT. Review of NMB/ th April 2018
NOISE MANAGEMENT BOARD - GATWICK AIRPORT Review of NMB/10 11 th April 2018 Synopsis This paper provides a brief review of the issues discussed at the NMB/10 meeting, which was held on 11 th April. Introduction
More informationTourism Development Framework for Scotland. Executive Summary- Development Framework to 2020 for the Visitor Economy (Refresh 2016)
Tourism Development Framework for Scotland Executive Summary- Development Framework to 2020 for the Visitor Economy (Refresh 2016) Introduction The Tourism Development Framework for Scotland refresh 2016:
More informationISBN no Project no /13545
ISBN no. 978 1 869452 95 7 Project no. 18.08/13545 Final report to the Ministers of Commerce and Transport on how effectively information disclosure regulation is promoting the purpose of Part 4 for Auckland
More informationTAG Guidance Notes on responding to the Civil Aviation Authority s consultation on its Five Year Strategy
TAG Guidance Notes on responding to the Civil Aviation Authority s consultation on its Five Year Strategy 1. Introduction (Deadline for consultation responses is 19 February 2016) The CAA is currently
More information1.2. The meeting agreed a set of guiding principles that officers were to use in developing the revised Terms of Reference.
East West Rail Consortium 14 th June 2018 Agenda Item 3: Terms of Reference Recommendation: It is recommended that the meeting consider and agree subject to any amendment agreed by the meeting the revised
More informationBHP Billiton Global Indigenous Peoples Strategy
BHP Billiton Global Indigenous Peoples Strategy Indigenous Peoples are critical partners and stakeholders in many of BHP Billiton s operations both within Australia and around the world. Many of our operations
More informationActivity Concept Note:
Activity Concept Note: Summary Provide a short summary of the proposed Activity including indicative New Zealand funding level and note whether this is a New Zealandled or partner-led process. Why: Rationale
More informationThe Airport Charges Regulations 2011
The Airport Charges Regulations 2011 CAA Annual Report 2013 14 CAP 1210 The Airport Charges Regulations 2011 CAA Annual Report 2013 14 Civil Aviation Authority 2014 All rights reserved. Copies of this
More informationCAA consultation on its Environmental Programme
CAA consultation on its Environmental Programme Response from the Aviation Environment Federation 15.4.14 The Aviation Environment Federation (AEF) is the principal UK NGO concerned exclusively with the
More informationeasyjet response to the European Commission consultation on the aviation package for improving the competitiveness of the EU aviation sector
easyjet response to the European Commission consultation on the aviation package for improving the competitiveness of the EU aviation sector Introduction easyjet started flying in 1995. Since then we have
More informationConsultation on Draft Airports National Policy Statement: new runway capacity and infrastructure at airports in the South East of England
Tony Kershaw Honorary Secretary County Hall Chichester West Sussex PO19 1RQ Telephone 033022 22543 Website: www.gatcom.org.uk If calling ask for Mrs. Paula Street e-mail: secretary@gatcom.org.uk 22 May
More informationEnhanced Engagement Terms of Reference:
Official Enhanced Engagement Terms of Reference: Assessment of how well HAL is engaging with and responding to the airline community on its plans for capacity expansion at Heathrow and whether this engagement
More informationEnhancing customer service Offering the right services Improving integrated journeys Facilitating local
London City Airport London City Airport: Background London City Airport (LCY) is the only airport so close to the centre of London. It is also London s fastest growing airport, having grown twice as fast
More informationNoise Action Plan Summary
2013-2018 Noise Action Plan Summary Introduction The EU Noise Directive 2002/49/EU and Environmental Noise (Scotland) Regulations 2006 requires airports with over 50,000 movements a year to produce a noise
More informationThe overarching aim of this strategy is to ensure that Devon can achieve its potential to be a first class visitor destination.
