Guest Experience in the Middle East
|
|
- Frederica Horton
- 5 years ago
- Views:
Transcription
1 Turn guests into ambassadors Guest Experience in the Middle East Based on Hotel Guest Reviews Published April - March April 25,
2 About Olery Olery captures content shared by travelers on accommodation booking sites and travel apps. Technologies such as Natural Language Processing help to analyze the millions of opinions published by guests. This way Olery extracts data about destinations, hospitality businesses and travelers worldwide. This data is used to monitor performance and reputation, improve services through feedback and to better understand visitors. The Olery data platform powers a suite of web applications, reports and developer APIs for the hospitality industry, tourism organizations and travel commerce companies. Follow us on Twitter, like us on Facebook, contact us or visit to learn more Disclaimer This report is based on information extracted from online guest reviews. All analyzed content is publicly available. While every effort has been made to ensure the accuracy and reliability of the data, Olery makes no representation, warranty or guarantee in connection with this report and hereby expressly disclaims any liability or responsibility for loss or damage resulting from the use of this data. Creative Commons License This work is licensed under the Creative Commons License, Attribution Noncommercial-Share Alike 3. Netherlands. This license enables you to use, copy, spread, and build upon this work non-commercially, as long as you credit Olery, and license your new creations under the identical terms. Charts contained in this report may be reproduced for publication, however they may not be modified in any way without the prior written consent of Olery. The Creative Commons License is available for download at Cover image credit: Francisco Anzola (
3 Table of Contents Introduction Bahrain Cyprus Egypt Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia United Arab Emirates Abu Dhabi Dubai Sharjah Methodology About Olery
4 Introduction In a world of slowed economic progress, tourism continues to be a major driver for growth. The United Nations World Tourism Organisation (UNWTO) reports that international arrivals grew by 4.4% in alone. While this constitutes an above-average increase in tourism, the Middle East region is struggling to fully participate. Conflicts, terrorism and political instability are taking their toll. Nonetheless, the World Travel & Tourism Council (WTTC) calculates that tourism sustains more than 5.5 million jobs in the region. With Iran becoming a travel destination once again and international events like the Expo in Dubai and the FIFA World Cup in Qatar lined up, the expectations for the coming years are high. When planning and booking trips, modern, tech-savvy travelers increasingly turn to information digitally shared by their peers. An abundance of web and mobile platforms lets users publish opinions about destinations, hotels, restaurants, attractions and other businesses. Online reviews also provide excellent insights into the experiences of travelers. Businesses, associations and governments worldwide use this data to understand their visitors and make better investment decisions. This report provides a snapshot into the review data for all major destinations in the Middle East. Review Volume & Guest Experience of hotels in the Middle East
5 Guest Experience in the Middle East This map shows the average in the period from April 1, to March 31, for all hotels in the destination. The (GEI) is a holistic measure of hotel performance through the eyes of the guests. It aggregates all data shared in online reviews for a hotel. At its core is a proprietary algorithm, developed in cooperation with the VU University of Amsterdam. This algorithm takes ratings, the opinions stated in the review (sentiment analysis) and the trustworthiness of the reviews (based on credibility of the reviewer and the review site) into account Cyprus Lebanon Israel 81.1 Jordan Syria Iraq Egypt Iran Saudi Arabia 73.5 Kuwait 76.9 Bahrain Qatar UAE Oman 77.5 Yemen Rank Country GEI 1 Change # of reviews 1 (1) Cyprus % 113,631 2 (3) Israel % 163,37 3 (2) Lebanon % 24,614 4 (4) Egypt % 282,272 5 (5) Jordan %,6 The current rank is compared to the one of the previous period (number in brackets). The data differs from last year s report due to a change in the reporting period and analysis of additional reviews. 6 (7) Qatar % 63,83 7 (6) UAE % 983,71 8 (8) Oman % 45,541 9 (11) Bahrain %,288 1 (9) Kuwait % 32, (1) Saudi Arabia % 335,842 5
6 Guest Experience in the United Arab Emirates Sharjah Dubai Abu Dhabi 82.2 Rank Emirate GEI Change # of reviews 1 (1) Abu Dhabi % 145,485 2 (2) Dubai % 3,997 3 (3) Sharjah % 37,22 Data from hotels in Ajman, Fujairah, Ras al Khaimah and Umm al-quwain is included in the ratings for the United Arab Emirates. 6
7 This table shows the guests satisfaction with different aspects of their stay. The numbers represent the average ratings given in all reviews for hotels in the destination. This data helps to understand the strengths and weaknesses of the hospitality industry in each destination. Bahrain Cyprus Egypt Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia UAE Abu Dhabi Dubai Sharjah Overall Value Room Cleanliness Location Service This table shows the average rating for the overall experience per guest segment. The segments are deducted from the public profiles of the reviewers on the travel sites. Bahrain Cyprus Egypt Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia UAE Abu Dhabi Dubai Sharjah Business Couples Families Friends Solo Group
