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2 Index CODE PAGE PROGRAMS SALES MANUAL 2018 DURATION CITIES 01 WHO ARE WE? WHY OFFER PERU WHY WORK WITH PERU HCT IMPORTANT CONSIDERATIONS WHEN SELLING PERU MAJOR ATTRACTIONS PROCEDURE FOR SALE, RESERVATIONS AND GENERAL CONDITIONS 15 OUR SOCIOCULTURAL COMMITTMENT 16 HOMESTAY TOURISM 17 PERU, A CHOICE FOR INCENTIVE TRAVEL DETAILS AND PROPOSALS FOR INCENTIVE TRAVEL PRODUCT ITINERARIES PERU HCT LIMA 3D/2N Lima PERU HCT THE CHARM OF LIMA 4D/3N Lima 23 EXCURSIONS IN LIMA LIM COLONIAL AND MODERN LIMA 3 HOURS Lima LIM COLONIAL AND MODERN LIMA +MUSEUM 4 HOURS Lima LIM PACHACAMAC ARCHAELOGICAL COMPLEX HALF DAY Lima LIM MAGIC CIRCUIT OF WATER 2 HOURS Lima LIM CITY TOUR BY NIGHT +WATER FOUNTAIN AND SOUND AND LIGHT SHOW 2 HOURS Lima LIM BOAT TOUR TO PALOMINO ISLANDS HALF DAY Lima LIM PERU GOLD MUSEUM 2 HOURS Lima LIM CARAL,THE OLDEST CITY IN AMERICA FULL DAY Lima LIM LIMA AT NIGHT AND DINNER SHOW 4 HOURS Lima LIM GASTRONOMY TOUR HALF DAY Lima LIM SHOPPING TOUR 3 HOURS Lima LIM PERUVIAN HORSE PARADE HALF DAY Lima EXTENSIONS EXT AREQUIPA 4D/3N AQP/Cañón del Colca / AQP EXT PUNO 3D/2N PUN / Lake Titicaca / PUN EXT PTO. MALDONADO 3D/2N PEM / Selva / PEM EXT PARACAS 3D/2N LIM / PCS. Ballestas / LIM EXT TRUJILLO-CHICLAYO 4D/3N TRU - LIM EXT IQUITOS 3D/2N IQT - Selva - IQT EXT HUARAZ 5D/4N LIM - HUZ - LIMA EXT HUARAZ COMMUNITY BASED STAY 6D/5N LIM - HUZ/Humacchuco/HUZ - LIMA EXT COLCA (From AREQUIPA) - 1N AQP/1N COLCA 3D/2N AQP / Chivay (Colca) /AQP EXT BEACHES IN THE NORTH 4D/3N PIU or TUM - Playas - PIU or TUM EXT CRUISES (From IQUITOS) varies QT - Cruise - IQT EXT NORTH EASTERN CIRCUIT 6D/5N Chiclayo Chachapoyas Kuelap - Tarapoto 31 ALL EXTENSIONS INCLUDE PROGRAMS PERU HCT PERU EXPRESS 5D/4N LIM / CUZ: Valle I./ Mapi / LIM PERU HCT ESSENCE OF PERU ANDEAN AND COLONIAL 5D/4N LIM/AQP/CUZ:Mapi/LIM PERU HCT IN THE FOOTSTEPS OF THE INCAS 6D/5N LIMA/CUZCO/Machu Picchu/Valle Sag. / LIMA PERU HCT PERU CULTURE AND NATURE 6D/5N LIM/CUZ: Mapi /LIM/ PCS: Ballestas/LIM PERU HCT LOST KINGDOMS 8D/7N LIM / CUZ / Mapi /LIM/TRU/CIX/LIM PERU HCT IDEAL PERU 8D/7N LIM/CUZ: Valle Inka/Mapi/Valle /LIM PERU HCT ANDEAN WORLD 10D/09N LIM/CUZ: Valle I./ Mapi/ Valle/PUN/LIM PERU HCT TRADITIONAL PERU 11D/10N LIM/AQP: Colca/CUZ: Valle I/Mapi/Valle/LIM PERU HCT WONDERS OF PERU LIM/AQP:Colca/PUN/CUZ:Valle I/Mapi/Valle / 13D/12N LIM PERU HCT KINGDOMS OF THE NORTH AND SOUTH LIMA/TRUJILLO/CHICLAYO/LIMA/CUZCO/ Machu 13D/12N Picchu/Valle Sag./PARACAS/ICA/LIMA PERU HCT THE BEST OF PERU LIM/AQP: Colca/PUN/CUZ: Valle I/ Mapi/ 15D/14N Valle/PCS:Ballesta/LIM Destination Peru / Sales Manual de

