This December, LTPDL1 & RFHDL celebrated their first birthday with great style and panache. The enthusiastic staff members of the twin hotels put

Transcription

1 December 2014

2 DIAL Turns a Year Old! This December, LTPDL1 & RFHDL celebrated their first birthday with great style and panache. The enthusiastic staff members of the twin hotels put together a delightful evening of dance, music and games called Sparsh. Designed to enchant everyone, the event encapsulated a panorama of cultural performances, folk and patriotic singing including Bollywood numbers performed by our very talented and self styled dancers. Mention worthy are our differently abled colleagues who left no stone unturned in setting the evening ablaze with their spell bounding contributions. Adding extra spice to this razzmatazz was the delectable Purani Dilli ka Khana, that left everyone asking for more.

3 Republic of Noodles wins Times Food Award 2014 Republic of Noodles, Lemon Tree Premier, Ulsoor Lake, Bangalore has brought us another laurel by winning the prestigious Times Food Award presented in association with Times City and Bangalore Times under the Best Pan Asian Cuisine, Casual Dining category. The award was received by Mohinder Singh, the Hotel General Manager and Akash Bhatia, the Resident Hotel Manager at the ITC Gardenia, Magnolia, Bangalore on 8 th December. Chef Surojit along with his talented team were also felicitated on this occassion. The Food Oscars were graced by close to 500 guests including celebrities from the world of Business, Fashion & Bollywood. The team delighted the guests with their signature dishes making it the most memorable night of the year 2014 in Bangalore. Timescity.com and Bangalore Times commended RON for its delectable pan-asian cusine and for making eating out in Bangalore a truly pleasurable experience. Congratulations Team LTPBL1, here s wishing many more milestones to you.

4 Shantanu Kumar Das, Assistant Food & Beverage Manager, Red Fox Hotel-Delhi Airport was awarded the 'Unsung Hero of the Year Award 2014 by Hotelier India in a glitzy ceremony on 12 th December 14 for his initiative in training Employees With Disability especially his work pertaining to employees with Down s Syndrome. Congratulations Shantanu!!

5 Govinda (born Govind Arun Ahuja) ace actor, politician, original King of Comedy and everyone s Hero No. 1 recently visited LTPDL1. Govinda appeared in several commercially successful films in the 1990s and was one of biggest superstars of his era. Chi Chi, as he is lovingly called has received several Filmfare Awards and Zee Cine Awards. Having made his debut in Ilzaam in 1986, he has appeared in over 165 Hindi films. In June 1999, Govinda was voted as the tenth greatest star of stage or screen of the last thousand years by BBC News Online users Rajpal Yadav recently visited LTPDL1. Born in Uttar Pradesh, he was associated with Shahjahanpur theatre and performed in lots of plays before going to Lucknow for theatre. He then pursued acting in National School of Drama, Delhi before moving to Mumbai to follow his dreams. A Sansui Screen Awardee, he is popular for his roles in Hera Pheri and Garam Masala. He has also done a Hollywood movie in the year 2014 called- Bhopal: A Prayer for Rain.

6 Top Mentions Meet our who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service Deepika Jaiswal Front Office LTPJP1 168 Komal Vijay Front Office RFHJP 111 Chinchu Thankachan F&B Service RFHJP 99 Anindita Das Munshi Front Office LTPDL1 86 Paramjeet Ohlan Front Office RFHDL 82 Lovely guest feedback letters for various employees across India LTPHY1 LTHCN LTPBL1 RFHJP

7 United Colors of Lemon Tree Lemon Tree saluted the undying spirit of our differently abled colleagues on World Disability Day 3 rd December, celebrating the beautiful inclusiveness that is deeply embedded in our DNA. LTHHY1 LTHAH LTPBL1 LTHWF A gleaming smile, a song on our lips and an ability to never let things go unheard; with an ever increasing dedication, we march on. Yes we did, we can and we will. We Believe! Here s hoping the world feels as proud as we do today and pledges to wear this sentiment on its sleeve for aren t we all differently abled!

8 From LTPBL1 Files Some luggage of a guest was mistaken by another guest as his own and got carried off to Mysore. Realizing that the guest s bag had to be fetched back, Nagaraju volunteered to travel by bus on his day off and brought back the luggage on the very same evening, thus saving the hotel the expense of sending a dedicated car for this. From LTPHY1 Files When the hotel tailor did not turn up for his shift due to illness, Surinder had his work cut out, to get a guests trouser stitched and delivered the next day as promised. After his shift got over, Surinder took the initiative to find a competent local tailor and got the guest s trousers stitched, dry-cleaned and delivered as committed to the delighted guest. From LTPBL1 Files Rishabh helped a guest who was looking to purchase a new trolley bag by not just providing him with the necessary information he sought but also by offering to get his old trolley bag repaired. He took the guest s old trolley bag and hopped several shops before getting it repaired and delivered to the hotel. The guest profusely thanked him for his initiative. From RFHDL Files Deepak, Abhyaraj, and Rahul ensured that a Foreign National guest s musical performance at Hauz Khas went smoothly by helping out as event coordinators. Since, the guest did not have an Indian network number, our Three Musketeers not only liaisoned with the guest s event company but also visited the venue with the guest to settle all arrangements, thus, guaranteeing the Irish Embassy function was a hit. Way to go trio! From LTHCN Files While cleaning a room, Alam found a large sum of money in an open e-safe. He escalated the same to the floor supervisor and the guest was handed over his rightful money to the exact amount. Well done, Alam. It once again stands proved that Honesty is the best policy and one of the core values of Lemon Tree.