8 This table shows the average rating for the overall experience. The nationalities are deducted from the public profiles of the reviewers on the travel sites. destination traveler from Bahrain Cyprus Egypt Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia UAE Abu Dhabi Dubai Sharjah UAE Bahrain Cyprus.9 Germany Egypt France UK Greece 79.1 Israel Jordan Kuwait Lebanon Oman Qatar Russian Saudi Arabia United States
9 Guest distribution per origin This table shows the percentage of reviews published by guests from the most common visitor countries. The origin is deducted from the public profiles of the reviewers on the travel sites. destination traveler from Bahrain Cyprus Egypt Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia UAE Abu Dhabi Dubai Sharjah UAE 3.9% 1.1% 2.8% 9.9% 15.6% 16.% 26.1% 9.3% 5.% 37.7% 64.8% 26.1% 33.4% Bahrain 5.3% 1.2% 5.% 1.3% 2.5% 2.6% 1.4% 1.7% 1.4% Cyprus 29.3% Germany 3.6% 12.4% 6.2% 4.9% 2.5% 7.3% 1.2% 2.8% 3.7% 2.7% 1.1% Egypt 31.8% 1.5% 9.1% 1.7% 1.2% 1.4% France 3.1% 1.7% 8.3% 5.2% 6.% 5.% 1.1% 2.2% 1.8% 2.6% UK 2.8% 37.% 18.9% 6.6% 7.6% 1.5% 5.% 8.8% 3.6% 1.6% 8.9% 6.1% 1.6% 1.9% Greece 3.8% Israel 3.8% 56.8% 4.7% Jordan 2.6% 4.5% Kuwait 8.3% 2.6% 3.6% 12.2% 6.8% 4.% 4.9% 2.4% 4.8% 1.7% 6.2% 3.5% Lebanon 1.3% 1.7% 22.5% Oman 1.2% 1.1% 2.2% 32.4% 1.4% 1.4% 6.5% 3.3% 5.6% 29.2% Qatar 4.% 2.9% 4.% 3.5% 3.3% 19.4% 1.7% 3.% 1.9% 3.7% 1.9% Russian 13.5% 9.6% 11.4% 2.2% 1.1% 1.5% 1.7% 2.7% Saudi Arabia 7.% 14.8% 25.1% 55.8% 14.8% 6.2% 52.8% 83.1% 26.% 11.% 32.7% 21.7% US 1.9% 1.4% 2.1% 9.7% 7.2% 1.4% 4.4% 2.3% 1.8% 1.2% 2.5% 2.1% 3.% 9
10 Bahrain 76.9,288 Hotels in Bahrain continue to improve their quality in the eyes of travelers. The Guest Experience Index (GEI) rose to 76.9 in. While this is still below the GEI of the top ranking countries, the increase of 2.74% is extraordinary. Together with competitive ratings in most categories this demonstrates a strong commitment of the local hospitality industry. However, not all visitors are equally satisfied. Solo travelers rate their experience much lower than other segments. Cleanliness 86.7 Location 86.6 Service 85.7 Room 84.8 Value 82.8 Overall 78.5 Friends 85. Business 83.7 Couples Families 79.5 Solo 75.4 Group 69.1 Saudi Arabia 7.% 77.5 Kuwait 8.3%.3 Bahrain 5.3% 81.5 Qatar 4.% 79.3 UAE 3.9% 78.4 Review Volume & Guest Experience in Bahrain
11 Cyprus ,631 As in previous years, travelers give their stay in Cyprus top ratings. With a Guest Experience Index of 84.4 the island ranks first among all countries in the Middle East. This likely contributed to the record high in the tourist arrivals last year. All kinds of travelers enjoy their time in Cyprus, with visitors from the United Kingdom and Israel being especially satisfied. Service 88.8 Cleanliness 88.6 Location 87.4 Value 85.5 Room 85.1 Overall 83.8 Friends 84.4 Couples 84.2 Families 83.5 Business 82.5 Solo 82 Group 77.8 UK 37.% 86.6 Cyprus 29.3%.9 Russian 13.5% 84.5 Greece 3.8% 79.1 Israel 3.8% 87.3 Review Volume & Guest Experience in Cyprus
12 Egypt.7 282,272 Political disputes and terror attacks continue to harm tourism in Egypt. While the number of visitors may be lower than in previous years, the guest experience has not suffered. In fact, Egypt was able to improve by 1.35%. Russian, German and British guests continue to value beaches and historical sights in the culturerich country. This, however, presents a stark contrast to guests from the Middle Eastern countries like the United Arab Emirates and Qatar who rate their experiences below average. Service 87.4 Room 87 Location 86.8 Cleanliness 86.3 Value 85.5 Overall 82.2 Friends 87.5 Couples 83 Business 82 Families 81.7 Solo 76.8 Group 71.4 Egypt 31.8% 76.6 UK 18.9% 86.2 Saudi Arabia 14.8% 74.6 Germany 12.4% 84.7 Russian 9.6% 86.2 Review Volume & Guest Experience in Egypt
13 Israel ,37 With a plethora of historical sites, bustling cities and beautiful beaches, Israel is a major tourist destination in the Middle East and attracts millions of visitors every year. The local hospitality industry is doing its part to make guests comfortable. An excellent Guest Experience Index and high ratings in all categories but value for money are proof of that. While visitors from the US exhibit an especially high satisfaction, Europeans are more critical. Location 91.1 Service 86.6 Cleanliness 86.5 Room 85.2 Value 83.6 Overall 81. Friends 87.1 Business 83.8 Families 81.5 Couples 81.1 Solo 79.6 Group 69.4 Israel 56.8%.7 Russian 11.4% 78.8 US 9.7% 84.1 France 8.3% 76.5 UK 6.6% 82.8 Review Volume & Guest Experience in Israel
14 Jordan 79.5,6 Jordan is a popular destination among tourists from the Middle East, especially Saudi Arabia and the United Arab Emirates. However, exactly those guests find their experiences in local hotels often underwhelming. Value, rooms, cleanliness and service receive below average ratings. Everything considered, Jordan s hospitality industry still operates on a high level and secures the fifth place in the overall ranking. Location 88.4 Service 83.9 Cleanliness 83.5 Room 83. Value 81.8 Overall 79.3 Business 84.2 Friends 82.7 Couples 79.5 Families 78.4 Solo 78.2 Group 76 Saudi Arabia 25.1% 75.9 Jordan 2.6% 77.9 UAE 9.9% 76.7 UK 7.6% 81.6 US 7.2% 82.9 Review Volume & Guest Experience in Jordan
15 Kuwait ,316 After improvements in previous years, Kuwait was not able to further increase the Guest Experience Index. Leisure travelers, especially families, couples and solo travelers, were disappointed with the local hotels compared to those of other destinations in the Middle East. Saudi Arabian visitors are among the travelers who give the lowest ratings. The overall impression and the value for money are identified as downsides by guests. On the other hand, business travelers seem satisfied with their stay in Kuwait. Location 86.5 Service 85.7 Cleanliness 85.7 Room 84.7 Value.8 Overall 76. Business 85.8 Friends 84.8 Couples 75.9 Families 75.9 Solo 74.4 Group 67.8 Saudi Arabia 55.8% 74.4 UAE 15.6% 76.4 Kuwait 12.2% 77.8 Bahrain 5.% 74.4 Qatar 4.% 79.4 Review Volume & Guest Experience in Kuwait