Devon Tourism Strategy 2013-2016 1.0 Introduction This strategy, produced by the Devon Tourism Partnership (), aims to provide an overarching guiding framework for the development of the tourism sector
More informationBRISBANE CITY COUNCIL PLANNING FOR TENNIS TOGETHER FEBRUARY 2017
BRISBANE CITY COUNCIL PLANNING FOR TENNIS TOGETHER FEBRUARY 2017 TEAM OF 38 DELIVERING TENNIS IN QUEENSLAND AFFILIATES REGISTERED PLAYERS AFFILIATED COURTS PAY COACH MEMBERS VERIFICATION OF CLUBS ON PAYMENT
More informationCAA Stakeholder Survey Results. Part 139 Aerodromes. Introduction:
CAA Stakeholder Survey Results Part 139 Aerodromes Introduction: The CAA stakeholder survey has been developed to gather the views of aviation participants on the performance of the CAA and the state of
More informationWorking Towards Sustainable Tourism in England s AONBs
Working Towards Sustainable Tourism in England s AONBs Purpose: this Accord sets out a shared vision for tourism in England s Areas of Outstanding Natural Beauty (AONBs) and outlines the contribution that
More informationMEMBERSHIP CONNECTING AUSTRALIAN AIRPORTS FOR OVER 30 YEARS
MEMBERSHIP CONNECTING AUSTRALIAN AIRPORTS FOR OVER 30 YEARS 2 ELCOME 3 Join the Australian Airports Association Be part of the National Airport Community 6 6 Industry Representation to Government Policy
More informationResearch Briefing Flood and Coastal Erosion Risk Management in Wales
Research Briefing Flood and Coastal Erosion Risk Management in Wales Author: Wendy Dodds Date: September 2017 National Assembly for Wales Research Service The National Assembly for Wales is the democratically
More informationAirport Market Power Assessments Presentation to the Thessaloniki Forum
Airport Market Power Assessments Presentation to the Thessaloniki Forum 8 September 2017, London ACI EUROPE presentation Representatives Kurt Daels > Brussels Airport Head of Regulations Charges & Contracts
More informationCOMMISSION IMPLEMENTING REGULATION (EU)
18.10.2011 Official Journal of the European Union L 271/15 COMMISSION IMPLEMENTING REGULATION (EU) No 1034/2011 of 17 October 2011 on safety oversight in air traffic management and air navigation services
More informationNational Policy Statement on Airport Charges Regulation
National Policy Statement on Airport Charges Regulation Summary Minister for Transport, Tourism and Sport is proposing legislative amendments to the Aviation Regulation Act, 2001 to give effect to changes
More informationSummary Report. Economic Impact Assessment for Beef Australia 2015
Summary Report Economic Impact Assessment for Beef Australia 2015 September 2015 The Department of State Development The Department of State Development exists to drive the economic development of Queensland.
More informationFurther Scottish Leasing Round (Saltire Prize Projects) Discussion Paper on Proposed Geographic Areas March 2010
Further Scottish Leasing Round (Saltire Prize Projects) Discussion Paper on Proposed Geographic Areas March 2010 1 Introduction 1.1 The Saltire Prize The purpose of the Saltire Prize is to stimulate innovation
More informationCOMMISSION OF THE EUROPEAN COMMUNITIES. Draft. COMMISSION REGULATION (EU) No /2010
COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, XXX Draft COMMISSION REGULATION (EU) No /2010 of [ ] on safety oversight in air traffic management and air navigation services (Text with EEA relevance)
More informationRevalidation: Recommendations from the Task and Finish Group
Council meeting 12 January 2012 01.12/C/03 Public business Revalidation: Recommendations from the Task and Finish Group Purpose This paper provides a report on the work of the Revalidation Task and Finish
More informationLocal Development Scheme
Local Development Scheme August 2014 Local Development Scheme (August 2014) / Page 2 Contents Section 1: Introduction Great Yarmouth s Development Plan 4 Section 2: Plan Making Process Public participation
More informationA Response to: Belfast On The Move Transport Masterplan for Belfast City Centre, Sustainable Transport Enabling Measures
West Belfast Partnership 218-226 Falls Road Belfast BT12 6AH T: 02890809202 A Response to: Belfast On The Move Transport Masterplan for Belfast City Centre, Sustainable Transport Enabling Measures Issued
