Hotel Accessibility Pack

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1 Thank you for your interest in DoubleTree By Hilton London Heathrow Airport. Please find below information about our hotel that you may find useful when planning your visit. DoubleTree By Hilton London Heathrow Airport, 745 Bath Road, Cranford, TW5 9QE Tel: Fax: For guest pre-orders and MyWay, please log on via Hilton HHonors website Sales: Reservations: 1 Last Updated: 21/11/2014

2 Directions to the hotel: By Road: From the M25, leave at junction 15. Follow signs for London, M4. Leave M4 at junction 3 following signs for Terminal 4 and Staines on the A312. Stay on the Parkway until you reach the Waggoners roundabout. Take 3rd exit sign posted for Terminals 1, 2 & 3 and the A4. Follow the A4 Bath Road until the next set of traffic lights. Turn right, the hotel is on your immediate left. By Air: From Heathrow Airport, the shuttle is the National Express Hotel Hoppa Bus, which runs from each terminal to right outside the hotel. Tickets are 9 return, or 4.50 one way from the driver. Up to 2 children under 15 travel free with a paying adult. There is no need to book, you will just need to go to the relevant bus station depending which terminal you are flying into. For Terminals 1 and 3 take the H7 bus, and for Terminals 4 and 5 take the H56 bus. Allow 20 minutes journey time for terminals 1 & 3, 25 minutes for terminal 4, and 35 minutes for terminal 5, as the bus does serve other hotels. Terminal 1 - bus stop number 3 Terminal 3 - bus stop numbers 17 & 18 Terminal 4 - bus stop numbers Terminal 5 - bus stop numbers 22 & 23 By train or underground: From Hounslow West - Cross the road and take the H98, 81 or 222 bus to 'The Avenue' bus stop, using your Oyster card. Buses run very regularly and stop very close to the hotel. The journey takes about 10 minutes. Hounslow West is on the Piccadilly Line and is about 35 minutes from Central London.

3 Arrival at Hotel: The front and rear entrances have automatic doors and has no steps. The speed limit on the main road to the front / rear entrance is 5 miles per hour. The drop-off point is outside automatic door and car can park here to unload. Our reception team will assist if required. The Reception is inside the hotel main entrance on the left hand side. The hotel s main car park is at the rear of the hotel. To get to the car park follow the road. There are five accessible car-parking spaces located in the car park, in easy reach of the rear door. If you need help the reception are on hand. The front entrance consists of two pairs of automatic sliding doors however, after 1am; the front doors are locked and would need to access the hotel by swiping your keycard on the reader located to the right hand side of the sliding doors to activate the doors. There is also an intercom located to the right hand side of the sliding doors door. Customers being dropped off are advised to go to the car park and use the direct entrance to the hotel from the car park. The car park entrance is located at the rear of the hotel and is accessed by pressing the button for a ticket, in order for the barrier to open. There are 65 spaces of which 5 is designated disabled. The designated space is the first space on your left as you drive into the car park. Next to the designated space there is a doorway to the hotel lobby/ Reception area. The lobby and the Reception is located on the ground floor. Should you need assistance with luggage, equipment or any guidance, our Reception team is available on duty 24hours a day. Welcome & Reception:

4 There are no steps in the main lobby area. The ground floor is completely level with full access. The front desk is located directly to your left as you enter from the front entrance. The restaurant and bar areas are located to your right. The surface on the ground floor is marble, carpets in the restaurant and bar. From the reception area the lifts are on the left. Check in is at the main reception desk, alternatively should you require a member of staff to come to the seating area with a clip board. There is a mobile Induction Loop at reception, which can be accessed in reception. This can be clearly identified by the international sign. You will need to set your hearing aid to position T Upon check in our staff will brief you on the hotels evacuation policy. This policy is available in large print should you require it. Access to rooms on the first floor is by a walkway with a controlled access door All food and rinks outlets are on the entrance level floor, level 1, and the floor is even throughout. You can access our conference and banqueting rooms by stairs in the lobby area and by lift (which is situated on the right hand side past 745 Bar) Other Services:

5 Should you wish to order a newspaper, please contact the reception team your newspaper will then be delivered daily to your room The Hotel has 1 wheelchair Wake - up calls can be ordered through the reception team. Please dial 5 for any information on the hotel facilities and services. Pets Guide/working dogs are allowed in the hotel Prior to arrival please inform us what your pet requirements are. While in public areas please ensure that you dog/pet does not pose a threat or nuisance to other guests Our Team is happy to assist you with your needs Public Toilet Facilities: There is one fully equipped accessible toilet on the Reception level, on the left hand side of the Reception desk There is easy access from the Bar, Restaurant and lobby area. A baby changing facility is available in the accessible toilet. Pay phone The public phone are behind the connectivity zone on the way to the guest lifts This phone takes coins, calling cards and credit cards. Getting round the Hotel: We have two lifts All Lifts have tactile buttons at the regulation height. The lifts have a mirror as you walk in and have a A la Carte menu and other offers on the right hand side.

6 745 Bar & Restaurant: 745 Bar and Restaurant is located on the ground floor opposite the reception. The floor is carpeted. Waiter service is available in both the bar and restaurant. Breakfast is served from the carvery which is approximately 1 meter tall Bedrooms: 10 accessible rooms (103,131,203,231,303,331403,431,503,531) Accessible rooms are located on all the floors to the right of the lift as you exit them. All accessible rooms have the following facilities: - * Grab rails around the toilet, Emergency pulls cord, above the beds and in the bathroom, Low level storage shelf, Wide doorways, lowered beds and Phone - Audio/Vibrate/Strobe Your room will have a chair at the desk Should you require more space in your room any of these items can be removed. Please contact either reservations, in advance of your stay or housekeeping once you have arrived at the hotel to arrange for furniture to be moved.

7 In event of Emergencies: If the alarm bells ring, this will be a continuous siren-like sound, and you are in your room, please remain there. A staff member will be sent to your room immediately; he or she will knock on your door, and enter using a fire key. They will then assist you either to an area of refuge within the hotel or directly out of the building. If you are assisted to a refuge point, you will be issued with further instructions from fire coordinator through our staff member. On exiting your room, please do not stop to collect personal belongings other than medication that you may need. Refuge areas are located in each of the fire escapes on each of the five floors. In the event of a manual evacuation down fire stairs, should you need, you will be transferred into a lightweight evacuation chair and carried down the stairs and outside. In the unlikely event that a member of staff does not reach your room, carefully open the door and check your exit to the refuge point. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. We will inform the fire brigade as soon as they arrive of your room number. Do not block the door with anything including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase air circulation, smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a call point if possible on your way out. The test of the emergency alarms takes place on Mondays at 12:30 pm; the siren will sound for no more than 1 minute. Other Information: For additional assistance prior to your arrival please contact our reservations department on Should you require any assistance during your stay, the duty manager can be reached via the reception desk or on extension 0 We look forward to welcoming you to DoubleTree By Hilton London Heathrow Airport and hope to making your stay an enjoyable one. We hope that the information contained in this pack has been useful, however should you require any further information regarding the facilities at The DoubleTree By Hilton London Heathrow Airport, please contact the hotel on

8 DoubleTree By Hilton London Heathrow Airport Summary Policy Statement on Disability: DoubleTree By Hilton London Heathrow Airport is committed to providing equality of service, access and facilities for all for both our guests and our employees - regardless of marital status, ethnicity, nationality, religion, sex, age or disability. DoubleTree By Hilton London Heathrow Airport has developed a culture accustomed to reacting quickly and efficiently to all guest requests at whatever level. This same service culture extends to identifying and meeting the specific requirements of our disabled guests. For further information on DoubleTree By Hilton London Heathrow Airport and disability your enquiry to or call Conference Facilities: DoubleTree By Hilton London Heathrow Airport has 5 Meeting rooms. The meeting rooms are all located on the first floor The meeting rooms are all carpeted. All meeting rooms are fitted with an At your service call button should you require assistance. The hire of Audio Visual Equipment can be arranged prior to your event, please inform the Conference & Banqueting Sales Person when making your booking.

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