Abu Dhabi. Stopovers. Stopovers & Transits

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1 Abu Dhabi Stopovers Stopovers & Transits 1 December November 2014

2 The United Arab Emirates The United Arab Emirates (UAE) is a group of seven Emirates located on the Eastern side of the Arabian Peninsula, bordered by Saudi Arabia to the South and West, the Sultanate of Oman to the East, and Qatar to the Northwest. The UAE is a rapidly diversifying society which has successfully integrated its core Islamic values alongside an ambitious economic agenda. Endowed with rich natural resources, it has successfully diversified its economy and built a reputation as one of the world s leading tourist destinations. It offers a blend of Arab culture and first-class hotels, leisure and sport in a safe, welcoming environment. The UAE boasts a population of five million, with Abu Dhabi and Dubai accommodating 2,500,000 and 2,100,000 residents, respectively. The development of the petrol industry in the 1970s saw a huge influx of people into the country. Across the UAE, Emirati citizens make up nearly 20% of the total population, the other 80% are expatriates from Asia, Africa, Australia, Europe and North America.

3 Contents Welcome to Abu Dhabi 4 Abu Dhabi Desert 6 Abu Dhabi Beaches 8 10 Best Reasons to Stopover in Abu Dhabi 10 Abu Dhabi Stopovers 12 A-Z of Abu Dhabi 20 Destination Yas Island 26 Golf in Abu Dhabi 30 Etihad Airways Experience 32 Meet & Greet Service 34 Visa Requirements & Services 36 Hotel Information/Listing 37 Etihad Travel Mall 52 Tours and Safaris 54 Hala Abu Dhabi 56 Terms and conditions 58 Useful contact numbers 62

4 Welcome to Abu Dhabi Abu Dhabi City The first impression of Abu Dhabi, whether viewed from the air on approach to the international airport, or driving along the impeccably maintained Corniche, is of a thoroughly modern city, with gleaming skyscrapers and beautifully landscaped gardens. But behind this modern facade of city life stands the traditions and rich heritage of its past, which acts as the foundation and bedrock of the Emirate and steadfastly forms its path into the future. For the capital city of the UAE, much has changed; some things very quickly. From the hard nomadic existence of the Bedouins once populating this land, to the comfortable affluence of today. An ever constant though, is the generousity of spirit embodied by these noble people. It flows through the blood of every citizen of Abu Dhabi to this day, and enables us to hold dear that traditional Bedouin promise. Yas Island the leisure destination Located some 30kms from the capital and just 10 minutes from Abu Dhabi International Airport, Yas Island has established itself as a major new entertainment and leisure attraction. As recently as November 2009, the island remained unknown to the world, but all that changed with the inaugural Formula 1 Etihad Airways Abu Dhabi Grand Prix. Pictures of the race were beamed to a global TV audience in the tens of millions. Today it has become a leisure destination in itself housing hotels, restaurants and leisure activities: Yas Marina Circuit Yas Waterworld Outdoor concerts Luxury Hotels and Restaurants Ferrari World Abu Dhabi Yas Links Golf Club Yas Marina 4

5 Saadiyat Island the cultural centre Saadiyat Island is home to long stretches of beautiful white sandy beaches with turquoise warm waters, 5-star hotels, the luxurious Monte Carlo Beach Club, a public beach, an international golf course and the Saadiyat Cultural District. Set to become an internationally renowned arts hub, it features the Zayed National Museum, Louvre Abu Dhabi, Guggenheim Abu Dhabi and the Performing Arts Centre. Al Manarat Visitor Centre brings the vision of the island to life through the Saadiyat Story, and hosts major cultural events such as Abu Dhabi Art. Saadiyat is also home to the UAE Pavilion, designed by Foster & Partners for the 2010 Shanghai Expo, a new landmark exhibition and events venue. On the island s Southeast coast, the natural wetlands and lush mangrove forests of Saadiyat Reserve are a haven for wildlife. Al Ain The second largest city of the Abu Dhabi Emirate, Al Ain, offers a complete change of pace from the capital although only two hours drive away. Known as the Garden City of the UAE, Al Ain is spread out over a large area without the skyscrapers found elsewhere in the country. The relaxed ambiance, green landscapes, a breathtaking palm tree oasis, leisure attractions and rich heritage have made it a popular weekend destination for Emirati families. FACTS & FIGURES Language: Native language is Arabic, English is also widely spoken. Country Dialling Code: +971 Currency: Arab Emirates Dirham (abbreviated to Dhs. or AED) with each Dirham divided into 100 Fils. Time Difference: GMT + 4 hours. Business hours: The working week runs from Sunday to Thursday. During the month of Ramadan, opening hours are often shorter and offices generally close in the early afternoon. Transport: Public transport buses, taxis Electricity: volts, 50 cycles. Plug sockets are mainly British style 3 pin type G but European style 2 pin type C sockets are also in use. Weather: This is a destination with almost year round sunshine, little rainfall and near perfect winter temperatures. Average High Average Low JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC YEAR º C º F º C º F

6 Abu Dhabi Desert The Emirate of Abu Dhabi is the largest Emirate by area (67,340 km²), accounting for approximately 87 per cent of the total land area of the UAE. Most of the topography is dominated by magnificent deserts, from low-lying white sandy coast terrain to the red sand dunes around Al Ain, the dunes in the Liwa desert exceed 300 metres in height. This variety makes Abu Dhabi unique for any activities and events in and around its deserts. Western Region (Al Gharbia) The vast majority of the Emirate of Abu Dhabi s land mass lies to the West of the capital, stretching along the Arabian Gulf coastline towards Qatar and the Saudi border and South towards the vast wilderness of Rub al Khali, the Empty Quarter, the largest uninterrupted sand mass in the world. The region is fast emerging as a destination for tourism, due to its exceptional natural beauty, especially in Liwa, on the edge of the desert and on the wildlife paradise of Sir Bani Yas Island. Liwa Desert & Oasis Liwa Oasis is the historical home of the Nahyan family, the leaders of Abu Dhabi Emirate and the UAE. It was historically, and remains to this day, a date-palm cultivating region for Bedouin tribes, especially the Bani Yas. The cultivated palm forests may come as a surprise in the middle of the desert. 6

7 Qasr Al Sarab Desert Resort by Anantara Almost a fairytale from 1001 nights, this magnificent resort seems to spring out of nowhere, a luxurious oasis in the midst of the mystic and beautiful sand dunes of the Liwa Desert. The resort is isolated from the outside world, yet is less than 200kms away from Abu Dhabi, and invites you to authentic yet 5-star desert experience in the middle of sand dunes. The resort brings the mysticism of this eminent location to life, inviting you to discover the unique appeal of its surroundings. Enjoy an array of facilities and desert experiences, and immerse yourself in the wonderful splendour of an eternally changing landscape. Arabian Nights Village The Arabian Nights Village is a hidden jewel in the desert and is a fantastic location to organise meetings, incentives, congresses or events. Located deep in the red sand dunes of Al Ain, the Arabian Nights Village harnesses the soul and essence of old Arabia. Conceived to give visitors a chance to experience the mythical and timeless beauty of the desert and traditional Emirati life, the Arabian Nights Village is not a hotel, but by no means a rustic camp. 7

8 Abu Dhabi Beaches The nation s capital is surrounded by more than 200 islands. It also boasts beautiful beaches and is blessed with all-year-round sunshine. With new beaches complementing established ones in Abu Dhabi, swimmers and sun worshippers are spoilt for choice. Monte Carlo Beach Club - Saadiyat Island Monte Carlo Beach Club is the first beach club on Saadiyat Island, and is designed to celebrate fine living, culture, wellbeing and health, reflecting the values and heritage of Monte Carlo SBM sister hotels and clubs in Monaco, in a uniquely Arabian way. This private beach club complements the exclusive experience offered on Saadiyat Beach - Saadiyat s tourism hotspot. The club is open daily from 8am to sunset. Day passes to this exclusive venue are available at US$ 68 (single) and US$ 109 (couple) on weekdays, weekends are charged at US$ 122 (single) and US$ 204 (couple). Saadiyat Island Public Beach This is the first public beach on Saadiyat with multiple facilities and activities designed to suit trendy beachgoers and sun-lounging guests. Saadiyat Public Beach enjoys a prime location on the island, situated next door to the luxurious Park Hyatt Abu Dhabi, and in close proximity to the island s St. Regis Saadiyat Island Resort and the top-class sport and leisure facilities. BAKE, a beachspecialised operator, manages the 400-metre beach stretch, with lifeguards to ensure visitors safety. Other features include a snack café, changing rooms, lockers, showers and bathrooms as well as umbrellas, towels and sun loungers for rental. Open daily from 8am to 8pm, a basic entrance fee of US$ 7 per adult and US$ 4 per child over six years old applies. 8

9 Yas Island Public Beach Yas Beach provides an organic and laid back oasis, where you can relax away from stress and get back to nature. Yas Beach will be your secret hideaway. Set on Yas Island s tranquil Southern shores, and close to the protected Mangrove forests off the shores of Abu Dhabi, Yas Beach is the island s only beach stretch. Open daily from 10am 7pm, it is a great spot to relax and enjoy sun, sea, sand, food and drinks, and there s plenty of car parking available. Admission, which includes beach towel and sun lounger, is US$ 14 for adults and US$ 7 for children aged Children under 12 enter free. Guests staying at Yas Plaza hotels have complimentary beach access on presentation of their room card or hotel voucher. Public Beach at the Corniche This lengthy stretch of beach extends along Corniche Road from near the Hilton Hotel to beyond Al Khaleej Al Arabi Street, where you ll find its main entrance. During the week you can usually find a beach umbrella, but during the weekend they may all go quickly. You can t swim out very far; floating fences keep you within 40 metres of the beach, and there are plenty of lifeguards around. Abu Dhabi s pristine Corniche beachfront has been awarded coveted Blue Flag status - the internationally renowned eco-label for beaches and marinas that guarantees clean and safe bathing water. Some 30,000 to 50,000 visitors flock to the Corniche every month, enjoying three separate sections for families, singles and the general public. There are more than 1,100 free parking spaces with a five minute walk of the beach. Open daily, US$ 3 entry to the family and singles sections. Entry to the public beach is free. 9

