DAILY PERFORMANCE REVIEW Friday, 19 th October 2012

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Brice Oliver
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1 DAILY PERFORMANCE REVIEW Friday, 19 th October 2012 SENIOR OPERATING OFFICER S SUMMARY Overall a good day for our customers with only a few minor incidents to spoil their travelling experience. The Jubilee suffered a VCC failure at Wembley Park just after published SOT which delayed start up by 25 minutes, the line ran on the remained 2 VCC s in the area till COT. Just before the morning peak 116 points failed to normalise on the MET at Watford, but this was cleared with signalling releases. Mid-morning Southwark station briefly closed with a Fire Alert, but after the call points had been reset the stn re-opened. And finally, mid-evening the District Line was held E/ at whilst the TP apprehended suspects from an incident outside Sloane Square station. Jubilee Piccadilly akerloo Central Waterloo & City EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE Actual excess Platform Wait Time Target excess Platform Wait Time Headway proxy (%) Advertised good service (%) UNSCHEDULED TRAIN CANCELLATIONS SNAPSHOTS 06:00 1 / 30 1 / :00 1 / 75 5 / 48 6 / :00 0 / :00 1 / 68 1 / :00 1 / 76 1 / 50 2 / :00 1 / 44 1 / :00 1 / 29 1 / % trains across snapshots (per line) TOTAL UNSCHEDULED TRIP CANCELLATIONS TOTAL SCHEDULED Complete Trips CANCELLED Part Trips CANCELLED No Data No Data H&C Circle District Network Totals Network % (Trains in Service) % Complete No Data A trip is defined as a journey between scheduled termination points in one direction. Notes: line (09.00) all cancellations attributed to point failure at Watford. TOP FIVE INCIDENTS Time Line Location Reason Delay I- NACH Owner Circle Police incident COO Watford Point failure 46 9 APD Jubilee Wembley Park Signalling computer failure 25 1 TLL Jubilee Southwark Fire alert 14 1 COO Page 1 of 5

2 JUILEE Wembley Park signalling computer failure severe delays Owner TLL Summary Staff train 326 unable to be routed to depot. Impact First passenger train delayed by 14 minutes southbound, 25 minutes northbound. Subsequent severe delays Wembley Park to Stanmore. I-NACH 1 Stalled trains None Response Work underway to reset VCC2. Staff train worked to depot in RM Shunt signal MG59 failed to clear for T First passenger train departs southbound 14 minutes late train 326 passes signal MG59 at danger All trains held, whilst reset of VCC2 is carried out Reset of VCC2 completed. Running on just 2 computers instead of 3. Recovery Severe Delays from Wembley Park to Stanmore, first northbound just departing 25 minutes late Good Service. VCC2 computer defective - reset remaining with two of three computers until EoT. Repair programmed for EoT. (DAP/CMK/PD) None Southwark fire alert station closure Owner - COO Summary Station closed and evacuated following the operation of two call points. Impact Station closed I-NACH 1 Stalled trains Nil Response Fire brigade and fire engineers requested to attend oth call-points reset by station staff Fire brigade issue an all clear. Recovery Station open. Two call-points were operated maliciously by persons unknown - reset by station staff. Fire engineers attended as a precaution. (NT) None. NORTHERN Nil PICCADILLY - Nil AKERLOO - Nil CENTRAL / WATERLOO & CITY - Nil VICTORIA - Nil Page 2 of 5

3 CIRCLE / HAMMERSMITH & CITY police incident severe delays Owner - COO Summary Inner Rail Circle line train 212 held outside pending arrival of TP to remove robbery suspect from train. Impact Initial Service Alert issued. District line severe delay status, Circle line minor delay status at conclusion of the incident I-NACH 19 Stalled trains Incident train 212 held outside Response TP requested to attend Train held on approach to the station, 1 officer in attendance awaiting back up Cab of train in platform awaiting TP officers, NIRM en route Full team of officers and staff in situ Train berthed halfway in platform. TP join train to apprehend suspects Train fully berthed Train service resumes. Recovery District line severe delays, Circle minor delays District line minor delays to eastbound service, good service to the rest of the line Circle line good service District line good service. Robbery involving large sum of money outside Sloane Square station, with two suspects confirmed as having decamped onto train 212. Train held outside and once back up officers arrived, the train was brought into the platform and officers removed into custody two suspects. (PD) None. DISTRICT - Nil METROPOLITAN Watford point failure part suspension Owner APD Summary No.116 points failed to normalise, after passage of train 455 from No.21 sidings Impact Line suspended between Moor Park and Watford I-NACH 9 Stalled trains Northbound train 421, from until no customer issues. Response Technical Officer despatched from Rickmansworth by car. Operator of train 455 changed ends to confirm shunt move completed Signalling release attempted Unable to clear southbound signal JP Train 421 commences wrong direction move to Croxley Train 455 applies procedure at signal JP Wrong direction move completed and train 455 berthed - no customer issues Signalling release taken, train 421 arrives at Watford after testing route Recovery Minor delays to Watford branch Good service Points failed to normalise cleared after signalling releases for further investigation. (CMK) None. Page 3 of 5