More informationFEDERATION SQUARE MELBOURNE, AUSTRALIA CORPORATE PLAN
FEDERATION SQUARE MELBOURNE, AUSTRALIA CORPORATE PLAN 201619 MELBOURNE S INSPIRATIONAL PUBLIC PLACE Federation Square is Melbourne s heartbeat, an inspirational precinct which concentrates community, cultural
More informationScottish Parliament Devolution (Further Powers) Committee
Scottish Parliament Devolution (Further Powers) Committee 6 th March 2015 Our Vision is that by 2020, Scotland is a destination of 1 st choice for a high quality, value for money and memorable customer
More informationResponse to CAA Guidance for Heathrow Airport Limited in preparing its business plans for the H7 price control
Response to CAA Guidance for Heathrow Airport Limited in preparing its business plans for the H7 price control 8 June 2017 Introduction The Heathrow Airline Operators Committee (AOC) and the London Airline
More informationPERTH AND KINROSS COUNCIL. 5 October 2016 COMMUNITY PLANNING PARTNERSHIP UPDATE
PERTH AND KINROSS COUNCIL 6(ii) 16/437 5 October 2016 COMMUNITY PLANNING PARTNERSHIP UPDATE Report by Senior Depute Chief Executive (Equality, Community Planning and Public Service Reform) PURPOSE OF REPORT
More informationWales. Andy Thomas. Route Managing Director Wales. Ken Skates, Cabinet Secretary for Economy and Infrastructure, Welsh Government
Wales The railway in Wales and Borders plays a critical role in connecting people, businesses and communities to support both regional and national economic growth. We run the safest railway in Europe,
More informationAirways New Zealand Queenstown lights proposal Public submissions document
Airways New Zealand Queenstown lights proposal 2014 Public submissions document Version 1.0 12 December, 2014 Contents 1 Introduction... 3 2 Purpose... 3 3 Air New Zealand Limited... 4 3.1 Proposed changes
More informationRegulating Air Transport: Department for Transport consultation on proposals to update the regulatory framework for aviation
Regulating Air Transport: Department for Transport consultation on proposals to update the regulatory framework for aviation Response from the Aviation Environment Federation 18.3.10 The Aviation Environment
More informationMapping the Journey: Exploring the Voluntary Sector s Relationship with Community Planning in North Lanarkshire
VANL Exploring the Voluntary Sector s Relationship with Community Planning in North Lanarkshire A Timeline Overview for Voluntary Sector and Community Planning Partners Report from Voluntary Action North
More informationRevalidation: initial consultation
Revalidation: initial consultation During 2009, we will be formulating our proposals for revalidation. Please help us to shape our policy by offering your views. Page 2 GOC revalidation: initial consultation
More informationYorkshire Forum for Water Customers
2017-2018 Yorkshire Forum for Water Customers A statement from the Yorkshire Forum for Water Customers on Yorkshire Water s performance Contents Background 03 Our role 06 Reflection on the year 2017/2018
More informationSeminario internacional sobre gestiόn privada de aeropuertos
Seminario internacional sobre gestiόn privada de aeropuertos Madrid K CHEONG Head of Economic Regulation Civil Aviation Authority United Kingdom Slide 1 UK privatisation entering a new phase of Economic
More informationThe Hydro Tasmania group
Statement of Corporate Intent Hydro Tasmania is the trading name of the Hydro-Electric Corporation, an integrated energy business owned by the State of Tasmania. The Minister for Energy has portfolio responsibility
More information2. Our response follows the structure of the consultation document and covers the following issues in turn:
Virgin Atlantic Airways response to the CAA s consultation on Economic regulation of capacity expansion at Heathrow: policy update and consultation (CAP 1658) Introduction 1. Virgin Atlantic Airways (VAA)
More informationResponse to CAA Consultation on Strategic Themes for the Review of Heathrow Airport Limited Charges (H7)
Response to CAA Consultation on Strategic Themes for the Review of Heathrow Airport Limited Charges (H7) 29 April 2016 1 Introduction The Heathrow Airline Operators Committee (AOC) and the London Airports
