Do we accept single sex parties or groups of young adults at the park?

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1 Frequently asked questions and answers: Where are we? We are in Wesward Ho! on the North Devon coast, a small, friendly village nestled beside 2 miles of award winning blue flag, sandy beach. The South West Coastal Path runs in front and beyond the holiday park and is a true wonder, with cliff top walks and stunning beaches to explore. When are we open? Our park is open all year round including Christmas and New Year. Do we accept single sex parties or groups of young adults at the park? Our Holiday Park caters primarily for family and couples holidays. To make a booking with us the lead name - the person responsible for the booking and all members of the party - must be aged 21 or over. Bookings from all female or all male parties will only be accepted at our discretion. If you wish to book a single sex party you must inform us of this and of the ages of all members of your party at the time of booking. We reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk. We may also cancel any online booking that we reasonably believe does not meet this criteria. If you are unsure if your party falls into any of the above categories, please call our Reservations Team who will discuss your party with the Park General Manager. Their number is What is included in the holiday price? All prices shown on this website and in our brochure include your Holiday Home, all gas, water, electricity, linen and entertainment. 1

2 How can I order a brochure? You can click here to order a brochure by calling How can I book my holiday? There are 2 easy ways to book, either call us on or visit us the choice is yours! Booking online is fast, secure and so easy. Have your preferred holiday dates and accommodation choice to hand and select BOOK NOW, its as easy as 1, 2, 3. Book at your convenience at anytime. We take our online security very seriously. Our website is encrypted with industry standard security to protect your personal details and card payment information. Once we have received your online booking we will then confirm your booking straight away via or, if you prefer, we will mail out your booking confirmation. Keep up to date with our special offers that are constantly updated online. Why not add us to your favorites to be sure you don t miss out. Visit us online at Simply pick up the phone and speak to our friendly and efficient reservation team and tell them your preferred holiday dates, holiday accommodation choice and details of your travelling party. Please talk to us about any special requests you may have as our reservation team are based at the park and are very knowledgeable about the centre and all of the holiday homes. We will then confirm your booking straight away via e- mail or, if you prefer, we will mail out your booking confirmation. Call us on

3 How much do I have to pay today? Secure your choice of accommodation and dates right now for only per week/short break. If your holiday falls within 6 weeks of making the booking, you will be required to pay the full balance upon confirming the booking. If you are booking a special offer or late deal full payment will be required at the time of booking. When do I have to pay my remaining balance? When you book your holiday we require a deposit to secure your holiday, the balance is then payable 6 weeks before the holiday start date. Failure to make payment by this time may result in your booking being cancelled. Please note we do not send another reminder after your initial holiday confirmation has been sent to you. Call our Reservations Team on to pay your outstanding balance. Some promotional offers require balances to be paid in full at the time of booking or earlier than 6 weeks prior to arrival and the date that the balance is due will be shown on your holiday confirmation. What is the maximum amount of guests that can stay in the accommodation? Our accommodation ranges from holiday homes and villas through to apartments sleeping from 2 to 8 people. All our accommodation caters for the amount of people specified. You will only be offered accommodation that meets your requirements. Please note that infants, even when staying in a cot, are counted as part of the party size. 3

4 Do you provide for guests with accessibility needs? Our friendly and knowledgeable reservations team are here to help you find your perfect holiday, so please contact them on before making your booking. We are happy to advise on the accommodation which is most suitable for your needs but please make sure that you make us aware of all your requirements as we may not be able to meet requests on arrival if we were not made aware in advance. Can we make a group booking? We are happy to offer group bookings but request that you call our reservations team on for personalised advice on planning and booking your holiday. Please note that group bookings are at the discretion of the management and all party members must be aged 21 or over. When will I receive my holiday confirmation? If you have booked your holiday online you'll receive a booking confirmation by within a few minutes of booking. If your holiday confirmation does not come through please check your junk mail folder prior to contacting us. If you have booked your holiday by telephone you'll receive your holiday confirmation by within a few minutes of booking. If you have not provided an address at the time of booking your holiday confirmation will arrive by post within 7 working days of booking. We do recommend providing us with an address at the time of booking. About Braddicks Holiday Centre and park facilities 4