3 PERU HCT THE COLLAGUAS AND TAHUANTINSUYO LIM/AQP:Colca/PUN/CUZ: Valle I/ Mapi/ MYTHOLOGY 15D/14N Valle/PEM/LIM PERU HCT WIRACOCHA ROUTE OF THE SUN 15D/14N LIM/AQP:Colca/CUZ: Valle I/Mapi/Valle/PUN PERU HCT PERU EXPERIENCE (CLASSIC) LIM/PCS: Ballestas/ICA/ NAZ/ AQP:Colca/ 15D/14N PUN/CUZ: Valle I/Mapi/Valle/LIM PERU HCT PERU EXPERIENCE (Night in Llanchón LIM/PCS: Ballestas/ICA/NAZ/ AQP:Colca/ community) 16D/15N PUN: N. Comunidad/CUZ: Valle I/Mapi/ Valle/LIM PERU HCT PERU EXPERIENCE (Night in Suasi Island LIM/PCS: Ballestas/ICA/NAZ/AQP:Colca/ hotel, Lake Titicaca) 16D/15N PUN: Isla Suasi/CUZ: Valle I/Mapi/ Valle/LIM PERU HCT NORTHERN PERU LIM: Caral/HRZ/TRU/CJM/KUE/ 17D/16N CHACHAPOYAS/CIX /LIM PERU HCT ARCHAEOLOGICAL PERUVIAN JEWELS LIM/HUZ/TRU/CIX/LIM/CUZ:Valle 17D/16N I/Mapi/Valle/PCS:Ballestas/LIM PERU HCT ANTHROPOLOGICAL PERU WITH PUERTO LIM/AQP:Colca/PUN/CUZ: Valle MALDONADO 18D/17N I/Mapi/Valle/PEM/PCS:Ballestas/ICA/LIM PERU HCT 021B 68 ANTROPOLOGICAL PERU WITH IQUITOS LIM/AQP:Colca/PUN/CUZ: Valle 19D/18N I/Mapi/Valle/LIM/IQT/PCS:Ballestas/ICA/LIM PERU HCT ALL PERU LIM/HUZ/TRU/CIX/AQP: Colca/PUN/CUZ: Valle I 24D/23N Mapi/Valle/PEM/PCS:Ballestas/ICA 72 ALL PROGRAMS INCLUDE ADVENTURE PROGRAMAS PERU HCT ROUTE OF THE INCA TREK 4D/3N CUZ/Trek Camino Inka/CUZ PERU HCT SALKANTAY TREK 5D/4N CUZ/Trek Salkantay/CUZ PERU HCT RAINBOW MOUNTAIN VINICUNCA 2D/1N CUZCO / Rainbow Mountain / CUZCO PERU HCT AMAZON: MANU NATIONAL PARK 8D/7N CUZ/AMAZONIA/CUZ PERU HCT PERU: ANDEAN AMAZON ADVENTURE LIM/HUZ:Trek Cordillera 16D/15N Blanca/PEM/CUZ:Camino Inca/LIM PERU HCT CORDILLERA BLANCA AND INCA TRAIL LIM/HUZ: Trek Cordillera Blanca /CUZ: Camino 17D/16N Inca/LIM PERU HCT MOUNTAIN RANGES: BLANCA LIM/HUZ:Trek Cordillera Blanca-Huayhuash y HUAYHUASH AND VILCABAMBA 17D/16N Vilcabamba/CUZ:Trek Choquequirao /LIM 80 ALL ADVENTURE PROGRAMS INCLUDE SPECIAL PROGRAMS EXT TRAIN HOTEL PERUVIAN HIGHLANDS 3D/2 N CUZCO - PUNO - AREQUIPA (Jueves) EXT TRAIN HOTEL SPIRIT OF THE WATER 2D/1N CUZCO - PUNO (Martes) EXT TRAIN HOTEL ANDEAN PLAINS & ISLANDS OF DISCOVERY 3D/2N AREQUIPA - PUNO - CUZCO (Sábado) EXT TRAIN HOTEL SPIRIT OF THE ANDES 2D/1N PUNO - CUSCO (Miércoles) PERU HCT PERU INCENTIVE 8D/7N LIMA /CUZ:Valle/Mapi/PUN/LIM PERU HCT LUXURY PERÚ 10D/09N LIM/AQP/CUZ: Valle /A. Calientes/Mapi/LIM PERU HCT HONEYMOON LIM/CUZ: Valle I. Mapi//Valle/ 11D/10N PCS:Ballestas/LIM PERU HCT PERU GOURMET 12D/11N LIM/AQP: Colca/PUN/CUZ: Valle I./Mapi/LIM PERU HCT FAMILY TOUR: PERU COSTA SIERA AND LIMA/CUZCO: Valle Machu Picchu/Valle JUNGLE 12D/11N Sag./SELVA/LIMA-PARACAS/ICA/LIMA 93 ALL SPECIAL PROGRAMS INCLUDE PERU HCT PERU AND IGUAZU FALLS 12D/11N LIMA/CUSCO/Machu Picchu/Valle Sag./LIMA/IGUAZÚ/LIMA PERU HCT PERU AND COLOMBIA: FROM THE ANDES LIMA/CUSCO/Machu Picchu/Valle 13D/12N TO THE CARIBBEAN Sag./LIMA/CARTAGENA/BOGOTÁ PERU HCT PERU AND EASTER ISLAND (Chile) 13D/12N LIMA/CUSCO/Machu Picchu/Valle Sag./LIMA/ISLA DE PASCUA/LIMA PERU HCT PERU AND THE GALAPAGOS ISLANDS LIM/CUZ: Valle I./Mapi /Valle/ LIM/QTO/ 14D/13N (Ecuador) GUY/SCRIS/CRUCERO/GUY PERU HCT PERU LA PAZ - TIWANACU (Bolivia) 15D/14N LIMA/AREQUIPA/PUNO/BOLIVIA/CUZCO/LIMA PERU HCT PERU BOLIVIA(Start at Santa Cruz and SANTA CUZ/SUCRE/POTOSI/UYUNI/LA 15D/14N end at Lima) PAZ/PUNO/CUZCO/LIMA 106 ALL MULTI DESTINATION PROGRAMS INCLUDE

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5 Who are we? All of us at Perú HCT Viajes HUARAZ CHAVIN TOURS S.R.L, are pleased to introduce ourselves as an alternative in the organization and operation of tourism services in Peru. Our Company was established in 1983 by merging our diverse experience and knowledge. Since then we have continued to improve our service in order to offer the best value market price, and to design attractive, imaginative proposals that meet the demands of an international market, taking into account not only the development of sustainable tourism, but also what lies beyond tourism, making each trip a unique experience. Main OFFICE - LIMA Our highly trained international team of professional staff will support you at all times, and together we are committed to providing the best possible experience for our customers. At the present time we have a staff of approximately 45 professionals, based in the city of Lima, where our head office is located, as well as our own office network (Huaraz, Cuzco) and local agents strategically located around the country, and a representative office for Europe in Madrid. We have a modern transport fleet of buses, vans, and all-terrain vehicles (Touristic Transport Chavin Tours), and a modern team -skilled in developing active, adventure and special interest programmes. Tourist Transport Vehicles Since its creation, Perú HCT Trips - HUARAZ CHAVIN TOURS S.R.L, remains loyal to its style and its objectives, thus guaranteeing the success of its services. Our mission is based on providing optimum proposals and costs, aiming at achieving the best level of satisfaction for our customers, placing special attention on the personalized service and the corporate image of the company for whom we are providing the service. Our vision is to be one of the most efficient companies in the market for incoming tourism, responding efficiently and providing tailormade solutions adapted to your requirements. Our philosophy is based on the best understanding of market needs. Chavin Tours Office - Huaraz Perú Tierra Inka Office - Cusco Page1