10 10 best reasons to stopover 1 Sheikh Zayed Mosque Named after the former president and founder of the UAE, Sheikh Zayed Bin Sultan Al Nayhan the mosque is the 3 rd largest in the world accommodating over 40,000 worshippers, housing the world s largest carpet and one of the world s largest Swarovski chandeliers. 2 Saadiyat Island Cultural Centre Manarat al Saadiyat is a purpose built visitor and exhibition centre boasting world-class art, cultural events and a permanent exhibition on the Saadiyat Island development. This ambitious development will include a Frank Gehry designed Guggenheim Museum and the world s first ever branch of Le Louvre. A must see for every culture-vulture. 3 Ferrari World Abu Dhabi Don t miss a visit to Ferrari World Abu Dhabi, the world s largest indoor and first Ferrari theme park, located on Yas Island, only 15 minutes from Abu Dhabi International Airport by taxi. Something for all the family, a vast array of unique rides, attractions and shows including the world s fastest roller coaster. 4 Yas Waterworld Yas Island s newest tourist attraction is set in 15 hectares of the Yas entertainment complex. Yas Waterworld Abu Dhabi offers 43 rides, slides and attractions to thrill the whole family such as the largest sheet wave surf ride and the longest suspended rollercoaster in the Middle East. Its unique theme is based on the UAE s pearl diving heritage. 5 Yas Marina Circuit Follow the steps of Michael Schumacher, behind the wheel of a powerful sports car or single seater on the fabulous Yas Marina Circuit, home of the Formula 1 Etihad Airways Abu Dhabi Grand Prix. With a 10

11 in Abu Dhabi variety of half and full day driving experiences, F3000 style single seaters, Aston Martin Sports Cars or for the ultimate thrill ride in the passenger seat of a Formula 1 driven by an experienced professional driver. 6 Desert Safari Perhaps the most to do tour in the UAE, your desert safari is an action packed adventure that starts with an exhilarating dune drive in a professionally driven 4X4 to a traditional Bedouin camp. Here you can try camel riding, sand boarding and the traditional art of henna and Shisha. Enjoy a fresh BBQ dinner before heading back to Abu Dhabi. 7 Boat around the Islands Yellow Boats take you on a thrill ride from Emirates Palace to Lulu island, Abu Dhabi Corniche and back. A fantastic ride and photo opportunity. 8 Open Top City Bus Tour Enjoy Abu Dhabi as never before from the top of an open top double deck bus, view all the major sites including the Corniche, Emirates Palace, Sheikh Zayed Mosque, Al Hosn Fort, and the souks and malls of the city. Hop on/ Hop off, unlimited 24 hour use with multi-lingual guide. 9 Kayak in the mangroves Explore the local eco-systems with a kayaking experience in the mangroves, paddling through beautiful lagoons and narrow channels to see a variety of natural birds and sea-life. 10 Emirates Palace Reputedly the most expensive hotel ever built, the Emirates Palace dominates the skyline on the Western side of the Corniche. Non- residents can take a spectacular tour or enjoy a sumptuous High Tea. 11

12 Abu Dhabi stopovers Geographically positioned in an ideal location to break long haul and mid haul travel, Abu Dhabi presents the best opportunity to international travellers to sample Arabian culture and leisure activities all year round whilst enjoying the comfort of high standard international accommodation. Being an island city makes it compact and accessible, no part of the city is more than 20 minutes drive from the airport. With year round sunshine the dry, warm conditions make visiting the Emirate a pleasure, be it for sun, sand, adventure activities, sports, world-class cuisine, shopping, nightlife, culture or heritage. Experience the authentic traditions, rich culture and hospitality of the UAE, sample a desert adventure, henna painting, falconry or a visit to Sheikh Zayed Mosque. Marvel at Abu Dhabi s many new and exciting projects, such as Yas Island with its many exhilarating attractions, or Saadiyat Island for culture, art and history. Kick back and relax with a game of golf, or enjoy a cool drink whilst soaking up the sun by the poolside. 12

13 4 ideal ways to stop your journey in Abu Dhabi Essential Abu Dhabi Stopover (see page 14) Offer Complimentary night when staying a minimum of 2 nights How to qualify Book Etihad with a minimum 2 night stop-over in Abu Dhabi with connecting onward flights. Prices are quoted per night per person based on 2 persons sharing a room Subject to availability Booking must be made prior to outbound travel Premium Stopover (see page 17) Offer How to qualify 2 complimentary nights when travelling Diamond First. 1 night complimentary when travelling Pearl Business. Book Etihad with a minimum of 1 night stop-over in Abu Dhabi. Subject to availability Booking must be made prior to outbound travel Complimentary Visa Stopover (see page 18) Offer How to qualify 96 hour visa free of charge Book Etihad with a 2 or 3 night stopover in Abu Dhabi with connecting onward flights and hotel booking must be made with Hala Abu Dhabi prior to outbound travel. Subject to availability Booking must be made at least 72 hours prior to outbound travel Visa issuance is subject to UAE immigration rules Essential Abu Dhabi Transit (see page 19) Offer How to qualify Day activities to break your journey For guests not requiring a visa and with connection times of 6 hours or more enjoy a range of day time activities on Yas Island and Saadiyat Island Terms and conditions apply 13

14 Essential Abu Dhabi stopovers Enjoy your first night free Great value deals when stopping over in Abu Dhabi at our below listed hotels. Your first night s accommodation is complimentary when staying a minimum of 2 nights. Prices are per person per night based on a twin share and are inclusive of breakfast and taxes. Hotel Name Category Starting from US$ Ibis Abu Dhabi Gate Hotel *** $34 Centro Capital Centre by Rotana *** $38 Centro Al Manhal by Rotana *** $43 Centro Yas Island by Rotana *** $43 Premier Inn Abu Dhabi Int l Airport *** $58 Al Maha Arjaan by Rotana **** $48 Al Rawda Arjaan by Rotana **** $48 Hala Arjaan by Rotana **** $48 City Seasons Al Hamra Hotel **** $51 Crowne Plaza Yas Island **** $51 Mafraq Hotel Abu Dhabi **** $51 Yas Island Rotana **** $51 Sands Hotel Abu Dhabi **** $55 Aloft Hotel Abu Dhabi **** $58 Novotel Hotel Abu Dhabi Gate **** $58 Traders Qaryat Al Beri Hotel **** $62 One to One Hotel The Village **** $68 Radisson Blu Yas Island **** $71 Park Rotana Hotel ***** $51 Khalidiya Palace Rayhaan by Rotana ***** $54 The Yas Viceroy Abu Dhabi ***** $54 Beach Rotana Abu Dhabi Hotel ***** $61 Millennium Hotel Abu Dhabi ***** $77 InterContinental Abu Dhabi Hotel ***** $82 Crowne Plaza Hotel Abu Dhabi ***** $82 Hilton Capital Grand Hotel Abu Dhabi ***** $85 Hyatt Capital Gate ***** $85 Sofitel Hotel Abu Dhabi Corniche ***** $89 Al Raha Beach Hotel ***** $90 Hilton Hotel Abu Dhabi ***** $99 Shangri La Hotel Qaryat Al Beri ***** $121 Dusit Thani Hotel ***** $124 Eastern Mangroves Hotel & Spa ***** $128 Grand Millennium Hotel Al Wahda ***** $131 The St. Regis Abu Dhabi Corniche ***** $136 Jumeirah at Etihad Towers ***** $138 Rosewood Hotel Abu Dhabi ***** $191 The Ritz Carlton Abu Dhabi ***** $221 The Emirates Palace ***** $254 14

15 Why not take the Etihad Shuttle and enjoy a stopover in Dubai? Dubai Hotel Name Category Starting from US$ Bonnington Jumeirah Lakes Towers ***** $119 Park Regis Kris Kin Hotel ***** $162 Sofitel Hotel The Palm ***** $276 The Oberoi Hotel Dubai ***** $282 Enjoy 2 for 1 deals when you stopover. Turn your stopover into a short holiday by booking one of the following activities and receive the second free. Activity Description Price per person Ferrari World Abu Dhabi General Admission US$65 Yas Waterworld General Admission US$64 Abu Dhabi National Golf Club Green Fee (Sun-Thurs) Including Golf Cart US$180 Saadiyat Beach Golf Club Green Fee (Sun-Thurs) Including Golf Cart US$180 Yas Links Golf Club Green Fee (Sun-Thurs) Including Golf Cart US$165 Yellow Boats 50 minutes sightseeing Emirates Palace and Lulu US$54 Island Tour by boat Big Bus Tours Hop-on Hop-off bus tour of Abu Dhabi US$54 Yas Park Pass General Admission to Ferrari World & Yas Waterworld One Day US$93 Two Days 14 days validity from first use; one access to each park US$99 How To Book? > Book your flights, including flights for your stopover in Abu Dhabi > Complete your booking form, including your choice of hotel and 2 for 1 offer details, and book at etihad.com/stopovers > You will be contacted within 48 hours to confirm your booking 15

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17 Premium stopovers When does the finest flying experience get even better? It s when you combine it with a complimentary stay in some of the finest hotels in Abu Dhabi or Dubai. Fly the World s Leading First Class* to Abu Dhabi or beyond and enjoy 2 nights complimentary stay, or fly our Pearl Business Class and enjoy 1 night complimentary.** Abu Dhabi Park Rotana Hotel Grand Millenium Al Wahda Hotel InterContinental Abu Dhabi Hotel Jumeirah at Etihad Towers The Yas Viceroy Abu Dhabi Dubai Bonnington Jumeirah Lake Towers How To Book > Book your Diamond First or Pearl Business Class ticket through etihad.com or through your travel agent > Fill in the hotel booking form at premiumstopovers > You will be contacted within 48 hours to book your complimentary stay in your selected city > Upon hotel check-in please present your Etihad boarding pass and your booking confirmation to access your complimentary room > So now you can enjoy total luxury all the way. And discover the treasures of our home at the heart of modern Arabia all on us. Now that s what we call flying your way. And another reason why we ve been voted World s Leading Airline for the third year running. *World s Leading Airline & World s Leading First Class as voted by the 2012, 2011, 2010 & 2009 World Travel Awards. **Terms and conditions apply, offer valid for travel from 1 May September 2014 Book at 17

