You could Be Here. Sierra. Seasons Winter.
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1 You could Be Here Sierra Seasons Winter 2018
2 Letter from the CEO Hello Valued Owners! I would like to start off by wishing each and everyone a very happy and prosperous new year! I hope you are ready for an entertaining winter because we are! We had an interesting year in 2017 to say the least; we have undergone massive changes in the way things operate for all of us and things are beginning to settle into a new normal. We made strides this year in successfully launching our Owner Rental Program for Club QM members and have been issuing checks back to our owners in return for their unused time. We foresee more success in this area in 2018 as consumer demand is increasing in Northern Nevada. We have been working towards a new strategy in fulfilling your exchange requests in 2018 as timeshare industry consolidation continues to change the exchange fulfillment landscape. We will continue to push forward and get you to the locations that you desire. We will begin offering exchanges to our owners in advance of your requests for popular destinations and dates via our newsletters and communications in the upcoming year. Please make sure your contact information on file is accurate if you would like to receive communications. You can inquiries@qmcorp.com with your revised address. We have a variety of remodeling projects occurring in 2018 at all of your home resorts and some of the latter pages of this newsletter will fill you in on the details of your exciting improvements occurring in We look forward to hosting you on your next getaway and showing off your new improvements! Happy Holidays! Larry Roberts, CEO QM Resorts 01
3 Management s Memo Hello QM families! Allen Amunson here, your Lake Tahoe Resorts manager... Although I have only been with QM Resorts for a little over two years, the environment that we have created here makes me feel like I have been a part of this family my whole life. I am excited to meet all of you as you share your amazing family memories that you have created here. Who is ready for some snow? We had our first snowfall in September and have not seen snow so early in the year since Our winter months are upon us so pack up your snow gear and book your week for some fun and adventure! Slopes are not your thing? Cozy up next to the fire with a warm drink and enjoy the beautiful views and family atmosphere. Whether you are new to the QM family or have owned for years, we look forward to making your stay with us the most memorable at your home away from home. I hope to see you up here soon for some winter fun. Allen Amunson QM Resorts Lake Tahoe Properties Manager Save the date! DATES Nov 22 Feb 11, 2018 Jan 12, 2018 Jan 13, 2018 Jan 26 Jan 28, 2017 Mar 1 Mar 11, 2017 EVENTS Reno Ice Rink Engelbert Humperdinck G3 Tour 2018 Kinky Boots Broadway Musical Snowfest! North Lake Tahoe Here are a few upcoming events to keep in mind. For additional activities and venues, please visit one of the websites listed below. For more events:
4 Owner Rental Program Update We ve made a few changes for 2018 check it out! QM Resorts Club Members Owner Rental program is now in its 2nd year and just what you ve been looking for! With just a few simple steps we ve made it easy for you to deposit your current year s week into the Owner Rental Program and put your time to work for you! The Owner Rental Program is available through the QM Resorts ORP Coordinators who are happy to help with all your rental needs! Caleb, Kyle, & Shanna are waiting to answer any questions you may have. To enroll for the 2018 ORP please visit where you can download the 2018 Rental Contract & W9. You may send it back via to reservations@qmcorp.com, fax to , or snail mail to 515 Nichols Blvd. Sparks, NV Once your paperwork has been received we will contact you to schedule a conference call to go over any details of the contract, your options for depositing your week, and finally THE MAGIC IS PUT INTO PLACE AND we put your week to work for you! Important items to keep in mind Your completed paperwork must be received before your time can be placed into the program. Only your CURRENT YEARS time (no rollover time) and the TOP TIER of your ownership can be entered into the program. 60 days after your week has been rented we will send you a statement and check. *There is no guarantee that your week will be rented, whether as a full-week or day to day increments. However, Slecting a desirable time will increase your odds of success PERKS, how it WORKS, & CHANGES implemented in 2018 Your week will be listed with over 500 retail partners, QM Resorts website, and on the Global Distribution System (GDS) which is available to any of the thousands of Subscribed Travel Agents worldwide. You don t have to do any of the work, everything is handled by US! Any nights not rented from your week will be returned back to you for future use, but cannot be re-submitted for rental. You will receive your week back if it is not rented! You may, at any time prior to the start of your listed week, request (in writing) the week back for your use and any day(s) not already rented will be returned. 03