6 Why Offer Peru A world of contrasts, with endless deserts, fertile valleys, majestic volcanoes, deep canyons, majestic snow-capped Andes, the immeasurable altiplano, lakes and lagoons, the deep Amazon, colonial cities, countless archaeological remains, its ethnic and living culture, and vibrant, indigenous society... happy and hospitable people.. An exotic, Spanish-speaking country, not overcrowded, with a rich natural beauty, and with its ancient cultures it is one of South America s most attractive destinations and one of the most important in the world. It is the holiday destination for everyone, groups or individuals, ideal for honeymoon couples, or families travelling with children. Great to combine business and leisure travel. An excellent proposal for incentive trips, events and conferences. A safe and peaceful country, Peru has experienced a reduction in crime following pacification, together with an improvement in the Peruvian economy, one of the highest increases in South America in 2012, obtaining 5.2% of the gross domestic product (GDP), making it an affordable country with a favorable exchange rate. Extensive, unspoilt natural beauty, a diverse climate, one of the countries with the most varied scenery and biodiversity on the planet (it has 84 of the 106 ecosystems on earth); with spectacular scenery where the desert, eternal snow-capped mountains and the Amazon jungle stand out. Many of its attractions remain undiscovered, but this is not the case of the recent discovery of Gocta Waterfall with a 771 meter drop, the third highest waterfall in the world. With more than one hundred thousand archaeological sites, it has a extraordinary historical legacy spanning over 5,000 years, from Caral, or from Chavín over 3,000 years up to the present day, through the Nazca, Paracas, Mochica and Chimu, the Inca periods and other equally important ones, such as Chachapoyas or Sechin, etc.. A place where different peoples converge, and where new and interesting discoveries continue to be made. Page2 Peru Destinations / Sales Manual

7 Ethnic cultures that preserve ancestral customs, the two languages Quechua and Aymara, including more than 40 Amazon dialects. Myths, legends, mysteries and colorful markets. It offers the visitor the mixture of Inca and Spanish Baroque, as a result of its rich mix of cultures that is projected in art, architecture, culture, religious harmony and surprising social diversity. It has Baroque cities, UNESCO World Heritage Sites, such as Lima, Cuzco, Arequipa, and not forgetting the beauty of Trujillo and Cajamarca among its towns with a colonial heritage. Peru is a paradise when about it comes to adventure sports such as trekking, climbing, rafting, paragliding, and surfing, (it has the biggest left wave in the world in Chicama), rallies and other sports. It is also ideal for specialized tourism, gastronomic tours, birdwatching, sport fishing, scuba diving, routes for volcanologists, etc. With an excellent service infrastructure and a growing development of its tourism infrastructure, also of note is the growth of national hotel chains and an impressive public transport fleet. It has a wide range of flights connecting with the world s major cities, including 22 flight departures with LAN, IBERIA and AIR EUROPE, not counting 5 flights via Paris and 7 via Amsterdam with KLM, or via Sao Paolo with TAM, with Avianca via Bogota, among other connections. It is an ideal destination to propose for travel packages or " Multi- Destination" trips as direct flights from Lima provide a link to the north of Chile, La Paz in Bolivia, Ecuador and the Galapagos Islands or Iguazu and Easter Island, as well as the Caribbean from Cartagena and Caracas, and even connect with Brazil (through the new Inter-Oceanic Highway) Great food for all tastes and budgets. According to The Economist its gastronomy is considered to be among the 11 best cuisines in the world, its recipes have crossed borders, and its restaurants are trendy. Page3

8 Why Work With Peru HCT Because of our understanding of the market, our innovation, competitiveness, experience and the facility to provide you with proposals tailored to your requirements, making us the ideal intermediary between the illusion of the journey imagined by the customer and experiencing it for real. Our experience is acquired from different tourism sectors (conventional, alternative, adventure, nature, luxury group and incentive tours and honeymoons are some of the themed trips we offer), which we have brought together and developed allowing us to specialize in each one of them, and to create, innovate and diversify in order to keep in line with the developments, changes and new trends in the sector. This experience, with the help of new technology and modern infrastructures, enables us to offer you the right product in line with market demands. OTHER BENEFITS TO CONSIDER: Own infrastructure, local offices, own tourist transport. An international, professional team presenting a unified image and personalized care in all destinations. Online support from our direct representative office in Madrid. In addition to support in training, workshops, presentations, delivering materials. The use of appropriate technology. We have a price quotation and reservation system which enables us to deliver quotations in Excel, with a complete breakdown of services, making it a useful tool to make changes. Page4 The most complete and innovative program, with routes designed for each tourist segment, taking into account our specialization in " tailor made travel in accordance with our customers availability, and taking special care in adapting or adjusting according to interest. Peru Destinations / Sales Manual

9 All of our proposals include options for extended content such as the Sacred Valley, or the Walking tour of Cuzco that takes 4 hours, or you can sleep in Aguas Calientes to reach Machu Picchu at sunrise in time to visit it before the crowds arrive. We offer nights in the Sacred Valley. Special care in selecting the right hotel, and excursions in SMALL groups. Development of detailed, daily itineraries, dossiers for holiday groups or incentive and personalized information sheets. Preparation of materials (welcome cards, sweets, souvenir passport, reports, etc.) with the corporate image of your company and/or the company we provide the services for, also the group or company image, if required. Apart from the Call Center available 24 hours a day in Peru (24-hour assistance provided), you have the support of our representative office for Europe in Madrid. Customer services and quality control. Monitoring your advance booking, during and after the trip. In Ollaytaytambo and Aguas Calientes (Machu Picchu) there are support supervisors. Product control and assessment, production statistics of each agency we work with. Page5