5 When is reception open? Reception is open from 8am to 7pm Monday Saturday and 9:00am 4:00pm on Sundays. Outside of these times we recommend that you contact a member of the team within The Pier House Seafront Bar and Bistro who will be able to assist you as best they can. Are towels provided? Please note towels are not provided. Where can I see the park map? You can view a map of the Park by clicking here. What entertainment is on during my stay? We offer an exciting seasonal evening entertainment programme in The Bay Suite at The Pier House Seafront Bar and Bistro. For more information visit our Entertainment page but you'll get a full programme when you check-in. When is there entertainment on? Our seasonal entertainment will run on the following dates: Easter weekend 3 rd April 6 th April 2015 Spring Bank Holiday 24 th May 29 th May 2015 Summer 19 th July 4 th September 2015 October Half Term 25 th October 30 th October Please note that these dates could be subject to change. Is there a pool at the park? Unfortunately we don t have a pool on site, however there is a local swimming pool in Appledore and of course a fresh salt water pool on the beach which can be accessed when the tide is out. 5

6 Are there laundry facilities at the park? Unfortunately Braddicks Holiday Centre does not offer any laundry facilities however you will find a coin operated self-service launderette with washers and dryers at Seafield Holiday Park that you are invited to us as required. Please note that washing lines are not permitted. Do you have a cash point on the park? Unfortunately we do not offer a cash point at the park. You are able to obtain cash back within The Pier House Seafront Bar & Bistro with a minimum spend of Can we get WIFI in our accommodation? Our accommodation does not have WIFI access however we invite you to use our free WIFI in The Pier House Seafront Bar and Bistro. Can we have BBQ s outside our accommodation? Yes, although they must be kept off the ground, and care must be taken to make sure it is extinguished before throwing away. Fire pits and open fires are not allowed. Can you help me with a special occasion whilst I m on holiday? If you are celebrating a birthday, anniversary or special occasion whilst on holiday, please call our reservations team on in advance and they may be able to help make your stay special. Is bed linen included? Bed linen is included in all of our accommodation at the park. Please note however if you have request to hire a cot, that we do not supply linen. 6

7 Is there central heating in my accommodation? All of our premier holiday homes, villas and apartments are centrally heated. Our budget villas and caravans have an electric heater in the lounge. As we are near the sea, nights can sometimes be chilly so if you feel the cold or have young children you may wish to bring an extra duvet or blanket. Will my fridge have a freezer compartment? Our fridges usually include an icebox inside the fridge in all Holiday Homes. Fridge-freezers are included in premier holiday homes only. Will my accommodation have a microwave or dishwasher? All our accommodations are equipped with microwaves. We do not provide dishwashers. Is there a hairdryer in my accommodation? We do not provide hairdryers in any of our accommodation. Will I have a TV and DVD player in my accommodation? All holiday homes are equipped with TV s. Premier accommodation will also have DVD players supplied. Can I smoke in my accommodation? Smoking is prohibited in enclosed public places in England so this means that smoking will not be allowed in all public areas, including restaurants and bars with designated outdoor smoking areas provided near to most venues. Smoking is strongly discouraged in our accommodation; however we cannot guarantee that your accommodation will be smoke free. 7

8 What if I have a special request? If you have a special request please let us know as soon as possible, for example if you would like to be near friends or in a particular area of the Park, and we will try our best to accommodate you. When you book online you are able to note any special requests at the final step in the booking process. After you have booked your holiday, please contact our Reservations Team on Please note that special requests cannot be guaranteed. Can I book a particular holiday home? Yes, if the chosen location is available for your holiday. However, please note that we do not guarantee special requests although we will endeavor to meet them. Can I hire a cot and highchair? We have cots and highchairs available to hire and recommend prebooking to ensure they are reserved for you. There is a charge of 14 per week or short break for cots and highchairs. Cots conform to current EC standards and are suitable for infants up to 12 months. You will need to bring your own bed linen for cots. In some Holiday Homes cots will need to be placed in the lounge area although many of our caravans do have a bed which folds away allowing room for a travel cot in one of the twin bedrooms. 8