5 Booking Tips & Tricks North Lake Lodges The North Lake Lodges are one of Club QM s Deluxe Resort Properties. Hidden in plain sight, just off the main drag in Incline Village, this quaint boutique resort is the perfect spot to vacation and offers studios and one bedroom units for your enjoyment. Booking your stay in Advance The wonderful thing about the North Lake Lodges is both Club QM members and Traditional owners have the ability to book 2 years in advance. What does staying at the North Lake Lodges equal for your use time? Club QM Owners have the option to bank their use time for up to 3 years. Club QM Platinum Membership = 4 weeks per year in a studio or 3 weeks in a 1 bed Club QM Gold Membership = 3 weeks per year in a studio or 2 weeks in a 1 bed Club QM Silver Membership = 2 weeks per year in a studio or 1 week in a 1 bed Club QM Bronze Membership = 1 week in a studio per year or 2 years of time in a 1 bed Don t Forget about Bonus Time Rates As a Club perk you can book bonus time 21 days or less in advance at the North Lake Lodges. This is a great way to save your use time and still stay without having to break the bank. Club QM Platinum Membership = $35 (studio) & $40 (1 bed) - Unlimited Bonus time per year Club QM Gold Membership = $40 (studio) & $45 (1 bed) - 30 nights per year Club QM Silver Membership = $50 (studio) & $55 (1 bed) - 21 nights per year Club QM Bronze Membership= $60 (studio) & $65 (1 bed) - 14 nights per year Exchange away to your Dream Vacation Being a Club QM Member means that you not only have access to all of Club QM home resorts, but it also means you can exchange your use time to go somewhere you may never of had the opportunity to travel to before. We have 2 programs with which you can achieve your dreams. Direct Exchange Direct Exchange is available to all Club QM Members and using your studio weeks you can have up to as many weeks as your level of membership provides. When requesting a direct exchange, keep in mind that 1 bedroom and 2 bedroom requests tend to have more availability and therefore increase the success of fulfilling your request. Platinum = up to 4 weeks & $59 fee after 1st exchange of the year which is complimentary Gold = up to 3 weeks & $79 fee Silver = up to 2 weeks & $99 fee Bronze = up to 1 week & $119 fee We also have many of your Hot Spots already reserved for you. Just go to our website and fill out an exchange request form, , or call us to book your dream vacation today! Ref# Resort Size Arrival Date City Season at Beech Mountain Eagles Nest Resort Kona Coat Resort I and II Magic Tree Resort Magic Tree Resort Magic Tree Resort Niagara s Lazy Lakes Resort Portofino Resort Portofino Resort Riveria Oaks Resort & Racquet Club San Diego Country Estates The Pines at Meadow Ridge Windjammer Condominiums 1 bd 2bd 2bd 5/26/18 07/16/18 02/04/18 02/11/18 02/18/18 02/25/18 04/08/18 04/22/18 05/20/18 05/20/18 05/27/18 06/03/18 06/17/18 09/30/18 10/07/18 09/21/18 06/09/18 06/10/18 06/29/18 06/01/18 05/25/18 06/22/18 05/26/18 02/11/18 03/02/18 02/23/18 Beech Mountain Branson Kailua, Kona Kissimmee Kissimmee Kissimmee Lockpart Cabo San Lucas Cabo San Lucas Ramona Ramona Fraser Ocean Shores Interval International We also have Interval International as an exchange partner to make sure you always get to the destination that s been awaiting you. With II all you need to do to book is Go to our website and fill out an exchange request form, , or call us to book a reservation for deposit with II Once you have your confirmation number we will direct you to the Club QM Interval International Exchange Department dedicated to Club QM Members where you can deposit your week and put in your request. 04
6 15 REASONS WE RE THANKFUL FOR NORTH LAKE TAHOE North Lake Tahoe s panoramic views of the Sierra, eclectic local community and stunning blue waterscape have captivated hearts for generations. Whether its beloved family homes, happy memories spent adventuring along Tahoe s shores, or simply the sight of freshly falling powder, we all have something for which we can be thankful at North Lake Tahoe. NORTHLAKE TAHOE IS A PLACE TO FALL IN LOVE In the grateful spirit of the season, we ve gathered some of our favorite reflections on what North Lake Tahoe visitors and locals love most about our favorite place. A Place for Family Shelley Boone: I lived in North Lake Tahoe for 23 years, married my teen sweetheart and had 2 children. I love the mountains, hiking, biking, and clean air. Love the