18 Complimentary Visa stopover Stopover in our home Abu Dhabi and receive a complimentary 96-hour visit visa, on us. You qualify for an Etihad Airways free* 96-hour visit visa service when you book an Etihad Airways ticket with a stopover in Abu Dhabi, and your hotel stay with Hala Abu Dhabi. We can offer you some fantastic accommodation rates, starting from just US$70. So you can now explore more of the wonders of Abu Dhabi for less: from the architectural splendour of the Grand Mosque, to the pristine white sand beaches, from world-class malls to the thrills and spills of Ferrari World. Turn your stopover into an activity-packed holiday by taking advantage of the 2-for-1 deals featured on page 15. Easy two-step application process: Step 1: Book your Etihad Airways ticket with a stopover in Abu Dhabi, available either through your travel agent or online at Step 2: Log onto Etihad.com/freeuaevisa and complete the booking form to apply for your free 96-hour visa and book your hotel either the luxurious Radisson Blu on Abu Dhabi s Yas Island or the iconic Hyatt Abu Dhabi Capital Gate Hotel from US$70 / US$90 per night*. Once completed, simply your booking form to compvisas@etihad.ae. For any enquiries, please contact Hala Abu Dhabi at (from within the UAE) or (from outside the UAE) *Terms and conditions apply. 18

19 Essential Abu Dhabi Transit If you are planning to travel through Abu Dhabi to an onward destination and have between 6 and 12 hours transit time, why not leave the airport and experience some of Abu Dhabi s best day offers? Yas Island Just 15 minutes from Abu Dhabi International Airport by taxi to Yas Island, take time out between flights to enjoy our exciting daytime leisure attractions. Yas Island Day Pass Opening Hours Ferrari World Abu Dhabi* General: US$ 65 Premium: US$ 120 Yas Waterworld* General: US$ 64 Premium: US$ 118 Yas Park Pass* The Yas Viceroy ESPA 1 hr spa visit + 1 treatment 25 min Ladies: Hamman & Body Scrub Men: Salt & Oil Scrub + pass to roof top pool One Day: General: US$ 93 Premium: US$ 171 Two Day: General: US$ 99 Premium: US$ :00 20:00 daily 10:00 19:00 daily 10:00 20:00 daily US$ 61 09:00 21:00 daily Junior tickets for Ferrari World and Yas Waterworld cannot be pre-purchased, but are available for purchase at the gate. Saadiyat Island Just 30 minutes from Abu Dhabi International Airport by taxi to Saadiyat Island take time out to chill out and relax. Park Hyatt Abu Dhabi Day Pass Opening Hours Pool & beach access Complimentary use of guest room for 4 hrs when 2 guests redeem the offer together Access to spa facilities + choose from one of the 30 min treatments: Foot massage Express Facial Head Neck Shoulder massage Body Polish US$ 61 US$ 61 06:30 21:30 daily 09:00 21:00 daily Terms and Conditions: Guest is responsible to return to airport with sufficient time for their connecting flight Offer does not include visas *Prices correct at time of print however subject to change in To book the Essential Abu Dhabi Transit, please find the booking form at 19

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21 A-Z Abu Dhabi Al Ain City Known as the garden city of the UAE, Al Ain is the second largest city of the Emirate after Abu Dhabi. Al Ain offers a complete change of pace from the capital, yet is only two hours drive away. The relaxed ambiance, green landscapes, a palm tree oasis, leisure attractions and rich heritage have made Al Ain a popular weekend destination for Emirati families. Big Bus Tour See Abu Dhabi as never before from the top of an open top doubledecker bus, viewing the major sights including the Corniche, Emirates Palace, Sheikh Zayed Mosque, Al Hosn Fort and the souks and malls of the city. Hop-on and off as much as you wish to explore Abu Dhabi at your leisure. Your ticket includes 24-hour unlimited use during operating hours, free bottled water, multi lingual commentary, complimentary headphones and free entrance to the Sky Tower at Marina Mall. Camel Racing This is a spectacular sport, a trip to the races can be one of the most memorable highlights of a visit to Abu Dhabi. Cheer on the camels as they gallop around a specially made track, and marvel at how these seemingly ungraceful creatures can reach such high speeds. For a taste of this sport, head to the Al Wathba Camel Race Track 45kms East of Abu Dhabi on the Al Ain road. Desert Safari Perhaps the must-do tour in the UAE, your desert safari is an action packed adventure that starts with dune bashing in a professionally driven 4x4 en route to Khayal al Sahara, a traditional Bedouin camp. Here you can try camel riding, sand boarding, and the ancient art of Henna. You will be served a delicious barbecue dinner and enjoy entertainment including shisha and belly dancing (subject to party size). Keep a momento of the evening by having your photo take in a traditional Arabic dress. An overnight option is also available, including breakfast. 21

22 Emirates Palace Quite simply the most expensive hotel ever built, the overwhelming beauty of the Emirates Palace strikes everyone as they approach this magnificent icon. Sprawling over 100 hectares, the Emirates Palace is located near major business districts, shopping malls and attractions. Immaculate inside and out, it s surrounded by perfectly manicured gardens leading you out to the hotel s exclusive beach and pools. Ferrari World Abu Dhabi The world s largest indoor, and first Ferrari theme park, located on Yas Island around 25 minutes drive from the city centre, with lots of Ferrari themed rides including the fastest roller coaster in the world; the Formula Rossa reaching speeds in excess of 200km per hour. It is an intense multi-sensory experience and a must-visit for enthusiasts, fans and families. Falcon World Tour A unique opportunity to learn about falcons and their importance to UAE culture, accompanied by multi-lingual guides. You will visit a falconry museum with displays of special tools and equipment and an examination room where you will see the precious falcons undergoing treatments such as manicure and pedicure. We then witness falcons flying inside a large fleet aviary. Finally you have the extraordinary opportunity to take photos with these majestic falcons sitting on your arm. As an optional extra, you will be served a delicious Arabic lunch in a beautiful, traditional majlis. Golf in Abu Dhabi For those who dream of following in the footsteps of golfing legends like Tiger Woods and Phil Mickelson, along the manicured fairways of championship venues, this trip is the dream comes true. First stop is the Abu Dhabi National, home of the Abu Dhabi Golf Championship, a stern test featuring lots of water hazards and a chance to play the famous 18th toward the iconic falcon clubhouse. You can stay at a selected hotel on Yas Island, a few minutes away from another of Abu Dhabi s great courses, Yas Links. Heritage Village Located near Marina Mall on the Western side of the island, the Heritage Village allows visitors a glimpse in to the traditional lifestyle of the Bedouin, including falconry, camel riding and various handicrafts. Iranian Souk This open-air souk located in Al Mina is a perfect place where one can experience the old-worldly charm. Considered to be the most 22

23 authentic souk in the city, this traditional market is very popular between tourists. It comprises of small shops selling traditional items, from handmade rugs and pottery to traditionally designed jewelry. Jebel Hafeet The 1300m high mountain dominates the skyline around Al Ain and its summit is easily reachable by road. Don t miss the Green Mubazzarah at the foot of the mountain, an oasis of grassy hills, hot springs and waterfalls. Kayak in the Mangroves Explore the local ecosystems with a kayaking experience in the mangroves, paddling through beautiful lagoons and narrow channels. You will see a variety of birds and sea life and can choose from an hour and a half hour tour for a more thorough exploration. Timings vary depending on tides. Liwa Desert A daytime safari that explores the real desert wilderness of the Empty Quarter with dunes rising up to 200m. You will pass by well known local desert landmarks including saddle rock and the ancient Fossil Rock, before finishing with a light lunch. Manarat Al Saadiyat Manarat Al Saadiyat is a purpose built visitor and exhibition centre hosting world-class art and cultural events, and housing a permanent exhibition on the Saadiyat Island development, an ambitious project that will include a Frank Gehry designed Guggenheim, and the world s first ever branch of the Louvre. National Theatre The National Theatre & Cultural Centre was established in 1981, in the heart of the capital of the UAE. The contemporary designed Cultural Centre, which is an annex to the National Theatre, hosts cultural and artistic activities. It also includes a conference and seminar hall, and two exhibition halls which display 100 paintings, sculptures and other works of art by UAE artists. Oryx The indigenous Arabian Oryx, one of the largest desert mammals in the Arab region, has been an important part of the Arabian heritage throughout the history. The UAE is home to the largest population of Arabian Oryx in the world, most of which live in natural reserves and private farms of Abu Dhabi in Sir Bani Yas, Al Ain Zoo, Al Wathba and Al Jarf. 23

24 Parks and Gardens Abu Dhabi s parks and gardens offer a great alternative to those who want to spend a few peaceful hours away from the buzz of the city. These are must-sees when you go on a holiday in Abu Dhabi. Well maintained and strategically located, they are big allures for nature lovers and are maintained by the city s administrators. Qasr Al Sarab Located in the legendary Liwa Desert, one of the largest uninterrupted sand deserts in the world, Qasr Al Sarab Desert Resort by Anantara embraces the epic adventures of this evocative landscape by providing a luxury oasis of discerning travelers. Retail shops Shopping opportunities in the Capital are world-renowned and will certainly give you the chance to enjoy the ultimate retail therapy. You can choose from ultra-modern malls with the latest brands, to small, souk-like outlets where you can buy traditional perfumes, handicrafts, spices and carpets. Abu Dhabi is a compulsive shopper s dream. Sheikh Zayed Mosque Named after the late president and founder of the United Arab Emirates, Sheikh Zayed Bin Sultan Al Nahyan, the mosque is the third largest in the world, accommodating over 40,000 worshippers and houses the world s largest carpet, measuring 5.627m 2 and one of the world s biggest Swarovski chandeliers. The Corniche The Corniche defines the border of Abu Dhabi Island, running for 10kms along the shoreline. It s perfect for a stroll and includes many impeccably maintained parks and gardens. A landmark attraction of Abu Dhabi, the Corniche has a beachfront location and paved walkways and verdant greenery. Ideal for family picnics and couples, it has special areas meant for kids. Unwind Unwind in one of the Emirate s luxurious spas. With plenty of luxurious and tranquil spas to choose from, Abu Dhabi is the place to be if you are looking for a relaxing and rejuvenating escape from the usual hustle and bustle of everyday life. Enjoy a choice of world class spas from Anantara Spa at Emirates palace, Chi Spa at Shangri La, ESPA at the Yas Viceroy, Zen Spa at Beach Rotana or other spas you find in most luxury hotels in the city. 24