More informationWelcome from the Chair
Welcome from the Chair Welcome to the Consumer Council for Water (CCWater) Annual Review for Wales where we highlight the impact our work has had for domestic and business water consumers over the past
More informationEconomic Development Sub- Committee
Report title: Economic Development Sub- Committee Item No. Date of meeting: 24 November 2016 A47 Road Investment Strategy - update Responsible Chief Tom McCabe Executive Director, Community Officer: and
More informationPROPOSAL TO DEVELOP AGRITOURISM IN AUSTRALIA
PROPOSAL TO DEVELOP AGRITOURISM IN AUSTRALIA Synopsis Traditionally thought of as being simply farm stays and winery visits, the term agritourism now encompasses a wide variety of activities where agriculture
More informationPPIAF Assistance in Swaziland
PPIAF Assistance in Swaziland July 2012 In 2002 PPIAF support was provided to the government of Swaziland to assess the regulatory, legal, and institutional framework necessary to concession Swaziland
More informationRaising Safety Standards & Transforming to Performance Based Regulation
Raising Safety Standards & Transforming to Performance Based Regulation Presented by Adrian Sayce, Senior Technical Advisory, UK CAA Date September 30 th 2014 Supporting the world of aviation Safety Compliance
More informationLiving & Working Tourism
Living & Working Tourism 5.10Tourism Background 5.10.1 Tourism is a major rural industry in Dorset, contributing over 600 million in visitor expenditure and supporting over 21,000 jobs directly and indirectly
More informationThe Government s Aviation Strategy Transport for the North (TfN) response
The Government s Aviation Strategy Transport for the North (TfN) response Transport for the North Background Good transport links are a crucial part of a strong economy supporting labour markets and delivering
More informationSUBMISSION FROM SOUTH LANARKSHIRE COUNCIL
SUBMISSION FROM SOUTH LANARKSHIRE COUNCIL South Lanarkshire Council is committed to providing inclusive, high quality services to a range of people with differing needs, this includes the Gypsy Traveller
More informationCAIRNGORMS NATIONAL PARK BOUNDARY BILL
CAIRNGORMS NATIONAL PARK BOUNDARY BILL POLICY MEMORANDUM INTRODUCTION 1. This document relates to the Cairngorms National Park Boundary Bill introduced in the Scottish Parliament on 21 September 2006.
More informationCAIRNS RECTANGULAR PITCH STADIUM NEEDS STUDY PART 1 CAIRNS REGIONAL COUNCIL DRAFT REPORT SEPTEMBER 2011
CAIRNS RECTANGULAR PITCH STADIUM NEEDS STUDY PART 1 CAIRNS REGIONAL COUNCIL DRAFT REPORT SEPTEMBER 2011 CAIRNS RECTANGULAR PITCH STADIUM NEEDS STUDY PART 1 Cairns Regional Council September 2011 Coffey
More informationFree Trade. Sustainable Trade. The Business Environmental Performance Initiative (BEPI) Building Mature and Resilient Supply Chains
Free Trade. Sustainable Trade. The Business Environmental Performance Initiative (BEPI) Building Mature and Resilient Supply Chains WHAT IS BEPI? The Business Environmental Performance Initiative (BEPI)
More informationPERTH AND KINROSS COUNCIL 1 OCTOBER 2008 ADULT SUPPORT AND PROTECTION. Report by the Executive Director (Housing & Community Care)
PERTH AND KINROSS COUNCIL 1 OCTOBER 2008 10 08/508 ABSTRACT ADULT SUPPORT AND PROTECTION Report by the Executive Director (Housing & Community Care) To inform the Council of the progress towards the implementation
More informationCOLMAR BRUNTON. Public Sector Reputation Index. Embargoed until 8 March 2016
COLMAR BRUNTON Public Sector Reputation Index (BENCHMARK RESULTS TO BE LAUNCHED 8 MARCH 2016) 2016 Embargoed until 8 March 2016 An increasing focus on public sector reputation In recent years more and
More informationPERTH AND KINROSS COUNCIL. 22 June 2016 DEVELOPING THE CULTURAL OFFER IN PERTH AND KINROSS UPDATE AND NEXT STEPS
PERTH AND KINROSS COUNCIL 8 16/278 22 June 2016 DEVELOPING THE CULTURAL OFFER IN PERTH AND KINROSS UPDATE AND NEXT STEPS Report by Senior Depute Chief Executive (Equality, Community Planning & Public Service
More informationPublic Submissions in response to the Bill closed on 2 July 2015 and Council lodged a copy of the submission provided as Attachment 1.