9 From LTHGB Files From LTPHY1 Files Rahul offered a distressed lady guest a ride to LTHGB when a local cab driver mistakenly dropped her at LTPHY1 late at night, not realizing that a new hotel in Hyderabad had opened. Since the guest was reluctant to hire the hotel cab, Rahul offered to drop the lady guest and her kid to LTHGB. Later, he came back to the hotel to complete his shift. Ranjith accompanied a guest for a day-long sightseeing of Hyderabad on his day off. The guest who was earlier hesitant to step out alone, enjoyed the personalized service given by Ranjith and was impressed by his thorough knowledge of the glorious city. The itinerary of the tour included monuments, popular eating joints to frequently visited shopping complexes. From LTHGB Files When Pranay got to know that the guest had lost his mobile handset during his visit to Tirupathi, he proactively called the guests number and got in touch with the person who had found it. He then coordinated with his friend in Tirupathi and oragnised the delivery of the phone back to the guest. From LTHAR Files Ramchandra coordinated with the local Airport personnel and made sure that a guest s mobile phone, that the guest had unknowingly left in the hotel lobby, reached him well before his flight took off. The guest was overwhelmed by the proactive response of the hotel and thanked Ramachandra for going beyond the call of duty to deliver his mobile.

10 LTHDN: Belle! Belly! DIAL: Southern Spice LTHCD: Maiden Oval LTHIN: Go Fish LTHAR: Krooning Knights

11 Bubble Burst LTHEC Bright New Ideas LTHAH Smashing Competition LTHEC Vs Keys Hotel Pune Warriors LTHHP Aiming for the Queen LTABR Color me Bright LTHCD Art Attack LTHWF

12 Lemon Tree Premier FINANCIAL PERFORMANCE FOR Total Revenue (Rs Lakhs) RPD Lemon Tree Hotels DECEMBER 2014 LTPBL LTPGN LTPHY LTPJP LTPDL Total Revenue (Rs Lakhs) Red Fox Hotels RFHED RPD RFHJP RFHHY RFHDL Total Group Total Revenue (Rs Lakhs) LTHAH 113 LTHAR 181 LTHEC 160 LTHCD 81 LTHCN 140 LTEDM 54 LTABR 201 LTHUV 46 LTHIN 92 LTVLR 46 LTHHP 105 RPD Total Revenue (Rs Lakhs) RPD LTHWF 75 LTHDN Total LTHCN LTHGB

13 Lemon Tree Premier Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return GSTS 2014 LTPBL % 93.93% 89.41% 96.98% 97.05% LTPGN % 93.81% 89.60% 97.65% 94.79% LTPHY % 93.99% 92.27% 98.68% 95.92% LTPJP % 92.85% 91.16% 97.44% 91.15% FOR DECEMBER LTPDL % 91.87% 88.37% 96.87% 93.95% Lemon Tree Hotels Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return LTHAH 90.61% 91.22% 89.08% 96.47% 93.88% LTHAR 89.62% 89.93% 87.65% 95.96% 93.98% LTHEC 90.40% 89.94% 90.80% 97.64% 94.87% LTHWF 89.48% 91.22% 88.82% 95.18% 95.19% LTHCD 88.98% 88.68% 87.36% 93.68% 95.21% LTHCN 86.68% 86.98% 82.05% 92.23% 89.28% LTEDM 94.03% 94.83% 90.90% 98.57% 97.77% LTABR 90.10% 92.01% 83.91% 96.49% 90.38% LTHUV 88.72% 90.74% 83.92% 94.03% 94.86% LTHIN 90.38% 91.28% 88.85% 97.99% 96.49% LTVLR 86.44% 88.46% 79.82% 91.94% 88.31% LTHHP 87.79% 88.14% 83.58% 92.77% 93.01% LTHDN 91.72% 92.11% 88.96% 97.09% 96.59% LTHCN % 90.55% 86.65% 92.11% 95.22% LTHGB 90.12% 89.48% 86.37% 95.68% 94.44% Red Fox Hotels Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return RFHED 89.81% 92.16% 89.76% 95.75% 94.57% RFHJP 89.76% 92.32% 90.62% 97.04% 96.03% RFHHY 89.18% 89.90% 85.63% 95.74% 93.42% RFHDL 92.73% 97.63% 90.39% 96.98% 97.06%