10 Important considerations when selling Peru DOCUMENTATION If you want to enter Peru it is not necessary to have a visa, so the only requirement is a passport valid for at least six months. VACCINES If you do not do the jungle tour, there are no obligatory vaccinations. For those who do the jungle tour, vaccines against yellow fever and malaria prophylaxis are recommended depending on the means of travel, shops, lodges, etc. We recommend you contact your local vaccination clinic for advice. WHEN TO TRAVEL All year. For open-air activities such as trekking, climbing, among others: from May to September (dry season). INCA TRAIL AND OTHER TREKS This does not operate in February. The rainy season is from October to April, but there are departures. Rainfalls are intense from January to March. JUNGLE PROGRAMS Although outdoor camping is not done, jungle programs operate all year. Rains are the same as above. ENTRANCE TO MACHU PICCHU, HUAYNAPICHU AND THE INCA PATH Please note that 2,500 entrance tickets a day are assigned for Machu Picchu, 500 for the Inca Path and 400 tickets operating in 2 shifts for the ascent to Huayna Picchu. Due to high demand, it can be difficult to obtain entrances for the Inca Path and reservation 2 to 3 months in advance is recommended if you wish to travel between May to October. The reservation for the entrance ticket and places for Huayna Picchu is made at the same time as for the entrance to the Archaeological Park, so customers are asked to let us know if they would like to confirm the trip. IMPORTANT INFORMATION WHEN CONFIRMING THE TRIP Names as they appear in passport, in addition to date of birth. Flight number and airline for international arrivals and departures. Anticipate whether climbing the Huayna Picchu hill; in order to manage entrance ticket and available places. Payment in advance will be necessary. Request for the trek along the Inca Trail, from May to October, is required at least 3 months in advance to get quota. MONEY The currency of Peru is the Nuevo sol, divided into 100 cents. The Dollar is the currency most accepted, but in cities it is possible to exchange Euros and traveler checks. You can pay by Visa or other card and you can get local currency from ATMs. TIME ZONE DIFFERENCES The time zone difference between Spain and Peru is 6 hours from October to March and 7 hours from April to September. Page6 DUTIES AND TAXES At the present time it is only necessary to pay duties for flights over the Nazca Lines (departure with passport required) and departure tax to the Ballestas Islands. You do not need to pay duties for internal flights, except for some destinations that will be advised, nor the US$32 duty payable on departing the country. These 2 categories are included in the air tickets. Peru Destinations / Sales Manual

11 In some National Parks in the Andes and the jungle there are protected areas where an entrance fee is charged. Please ask for details. IMPORTANT INFORMATION APPLICABLE TO ALL PROGRAMS: For flight arrivals into LIMA early in the morning (with LAN Airlines or Air Europa and Iberia) let us know if early check-in at the hotel is included. If not, on arrival at the hotel, leave luggage (facilities with the concierge or hotel lobby) as we will pick you up from the hotel to start the city tour in the morning. The Archaeological Museum in Lima is closed on Mondays. Alternative visit to the Larco Herrera Museum. Visits to the Cathedral in Cuzco and Lima are shorter on Sunday mornings. The Inca Museum in Cuzco is closed on Sundays. For the Arequipa City Tours taking place on Sundays, the Carmen Alto viewpoint, San Ignacio de Loyola Church and Cathedral are closed. The Hiram Bingham train does not operate on Sundays. For programs with elements in the North, which include Huaraz and Trujillo Chiclayo, please note that the Royal Tombs Museum, the Sican Museum and the archaeological site and Chavin museum close on Mondays. Page7

12 Major Attractions CAPITAL COLONIAL CITIES LIMA Lima was founded in 1535, its historic center, declared a World Heritage Site by UNESCO, offers spectacular examples of baroque architecture. An endless source of culture, it has a wide range of museums and archaeological monuments in the city and its nearby beaches. It also offers a range of restaurants and welcoming places, where you will able to try delicious cuisine resulting from the mix of European, Asian and Andean cuisines. CUSCO After being considered the center and sacred city during the Incas Empire, it became a symbol of cultural ethnicity, as much architectural as cultural, between the Incas and the Spanish in the colonial era. The earthquake of 1650 turned it into ruins and a city was reborn with prominent development of typical cusqueño art as much in architecture, as in the woodcarving and painting. All this history has made it one of South America s touristic centers forming the gateway to many interesting attractions., Among those which stand out are without a doubt the citadel of Machu Picchu and the Sacred Valley. AREQUIPA Surrounded by the desert and mountains, it is a beautiful city of convents, churches and colonial houses, declared a World Heritage Site by UNESCO. Only 3 hours from the impressive Colca Valley you will find beautiful landscapes surrounded by terraces, mountains and volcanoes, llamas, alpacas, vicunas, vizcachas and the Colca River. TRUJILLO Known as the "city of eternal spring" for its privileged climate and festive atmosphere, it has countless archaeological attractions including Chan Chan, the largest mud city in the Americas and ancient Chimu capital, declared a World Heritage Site by UNESCO in The city also has splendid Colonial architecture notably the Cathedral, the Archbishop s Palace, La Compañía church, the monastery El Carmen and colonial houses. CAJAMARCA A historic native city with enormous charm. On the white façades of the two-story buildings the wooden balconies and the typical tiled rooves stand out, and some colonial houses maintain their enormous flint doorways. Its streets are narrow and steep. In the center of its main square, religiously protected by the cathedral and the church of San Francisco, remains a stone fountain dating back to the 17 th century. But Cajamarca is, above all, a historical city, whose name is closely linked to two personalities who marked the end of the Inca Empire, Francisco Pizarro and Atahualpa, the last king of Tahuantinsuyo. Page8 Peru Destinations / Sales Manual