lake the most. Dianne Weiland Cladis: My husband and I eloped in North Lake Tahoe 33 yrs. Tahoe is my happy place. My home away from home.my most favorite memories from my childhood. My most special moments shared with family and friends. Where the love of my life proposed to me. And where I m beyond excited to bring my 2 precious girls and share the same amazing memories. I cannot wait to watch their faces light up every time we visit just as mine did (and still does). Tahoe is magical in every way. From the bright, white winter snow to the sparkling, crystal blue lake there are endless possibilities of adventures and memories Tahoe has to offer. #ThankfulForTahoe Ellen Randolph: When I was young, we used to camp there and boat there a lot. I loved it. My dad took us, and it was always a good time. There s Adventure Around Every Corner Tamsin Davis: Skiing! We were introduced to Tahoe by close family friends and flew over from Australia to visit, 5 years in a row! Can t wait to bring my kids there, show them this special place and do some of the best SKIING of my life again)! Dee Logan: I have fond memories skiing at Squaw Valley, with Thanksgiving dinners spent at the River Ranch. The view of Big Blue from skis on top of the mountain or paddling from my kayak still takes my breath away. North Lake Tahoe is Breathtaking Michelle Hoang: I m thankful for all the breathtaking hiking adventures wearing my hiking dress. Bonnie Haken Neary: I ve been comingsince the 50 s. Lucky to have bought a second home here 18 years ago. We now have the 4th generation as Tahoe true. No place like Because its home. It s where I grew up. It s a part of me. #ThankfulforTahoe Wherever You Go, You ll Want To Come Back! North Lake Tahoe is Home 05 Article credited to
7 Resort Management Updates: The North Lake Lodges BOD has approved the interior renovations of the Lodges! This means that we will be replacing all furnishings, repainting the interior of the units and installing new flooring. We are forecasting this project to be completed in The Furniture has landed! The units have been outfitted with all new case goods, couches and new beds are due to arrive in the first part of The completion of the remodels are going better than anticipated, we are striving to have 50% of the resort completed by this time next year. There are so many new things happening at The Ridge Sierra! The exterior of the Quaking Aspen building has received a much need facelift with freshly painted trim accents and non-slip matting for some of the exterior walkways. The parking lighting has been upgraded and we are currently working on a new stair landing with BBQ area at Olympic Ct. QM is continuing to work towards the pet friendly units with renovations scheduled for
8 Club QM Owners Corner SILVER PASSPORT Do you know what kind of ownership you have? With the evolution of Time Share over the years from fixed weeks to floating, Club QM was created to address the QM Resorts owners need for more flexibility and time As a Club QM owner you own a o Platinum Passport o Gold Passport o Silver Passport o Bronze Passport What are the booking rules you ask This quarter we will be highlighting our SilverPassport. All passports offer the members the flexibility of checking in any day of the week and utilizing a condo that meets the size of the family members traveling together. As a Silver Passport member there are NO seasons for Club QM Owners so you can travel and check-in any time of the year that works for you! What properties can I use? As a Silver Passport owner you have full use of all of the Club QM properties and facilities. Your USE TIME properties currently includes: Lodges at Kingsbury Stateline, NV one bedroom Deluxe units Northlake Lodges - Incline Village, NV studio and one-bedroom Deluxe units Thunderbird Resort Club Sparks, NV one bedroom Deluxe units NL Villas, Ridge Sierra Chap can use use time if you bank for 2 years You want options you say Silver owners have 21 nights per year of bonus time available at all of the Club QM properties except Lodges at Kingsbury. The rate is from $50 to $65/night (not tax inclusive). Bonus time for Silver owners also includes: Ridge Sierra Stateline NV, all two-bedroom Signature units Book as soon as 14 days in advance Tahoe Chaparral Incline Village, NV all two-bedroom Signature units Book as soon as 60 days in advance Northlake Villas - Incline Village, NV all two-bedroom Signature units - Book as soon as 14 days in advance Need more time? Silver Passport Membership will multiply as follows: One (1) week in a one bedroom unit in a Deluxe Resort; or two (2) weeks in a studio unit in a Deluxe Resort. You won t lose time Any time you haven t used, even one night, will automatically roll over to the following year. It will be available for your use for 3 years. Exchange As Silver owners, your yearly membership to Interval International is included in your dues. When you exchange your time through the Club QM direct exchange, you can exchange for only $99 per week. If using Interval International exchange services the exchange fee is only $189 for an entire week in thousands of amazing destinations! Don t Forget We are always here for you!!! Whether it s a question for Sales, Reservations, or our Front Desk team we will find the answer for you (800)