16 Lebanon ,614 Once being called the Switzerland of the Middle East, Lebanon has a long history as tourism destination. Despite an uncertain security situation, the capital Beirut still draws tourists from all over the world. With solid ratings and a of 81.1, local hotels show a strong performance and secure Lebanon - down one place from last year - a spot in the top 3. Business travelers also enjoy staying here, as indicated by the above average rating of Location 89.5 Cleanliness 84.9 Service 83.9 Room 83.8 Value 82.9 Overall.5 Business 85.7 Friends 81.5 Couples.9 Solo.3 Families 79.5 Group 73.7 Lebanon 22.5%.6 UAE 16.%.1 Saudi Arabia 14.8% Egypt 9.1% 82.9 Kuwait 6.8% 81.1 Review Volume & Guest Experience in Lebanon
17 Oman ,541 Hotels in Oman were not able to improve the guest experience by much in the last year. While guests find the rooms and cleanliness to be adequate, they are not satisfied with the value compared to price. Another reason for concern are the low ratings by business travelers which tend to rate more favorable in most Middle Eastern destinations. Cleanliness 87 Room 85.2 Service 84.6 Location 82.3 Overall 78.7 Value 78.5 Friends 81 Couples 79.6 Business 78.7 Families 78.5 Group 77.4 Solo 75 Oman 32.4% 74.7 UAE 26.1% 76.1 UK 8.8% 84.9 Germany 7.3%.1 Saudi Arabia 6.2% 79.2 Review Volume & Guest Experience in Oman
18 Qatar ,83 With an increase of almost 2% of the Qatar climbed one place to the 6th in the ranking. Business travelers, couples and groups of friends are particularly satisfied with what the local hospitality industry has to offer. The rooms and cleanliness are rated highly, as both of these ratings place Qatar in the 2nd and 3rd place in their respective categories. The value rating, however, is still below average. Cleanliness 87.2 Location 86.2 Room 85.7 Service 85.7 Value 81.8 Overall 79.7 Friends 87.5 Business 83.8 Couples 81.1 Families 78.8 Solo 77.9 Group 73.4 Saudi Arabia 52.8% 78.6 Qatar 19.4% 81.2 UAE 9.3% 77.6 Kuwait 4.9%.4 UK 3.6% 82.5 Review Volume & Guest Experience in Qatar
19 Saudi Arabia ,842 With Mecca and Medina, two of the world s most important pilgrimage destinations are in Saudi Arabia. Therefore, the country hosts massive number of travelers each year. However, this cultural significance is not reflected by the guest experience. As the only country with a decrease in the, Saudi Arabia occupies the last place in this year s ranking. In the eyes of the guests local hotels fail to price their offerings appropriately. Not only that, service, rooms and cleanliness are all lacking. The low ratings are consistent among all tourist groups. Location 88.2 Room.4 Cleanliness.3 Service 77.4 Value 75.5 Overall 74.3 Friends 79.1 Business 76.3 Group 75.3 Couples 75.2 Families 74 Solo 73.5 Saudi Arabia 83.1% 74 UAE 5.% 74.9 Kuwait 2.4% 76.9 Qatar 1.7% 75.7 Egypt 1.7% 75.8 Review Volume & Guest Experience in Saudi Arabia
20 United Arab Emirates ,71 The guests experience differs significantly between the seven emirates part of the UAE. Therefore, the United Arab Emirates as a whole do not occupy a top position, even though it scores top ratings in the categories room, cleanliness and service. Cleanliness 89.6 Room 88.4 Service 88 Location 87.1 Value 84.2 Overall.4 Friends 86.6 Business 84.2 Couples 81.5 Families.2 Solo 77.6 Group 75.9 UAE 37.7% 77.7 Saudi Arabia 26.% 78.3 UK 8.9% 86.5 Oman 6.5% 75.6 Kuwait 4.8%.7 Review Volume & Guest Experience in United Arab Emirates
21 Abu Dhabi ,485 With an exceptional of 82.2, Abu Dhabi clearly takes the top spot in the UAE, outranking the two other popular destinations of the country, Dubai and Sharjah. This constitutes a respectable increase by almost 1%. If compared to the GEIs of the Middle East countries, Abu Dhabi would place 2nd. All traveler types are very satisfied with their stay in the emirate. The ratings for room, cleanliness, service and value are the highest among all probed destinations. Cleanliness 91.4 Room.5 Service 89.5 Location 87.9 Value 86.9 Overall 83.4 Friends 88.7 Business 87.2 Couples 83.6 Families 82.7 Solo 81.2 Group 79.2 UAE 64.8%.5 Saudi Arabia 11.% 83.7 UK 6.1% 88.6 Germany 3.7% 88.5 Oman 3.3%.6 Review Volume & Guest Experience in Abu Dhabi
22 Dubai ,997 While the quantity of hotels in Dubai is higher than in Abu Dhabi, the quality is not. Dubai received a mediocre of 78.2 and the gap is widening, since satisfaction levels have barely risen in the past year. Nonetheless, Dubai still enjoys high ratings in all categories. Cleanliness 88.6 Location 87.4 Service 87.2 Room 87.2 Value 83.3 Overall 79.9 Friends 86 Business 83.1 Couples 81.3 Families.3 Solo 76.7 Group 76.6 Saudi Arabia 32.7% 77.7 UAE 26.1% 76.9 UK 1.6% 85.8 Kuwait 6.2%.4 Oman 5.6% 75.3 Review Volume & Guest Experience in Dubai
23 Sharjah ,22 Sharjah attempts to mirror the success in tourism displayed by Abu Dhabi and Dubai with its cultural attractions. While some progress was made, the Guest Experience Index has not significantly increased in the last year. Especially the overall impression of local hotels leaves much to be desired. The hotels in Sharjah have one of the lowest ratings in the categories cleanliness and service. Value 83.1 Location 83 Room 82.1 Service 81.8 Cleanliness 81.2 Overall 75.5 Friends 81.5 Business 76.8 Couples 75.8 Families 75.7 Solo 75 Group 68.2 UAE 33.4% 74 Oman 29.2% 74.6 Saudi Arabia 21.7% 76.4 Kuwait 3.5% 77.4 Russian 2.7% 81.3 Review Volume & Guest Experience in Sharjah