14 Raghvendra CK Security LTPBL1 Sumit Kumar FO LTPGN1 Shiva Kumar HK LTPHY1 Rajat Roy F&B Service LTPJP1 Karandeep Singh FO LTPDL1 Md. Zubair Shaikh HK LTHAH Sachin Bhirud F&B Pdt LTHAR Bharat Bhushan FO LTHEC Narayan HK LTHWF Prabhu FO LTHCN Sunil Chauhan HK LTHDN Inder Singh Stores LTHUV Mohit Agarwal F&B Service LTEDM Pankaj Kumar F&B Service LTABR Gurdeep Kaur HK LTHCD Vipul Thakur Sales LTHIN Raghu B N HK LTVLR Nirmal Sahu Sales LTHHP Manju HK LTHCN2 Naveen Kumar Engg LTHGB Rahul Khatri FO RFHDL Vicky Kumar HK RFHED Ankit Banyal HK RFHJP Budhadevdas HK RFHHY

15 B Saikrishna F&B Service LTPBL1 Vanshul Rehlan Sales LTPGN1 Vikas F&B Pdt LTPHY1 Vinod Rawat Stores LTPDL1 Manish Jaiswal FO LTPJP1 Parth Prajapati F &B Service LTHAH K. Durka Simman F&B Service LTHCN Chandrashekhar FO LTHAR Shivanand MS HK LTHEC Chinappa FO LTHWF Jay Prakash Engg LTHUV Lokesh Singh F&B Service LTHHP Deepa Jain FO LTEDM Shradha More FO LTABR Prashant Bhardwaj FO LTHCD Chetan Sati F&B Pdt LTHDN Rahul Sharma HK LTHIN Rahul Khanna F&B Service LTVLR Rajpal HK RFHED Dinesh Muthiah Sales LTHCN2 Umabati Postang FO LTHGB Anoop Singh F&B Pdt RFHJP Kapil Singh HK RFHDL Surjit Karmkar F&B Service RFHHY

16 KR Deepa F&B Service LTPBL1 Neeraj Kumar F&B Service LTPGN1 Eligiti Raju F&B Service LTPHY1 Hemant Parikh F&B Pdt LTPJP1 Shoeb Momna F&B Pdt LTHAH Harun Shaikh Sales LTHAR Sachetas M IT LTHEC Amit Kumar F&B Service LTHWF Vishal Sharma Engg LTPDL1 Kapil Kumar Engg LTHDN K. Thilaga Stores LTHCN Anshul Dogra Finance LTEDM Sanjay Bej F&B Pdt LTABR Suresh Kumar Security LTHCD Saurabh Saxena FO LTHUV Tanuj Khare Soumya Prasanan F&B Service LTHIN FO LTVLR Bebasaheb Atha HK LTHHP Sathish S. FO LTHCN2 Dhananjay Singh HK LTHGB Ankush Pathak Engg RFHDL Pankaj Yadav Chinchu Thankachan F&B Service RFHED FO RFHJP Pankaj Bisht F&B Pdt RFHHY

17 To experience the true joy of giving LTHGB visited Nirmala Shishu Bhavan orphnage to donate clothes to the kids while RFHED distributed blankets to the underprivileged. Mission Swachh Bharat All Lemon Tree hotels have decided to dedicate a stipulated amount of man hours towards a vision of clean India. Here s tabulating the total number of hours we have devoted to the cause. Buck up Guys! LTHWF LTHCD LTHIN organized a typhoid vaccination camp for its staff this month. LTPBL1 DIAL Hotel LTP Target hours till December Actual hours till December LTPGN LTPBL LTPHY LTPJP LTPDL TOTAL LTP LTH LTHUV LTABR LTHHP LTEDM LTVLR LTHAR LTHIN LTHCN LTHCN LTHEC LTHAH LTHWF LTHCD LTHDN LTHGB TOTAL LTH RFH RFHJP RFHED RFHHY RFHDL TOTAL RFH TOTAL GROUP

18 LTABR turned 8 years old and celebrated their birthday in true Lemon Tree fashion by cutting the birthday cake at the hotel amongst laughter and other fun activities. Later, they paid a visit to an all girls orphanage in Parra and donated food, stationary & clothes. RFHJP inaugurated their own quirky Aapni Fox Cafe to uplift the spirits of its staff members. The recreational centre housing a T.T. Table and several other entertaining gaming options, was also redone to help its staff unwind and relax. A press conference at LTHGB was held on 18 th December 2014 presided by Sumant Jaidka to formally announce the opening of the hotel in the media. Coincidentally, the hotel also turned a month old on this day. The Statesman recently covered Citrus Café at LTHAR. The article was all praises for our lip-smacking options and drooling delicacies served in a refreshing ambience.

19 Merry Christmas! LTHIN LTHCD LTHAR LTHDN LTPHY1 The spirit of giving was embraced by love and care throughout the merry month of Christmas across our Hotels. DIAL put up a Christmas tree in the RFHDL lobby. It was not just an ordinary tree, but was meant to ADD LIGHT TO SOMEONES LIFE! The tree was attached to a cycle and each time a guest rode it, the tree lit up and in turn the hotel provided two warm meals to underprivileged people as a part of our sustainability initiative.