9 Can I bring my dog with me? Dogs are welcome in selected accommodation at the Park. There is an extra charge of 30 per booking with a maximum of 2 dogs permitted. When booking accommodation, which has been designated for pet friendly holidays, this charge is compulsory so you should only book this accommodation if bringing a pet. We regret that if pets are not in attendance we cannot refund this charge. If you arrive into a Holiday Home that does not accept pets and if you arrive without advising us that you have a dog with you then you may be asked to leave and will be charged an additional fee to cover additional deep cleaning in the accommodation. Other pets (eg cats, birds, hamsters etc) may be accepted at the discretion of the Park General Manager. Dogs are allowed on the beach at Westward Ho! all year but may be restricted to certain areas during the main Summer season. For the safety and comfort of all our guests on site please note the following: You must poop-a-scoop and clean up after your dog Your dog must wear a collar at all times including an ID tag Your dog must be kept on a lead at all times, except in any designated dog areas on site Your dog must not be left unattended in your holiday home (and must be kept off bedding and seats) Your dog must be kept under the control of a responsible adult at all times We charge a supplement of per week, with a maximum of two dogs per holiday home. We are unable to accept the following breeds of dogs at Braddicks Holiday Centre: American Pit Bull Terrier / Fila Brasileiro / Japanese Tosa / Dogo Argentino 9

10 Please note: If we think your pet is causing a nuisance on the holiday park or has caused any damage, for the safety and comfort of all our guests you will be required to remove it from the park. The same applies if your dog is out of control and/or showing any signs of aggression. 10

11 Getting ready for your holiday How do I find the park? For your Sat Nav, use the following postcode: EX39 1JU. Braddicks Holiday Centre is an easy drive along the Atlantic highway. By Car Take junction 27 off the M5 at Tiverton onto the North Devon Link Road A361. On reaching Barnstaple, take the A39 to Bideford, continue across the Torridge Bridge and keep on the A39. Head straight across at Heywood roundabout. Take the next turning marked Westward Ho! located on the right. Stay on this road for approximately 1.5 miles. This road will lead you to Stanwell Hill. At the bottom of the steep hill, take an immediate left turn into Merley Road. Braddicks Holiday Centre is located at the end of the road on the right hand side. Public Transport For information on planning your journey by bus, coach or train, call the Traveline number on or alternatively visit What do we need to bring? In your Holiday Home you'll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you're likely to need including a microwave, fridge, toaster, kettle, cooker and oven. But you will need to bring a few things along with you: Tea towels Towels Toiletries Toilet rolls Matches Washing up utensils Cot linen, if you have hired a cot Your holiday confirmation 11

12 What happens on arrival and check in? You'll find that check-in is really easy at our park. You need to show your holiday confirmation to check-in. Don't worry if you have forgotten it as we will run through a couple of security checks and you may be asked to provide photographic ID to prove that you are the lead guest on the booking. On arrival just follow the signs to Reception where you will be able to check-in, and where you can collect your keys and welcome guide alongside details of our entertainment programme if applicable. What time can we check-in? Our housekeeping team will be working hard to ensure your accommodation is fully prepared for your arrival, so check-in and key collection times are 4:00pm on the day of arrival. We endeavor to have all our accommodation ready by no later than 5:00pm. What happens if I arrive early? If you arrive prior to the allotted check in time, please report to reception and we can check the progress of your reservation. If your accommodation is ready you may be invited to check in earlier. You are invited to enjoy the park facilities prior to check in if your accommodation is not ready. Reception will ask you to leave a contact number with them to enable contact as soon as your accommodation is available and you will be able to check in. What happens if I arrive late? Should you arrive later than 4:00pm please do not worry. Reception will be open until 7:00pm and 4:00pm on Sundays. If you are going to arrive after reception has closed please call on and we will advise you of the amended check in procedure. Reservations will not be held after midnight on the day of arrival unless prior arrangements have been made with a booking office representative. If notification of your late arrival is not received Braddicks Holiday Centre will assume that the holiday is cancelled and the total cost of the holiday will be retained by Braddicks Holiday Centre. 12