24 Olery Publication - Guest Experience in the Middle East April - March Methodology This report is based on reviews of hotels in the Middle East published between April 1, and March 31,. 2,145,294 reviews from 8294 hotels were analyzed Multiple public travel websites were used as source The (GEI) per country constitutes an average of the GEIs for every individual hotel in the country All GEI charts are based on yearly values and can therefore differ from the April to March reporting period of the report per country Performance aspects are based on more than 538 rating categories of the review sites Guest segments are deducted from the public profiles of the reviewers Ratings and the GEI might vary from last year s report due to a change in the considered period and the analysis of additional reviews Syria, Yemen, Iran and Iraq are not included due to a lack of reviews 24
25 About Olery Olery captures content shared by travelers on accommodation booking sites and travel apps. Technologies such as Natural Language Processing help to analyze the millions of opinions published by guests. This way Olery extracts data about destinations, hospitality businesses and travelers worldwide. This data is used to monitor performance and reputation, improve services through feedback and to better understand visitors. The Olery data platform powers a suite of web applications, reports and developer APIs for the hospitality industry, tourism organizations and travel commerce companies. Industries Hotels & Hotel Groups Tools for reputation management & guest surveys Destinations Industry monitoring & marketing tools for DMOs, Tourism Boards & Authorities Online Travel Agencies Review content for booking sites & apps Hospitality Service Providers Performance tracking & prospecting tools for hotel-related providers Hotel Software Providers Data to build Online Reputation Management solutions Products Olery Web Tool Insights into the hospitality industry in different markets Hotel Review Data API Access to data from millions of guest Reviews Hotel Review Summaries Auto-generated summaries of review data for consumer sites/apps Reputation for Hotels Online tool to monitor, manage reviews and to benchmark against competitors Feedback for Hotels A simple survey tool to gather real insights from guests For enquiries please contact Kim van den Wijngaard Co-founder & CEO +31 () kimvandenwijngaard@olery.com Follow us on Twitter, like us on Facebook, contact us or visit to learn more 25
Guest Experience in the Middle East
Turn guests into ambassadors Guest Experience in the Middle East A report on the online reputation of hotels in the Middle East April - March 217 www.olery.com April 24, 217 About Olery Olery captures
More informationANALYSIS OF LEBANON S TRAVEL AND TOURISM SECTOR
ANALYSIS OF LEBANON S TRAVEL AND TOURISM SECTOR Table of Contents Travel and Tourism Contribution to the Economy 3 Travel and Tourism Contribution to GDP 3 Travel and Tourism Contribution to Employment
More informationBenchmark. Middle East Hotel Benchmark Survey Report January 2013
Benchmark Middle East Hotel Benchmark Survey Report January 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report September 2013
Benchmark Middle East Hotel Benchmark Survey Report tember 2013 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East hotel benchmark survey report
Benchmark Middle East hotel benchmark survey report May 215 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report April 2013
Benchmark Middle East Hotel Benchmark Survey Report April 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report March 2013
Benchmark Middle East Hotel Benchmark Survey Report March 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report July 2013
Benchmark Middle East Hotel Benchmark Survey Report July 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report October 2013
Benchmark Middle East Hotel Benchmark Survey Report October 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report December 2013
Benchmark Middle East Hotel Benchmark Survey Report December 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report January 2014
Benchmark Middle East Hotel Benchmark Survey Report January 214 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationMiddle East Hotel Benchmark Survey. January 2011
Middle East Hotel Benchmark Survey January 211 Introduction Introduction Ernst & Young We hope you enjoy the January 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover
More informationBenchmark. Middle East Hotel Benchmark Survey Report November 2013
Benchmark Middle East Hotel Benchmark Survey Report November 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationMiddle East Hotel Benchmark Survey. July 2010
Middle East Hotel Benchmark Survey July 21 Introduction Introduction Ernst & Young We hope you enjoy the July 21 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationMiddle East Hotel Benchmark Survey. November 2010
Middle East Hotel Benchmark Survey November 21 Introduction Introduction Ernst & Young We hope you enjoy the November 21 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover
More informationMiddle East Hotel Benchmark Survey. September 2010
Middle East Hotel Benchmark Survey September 21 Introduction Introduction Ernst & Young We hope you enjoy the September 21 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover
More informationMiddle East Hotel Benchmark Survey. August 2010
Middle East Hotel Benchmark Survey August 21 Introduction Introduction Ernst & Young We hope you enjoy the August 21 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationMiddle East Hotel Benchmark Survey. October 2010
