RCCL Sea Beyond FAQ s

Transcription

1 RCCL Sea Beyond FAQ s Q: What is the date and time for Sea Beyond? A: Doors open at 10:30 AM on November 8, Q: What is the location for Sea Beyond? A: Duggal Greenhouse 63 Flushing Ave Bldg 268 Brooklyn, NY b/t Ordnance Ave & Cumberland St Please Note: We will provide transportation roundtrip transportation between Manhattan and the Duggal Greenhouse, located in the Navy Ship Yard in Brooklyn, NY. We have found the fastest and most convenient way to get to Sea Beyond is by water taxi. Travel time will be about 30 minutes. We believe traveling by car will be a much longer trip. Q: What should I do if I am unable to type my address into the login box or click on the login button? A: First we suggest trying to use a different browser on the same computer, tablet or mobile device. If you continue to have an issue try using a different device. If you are still experiencing issues send an to info@rcclseabeyond.com and we will help you get your registration confirmed. Q: What is the best way to travel to Sea Beyond? A: We will provide transportation roundtrip transportation between Manhattan and

2 the Duggal Greenhouse, located in the Navy Ship Yard in Brooklyn, NY. We have found the fastest and most convenient way to get to Sea Beyond is by water taxi. Travel time will be about 30 minutes. We believe traveling by car will be a much longer trip. Q: What if I am unable to take the Water Taxi? A: You may request car service if you are unable to access the water taxi pick up location. This can be requested during the registration process. Q: How do I sign up for the water taxi to Duggal Greenhouse? A: You will be able to sign up for the water taxi during your Sea Beyond registration. Q: If I am getting to Sea Beyond on my own, what is the best point of entry at the Navy Ship Yard to access Duggal Greenhouse? A: Upon arrival to the Navy Ship Yard the best point of entry would be XXX. Q: What is the proper attire for Sea Beyond? A: The dress code for this event is professional/business casual. Q: Can I bring a guest to Sea Beyond? A: No. Sea Beyond is limited to invited guests only. REGISTRATION Q: How do I register to attend Sea Beyond? A: All invitees will receive an invitation to Sea Beyond via .

3 Included in the body of the will be the link to the registration site. You must access the site and confirm your attendance by completing the registration process. Q: What is the deadline to be registered for Sea Beyond? A: Monday, October 30 th, 2017will be the last day to register. Q: I declined the invitation, but I am now able to attend Sea Beyond how do I change my RSVP status? A: You can info@rcclseabeyond.com. The registration team will be able to reset your status, you will then be able to complete the registration process. Q: If I have food allergies/dietary restrictions, where do I enter that information to make sure it gets addressed? A: During registration there is a place to enter any food allergies that you may have. Q: If I have a disability or a special need, where do I enter that information to make sure it will be addressed? A: During registration, there is a place to enter any special needs that you may have. Q: Who do I contact with further questions regarding my attendance? A: Please all your questions to: info@rrclseabeyond.

4 Q: What is the tentative agenda for Sea Beyond? A: Input Agenda?. FLIGHT AND AIRLINE RESERVATION - Not Available to All Invitees Q: If required how do I book my air travel to Sea Beyond? A: When registering you will be promoted to input your desired flights, the Sea Beyond Registration Team will then book your travel. You will receive an confirming your flights, you must approve the flights before the reservations can be confirmed. Q: By what date should I have my travel plans booked? A: Please finalize all travel plans by Monday, October 25th, Q: What is the closest preferred arrival/depart airport? A: You may choose any of the New York City area airports (Newark Liberty International Airport, John F. Kennedy International Airport or LaGuardia International Airport) for your arrival. Q: How do I reserve a hotel room? A: The Sea Beyond Registration Team has a list of those who will require a hotel room. Once you have completed the registration process you will be sent a confirmation that will include your hotel information. Q: What if I need to make changes to my travel once it has been submitted?

5 A: You may contact the Sea Beyond Registration Team and we will work with you to get new flight reservations. Q: What do I do if my flight is delayed or cancelled? A: Sea Beyond Registration Team will be monitoring your flight(s) and will know if there are any delays or cancellations; you may also contact us by phone XXX- XXX-XXXX. Please let us know if you need to cancel your trip for any reason before your schedule flight time so we can cancel the flight itinerary. Q: Who should I contact if I have any questions about my air travel? A: You may info@rcclseabeyond.com GROUND TRANSPORTATION Q: Will ground transportation be provided upon arrival into the New York City Area? A: Yes, for your convenience we will provide ground transportation to and from the airport. Upon arrival, look for Royal Caribbean Cruises in the baggage claim area of your arrival terminal. Please check your final confirmation letter for detailed instructions and contact information. Q: Will there be a contact at Sea Beyond to assist attendees with questions or any issues with Room or Travel? A: Yes, A Hospitality Desk will be staffed on-site to answer questions or provide assistance as needed. You will also be given the name and number of a Sea Beyond Registration Team Member what you may contact directly with any questions you may have.

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