13 ARCHAEOLOGY AND NATURE CARAL The Sacred City of Caral, which has changed Peruvian history and the world, is becoming a major destination for archaeology lovers. The city was built 5,000 years ago, in the same era as the Sumerian cities of Mesopotamia, the Saqqara pyramid in Egypt, the India markets and the first cities in China. HUARAZ Strategic location to get close to the ruins of Chavin, cradle of the Peruvian civilization and starting point for a wonderful tour of traditional Andean towns, transparent lakes, stunning snowcapped peaks and important archaeological monuments as far as the Huascaran National Park, among whose attractions are glaciers, lakes and water fountains, with different routes within the Cordillera Blanca. It was declared a Natural Heritage Site by UNESCO. CHICLAYO "City of Friendship", and a few kilometers from the sea, it is the place where important pre-hispanic cultures were developed such as Mochica and Lambayeque, whose remains found at different times and in different circumstances, continue to surprise the world and whose legacy is reflected in the interesting, modern museum of the Royal Tombs of Lord of Sipan. IT IS COMBINED WITH TRUJILLO AND HUARAZ. KUELAP Discovered in 1843, 60 years before the citadel of Machu Picchu; it is the jewel millennial Peruvian archaeology, built by the Chachapoyas, a fierce people who for years resisted the Incas. Located at the top of rocky cliffs and guarded by a giant defensive wall, its interior Kuelap houses circular compartments with decorative friezes. In the area also visit also the third highest waterfall in the world, the GOCTA WATERFALLS. ICA A long tradition associated with the desert and agriculture surrounds the city of Ica, capital of the province of the same name. The strong winds that raise clouds of sand, locally called Paracas, have formed unique sandy dunes and the famous plains of Ica, jealously guarding the mysteries of ancient regional cultures, whose vestiges can be seen in its interesting regional museum. Despite water scarcity, residents have been successful with agricultural development. PARACAS 42 km from Ica is the Paracas National Reserve, 335,000 hectares that is not only a natural paradise of rich and varied wildlife, but also an important archaeological site in which there are traces of the ancient Paracas culture dating from 700 BC to 400 AD, a town of great weavers whose mantles of various colors are true works of art. NAZCA 142 km from the city of Ica lies Nazca city that keeps its ancestors secrets, great master potters and authors of the huge and impressive network of lines and drawings that extend over the plains, consisting of more than 70 gigantic figures and 10,000 lines set in the land, which have been declared Cultural Heritage Site by UNESCO. Page9

14 MACHU PICCHU AND THE SACRED VALLEY The enigmatic complex of Machu Picchu, the most important and beautiful legacy of the ancient Peruvians is the Historical Sanctuary part of the same name, which is one of the few places in America declared a Cultural Heritage Site by UNESCO. A unique place in the world, set on top of a mountain that dominates the deep canyon of the Urubamba River in the tropical forest, it was both a center of worship and astronomical observation and private family homestead of the Inca Pachacutec. The Sacred Valley, is home to an extensive set of archaeological remains that articulate one of the most traveled Cusco circuits and extends through the Urubamba valley. Among them is the fortress of Pisac with its solid granite blocks, and the SALINAS DE MARAS, MORAY AGRICULTURAL LABORATORY, and the beautiful terraces, fortress and the OlLLANTAYTAMBO Inca town with its temples for worshipping water and the sun built in colossal rocks moved to the top of the mountain on which it stands. LAKE TITICACA The highest navigable lake in the world and one of Earth s wonders, it contains numerous islands whose inhabitants, the Uros, descendants of one of the oldest towns in America, have preserved ancient customs and traditions. They live on "floating islands" artificially made with totora, and navigate through the area in their traditional boats also made of totora reed. At the shores lake the city of Puno in Peru and in Bolivia Huatajata, collect samples of the Tiwanaku culture, the highest expression of the Aymara people. JUNGLE PUERTO MALDONADO The province of Madre de Dios, known as "the capital of biodiversity", offers one of the best ways to enjoy the Peruvian Amazon. Its proximity to Cuzco and the most renowned protected areas such as the Tambopata National Reserve and Candamo make the jungles of Puerto Maldonado a natural paradise. This exceptional region remains one of the world's virgin forests and it can be visited from several camps located at the shores of the rivers Tambopata and Madre de Dios. One of the most interesting points is the tour to the Collpa de Guacamayos, a place where these birds come seeking salty minerals providing a natural show full of magic and color. IQUITOS Immersed in the Amazon region of Peru seen from the air, it stretches like an immense green mantle whose boundaries are endless, and is connected with the world only by air and via the Amazon River. Apparently distant, this city whose splendor lasted until the last quarter of the 19 th century with the rubber boom is, together with its surroundings, one of the region s most important tourist attractions. Page10 Peru Destinations / Sales Manual

15 Procedure for sale, reservations and general conditions NAME OR REGISTERED COMPANY NAME Travel & Tourism Agency Huaraz Chavín Tours S.R.L. NIF (R.U.C IN PERU) (Taxpayer's unique registration number) HEADQUARTERS ADDRESS OR MAIN OFFICE Calle Lino Alarco 157 Miraflores Lima Perú Our main office in Lima will be responsible for the operational control, therefore and for convenience, we provide the contact phone numbers DURING OFFICE HOURS (Monday to Friday from 10:00 to 18:00 hrs.) and especially for 24-hour support. TELEPHONE SWITCHBOARD Calling from abroad: Fax: HOUR HOTLINE Calling from abroad: Website: hct@chavintours.com.pe ASSISTANCE FROM REPRESENTATIVE OFFICE - EUROPE (MADRID) Contact: Eric Gordillo H. Address: C/Alcalá 179, Bajo 1º Madrid / Spain. Fax: Phone: eric@chavintours.com.pe / infohctmad@chavintours.com.pe Note: Support in producing tailor made itineraries, information about destinations, excursions, accommodations, frequency and bus schedules, internal flights, etc. PROCEDURE FOR RESERVATIONS SALES AREA / BOOKING / ESTIMATES & RESERVATIONS (Lima-Peru) Contact: Nayda Huaychao Villa: ventas@chavintours.com.pe Holiday groups and Incentives: Gaby Villanueva: ventas1@chavintours.com.pe Telephone and fax calling from outside the country: Phone: Fax: ventas@chavintours.com.pe Once services are requested, and in accordance with government regulation, to issue domestic air tickets, railway services and other services such as the Inca Trail, it is important to send us the following mandatory information from customers: First and last names (as in passport). Passport number, with at least 2 weeks validity after the end of the trip. Date of birth. Page11