Middle East Hotel Benchmark Survey October 21 Introduction Introduction Ernst & Young We hope you enjoy the October 21 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationBenchmark. Middle East Hotel Benchmark Survey Report April 2014
Benchmark Middle East Hotel Benchmark Survey Report April 214 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report March 2014
Benchmark Middle East Hotel Benchmark Survey Report March 214 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report June 2013
Benchmark Middle East Hotel Benchmark Survey Report June 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationBenchmark. Middle East Hotel Benchmark Survey Report August 2013
Benchmark Middle East Hotel Benchmark Survey Report August 213 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationCorporate Presentation 2012/13 Interim Results
Corporate Presentation 2012/13 Interim Results 26 February 2013 0 Disclaimer The information contained in this presentation is intended solely for your personal reference. Such information is subject to
More informationTop Cities in the Middle East and North Africa Survey 2017
Top Cities in the Middle East and North Africa Survey October Objectives To understand the opinions of people living in the Middle East and North Africa about the city they live in. To assess the key cities
More informationMiddle East Hotel Benchmark Survey. June 2011
Middle East Hotel Benchmark Survey June 211 Introduction Introduction Ernst & Young We hope you enjoy the June 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationMiddle East Hotel Benchmark Survey. September 2011
Middle East Hotel Benchmark Survey September 211 Introduction Introduction Ernst & Young We hope you enjoy the September 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover
More informationMiddle East Hotel Benchmark Survey. August 2011
Middle East Hotel Benchmark Survey August 211 Introduction Introduction Ernst & Young We hope you enjoy the August 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationMiddle East Hotel Benchmark Survey. May 2011
Middle East Hotel Benchmark Survey May 211 Introduction Introduction Ernst & Young We hope you enjoy the May 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationMiddle East Hotel Benchmark Survey. July 2011
Middle East Hotel Benchmark Survey July 211 Introduction Introduction Ernst & Young We hope you enjoy the July 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationMiddle East Hotel Benchmark Survey. March 2011
Middle East Hotel Benchmark Survey March 211 Introduction Introduction Ernst & Young We hope you enjoy the March 211 report of the Ernst & Young Middle East Hotel Benchmark Survey. Inside we cover occupancy
More informationTelecommunications Retail Price Benchmarking for Arab Countries 2017
Telecommunications Retail Price Benchmarking for Arab Countries 2017 Report from the AREGNET Price Benchmarking Study July 2018 Copyright Strategy Analytics, Inc. 1 ACKNOWLEDGEMENTS Teligen wishes to thank:
More informationBenchmark. Middle East hotel benchmark survey report June 2015
Benchmark Middle East hotel benchmark survey report June 215 The hotel benchmark report provides a monthly performance overview of leading hotels in the Middle East. The hotel set includes international
More informationMaking Cooperation Work COMCEC STRATEGY. For Building an Interdependent Islamic World COMCEC TOURISM OUTLOOK 2015
COMCEC TOURISM OUTLOOK 2015 Aslı TAŞMAZ DADAKOĞLU COMCEC Coordination Office September 2015 OUTLINE The Importance of Tourism for Development Overview of International Tourism in the World International
More informationMiddle East Winners. Middle East s Leading Economy Airline Emirates Dubai. Middle East s Leading Business Class Airline Qatar Airways
Middle East s Leading Economy Airline Middle East Winners Middle East s Leading Business Class Airline Qatar Airways Middle East s Leading Airline Website Middle East s Leading First Class Middle East
More informationBankMed - Market & Economic Research Division
Analysis of Lebanon s TABLE OF CONTENTS Travel & Tourism Contribution to the Economy 3 Travel & Tourism Contribution to GDP 3 Travel & Tourism Contribution to Employment 4 5 Beirut International Airport
More information2017 INSIGHTS REPORT TRAVEL
2017 INSIGHTS REPORT TRAVEL OVERVIEW TRAVEL Cleartrip s 2017 Travel Insights Report dives deep into dominant travel trends in the Gulf Cooperation Council markets. From booking behaviours to top travel
More informationComoros Island. CITIZENSHIP By INVESTMENT PROGRAM.
Comoros Island CITIZENSHIP By INVESTMENT PROGRAM www.prandcitizenship.com ABOUT COMOROS ISLAND The official name of the country is the Union of the Comoros. It is a sovereign island nation in the Indian
More information2008/09 Interim Results For the six months ended 31 December 2008
Bossini International Holdings Limited 2008/09 Interim Results For the six months ended 31 December 2008 Corporate Presentation 18 March 2009 0 0 Disclaimer The information contained in this presentation
More informationLEBANON WEEKLY REPORT
Tourist arrivals increase by a yearly 10.9% in the first eleven months of 2017 The number of tourist arrivals to Lebanon reached 1,714,812 in the first eleven months of 2017. The number of tourists visiting
More informationImport Summery Report United Arab Emirates
Import Summery Report United Arab Emirates Contents 1. 2. 3. 3.1 3.2 3.3 3. 3.5. 5. 5.1 5.2 Disclaimer Overview of UAE Imports Non-Oil Imports Overview of UAE Import Sectors Food Products Building Materials
More information2016 Annual Tourism Performance Report.