25 Viceroy A true architectural triumph, with a breathtaking location set half on land and half on water, you have never seen another hotel quite so excitingly distinctive, inside and out. Situated on Yas Marina, Yas Marina Circuit and close to the 18-hole links golf course, the recreation on Yas Island is a complement to the hotel s 14 food and beverage options, ten treatments room spa and rooftop swimming pools. This hotel will surely set your heart racing. Water Sports As an island archipelago, Abu Dhabi is a haven for watersports including deep sea diving, jet skiing, snorkeling, canoeing and sailing. What s more, the capital is home to Yas Waterworld Aqua Park, the themed waterpark that is representative of the local Emirati culture and heritage. Yas Waterworld spreads across more than 15 hectares and contains over 40 rides, slides, and attractions. X-treme Sports The desert destination of Abu Dhabi offers thrill seekers and adrenalin junkies some great alternatives to get their fix of extreme sporting activities. Not every extreme sporting location is blessed with the exciting and unique challenges that visitors can try in and around Abu Dhabi. The desert environment provides the kind of place, rarely encountered on most holidays, and the chance to try dune busting or sand boarding is an opportunity that fans of extreme sports will relish. Yas Island Located some 30kms from the capital, on the highway to Dubai, Yas Island has established itself as a major new entertainment and leisure attraction. As recently as November 2009, the island remained unknown to the world, but all that changed with the inaugural Formula 1 Etihad Airways Abu Dhabi Grand Prix, with pictures beamed to a global TV audience in the tens of millions. Today, Yas Island is home to Ferrari World, the World s largest indoor theme park, a sensational new links golf course, a stunning marina, Yas Waterworld aqua park, an array of high-class hotels and restaurants, and of course the Yas Marina Circuit itself. Zayed Sports City Built as a state-of-the-art facility for its time, Zayed Sports City is now the premier entertainment and sporting destination in the UAE. It features a host of different facilities that are ideal for training, corporate events, concerts, and team sports. Activities include bowling, gym, tennis, football, softball, rugby, foosball, table tennis, pool tables, cycling, rollerblading and Muay Thai boxing. 25

26 Destination Yas Island Yas Island is home to some of the UAE s most exciting attractions, racing events, concerts, luxury hotels and much more. Yas Island is the place to be, and only fifteen minutes from Abu Dhabi International Airport by taxi. The ultimate leisure destination. Enjoy the free shuttle service of the Yas Express, which currently includes stops at Yas Waterworld, Ferrari World Abu Dhabi, Yas Plaza Hotels, Yas Viceroy Hotel and Yas Central and Yas Beach, enabling visitors to enjoy every aspect of the island. 26

27 Ferrari World Abu Dhabi The world s largest indoor and first Ferrari theme park, located on Yas Island only 15 minutes from Abu Dhabi International Airport by taxi. An intense multi-sensory visit with something for all the family with a vast array of unique rides, attractions and shows including the world s fastest roller coaster. General admission tickets include unlimited use of the rides and attractions. Opening Hours 11:00 20:00, daily Charges *Adult: General US$ 65 Premium US$ 120 *Junior tickets for Ferrari World and Yas Waterworld cannot be pre-purchased, but are available for purchase at the gate. 27

28 Yas Island Waterworld Yas Island s newest tourist attraction, and another reason to make Yas your leisure destination for the day. Yas Waterworld Abu Dhabi offers 43 rides, slides and attractions to thrill the whole family, such as the largest sheet wave surf ride and the longest suspended rollercoaster in the Middle East. Its unique theme is based on the UAE s pearl diving heritage. Opening Hours 10:00-18:00, daily Charges *Adult: General US$ 64 Premium US$ 118 *Junior tickets for Ferrari World and Yas Waterworld cannot be pre-purchased, but are available for purchase at the gate. Yas Park Pass Enjoy Ferrari World Abu Dhabi & Yas Waterworld - 1 admission 2 theme parks. Charges One Day: *Adult: General US$ 93 Premium US$ 171 Two Day: *Adult: General US$ 99 Premium US$ 184 *Junior tickets for Ferrari World and Yas Waterworld cannot be pre-purchased, but are available for purchase at the gate. 28

29 Yas Marina Circuit Home of the Formula 1 TM Etihad Airways Abu Dhabi Grand Prix. With a variety of half and full day driving experiences, F3000 style single-seater or Aston Martin Sports Cars, or for the ultimate thrill ride in the passenger seat of a Formula 1 driven by an experienced professional driver. Yas Public Beach All Yas Plaza hotels enjoy a complimentary shuttle bus and free access to the stunning public beach on the island. 29

30 Golf in Abu Dhabi 3 nights play and stay For week-day stopovers, take advantage of our 3 night accommodation and play 3 rounds of golf with our stay and play offer. Experience the variety of Abu Dhabi s best golf clubs while enjoying luxury accommodation during your stay. Abu Dhabi Golf Club Location: 10 minutes from Abu Dhabi International Airport and twenty minutes drive from most downtown hotels. Featuring 27 holes, including an 18 hole national course home to the annual Abu Dhabi HSBC Golf Championship, a European PGA Tour event Abu Dhabi Golf Club presided over by arguably the Middle East s most iconic clubhouse: a vast winged falcon perched atop a golf ball. Saadiyat Golf Club Location: Just 20 minutes drive from Abu Dhabi International Airport and only 15 minutes from downtown. This is the region s first ocean course; the Gary Player designed masterpiece 30

31 respectfully harnesses the natural beauty of Saadiyat Island s magnificent white sand beaches for a truly unique playing experience. Designed with amateurs and professionals in mind, carefully positioned tee boxes ensure the total yardage starts at 5,290 although the course can be extended to a whopping 7,804 yards for the pros. Yas Links Abu Dhabi Location: 15 minutes from the Abu Dhabi International Airport and only 15 minutes from downtown. Set among rolling hills and delicate mangrove plantations, Yas Links Abu Dhabi designed by Kyle Phillips, the world-renowned course architect it is the Middle East s only true links course. The Par 72 championship course stretches to a demanding 7,450 yards, while a 9 hole Par 3 academy course, floodlit practice facilities and luxurious clubhouse further complement the offering. 3 star properties from US$ Park Inn by Radisson Abu Dhabi $510 Centro Yas Island by Rotana $510 4 star properties from US$ Radisson Blu Yas Island $540 Yas Island Rotana $540 Crowne Plaza Yas Island $580 5 star properties from US$ The Westin Abu Dhabi Golf Resort & Spa $620 The Yas Viceroy Abu Dhabi $710 Park Hyatt Saadiyat Island $830 The St Regis Saadiyat Island Resort $850 Prices include: 1 round of golf at each of the 3 championship golf courses (Saadiyat Beach Golf Club, Yas Links Golf Club and Abu Dhabi Golf Club) Return airport transfers Return golf transfers Terms and conditions: Prices are per person and based on twin/double sharing with breakfast and are based on weekday golf. How to book: Complete booking via to halaabudhabi@etihad.ae 31

32 Etihad Airways Experience The warmest welcome in the sky. Etihad Airways, the World s Leading Airline*, now flies to over 75 destinations across 6 continents. Wherever you travel, you ll experience the luxury and comfort that have made us famous - from your very own onboard Chef in our new Mezoon Grille in Diamond First Class, award winning flat beds in Pearl Business Class, and over 600 hours of entertainment on the largest screens in the sky. Along with the inspired touches that can only have come from our home in Abu Dhabi - warm Arabian hospitality, generosity to guests and our trademark more personalised approach. *2012,2011, 2010 & 2009 World Travel Awards. Your own private suite. Slide back the doors to your Diamond First Class suite and you ll be cocooned in a world of total privacy. Stretch out in a designer leather seat with in-built massager that unfolds into a comfortable, fully-flat bed. Discover a mirrored wardrobe, refreshments 32

33 cabinet, and a 26 LCD screen featuring over 600 hours of the very latest on-demand entertainment. Not to mention your very own private Chef serving the finest freshly prepared cuisine whenever you wish from our new Mezoon Grille. Isn t it time you travelled in private luxury? Take off on your holiday in relaxing luxury and comfort with the best. Business with added class. Introducing a very different flying experience. When you fly in our award-winning Pearl Business Class, you ll discover the most comfortable business class to over 75 destinations worldwide, with 180-degree fully-flat beds available across our entire widebody fleet. With restaurant quality cuisine served by our Food and Beverage Manager, over 600 hours of the very latest on-demand entertainment, complimentary Six Senses Spa treatments in our premium lounges in Abu Dhabi and London Heathrow and chauffeur service to and from the airport. Stretch out in comfort. Once you step onboard our new Coral Economy Class, you ll experience the higher levels of comfort and service that have helped to make us the best in the world. You ll discover a choice of three meals, in-flight café service and snacks, greater reclining ergonomically designed seats and over 600 hours of on-demand movies, TV, music and interactive games on some of the biggest screens in the sky. With a free luxury coach to the airport, over 75 destinations to choose from, including over fifteen European destinations, there s simply no better way to see the world. 33

34 Meet & Greet At your service from the moment you arrive Our Meet & Greet services ensure a relaxed and hassle-free experience at Abu Dhabi International Airport, for yourself or your special guests, whether they are landing, transiting or departing onwards. Four different services are now available for passengers travelling on Etihad Airways flights, each one including a personal welcome by a member of our hospitality team. 34

35 Arrivals Gold Service (US$ 55/per person): Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple travelling together). Assistance throughout the arrival process and fast track through immigration. Complimentary porter service from baggage belt to curbside. Arrivals Silver Service (US$ 27/per person): Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every 2-5 guests). Assistance throughout the arrival process and fast track through immigration. Transit Gold Service (US$ 89/per person): Personal welcome on arrival at Abu Dhabi International Airport (one member of staff for every guest or couple travelling together). Assistance throughout the arrival process, escort from the arrival gate to the Etihad Airways Premium Lounge in Terminal 1, where guests can relax before being escorted onwards to the departure gate. Available for guests with up to 5 hours transit in Abu Dhabi. Departure Gold Service (US$ 68/per person): Personal welcome on arrival at Abu Dhabi International Airport (one Hala Representative for every guest or couple travelling together). Assistance throughout the departure process, including escort from the business class check-in desk in Terminal 1 to the Etihad Airways Premium Lounge in Terminal 1. Book online using a credit card at least 48 hours ahead of arrival or departure. To book, please visit 35