16 File number or application reference. Flight number information and arrival time at the first point where services begin, to coordinate transfers and /or assistance, and delivery of documentation for contracted services. Send this information to Quotes and reservations: Nayda Huaychao: HCT Huaraz Chavin Tours S.R.L. The product co-ordinator will confirm the services subject to AVAILABILITY. Important: When making airline reservations, customers should include our Peru office details (Huaraz Chavín Tours ) to arrange boarding passes and other documentation. AMADEUS Enter the required information using an APS T TTRR Perú HCT- Huaraz Chavin Tours. OTHER GDS SYSTEMS Enter the required information using an OSI YY element stating CTC T TTRR Perú HCT- Huaraz Chavin Tours. OTHER NOTES FOR COMPLETING THE RESERVATIONS: * The travel agent selling the tour must send us: - THE RESERVATION REFERENCE NUMBER - PROGRAMME NAME (Indicate if there is any change and/or extra or optional element). - HOTEL CATEGORY. - PRINT OUT SHOWING INTERNATIONAL AND INTERNAL FLIGHTS (remember to include our contact in Lima in the PNR), * Our Booking Center in Lima will send you a STATUS note with our confirmation number: R-XX, showing services and hotels as OK, WL or RQ, TRAIN TIMETABLES AND DEADLINE OR EXPIRY DATE FOR ISSUING TRAIN TICKETS + ENTRY TO MACHU PICCHU, ETC, ETC. * Once everything is confirmed and the sale is completed, you will just need to issue a general services voucher for the relevant program and category, and an information pack, including all the documentation and supplementary information (and the minimum number of vouchers requested), will be ready for you on your arrival in Lima. Note: Always remember to ask about the Huayna Picchu option, as this must be bought at the same time as the entry to Machu Picchu. PAYMENTS AND DEPOSITS Once the reservation is confirmed and before your customers arrival, our accounts department will send the estimate-invoice for payment. INDIVIDUAL PASSENGERS Full payment 30 days before start date or the date specified on the confirmation receipt (whichever is earlier). If there are further sales, arrangements will be coordinated for making a single payment. GROUPS Payment of 50% of the services on reconfirmation of the reservation (minimum 45 days); full payment 15 days before start of tour. Page12 Peru Destinations / Sales Manual

17 BANK TRANSFERS IN U.S. DOLLARS Payments must be made directly from your Bank to our principal office account in Lima: Banco de Crédito Peru: Recipient : Agencia de viajes y turismo Huaraz Chavin Tours SRL Currency : U.S. Dollars. Bank : Banco de Crédito del Perú (Headquarters) Location : Av. J. Centenario, 156, La Molina - Lima, Peru Swift Code : BCPLPEPL Account Nº. : (U.S. Dollars) BBVA Continental: Payee : Agencia de viajes y turismo Huaraz Chavin Tours SRL Lino Alarco 157 Miraflores Lima-Peru Currency : U.S. Dollars Bank : BBVA CONTINENTAL Location : Av. República de Panamá San Isidro Swift Code : BCONPEPL Account Nº : (U.S. Dollars) Note: Handling charges must be paid at time of deposit and never be deducted from the amount to be paid. In order to avoid charging for or passing on additional commission charges by the intermediary bank (when no agreement exists between the bank in Peru and your bank), we request that you ask us to advise which are the banks in your country where an agreement exists OTHER AREAS OF THE COMPANY GENERAL ADMINISTRATION Contact: Manuel Gordillo Henostroza Telephone by calling from outside the country: Fax. Calling from abroad: Mobile phone, calling from outside the country: manuel@chavintours.com.pe ADMINISTRATION DEPARTMENT (ACCOUNTING) Contact: Nancy Palacios Telephone and fax calling from outside the country: Fax: npalacios@chavintours.com.pe TOURIST TRANSPORTATION DEPARTMENT Contact: José Gordillo H. Telephone and fax calling from outside the country: Fax: transporte@chavintours.com.pe DEPARTMENT FOR ADVENTURE TOURISM AND PROJECTS CONTROL AND EVALUATION Contact: William Gordillo H. Telephone and fax calling from outside the country: Fax: wgordillo@chavintours.com.pe OPERATIONS AND QUALITY CONTROL Contact: Percy Jaime Telephone and fax calling from outside the country: Fax: operaciones1@chavintours.com.pe Page13

18 MAIN CONDITIONS RATES The program rates are expressed in U.S. dollars, they are NET per person. These rates are exclusive to nonresidents. These rates are subject to change, for this reason we reserve the right to change any quoted rate. GUIDES IN OTHER LANGUAGES Guides in English and Spanish have no additional charge. In any other language there will be an extra charge, which will be quoted and advised when applying for this service. PAYMENTS AND DEPOSITS Once you get the confirmation of booking and before your customers arrival, our accounts department will send you the invoice for payment. GROUPS To reconfirm the booking (45 days minimum) a payment of 50% of the services. Before the group arrives, full payment 15 days in advance is necessary. CANCELLATIONS AND REFUNDS Cancellations and refunds will be only be treated as such if made in writing. If you cancel 25 days in advance, you will receive a full refund less administration charges, and less any cost or penalty that airlines, hotels or other services consider non-refundable, except in the case of Orient Express and Inkaterra chain, both of which charge cancellation fees between 45 and 30 days, as well as Camino Inca and others indicated with the confirmation of the applicable services. For cancellations made less than 25 days and more than 10 days prior to departure date, 5% of the quoted price will be deducted, plus other unrecoverable costs from airlines, hotels and other payments. " For cancellations made less than 10 and up to 3 days before departure date, 10% of the quoted price will be deducted, plus other unrecoverable costs from airlines, hotels and other payments. Cancellations made less than 3 days before departure date or no shows are subject to a penalty of 100% of the total amount of services paid for. Once the services begin, the unused portions of services will not be refunded under any circumstances. CANCELLATION OF PROGRAMS WITH FIXED DEPARTURES Peru HCT will inform its customers, when a tour CANNOT operate due to the lack of minimum group (10 people.) 25 days before departure date. It may be possible to guarantee the same route, if it is made as an individual trip outside the conditions for fixed departures, provided the customer accepts it. RESPONSABILITIES HUARAZ CHAVIN TOURS SRL s responsibility is limited and it acts as an intermediary or agent between the passengers and companies providing services such as: trains, car rentals, airlines, hotels, restaurants, etc. Damages such as: losses, air and transit accidents, legal problems, illness, theft of luggage or personal belongings, passengers death, delay or irregularities caused by natural accidents will not be assumed by Huaraz Chavin Tours SRL. Huaraz Chavin Tours SRL, reserves the right to change or cancel an itinerary. We also consider that it is the responsibility of passengers to bring with them their documents and luggage and we suggest taking out insurance to cover loss or damage and also suggest getting accident insurance, as well as coverage for medical care. Page14 Use of vouchers, coupons and / or tickets, constitutes your acceptance of all terms and conditions specified in this document. Similarly, these coupons or vouchers in the absence of any written contract between Huaraz Chavin Tours SRL and customers and therefore, the arrangement of services made by Huaraz Chavin Tours SRL and suppliers, constitute the acceptance of terms and conditions specified in this document. Peru Destinations / Sales Manual