2016 Annual Tourism Performance Report www.visitqatar.qa Introduction Amidst great uncertainty, 2016 was a year full of challenges for many of the world s economies. The impacts of Brexit, the prospect
More informationCredit Cards. A Life Style. Benefits
Credit Cards A Life Style Visa Platinum Free for the first year Boubyan Discounts Special discounts and promotions from leading companies and retailers Boubyan Select Use Boubyan Credit Cards inside and
More informationTelecommunications Retail Price Benchmarking for Arab Countries 2018
Telecommunications Retail Price Benchmarking for Arab Countries 2018 Report from the AREGNET Price Benchmarking Study December 2018 Copyright Strategy Analytics, Inc. 1 ACKNOWLEDGEMENTS Teligen wishes
More informationPost Show Report. 42 nd MIDEAST WATCH & JEWELLERY SHOW th 8 th APRIL, 2017
Post Show Report 42 nd MIDEAST WATCH & JEWELLERY SHOW 2017 4 th 8 th APRIL, 2017 INDEX SI NO INDEX 1 FACT SHEET 2 KEY FACTS PREVIOUS SHOW 3 INTRODUCTION 4 SHOW HIGHLIGHTS 5 EXHIBITORS GROWTH 6 VISITORS
More information1.4: Premium Air Travel: An Important Market Segment
CHAPTER 1.4 Premium Air Travel: An Important Market Segment SELIM ACH BRIAN PEARCE International Air Transport Association (IATA) The premium (first and business class) travel segment is an important market,
More informationDubai s hotels welcome over 11 million guests in 2013
FOR IMMEDIATE RELEASE Dubai s hotels welcome over 11 million guests in 2013 - Figures show a 10.6 per cent increase year-on-year in hotel establishment guests, on track to achieve Dubai s Tourism Vision
More informationIATA ECONOMIC BRIEFING MARCH 2011
IATA ECONOMIC BRIEFING MARCH 2011 WHAT DRIVES THE SIZE OF PREMIUM AIR TRAVEL MARKETS? WHY PREMIUM AIR TRAVEL IS AN IMPORTANT TRAVEL MARKET SEGMENT The premium (first and business class) travel segment
More informationTelecommunications Retail Price Benchmarking for Arab Countries 2016
Telecommunications Retail Price Benchmarking for Arab Countries 2016 Report from the AREGNET Price Benchmarking Study April 2017 TELIGEN TARIFF & BENCHMARKING Copyright Strategy Analytics, Inc. This benchmarking
More informationCorporate Presentation 2015/16 Interim Results
Corporate Presentation 2015/16 Interim Results 24 February 2016 0 Disclaimer The information contained in this presentation is intended solely for your personal reference. Such information is subject to
More informationDubai 1: & Oman, UAE, Bahrain, Qatar 1:1,500,000 Travel Map, Laminated MAGNUM, 2011 Edition [Folded Map] [Map] By Kunth Verlag
Dubai 1:15 000 & Oman, UAE, Bahrain, Qatar 1:1,500,000 Travel Map, Laminated MAGNUM, 2011 Edition [Folded Map] [Map] By Kunth Verlag Dubai Currency, Banks and Money - There are 1 dirham and 50 and 25 fil
More information. The Emirates. Sultanate of OMAN. Lebanon
. The Emirates. Sultanate of OMAN. Lebanon 1 Who we are? Since 1952, Kurban Tours has acquired a solid reputation as a DMC, Destination Management Company, but also as a leading travel, tourism and transportation
More informationInternational Civil Aviation Organization. Regional Aviation Safety Group - Middle East SMS IMPLEMENTATION BY AIR OPERATORS. (Presented by IATA)
RASG-MID/6-WP/15 17/08/2017 International Civil Aviation Organization Regional Aviation Safety Group - Middle East Sixth Meeting (RASG-MID/6) (Bahrain, 26-28 September 2017) Agenda Item 3: Regional Performance
More informationAmadeus Selling Platform Timatic User Guide
Amadeus Selling Platform Timatic User Guide amadeus.com YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorised to view, copy, or print the documentation for
More informationFASHION EXPO October 2015
FASHION EXPO 26-29 October 2015 Turkish Arabic Expo I. Textile, Clothing, Leather and their Technologies (Integrated Gallery - Bilateral Meetings - Investments and Partnerships) Izmir - Çeşme - Sheraton
More informationMonthly Hotel Establishments Report Abu Dhabi Emirate. May & Year to Date (January - May)
Monthly Hotel Establishments Report May & Year to Date (January - May) 201 Rooms Summary Hotels & Apartments Rooms (Total Inventory) Share % Hotel Establishments 169 30,142 100% Hotels 111 23,467 78% 5
More informationPOST SHOW REPORT PVPC EXPO MIDDLE EAST A Middle East Expo For the Global Pumps,Valves,Pipes and Compressors Industries
PVPC EXPO Middle East 2014 www.pvpcexpo.ae POST SHOW REPORT PVPC EXPO MIDDLE EAST 2014 A Middle East Expo For the Global Pumps,Valves,Pipes and Compressors Industries 15-17 December 2014 Expo Center Sharjah,UAE
More informationURC HOSPITALITY NEWS. November 15 TO December 15, 2013
URC HOSPITALITY NEWS November 15 TO December 15, 2013 PREPARED BY The Research Department KUWAITIS URGED TO TAKE HOSPITALITY JOBS Kuwaitis shy away from taking hospitality jobs because many have negative
More informationMiddle East Sales & Marketing Representation COPYRIGHT CLAVIGER
Middle East Sales & Marketing Representation COPYRIGHT 2015-2016 - CLAVIGER Our Story Claviger Middle East is the only Sales & Marketing Agency that provides a dedicated sales team operating in the region.