36 Visa Requirements & Services Etihad Airways Visa Services Visa on Arrival Citizens of the countries listed below are allowed to enter the UAE without a visa prior to arrival. Countries eligible for visa on arrival Australia Andorra Austria Brunei Belgium Canada Denmark Finland France Germany Greece Hong Kong Iceland Ireland Italy Japan Liechtenstein Luxembourg Malaysia Monaco Netherlands New Zealand Norway Portugal San Marino Singapore South Korea Spain Sweden Switzerland United Kingdom United States of America The Vatican Holders of British overseas passports issued in Hong Kong or China GCC Nationals. Tourist Visa from US$ per visa Valid for a 30-day stay, extendable for an extra 30 days at additional fee. Our new, more convenient UAE visa service* makes your journey with us as comfortable and hassle-free as possible. Documents required: Passport copy Copy of confirmed Etihad Airways PNR Passport-sized photograph Completed application form To apply for visa online or more information, please visit: Take advantage of the Complimentary Visa Stopover on page 18. *Terms and conditions apply. 36

37 Hotel Information/Listing Rates are per person per night, based on a twin share and are inclusive of breakfast. 37

38 Abu Dhabi Ibis Abu Dhabi Gate Hotel From US$ 34 From US$ 92 Only 20kms from Abu Dhabi International Airport, close to Al Mussaffah, just 18km away from the city centre. Breakfast restaurant. Free WiFi and a garden; gym, sauna and pool at neighbouring hotel at extra fee. 24 Hr Check In: No Centro Capital Centre - By Rotana From US$ 38 From US$ 51 Unique location close to the Abu Dhabi National Exhibition Centre in the UAE capital and only 20 minutes from the airport. C-Taste is all dining, C-Deli selling gourmet and C-Mondo snacks and Bar. Gym, stunning rooftop pool. 24 Hr Check In: No Centro Al Manhal - By Rotana From US$ 43 From US$ 64 Perfectly located a few minutes away from all the major avenues, attractions, corporate buildings in the capital, and designed for a new generation of travelling executives. C-Taste is all dining, C-Deli selling gourmet and C-Mondo snacks and Bar. Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 38 Gym and swimming pool. 24 Hr Check In: No

39 Centro Yas Island - By Rotana From US$ 43 From US$ 66 Abu Dhabi Located at Yas Island and 7 minutes drive from Abu Dhabi International Airport. C-Taste is all dining, C-Deli selling gourmet and C-Mondo snacks and Bar. Premier Inn Abu Dhabi Int l Airport Gym, sauna and swimming pool. 24 Hr Check In: No From US$ 58 From US$ 65 The hotel has direct access to Terminals 1&3 via a retail corridor. Contemporary bar, all day restaurant and Costa coffee outlet Al Maha Arjaan by Rotana Rooftop pool with panoramic airport views. Pool bar and modern gym. Free scheduled shuttle runs to Yas Island, Sheikh Zayed Grand Mosque and Corniche. 24 HR Check In: Yes From US$ 48 From US$ 81 Located in the centre of Abu Dhabi, in the heart of the main business district and shopping area. Ideally placed within walking distance of the Corniche park, banks, and shopping malls, 30 minutes drive to Abu Dhabi International Airport. City Café for all-daydining with theme nights and a wide selection of cuisine Rooftop pool, outdoor Jacuzzi, poolside bar, fitness center with steam room and spa 24 Hr Check In: No or contact your local Etihad Airways branch or preferred travel agent 39

40 Abu Dhabi Al Rawda Arjaan by Rotana From US$ 48 From US$ 77 Located in the bustling city centre, 35 minutes drive from Abu Dhabi International Airport. Hala Arjaan by Rotana Al Dar all-day-dining restaurant serving buffet for breakfast, lunch and dinner. High-Speed Internet, complimentary tea & coffee facility, safe, laundry service, Bodylines Fitness Centre. 24 Hr Check In: No From US$ 48 From US$ 77 Located in the heart of the business district, close to the coast, shopping and all the city s attractions. The Gallery international all-daydining, Lobby Lounge and Aquarius Pool Cafe. Indoor swimming pool, Bodylines fitness centre, sauna, steam and massage rooms. 24 Hr Check In: No City Seasons Al Hamra Hotel From US$ 51 From US$ 70 Located at the junction of Najda and Electra Street, the hotel is just 30 minutes away from Abu Dhabi International Airport. The New Seasons Restaurant is the all-day-dining open 24 hours, Café Trottoir. Health Club, sauna, steam room and massage treatment rooms. 24 Hr Check In: Yes Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 40

41 Crowne Plaza Yas Island From US$ 51 From US$ 68 Abu Dhabi Located at Yas Island and 7 minutes drive from Abu Dhabi International Airport. Dining options include Jing Asia, gastro-pub food at Stills and Lebanese cuisine at Barouk. Pool, state of the art gym and male and female beauty salons. Free shuttle service to Yas Island Beach. 24 Hr Check In: Yes Mafraq Hotel Abu Dhabi From US$ 51 From US$ 60 Only 20 minutes drive to Abu Dhabi city and Sheikh Zayed Grand Mosque, ten minutes from Abu Dhabi International Airport, 20 minutes from Abu Dhabi National Exhibition Centre, twenty minutes from Yas Island The Burlington Grill restaurant, The Olive Branch Mediterranean food, Hunter s B&R with international and lively atmosphere, Oriental cuisine at Mafraq, and Oasis Courtyard pool bar. Health Club, sauna, steam room, outdoor pool, swim-up bar and massage treatment rooms. 24 Hr Check In: No Yas Island Rotana From US$ 51 From US$ 75 Located on Yas Island, seven minutes drive from Abu Dhabi International Airport. Choices is all dining restaurant, Y Bar, Blue Grill, Rangoli, Island Café and Aquarius Pool Bar. Outdoor temperature-controlled swimming pool, Bodylines Leisure & Fitness Club with professional instructors, Sauna and steam rooms and Tennis court. 24 Hr Check In: No or contact your local Etihad Airways branch or preferred travel agent 41

42 Abu Dhabi Sands Hotel Abu Dhabi From US$ 55 From US$ 72 Situated in the centre of Abu Dhabi, the business district, 15 km from the National Exhibition Centre. Aloft Hotel Abu Dhabi Several restaurants featuring a variety of Asian and Arabic cuisine. Rooftop pool, health club, gym, sauna, beach club facilities by free shuttle. 24 Hr Check In: Yes From US$ 58 From US$ 81 Situated next to the ADNEC Exhibition Center and close to the Abu Dhabi International Airport Mai Cafe, Relax@12 Rooftop Bar, Club SoHi Nightclub, re:fuel Snack Bar, Dine Restaurant for all-day-dining and wxyz Lobby Cafe. Novotel Hotel Abu Dhabi Gate Pool, Bliss Spa, Health Club, gym, sauna and steam rooms, free wireless internet access. 24 Hr Check In: Yes From US$ 58 From US$ 126 Situated only a ten minute drive from Abu Dhabi International Airport, 5 minutes from the Convention Centre, and 15 minutes from the Corniche and city centre. It is close to the Grand Mosque and Musaffah Bridge. Gabbiano Restaurant & Bar, all-day-dining with oriental and Italian specialties. Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 42 Fitness centre, Jacuzzi, steam room and sauna, outdoor pool, table tennis and billiard room. 24 Hr Check In: No

43 Traders Qaryat Al Beri Hotel From US$ 62 From US$ 98 Abu Dhabi Located 5 minutes drive from Abu Dhabi National Exhibition Centre, 15 minutes drive from the city centre and 10 minutes from the International Airport. International all-day dining at the Afyä Restaurant. The hotel s Lobby Lounge and Pool Bar serve snacks and beverages, while room service is available 24/7. Gym and CHI spa, featuring hot tub and sauna, along with a range of body treatments and massages. 24 Hr Check In: Yes One to One Hotel The Village From US$ 68 From US$ 68 The Village is just off Al Salam Street, in a quiet area in the heart of Abu Dhabi. ADNEC is a 15 minute drive away, and the Al Wahda Mall is a 5-minute drive away. Barbecue meals and live entertainment, Sennara Lebanese restaurant, Resto with show-cooking, Cube bar and T-Garden. Spa, gym, sauna, private rooftop pools 24 Hr Check In: Yes Radisson Blu Hotel Yas Island From US$ 71 From US$ 71 Only 10 minutes from Abu Dhabi International Airport, the hotel is conveniently close to Abu Dhabi city centre, Ferrari World and Yas Waterworld. Filini Italian restaurant, Shams Pool Bar, Assymetri all-daydining, Fast Track Lobby Bar. Health & Fitness Centre, Spa, Outdoor Pool, free internet 24 Hr Check In: Yes or contact your local Etihad Airways branch or preferred travel agent 43

44 Abu Dhabi Park Rotana Hotel From US$ 51 From US$ 77 Conveniently located at the centre of it all in Abu Dhabi, close to the business and banking district and main shopping malls, Park Rotana is 20 km away from Abu Dhabi International Airport. Ginger all day dining, Teatro Restaurant and Bar, Cooper s Bar & Restaurant, Aquarius Pool Bar and ParKafe Lobby Lounge. Bodylines Leisure & Fitness Club, gym, and swimming pool and gardens, tennis court, sauna, steam room. 24 Hr Check In: No Khalidiya Palace Rayhaan by Rotana From US$ 54 From US$ 102 Situated on the beautiful shore of the Arabian Gulf and only 30 minutes drive from Abu Dhabi International Airport. Horizon, which is international cuisine, The Lounge and The Beach restaurant. Bodylines Leisure & Fitness Club, fully equipped gym, and swimming pool. 24 Hr Check In: No The Yas Viceroy Abu Dhabi From US$ 54 From US$ 80 Situated on Yas Marina at Yas Island, and 10 minutes drive from Abu Dhabi International Airport. Origins offers international dining, Kazu Japanese cuisine, Amici regional Italian dishes. Angar is authentic Indian, Atayeb for Mediterranean and Arabian. Noodle Box for Asian cuisine, Skylite serving drinks and light snacks, Rush Bar. Ten treatment rooms, spa and rooftop swimming pools. 24 Hr Check In: No Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 44

45 Beach Rotana Abu Dhabi Hotel From US$ 61 From US$ 111 Abu Dhabi Ideally located in the heart of the capital s business and shopping districts, its 30 minutes away from Abu Dhabi International Airport. The capital s best loved dining venues including popular modern Italian restaurant Prego s and Rodeo Grill steakhouse. Luxury Zen Spa and private beach. 24 Hr Check In: No Millennium Hotel Abu Dhabi From US$ 77 From US$ 85 Situated along the famous Corniche stretch Citrus an international restaurant, Sevilo, Marakesh and Cristal Bar. Sauna, Fitness centre, Spa and wellness centre, Massage and Outdoor swimming pool 24 Hr Check In: No InterContinental Abu Dhabi Hotel FromUS$ 82 From US$ 133 Perfectly situated on the beach, a drive away from bustling downtown and only a 30 minutes drive from Abu Dhabi International Airport. Selections, Chamas Churrascaria & Bar, Fishmarket, The Belgian Beer Café, Boccaccio, the Yacht Club Leisure club and these include a 24 hour gym, Jacuzzi, sauna, steam room, plunge pool, outdoor swimming pool, tennis & squash court recreation. 24 Hr Check In: Yes or contact your local Etihad Airways branch or preferred travel agent 45