19 Our Sociocultural Commitment PERÚ HCT: SOCIAL ACTION As part of our social support to different NGO foundations, which aims to promote improvements in living conditions, nutrition and child health, especially for new born babies, infants and young children, it is also possible to arrange a visit to and possible collaboration with organizations such as SOS Peruvian Children s Villages. Some of its activities include working to improve child nutrition, and providing educational support through establishing new libraries or donating school materials and / or improving educational s facilities or rural schools. PERÚ HCT: RAICES CULTURAL CENTER The program or itinerary includes a visit on behalf of your company to Raices Cultural Center, belonging to Peru HCT to visit exhibitions that have been arranged by our socio-cultural cooperation division, where little-known artists, producing high quality work, but who have never had the opportunity to show their art, exhibit. Similarly, our group customers, will enjoy a small performance of Andean music, as an introduction for the Pisco tour (Pisco sour is a cocktail and Peru s national drink), and also you will receive a multimedia CD with photos of places visited and surprise photos of participants. PERÚ HCT: FAIR TRADE Delivery of souvenirs: Local ceramic crafts (Chulucanas Art). Our contribution enables more income to artisans in order to avoid intermediaries and thus the reduction of a fair income. Our mission is to pay a fair price, also recognizing the quality of work and the workforce employed. A direct payment to producers and artisans, also special credit counseling for inputs, machinery and equipment. The technique of current artisans is based on the experience of ancient ancestral cultures. Chulucanas differ in their excellent finishing and colors which are not as strong as others, totally different from ceramics made in different regions of this mystical country. Moreover, due to the type of craftwork that is made, a limited number of exclusive pieces of work are produced. PERÚ HCT: DELICIOUS PERU, VERY TASTY Peruvian cuisine, according to a survey by The Economist, is one of the 11 most important cuisines in the world because almost everything is delicious, varied, original, and authentic. Therefore, our organization takes special care with the selection of restaurants, as well as markets, so that you can enjoy Peruvian food which has crossed borders, is of international renown and is certainly one of the attractions of this trip. Page15

20 Homestay Tourism The rich cultural diversity of Peru is based on the history, tradition and present of their communities; which occupied much of the country and complement and add special value to its tourist attractions. For visitors interested in meeting and interacting with other cultures, visiting native communities will become their main motivation for travel, coupled with the opportunity for a closer appreciation of artistic craftsmanship and the challenge of being a reference point for responsibility in the conservation of our cultural and natural heritage. Our responsibility with these communities is not based on preserving a culture just for observation or just as a product, what we seek is to promote and foster their inclusion and participation in the process of globalization, making tourism a source of income, as well as a conservation tool for history and nature. Over a decade ago Perú HCT-Huaraz Tours S.R.L, began working with the Amantani and Takile communities, and later with the Llachon community in Capachica, among others, supporting their projects for what is now called sustainable tourism, namely, using their homes for accommodation, promoting their local handicrafts cooperatives, etc. All this makes your visit to Lake Titicaca a very special, unique experience. With this experience six years ago we started to support the community of Humacchuco in the Cordillera Blanca in a tourism project called "Huáscar Wandy', by creating new programs and working on logistics and infrastructure for the development of its tourist activities, as well as its educational, agricultural and health requirements among others. Always in harmony with the environment and as the face of sustainable tourism, we have now expanded our proposals and offer this type of journey in the community of Chinchero, near Cuzco, in the community of Queros close to the rainforests of Manu, and the area of the Colca Canyon. Page16 Peru Destinations / Sales Manual

21 PERU, a choice for incentive travel One of the most comprehensive destinations on the planet offering all the key elements for an incentive trip. A world of contrasts: endless deserts, fertile valleys, majestic volcanoes, deep canyons, the Andes, lakes and lagoons; the lush forests of the Amazon; colonial cities; countless archaeological sites, its living cultures, its bustling society whose mixture of cultures is projected in the art, the architecture and religious harmony. In addition to this it offers an excellent hotel infrastructure, boats, trains and vehicles, not forgetting specialized guides and its cuisine, considered one of the best in the world. Innovative proposals that make a difference What do we sell? In this complex activity, what we sell to our customers are ILLUSIONS, therefore our responsibility is to convert these illusions into reality. Our way of travel We are constantly developing alternatives from when our customers arrive, during visits, meals, and other options - with the intention that your passengers experience is entirely positive and satisfactory. This creativity makes our product stand out from others in the market; our product allows customers to gain a better understanding of the sites and areas visited and have the opportunity to get to know some of the lesser-known areas that are of high interest, but remains competitively priced. Safe country: following pacification Peru has experienced a reduction in crime levels, together with an improvement in the Peruvian economy, making it an affordable country. Vast expanses of nature in its purest state and diverse climates. Peru is a country with some of the most varied biodiversity and landscapes on the planet (it has 84 of the 106 land-based ecosystems). With more than 100,000 archeological sites, it has an extraordinary historical legacy stretching more than 5,000 years, from Caral, or from Chavin with 3,000 B.C. to the present day, passing by Nazca, Paracas, Mochica and Chimu, Inca and other no less important as a Chachapoyas or Sechin. Page17