More informationAIRPORT PARKING FEE This charge applies to all rentals where vehicles are picked up / dropped off at an airport within UAE
Local Additional Information Dubai International Airport Dubai Arrivals Hall Terminal 1 Tel: 971-4-224-5192 Added important information Additional driver information Age information Payment options Taking
More informationTRAVEL & TOURISM CITY TRAVEL & TOURISM IMPACT 2017 MIDDLE EAST & AFRICA
TRAVEL & TOURISM CITY TRAVEL & TOURISM IMPACT 07 MIDDLE EAST & AFRICA TRAVEL & TOURISM CITY IMPACT As the world rapidly urbanises, there is a need to manage that growth with effective planning. A successful
More informationInternational Civil Aviation Organization. Performance Framework for AIM implementation in the MID Region
27/4/2014 International Civil Aviation Organization MIDANPIRG AIM Sub-Group First Meeting (AIM SG/1) (Cairo, Egypt, 6-8 May 2014) Agenda Item 4: Performance Framework for AIM implementation in the MID
More informationMonthly Hotel Establishment Report
Monthly Hotel Establishment Report 201 Page: 1 of 15 Abu Dhabi Emitare Rooms Summary Hotel Establishments Hotels & Apartments Rooms (Total Share % 167 29,688 100% Hotels 109 23,063 78% 5 Star 39 10,785
More informationThe W20. The 20 wealthiest countries in the world. Publication Date: October 2015 NEW WORLD WEALTH
The W20 The 20 wealthiest countries in the world Publication Date: October 2015 W20 wealth rankings The following tables ranks the top 20 countries in the world by total individual wealth held. Total individual
More information27-29 March Post Show Report. kiev.com
27-29 March 2013 Post Show Report Ukraine s Leading Travel Exhibition Ukraine s International Travel & Tourism Exhibition (UITT) is the largest and most important travel industry event in Ukraine. It attracts
More information2007/08 Interim Results
Bossini International Holdings Limited 2007/08 Interim Results For the six months ended 31 December 2007 Corporate Presentation 19 March 2008 0 Agenda Results Highlights Review of Operations Future Plans
More informationGlobal travel patterns: an overview
Journal of Travel Medicine, 2017, 1 5 doi: 10.1093/jtm/tax007 Perspective Perspective Global travel patterns: an overview Dirk Glaesser*, John Kester, Hanna Paulose, Abbas Alizadeh, and Birka Valentin
More informationInternational Civil Aviation Organization. Regional Aviation Safety Group - Middle East AERODROME CERTIFICATION AND RUNWAY SAFETY ISSUES
08/05/2016 International Civil Aviation Organization Regional Aviation Safety Group - Middle East Fifth Meeting (RASG-MID/5) (Doha, Qatar, 22-24 May 2016) Agenda Item 3: Regional Performance Framework
More informationHOTELIER MIDDLE EAST. General Manager Debate Market Presentation September Christopher Hewett Director TRI Consulting
HOTELIER MIDDLE EAST General Manager Debate Market Presentation September 2018 Christopher Hewett Director TRI Consulting TRI CONSULTING KEY FACTS 20 years Advising clients in the GCC, Middle East & Globally
More informationOverview: The Recovery in Lebanon s Tourism. Tourism by Summer 2017: A Cautious Optimism
BLOMINVEST BANK Tourism is a prime revenue to the Lebanese economy. Alongside construction and real estate which are currently in a slowdown, the tourism sector is also a driver of economic growth in the
More informationTravel and Tourism in Ukraine: Key Trends and Opportunities to 2016
Travel and Tourism in Ukraine: Key Trends and Opportunities to 2016 Reference code: TT0037MR_SP Published: July 2012 www.timetric.com Timetric John Carpenter House 7 Carmelite Street London EC4Y 0BS United
More informationAPPEALING TO THE EUROPEAN TRAVELLER RICHARD SINGER.
APPEALING TO THE EUROPEAN TRAVELLER RICHARD SINGER 1 AGENDA + Arabian Travel Market survey findings + European travel trends + Information sources and the impact of mobile + Channel selection and case
More informationIII. TRADE IN COMMERCIAL SERVICES BY CATEGORY
.. TRADE IN COMMERCIAL SERVICES BY CATEGORY Transportation services China records impressive growth of world transportation services reached $750 billion in 2007, an increase of 19 per cent, following
More informationTHE GROWTH OF THE HOSPITALITY INDUSTRY IN DUBAI
THE GROWTH OF THE HOSPITALITY INDUSTRY IN DUBAI THE DEFINITION OF TOURISM Tourism is travel for recreational, leisure or business purposes. The World Tourism Organization defines tourists as people "traveling
More informationCreating memorable events
Events Creating memorable events Gulf Ventures is part of dnata Travel Services, a division of the Emirates Group. A leading player in the events industry since 1989, our global presence and experience
More informationByron Shire Visitor Profile and Satisfaction Report: Summary and Discussion of Results
Byron Shire Visitor Profile and Satisfaction Report: Summary and Discussion of Results Introduction The Byron Shire Visitor Profile and Satisfaction (VPS) project was completed as part of the Destination
More informationMONTHLY NATURAL GAS SURVEY. November 2009
MONTHLY NATURAL GAS SURVEY November 2009 INTERNATIONAL ENERGY AGENCY INTERNATIONAL ENERGY AGENCY Next Release: 12 March 2010 MONTHLY NATURAL GAS SURVEY - 1 CONTENTS TABLE 1 Natural Gas Balances in OECD
More informationREPORTS FROM REGIONS
REPORTS FROM REGIONS CIVIL/MILITARY COORDINATION IN THE MIDDLE EAST (MID) REGION Presented by Mohamed R.M. Khonji Regional Director ICAO Middle East (MID) Office Body of Presentation: The FIRS. Military
More informationEMIRATES AIRLINES SWOT & PESTLE ANALYSIS. Barakaat Consulting - An Ezzy IT Consulting Business
S&P SWOT & PESTLE.com EMIRATES AIRLINES SWOT & PESTLE ANALYSIS Barakaat Consulting - An Ezzy IT Consulting Business This is a licensed product and is not to be photocopied or distributed. All rights reserved.