54 PLANNING AND ECONOMIC COMMITTEE 8 JULY 2015 3 SUSTAINABLE PORTS DEVELOPMENT BILL Neil Quinn 1/58/14 #4771706 RECOMMENDATION: That Council endorses the Submission made to the Infrastructure, Planning
More informationREAUTHORISATION OF THE ALLIANCE BETWEEN AIR NEW ZEALAND AND CATHAY PACIFIC
Chair Cabinet Economic Growth and Infrastructure Committee Office of the Minister of Transport REAUTHORISATION OF THE ALLIANCE BETWEEN AIR NEW ZEALAND AND CATHAY PACIFIC Proposal 1. I propose that the
More informationReview of the Scottish National Tourism Strategy
Review of the Scottish National Tourism Strategy This paper supplements the Scottish Natural Heritage (SNH) response to the review of the Tourism Strategy, in order to explain in a more logical way the
More informationLINCOLNSHIRE PARKING POLICY DRAFT
LINCOLNSHIRE PARKING POLICY DRAFT Draft 23/05/11 1 of 7 1. Introduction This document sets out and explains the County Councils Parking Policy. The County Council is planning to apply for powers to take
More informationPOLICE AND FIRE & RESCUE SCRUTINY SUB-COMMITTEE. Consultation, Annual Review of Policing 2017/18 by Scottish Police Authority (SPA)
To: POLICE AND FIRE & RESCUE SCRUTINY SUB-COMMITTEE On: 22 MAY 2018 Report by: DIRECTOR OF ENVIRONMENT & COMMUNITIES Heading: Consultation, Annual Review of Policing 2017/18 by Scottish Police Authority
More informationAirport Charges Directive Consultation & WACC 8 March 2016, Thessaloniki Forum
Airport Charges Directive Consultation & WACC 8 March 2016, Thessaloniki Forum Miriam Ryan, daa & Chair of Economics Committee Donagh Cagney, ACI EUROPE Contents Latest Industry Trends ACI EUROPE Recommended
More informationPacific Resort Hotel Group
Pacific Resort Hotel Group a boutique hotel and resort management company which brings to the South Pacific an impressive and enviable reputation for resort design, development and management. Where it
More informationHeathrow (SP) Limited
Draft v2.0 10 Feb Heathrow (SP) Limited Results for year ended 31 December 2013 24 February 2014 Strong operational and financial performance in 2013 Passenger satisfaction at record high and over 72 million
More informationSOCIAL ENTERPRISE IN EDINBURGH: PEOPLE, PROFIT AND PLACE
SOCIAL ENTERPRISE IN EDINBURGH: PEOPLE, PROFIT AND PLACE Introduction Edinburgh is a leading centre for social enterprise and home to some high profile organisations in the sector. With over 70 members,
More informationCAA Consultation on issues affecting passengers access to UK airports: a review of surface access
Edinburgh Airport EH12 9DN Scotland T: +44 (0)844 448 8833 W: edinburghairport.com CAA Consultation on issues affecting passengers access to UK airports: a review of surface access CAP 1364 Edinburgh Airport
More informationFASI(N) IoM/Antrim Systemisation Airspace Change Decision
Safety and Airspace Regulation Group FASI(N) IoM/Antrim Systemisation Airspace Change Decision CAP 1584 Contents Published by the Civil Aviation Authority, August 2017 Civil Aviation Authority, Aviation
More informationMonarch airlines response to the CAA s review on Gatwick s commitment framework
Monarch airlines response to the CAA s review on Gatwick s commitment framework EXECUTIVE SUMMARY Monarch Airlines Ltd (Monarch) welcome the CAA review of the contract and commitments framework, to ensure
More informationResponse to CAA Consultation on the Future of Service Quality Regulation for Heathrow Airport Limited
Response to CAA Consultation on the Future of Service Quality Regulation for Heathrow Airport Limited 06 February 2017 Contents Executive Summary... 3 Introduction... 4 Context... 4 Developing new arrangements...