22 Details and proposal for incentive travel Welcome: A welcome drink, "Pisco Sur", which is our national drink. Welcome dances: A warm welcome by couples dancing Peru s traditional dances, the "Marinera" or "Pasacalles", folk groups or an Andean band. Reception with a chorus of children or University Tuna is also featured. Exclusive cocktails, meals or dinners: cocktails, lunches or dinners, given in private Houses, typical Haciendas, colonial mansions or historic buildings. Some of the most traditional artistic shows, such as Peruvian Horses, fireworks or Andean dances. Culinary Activities Perú con mucho gusto : Pisco Sour preparation contest. Cooking lessons and wine-tasting workshops, and visits to local food markets to purchase the ingredients to prepare some of our traditional dishes. Gastronomic Tour including a lecture by a renowned chef. Outdoor activities: Different alternatives, such as paragliding, mountain biking, rafting or hot air ballooning, hiking or horseback riding. Brunch included. Dinner by candlelight in the Ica desert, after sand racing in "bogies" or "sandboarding". Inca Trail express, through the ancient trails in the Machu Picchu with a brunch and champagne on arrival at the archaeological park. Explore the Inca ruins, including a visit to Huayna Picchu, "young mountain. Short walks in the salt mining area of Maras, brunch. Pachamanca option, a traditional cooking method using an earth oven also offered (using tents and tables). Same option in the ruins of Pisac. Home stay tourism, spending the night in the community of Llachón (basic accommodation) on Lake Titicaca or Humacchuco, near Huascaran National Park in the Cordillera Blanca. Trekking Route Lodge: Salkantay Mountain Lodge. Amazon River Cruises: MV Aqua Expeditions and Aria, luxury cruises, crossing the Pacaya Samiria Natural Reserve. Dolphin I and Dolphin II, other alternatives in the same area, as well as vessels MV Jungle Expedition, or the MV Arapaima sailing the Amazon from Iquitos to the border with Colombia and Brazil iv. Navigation and Deep Sea Fishing: private boats equipped with modern navigation aids and specially prepared for the activity of fishing. Flights in light aircraft and helicopter flights: Flight over the Nazca lines, from Lima, Pisco, Ica and Nazca. Flight over the Colca Canyon from Lima, Nazca and Arequipa. Flight over the jungles of Manu or Puerto Maldonado from Cuzco. Flight over the archaeological parks of Tucuman and Sipan (Huaca Rajada) from Chiclayo. Page18 Peru Destinations / Sales Manual

23 Cultural and social activities: Exhibition and presentation of new projects for helping schools, medical centers, churches, or NGOs in our Cultural Center in our main office in Lima. Visit artisans, textile workshop, Inca agricultural terraces or trip to the salt mines, painting classes in the Andes, intensive classes to learn to play Andean instruments. Incas - Andean Cosmo vision ceremonies: ceremony of "payment to the Earth, or Pachamama". Dusk in Machu Picchu, Sacred Valley or Sillustani on Lake Titicaca. Inca Wedding, a sample of this traditional ceremony, with the participation of a couple from the group. Meditation and mysticism experience in Machu Picchu or Lake Titicaca, led by a Shaman who will introduce us to the magical rites and spiritual Andean. Lecture and presentation at Cusco s planetarium, in the Casa Andina Sacred Valley or at the Planetarium Maria Reich in Nazca. Souvenirs (with the customer s company logo): multimedia CD with photos of the places visited and ' surprise photo ' of the participants. Custom poster photo of Machu Picchu group in a group photo. Health and wellness (Hotel and thermal SPA tourism): Wellness session: massages and natural treatments derived from native plants, with Inca and present-day techniques. Itineraries that incorporate the best spa deals, as well as a selection of the best SPA hotels (hotels with own hot springs such as Laguna Seca in Cajamarca-Baños del inca; Colca Lodge in the Valley of the same name, etc.). Corporate Image: HCT Peru - Huaraz Chavin Tours, will request the logo of the company or institution to which the group belongs in advance for the artwork printing, as well as the corporate image of your company (logo or symbol of the agency or tour operator with which is arranging the services). Page19

24 Product Designed in such a way so as to cover all concerns and needs of any client, these programs are flexible and can be complemented by any extension in order to provide a tailor made program. For programs such as birdwatching, homestay tourism, alternative and adventure programs, amongst others, as well as incentive programs, river cruises through the Amazon and Pacaya Samiria and combinations with neighboring countries, quotations can be provided upon request. HOW WE OPERATE IN THE DESTINATION? Generally a minimum of 2 people, but we can also quote for individuals. Daily departures in direct flights by IB, UX, LAN, AF, KL, etc. Some programs are FIXED GROUP DEPARTURES with a TOUR GUIDE. Internal flights with regular airlines by reputable, international prestigious companies, LAN, STAR, PERUVIAN AIRLINES and LC BUSRE. Hotels inspected by us, covering all categories and encompassed in the different circuits in First and Top Tourist categories. We work with an expert, professional team that knows each region, and also guarantees a quality service and a rapid solution for any problems that may arise at the destination, always giving you the best support. ITINERARIES The programming of itineraries take into account very important technical aspects such as: Size of the country: It is three times the size of Spain, and circuits have been diversified taking into account the most relevant destinations that the country offers. Traveler availability: adapted to what the market demands (according to statics for a Spanish traveler profile for a long-haul destination, an average travel period is 12 days to 2 weeks). Travel Motivation: Proposals cover the traveler s main expectations: Archaeological-Ecological-Ethnic, etc. Acclimatization: This is essential, visits are scheduled in gradual ascent, from the lowest and progressing to the highest. Taking into account the geography of the country, there are going to be destinations from 20 m.a.s.l. to 3,820 m.a.s.l. and we will pass routes over 4,000 m.a.s.l. Sequence: It is important that the development of the route matches the level of the trip s expectation (it is very different to start our journey in Cuzco-Peru, as this will result in a lower expectation than in other destinations). Extensions: We have taken special care with the end of the itinerary to allow the best and most suitable extensions options. The programs are versatile and the possibility exists to add or remove services. The quotes developed in our system are broken down service by service, making this an important booking tool, whether it is a journey programmed for an individual, or group, or one of our specialized trips. INTERNAL FLIGHTS The Internal Flights are not included in our quotes and there are two ways of booking them: Page20 1) Directly with Lan Airlines, flying the international leg with them or Iberia offer COMPETITIVE PRICES in the form of an add on ( maximum two flights OW ) or even better, if you make 3 flights South America Air Pass coupons can be used. Peru Destinations / Sales Manual