46 Abu Dhabi Crowne Plaza Hotel Abu Dhabi From US$ 82 From US$ 107 Situated 30 minutes drive from Abu Dhabi International Airport. Located on Abu Dhabi s main street, surrounded by businesses, restaurants and shops. Cho Gao Restaurant and Lounge. Italian fare at Spaccanapoli Ristorante. All-day-dining at The Garden Restaurant. Rooftop Level Lounge and Heroes Bar. Rooftop Pool, therapeutic massage treatments, Crowne Fitness and Beauty Salon 24 Hr Check In: Yes Hilton Capital Grand Hotel Abu Dhabi From US$ 85 From US$ 138 Close to the Abu Dhabi National Exhibition Center and Zayed Sport City and 15 minutes to Abu Dhabi International Airport. Oceana Grill, Oro the Italian cuisine, Rouge, Blue and Noche Bars. Hyatt Capital Gate A luxury spa, jacuzzi, indoor plunge pool, sauna and steam room, State of the Art Gym and 25-metre swimming pool and children s pool 24 Hr Check In: Yes From US$ 85 From US$ 106 A premium business hotel located in the iconic Capital Gate building, which leans a recordbreaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre. Private cuisine, 18 is an Eastern Mediterranean restaurant, Profiterole, Lounge & Pool Bar Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 46 Rayana Spa, Business Center, outdoor swimming pool 24 Hr Check In: Yes

47 Sofitel Hotel Abu Dhabi Corniche From US$ 89 From US$ 159 Abu Dhabi Ideally situated in the heart of the city, a stone s throw from the seafront and close to the business and financial center. It enjoys a privileged location on Corniche Road, one of the most prestigious districts. Its 30 minutes away from the airport. AL Raha Beach Hotel Corniche all day dining, La Mer Seafood, Silk and Spice a Thai restaurant. Fitness centre, Hammam, Jacuzzi Massage, Outdoor heated pool and Sauna 24 Hr Check In: Yes From US$ 90 From US$ 139 Overlooking a private Arabian Gulf beach in the dynamic Al Raha Beach district. Only 10 minutes from Abu Dhabi International Airport. From fabulous Mediterranean fare at Azur to cutting-edge house music and ambiance at the Enigma Nightclub, the trendy Abu Dhabi bars, lounges, and restaurants will arouse the senses. Hilton Abu Dhabi Hotel The Body & Soul Spa & Recreation Club, private beach and fitness club. 24 Hr Check In: Yes From US$ 99 From US$ 177 Ideally located in the heart of Abu Dhabi, only 30 minutes drive from Abu Dhabi International Airport and popular attractions, including Marina Mall and the Corniche. Over 15 popular restaurants, bars and lounges, with poolside, beachfront and terrace dining. Private beach club with extensive water sport offerings, children s splash pool, 14 meeting facilities including 2 ballrooms, boardroom, and beach garden. 24 Hr Check In: Yes or contact your local Etihad Airways branch or preferred travel agent 47

48 Abu Dhabi Shangri La Hotel Qaryat Al Beri From US$ 121 From US$ 202 The hotel is conveniently located between the bridges, near the airport, golf course and city centre. Bord Eau, Hoi An, Pearls & Caviar, Shang Palace, Sofra Bid, Al Hanah Bar, Pearls Bar. Dusit Thani Hotel Abu Dhabi Business Center, Chi Spa, Butler Service, Beauty Salon, conference facilities, retail shops 24 Hr Check In: Yes From US$ 124 From US$ 124 Easily accessible by road with a 25 minutes drive from Abu Dhabi International Airport, 10 minutes from major shopping malls and 10 minutes from the popular Corniche. Urban Kitchen Lobby Restaurant, Benjarong Thai restaurant, The Capital Grill restaurant, Orchid Lounge, Dusit Gourmet lounge, Breeze Pool Bar. Eastern Mangroves Hotel & Spa Business Center, Chi Spa, Butler Service, Beauty Salon, conference facilities, retail shops 24 Hr Check In: Yes From US$ 128 From US$ 187 Set on the waterfront facing the mangroves, less than 15 minutes from ADNEC, only 20 kms away from the Abu Dhabi International Airport. All-day-dining at Ingredients, Thai Restaurant Pachaylen, Mangroves Lounge and Impressions Bar and rooftop Lounge. Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 48 Anantara Spa, infinity swimming pool, majilis, workout room, gym, retail shops and business center. 24 Hr Check In: Yes

49 Grand Millennium Hotel Al Wahda Located in the city centre and next to Al Wahda Shopping Mall, the hotel is only 15 minutes from the Abu Dhabi International Exhibition Centre, 30 minutes from the airport International buffet at Al Wahda all-day-dining, Italian cuisine at Porto Bello, Asian Fusion at Toshi, Lobby Lounge, Reflexions Bar, Porters Pub, Balcony 31 Bar & Lounge FromUS$ 131 From US$ 131 Spa and Health Club, gym, sauna, jacuzzi, rooftop swimming pool 24 Hr Check In: Yes Abu Dhabi St. Regis Abu Dhabi FromUS$ 136 From US$ 204 Located perfectly on the Corniche, close to Marina Mall, corporate offices and a 30 minutes drive to Abu Dhabi International Airport. 5 restaurants 6 bars and lounges which are Rhodes 44, Villa Toscana, Crystal Lounge, The St. Regis Bar, Tea Lounge and Azura. First Remede Spa in the UAE, with eight treatment rooms, Nation Riviera Beach Club 24 Hr Check In: Yes Jumeirah at Etihad Towers From US$ 138 From US$ 168 With great views of the Arabian Gulf and the Corniche, the hotel is part of a new iconic fivetower complex in the capital of the UAE. Quest, Li Beirut and Scott s are the signature dining in the hotel besides casual dining like Rosewater, Nahaam, Brasserie Angélique, Tori No Su, Lobby Lounge, Bodhi and Observation Deck. And finally for the night life and bars there are Ray s Bar and Lobby Bar. Three pools, pool bar and private beach, Talise spa, Six P Gym, the Observation Deck and shopping at the Avenue at Etihad Towers. 24 Hr Check In: No or contact your local Etihad Airways branch or preferred travel agent 49

50 Abu Dhabi Rosewood Hotel Abu Dhabi The waterfront hotel is located on Al Maryah Island on the prestigious Sowwah Square, between Abu Dhabi s existing downtown district and the upcoming developments at Al Reem Island, 30 minutes away from Abu Dhabi Int Airport. Catalan Spanish restaurant, Aqua allday-dining, Sambusek Lebanese restaurant, Smoke outdoor lounge, Spice Mela Pan-Indian cuisine, La Cava Wine Cellar, Glo Lounge Club, Hidden Bar, Majlis Lobby Lounge. The Ritz Carlton Abu Dhabi, Grand Canal From US$ 191 From US$ 191 Business Center, 24-hours in-roomdining, Sense Spa with treatments and therapies, Health & Fitness Center, 24 Hr Check In: Yes From US$ 221 From US$ 316 Set amidst beautifully landscaped gardens with its own private beach overlooking the Grand Canal, the hotel is only 15 minutes away from Abu Dhabi International Airport. The Emirates Palace 10 on-site restaurants feature every type of cuisine from Asian, Lebanese, Steak House to sophisticated lounges and pool-side bars sqm standalone spa with 15 treatment rooms, extensive meeting & ballroom facilities, fitness center, steam and sauna. 24 Hr Check In: Yes From US$ 254 From US$ 497 Located on the shores of the Arabian Gulf, Emirates Palace Hotel is a 25-minute drive from Abu Dhabi International Airport and the Abu Dhabi National Exhibition Centre. Marina Mall and Heritage Village are within a short drive. The hotel features 14 international restaurants, lounges, cafés, bars and one night club. Several of the outlets are awardwinning with finest global cuisine crafted by multi-nationality Chefs. Call (within the UAE) (outside the UAE) halaabudhabi@etihad.ae 50 Private 1.3kms beach, two large swimming pools, a luxury Anantara Spa with massages and body treatments. Two gyms, Fitness Center and children s area. 24 Hr Check In: Yes

51 Dubai Bonnington Jumeirah Lakes Towers From US$ 119 From US$ 153 Easily accessible to and from Sheikh Zayed Road, just opposite the trendy Dubai Marina area, the lively Jumeirah Beach Residence. Sofitel Hotel The Palm The Oberoi Hotel Situated in Business Bay, just a few minutes drive from Downtown, Dubai International Financial Centre and Dubai Mall. All-day-dining, Umai Asian restaurant, Ananta Indian cuisine, Lobby Lounge and Lobby Bar. or contact your local Etihad Airways branch or preferred travel agent From US$ 276 From US$ 492 On the East Crescent of Palm Jumeirah Island, with easy access to business and shopping districts in the city. The Aquaventure Water Park is very close by. The Cavendish Restaurant, Healey s Bar & Terrace, The Author s Lounge, The Leisure Deck, Irish Pub. Park Regis Kris Kin Hotel French restaurant, French bistro, Porter House Steak House, Hoong Long Chinese, Seafood restaurant, Night Club. Gym, saunas, steam rooms, Jacuzzi, hair salon, business club lounge. 24 Hr Check In: No From US$ 162 From US$ 315 Located in the heart of Bur Dubai, in walking distance to historic buildings, museums and the Burjuman Shopping Centre. Le Metro all-daydining, Marhaba Coffee Lounge, Club 7, The Grandstand Pub, Kris with a View Wine Bar & Restaurant. Rooftop pool, Jaccuzzi, gym, sauna, tennis & squash, hair & beauty salon, business centre. 24 Hr Check In: No Health Club, So Spa, tennis courts, private beach, massage rooms, business center. 24 Hr Check In: Yes From US$ 282 From US$ hour spa, infinity swimming pool, Spa & Fitness Centre. 24 Hr Check In: Yes 51

