Safety by Design. Greg Hale

Transcription

1 Safety by Design Greg Hale

2 Ultimately, our goal is to be the most admired company in the world. - Bob Iger, Chairman and CEO Walt Disney Company We create solutions for a safer and more accessible world.

3 Walt Disney Parks and Resorts Our Beginnings

4 So, it s vitally important all of us thoroughly understand our responsibilities particularly our responsibility for guest relations and safety.

5 Safety is always first among our four quality standards that guide all our operational decisions.

6 Our Safety Journey 6

7 estimated 2015 opening

8 Multiple Sites One Vision No one gets hurt. Cast Safety Guest Safety

9 Our Safety Journey So I Don t Get Caught So I Don t Get Hurt So No One Gets Hurt 1. Safety Culture Engagement Visible Leadership Commitment Behaviors Safer Choices 2. Technical Prevention High Severity Hazards Laws, Codes, Regulations Prescribed Controls High Likelihood Hazards Data Analysis Recommended Best Practices 9

10 Leading a Culture of Safety

11 Our Safety Charter

12 Visible Leadership Commitment

13 Safety by Design

14 Comprehensive Safety Strategy Safety starts with ride design Design related accidents account for 2-5% of incidents* Design Disney standards global consistency Operations Maintenance & inspection Operational procedures Cast training Focus on minimizing operator error Operations errors account for 10-15% of incidents* Comprehensive monitoring and feedback is essential to continuous improvement Reporting and Feedback Incident communication Incident analysis Tiered auditing for safety Guest Behavior Guest role in safety Safety instruction & education Provide education and raise awareness Guest actions account for 75-80% of incidents* *Industry Averages

15 Safety by Design Design and Engineering Disney attractions and facilities are designed to high standards by experienced, multidisciplinary teams that use the latest techniques and safety technologies. We have 1,900 of our own standards

16 What Should You Think About During This Phase Application of the following ASTM Standards: F Standard Practice for Design of Amusement Rides and Devices F Standard Practice for Design and Manufacture of Patron Directed, Artificial Climbing Walls, Dry Slide, Coin Operated and Purposeful Water Immersion Amusement Rides and Devices and Air- Supported Structures F Standard Practice for Design, Manufacture, and Operation of Concession Go-Karts and Facilities F Standard Practice for Design, Manufacture, Operation, and Maintenance of Inflatable Amusement Devices F Standard Practice for Classification, Design, Manufacture, Construction, and Operation of Water Slide Systems F Standard Practice for Special Requirements for Bumper Boats F Standard Practice for Manufacture, Construction, Operation, and Maintenance of Aquatic Play Equipment

17 Safety by Design Manufacturing and Production Carefully controlled manufacturing processes help ensure the quality of our materials and the integrity of our ride systems.

18 What Should You Think About During This Phase Utilize manufacturers that meet standards Ensure third party certification Have review teams inspect rides before they ship Application of the following ASTM Standards: F Standard Practice for Quality, Manufacture, and Construction of Amusement Rides and Devices

19 Safety by Design Installation, Testing and Adjustment Once an attraction has been installed, it undergoes rigorous testing of its show and ride systems.

20 Clearance Envelopes

21 Safety by Design Operational Excellence

22 Attractions Magnitude > 3.3 Billion Worldwide Guest Interactions 275 Disney Attractions 11 Disney Theme Parks Greeter, Grouper, Load, Dispatch, Unload, Tower 8 Attraction Classifications 6 Core Operator Positions Rotating, Dark, Flume, Coaster, Simulator, Theatre, Watercraft, Walkthrough

23 Performance Alignment OPERATIONAL AUDIT REFRESHER TRAINING TRAINER ACCOUNTABILITY (OUTPUT) WHAT YOU GET KNOWLEDGE ASSESSMENTS PERFORMANCE ASSESSMENTS MANAGER REQUALIFICATIONS TRAINER SELECTION TRAINING GUIDES/TRAINING TOOLS TRAIN-THE-TRAINER SESSIONS TRAINER DEVELOPMENT UPDATE TRAINING (INPUT) WHAT YOU WANT MANUFACTURER S REQUIREMENTS OPERATING GUIDES PRE-OPENING CHECKLISTS FEDERAL/STATE REQUIREMENTS

24 Safety by Design Guest, Cast and Community Communications and Engagement

25 Consistent Sample Attraction Attraction Warning Warning Sign Signs Description of the attraction Health condition section Supervision section Height requirement section Other information (such as, Body shape or size, Loose articles) section Type of Accessibility section

26 Safety Communication and Instruction In Vehicle Signs Safety Messaging in Park Maps Standardized Yellow and Black Warning Stripes

27 Themed Rider Instruction Audio Spiels Recorded audio safety instructions at attractions in multiple languages 27

28 Safety Employee Education and Engagement Disney News Cast Safety Handbook Disney s Intranet Site Disney s Safety Focus of the Week

29 Disney Wild About Safety App - Disney Safe on website and App Store

30 Safety in Our Communities For children aged 4 8 years old Twelve minute custom animation featuring Timon & Pumbaa Translated into 35 languages Disney Wild About Safety Champion Program allows Cast to make safety a personal value

31 Safety by Design Maintaining Safety Every Day

32 Safety by Design Oversight and Compliance

33 Tier-IV: Focused Investigation Unannounced Tier-III: Global Peer Review Performed by Segment Teams; Announced & Unannounced Tier-II: Site Compliance and Consistency Check Performed by the Line-of-Business, Quality Assurance, and/or Safety Tier-I: Local Performance Audit and Coaching Tool Performed by a Management/Leadership Team on Itself Tier-0: Daily Checklists and Functional Requirement Checks Performed by a specific Operation in order to begin and/or continue Operations Tiered Auditing Program

34 "Disneyland will never be completed. It will continue to grow as long as there is imagination left in the world." - Walt Disney

35 Disney Parks and Resorts Report on Safety