More information.org.uk. Regional. Transport. Strategy. Revised June Serving Dumfries and Galloway. South West of Scotland Transport Partnership
South West of Scotland Transport Partnership.org.uk Regional Transport Strategy Revised June 2008 Serving Dumfries and Galloway South West of Scotland Transport Partnership.org.uk SOUTH WEST OF SCOTLAND
More informationInternational Downtown Association AWARD ENTRY : NUART ABERDEEN. Events and Program Category
International Downtown Association AWARD ENTRY : NUART ABERDEEN Events and Program Category - 2018 - BACKGROUND 2017 highlights CLICK HERE TO PLAY Street Art Festival Launched April 2017 Transformational
More informationSafety and Airspace Regulation Group a three year vision ( ) Mark Swan Director Safety and Airspace Regulation Group 1
Safety and Airspace Regulation Group a three year vision (2014-17) Mark Swan Director Safety and Airspace Regulation Group 1 SARG organisation structure 2 The case for change The expectations of our stakeholders
More informationExecutive Summary Determination and extended in the 2014 Determination.
DUBLIN AIRPORT Response to Consultation on the Commission for Aviation Regulation s Strategic Plan 2017-2019 24 March 2017 1 Executive Summary Dublin Airport welcomes the opportunity to respond to this
More informationYour Transport Levy Your Transport Future. Sunshine Coast Council Transport Levy Annual Report
Your Transport Levy Your Transport Future Sunshine Coast Council Transport Levy Annual Report 2016-2017 www.sunshinecoast.qld.gov.au T 07 5475 7272 F 07 5475 7277 Locked Bag 72 Sunshine Coast Mail Centre
More informationTHE FUNDAMENTALS OF ROUTE DEVELOPMENT MARKETING TO AIRLINES AND THE PERFECT PRESENTATION MODULE 10
THE FUNDAMENTALS OF ROUTE DEVELOPMENT MARKETING TO AIRLINES AND THE PERFECT PRESENTATION S AIRLINE FEEDBACK AIRLINE FEEDBACKS We gather much of the airline-related data (e.g. pax profiles by route, airline
More informationTourism Development Plan for Scotland Questionnaire
Draft National Tourism Development Plan Public Consultation 2013 Tourism Development Plan for Scotland Questionnaire We would like your views on this Plan and, in particular, your comments on opportunities
More informationINVITATION FOR EXPRESSION OF INTEREST
1. Introduction INVITATION FOR EXPRESSION OF INTEREST Indah Water Konsortium Sdn Bhd (Company No. 211763-P) ( IWK ) is seeking for Expression of Interest (EOI) from consultants registered with the Ministry
More informationMission Statement. To be a Leading Global Travel Management Company.
Mission Statement To be a Leading Global Travel Management Company Delivering Premium Solutions in Corporate and Leisure Travel & MICE (Meetings, Incentives, Conferences & Exhibitions) To be a Leading
More informationLINCOLNSHIRE PARKING POLICY DRAFT
LINCOLNSHIRE PARKING POLICY DRAFT Draft 17/11/11 1 of 7 1. Introduction This document sets out and explains the County Councils Parking Policy. The County Council is planning to apply for powers to take
More information1.1. The purpose of this report is to seek approval for the adoption and publication of the Sports Pitches Strategy for East Dunbartonshire.
REPORT FOR EDLC BOARD Report Title: EDC Pitches Strategy Update Contact Officer: Mark Grant (0141 777 3146) Date: 30 th March 2016 Agenda Item No: 5 Report No: EDLCT/52/15/MG 1.0 PURPOSE 1.1. The purpose
More informationPERBADANAN BEKALAN AIR PULAU PINANG (PBAPP) : Twinning Partnership with PDAM Tirta Musi, Kota Palembang A Win Win Experience
ASIAWATER CONFERENCE 2012 KUALA LUMPUR CONVENTION CENTRE MALAYSIA 27 th 29 th March 2012 PERBADANAN BEKALAN AIR PULAU PINANG (PBAPP) : Twinning Partnership with PDAM Tirta Musi, Kota Palembang A Win Win
More information30 th January Local Government s critical role in driving the tourism economy. January 2016 de Waal
30 th January 2016 Local Government s critical role in driving the tourism economy January 2016 de Waal Contents Local Government can make or break tourism in their jurisdiction... 3 TNQ Tourism Vision...
More informationMonifieth (Potentially Vulnerable Area 07/10) Local Plan District Local authority Main catchment Tay Estuary and Montrose Angus Council, Dundee coasta
Monifieth (Potentially Vulnerable Area 07/10) Local Plan District Tay Estuary and Montrose Basin Local authority Angus Council, Dundee City Council Main catchment Dundee coastal Summary of flooding impacts
More information