52 Etihad Travel Mall Your new Etihad location in Dubai If you are travelling to or from Dubai, you will be thrilled with the offers from our new Etihad Travel Mall. The new facility is adjacent to Interchange 3 on Sheikh Zayed Road in Dubai and in easy walking distance of the Noor Islamic Bank metro station. What is Etihad Travel Mall? The Etihad Travel Mall offers everything you need to plan, book and travel with us under one roof. You can purchase tickets, check-in for a flight, drop off baggage and board an Etihad Express luxury coach bound for Abu Dhabi International Airport. At the airport, guests may proceed to immigration and straight to the gate. For details on all Express coach schedules please visit etihad.com. Book your Etihad Express transfer to Dubai To book your transfer on Etihad Express, ensure either Etihad Travel Mall or Dubai Marina Mall is nominated as your departure destination. Alternatively, if your flights are already booked, simply visit etihad.com 24 hours prior to departure to book your seat in advance. Everything you need under one roof Etihad Holidays The leisure holiday division offers exclusive rates on hotels and fullyinclusive holiday packages to destinations across the airline s global network; Hala Abu Dhabi The destination management company offers business and conference services as well as leisure arrangements for Abu Dhabi and the UAE for local and international visitors. This includes hotels, tours or tickets to events, such as concerts and the Formula1 TM Etihad Airways Abu Dhabi Grand Prix. Hala also offers a range of competitively priced hotel options and exciting activities in Dubai. The Etihad Travel Mall features a variety of retail shops, including: Relay, a newspaper, magazine, book and convenience store; Hertz, the leading rental car service and Preferred Partner of Etihad Airways; Arab Link, a money transfer and currency exchange service by Abu Dhabi Islamic Bank; Jones The Grocer, the gourmet food emporium and café. 52

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54 Tours and Safaris Abu Dhabi Tour (half day) Days of Operation Daily Except Fridays Abu Dhabi Tour (full day) Half Day Desert Safari Timing 09:00 13:00 Adult $49 Child $33 Meals n/a A half day tour of the Emirate s capital including a visit to the fruit and vegetable and fish market, Abu Dhabi Corniche, Skyline, Heritage Village, photo opportunity for Emirates Palace, Sheikh Zayed Mosque & visit to the Cultural Foundation & Al Hosn Palace. Days of Operation Daily Except Fridays Timing 09:00 18:00 Adult $82 Child $55 Exclusive $408 min 4 pax Meals n/a A full day city tour combining tradition and future of the everchanging capital. Visit the Grand Mosque, the Dates Market and the Heritage Village to experience traditional Abu Dhabi before embarking in the modern and exciting future at Masdar City, Manarat Al Saadiyat exhibition, followed by shopping at the Central Market and Marina Mall. Days of Operation Daily Timing 15:00 21:00 Adult $79 Child $65 Meals BBQ Dinner Take a four-wheel drive through the sand dunes. Be at the desert camp in time for sunset and Arabic coffee. Experience a camel ride, sand ski, and a wonderful BBQ before heading back to Abu Dhabi. Overnight Desert Safari Days of Operation On Request Timing 15:00 11:00 (Next day) Adult $131 Child $104 Meals BBQ Dinner & Breakfast This tour combines a daytime safari with the chance to camp overnight. Pass by a camel breeding farm and heritage camp for BBQ dinner, before sleeping the night in traditional surroundings. After breakfast try sand-skiing before heading back to Abu Dhabi 54

55 Full Day Liwa Safari Days of Operation On request Dubai City Tour Al Ain Tour Days of Operation Daily Except Fridays Timing 08:00 18:00 Timing 08:00 18:00 Adult $150 Adult $104 Child $123 Child $82 Meals Lunch Located in the empty quarter, a three hour drive outside of Abu Dhabi is one of the largest sand deserts in the world. 4 wheel drive through the desert to see the Liwa Oasis, herds of camel, stop for lunch en route at a rest house. Days of Operation Daily Except Fridays Timing 08:00 18:00 Adult $82 Child $55 Meals n/a Full day tour of Dubai visiting old souqs, Dubai Museum at Al Fahidi Fort, pass by Sheikh Saeed Al Maktoum s old house, take a dhow across the creek on an abra, gold and spice souks, head back to Abu Dhabi via Jumeirah. Meals Lunch Approximately 2 hour drive to garden city of Al Ain, visit to Sheikh Zayed Old Palace, Al Ain Museum, Sheikh Sultan Bin Zayed s fort. Camel market and photographic opportunities of the sand dunes. Falcon Tour Days of Operation Sun to Thurs Timing 09:00 13:00 Adult $95 Child $82 Half Day visit to the Falcon Hospital of Abu Dhabi. Meals n/a Terms & Conditions: All meals and soft drinks are included in the safaris unless otherwise stated. In accordance to UAE law seatbelts must be worn on safaris whilst the vehicle is in motion. Guests should not participate in safaris and wadis if their health or pre-existing health conditions may be adversely affected. Pregnant women, children under the age of 6 and adults over the age of 65 are not recommended to participate in safaris, nor those with back ailments or heart conditions. Schedules, prices, routing and information are all correct at time of publication however are subject to change. Rights are reserved to cancel any part of the scheduled tours and safaris for reason of Government ruling, Public Holidays, weather conditions or similar instances of force majeure. Operating schedules and routes may change during the Holy month of Ramadan and the summer months. Cancellation fees apply, please refer to terms and conditions section of the brochure. How to book with us It s easy to book, whether by calling us on (from within the UAE) and (from outside the UAE) or contacting your local Etihad outlet or Etihad Preferred Travel Agent. You can also your requirements to us at: halaabudhabi@etihad.ae 55

56 Hala Abu Dhabi Who we are We are the Destination management company and professional conference organiser, wholly owned part of Etihad Airways, the world s leading airline. What we offer Hala Abu Dhabi can handle every aspect of holidays and breaks in the UAE. We can tailor our inventory of hotels, tours, flights and other travel services to meet your needs. We also arrange packages for major events in the UAE including Formula 1 Etihad Airways Abu Dhabi Grand Prix, and can help with your meetings, conferences and event travel requirements. What makes us different We are based in Abu Dhabi, and are the destination specialists of the capital and of the United Arab Emirates. Our services are fully managed from competitive airfares, through to ground services, accommodation and destination activities. Services Airport Meet & Assist: Give yourself the welcome you deserve with your very own Hala Abu Dhabi representative ready to greet you at the airport. VIP guests will be personally escorted through immigration, baggage claim, and accompanied to their waiting transfer vehicle. 56

57 Airport Transfers: Hala Abu Dhabi can offer a wide variety of transfer options with private limousine, mini coach, motor coach or helicopter. Specific arrangements can be made to cater to both individuals and groups. Accommodation: With a wide range of choice of accommodation, from iconic hotels and unique retreats to family resorts and city apartments in Abu Dhabi and across all of the UAE, we ll find you the ideal option suited to your needs and budget. Transport: We manage all your transport needs, whether it be a driver and car or minivan, motor coach for groups or a yacht, seaplane, helicopter, camel. Essentially, any form of transport can be arranged for our guests. VIP Services: We can design and develop personalised itineraries, concierge services, restaurant reservations, event tickets and more all delivered with a premium level of service. MICE: Abu Dhabi is quickly taking centre stage for business tourism and MICE (Meetings, Incentives, Conferences, Exhibitions). We can offer your clients a fully managed event and conference planning service, from venue sourcing and delegate registration right the way through to production and service delivery by our in house team. Sports: Tailor made and packaged sports events from Formula 1TM Etihad Airways Abu Dhabi Grand Prix, Golfing breaks, Manchester City Football, Harlequins Rugby Matches and many more exciting fixtures for sports enthusiasts. Tours and Safaris: How better to experience the ultimate UAE has to offer, than with a variety of all-inclusive tours and safaris? A range of overnight or day trips can be arranged, including a variety of adventures packages all designed to provide you that oncein-a- lifetime experience. Hala Abu Dhabi operates its own fleet of vehicles for city tours and desert experiences. How to book with us It s easy to book, whether by calling us on (from within the UAE) and (from outside the UAE) or contacting your local Etihad outlet or Etihad Preferred Travel Agent. You can also your requirements to us at halaabudhabi@etihad.ae 57

58 Terms & Conditions Definitions The following terms shall bear the following meanings in these Booking Conditions:- Child means a person under the age of 12 years on the relevant return date of travel Hala Abu Dhabi, we or us means Hala Abu Dhabi a division of Etihad Airways PJSC a company registered in Abu Dhabi, whose principal place of business is at P.O. Box 35566, Abu Dhabi, United Arab Emirates First Named means the first named customer on any Holiday booking Force Majeure means any unusual circumstance beyond our control including but without limitation war or threat of war, terrorist activity, adverse weather conditions, industrial dispute, closure of airport or technical difficulties Holiday means the holiday booked by you or on your behalf with us Significant Change has the meaning set out in section 6 Travel Agent means any agent through whom your Holiday with us is booked UAE means United Arab Emirates You means any customer who is or may be considering the booking of any Holiday and includes all members of any party who are booking together 1. The Contract These conditions and other information in Hala Abu Dhabi Brochure, price booklets, separate publicity material or our web site form the contract between you and us. All holidays are subject to availability and these booking conditions. In the event of any conflict between these booking conditions and any of the brochure, price booklets, separate publicity material or our web site, these booking conditions will prevail. You are recommended to read these booking conditions carefully and in the event that there is anything, which you do not understand, contact Hala Abu Dhabi (or your travel agent if you have booked via an agent) for clarification. You need to be aware that these conditions contain a limitation of our liability to you and of our obligations in relation to any holiday, which you book. These conditions do not govern your contract or affect your rights relating to any third party whose services you may use on your holiday. When you have booked your holiday, paid a deposit and we have issued a confirmation or receipt to you or to your travel agent and you have signed our booking form, a contract exists between you and us. The First Named guarantees that he or she has full authority to make the holiday booking on behalf of all customers named on the holiday booking and guarantees to pay all sums which are, or may become due, in relation to such holiday. The purchase and sale of the holiday shall take place (or shall be deemed to take place) and come into effect in the UAE or GCC, whatever the circumstances of your booking. Notwithstanding any conflict of law principles, these booking conditions and any contract between you and us, shall be governed exclusively by the laws of the Emirate of Abu Dhabi and the Federal Laws of the UAE, and the civil courts of the UAE in Abu Dhabi shall have exclusive jurisdiction over any dispute arising over our contract with you. 2. How to Book A holiday booking can be made through Etihad retail shops, sales offices or directly with the Hala Abu Dhabi via our Toll number ( /11) or through a travel agent. When a booking is made via a travel agent, all communication with Hala Abu Dhabi must be made via the travel agent. In that case, all monies paid by you to the travel agent are held by the travel agent as your agent until the booking is accepted and confirmed by Hala Abu Dhabi. 3. Payment A booking form must be completed and signed by the First Named being a person aged 18 years or over and a non-refundable deposit paid to Hala Abu Dhabi of 10% of the total package cost. Should your holiday incorporate a specialist holiday component such as tours & safari operators and some hotels a full payment deposit will be required and will be advised at the time of booking. If the booking is made 16 days or less prior to departure full payment will also be required for your holiday booking. All figures quoted (unless otherwise specified) will be in UAE Dirhams (AED). 58