13 Where can I buy food when I arrive? You will find a restaurant in The Pier House Seafront Bar and Bistro at the Park. We do not have a convenience store at the park, however you will find these in the village of Westward Ho!. There are a selection of large super markets in Bideford, all within a 5-10 minute drive from the park. Does the restaurant at the park cater for dietary requirements? Yes. The Pier House will do there very best to cater to any dietary requirement you may have. Please inform your server at the time of placing your food order. Where can I park? We do not provide allotted parking spaces at the park. There are communal areas to park your car within close proximity to your accommodation. Can I upgrade my accommodation? Should you arrive at the park and wish to upgrade your accommodation we are more than happy to do so dependent on availability at an additional cost. At the end of your holiday What time to I have to check-out? On your day of departure please vacate your accommodation 9:30am and return your accommodation keys to Reception. You are welcome to stay on the Park and use the facilities after this time, but please park your car in the main car park to ensure that the parking space near the near accommodation is available for the arriving guests. 13

14 Can I book extra nights and extend my holiday? Yes of course. If you would like to extend your stay please call us in advance or enquire at Reception on arrival for prices and available. During busy periods, extra nights may not be available until close to your arrival or departure date and may be subject to a minimum number of extra nights being booked dependent on availability. Can I book at reception to come again? We'd love to see you again. When you book your next holiday whilst you are still on Park then you'll be entitled to some amazing extra savings. What do I do if I have left something behind in my accommodation? We have a lost property area and any items found will be stored for up to 28 days. If you find that you have mislaid any item then please contact as soon as possible and we will check and advise you on postage costs. We will endeavour to return items claimed but we cannot be held responsible for any loss or damage. General questions Can I make changes to my booking? Amendments or alterations made to your booking will not incur a charge on the first amendment/alteration if the cancellation scheme has been paid. Further amendments/alterations will incur a administration fee. If the cancellation scheme has not been taken at the time of booking, Braddicks Holiday Centre regret that no amendments/alterations can be made to your booking. Please note that we can only accept amendments from the lead name on the booking. 14

15 Can I add additional guests to my booking? You can add more guests to your booking as long as the maximum capacity of your Holiday Home is not exceeded, including the number of infants. All extra guests must be added prior to your arrival on the Holiday Park. Please note that we can only accept instruction to change details from the lead name on the booking. What costs will there be if I cancel my holiday? If you cancel your holiday at any time you will be responsible for the full cost of your holiday. However, if you have included our cancellation scheme at the time of booking, you will be covered for some of these costs depending on when you cancel your holiday and the reasons for cancelling. The cancellation must be confirmed in writing and the letter must be signed (where possible) by the person who made the booking. Please see our full booking conditions should you need to cancel your holiday. What happens if I have lost my confirmation? Don't worry, we will run through a couple of security questions and you may be asked to provide a form of ID when arriving at the Park to prove that you are the lead guest on your booking. If you would like another confirmation prior to your holiday start date please call our reservations team on and we will send you a replacement. Can I buy a holiday home at the park? Unfortunately not. All our accommodations are for holiday rental only and are not privately owned. 15

16 Who can I contact to make a complaint? If you have a complaint about the park involving the accommodation, the equipment supplied or in the grounds, you must inform the centre management immediately where practical, but no later than your day of departure. If you do not inform Braddicks Holiday Centre prior to your departure, the ability to investigate could be seriously hampered. Should you wish to complain after your departure, we ask that you contact us in writing and send to Braddicks Holiday Centre, Mereley Road, Westward Ho! Ex39 1JU. 16