9 Traditional Owners Corner North Lake Lodges Do you know what kind of ownership you have? We sometimes forget the ins and outs of what our ownership entails. It is our pleasure to help you! QM Resorts Reservations team is at your service to help with any questions you may have, and don t forget about our AMAZING sales team the experts on all things QM! As a traditional owner you can own at Tahoe Chaparral Thunderbird Resort Club The Ridge Sierra North Lake Lodges What are the rules you ask This quarter we will are highlighting our North Lake Lodges Traditional Owners. Knowing how busy life can get, we do not expect you to remember all of the rules to how your ownership works...that s why we re here! What s the 411 on North Lake Lodges Traditional Ownership? North Lake Lodges Traditional owner booking rules There are two seasons (WHITE & RED) for The North Lake Lodges Traditional Owners with an arrival day of Friday. The Lodges have 8 total units Studio - 4 units with a Murphy Bed One Bedroom 4 units with a Queen/Queen Pullout Sofa You want options you say If you can t use your whole week why waste the days you won t be staying YOU DON T HAVE TO THAT S THE BEST PART!!! As a Traditional owner you have the option to split your week split weeks need to have all 7 nights booked when making your reservation. Following are the splits Friday check in for 3 nights Friday check in for 4 nights For example 3 night split 1st Res = Fri Mon / 2nd Res = Mon Fri 4 night split 1st Res = Fri Tue / 2nd Res = Tue Fri If you are splitting your week don t forget to have both arrival dates in mind when calling as we do have to book both parts of the week at time of reservation. Advanced Bookings North Lake Lodges reservations can be made up to 2 YEARS in advance. Don t forget though if you are planning to bank your week with Interval International your maintenance fees must be current. Don t Forget We are always here for you!!! Whether it s a question for Sales, Reservations, or the Front Desk Team we will find the answer for you!!! 08
10 GET $200 OFF of your maintenance fee The first 25 owners who check-in during mid-week will receive an Amazon Fire Tablet! Sun Mon Thurs. arrival IN APPRECIATION We are extending an invitation for you to attend an owner update to hear about all of the improvements at your resorts. For being such a valued owner, we would like to offer you a complimentary 2 night stay, and a $200 credit towards your maintenance fee! Please call your concierge toll free at (877) or details or go to /update200 and enter activation code: update200 Come and see all of the exciting updates happening at the resort! Offer Only Valid Until FEBRUARY 28th, 2018 Certain qualifications may apply.
11 QMRESORTS.COM At QM Resorts, your time is important to us and we understand that calling us is not always convenient. visit and skip the phone call! Learn about all five of QM s properties and view pictures of rooms. Book time or exchange a week, request information, contact the concierge, read testimonials and read the latest QM news at your convenience. Direct phone numbers for the corporate office, reservations, accounting and marketing departments, as well as the general address, can be found on the Contact Us page. visit AND IMPORTANT COMMUNICATION INFORMATION To receive future newsletters by , send your address to sophia.terry@qmcorp.com or contact owner services at Owner Services Marketing Corporate Office Accounting info@qmcorp.com Protect Yourself From Fraud Know the signs! 6 Red Flags of a Resale Scam: If you re contacted regarding the sale of your timeshare or the elimination of maintenance fees; If an offer sounds too good to be true (it likely is); If you re asked to pay an upfront fee for a future service ; Promises to modify or cancel your timeshare contractual obligations; or Any call or mailing offering to transfer your paid-off ownership to another party; If you receive a call from someone claiming to be a representative of ARDA or ARDA-ROC; (ARDA and ARDA-ROC DO NOT contact owners unless first requested by the owner to do so. ARDA and ARDA-ROC DO NOT perform any resale services.) Don t send money up front! Before listing your ownership for rent or sale, learn more by visiting the Timeshare Resale Resource Center website at 10
12 515 Nichols Blvd, Sparks, NV 89431
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