59 If a deposit has been paid the full balance must be settled no later than 16 days before your departure date. If we do not receive the balance by the due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in section 5.2 of these booking conditions. We accept cash, cheques, credit and debit cards. Once full payment has been received for a confirmed booking, Hala Abu Dhabi will issue air E-tickets plus vouchers for other services booked. These vouchers must be surrendered by the customer on arrival overseas to the relevant supplier of the services, e.g. hotel or ground transportation supplier. 4. Holiday Price All our prices are quoted in AED, (unless otherwise specified). We will give you or your travel agent a price quote at the time of booking and once you have accepted that price and a booking has been made and confirmed, we will hold that price. The only additional charges we may pass on to you are those imposed by the UAE or foreign governments, other regulatory bodies and airlines. What your holiday price includes: Return transportation including luggage allowance as confirmed Transfers/transportation as confirmed Accommodation, meals (including any bonus offers) as confirmed The services of a representative, tour guide or an appointed local agent, including a 24-hour emergency contact (except cruises) as confirmed Any other services e.g. excursions, car rental, etc. as confirmed Child discounts as booked and confirmed Passport, visa and health protection fees Cots and food for infants Meals unless otherwise specified Excursions or entrance fees unless otherwise specified Overseas airport departure charges payable locally Porterage, personal expenditure, tips, laundry, hotel extras Transport cost to your departure airport unless specified Holiday insurance 5. Changes or cancellation by you 5.1. Changes If you wish to change your booking after a deposit has been paid, the First Named should contact their travel agent if they booked via a travel agent or Hala Abu Dhabi if they booked directly and we will try to meet the request. If we are able to make the change requested, you agree to pay a non-refundable administration fee of AED 200/- per change if the change(s) is/are made 16 days or more before departure in addition to any applicable ticket change fees. Changes made 15 days or less before departure will be treated as a cancellation and the charges in section 5.2 will apply. We may, at our sole discretion, waive charges due to be made if the changes increase the cost of your holiday and do not involve a change of destination/departure date Cancellations If you or any member of your party wishes to cancel your booking once a booking has been confirmed and an invoice or receipt has been issued, the First Named must notify their travel agent (or Hala Abu Dhabi direct if the booking was made directly with Hala Abu Dhabi) in writing. The cancellation charges you will be required to pay will be calculated from the date we receive written notification. Please note we cannot refund deposits, amendment fees or insurance premiums. We strongly recommend that you take out full holiday insurance which includes cancellation cover. We incur costs from the time you make your booking and you agree that if you cancel your booking, you will compensate us for our expenses and losses as per the table and paragraphs below or if greater (for example if tour companies, safari operators and some hotels are concerned) the cost borne by us as a result of your cancellation. Cancellation charges will also vary according to the type of holiday booked, certain hotels and products so you must check at the time of booking for the latest terms and conditions. 59

60 a) All Year Round Holidays Number of days when written Cancellation is received by us 8-15 days 15% 3-7 days 50% 3 days or less & no show 100%* Cancellation amount as a % of price b) Promotional/Special Offer Holidays Promotional Air Fares are 100% non refundable. The ground component of the package will be refunded as per the percentages detailed in the above table. c) Specialist Holidays involving tour & Safari Operators and some hotels. The Ground component will be 100% non refundable from the time of booking. Air tickets will be subject to All Year Round or Promotional Holiday cancellation fees as applicable. 6. If we have to change or cancel your holiday We will do our utmost to deliver your holiday as booked. As we plan the arrangements many months in advance we may occasionally have to make changes and reserve the right to do this at any time. If we have to make a Significant Change in circumstances where there has been no Force Majeure, we will notify the First Named or your travel agent as soon as possible and you will have one of the following options: Accepting the changed arrangements Transferring to another holiday offered by us and paying or receiving a refund for any price difference Cancelling your holiday and receiving a refund of all monies paid to us Significant Changes are limited to changes involving: Your departure airport Your destination area A change of accommodation to a lower star grading Your departure time from your Etihad origin airport, or length of holiday by more than 12 hours (excluding transport delays once you have checked-in) 7. Refunds In cases where any part of your holiday is on a request basis, the deposit or final payment will only be refunded in full if Hala Abu Dhabi is unable to confirm the booking and no cancellation charges apply to any confirmed components of the holiday. No refunds will be available on unused services. Any refunded payments will be processed by the same payment method used to make the booking initially. The exception for this will be cash payments received by Hala Abu Dhabi for Holiday packages which will be refunded in the form of a cheque to the original payee on presentation of valid identification. No refund will be given in any circumstances unless original purchase documents are returned to Hala Abu Dhabi. All refunds will be processed within 21 days of the presentation of proof of purchase documents to Hala Abu Dhabi. 8. Our liability to you a) We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described in our brochure or on our website. If any part of these travel arrangements is not provided as promised, we will pay you appropriate compensation if this has affected your enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers. Our liability in all cases except for death or bodily injury shall be limited to a maximum of the cost of your holiday and any reasonable directly attributable costs. b) We accept no responsibility for any delays or cancellations non-availability of any meal or service due to Force Majeure. c) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, or suppliers and sub-contractors, whilst acting within the scope of or in the course of their employment, in the provision of your travel arrangements. We will accordingly pay you such damages as might have been awarded in such circumstances under law. d) In respect of travel by air, sea and rail and the provision of accommodation, our liability will 60

61 be limited in the manner provided by the relevant international conventions. Copies of these conventions are available from us but please allow up to 28 days for delivery. e) You should note that the acceptance of any liability on our part in any circumstances is subject to the amount of any claim against Hala Abu Dhabi being reduced by any amount paid to the claimant from time to time for the same claim (i) any employee, agent or supplier of Hala Abu Dhabi who is in any way responsible for the death, injury or illness you suffer and/or (ii) under any relevant insurance policy held by the claimant. f) If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or to any one booking form to AED 10,000/-.. g) In respect of the main flights included in your holiday we will use all reasonable endeavours to ensure that in the event of a delay exceeding 3 hours, you will receive light refreshments, in the event of a delay exceeding 6 hours, you will receive a main meal, and in the event of an overnight delay, wherever possible, you will receive meals and accommodation. This section 7(g) is subject to the availability of meals and/or accommodation, and the policies of third party operators, at the location of the delay. 9. Your responsibility a) You must ensure that you and the rest of your party have valid passports, any appropriate visas and vaccinations. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. b) You are responsible for providing all information to us that we or any airline or other carrier or customs or governmental body may require. This may include information about your name, passport number, nationality, date of birth, gender, country of residence, travel history, occupation, home address, point of origin, final destination and address at destination. c) You are responsible for ensuring that any existing medical conditions or disabilities, which may require assistance, are declared to us before you book your holiday or, if newly diagnosed, before the date of departure. We can only accept your booking upon the clear understanding that we cannot be liable if any carrier refuses to accept you or any member of your party as a passenger if this information is not made known to us. In all circumstances it remains your responsibility to ensure that you are fit to travel and to participate in all of the services and facilities that you have booked and undertaken. We reserve the right to ask for further medical information from you if you notify us of a health matter and to refuse or cancel your holiday in our absolute discretion. d) You are responsible for the behaviour of yourself and your party. We or our suppliers reserve the right to refuse your booking or to remove you and/or any member of your party from any holiday if you or any member of your party is reasonably deemed to behave in a disruptive, dangerous or annoying manner. We will make no refund or payment of any costs incurred by you under these circumstances, and you may face prosecution. e) You are reminded that captains of aircraft have absolute authority over the aircraft and its passengers whilst boarding or in flight. The captain or other authorised representative of an airline can refuse to carry anyone if they are unruly or are otherwise unfit to travel or are a danger to the flight or other passengers. If you are refused carriage in these circumstances your holiday will terminate immediately as will the contract between you and us, and we will have no further responsibility or liability to you. f) If you participate in sports, water sports or winter sports whilst on holiday such participation is at the your own risk, it is your own responsibility to obtain the relevant insurance. 10. Insurance For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. Please contact your Hala Abu Dhabi agent for details. 11. Complaints We plan our holiday arrangements with great care, and in the unlikely event of a complaint about any aspect of your holiday, it should be reported immediately to the Hala Abu Dhabi local representative or to the Hala Abu Dhabi Operations team: (within the UAE), (outside the UAE), who will give a priority response to resolve in-resort issues. Should the matter not be resolved while you are on holiday, any complaint must be submitted in writing within 30 days of return from your holiday to your travel agent or to Hala Abu Dhabi, Guest Relations Department, P.O. Box 35566, New Airport Road, Abu Dhabi, United Arab Emirates, or by to halaabudhabi@etihad.ae 61

62 Useful Contact Numbers in Abu Dhabi Emergency Services Police 999 Ambulance 998 Fire brigade 997 Government hospitals Sheikh Khalifa Medical City Corniche Hospital Al Mafraq Hospital Private hospitals/clinics Gulf Diagnostic Center Hospital Emirates French Hospital Dar Al Shifaa Hospital NMC Speciality Hospital Life Line Hospital Al Noor Hospital Bujeel Hospital Dental clinics Swiss Dental medical center Advanced American Dental center Al Ahlia Dental Clinic Airport and Flight information Abu Dhabi International Airport Etihad Airways call center Abu Dhabi Airport Hotel Leisure and tours Hala Abu Dhabi (within the UAE) (outside the UAE) Etihad Holidays Taxi services TRANS AD Telecommunication services Current time (Etisalat) 141 International Operator (Etisalat) 100 Directory enquiries (Etisalat) 181 Directory enquiries (Du)

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