More information2018 POST SHOW REPORT Connecting the ATC community across the Middle East and beyond
Under the Patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum President of Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airlines and Group 2018 POST
More informationCCO BRIEFS TOURISM COMCEC COORDINATION OFFICE
CCO BRIEFS TOURISM COMCEC COORDINATION OFFICE MAY 127 2013 128 COOPERATION Tourism is one of the important sectors for developed, developing and less developed countries. It contributes remarkably to economic
More informationMID Region AIM Database (MIDAD)
MID Region AIM Database (MIDAD) Outcome of EAD-MIDAD Workshop (EUROCONTROL, Brussels, Belgium, 5-6 October 2017) Abbas Niknejad Regional Officer, AIM/ATM ICAO Middle East Office, Cairo DGCA-MID/4 PPT/8
More informationHotel Travel Market Report Middle East 2016
Hotel Travel Market Report Middle East 2016 Introduction The Middle East is experiencing strong growth for both inbound and outbound travel, together with a rise in a population who are more wealthy, and
More informationBuild it and they will come. The Role of Events and Festivals in Destination Development: the Case of Abu Dhabi.
Build it and they will come. The Role of Events and Festivals in Destination Development: the Case of Abu Dhabi. Curtin University, Perth, Australia 11-12 June 2014 Dr. Jane Ali-Knight, Edinburgh Institute:
More informationINFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES
INFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES INFLIGHT CONNECTIVITY: BRINGING FREEDOM TO THE SKIES JULY 2017 1 Inmarsat s annual Inflight Connectivity Survey is the world s largest poll of passenger
More information015Media Information
www.ttnworldwide.com 015Media Information 2015 with INTRODUCTION over 32 years experience, is the most established trade publication in the Middle East distributed on a controlled circulation basis to
More informationGCC shows signs of a slowdown
GCC shows signs of a slowdown [Content preview Subscribe to Jane s Airport Review for full article] A capacity crunch, airspace fragmentation, and geopolitical tensions between Qatar and other Gulf Cooperation
More informationInternational Civil Aviation Organization. Fourth Meeting (RSC/4) (Cairo, Egypt, December 2015) RUNWAY SAFETY RELATED ISSUES
15/12/2015 International Civil Aviation Organization RASG-MID Steering Committee Fourth Meeting (RSC/4) (Cairo, Egypt, 15 17 December 2015) Agenda Item 3: Regional Performance Framework for Safety RUNWAY
More informationMonthly Hotel Establishments Report Abu Dhabi Emirate. March & Year to Date (January - March)
Monthly Hotel Establishments Report March & Year to Date (January - March) 201 Abu Dhabi Emitare Rooms Summary Hotels & Apartments Rooms (Total Inventory) Share % Hotel Establishments 167 29,738 100% Hotels
More informationCorporate Presentation
Corporate Presentation 2010/11 Interim Results 22 February 2011 Bossini International Holdings Limited 堡獅龍國際集團有限公司 Disclaimer The information contained in this presentation is intended solely for your
More informationHow can Qeshm Air increase its market share in Dubai?
How can Qeshm Air increase its market share in Dubai? Mina Rezaeianjam Fereshteh Mohammadian To Link this Article: http://dx.doi.org/10.6007/ijarbss/v8-i2/3851 DOI: 10.6007/IJARBSS/v8-i2/3851 Received:
More informationDomestic, U.S. and Overseas Travel to Canada
Domestic, U.S. and Overseas Travel to Canada Short-Term Markets Outlook Second Quarter 2007 / Executive Summary Prepared for: The Canadian Tourism Commission (CTC) By: February 2007 www.canada.travel Background
More information27-29 March kiev.com
27-29 March 2013 The leading travel exhibition in Ukraine The Ukraine International Travel & Tourism exhibition (UITT) is the largest and most important travel industry event in Ukraine. It attracts key
More informationTourism Snapshot A focus on the markets in which the CTC and its partners are active
Tourism Snapshot A focus on the markets in which the CTC and its partners are active www.canada.travel/corporate January 214 Volume 1, Issue 1 Key highlights Total arrivals from CTC s international markets
More information49 May-17. Jun-17. Travel is expected to grow over the coming 6 months; at a slower rate
Analysis provided by TRAVEL TRENDS INDEX MAY 2018 CTI reading of 51.7 in May 2018 shows that travel to or within the U.S. grew 3.4% in May 2018 compared to May 2017. LTI predicts moderating travel growth
More informationHOME EXPO May 2015
HOME EXPO 26-29 May 2015 Turkish Arabic Expo Construction, Decoration, Home Textile and Furniture (Integrated gallery - Bilateral meetings - Investments and partnerships) Izmir - Çeşme - Sheraton Hotel
More informationCivil Aviation Policy and Privatisation in the Kingdom of Saudi Arabia. Abdullah Dhawi Al-Otaibi
Civil Aviation Policy and Privatisation in the Kingdom of Saudi Arabia Abdullah Dhawi Al-Otaibi A thesis submitted to the University of Exeter for the degree of Doctor of Philosophy in Politics September
More informationUSA Chicago Dallas Denver New York Seattle San Francisco ENTERTAINER TRAVEL 2016
Welcome to 2016 Entertainer Travel Your guide to special Member offers at over 300 of the most luxurious and popular 4 and 5 star hotels & resorts as well as hotel apartments and lodges throughout 30 destinations
More informationTourism as an Economic Pillar. Mary Vrolijk 25 September 2015
Tourism as an Economic Pillar Mary Vrolijk 25 September 2015 Tourism Trends. Tourism: a key role player in economies. Spinoff effects: Job creation, New small and medium enterprises(sme s), Country competiveness,
More informationOIC/COMCEC-FC/33-17/D(16) TOURISM CCO BRIEF ON
TOURISM OIC/COMCEC CCO BRIEF ON TOURISM COMCEC COORDINATION OFFICE 0 May 2017 CCO BRIEF ON TOURISM Tourism industry is an important socio-economic tool for both developed and developing countries. It has
More informationBorder Management. Making your borders more secure with APP PNR By: Jean-François Huergo
Border Management Making your borders more secure with APP PNR 28.11.2012 By: Jean-François Huergo Thank you......to the Government of Zimbabwe for their kind invitation and hospitality...to ICAO for their
More information