4 OTHER NOTEWORTHY USINESS ISSUES Upgrades Nil Power Nil TAC Nil Connect Nil Ticketing Nil ORR injury notifications There were eight instances of passenger injury notified to the Office of Rail Regulation. CUSTOMER SERVICE CENTRE Comments at: akerloo 1 Piccadilly Central 1 C&H 1 District 1 W&C Jubilee 1 Unspecified 1 There were no key themes GENERAL / FORTHCOMING ISSUES / WEATHER OUTLOOK Weather Outlook: : After any mist or fog patches clear it will be a largely dry and bright day with plenty of sunshine and light winds. It will become increasingly cloudy through the late afternoon, with outbreaks of rain possible late on. Night: Outbreaks of rain a likely during the evening, especially over eastern parts of the network. The rain will push away to the east, and then it should be largely dry with some clear spells through the night. Widespread mist and fog is likely to form overnight. Sunday: the mist and fog will gradually clear by midday, leaving a largely dry but cloudy day with some sunny spells. However some patchy light rain and drizzle may affect southern areas of the network through the afternoon. Sunday Night: Outbreaks of light rain and drizzle are likely to spread across the network during the evening and last for much of the night. Come dawn it should be dry but rather cloudy Weekend engineering work suspensions: Circle District H&C Service suspended, and Sunday. Earl s Court to Edgware Road and arking to Upminster, and Sunday aker Street to Hammersmith from 23:00 Sunday. aker Street to Aldgate, and Sunday. Tooting roadway to Morden, and Sunday. Highbury & Islington to rixton, and Sunday. ERU LUE LIGHT DEPLOYMENT Time Line Location Reason for Deployment Time On Site NONE * Time saving calculated against standard ERU response vehicle (if deployed) Resumption Time (Wheels turning) Time Saving* (in minutes if known) POLICE MEDIC DEPLOYMENT Ambulance Resumption Time Time Line Location Reason for Deployment Time On Site arrival time (Wheels turning) Stockwell Assault victim on platform N/A Page 4 of 5

5 LIFTS & ESCALATORS Lifts* Jubilee Canary Wharf (2) defective, Piccadilly Russell Square (2) defective, akerloo Central Queensway (2) defective, C&H Kings Cross (6) defective, District Earl s Court (4) defective, *lifts in bold are on Step Free Routes Escalators FORTHCOMING EVENTS EVENT LOCATION DAY / TIME Frieze Art Fair Concert: Michael Jackson The Immortal World Tour TUC March & Rally Tottenham v Chelsea Crystal Palace v Millwall Fulham v Aston Villa West Ham v Southampton Watford v Peterborough Charlton v arnsley Concert: Kelly Clarkson QPR v Everton Concert: Jolin Tsai Regents Park The O2 Form up: Embankment (near lackfriars bridge) Route: Embankment ridge St. Whitehall Cockspur Pall Mall Regent St. (south) - Piccadilly - Hyde Park Corner Hyde Park Rally: Hyde Park White Hart Lane Selhurst Park Craven Cottage oleyn Ground Vicarage Road The Valley Wembley Arena Loftus Road Stadium Wembley Arena Sat & Sun 12:00-19:00 Sat & Sun 18:30-23:00 Form Up: 11:00 March: 12:00 Rally: 13:30-16:00 EXPECTED ATTENDANCE 15,000 over the day NEAREST STATIONS Regents Park 17,000 North Greenwich 100,00 estimated but could be up to 250,000 36,000 12:45 13:00 15:00 24,000 15:00 22,000 15:00 15:00 26,000 19:30 Sunday 16:00 Sunday 19:00 lackfriars, Temple, Embankment, Westminster, Charing Cross, Piccadilly Circus, Green Park, Hyde Park Corner, Marble Arch Seven Sisters, (Greater Anglia to White Hart Lane) 26,000, (Southern to Selhurst) C Putney ridge 35,500 Upton Park, Plaistow 13,000 19,000 13,000 London Overground to Watford High Street North Greenwich, (then bus) or Charing Cross or London ridge, (South Eastern to Charlton) Wembley Park, Wembley Central or Chiltern Railways to Wembley Stadium Shepherds ush Market, White City, Wood Lane Wembley Park, Wembley Central or Chiltern Railways to Wembley Stadium Note. Platform Wait Time EJT Proxy measures the average time (secs) customers wait for a train over and above the timetabled wait time. Headway % of trains that pass through a defined measuring point within two scheduled headways of the previous train. Train Cancellations Number of trains not in service at the time of the snapshots Percentage Good Service % of core traffic hours (defined as , Monday and , Sunday) that a line is advertised to customers as operating a good service. (Note Waterloo & City core hours are Monday ). Disclaimer - Indicative NACH (I-NACH) scores are an initial calculation made by the NOC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team. CAT A A Page 5 of 5

DAILY PERFORMANCE REVIEW Thursday, 20 th September 2012

DAILY PERFORMANCE REVIEW Thursday, 20 th September 2012 SENIOR OPERATING OFFICER S SUMMARY A good day for our customers, with just a few minor incidents during the day. Before SOT a cracked rail was found